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- using DataTransmission.Enum;
- using System;
- using System.Collections.Generic;
- using System.Linq;
- using System.Text;
- using System.Threading.Tasks;
- namespace DataTransmission.Entity
- {
- public class OrderVisit : CreationEntity
- {
- /// <summary>
- /// 工单编码(冗余)
- /// </summary>
- public string No { get; set; }
- /// <summary>
- /// 工单ID
- /// </summary>
- public string OrderId { get; set; }
- /// <summary>
- /// 工单
- /// </summary>
- //[Navigate(NavigateType.OneToOne, nameof(OrderId))]
- //public Order Order { get; set; }
- /// <summary>
- /// 回访状态
- /// </summary>
- public EVisitState VisitState { get; set; }
- /// <summary>
- /// 回访方式
- /// </summary>
- //[SugarColumn(IsNullable = true)]
- public EVisitType? VisitType { get; set; }
- /// <summary>
- /// 发布时间
- /// </summary>
- public DateTime PublishTime { get; set; }
- /// <summary>
- /// 回访人
- /// </summary>
- //[SugarColumn(IsNullable = true)]
- public string? EmployeeId { get; set; }
- /// <summary>
- /// 回访人(对象)
- ///// </summary>
- //[Navigate(NavigateType.OneToOne, nameof(EmployeeId))]
- //public User? Employee { get; set; }
- /// <summary>
- /// 是否接通
- /// </summary>
- //[SugarColumn(IsNullable = true)]
- public bool? IsPutThrough { get; set; }
- /// <summary>
- /// 重办状态
- /// </summary>
- //[SugarColumn(IsNullable = true)]
- public EAgainState? AgainState { get; set; }
- /// <summary>
- /// 回访时间
- /// </summary>
- //[SugarColumn(IsNullable = true)]
- public DateTime? VisitTime { get; set; }
- /// <summary>
- /// 回访明细
- /// </summary>
- //[Navigate(NavigateType.OneToMany, nameof(OrderVisitDetail.VisitId))]
- //public List<OrderVisitDetail> OrderVisitDetails { get; set; }
- /// <summary>
- /// 当前评价结果
- /// </summary>
- //[SugarColumn(ColumnDataType = "json", IsJson = true, IsNullable = true)]
- public Kv? NowEvaluate { get; set; }
- /// <summary>
- /// 是否可以处理
- /// </summary>
- public bool IsCanHandle { get; set; }
- /// <summary>
- /// 是否可以AI回访
- /// </summary>
- public bool? IsCanAiVisit { get; set; }
- /// <summary>
- /// 渠道为电话时,此字段存在
- /// </summary>
- public string? CallId { get; set; }
- /// <summary>
- /// 第一次电话回访拨打时间
- /// </summary>
- public DateTime? FirstVisitTime { get; set; }
- /// <summary>
- /// 最后一次电话回访拨打时间
- /// </summary>
- public DateTime? LastVisitTime { get; set; }
- /// <summary>
- /// 智能回访次数
- /// </summary>
- //[SugarColumn(DefaultValue = "0")]
- public int AiVisitCount { get; set; }
- /// <summary>
- /// 智能回访录音地址
- /// </summary>
- public string? RecordUrl { get; set; }
- /// <summary>
- /// 部门扭转
- /// </summary>
- public bool? OrgJudge { get; set; }
- /// <summary>
- /// 坐席扭转
- /// </summary>
- public bool? SeatJudge { get; set; }
- /// <summary>
- /// 评判状态
- /// </summary>
- public EJudgeState? JudgeState { get; set; }
- /// <summary>
- /// 评判意见
- /// </summary>
- public string? JudgeContent { get; set; }
- /// <summary>
- /// 评判人Id
- /// </summary>
- public string? JudgeUserId { get; set; }
- /// <summary>
- /// 评判人名称
- /// </summary>
- public string? JudgeUserName { get; set; }
- /// <summary>
- /// 评判时间
- /// </summary>
- public DateTime? JudgeTime { get; set; }
- /// <summary>
- /// 是否有效智能回访
- /// </summary>
- public bool? IsEffectiveAiVisit { get; set; }
- /// <summary>
- /// 是否批量回访
- /// </summary>
- public bool? IsBatchVisit { get; set; }
- public void AiVisitTime()
- {
- LastVisitTime = DateTime.Now;
- if (FirstVisitTime is null)
- {
- FirstVisitTime = LastVisitTime;
- }
- }
- }
- }
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