OrderVisit.cs 3.7 KB

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  1. using DataTransmission.Enum;
  2. using System;
  3. using System.Collections.Generic;
  4. using System.Linq;
  5. using System.Text;
  6. using System.Threading.Tasks;
  7. namespace DataTransmission.Entity
  8. {
  9. public class OrderVisit : CreationEntity
  10. {
  11. /// <summary>
  12. /// 工单编码(冗余)
  13. /// </summary>
  14. public string No { get; set; }
  15. /// <summary>
  16. /// 工单ID
  17. /// </summary>
  18. public string OrderId { get; set; }
  19. /// <summary>
  20. /// 工单
  21. /// </summary>
  22. //[Navigate(NavigateType.OneToOne, nameof(OrderId))]
  23. //public Order Order { get; set; }
  24. /// <summary>
  25. /// 回访状态
  26. /// </summary>
  27. public EVisitState VisitState { get; set; }
  28. /// <summary>
  29. /// 回访方式
  30. /// </summary>
  31. //[SugarColumn(IsNullable = true)]
  32. public EVisitType? VisitType { get; set; }
  33. /// <summary>
  34. /// 发布时间
  35. /// </summary>
  36. public DateTime PublishTime { get; set; }
  37. /// <summary>
  38. /// 回访人
  39. /// </summary>
  40. //[SugarColumn(IsNullable = true)]
  41. public string? EmployeeId { get; set; }
  42. /// <summary>
  43. /// 回访人(对象)
  44. ///// </summary>
  45. //[Navigate(NavigateType.OneToOne, nameof(EmployeeId))]
  46. //public User? Employee { get; set; }
  47. /// <summary>
  48. /// 是否接通
  49. /// </summary>
  50. //[SugarColumn(IsNullable = true)]
  51. public bool? IsPutThrough { get; set; }
  52. /// <summary>
  53. /// 重办状态
  54. /// </summary>
  55. //[SugarColumn(IsNullable = true)]
  56. public EAgainState? AgainState { get; set; }
  57. /// <summary>
  58. /// 回访时间
  59. /// </summary>
  60. //[SugarColumn(IsNullable = true)]
  61. public DateTime? VisitTime { get; set; }
  62. /// <summary>
  63. /// 回访明细
  64. /// </summary>
  65. //[Navigate(NavigateType.OneToMany, nameof(OrderVisitDetail.VisitId))]
  66. //public List<OrderVisitDetail> OrderVisitDetails { get; set; }
  67. /// <summary>
  68. /// 当前评价结果
  69. /// </summary>
  70. //[SugarColumn(ColumnDataType = "json", IsJson = true, IsNullable = true)]
  71. public Kv? NowEvaluate { get; set; }
  72. /// <summary>
  73. /// 是否可以处理
  74. /// </summary>
  75. public bool IsCanHandle { get; set; }
  76. /// <summary>
  77. /// 是否可以AI回访
  78. /// </summary>
  79. public bool? IsCanAiVisit { get; set; }
  80. /// <summary>
  81. /// 渠道为电话时,此字段存在
  82. /// </summary>
  83. public string? CallId { get; set; }
  84. /// <summary>
  85. /// 第一次电话回访拨打时间
  86. /// </summary>
  87. public DateTime? FirstVisitTime { get; set; }
  88. /// <summary>
  89. /// 最后一次电话回访拨打时间
  90. /// </summary>
  91. public DateTime? LastVisitTime { get; set; }
  92. /// <summary>
  93. /// 智能回访次数
  94. /// </summary>
  95. //[SugarColumn(DefaultValue = "0")]
  96. public int AiVisitCount { get; set; }
  97. /// <summary>
  98. /// 智能回访录音地址
  99. /// </summary>
  100. public string? RecordUrl { get; set; }
  101. /// <summary>
  102. /// 部门扭转
  103. /// </summary>
  104. public bool? OrgJudge { get; set; }
  105. /// <summary>
  106. /// 坐席扭转
  107. /// </summary>
  108. public bool? SeatJudge { get; set; }
  109. /// <summary>
  110. /// 评判状态
  111. /// </summary>
  112. public EJudgeState? JudgeState { get; set; }
  113. /// <summary>
  114. /// 评判意见
  115. /// </summary>
  116. public string? JudgeContent { get; set; }
  117. /// <summary>
  118. /// 评判人Id
  119. /// </summary>
  120. public string? JudgeUserId { get; set; }
  121. /// <summary>
  122. /// 评判人名称
  123. /// </summary>
  124. public string? JudgeUserName { get; set; }
  125. /// <summary>
  126. /// 评判时间
  127. /// </summary>
  128. public DateTime? JudgeTime { get; set; }
  129. /// <summary>
  130. /// 是否有效智能回访
  131. /// </summary>
  132. public bool? IsEffectiveAiVisit { get; set; }
  133. /// <summary>
  134. /// 是否批量回访
  135. /// </summary>
  136. public bool? IsBatchVisit { get; set; }
  137. public void AiVisitTime()
  138. {
  139. LastVisitTime = DateTime.Now;
  140. if (FirstVisitTime is null)
  141. {
  142. FirstVisitTime = LastVisitTime;
  143. }
  144. }
  145. }
  146. }