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- <template>
- <el-dialog v-model="state.dialogVisible" class="order-detail-dialog" draggable ref="dialogRef" width="80%" append-to-body destroy-on-close>
- <template #header>
- <el-tabs v-model="state.activeName" @tab-change="handleClick">
- <el-tab-pane :name="item.value" v-for="item in state.tabPaneList" :key="item.value" :label="item.label"></el-tab-pane>
- </el-tabs>
- </template>
- <el-collapse v-model="state.collapseArr" v-if="state.activeName === '0'" class="collapse-box" v-loading="state.loading">
- <el-collapse-item name="1">
- <template #title>
- <p class="pl20">
- <b class="font14">来电人信息</b>
- </p>
- </template>
- <div class="collapse-container pb1">
- <el-form label-width="100px" ref="ruleFormRef">
- <el-row :gutter="10">
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6" v-if="state.ruleForm.transferPhone">
- <el-form-item label="转接来源"> {{ state.ruleForm.transferPhone }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6" v-if="state.ruleForm.fromPhone">
- <el-form-item label="来电号码">
- {{ state.ruleForm.fromPhone }}
- <el-button plain title="录音文件" size="small" type="primary" class="ml8" @click="recordFile(state.ruleForm.callId)"
- v-if="state.ruleForm.callId" >录音文件</el-button>
- <!-- <el-popover :width="480" trigger="hover">
- <template #reference>
- <el-button link type="primary" class="ml5" title="播放录音"><SvgIcon name="ele-Headset" size="16px" /></el-button>
- </template>
- <AudioPlayer ref="AudioPlayerRef" :url="state.ruleForm.url" />
- </el-popover> -->
- </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6" v-if="state.ruleForm.callAddress">
- <el-form-item label="号码归属地">
- {{ state.ruleForm.callAddress }}
- </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="来电人姓名">
- {{ state.ruleForm.fromName }} <span class="ml5"> {{ state.ruleForm.fromGenderText }}</span>
- </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="来电人性别">
- {{ state.ruleForm.fromGenderText }}
- </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6" v-if="state.ruleForm.contact">
- <el-form-item label="联系电话">
- <span v-if="showMaskNumber"> {{ state.ruleForm.contactMask }}</span>
- <span v-else>{{ state.ruleForm.contact }}</span>
- <el-button plain title="外呼" size="small" type="primary" class="ml8" @click="callPhone(state.ruleForm.contact)">外呼</el-button>
- <el-button plain title="查看号码" size="small" type="primary" class="ml8" @click="showMaskNumber = !showMaskNumber">{{
- showMaskNumber ? '查看号码' : '隐藏号码'
- }}</el-button>
- </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="来电人身份"> {{ state.ruleForm.identityTypeText }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="受理短信"> {{ state.ruleForm.smsSendedText }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
- <el-form-item label="事发地址"> {{ state.ruleForm.address }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24" v-if="state.ruleForm.company">
- <el-form-item label="工作单位"> {{ state.ruleForm.company }} </el-form-item>
- </el-col>
- </el-row>
- </el-form>
- </div>
- </el-collapse-item>
- <el-collapse-item name="2">
- <template #title>
- <p class="pl20">
- <b class="font14">工单信息</b>
- </p>
- </template>
- <div class="collapse-container pb1">
- <el-form label-width="100px" ref="ruleFormRef">
- <el-row :gutter="10">
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="来源方式"> {{ state.ruleForm.sourceChannel }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="受理类型"> {{ state.ruleForm.acceptType }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="工单编码"> {{ state.ruleForm.no }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6" v-if="state.ruleForm.fromProvinceNo">
- <el-form-item label="省工单编码"> {{ state.ruleForm.fromProvinceNo }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="工单类型">
- {{ state.ruleForm.orderTypeText }}
- <!-- 投诉或者建议并且是12315工单才有扩展信息 -->
- <el-button
- link
- type="primary"
- v-if="state.ruleForm.orderType === 1 && (state.ruleForm.acceptType === '30' || state.ruleForm.acceptType === '35')"
- class="ml10"
- @click="showExpandInfo"
- ><SvgIcon name="ele-Document" class="mr2" /> 拓展信息</el-button
- >
- </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="是否重复">
- {{ state.ruleForm.duplicateIds && state.ruleForm.duplicateIds.length > 0 ? '是(' + state.ruleForm.duplicateIds.length + '次)' : '否' }}
- <el-button
- plain
- title="查看重复工单"
- size="small"
- type="primary"
- class="ml8"
- @click="showRepeatInfo"
- v-if="state.ruleForm.duplicateIds && state.ruleForm.duplicateIds.length > 0"
- >查看重复工单</el-button
- >
- </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="紧急程度"> {{ state.ruleForm.emergencyLevelText }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="热点分类"> {{ state.ruleForm.hotspotSpliceName }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="受理人">
- <span>{{ state.ruleForm?.acceptorName}} <span v-if="state.ruleForm?.acceptorStaffNo">[{{state.ruleForm?.acceptorStaffNo}}]</span></span>
- </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6" v-if="state.ruleForm.incidentTime">
- <el-form-item label="受理时间"> {{ formatDate(state.ruleForm.incidentTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6" v-if="state.ruleForm.pushType">
- <el-form-item label="推送分类"> {{ state.ruleForm.pushType }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
- <el-form-item label="工单标题">
- {{ state.ruleForm.title }} <el-tag class="ml10">{{ state.ruleForm.statusText }}</el-tag>
- </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
- <el-form-item label="受理内容">
- {{ state.ruleForm.content }}
- </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24" v-auth="'file:list'">
- <el-form-item label="附件">
- <annex-list name="查看附件" readonly :businessId="state.ruleForm.id" classify="查看附件" />
- </el-form-item>
- </el-col>
- </el-row>
- </el-form>
- </div>
- </el-collapse-item>
- <el-collapse-item name="3">
- <template #title>
- <p class="pl20">
- <b class="font14">结果信息</b>
- </p>
- </template>
- <div class="collapse-container pb1">
- <el-form label-width="100px" ref="ruleFormRef">
- <el-row :gutter="10">
- <el-col :xs="24" :sm="24" :md="8" :lg="6" :xl="6">
- <el-form-item label="交办部门"> 热线中心 </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="交办时间"> {{ formatDate(state.ruleForm.centerToOrgTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="办理部门"> {{ state.ruleForm.actualHandleOrgName }}</el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="办理时间"> {{ formatDate(state.ruleForm.actualHandleTime , 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="工单办理期限"> {{ state.ruleForm.timeLimit }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="工单期满时间"> {{ formatDate(state.ruleForm.expiredTime , 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
- <el-form-item label="办理结果"> {{ state.ruleForm.actualOpinion }} </el-form-item>
- </el-col>
- </el-row>
- </el-form>
- </div>
- </el-collapse-item>
- <el-collapse-item name="4" v-if="state.supplements && state.supplements.length">
- <template #title>
- <p class="pl20">
- <b class="font14">补充信息</b>
- </p>
- </template>
- <div class="collapse-container">
- <div v-for="i in state.supplements" :key="i" class="plug-container">
- <el-form label-width="100px" ref="ruleFormRef" class="pt10 pb10">
- <el-row :gutter="10">
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="补充部门">
- {{ i.creator.organization }}
- </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="补充时间"> {{ formatDate(i.creationTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="补充人">
- {{ i.creator.name }} <span v-if="i.creator.staffNo">[{{ i.creator.staffNo }} ]</span></el-form-item
- >
- </el-col>
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
- <el-form-item label="补充详情">
- {{ i.opinion }}
- </el-form-item>
- </el-col>
- </el-row>
- </el-form>
- </div>
- </div>
- </el-collapse-item>
- <el-collapse-item name="5" v-if="state.workflow.assignOrgs">
- <template #title>
- <p class="pl20">
- <b class="font14">回访信息</b>
- </p>
- </template>
- <div class="collapse-container pb1">
- <el-form label-width="100px" ref="ruleFormRef">
- <el-row :gutter="10">
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="语音评价"> {{ state.workflow.assignOrgs }}</el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="话务员评价"> {{ formatDate(state.workflow.assignTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="补充人"> {{ state.workflow.timeLimit }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="被回访部门"> {{ formatDate(state.workflow.expiredTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="办件结果"> {{ formatDate(state.workflow.completeTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="办件态度"> {{ formatDate(state.workflow.completeTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
- <el-form-item label="回访内容"> {{ formatDate(state.workflow.completeTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="被回访部门"> {{ formatDate(state.workflow.completeTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="办件结果"> {{ formatDate(state.workflow.completeTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="办件态度"> {{ formatDate(state.workflow.completeTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
- <el-form-item label="回访内容"> {{ state.workflow.opinion }} </el-form-item>
- </el-col>
- </el-row>
- </el-form>
- </div>
- </el-collapse-item>
- <el-collapse-item name="6" v-if="state.workflow.assignOrgs">
- <template #title>
- <p class="pl20">
- <b class="font14">重办信息</b>
- </p>
- </template>
- <div class="collapse-container pb1">
- <el-form label-width="100px" ref="ruleFormRef">
- <el-row :gutter="10">
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="被重办部门"> {{ state.workflow.assignOrgs }}</el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="重办时间"> {{ formatDate(state.workflow.assignTime, 'YYYY-mm-dd HH:MM:SS') }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="12" :md="8" :lg="6" :xl="6">
- <el-form-item label="重办理由"> {{ state.workflow.timeLimit }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
- <el-form-item label="重办原因"> {{ state.workflow.opinion }} </el-form-item>
- </el-col>
- </el-row>
- </el-form>
- </div>
- </el-collapse-item>
- </el-collapse>
- <template #footer>
- <span class="dialog-footer">
- <el-button type="primary" @click="onRecord" :loading="state.loading" v-auth="'system:workflow:record'">流转记录</el-button>
- <!-- 工单未归档和可以办理展示办理按钮 -->
- <el-button
- type="primary"
- @click="onSubmit('工单办理')"
- :loading="state.loading"
- v-if="state.ruleForm.workflow?.status !== 60 && state.workflow.canHandle"
- v-auth="'business:order:handle'"
- >办 理</el-button
- >
- <el-button type="primary" @click="onSubmit('延期申请','延期附件')" v-auth="'business:order:delay'" :loading="state.loading">延 期</el-button>
- <!-- 流程结束之后不展示补充按钮 -->
- <el-button type="primary" @click="onSupply" :loading="state.loading" v-if="state.workflow.status === 0" v-auth="'workflow:supply'"
- >补 充</el-button
- >
- <el-button type="primary" @click="onUrge" :loading="state.loading" v-auth="'business:order:supervise:apply'">
- 催 办</el-button>
- <el-button type="primary" @click="onSupervise" :loading="state.loading" v-auth="'business:order:urge:apply'">督 办</el-button>
- <el-button type="primary" @click="onRevoke" :loading="state.loading" v-auth="'business:order:revoke'">撤 销</el-button>
- <!-- 工单未归档都可以撤回 -->
- <el-button
- type="primary"
- @click="onSubmit('撤回申请')"
- :loading="state.loading"
- v-if="state.ruleForm.workflow?.status === 0"
- v-auth="'business:order:recall'"
- >撤 回</el-button
- >
- <!-- 工单未归档和可以办理展示退回按钮 -->
- <el-button
- type="primary"
- @click="onSubmit('退回申请')"
- :loading="state.loading"
- v-if="state.ruleForm.workflow?.status !== 60 && state.workflow.canHandle"
- v-auth="'business:order:return'"
- >退 回</el-button
- >
- </span>
- </template>
- </el-dialog>
- <!-- 扩展信息 -->
- <order-expand-detail ref="orderExpandDetailRef" />
- <!-- 流转记录 -->
- <audit-record ref="AuditRecordRef">
- <template #header>
- <el-form label-width="90px" ref="ruleFormRef">
- <el-row :gutter="35">
- <el-col :xs="24" :sm="8" :md="8" :lg="8" :xl="8">
- <el-form-item label="工单编码"> {{ state.ruleForm.no }} </el-form-item>
- </el-col>
- <el-col :xs="24" :sm="16" :md="16" :lg="16" :xl="16">
- <el-form-item label="工单标题"> {{ state.ruleForm.title }} </el-form-item>
- </el-col>
- </el-row>
- </el-form>
- </template>
- </audit-record>
- <!-- 工单补充 -->
- <order-supply ref="orderSupplyRef" @onSupplySuccess="onSupplySuccess" />
- <!-- 工单撤销 -->
- <order-revoke ref="orderRevokeRef" @onRevokeSuccess="onRevokeSuccess" />
- <!-- 工单督办 -->
- <order-supervise ref="orderSuperviseRef" @updateList="onSuperviseSuccess" />
- <!-- 工单催办 -->
- <order-urge ref="orderUrgeRef" @updateList="onSuperviseSuccess" />
- <!-- 流程审批 -->
- <process-audit ref="processAuditRef" @orderProcessSuccess="orderProcessSuccess" />
- <!-- 重复工单 -->
- <order-repeat ref="orderRepeatRef" />
- </template>
- <script setup lang="ts" name="orderDetail">
- import { defineAsyncComponent, reactive, ref } from 'vue';
- import { useRouter } from 'vue-router';
- import { throttle } from '/@/utils/tools';
- import { commonEnum } from '/@/utils/constants';
- import { orderDetail } from '/@/api/business/order';
- import { formatDate } from '/@/utils/formatTime';
- import { ElMessage } from 'element-plus';
- import { VoiceInterfaceObject } from '/@/utils/PhoneScript';
- // 引入组件
- const OrderExpandDetail = defineAsyncComponent(() => import('/@/views/business/order/components/Order-expand-detail.vue')); // 扩展信息
- const OrderSupply = defineAsyncComponent(() => import('/@/views/business/order/components/Order-supply.vue')); // 工单补充
- const OrderRevoke = defineAsyncComponent(() => import('/@/views/business/order/components/Order-revoke.vue')); // 工单撤销
- const OrderSupervise = defineAsyncComponent(() => import('/@/views/business/supervise/components/Order-supervise.vue')); // 工单督办
- const OrderUrge = defineAsyncComponent(() => import('/@/views/business/urge/components/Order-urge.vue')); // 工单催办
- const OrderRepeat = defineAsyncComponent(() => import('/@/views/business/order/components/Order-repeat.vue')); // 重复工单
- const AuditRecord = defineAsyncComponent(() => import('/@/components/AuditRecord/index.vue')); // 审核记录
- const AnnexList = defineAsyncComponent(() => import('/@/components/AnnexList/index.vue')); // 附件列表
- const ProcessAudit = defineAsyncComponent(() => import('/@/components/ProcessAudit/index.vue')); // 流程审批
- // const AudioPlayer = defineAsyncComponent(() => import('/@/components/AudioPlayer/index.vue'));
- // 定义子组件向父组件传值/事件
- const emit = defineEmits(['updateList', 'handle']);
- // 定义变量内容
- const state = reactive<any>({
- dialogVisible: false, // 弹窗显示隐藏
- ruleForm: {
- // 表单数据
- url: '',
- fromGenderText: '',
- channelText: '',
- identityTypeText: '',
- licenceNo: '',
- contactMask: '',
- company: '',
- emergencyLevelText: '',
- incidentTime: '',
- } as any,
- activeName: '0', // tab切换
- tabPaneList: [
- // tab列表
- {
- label: '工单详情',
- value: '0',
- },
- {
- label: '延期记录',
- value: '1',
- },
- {
- label: '历史工单',
- value: '2',
- },
- {
- label: '回访记录',
- value: '3',
- },
- {
- label: '甄别记录',
- value: '4',
- },
- {
- label: '市民画像',
- value: '5',
- },
- ],
- collapseArr: ['1', '2','3'], //展开列表
- loading: false,
- supplements: [], // 补充内容
- workflow: {}, // 工单流程内容
- orderId: '', //工单id
- });
- const showMaskNumber = ref<boolean>(true); // 是否展示号码
- const ruleFormRef = ref<RefType>(); // 表单ref
- const router = useRouter(); // 路由
- // 查看工单详情
- const getOrderDetail = async (id: string) => {
- state.loading = true;
- try {
- const res: any = await orderDetail(id);
- state.ruleForm = res.result;
- state.workflow = state.ruleForm?.workflow ?? {};
- state.supplements = res.result?.workflow?.supplements ?? [];
- state.loading = false;
- state.dialogVisible = true;
- } catch (error) {
- state.loading = false;
- state.dialogVisible = false;
- }
- };
- // 查询延期记录
- const getDelayList = async (id: string) => {
- state.loading = true;
- try {
- state.dialogVisible = true;
- } catch (error) {
- state.loading = false;
- state.dialogVisible = false;
- }
- };
- // 查询历史工单
- const getHistoryList = async (id: string) => {
- state.loading = true;
- try {
- state.dialogVisible = true;
- } catch (error) {
- state.loading = false;
- state.dialogVisible = false;
- }
- };
- // 查询回访记录
- const getVisitList = async (id: string) => {
- state.loading = true;
- try {
- state.dialogVisible = true;
- } catch (error) {
- state.loading = false;
- state.dialogVisible = false;
- }
- };
- // 查询甄别记录
- const getDiscernList = async (id: string) => {
- state.loading = true;
- try {
- state.dialogVisible = true;
- } catch (error) {
- state.loading = false;
- state.dialogVisible = false;
- }
- };
- // 查询市民画像
- const getPortraitList = async (id: string) => {
- state.loading = true;
- try {
- state.dialogVisible = true;
- } catch (error) {
- state.loading = false;
- state.dialogVisible = false;
- }
- };
- // 打开弹窗
- const openDialog = (val: any) => {
- if (!val || !val.id) {
- ElMessage.error('工单id不能为空');
- return;
- }
- state.orderId = val.id;
- console.log(val,'11')
- if(val.activeName) {
- state.activeName = val.activeName;//传入查询tab
- handleClick(val.activeName)
- }else{
- getOrderDetail(state.orderId);
- }
- };
- // 切换tab 查询列表
- const handleClick = (val: string) => {
- switch (val) {
- case '0': //工单详情
- getOrderDetail(state.orderId);
- break;
- case '1': // 延期记录
- getDelayList(state.orderId)
- break;
- case '2':// 历史工单
- getHistoryList(state.orderId)
- break;
- case '3': // 回访记录
- getVisitList(state.orderId)
- break;
- case '4':// 甄别记录
- getDiscernList(state.orderId)
- break;
- case '5': // 市民画像
- getPortraitList(state.orderId)
- break;
- default:
- getOrderDetail(state.orderId);
- break;
- }
- };
- // 关闭弹窗
- const closeDialog = () => {
- state.dialogVisible = false;
- };
- // 查看录音文件
- const recordFile = (callId:string)=>{
- console.log(callId)
- }
- // 电话外呼
- const callPhone = (number: number | string) => {
- VoiceInterfaceObject.DialOut(number); // 呼叫
- };
- const orderRepeatRef = ref<RefType>();
- // 展示重复工单列表
- const showRepeatInfo = () => {
- orderRepeatRef.value.openDialog(state.ruleForm);
- };
- // 展示扩展表单
- const orderExpandDetailRef = ref<RefType>(); // 扩展信息
- const showExpandInfo = () => {
- let form: any = {};
- if (state.ruleForm.acceptType === '30') {
- // 举报
- form = state.ruleForm.orderReport;
- form.orderTypeText = '12315市场监管局受理单';
- form.acceptTypeText = '举报';
- } else if (state.ruleForm.acceptType === '35') {
- //投诉
- form = state.ruleForm.orderComplain;
- form.orderTypeText = '12315市场监管局受理单';
- form.acceptTypeText = '投诉';
- }
- orderExpandDetailRef.value.openDialog(form);
- };
- // 流转记录
- const AuditRecordRef = ref<RefType>(); // 流转记录
- const onRecord = () => {
- const params = {
- dialogTitle: '流转记录',
- ...state.ruleForm,
- };
- AuditRecordRef.value.openDialog(params);
- };
- // 提交流程
- const processAuditRef = ref<RefType>(); // 处理流程
- const OrderCirculation = commonEnum.OrderCirculation
- const onSubmit = throttle((val: string,annexName:string ='办理附件',commonEnum:any=OrderCirculation) => {
- const params = {
- id: state.ruleForm.workflowId,
- commonEnum,
- processType: val,
- orderDetail: state.ruleForm,
- extra: {
- dialogTitle: val,
- inputPlaceholder: '办理意见',
- annexName,
- },
- };
- processAuditRef.value.openDialog(params);
- }, 300);
- // 流程提交成功
- const orderProcessSuccess = () => {
- closeDialog();
- emit('updateList');
- };
- // 补充信息
- const orderSupplyRef = ref<RefType>(); // 工单补充
- const onSupply = () => {
- // 穿入当前流程id
- orderSupplyRef.value.openDialog(state.ruleForm);
- };
- // 补充意见提交成功
- const onSupplySuccess = () => {
- handleClick(state.activeName)
- };
- // 撤销
- const orderRevokeRef = ref<RefType>(); // 工单撤销
- const onRevoke = () => {
- orderRevokeRef.value.openDialog(state.ruleForm);
- };
- // 撤销提交成功
- const onRevokeSuccess = () => {
- handleClick(state.activeName)
- };
- // 督办
- const orderSuperviseRef = ref<RefType>(); // 工单督办
- const onSupervise = () => {
- orderSuperviseRef.value.openDialog(state.ruleForm);
- };
- // 催办
- const orderUrgeRef = ref<RefType>(); // 工单催办
- const onUrge = () => {
- orderUrgeRef.value.openDialog(state.ruleForm);
- };
- // 督办提交成功
- const onSuperviseSuccess = () => {
- handleClick(state.activeName)
- };
- // 暴露变量
- defineExpose({
- openDialog,
- closeDialog,
- });
- </script>
- <style lang="scss" scoped>
- .collapse-box {
- :deep(.el-collapse-item__header) {
- background-color: var(--hotline-bg-main-color);
- height: 40px;
- border-radius: var(--el-border-radius-base);
- }
- :deep(.el-collapse-item__content) {
- padding-bottom: 10px !important;
- .el-form-item {
- margin-bottom: 5px;
- .el-form-item__content {
- line-height: 24px;
- }
- }
- }
- .collapse-container {
- padding: 10px;
- .plug-container {
- border: var(--el-border);
- border-radius: var(--el-border-radius-base);
- margin-bottom: 15px;
- &:last-child {
- margin-bottom: 0;
- }
- }
- }
- }
- :deep(.el-tabs__item) {
- font-size: var(--el-font-size-base);
- }
- </style>
- <style lang="scss">
- .order-detail-dialog {
- }
- </style>
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