reactor:对接自贡质检;

src/api/quality/index.ts

@@ -83,3 +83,92 @@ export const qualityExport = (data: object) => {
 		}
 	);
 };
+/**
+ * @description 坐席质检分析
+ * @param {object}  params
+ */
+export const qualityAnalysis = (params: object) => {
+	return request({
+		url: `/api/v1/BiQuality/seats_quality_analyse`,
+		method: 'get',
+		params,
+	});
+};
+/**
+ * @description 坐席质检分析导出
+ * @param {object}  data
+ */
+export const qualityAnalysisExport = (data: object) => {
+	return request(
+		{
+			url: `/api/v1/BiQuality/seats_quality_analyse/export`,
+			method: 'post',
+			data,
+			responseType: 'blob',
+		},
+		{
+			reduce_data_format: false,
+		}
+	);
+};
+/**
+ * @description 质检工单概览
+ * @param {object}  params
+ */
+export const qualityOverview = (params: object) => {
+	return request({
+		url: `/api/v1/BiQuality/quality_order_overview`,
+		method: 'get',
+		params,
+	});
+};
+/**
+ * @description 质检工单概览导出
+ * @param {object}  data
+ */
+export const qualityOverviewExport = (data: object) => {
+	return request(
+		{
+			url: `/api/v1/BiQuality/quality_order_overview/export`,
+			method: 'post',
+			data,
+			responseType: 'blob',
+		},
+		{
+			reduce_data_format: false,
+		}
+	);
+};
+/**
+ * @description 坐席质检分值分析
+ * @param {object}  params
+ */
+export const qualityScore = (params: object) => {
+	return request({
+		url: `/api/v1/BiQuality/seats_quality_grade_analyse`,
+		method: 'get',
+		params,
+	});
+};
+/**
+ * @description 质检分值分析/坐席质检工单分析
+ * @param {object}  params
+ */
+export const qualityScoreGrade = (params: object) => {
+	return request({
+		url: `/api/v1/BiQuality/month_quality_grade`,
+		method: 'get',
+		params,
+	});
+};
+/**
+ * @description 坐席质检分值分析基础数据
+ * @param {object}  params
+ */
+export const qualityScoreBase = (params: object) => {
+	return request({
+		url: `/api/v1/BiQuality/quality_work/base`,
+		method: 'get',
+		params,
+	});
+};

src/views/quality/index/ZGQuality.vue

@@ -83,7 +83,10 @@
 					</vxe-column>
 					<vxe-column field="transferStateText" title="转写状态" width="100">
 						<template #default="{ row }">
-							{{ row.transferStateText }}
+              <el-text v-if="row.transferState === 0" type="info">{{ row.transferStateText }}</el-text>
+              <el-text v-if="row.transferState === 1" type="primary">{{ row.transferStateText }}</el-text>
+              <el-text v-if="row.transferState === 2" type="success">{{ row.transferStateText }}</el-text>
+              <el-text v-if="row.transferState === 3" type="danger">{{ row.transferStateText }}</el-text>
 						</template>
 					</vxe-column>
 					<vxe-column field="aiQuality" title="质检方式" width="100">

src/views/quality/seats.vue

@@ -0,0 +1,135 @@
+<template>
+  <div class="quality-seats-container layout-padding">
+    <div class="layout-padding-auto layout-padding-view pd20">
+      <vxe-grid v-bind="gridOptions">
+        <template #form>
+          <el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
+            <el-form-item prop="crTime">
+              <statistical-time v-model="state.queryParams.crTime" @change="handleQuery" ref="statisticalTimeRef" :disabled="state.loading" />
+            </el-form-item>
+            <el-form-item>
+              <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
+              <el-button @click="resetQuery(ruleFormRef)" class="default-button" :loading="state.loading">
+                <SvgIcon name="ele-Refresh" class="mr5" />重置
+              </el-button>
+            </el-form-item>
+          </el-form>
+        </template>
+      </vxe-grid>
+    </div>
+  </div>
+</template>
+<script setup lang="tsx" name="qualitySeats">
+import { defineAsyncComponent, onMounted, reactive, ref } from 'vue';
+import { FormInstance } from 'element-plus';
+import { defaultDate } from '@/utils/constants';
+import Other from '@/utils/other';
+import XEUtils from 'xe-utils';
+import {qualityAnalysis, qualityAnalysisExport} from "@/api/quality";
+
+const StatisticalTime = defineAsyncComponent(() => import('@/components/StatisticalTime/index.vue')); // 日期类型选择组件
+// 定义变量内容
+const ruleFormRef = ref<RefType>(); // 表单ref
+const state = reactive<any>({
+  queryParams: {
+    // 查询条件
+    EmpId: null, // 坐席ID
+    crTime: defaultDate,
+    SortField: null,
+    SortRule: null,
+  },
+  tableData: [], //表单
+  loading: false, // 加载
+  total: 0, // 总数
+  roleOptions: [],
+  totalCount: {},
+});
+const requestParams = ref<EmptyObjectType>({});
+const gridOptions = reactive<any>({
+  loading: false,
+  border: true,
+  showOverflow: true,
+  columnConfig: {
+    resizable: true,
+  },
+  scrollY: {
+    enabled: true,
+    gt: 100,
+  },
+  toolbarConfig: {
+    zoom: true,
+    custom: true,
+    refresh: {
+      queryMethod: () => {
+        handleQuery();
+      },
+    },
+    tools: [{ toolRender: { name: 'exportCurrent' } }, { toolRender: { name: 'exportAll' } }],
+  },
+  customConfig: {
+    storage: true,
+  },
+  id: 'qualitySeats',
+  rowConfig: { isHover: true, height: 30, isCurrent: true, useKey: true },
+  height: 'auto',
+  columns: [
+    { field: 'no', title: '受理人' },
+    { field: 'no', title: '工单编码' },
+    { field: 'no', title: '质检项' },
+    { field: 'no', title: '质检得分' },
+  ],
+  data: [],
+  params: {
+    exportMethod: qualityAnalysisExport,
+    exportParams: requestParams,
+  },
+  sortConfig: {
+    remote: true,
+  },
+});
+/** 搜索按钮操作 */
+const handleQuery = () => {
+  // state.queryParams.PageIndex = 1;
+  queryList();
+};
+/** 获取列表 */
+const queryList = () => {
+  state.loading = true;
+  requestParams.value = Other.deepClone(state.queryParams);
+  requestParams.value.StartTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[0];
+  requestParams.value.EndTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
+  Reflect.deleteProperty(requestParams.value, 'crTime');
+  qualityAnalysis(requestParams.value)
+      .then((res: any) => {
+        state.tableData = res.result.list;
+        state.totalCount = res.result.total;
+        state.loading = false;
+      })
+      .catch(() => {
+        state.loading = false;
+      });
+};
+/** 重置按钮操作 */
+const statisticalTimeRef = ref<RefType>();
+const resetQuery = (formEl: FormInstance | undefined) => {
+  if (!formEl) return;
+  formEl.resetFields();
+  statisticalTimeRef.value.reset();
+  queryList();
+};
+// 计算合计
+const footerMethod = ({ columns, data }) => {
+  return [
+    columns.map((column: any, columnIndex: number) => {
+      if (columnIndex === 0) {
+        return '合计';
+      }
+      // 后端返回了数据集合 state.totalCount 所以不需要计算 直接进行赋值
+      return XEUtils.get(state.totalCount, column.property);
+    }),
+  ];
+};
+onMounted(() => {
+  queryList();
+});
+</script>

src/views/quality/work.vue

@@ -0,0 +1,241 @@
+<template>
+  <div class="quality-work-container layout-padding">
+    <div class="layout-padding-auto layout-padding-view pd20">
+      <el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
+        <el-form-item label="坐席" prop="EmpId">
+          <el-select-v2
+              v-model="state.queryParams.EmpId"
+              filterable
+              :options="seatUser"
+              :props="{
+							label: 'name',
+							value: 'id',
+						}"
+              placeholder="请选择坐席"
+              clearable
+              @change="handleQuery"
+          />
+        </el-form-item>
+        <el-form-item prop="crTime">
+          <statistical-time v-model="state.queryParams.crTime" @change="handleQuery" ref="statisticalTimeRef" :disabled="state.loading" />
+        </el-form-item>
+        <el-form-item>
+          <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
+          <el-button @click="resetQuery(ruleFormRef)" class="default-button" :loading="state.loading">
+            <SvgIcon name="ele-Refresh" class="mr5" />重置
+          </el-button>
+        </el-form-item>
+      </el-form>
+      <vxe-toolbar
+          ref="toolbarRef"
+          :loading="state.loading"
+          custom
+          :refresh="{
+					queryMethod: handleQuery,
+				}"
+          :tools="[{ toolRender: { name: 'exportAll' } }]"
+      >
+        <template #buttons>
+          <el-button type="primary" @click="onLink">通话时段明细</el-button>
+          <el-popover :width="500" trigger="click">
+            <template #reference>
+              <el-button type="primary" title="口径说明"><SvgIcon name="ele-QuestionFilled" class="mr5" />口径说明</el-button>
+            </template>
+            <el-descriptions title="" :column="1" border style="max-height: 400px; overflow: auto">
+              <el-descriptions-item label="呼入总量">呼入接通量+呼入未接通总量</el-descriptions-item>
+              <el-descriptions-item label="呼入接通总量">坐席已接听的电话量</el-descriptions-item>
+              <el-descriptions-item label="有效接通量">通话时长大于15秒的电话量</el-descriptions-item>
+              <el-descriptions-item label="接通秒挂量">通话时长小于15秒的电话量</el-descriptions-item>
+              <el-descriptions-item label="超时接通量">铃时长大于15秒且接通的电话量</el-descriptions-item>
+              <el-descriptions-item label="按时接通量">振铃时长小于15秒且接通的电话量</el-descriptions-item>
+              <el-descriptions-item label="呼入未接通总量">已分配给该坐席但该坐席未接的电话量(即振铃未接电话量)</el-descriptions-item>
+              <el-descriptions-item label="未接通秒挂量">振铃时长小于15秒且未接通的电话量</el-descriptions-item>
+              <el-descriptions-item label="超时未接通量">振铃时长大于15秒且未接通的电话量</el-descriptions-item>
+              <el-descriptions-item label="接通率">呼入接通总量/呼入总量</el-descriptions-item>
+            </el-descriptions>
+          </el-popover>
+        </template>
+      </vxe-toolbar>
+      <div style="overflow: hidden; width: 100%; height: 100%; flex: 1">
+        <vxe-table
+            border
+            :loading="state.loading"
+            :data="state.tableData"
+            :column-config="{ resizable: true }"
+            :row-config="{ isCurrent: true, isHover: true, height: 30, useKey: true }"
+            ref="tableRef"
+            height="auto"
+            auto-resize
+            :scrollY="{ enabled: true, gt: 100 }"
+            show-overflow
+            id="statisticsCallSeatsMoth"
+            :custom-config="{ storage: true }"
+            show-footer
+            :footer-method="footerMethod"
+            :params="{ exportMethod: callAgentMonthExport, exportParams: requestParams }"
+            :sort-config="{ remote: true }"
+            @sort-change="sortChange"
+        >
+          <vxe-column field="name" title="坐席"></vxe-column>
+          <vxe-column title="呼入总量" field="inTotal" sortable> </vxe-column>
+          <vxe-column title="呼入接通总量" field="inAnswered" sortable>
+            <template #default="{ row }">
+              <el-button link type="primary" @click="linkDetail(row, '1')">{{ row.inAnswered }}</el-button>
+            </template>
+          </vxe-column>
+          <vxe-column title="有效接通量" field="inAvailableAnswer" sortable>
+            <template #default="{ row }">
+              <el-button link type="primary" @click="linkDetail(row, '2')">{{ row.inAvailableAnswer }}</el-button>
+            </template>
+          </vxe-column>
+          <vxe-column title="接通秒挂量" field="inHangupImmediateWhenAnswered" sortable>
+            <template #default="{ row }">
+              <el-button link type="primary" @click="linkDetail(row, '3')">{{ row.inHangupImmediateWhenAnswered }}</el-button>
+            </template>
+          </vxe-column>
+          <vxe-column title="超时接通量" field="overTimeImmediate" sortable>
+            <template #default="{ row }">
+              <el-button link type="primary" @click="linkDetail(row, '4')">{{ row.overTimeImmediate }}</el-button>
+            </template>
+          </vxe-column>
+          <vxe-column title="按时接通量" field="inTimeImmediate" sortable>
+            <template #default="{ row }">
+              <el-button link type="primary" @click="linkDetail(row, '5')">{{ row.inTimeImmediate }}</el-button>
+            </template>
+          </vxe-column>
+          <vxe-column title="呼入未接通总量" field="inHanguped" sortable>
+            <template #default="{ row }">
+              <el-button link type="primary" @click="linkDetail(row, '6')">{{ row.inHanguped }}</el-button>
+            </template>
+          </vxe-column>
+          <vxe-column title="未接通秒挂量" field="inHangupImmediate" sortable>
+            <template #default="{ row }">
+              <el-button link type="primary" @click="linkDetail(row, '7')">{{ row.inHangupImmediate }}</el-button>
+            </template>
+          </vxe-column>
+          <vxe-column title="超时未接通量" field="overTimeInHanguped" sortable>
+            <template #default="{ row }">
+              <el-button link type="primary" @click="linkDetail(row, '8')">{{ row.overTimeInHanguped }}</el-button>
+            </template>
+          </vxe-column>
+          <vxe-column title="接通率" field="inAnsweredRateString" sortable></vxe-column>
+        </vxe-table>
+      </div>
+    </div>
+  </div>
+</template>
+<script setup lang="tsx" name="qualityWork">
+import { defineAsyncComponent, onMounted, reactive, ref } from 'vue';
+import { FormInstance } from 'element-plus';
+import { defaultDate } from '@/utils/constants';
+import Other from '@/utils/other';
+import XEUtils from 'xe-utils';
+import { useRouter } from 'vue-router';
+import { callAgentMonth, callAgentMonthBase, callAgentMonthExport } from '@/api/statistics/call';
+
+const StatisticalTime = defineAsyncComponent(() => import('@/components/StatisticalTime/index.vue')); // 日期类型选择组件
+// 定义变量内容
+const ruleFormRef = ref<RefType>(); // 表单ref
+const state = reactive<any>({
+  queryParams: {
+    // 查询条件
+    EmpId: null, // 坐席ID
+    crTime: defaultDate,
+    SortField: null,
+    SortRule: null,
+  },
+  tableData: [], //表单
+  loading: false, // 加载
+  total: 0, // 总数
+  roleOptions: [],
+  totalCount: {},
+});
+/** 搜索按钮操作 */
+const handleQuery = () => {
+  // state.queryParams.PageIndex = 1;
+  queryList();
+};
+/** 获取列表 */
+const requestParams = ref<EmptyObjectType>({});
+const queryList = () => {
+  state.loading = true;
+  requestParams.value = Other.deepClone(state.queryParams);
+  requestParams.value.StartTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[0];
+  requestParams.value.EndTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
+  Reflect.deleteProperty(requestParams.value, 'crTime');
+  callAgentMonth(requestParams.value)
+      .then((res: any) => {
+        state.tableData = res.result.list;
+        state.totalCount = res.result.total;
+        state.loading = false;
+      })
+      .catch(() => {
+        state.loading = false;
+      });
+};
+// 排序
+const sortChange = (val: any) => {
+  state.queryParams.SortField = val.order ? val.field : null;
+  // 0 升序 1 降序
+  state.queryParams.SortRule = val.order ? (val.order == 'desc' ? 1 : 0) : null;
+  queryList();
+};
+/** 重置按钮操作 */
+const statisticalTimeRef = ref<RefType>();
+const resetQuery = (formEl: FormInstance | undefined) => {
+  if (!formEl) return;
+  formEl.resetFields();
+  statisticalTimeRef.value.reset();
+  queryList();
+};
+// 计算合计
+const footerMethod = ({ columns, data }) => {
+  return [
+    columns.map((column: any, columnIndex: number) => {
+      if (columnIndex === 0) {
+        return '合计';
+      }
+      // 后端返回了数据集合 state.totalCount 所以不需要计算 直接进行赋值
+      return XEUtils.get(state.totalCount, column.property);
+    }),
+  ];
+};
+const router = useRouter();
+// 跳转明细
+const onLink = () => {
+  router.push({
+    path: '/statistics/call/detailSeatsMoth',
+  });
+};
+// 点击数字查询详情
+const linkDetail = (row: any, type: string) => {
+  router.push({
+    path: '/statistics/call/detailSeatsMoth',
+    query: {
+      EmpId: row.userId,
+      StartTime: state.queryParams.crTime[0],
+      EndTime: state.queryParams.crTime[1],
+      QueryType: type,
+    },
+  });
+};
+// 基础数据
+const seatUser = ref<EmptyArrayType>([]);
+const getBaseData = async () => {
+  try {
+    const { result } = await callAgentMonthBase();
+    seatUser.value = result.seatUser ?? [];
+  } catch (e) {
+    console.log(e);
+  }
+};
+const toolbarRef = ref<RefType>();
+const tableRef = ref<RefType>();
+onMounted(() => {
+  queryList();
+  if (tableRef.value && toolbarRef.value) {
+    tableRef.value.connect(toolbarRef.value);
+  }
+  getBaseData();
+});
+</script>