|
@@ -1,1069 +0,0 @@
|
|
|
-<template>
|
|
|
- <div class="order-edit-container layout-padding">
|
|
|
- <el-row :gutter="15" class="h100">
|
|
|
- <!-- 左边工单信息 -->
|
|
|
- <el-col :span="12" class="left-content mb20 h100">
|
|
|
- <el-scrollbar class="box pd20">
|
|
|
- <el-form :model="state.ruleForm" ref="ruleFormRef" label-width="110px" label-position="right" scroll-to-error v-loading="state.formLoading">
|
|
|
- <p class="border-title mb10">来电信息</p>
|
|
|
- <el-row :gutter="0">
|
|
|
- <!-- 来源渠道 -->
|
|
|
- <el-col :span="12">
|
|
|
- <!-- 手动创建 -->
|
|
|
- <template v-if="state.createFrom === 'manual'">
|
|
|
- <el-form-item label="来源渠道" prop="channel" :rules="[{ required: true, message: '请选择来源渠道', trigger: 'change' }]">
|
|
|
- <el-select
|
|
|
- v-model="state.ruleForm.channel"
|
|
|
- placeholder="请选择来源渠道"
|
|
|
- class="w100"
|
|
|
- @change="
|
|
|
- () => {
|
|
|
- ruleFormRef.resetFields('fromPhone');
|
|
|
- state.ruleForm.fromPhone = '';
|
|
|
- }
|
|
|
- "
|
|
|
- >
|
|
|
- <el-option v-for="item in state.channelOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
|
|
|
- </el-select>
|
|
|
- </el-form-item>
|
|
|
- </template>
|
|
|
- <!-- 来电弹单 -->
|
|
|
- <template v-else-if="state.createFrom === 'tel'">
|
|
|
- <el-form-item label="来源渠道">
|
|
|
- <span>[{{ telStatusInfo.telsNo }}]</span>
|
|
|
- </el-form-item>
|
|
|
- </template>
|
|
|
- <!-- 互联网来信 -->
|
|
|
- <template v-else-if="state.createFrom === 'letter'">
|
|
|
- <el-form-item label="来源渠道">
|
|
|
- <span>[{{ telStatusInfo.telsNo }}]</span>
|
|
|
- </el-form-item>
|
|
|
- </template>
|
|
|
- </el-col>
|
|
|
- <!-- 转接来源 -->
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <!-- 手动创建 -->
|
|
|
- <template v-if="state.createBy === 'manual'">
|
|
|
- <el-form-item label="转接来源" prop="transferPhone"> 暂无 </el-form-item>
|
|
|
- </template>
|
|
|
- <!-- 来电弹单 -->
|
|
|
- <template v-if="state.createBy === 'tel'">
|
|
|
- <el-form-item label="转接来源" prop="transferPhone">
|
|
|
- <span>[{{ state.ruleForm.transferPhone }}]</span>
|
|
|
- </el-form-item>
|
|
|
- </template>
|
|
|
- <!-- 互联网来信 -->
|
|
|
- <template v-if="state.createBy === 'letter'">
|
|
|
- <el-form-item label="转接来源" prop="transferPhone">
|
|
|
- <span>[{{ state.ruleForm.transferPhone }}]</span>
|
|
|
- </el-form-item>
|
|
|
- </template>
|
|
|
- </el-col>
|
|
|
- <!-- 来电号码 -->
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12" v-if="state.ruleForm.channel === 'RGDH'">
|
|
|
- <!-- 手动创建 -->
|
|
|
- <template v-if="state.createFrom === 'manual'">
|
|
|
- <el-form-item
|
|
|
- label="来电号码"
|
|
|
- prop="fromPhone"
|
|
|
- :rules="[
|
|
|
- { required: true, message: '请填写来电号码', trigger: 'blur' },
|
|
|
- {
|
|
|
- pattern: /^((0\d{2,3}(-)?\d{7,8})|(13[0-9]|14[01456879]|15[0-35-9]|16[2567]|17[0-8]|18[0-9]|19[0-35-9])\d{8})$/,
|
|
|
- message: '来电号码格式错误',
|
|
|
- trigger: 'blur',
|
|
|
- },
|
|
|
- ]"
|
|
|
- >
|
|
|
- <el-input v-model="state.ruleForm.fromPhone" placeholder="请填写来电号码" clearable @blur="searchHistory"> </el-input>
|
|
|
- </el-form-item>
|
|
|
- </template>
|
|
|
- <!-- 来电弹单 -->
|
|
|
- <template v-else-if="state.createFrom === 'tel'">
|
|
|
- <el-form-item label="来电号码">
|
|
|
- <span>[{{ telStatusInfo.telsNo }}]</span>
|
|
|
- </el-form-item>
|
|
|
- </template>
|
|
|
- <!-- 互联网来信 -->
|
|
|
- <template v-else-if="state.createFrom === 'letter'">
|
|
|
- <el-form-item label="来电号码">
|
|
|
- <span>[{{ phoneNumber }}]</span>
|
|
|
- </el-form-item>
|
|
|
- </template>
|
|
|
- </el-col>
|
|
|
- <!-- 服务坐席 -->
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="服务坐席">
|
|
|
- <!-- 手动创建 -->
|
|
|
- <template v-if="state.createFrom === 'manual'">
|
|
|
- <span>{{ state.ruleForm.employeeName + '[' + state.ruleForm.employeeStaffNo + ']' }}</span>
|
|
|
- </template>
|
|
|
- <!-- 来电弹单 -->
|
|
|
- <template v-else-if="state.createFrom === 'tel'">
|
|
|
- <span>[{{ telStatusInfo.telsNo }}]</span>
|
|
|
- </template>
|
|
|
- <!-- 互联网来信 -->
|
|
|
- <template v-else-if="state.createFrom === 'letter'">
|
|
|
- <span>[{{ telStatusInfo.telsNo }}]</span>
|
|
|
- </template>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="来电/信人" prop="fromName" :rules="[{ required: true, message: '请填写来电/信人', trigger: 'blur' }]">
|
|
|
- <el-input v-model="state.ruleForm.fromName" placeholder="请填写来电/信人" clearable> </el-input>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item
|
|
|
- label="来电/信人性别"
|
|
|
- prop="fromGender"
|
|
|
- :rules="[{ required: true, message: '请选择来电/信人性别', trigger: 'change' }]"
|
|
|
- >
|
|
|
- <el-radio-group v-model="state.ruleForm.fromGender">
|
|
|
- <el-radio :label="item.key" v-for="item in state.genderOptions" :key="item.key">{{ item.value }}</el-radio>
|
|
|
- </el-radio-group>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item
|
|
|
- label="来电/信人身份"
|
|
|
- prop="identityType"
|
|
|
- :rules="[{ required: true, message: '请选择来电/信人身份', trigger: 'change' }]"
|
|
|
- >
|
|
|
- <el-radio-group v-model="state.ruleForm.identityType" @change="selectIdentity">
|
|
|
- <el-radio :label="item.key" v-for="item in state.identityTypeOptions" :key="item.key">{{ item.value }}</el-radio>
|
|
|
- </el-radio-group>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="证件类型" prop="licenceTypeObj" :rules="[{ required: false, message: '请选择证件类型', trigger: 'change' }]">
|
|
|
- <el-select
|
|
|
- v-model="state.ruleForm.licenceTypeObj"
|
|
|
- placeholder="请选择证件类型"
|
|
|
- class="w100"
|
|
|
- value-key="dicDataValue"
|
|
|
- @change="(val:any) => {
|
|
|
- state.ruleForm.licenceType = val.dicDataName;
|
|
|
- state.ruleForm.licenceTypeCode = val.dicDataValue;
|
|
|
- }
|
|
|
- "
|
|
|
- >
|
|
|
- <el-option v-for="item in state.licenceTypeOptions" :key="item.dicDataValue" :label="item.dicDataName" :value="item" />
|
|
|
- </el-select>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <!-- 若“证件类型”有值,则证件号码必填 -->
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item
|
|
|
- label="证件号码"
|
|
|
- prop="licenceNo"
|
|
|
- :rules="[
|
|
|
- { required: state.ruleForm.licenceTypeCode, message: '请填写证件号码', trigger: 'blur' },
|
|
|
- {
|
|
|
- pattern: licenceNoPattern,
|
|
|
- message: '证件号码格式错误',
|
|
|
- trigger: 'blur',
|
|
|
- },
|
|
|
- ]"
|
|
|
- >
|
|
|
- <el-input v-model="state.ruleForm.licenceNo" placeholder="请填写证件号码" clearable> </el-input>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="年龄段" prop="ageRangeObj" :rules="[{ required: false, message: '请选择年龄段', trigger: 'change' }]">
|
|
|
- <el-select
|
|
|
- v-model="state.ruleForm.ageRangeObj"
|
|
|
- placeholder="请选择年龄段"
|
|
|
- class="w100"
|
|
|
- value-key="dicDataValue"
|
|
|
- @change="(val:any) => {
|
|
|
- state.ruleForm.ageRange = val.dicDataName;
|
|
|
- state.ruleForm.ageRangeCode = val.dicDataValue;
|
|
|
- }
|
|
|
- "
|
|
|
- >
|
|
|
- <el-option v-for="item in state.ageRangeOptions" :key="item.dicDataValue" :label="item.dicDataName" :value="item" />
|
|
|
- </el-select>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item
|
|
|
- label="联系电话"
|
|
|
- prop="contact"
|
|
|
- :rules="[
|
|
|
- { required: true, message: '请填写联系电话', trigger: 'blur' },
|
|
|
- {
|
|
|
- pattern: /^((0\d{2,3}(-)?\d{7,8})|(13[0-9]|14[01456879]|15[0-35-9]|16[2567]|17[0-8]|18[0-9]|19[0-35-9])\d{8})$/,
|
|
|
- message: '联系电话格式错误',
|
|
|
- trigger: 'blur',
|
|
|
- },
|
|
|
- ]"
|
|
|
- >
|
|
|
- <el-input v-model="state.ruleForm.contact" placeholder="请填写联系电话" clearable> </el-input>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="" prop="acceptSms" :rules="[{ required: false, message: '请选择', trigger: 'blur' }]">
|
|
|
- <el-checkbox v-model="state.ruleForm.acceptSms" label="受理短信" />
|
|
|
- <el-checkbox v-model="state.ruleForm.needContact" label="是否保密" />
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <!-- 当“来电/信人身份”为“企业”时必填 -->
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
|
|
|
- <el-form-item
|
|
|
- label="工作单位"
|
|
|
- prop="company"
|
|
|
- :rules="[{ required: state.ruleForm.identityType === 2, message: '请填写工作单位', trigger: 'blur' }]"
|
|
|
- >
|
|
|
- <el-input v-model="state.ruleForm.company" placeholder="请填写工作单位" clearable> </el-input>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- </el-row>
|
|
|
- <p class="border-title mb10">诉求信息</p>
|
|
|
- <el-row>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="工单编码"> {{ state.ruleForm.no }} </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
|
|
|
- <el-form-item label="工单标题" prop="title" :rules="[{ required: true, message: '请填写工单标题', trigger: 'blur' }]">
|
|
|
- <el-input v-model="state.ruleForm.title" placeholder="请填写工单标题" clearable> </el-input>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
|
|
|
- <el-row :gutter="0">
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="工单类型" prop="orderType" :rules="[{ required: true, message: '请选择工单类型', trigger: 'change' }]">
|
|
|
- <el-select v-model="state.ruleForm.orderType" placeholder="请选择工单类型" class="w100" @change="selectOrderType">
|
|
|
- <el-option v-for="item in state.orderTypeOptions" :key="item.key" :label="item.value" :value="item.key" />
|
|
|
- </el-select>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <!-- 当“工单类型”为非通用工单时,展示【拓展信息】按钮 -->
|
|
|
- <el-col :xs="6" :sm="6" :md="6" :lg="6" :xl="6" :offset="1" v-if="state.ruleForm.orderType === 1 && state.ruleForm.acceptType">
|
|
|
- <el-form-item label="" label-width="0px">
|
|
|
- <el-button @click="showExpandForm"> <SvgIcon name="ele-CirclePlus" class="mr3" size="16px" /> 拓展信息 </el-button>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- </el-row>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="受理类型" prop="acceptType" :rules="[{ required: true, message: '请选择受理类型', trigger: 'change' }]">
|
|
|
- <el-select v-model="state.ruleForm.acceptType" placeholder="请选择受理类型" class="w100">
|
|
|
- <el-option
|
|
|
- v-for="item in state.acceptTypeOptions"
|
|
|
- :key="item.key"
|
|
|
- :disabled="item.disabled"
|
|
|
- :label="item.value"
|
|
|
- :value="item.key"
|
|
|
- />
|
|
|
- </el-select>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="紧急程度" prop="emergencyLevel" :rules="[{ required: true, message: '请选择紧急程度', trigger: 'change' }]">
|
|
|
- <el-select v-model="state.ruleForm.emergencyLevel" placeholder="请选择紧急程度" class="w100">
|
|
|
- <el-option v-for="item in state.emergencyLevelOptions" :key="item.key" :label="item.value" :value="item.key" />
|
|
|
- </el-select>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
|
|
|
- <el-form-item label="热点分类" prop="hotspotId" :rules="[{ required: true, message: '请选择热点分类', trigger: 'change' }]">
|
|
|
- <el-tree-select
|
|
|
- class="w100"
|
|
|
- v-model="state.ruleForm.hotspotId"
|
|
|
- filterable
|
|
|
- clearable
|
|
|
- placeholder="请选择热点分类"
|
|
|
- :props="HotspotProps"
|
|
|
- lazy
|
|
|
- :load="load"
|
|
|
- node-key="id"
|
|
|
- check-strictly
|
|
|
- :render-after-expand="false"
|
|
|
- @node-click="hotSpotChange"
|
|
|
- :default-expanded-keys="state.hotspotExternal"
|
|
|
- />
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="事发时间" prop="incidentTime" :rules="[{ required: false, message: '请选择事发时间', trigger: 'change' }]">
|
|
|
- <el-date-picker
|
|
|
- v-model="state.ruleForm.incidentTime"
|
|
|
- type="datetime"
|
|
|
- placeholder="请选择事发时间"
|
|
|
- value-format="YYYY-MM-DD[T]HH:mm:ss"
|
|
|
- class="w100"
|
|
|
- />
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
|
|
|
- <el-row :gutter="0">
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="事发地址" prop="areaCode" :rules="[{ required: true, message: '请选择事发地址', trigger: 'change' }]">
|
|
|
- <el-cascader
|
|
|
- :options="state.areaOptions"
|
|
|
- filterable
|
|
|
- :props="{ value: 'id', label: 'areaName', emitPath: false }"
|
|
|
- placeholder="请选择事发地址"
|
|
|
- class="w100"
|
|
|
- v-model="state.ruleForm.areaCode"
|
|
|
- ref="areaRef"
|
|
|
- @change="changeArea"
|
|
|
- >
|
|
|
- <template #default="{ node, data }">
|
|
|
- <span>{{ data.areaName }}</span>
|
|
|
- <span v-if="!node.isLeaf"> ({{ data.children.length }}) </span>
|
|
|
- </template>
|
|
|
- </el-cascader>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item
|
|
|
- label=""
|
|
|
- prop="street"
|
|
|
- :rules="[{ required: false, message: '请填写详细地址', trigger: 'blur' }]"
|
|
|
- label-width="10px"
|
|
|
- >
|
|
|
- <el-input v-model="state.ruleForm.street" placeholder="请填写详细地址" clearable> </el-input>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- </el-row>
|
|
|
- </el-col>
|
|
|
-
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
|
|
|
- <el-row :gutter="0">
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="是否重复" prop="isRepeat" :rules="[{ required: true, message: '请选择是否重复', trigger: 'change' }]">
|
|
|
- <el-select v-model="state.ruleForm.isRepeat" placeholder="请选择是否重复" class="w100" @change="isRepeatChange">
|
|
|
- <el-option v-for="item in state.repeatOptions" :key="item.key" :label="item.value" :value="item.key" />
|
|
|
- </el-select>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <!-- 必填,若“是否重复”为“是”,则展示重复件选择框 -->
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12" v-if="state.ruleForm.isRepeat === 'true'">
|
|
|
- <el-form-item
|
|
|
- label=""
|
|
|
- prop="duplicateTitle"
|
|
|
- label-width="10px"
|
|
|
- :rules="[{ required: true, message: '请选择重复件', trigger: 'change' }]"
|
|
|
- >
|
|
|
- <el-input v-model="state.ruleForm.duplicateTitle" placeholder="请选择重复件" readonly>
|
|
|
- <template #suffix>
|
|
|
- <el-button link type="danger" v-if="state.ruleForm.duplicateTitle" @click="clearRepeat">
|
|
|
- <SvgIcon name="ele-Delete" size="16px" />
|
|
|
- </el-button>
|
|
|
- <el-button link type="primary" class="ml1" @click="selectRepeat">
|
|
|
- <SvgIcon name="iconfont icon-tianjiatuozhanxinxi" size="18px" />
|
|
|
- </el-button>
|
|
|
- </template>
|
|
|
- </el-input>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- </el-row>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
|
|
|
- <el-form-item label="推送分类" prop="pushTypeObj" :rules="[{ required: false, message: '请选择推送分类', trigger: 'change' }]">
|
|
|
- <el-select
|
|
|
- v-model="state.ruleForm.pushTypeObj"
|
|
|
- placeholder="请选择推送分类"
|
|
|
- class="w100"
|
|
|
- clearable
|
|
|
- value-key="dicDataValue"
|
|
|
- @change="(val:any) => {
|
|
|
- state.ruleForm.pushType = val.dicDataName;
|
|
|
- state.ruleForm.pushTypeCode = val.dicDataValue;
|
|
|
- }
|
|
|
- "
|
|
|
- >
|
|
|
- <el-option v-for="item in state.pushTypeOptions" :key="item.dicDataValue" :label="item.dicDataName" :value="item" />
|
|
|
- </el-select>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
|
|
|
- <el-form-item label="诉求详情" prop="content" :rules="[{ required: true, message: '请填写诉求详情', trigger: 'blur' }]">
|
|
|
- <common-advice
|
|
|
- @chooseAdvice="chooseAdvice"
|
|
|
- v-model="state.ruleForm.content"
|
|
|
- placeholder="请填写诉求详情"
|
|
|
- :loading="state.formLoading"
|
|
|
- :commonEnum="commonEnum.Seat"
|
|
|
- modal
|
|
|
- />
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
|
|
|
- <el-form-item label="附件" prop="remark" :rules="[{ required: false, message: '请填写诉求内容', trigger: 'change' }]">
|
|
|
- <annex-list></annex-list>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- <el-col :xs="24" :sm="12" :md="24" :lg="24" :xl="24">
|
|
|
- <el-form-item>
|
|
|
- <el-button class="default-button" @click="save(ruleFormRef)" v-auth="'business:order:add'"> 保存 </el-button>
|
|
|
- <el-button type="primary" v-waves @click="submit(ruleFormRef)" v-auth="'business:order:startWorkflow'"> 提交 </el-button>
|
|
|
- </el-form-item>
|
|
|
- </el-col>
|
|
|
- </el-row>
|
|
|
- </el-form>
|
|
|
- </el-scrollbar>
|
|
|
- </el-col>
|
|
|
- <!-- 右侧内容 -->
|
|
|
- <el-col :span="12" class="right-content h100">
|
|
|
- <el-scrollbar>
|
|
|
- <div class="right-content-box box pd20">
|
|
|
- <!-- <el-tabs v-model="state.activeName">
|
|
|
- <el-tab-pane label="历史工单" name="first"> </el-tab-pane>
|
|
|
- <el-tab-pane label="市民画像" name="second"> 市民画像 </el-tab-pane>
|
|
|
- </el-tabs> -->
|
|
|
- <el-form :model="state.queryParams" ref="queryParamsRef" :inline="true" @submit.native.prevent>
|
|
|
- <el-form-item label="关键词" prop="Keyword">
|
|
|
- <el-input v-model="state.queryParams.Keyword" placeholder="工单标题/工单编码" clearable @keyup.enter="handleQuery" />
|
|
|
- </el-form-item>
|
|
|
- <el-form-item>
|
|
|
- <el-button type="primary" @click="handleQuery" :loading="state.historyOrderLoading">
|
|
|
- <SvgIcon name="ele-Search" class="mr5" />查询
|
|
|
- </el-button>
|
|
|
- <el-button @click="resetQuery(queryParamsRef)" :loading="state.historyOrderLoading" class="default-button">
|
|
|
- <SvgIcon name="ele-Refresh" class="mr5" />重置
|
|
|
- </el-button>
|
|
|
- </el-form-item>
|
|
|
- </el-form>
|
|
|
- <el-table
|
|
|
- :data="state.tableData"
|
|
|
- v-loading="state.historyOrderLoading"
|
|
|
- @selection-change="handleSelectionChange"
|
|
|
- max-height="300"
|
|
|
- ref="multipleTableRef"
|
|
|
- row-key="id"
|
|
|
- >
|
|
|
- <el-table-column type="selection" label="重复件" width="80" v-if="state.ruleForm.isRepeat === 'true'" />
|
|
|
- <el-table-column type="index" width="60" label="序号" />
|
|
|
- <el-table-column prop="phoneNo" label="工单标题" show-overflow-tooltip width="180">
|
|
|
- <template #default="{ row }">
|
|
|
- <span style="color: var(--el-color-primary)">{{ row.title }}</span>
|
|
|
- </template>
|
|
|
- </el-table-column>
|
|
|
- <el-table-column prop="hotspotName" label="热点分类" show-overflow-tooltip> </el-table-column>
|
|
|
- <el-table-column prop="no" label="工单编码" show-overflow-tooltip> </el-table-column>
|
|
|
- <el-table-column prop="currentStepName" label="当前环节" show-overflow-tooltip></el-table-column>
|
|
|
- <el-table-column prop="statusText" label="状态" width="70" fixed="right" align="center">
|
|
|
- <template #default="{ row }">
|
|
|
- <!-- 草稿 -->
|
|
|
- <span style="color: var(--el-color-info)" v-if="row.status === 0">{{ row.statusText }}</span>
|
|
|
- <!-- 待签收 -->
|
|
|
- <span style="color: var(--el-color-success)" v-if="row.status === 10">{{ row.statusText }}</span>
|
|
|
- <!-- 办理中 -->
|
|
|
- <span style="color: var(--el-color-primary)" v-if="row.status === 20">{{ row.statusText }}</span>
|
|
|
- <!-- 会签中 -->
|
|
|
- <span style="color: var(--el-color-primary)" v-if="row.status === 30">{{ row.statusText }}</span>
|
|
|
- <!-- 退回 -->
|
|
|
- <span style="color: var(--el-color-danger)" v-if="row.status === 40">{{ row.statusText }}</span>
|
|
|
- <!-- 办理完成 -->
|
|
|
- <span style="color: var(--el-color-success)" v-if="row.status === 50">{{ row.statusText }}</span>
|
|
|
- <!-- 已归档 -->
|
|
|
- <span style="color: var(--el-color-info)" v-if="row.status === 60">{{ row.statusText }}</span>
|
|
|
- </template>
|
|
|
- </el-table-column>
|
|
|
- <el-table-column prop="statusText" label="操作" width="70" fixed="right" align="center">
|
|
|
- <template #default="{ row }">
|
|
|
- <el-button link type="primary" @click="onSupply(row)"> 补充 </el-button>
|
|
|
- </template>
|
|
|
- </el-table-column>
|
|
|
- </el-table>
|
|
|
- <!-- 分页 -->
|
|
|
- <pagination
|
|
|
- :total="state.total"
|
|
|
- v-model:page="state.queryParams.PageIndex"
|
|
|
- v-model:limit="state.queryParams.PageSize"
|
|
|
- @pagination="searchHistory"
|
|
|
- />
|
|
|
- </div>
|
|
|
- <div class="right-content-knowledge mt20 box pd20">
|
|
|
- <div class="flex-center-between mb20">
|
|
|
- <p class="table-title">知识检索</p>
|
|
|
- </div>
|
|
|
- <div class="knowledge-container">
|
|
|
- <el-input
|
|
|
- v-model="state.KnowledgeKeyword"
|
|
|
- class="knowledge-input mb20"
|
|
|
- placeholder="请填写搜索内容"
|
|
|
- @keyup.enter="searchKnowledge(state.KnowledgeKeyword)"
|
|
|
- >
|
|
|
- <template #prefix>
|
|
|
- <SvgIcon name="ele-Search" size="16px" />
|
|
|
- </template>
|
|
|
- <template #suffix>
|
|
|
- <el-button
|
|
|
- class="knowledge-search-button"
|
|
|
- type="primary"
|
|
|
- :loading="state.loading"
|
|
|
- round
|
|
|
- @click="searchKnowledge(state.KnowledgeKeyword)"
|
|
|
- >
|
|
|
- <SvgIcon name="ele-Search" size="16px" color="#fff" />
|
|
|
- </el-button>
|
|
|
- </template>
|
|
|
- </el-input>
|
|
|
- <div>
|
|
|
- <span class="mr10" v-if="state.items.length">搜索热词</span>
|
|
|
- <el-tag
|
|
|
- v-for="(item, index) in state.hotWords"
|
|
|
- :key="index"
|
|
|
- class="mr10 mb10"
|
|
|
- style="cursor: pointer"
|
|
|
- @click="knowledgeRetrievalPaged(item)"
|
|
|
- round
|
|
|
- >
|
|
|
- {{ item }}
|
|
|
- </el-tag>
|
|
|
- </div>
|
|
|
- <ul class="mt10" v-loading="state.loading">
|
|
|
- <el-empty description="暂无数据" v-if="!state.knowledgeList.length" class="mb20">
|
|
|
- <template #image>
|
|
|
- <span></span>
|
|
|
- </template>
|
|
|
- </el-empty>
|
|
|
- <li v-for="(item, index) in state.knowledgeList" :key="index" class="mb20" v-else>
|
|
|
- <p class="font16">
|
|
|
- <SvgIcon name="iconfont icon-dian" size="16px" /> <b>{{ item.title }}</b>
|
|
|
- </p>
|
|
|
- <p class="pt6 indent text-ellipsis2" v-html="item.content"></p>
|
|
|
- </li>
|
|
|
- </ul>
|
|
|
- </div>
|
|
|
- <!-- 分页 -->
|
|
|
- <pagination
|
|
|
- :total="state.knowledgeTotal"
|
|
|
- v-model:page="state.knowledgeQuery.PageIndex"
|
|
|
- v-model:limit="state.knowledgeQuery.PageSize"
|
|
|
- @pagination="knowledgeRetrievalPaged(state.KnowledgeKeyword)"
|
|
|
- :pageSizes="[5, 10, 15, 20]"
|
|
|
- layout="total, prev, pager, next"
|
|
|
- />
|
|
|
- </div>
|
|
|
- </el-scrollbar>
|
|
|
- </el-col>
|
|
|
- </el-row>
|
|
|
- <!-- 拓展表单 -->
|
|
|
- <order-expand-form ref="ExpandFormRef" @saveExpandForm="saveExpandForm" />
|
|
|
- <!-- 历史工单 -->
|
|
|
- <order-history ref="HistoryOrderRef" @saveSelect="saveSelect" />
|
|
|
- <!-- 提交流程 -->
|
|
|
- <order-process ref="processRef" @orderProcessSuccess="orderProcessSuccess" />
|
|
|
- <!-- 补充信息 -->
|
|
|
- <order-supply ref="SupplyRef" @onSupplySuccess="onSupplySuccess" />
|
|
|
- </div>
|
|
|
-</template>
|
|
|
-
|
|
|
-<script setup lang="ts" name="orderEdit">
|
|
|
-import { defineAsyncComponent, ref, reactive, computed, onMounted, nextTick } from 'vue';
|
|
|
-import { ElMessage } from 'element-plus';
|
|
|
-import type { FormInstance } from 'element-plus';
|
|
|
-import { storeToRefs } from 'pinia';
|
|
|
-import { useRoute, useRouter } from 'vue-router';
|
|
|
-import { useTelStatus } from '/@/stores/telStatus';
|
|
|
-import { desensitizationPhone, throttle } from '/@/utils/tools';
|
|
|
-import { commonEnum } from '/@/utils/constants';
|
|
|
-import { orderBaseDataAdd, hotSpotType, historyOrder, orderDetail, orderEdit } from '/@/api/business/order';
|
|
|
-import { useUserInfo } from '/@/stores/userInfo';
|
|
|
-import { treeArea } from '/@/api/business/commonP';
|
|
|
-import { knowPopScreen, getKeyWord } from '/@/api/knowledge';
|
|
|
-import other from '/@/utils/other';
|
|
|
-import { auth } from '/@/utils/authFunction';
|
|
|
-import mittBus from '/@/utils/mitt';
|
|
|
-
|
|
|
-// 引入组件
|
|
|
-const OrderProcess = defineAsyncComponent(() => import('/@/views/business/order/components/Order-process.vue')); // 提交流程
|
|
|
-const OrderExpandForm = defineAsyncComponent(() => import('/@/views/business/order/components/Order-expand-form.vue')); // 拓展表单
|
|
|
-const OrderHistory = defineAsyncComponent(() => import('/@/views/business/order/components/Order-history.vue')); // 历史工单
|
|
|
-const CommonAdvice = defineAsyncComponent(() => import('/@/components/CommonAdvice/index.vue')); // 常用意见
|
|
|
-const OrderSupply = defineAsyncComponent(() => import('/@/views/business/order/components/Order-supply.vue')); // 补充信息
|
|
|
-const AnnexList = defineAsyncComponent(() => import('/@/components/AnnexList/index.vue')); // 附件列表
|
|
|
-// 定义变量内容
|
|
|
-const state = reactive<any>({
|
|
|
- createFrom: 'manual', // 工单创建方式 默认手动创建 tel:来电弹单 letter:互联网来信 默认表示手动创建
|
|
|
- activeName: 'first', // tabs
|
|
|
- ruleForm: {
|
|
|
- channel: '', // 来源频道
|
|
|
- transferPhone: '', // 转接来源
|
|
|
- fromPhone: '', // 来电号码
|
|
|
- employeeName: '', // 员工姓名
|
|
|
- employeeStaffNo: '', // 员工工号
|
|
|
- fromName: '', // 来电人姓名
|
|
|
- fromGender: 1, // 来电人性别 默认先生
|
|
|
- identityType: 1, // 来电/信人身份 默认市民
|
|
|
- licenceType: '', // 证件类型
|
|
|
- licenceTypeCode: '', // 证件类型code
|
|
|
- licenceNo: '', // 证件号码
|
|
|
- ageRange: '', // 年龄段
|
|
|
- ageRangeCode: '', // 年龄段code
|
|
|
- contact: '', // 联系电话
|
|
|
- acceptSms: false, // 是否接收短信 默认false
|
|
|
- isSecret: false, // 是否保密 默认false
|
|
|
- company: '', // 工作单位
|
|
|
- no: '', // 工单编号
|
|
|
- title: '', // 工单标题
|
|
|
- orderType: 0, // 工单类型 默认通用工单
|
|
|
- acceptType: '', // 受理类型
|
|
|
- emergencyLevel: 1, // 紧急程度 默认一般
|
|
|
- hotspotId: '', // 热点问题
|
|
|
- incidentTime: '', // 事件发生时间
|
|
|
- areaCode: '', // 区域编码
|
|
|
- street: '', // 街道
|
|
|
- isRepeat: 'false', // 是否重复工单 默认否
|
|
|
- duplicateId: '', //重复工单id
|
|
|
- duplicateTitle: '', // 重复工单标题
|
|
|
- pushType: '', // 推送类型
|
|
|
- pushTypeCode: '', // 推送类型code
|
|
|
- content: '', // 工单内容
|
|
|
- },
|
|
|
- formLoading: false, // 表单加载状态
|
|
|
- historyOrderLoading: false, // 历史工单加载状态
|
|
|
- loading: false, // 知识检索加载状态
|
|
|
- acceptTypeOptions: [], // 受理类型
|
|
|
- channelOptions: [], // 来源频道
|
|
|
- emergencyLevelOptions: [], // 紧急程度
|
|
|
- genderOptions: [], // 性别
|
|
|
- identityTypeOptions: [], //来电人身份
|
|
|
- licenceTypeOptions: [], // 证件类型
|
|
|
- ageRangeOptions: [], // 年龄段
|
|
|
- orderTypeOptions: [], // 工单类型
|
|
|
- pushTypeOptions: [], //推送分类
|
|
|
- areaOptions: [], //省市区
|
|
|
- repeatOptions: [
|
|
|
- //是否重复
|
|
|
- {
|
|
|
- value: '是',
|
|
|
- key: 'true',
|
|
|
- },
|
|
|
- {
|
|
|
- value: '否',
|
|
|
- key: 'false',
|
|
|
- },
|
|
|
- ],
|
|
|
- orgData: [], // 机构数据
|
|
|
- tableData: [], // 历史工单
|
|
|
- total: 0, // 历史工单总条数
|
|
|
- queryParams: {
|
|
|
- PageIndex: 1, // 当前页
|
|
|
- PageSize: 10, // 每页条数
|
|
|
- Keyword: '', // 关键字
|
|
|
- },
|
|
|
- KnowledgeKeyword: '', //知识检索内容
|
|
|
- items: [], // 知识检索列表
|
|
|
- knowledgeList: [], //知识检索列表
|
|
|
- external: [], // 知识检索展开
|
|
|
- hotspotExternal: [], // 热点分类展开
|
|
|
- knowledgeQuery: {
|
|
|
- // 知识库查询
|
|
|
- PageIndex: 1, // 当前页
|
|
|
- PageSize: 5, // 每页条数
|
|
|
- Keyword: '', // 关键字
|
|
|
- },
|
|
|
- knowledgeTotal: 0, // 知识库总条数
|
|
|
- fileList: [], // 附件列表
|
|
|
- expandFormMounted: false, // 是否展开
|
|
|
-});
|
|
|
-const ruleFormRef = ref<RefType>(); // 表单ref
|
|
|
-const queryParamsRef = ref<RefType>(); // 历史工单查询参数ref
|
|
|
-const useTelStatusStore = useTelStatus(); // 来电弹单状态
|
|
|
-const { telStatusInfo } = storeToRefs(useTelStatusStore); // 来电弹单状态
|
|
|
-const storesUserInfo = useUserInfo(); // 用户信息
|
|
|
-const { userInfos } = storeToRefs(storesUserInfo); // 用户信息
|
|
|
-state.ruleForm.employeeName = userInfos.value.name; // 员工姓名
|
|
|
-state.ruleForm.employeeStaffNo = userInfos.value.staffNo; // 员工工号
|
|
|
-const route = useRoute(); // 路由
|
|
|
-const router = useRouter(); // 路由
|
|
|
-// 证件号码验证
|
|
|
-const licenceNoPattern = computed(() => {
|
|
|
- switch (state.ruleForm.licenceTypeCode) {
|
|
|
- case '10': // 身份证
|
|
|
- return /^[1-9]\d{5}(?:18|19|20)\d{2}(?:0[1-9]|10|11|12)(?:0[1-9]|[1-2]\d|30|31)\d{3}[\dXx]$/;
|
|
|
- default: //默认只允许数字字母
|
|
|
- return /^[A-Za-z0-9]+$/;
|
|
|
- }
|
|
|
-});
|
|
|
-// 热点分类远程搜索
|
|
|
-const HotspotProps = {
|
|
|
- label: 'hotSpotFullName',
|
|
|
- children: 'children',
|
|
|
- isLeaf: 'isLeaf',
|
|
|
-};
|
|
|
-// 热点分类懒加载
|
|
|
-const load = async (node: any, resolve: any) => {
|
|
|
- if (node.isLeaf) return resolve([]);
|
|
|
- const res: any = await hotSpotType({ id: node.data.id ? node.data.id : '' });
|
|
|
- resolve(res.result);
|
|
|
-};
|
|
|
-// 选择热点分类
|
|
|
-const hotSpotChange = (val: any, e: any) => {
|
|
|
- state.hotspotExternal = <EmptyArrayType>[];
|
|
|
- state.external = <EmptyArrayType>[];
|
|
|
- state.hotspotExternal = getParentId(e, state.external);
|
|
|
- state.ruleForm.hotspotSpliceName = val.hotSpotFullName;
|
|
|
- state.ruleForm.hotspotName = val.hotSpotName;
|
|
|
- knowledgeRetrievalPaged(val.hotSpotName);
|
|
|
-};
|
|
|
-// 知识检索
|
|
|
-const knowledgeRetrievalPaged = async (val?: string) => {
|
|
|
- if (val) {
|
|
|
- state.knowledgeQuery.Keyword = val;
|
|
|
- state.KnowledgeKeyword = val;
|
|
|
- } else {
|
|
|
- state.knowledgeQuery.Keyword = '';
|
|
|
- state.KnowledgeKeyword = '';
|
|
|
- }
|
|
|
- try {
|
|
|
- state.loading = true;
|
|
|
- const res: any = await knowPopScreen(state.knowledgeQuery);
|
|
|
- state.knowledgeList = res.result?.items ?? [];
|
|
|
- state.knowledgeTotal = res.result?.total ?? 0;
|
|
|
- state.loading = false;
|
|
|
- } catch (error) {
|
|
|
- state.loading = false;
|
|
|
- }
|
|
|
-};
|
|
|
-// 递归查找父级Id
|
|
|
-const getParentId = (val: any, arr: string[]) => {
|
|
|
- if (val.data.parentId) {
|
|
|
- arr.push(val.data.parentId);
|
|
|
- getParentId(val.parent, arr);
|
|
|
- }
|
|
|
- return arr;
|
|
|
-};
|
|
|
-// 手机号码脱敏处理
|
|
|
-const phoneNumber = computed(() => {
|
|
|
- return desensitizationPhone(telStatusInfo.value.onCallArr[0]?.from);
|
|
|
-});
|
|
|
-// 选择工单类型 处理受理类型选择数据
|
|
|
-const selectOrderType = (val: any) => {
|
|
|
- ruleFormRef.value.resetFields('acceptType');
|
|
|
- state.acceptTypeOptions = state.acceptTypeOptions.map((item: any) => {
|
|
|
- let isDisabled = val === 1 && ![30, 35].includes(item.key); // 选择了12315 市场监管受理单 举报:30 投诉:35
|
|
|
- return {
|
|
|
- key: item.key,
|
|
|
- value: item.value,
|
|
|
- disabled: isDisabled,
|
|
|
- };
|
|
|
- });
|
|
|
-};
|
|
|
-const areaRef = ref<RefType>();
|
|
|
-// 选择省市区
|
|
|
-const changeArea = () => {
|
|
|
- const currentNode = areaRef.value.getCheckedNodes();
|
|
|
- state.ruleForm.province = currentNode[0]?.pathLabels[0] ?? '';
|
|
|
- state.ruleForm.city = currentNode[0]?.pathLabels[1] ?? '';
|
|
|
- state.ruleForm.county = currentNode[0]?.pathLabels[2] ?? '';
|
|
|
-};
|
|
|
-const ExpandFormRef = ref<RefType>();
|
|
|
-// 打开拓展表单
|
|
|
-const showExpandForm = () => {
|
|
|
- ExpandFormRef.value.openDialog(state.ruleForm.acceptType);
|
|
|
-};
|
|
|
-// 拓展表单保存
|
|
|
-const saveExpandForm = (val: any) => {
|
|
|
- const acceptTypeMap: any = {
|
|
|
- 30: 'orderReport',
|
|
|
- 35: 'orderComplain',
|
|
|
- };
|
|
|
- const property = acceptTypeMap[state.ruleForm.acceptType];
|
|
|
- if (property) {
|
|
|
- state.ruleForm[property] = val;
|
|
|
- }
|
|
|
-};
|
|
|
-// 选择来点人身份如果是企业 推送分类自动选择助企纾困
|
|
|
-const selectIdentity = (val: number) => {
|
|
|
- if (val === 2) {
|
|
|
- state.ruleForm.pushTypeObj = state.pushTypeOptions.find((item: any) => item.dicDataValue === '8'); // 助企纾困
|
|
|
- state.ruleForm.pushType = state.ruleForm.pushTypeObj.dicDataName;
|
|
|
- state.ruleForm.pushTypeCode = state.ruleForm.pushTypeObj.dicDataValue;
|
|
|
- }
|
|
|
-};
|
|
|
-// 删除不必要的属性
|
|
|
-const deleteUnnecessaryProperties = (obj: any) => {
|
|
|
- const propertiesToDelete = ['ageRangeObj', 'pushTypeObj', 'licenceTypeObj'];
|
|
|
- propertiesToDelete.forEach((prop) => Reflect.deleteProperty(obj, prop));
|
|
|
- if (obj.acceptType === 30) Reflect.deleteProperty(obj, 'orderComplain');
|
|
|
- if (obj.acceptType === 35) Reflect.deleteProperty(obj, 'orderReport');
|
|
|
-};
|
|
|
-// 是否打开拓展表单
|
|
|
-const shouldOpenDialog = (obj: any) => obj.orderType === 1 && obj.acceptType && !ExpandFormRef.value.state.validated;
|
|
|
-// 保存
|
|
|
-const save = throttle((formEl: FormInstance | undefined) => {
|
|
|
- if (!formEl) return;
|
|
|
- formEl.validate((valid: boolean) => {
|
|
|
- if (!valid) return;
|
|
|
- state.ruleForm.hotspotExternal = state.hotspotExternal.join(',');
|
|
|
- let submitObj = other.deepClone(state.ruleForm);
|
|
|
- deleteUnnecessaryProperties(submitObj);
|
|
|
- const editOrderAndNavigate = () => {
|
|
|
- orderEdit(submitObj).then(() => {
|
|
|
- ElMessage.success('操作成功');
|
|
|
- // 关闭当前 tagsView
|
|
|
- mittBus.emit('onCurrentContextmenuClick', Object.assign({}, { contextMenuClickId: 1, ...route }));
|
|
|
- mittBus.emit('clearCache', 'order');
|
|
|
- router.replace({
|
|
|
- path: '/business/order/index',
|
|
|
- });
|
|
|
- });
|
|
|
- };
|
|
|
- if (shouldOpenDialog(submitObj)) {
|
|
|
- ExpandFormRef.value.openDialog(submitObj.acceptType, true);
|
|
|
- } else {
|
|
|
- editOrderAndNavigate();
|
|
|
- }
|
|
|
- });
|
|
|
-}, 500);
|
|
|
-// 提交
|
|
|
-const processRef = ref<RefType>();
|
|
|
-const submit = throttle((formEl: FormInstance | undefined) => {
|
|
|
- if (!formEl) return;
|
|
|
- formEl.validate((valid: boolean) => {
|
|
|
- if (!valid) return;
|
|
|
- state.ruleForm.hotspotExternal = state.hotspotExternal.join(',');
|
|
|
- let submitObj = other.deepClone(state.ruleForm);
|
|
|
- deleteUnnecessaryProperties(submitObj);
|
|
|
-
|
|
|
- const proceedWithSubmission = () => {
|
|
|
- orderEdit(submitObj).then(() => {
|
|
|
- processRef.value.openDialog({ id: route.params.id, title: '提交', commonEnum: commonEnum.Seat, processType: 'start' });
|
|
|
- });
|
|
|
- };
|
|
|
-
|
|
|
- if (submitObj.orderType === 1 && submitObj.acceptType && !ExpandFormRef.value.state.validated) {
|
|
|
- //如果没有通过展示弹窗
|
|
|
- ExpandFormRef.value.openDialog(submitObj.acceptType, true);
|
|
|
- } else {
|
|
|
- proceedWithSubmission();
|
|
|
- }
|
|
|
- });
|
|
|
-}, 500);
|
|
|
-// 选择是否重复
|
|
|
-const isRepeatChange = (val: string) => {
|
|
|
- if (val === 'false') clearRepeat();
|
|
|
-};
|
|
|
-const multipleSelection = ref<any[]>([]); // 重复件表格选中项
|
|
|
-const multipleTableRef = ref<RefType>(); // 重复件表格ref
|
|
|
-// 清除重复件
|
|
|
-const clearRepeat = () => {
|
|
|
- state.ruleForm.duplicateTitle = '';
|
|
|
- state.ruleForm.duplicateId = '';
|
|
|
- multipleTableRef.value.clearSelection();
|
|
|
-};
|
|
|
-// 选择重复件
|
|
|
-const HistoryOrderRef = ref<RefType>();
|
|
|
-const selectRepeat = () => {
|
|
|
- HistoryOrderRef.value.openDialog(state.ruleForm);
|
|
|
-};
|
|
|
-// 弹窗确定选择重复件
|
|
|
-const saveSelect = (multipleSelection: any) => {
|
|
|
- multipleTableRef.value.clearSelection();
|
|
|
- state.ruleForm.duplicateTitle = '已选择';
|
|
|
- console.log(multipleSelection);
|
|
|
- if (multipleSelection) {
|
|
|
- multipleSelection.forEach((row: any) => {
|
|
|
- multipleTableRef.value!.toggleRowSelection(row, true);
|
|
|
- });
|
|
|
- }
|
|
|
-
|
|
|
- multipleSelection.value = multipleSelection;
|
|
|
- console.log(multipleSelection.value, '121');
|
|
|
- HistoryOrderRef.value.closeDialog();
|
|
|
-};
|
|
|
-// 右边表格选中重复件
|
|
|
-const handleSelectionChange = (row: any) => {
|
|
|
- multipleSelection.value = row;
|
|
|
-};
|
|
|
-// 历史工单搜索
|
|
|
-const searchKnowledge = (value?: string) => {
|
|
|
- if (value) state.KnowledgeKeyword = value;
|
|
|
- state.historyOrderLoading = true;
|
|
|
- state.historyOrderLoading = false;
|
|
|
-};
|
|
|
-// 选中常用意见
|
|
|
-const chooseAdvice = (item: any) => {
|
|
|
- state.ruleForm.content += item.content;
|
|
|
-};
|
|
|
-// 流程提交成功
|
|
|
-const orderProcessSuccess = () => {
|
|
|
- // 关闭当前 tagsView
|
|
|
- mittBus.emit('onCurrentContextmenuClick', Object.assign({}, { contextMenuClickId: 1, ...route }));
|
|
|
- mittBus.emit('clearCache', 'order');
|
|
|
- router.push({
|
|
|
- path: '/business/order/index',
|
|
|
- });
|
|
|
-};
|
|
|
-/** 搜索按钮操作 */
|
|
|
-const handleQuery = throttle(() => {
|
|
|
- state.queryParams.PageIndex = 1;
|
|
|
- searchHistory();
|
|
|
-}, 500);
|
|
|
-/** 重置按钮操作 */
|
|
|
-const resetQuery = throttle((formEl: FormInstance | undefined) => {
|
|
|
- if (!formEl) return;
|
|
|
- formEl.resetFields();
|
|
|
- handleQuery();
|
|
|
-}, 500);
|
|
|
-/** 获取历史工单 */
|
|
|
-const searchHistory = throttle(() => {
|
|
|
- if (!auth('business:order:history')) ElMessage.error('抱歉,您没有权限查询历史工单!');
|
|
|
- else {
|
|
|
- if (!state.ruleForm.fromPhone) return; // 如果没有来电号码 不进行查询
|
|
|
- state.historyOrderLoading = true;
|
|
|
- let request = {
|
|
|
- ...state.queryParams,
|
|
|
- PhoneNo: state.ruleForm.fromPhone,
|
|
|
- OrderId: route.params.id, //传入id 排除重复工单选择自己
|
|
|
- };
|
|
|
- historyOrder(request)
|
|
|
- .then((response: any) => {
|
|
|
- state.tableData = response?.result.items ?? [];
|
|
|
- state.total = response?.result.total;
|
|
|
- setTimeout(() => {
|
|
|
- state.historyOrderLoading = false;
|
|
|
- }, 300);
|
|
|
- })
|
|
|
- .catch(() => {
|
|
|
- state.historyOrderLoading = false;
|
|
|
- });
|
|
|
- }
|
|
|
-}, 500);
|
|
|
-// 补充信息
|
|
|
-const SupplyRef = ref<RefType>();
|
|
|
-const onSupply = (val: any) => {
|
|
|
- SupplyRef.value.openDialog(val);
|
|
|
-};
|
|
|
-// 补充意见提交成功
|
|
|
-const onSupplySuccess = () => {
|
|
|
- searchHistory();
|
|
|
-};
|
|
|
-onMounted(() => {
|
|
|
- nextTick(async () => {
|
|
|
- state.formLoading = true;
|
|
|
- state.historyOrderLoading = true;
|
|
|
- state.loading = true;
|
|
|
- if (!route.params.id) {
|
|
|
- ElMessage.warning('参数有误,请重新进入');
|
|
|
- state.historyOrderLoading = false;
|
|
|
- state.formLoading = false;
|
|
|
- state.loading = false;
|
|
|
- return;
|
|
|
- }
|
|
|
-
|
|
|
- try {
|
|
|
- const [area, res, hotspot, response] = await Promise.all([treeArea(), orderBaseDataAdd(), getKeyWord(), orderDetail(route.params.id)]);
|
|
|
- state.acceptTypeOptions = res.result?.acceptTypeOptions ?? [];
|
|
|
- state.channelOptions = res.result?.channelOptions ?? [];
|
|
|
- state.emergencyLevelOptions = res.result?.emergencyLevelOptions ?? [];
|
|
|
- state.genderOptions = res.result?.genderOptions ?? [];
|
|
|
- state.identityTypeOptions = res.result?.identityTypeOptions ?? [];
|
|
|
- state.orderTypeOptions = res.result?.orderTypeOptions ?? [];
|
|
|
- state.pushTypeOptions = res.result?.pushTypeOptions ?? [];
|
|
|
- state.licenceTypeOptions = res.result?.licenceTypeOptions ?? [];
|
|
|
- state.ageRangeOptions = res.result?.ageRangeOptions ?? [];
|
|
|
- state.ruleForm.seats = `${userInfos.value.name} [${userInfos.value.staffNo}]`;
|
|
|
- state.areaOptions = area.result ?? []; //省市区数据
|
|
|
- state.hotWords = hotspot.result ?? []; // 知识库热词
|
|
|
- // 如果获取到id 调用查询详情
|
|
|
- state.ruleForm = response.result;
|
|
|
- if (state.ruleForm.channel === 'RGDH') {
|
|
|
- // 来源渠道为电话查询历史工单
|
|
|
- searchHistory();
|
|
|
- }
|
|
|
- if (state.ruleForm.orderType === 1) {
|
|
|
- // 工单类型 选择了12315市场监管受理单
|
|
|
- state.acceptTypeOptions = state.acceptTypeOptions.map((item: any) => {
|
|
|
- if ([30, 35].includes(item.key)) {
|
|
|
- //直接投诉或者建议
|
|
|
- return {
|
|
|
- key: item.key,
|
|
|
- value: item.value,
|
|
|
- disabled: false,
|
|
|
- };
|
|
|
- } else {
|
|
|
- return {
|
|
|
- key: item.key,
|
|
|
- value: item.value,
|
|
|
- disabled: true,
|
|
|
- };
|
|
|
- }
|
|
|
- });
|
|
|
- state.expandFormMounted = true;
|
|
|
- }
|
|
|
- if (response.result.duplicateId) {
|
|
|
- // 是否重复
|
|
|
- state.ruleForm.isRepeat = 'true';
|
|
|
- state.tableRadio = state.ruleForm.duplicateId;
|
|
|
- } else {
|
|
|
- state.ruleForm.isRepeat = 'false';
|
|
|
- }
|
|
|
- if (response.result.hotspotExternal) {
|
|
|
- //热点分类默认展开
|
|
|
- state.hotspotExternal = state.ruleForm.hotspotExternal.split(',');
|
|
|
- }
|
|
|
- state.ruleForm.ageRangeObj = {
|
|
|
- // 年龄段
|
|
|
- dicDataValue: state.ruleForm.ageRangeCode,
|
|
|
- dicDataName: state.ruleForm.ageRange,
|
|
|
- };
|
|
|
- state.ruleForm.licenceTypeObj = {
|
|
|
- // 证件类型
|
|
|
- dicDataValue: state.ruleForm.licenceTypeCode,
|
|
|
- dicDataName: state.ruleForm.licenceType,
|
|
|
- };
|
|
|
- state.ruleForm.pushTypeObj = {
|
|
|
- // 推送分类
|
|
|
- dicDataValue: state.ruleForm.pushTypeCode,
|
|
|
- dicDataName: state.ruleForm.pushType,
|
|
|
- };
|
|
|
- knowledgeRetrievalPaged(state.ruleForm.hotspotName);
|
|
|
- state.historyOrderLoading = false;
|
|
|
- state.formLoading = false;
|
|
|
- state.loading = false;
|
|
|
- } catch (error) {
|
|
|
- state.historyOrderLoading = false;
|
|
|
- state.formLoading = false;
|
|
|
- state.loading = false;
|
|
|
- }
|
|
|
- });
|
|
|
-});
|
|
|
-</script>
|
|
|
-
|
|
|
-<style scoped lang="scss">
|
|
|
-.box {
|
|
|
- background-color: var(--el-color-white);
|
|
|
- border-radius: 8px;
|
|
|
-}
|
|
|
-
|
|
|
-:deep(.el-divider--horizontal) {
|
|
|
- margin-top: 0;
|
|
|
-}
|
|
|
-
|
|
|
-.order-edit-container {
|
|
|
- color: var(--hotline-color-text-main);
|
|
|
-
|
|
|
- .right-content {
|
|
|
- &-knowledge {
|
|
|
- .knowledge-container {
|
|
|
- position: relative;
|
|
|
-
|
|
|
- .knowledge-input {
|
|
|
- :deep(.el-input__wrapper) {
|
|
|
- border-radius: 20px;
|
|
|
- background: var(--hotline-bg-main-color);
|
|
|
- }
|
|
|
- }
|
|
|
-
|
|
|
- .knowledge-search-button {
|
|
|
- height: calc(100% - 6px);
|
|
|
- }
|
|
|
-
|
|
|
- .indent {
|
|
|
- text-indent: 1em;
|
|
|
- color: var(--hotline-color-text-main-light);
|
|
|
- line-height: 20px;
|
|
|
- }
|
|
|
- }
|
|
|
- }
|
|
|
- }
|
|
|
-}
|
|
|
-</style>
|