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@@ -1,6 +1,8 @@
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-using CallCenter.Calls;
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+using CallCenter.Caches;
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+using CallCenter.Calls;
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using CallCenter.NewRock.Handlers;
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using CallCenter.Notifications;
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+using CallCenter.Realtimes;
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using CallCenter.Share.Dtos;
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using CallCenter.Share.Enums;
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using MediatR;
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@@ -22,8 +24,10 @@ namespace CallCenter.Application.Handlers
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private readonly IOptionsSnapshot<SendCallRecord> _sendCallRecordOptions;
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private readonly IHttpClientFactory _httpClientFactory;
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private readonly ILogger<CdrNotificationHandler> _logger;
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+ private readonly IRealtimeService _realtimeService;
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+ private readonly IUserCacheManager _userCacheManager;
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- public CdrNotificationHandler(ICallRecordRepository callRecordRepository, ICallDetailRepository callDetailRepository, ICallRepository callRepository, IOptionsSnapshot<SendCallRecord> sendCallRecordOptions, IHttpClientFactory httpClientFactory,ILogger<CdrNotificationHandler> logger)
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+ public CdrNotificationHandler(ICallRecordRepository callRecordRepository, ICallDetailRepository callDetailRepository, ICallRepository callRepository, IOptionsSnapshot<SendCallRecord> sendCallRecordOptions, IHttpClientFactory httpClientFactory,ILogger<CdrNotificationHandler> logger,IRealtimeService realtimeService,IUserCacheManager userCacheManager)
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{
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_callRecordRepository = callRecordRepository;
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_callDetailRepository = callDetailRepository;
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@@ -31,128 +35,152 @@ namespace CallCenter.Application.Handlers
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_sendCallRecordOptions = sendCallRecordOptions;
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_httpClientFactory = httpClientFactory;
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_logger = logger;
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+ _realtimeService = realtimeService;
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+ _userCacheManager = userCacheManager;
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}
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public async Task Handle(CdrNotification notification, CancellationToken cancellationToken)
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{
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- var callDetail = await
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- _callDetailRepository.GetAsync(x => x.OMCallId == notification.CallId,true,x=>x.CreationTime, cancellationToken);
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-
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- if (callDetail!=null)
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- {
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- var model = new CallRecord()
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- {
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- CallId = callDetail.CallId,
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- CdrId = notification.Id,
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- CDRCallId = notification.CallId,
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- TimeStart = notification.TimeStart,
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- Group = notification.Group,
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- Type = (ECDRType)Enum.Parse(typeof(ECDRType), notification.Type),
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- Route = (ECDRRoute)Enum.Parse(typeof(ECDRRoute), notification.Route),
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- CPN = notification.CPN,
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- CDPN = notification.CDPN,
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- TimeEnd = notification.TimeEnd,
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- Duration = notification.Duration,
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- TrunkNumber = notification.TrunkNumber,
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- Recording = notification.Recording,
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- RecCodec = notification.RecCodec,
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- IsDown = false
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- };
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- if (!string.IsNullOrEmpty(notification.VisitorId))
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- model.VisitorId = notification.VisitorId;
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- if (!string.IsNullOrEmpty(notification.OuterId))
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- model.OuterId = notification.OuterId;
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-
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- await _callRecordRepository.AddAsync(model,cancellationToken);
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- var callModel = await _callRepository.GetAsync(x => x.Id == callDetail.CallId, cancellationToken);
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-
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- bool ishave = false;
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- if (callModel.CallType == ECallType.ExtToOuter)
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+ if (notification.Type == "LO")
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+ {
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+ //通知前端主叫
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+ //获取主叫工作信息
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+ var fromWork = _userCacheManager.GetWorkByTel(notification.CPN);
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+ if (fromWork != null)
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{
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- ishave = true;
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+ await _realtimeService.ByeAsync(fromWork.UserId, new ByeDto() { Id = notification.CPN }, cancellationToken);
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}
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- else
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+ //通知前端被叫
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+ var toWork = _userCacheManager.GetWorkByTel(notification.CDPN);
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+ if (toWork != null)
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{
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- ishave = await _callDetailRepository.AnyAsync(x => (x.EventName == "RING" || x.EventName == "INCOMING") && x.OMCallId == notification.CallId && x.FromNo == notification.CPN && x.ToNo == notification.CDPN);
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+ await _realtimeService.ByeAsync(toWork.UserId, new ByeDto() { Id = notification.CDPN }, cancellationToken);
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}
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-
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- if (ishave)
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+ }
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+ else
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+ {
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+ var callDetail = await
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+ _callDetailRepository.GetAsync(x => x.OMCallId == notification.CallId, true, x => x.CreationTime, cancellationToken);
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+
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+ if (callDetail != null)
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{
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- if (callModel != null)
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+ var model = new CallRecord()
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{
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- callModel.Duration = double.Parse(model.Duration);
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- await _callRepository.UpdateAsync(callModel, cancellationToken);
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+ CallId = callDetail.CallId,
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+ CdrId = notification.Id,
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+ CDRCallId = notification.CallId,
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+ TimeStart = notification.TimeStart,
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+ Group = notification.Group,
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+ Type = (ECDRType)Enum.Parse(typeof(ECDRType), notification.Type),
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+ Route = (ECDRRoute)Enum.Parse(typeof(ECDRRoute), notification.Route),
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+ CPN = notification.CPN,
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+ CDPN = notification.CDPN,
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+ TimeEnd = notification.TimeEnd,
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+ Duration = notification.Duration,
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+ TrunkNumber = notification.TrunkNumber,
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+ Recording = notification.Recording,
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+ RecCodec = notification.RecCodec,
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+ IsDown = false
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+ };
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+ if (!string.IsNullOrEmpty(notification.VisitorId))
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+ model.VisitorId = notification.VisitorId;
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- var call = await _callRepository.GetExtAsync(callModel.Id, x => x.Includes(d => d.CallDetails));
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- //TODO 推送通话报告
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- OutCallDto callDto = new OutCallDto();
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- callDto.CallId = callDetail.CallId;
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- callDto.InfoType = EInfoType.Call;
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- callDto.Direction = callModel.CallDirection;
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- callDto.Cpn = callModel.FromNo ?? "";
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- callDto.Cdpn = callModel.ToNo ?? "";
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- if (callDto.Direction == ECallDirection.In)
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- {
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- callDto.Answered = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWER")?.AnswerNo ?? call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.AnswerNo ?? "";
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- callDto.OnTime = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWER")?.CreationTime ?? call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.CreationTime ?? null;
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- callDto.OnState = call.CallDetails?.Any(x => x.EventName == "ANSWER" || x.EventName == "ANSWERED") == true ? EOnState.On : EOnState.NoOn;
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- }
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- else
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- {
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- //callDto.Answered = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.AnswerNo ?? "";
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- //callDto.OnTime = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.CreationTime;
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- //callDto.OnState = call.CallDetails?.Any(x => x.EventName == "ANSWERED") == true ? EOnState.On : EOnState.NoOn;
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- callDto.Answered = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWER")?.AnswerNo ?? call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.AnswerNo ?? "";
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- callDto.OnTime = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWER")?.CreationTime ?? call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.CreationTime ?? null;
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- callDto.OnState = call.CallDetails?.Any(x => x.EventName == "ANSWER" || x.EventName == "ANSWERED") == true ? EOnState.On : EOnState.NoOn;
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- }
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- callDto.BeginTime = call.CreationTime;
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- callDto.ByeTime = call.CallDetails?.FirstOrDefault(x => x.EventName == "BYE")?.CreationTime ?? DateTime.Now;
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- callDto.TalkTime = call.Duration;
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- callDto.SoundFileName = model.Recording;
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- if (string.IsNullOrEmpty(callDto.SoundFileName))
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- {
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- callDto.SoundFileName = call.CallDetails?.FirstOrDefault(x => x.EventName == "BYE" && !string.IsNullOrEmpty(x.Recording))?.Recording;
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- }
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- if (string.IsNullOrEmpty(callDto.SoundFileName))
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- {
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- callDto.SoundFileName = (await _callRecordRepository.GetAsync(x => x.CallId == callModel.Id && !string.IsNullOrEmpty(x.Recording)))?.Recording;
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- }
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- callDto.EvaluateResult = call.CallDetails?.FirstOrDefault(x=>x.EventName== "EVALUATE")?.Remark;
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- callDto.EndBy = call.EndBy;
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- callDto.InIvrTime = call.InIvrTime;
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- callDto.OutIvrTime = call.OutIvrTime;
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- callDto.InGroupTime = call.InGroupTime;
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- callDto.OutGroupTime = call.OutGroupTime;
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- callDto.InSeaTime = call.InSeaTime;
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- callDto.ConnSeaTime = call.ConnSeaTime;
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+ if (!string.IsNullOrEmpty(notification.OuterId))
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+ model.OuterId = notification.OuterId;
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- var list = new List<OutCallDto>();
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- list.Add(callDto);
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+ await _callRecordRepository.AddAsync(model, cancellationToken);
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+ var callModel = await _callRepository.GetAsync(x => x.Id == callDetail.CallId, cancellationToken);
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- try
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- {
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- var client = _httpClientFactory.CreateClient();
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- client.DefaultRequestHeaders.ConnectionClose = true;
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- var requestContent = JsonSerializer.Serialize(list);
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- _logger.LogInformation(requestContent);
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- var content = new StringContent(requestContent, Encoding.UTF8, "application/json");
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- var responseMessage = await client.PostAsync(_sendCallRecordOptions.Value.FwUrl, content, cancellationToken);
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- var respContent = responseMessage.Content;
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- var respContentString = await respContent.ReadAsStringAsync(cancellationToken);
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- var result = JsonSerializer.Deserialize<FwResult>(respContentString);
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- _logger.LogInformation("推送报告结果：" + respContentString);
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- }
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- catch (Exception ex)
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+ bool ishave = false;
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+ if (callModel.CallType == ECallType.ExtToOuter)
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+ {
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+ ishave = true;
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+ }
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+ else
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+ {
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+ ishave = await _callDetailRepository.AnyAsync(x => (x.EventName == "RING" || x.EventName == "INCOMING") && x.OMCallId == notification.CallId && x.FromNo == notification.CPN && x.ToNo == notification.CDPN);
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+ }
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+
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+ if (ishave)
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+ {
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+ if (callModel != null)
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{
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- throw new UserFriendlyException(ex.Message);
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+ callModel.Duration = double.Parse(model.Duration);
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+ await _callRepository.UpdateAsync(callModel, cancellationToken);
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+
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+ var call = await _callRepository.GetExtAsync(callModel.Id, x => x.Includes(d => d.CallDetails));
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+ //TODO 推送通话报告
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+ OutCallDto callDto = new OutCallDto();
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+ callDto.CallId = callDetail.CallId;
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+ callDto.InfoType = EInfoType.Call;
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+ callDto.Direction = callModel.CallDirection;
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+ callDto.Cpn = callModel.FromNo ?? "";
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+ callDto.Cdpn = callModel.ToNo ?? "";
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+ if (callDto.Direction == ECallDirection.In)
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+ {
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+ callDto.Answered = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWER")?.AnswerNo ?? call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.AnswerNo ?? "";
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+ callDto.OnTime = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWER")?.CreationTime ?? call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.CreationTime ?? null;
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+ callDto.OnState = call.CallDetails?.Any(x => x.EventName == "ANSWER" || x.EventName == "ANSWERED") == true ? EOnState.On : EOnState.NoOn;
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+ }
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+ else
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+ {
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+ //callDto.Answered = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.AnswerNo ?? "";
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+ //callDto.OnTime = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.CreationTime;
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+ //callDto.OnState = call.CallDetails?.Any(x => x.EventName == "ANSWERED") == true ? EOnState.On : EOnState.NoOn;
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+ callDto.Answered = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWER")?.AnswerNo ?? call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.AnswerNo ?? "";
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+ callDto.OnTime = call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWER")?.CreationTime ?? call.CallDetails?.FirstOrDefault(x => x.EventName == "ANSWERED")?.CreationTime ?? null;
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+ callDto.OnState = call.CallDetails?.Any(x => x.EventName == "ANSWER" || x.EventName == "ANSWERED") == true ? EOnState.On : EOnState.NoOn;
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+ }
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+ callDto.BeginTime = call.CreationTime;
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+ callDto.ByeTime = call.CallDetails?.FirstOrDefault(x => x.EventName == "BYE")?.CreationTime ?? DateTime.Now;
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+ callDto.TalkTime = call.Duration;
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+ callDto.SoundFileName = model.Recording;
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+ if (string.IsNullOrEmpty(callDto.SoundFileName))
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+ {
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+ callDto.SoundFileName = call.CallDetails?.FirstOrDefault(x => x.EventName == "BYE" && !string.IsNullOrEmpty(x.Recording))?.Recording;
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+ }
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+ if (string.IsNullOrEmpty(callDto.SoundFileName))
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+ {
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+ callDto.SoundFileName = (await _callRecordRepository.GetAsync(x => x.CallId == callModel.Id && !string.IsNullOrEmpty(x.Recording)))?.Recording;
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+ }
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+ callDto.EvaluateResult = call.CallDetails?.FirstOrDefault(x => x.EventName == "EVALUATE")?.Remark;
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+ callDto.EndBy = call.EndBy;
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+ callDto.InIvrTime = call.InIvrTime;
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+ callDto.OutIvrTime = call.OutIvrTime;
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+ callDto.InGroupTime = call.InGroupTime;
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+ callDto.OutGroupTime = call.OutGroupTime;
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+ callDto.InSeaTime = call.InSeaTime;
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+ callDto.ConnSeaTime = call.ConnSeaTime;
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+
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+ var list = new List<OutCallDto>();
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+ list.Add(callDto);
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+
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+ try
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+ {
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+ var client = _httpClientFactory.CreateClient();
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+ client.DefaultRequestHeaders.ConnectionClose = true;
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+ var requestContent = JsonSerializer.Serialize(list);
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+ _logger.LogInformation(requestContent);
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+ var content = new StringContent(requestContent, Encoding.UTF8, "application/json");
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+ var responseMessage = await client.PostAsync(_sendCallRecordOptions.Value.FwUrl, content, cancellationToken);
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+ var respContent = responseMessage.Content;
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+ var respContentString = await respContent.ReadAsStringAsync(cancellationToken);
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+ var result = JsonSerializer.Deserialize<FwResult>(respContentString);
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+ _logger.LogInformation("推送报告结果：" + respContentString);
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+ }
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+ catch (Exception ex)
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+ {
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+ throw new UserFriendlyException(ex.Message);
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+ }
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+ //HttpContent content = new
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}
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- //HttpContent content = new
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}
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}
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}
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+
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+
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}
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}
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admin