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@@ -1,6 +1,7 @@
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using CallCenter.Caches;
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using CallCenter.Calls;
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using CallCenter.Devices;
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+using CallCenter.Ivrs;
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using CallCenter.Repository.SqlSugar;
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using CallCenter.Share.Dtos;
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using CallCenter.Share.Enums;
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@@ -32,8 +33,11 @@ namespace CallCenter.Api.Controllers
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private readonly ITelCacheManager _telCacheManager;
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private readonly IDeviceManager _deviceManager;
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private readonly IMapper _mapper;
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- private readonly ICallDetailRepository _callDetailRepository;
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private readonly ICallRepository _callRepository;
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+ private readonly IIvrCacheManager _ivrCacheManager;
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+ private readonly IIvrDomainService _ivrDomainService;
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+ private readonly ILogger<TelController> _logger;
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+ private readonly ICallDetailRepository _callDetailRepository;
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public TelController(
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ITelDomainService telDomainService,
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@@ -47,8 +51,11 @@ namespace CallCenter.Api.Controllers
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ITelCacheManager telCacheManager,
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IDeviceManager deviceManager,
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IMapper mapper,
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- ICallDetailRepository callDetailRepository,
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- ICallRepository callRepository)
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+ ICallRepository callRepository,
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+ IIvrCacheManager ivrCacheManager,
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+ IIvrDomainService ivrDomainService,
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+ ILogger<TelController> logger,
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+ ICallDetailRepository callDetailRepository)
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{
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_telDomainService = telDomainService;
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_userCacheManager = userCacheManager;
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@@ -61,8 +68,11 @@ namespace CallCenter.Api.Controllers
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_telCacheManager = telCacheManager;
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_deviceManager = deviceManager;
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_mapper = mapper;
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- _callDetailRepository = callDetailRepository;
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_callRepository = callRepository;
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+ _ivrCacheManager = ivrCacheManager;
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+ _ivrDomainService = ivrDomainService;
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+ _logger = logger;
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+ _callDetailRepository = callDetailRepository;
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}
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/// <summary>
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/// 查询所有分机
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@@ -166,48 +176,49 @@ namespace CallCenter.Api.Controllers
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/// </summary>
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/// <param name="dto"></param>
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/// <returns></returns>
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- //[HttpPost("group")]
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- //public async Task AddTelGroup([FromBody] AddTelGroupDto dto)
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- //{
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- // var works = await _workRepository.QueryAsync(d => dto.TelNos.Contains(d.TelNo) && !d.EndTime.HasValue);
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-
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- // await _deviceManager.AssginConfigGroupAsync(
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- // dto.No,
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- // dto.Distribution.ToString().ToLower(),
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- // ext: works.Select(d => d.TelNo).ToList(),
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- // voiceFile: dto.Voice ?? null,
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- // cancellationToken: HttpContext.RequestAborted);
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-
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- // var group = _mapper.Map<TelGroup>(dto);
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- // var tels = await _telRepository.QueryAsync(d => dto.TelNos.Contains(d.No));
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- // group.Tels = tels;
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- // await _telGroupRepository.AddNavTelsAsync(group, HttpContext.RequestAborted);
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- // _cacheTelGroup.Remove(dto.No);
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- //}
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+ [HttpPost("group")]
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+ public async Task AddTelGroup([FromBody] AddTelGroupDto dto)
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+ {
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+ var works = await _workRepository.QueryAsync(d => dto.TelNos.Contains(d.TelNo) && !d.EndTime.HasValue);
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+
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+ await _deviceManager.AssginConfigGroupAsync(
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+ dto.No,
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+ dto.Distribution,
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+ //dto.Distribution.ToString().ToLower(),
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+ ext: works.Select(d => d.TelNo).ToList(),
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+ voiceFile: dto.Voice ?? null,
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+ cancellationToken: HttpContext.RequestAborted);
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+
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+ var group = _mapper.Map<TelGroup>(dto);
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+ var tels = await _telRepository.QueryAsync(d => dto.TelNos.Contains(d.No));
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+ group.Tels = tels;
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+ await _telGroupRepository.AddNavTelsAsync(group, HttpContext.RequestAborted);
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+ _cacheTelGroup.Remove(dto.No);
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+ }
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/// <summary>
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/// 更新分机组
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/// </summary>
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/// <param name="dto"></param>
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/// <returns></returns>
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- //[HttpPut("group")]
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- //public async Task UpdateTelGroup([FromBody] UpdateTelGroupDto dto)
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- //{
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- // var works = await _workRepository.QueryAsync(d => dto.TelNos.Contains(d.TelNo) && !d.EndTime.HasValue);
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-
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- // await _deviceManager.AssginConfigGroupAsync(
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- // dto.No,
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- // dto.Distribution.ToString().ToLower(),
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- // ext: works.Select(d => d.TelNo).ToList(),
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- // voiceFile: dto.Voice ?? null,
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- // cancellationToken: HttpContext.RequestAborted);
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-
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- // var group = _mapper.Map<TelGroup>(dto);
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- // var tels = await _telRepository.QueryAsync(d => dto.TelNos.Contains(d.No));
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- // group.Tels = tels;
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- // await _telGroupRepository.UpdateNavTelsAsync(group, HttpContext.RequestAborted);
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- // _cacheTelGroup.Remove(dto.No);
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- //}
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+ [HttpPut("group")]
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+ public async Task UpdateTelGroup([FromBody] UpdateTelGroupDto dto)
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+ {
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+ var works = await _workRepository.QueryAsync(d => dto.TelNos.Contains(d.TelNo) && !d.EndTime.HasValue);
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+
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+ await _deviceManager.AssginConfigGroupAsync(
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+ dto.No,
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+ dto.Distribution,
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+ ext: works.Select(d => d.TelNo).ToList(),
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+ voiceFile: dto.Voice ?? null,
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+ cancellationToken: HttpContext.RequestAborted);
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+
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+ var group = _mapper.Map<TelGroup>(dto);
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+ var tels = await _telRepository.QueryAsync(d => dto.TelNos.Contains(d.No));
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+ group.Tels = tels;
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+ await _telGroupRepository.UpdateNavTelsAsync(group, HttpContext.RequestAborted);
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+ _cacheTelGroup.Remove(dto.No);
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+ }
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/// <summary>
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/// 分机休息
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@@ -442,7 +453,56 @@ namespace CallCenter.Api.Controllers
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}
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- //public async Task
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+ /// <summary>
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+ /// 语音评价
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+ /// </summary>
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+ /// <param name="callId"></param>
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+ /// <returns></returns>
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+ [HttpGet("evaluate/{callId}")]
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+ public async Task Evaluate(string callId)
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+ {
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+ //检查通话是否存在
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+ var call =await _callRepository.GetAsync(callId,HttpContext.RequestAborted);
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+ if (call is null)
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+ {
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+ throw new UserFriendlyException("未找到当前通话");
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+ }
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+ if (call.CallStatus == ECallStatus.Bye)
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+ {
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+ throw new UserFriendlyException("当前通话已结束");
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+ }
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+ if (call.CallStatus == ECallStatus.Answer || call.CallStatus == ECallStatus.Answered)
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+ {
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+ throw new UserFriendlyException("当前未进行通话，不能发送评价邀请");
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+ }
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+ //获取配置
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+ var correct = _ivrDomainService.GetCorrectIvr(call.ToNo,true);
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+
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+ if (correct is null)
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+ {
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+ throw new UserFriendlyException("系统未配置评价，请联系管理员");
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+ }
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+ //检查是否有评价录音配置
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+ var ivrList = _ivrCacheManager.GetIvrs();
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+ var ivr = ivrList.First(x => x.IvrCategoryId == correct.ReturnValue && x.IsRoot);
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+
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+ _logger.LogInformation("transfer to ivr.no:｛ivrNo｝", ivr.No);
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+
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+ //写入子表
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+ var detail = new CallDetail()
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+ {
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+ CallId = call.Id,
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+ CallStatus = ECallStatus.Evaluate,
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+ ConversationId = call.ConversationId,
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+ EventName = "EVALUATE",
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+ FromNo = call.FromNo,
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+ ToNo = call.ToNo,
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+ };
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+
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+ await _callDetailRepository.AddAsync(detail, HttpContext.RequestAborted);
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+
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+ await _deviceManager.VisitorToMenuAsync(call.ConversationId,ivr.No,HttpContext.RequestAborted);
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+ }
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}
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}
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admin