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-<template>
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- <div class="business-followUp-followedUp-container layout-pd">
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- <!-- 搜索 -->
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- <el-card shadow="never">
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- <el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent class="mt15" label-width="100px">
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- <el-row :gutter="10">
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- <el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8">
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- <el-form-item label="关键字" prop="Keyword">
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- <el-input v-model="state.queryParams.Keyword" placeholder="工单编码/标题" clearable @keyup.enter="queryList" />
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- </el-form-item>
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- </el-col>
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- <el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8">
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- <el-form-item label=" ">
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- <div class="w100">
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- <el-button type="primary" @click="queryList" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
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- <el-button @click="resetQuery(ruleFormRef)" v-waves class="default-button" :loading="state.loading"> <SvgIcon name="ele-Refresh" class="mr5" />重置 </el-button>
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- </div>
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- </el-form-item>
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- </el-col>
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- </el-row>
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- </el-form>
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- </el-card>
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- <el-card shadow="never">
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- <!-- 功能按钮 -->
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- <div class="mb20">
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- <el-button type="primary" @click="onTextMessageFollowUp" :disabled="!multipleSelection.length" v-auth="'business:followUp:textMessage'">
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- <SvgIcon name="ele-Message" class="mr5" />短信回访</el-button
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- >
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- <el-button type="primary" @click="multiplePeople" :disabled="!multipleSelection.length" v-auth="'business:followUp:multiplePeople'">
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- <SvgIcon name="ele-User" class="mr5" />批量分配</el-button
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- >
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- <el-button type="primary" @click="smartFollowUp" :disabled="!multipleSelection.length" v-auth="'business:followUp:smart'">
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- <SvgIcon name="iconfont icon-diannao1" class="mr5" />智能回访</el-button
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- >
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- <el-button type="primary" @click="onExport" :disabled="!multipleSelection.length" v-auth="'business:followUp:export'">
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- <SvgIcon name="iconfont icon-daochu" class="mr5" />导出</el-button
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- >
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- </div>
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- <!-- 表格 -->
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- <el-table :data="state.tableData" v-loading="state.loading" row-key="id" ref="multipleTableRef" @selection-change="handleSelectionChange">
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- <el-table-column type="selection" width="55" />
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- <el-table-column prop="orderVisit.order.no" label="工单编码" show-overflow-tooltip width="150"></el-table-column>
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- <el-table-column width="100" label="省/市工单" prop="isProvince" >
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- <template #default="{ row }">
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- <span>{{ row.orderVisit?.order?.isProvince ? '省工单' : '市工单' }}</span>
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- </template>
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- </el-table-column>
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- <el-table-column prop="no" label="中心会签" show-overflow-tooltip></el-table-column>
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- <el-table-column prop="orderVisit.visitStateText" label="回访状态" show-overflow-tooltip width="100"></el-table-column>
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- <el-table-column prop="orderVisit.visitTypeText" label="回访方式" show-overflow-tooltip width="100"></el-table-column>
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- <el-table-column label="工单标题" show-overflow-tooltip width="300">
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- <template #default="{ row }">
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- <span class="color-primary">{{ row.orderVisit?.order?.title }}</span>
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- </template>
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- </el-table-column>
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- <el-table-column prop="orderVisit.order.acceptType" label="受理类型" show-overflow-tooltip width="120"></el-table-column>
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- <el-table-column prop="orderVisit.order.hotspotName" label="热点分类" show-overflow-tooltip width="200"></el-table-column>
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- <el-table-column prop="expiredTime" label="受理人" show-overflow-tooltip width="170">
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- <template #default="{ row }">
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- <span>{{ row.orderVisit?.order?.acceptorName}} <span v-if="row.orderVisit?.order?.acceptorStaffNo">[{{row.orderVisit?.order?.acceptorStaffNo}}]</span> </span>
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- </template>
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- </el-table-column>
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- <el-table-column prop="orderVisit.order.orgLevelOneName" label="一级部门" show-overflow-tooltip width="150"></el-table-column>
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- <el-table-column prop="orderVisit.order.actualHandleOrgName" label="接办部门" show-overflow-tooltip width="150"></el-table-column>
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- <el-table-column prop="orderVisit.order.startTime" label="受理时间" show-overflow-tooltip width="170">
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- <template #default="{ row }">
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- <span>{{ formatDate(row.orderVisit?.order?.startTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
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- </template>
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- </el-table-column>
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-<!-- <el-table-column prop="expiredTime" label="办结时间" show-overflow-tooltip width="170">
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- <template #default="{ row }">
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- <span>{{ formatDate(row.expiredTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
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- </template>
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- </el-table-column>-->
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- <el-table-column prop="publishTime" label="发布时间" show-overflow-tooltip width="170">
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- <template #default="{ row }">
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- <span>{{ formatDate(row.orderVisit?.publishTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
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- </template>
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- </el-table-column>
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- <el-table-column prop="creationTime" label="回访任务创建时间" show-overflow-tooltip width="170">
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- <template #default="{ row }">
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- <span>{{ formatDate(row.orderVisit?.creationTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
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- </template>
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- </el-table-column>
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- <el-table-column prop="orderVisit.employeeName" label="回访人" show-overflow-tooltip></el-table-column>
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- <el-table-column prop="visitTime" label="回访时间" show-overflow-tooltip width="170">
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- <template #default="{ row }">
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- <span>{{ formatDate(row.orderVisit?.visitTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
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- </template>
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- </el-table-column>
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- <el-table-column prop="no" label="语音评价" show-overflow-tooltip>
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- <template #default="{ row }">
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- <span v-if="row.visitTarget===10">{{row.voiceEvaluate}}</span>
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- </template>
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- </el-table-column>
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- <el-table-column prop="no" label="话务员满意度" show-overflow-tooltip width="150">
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- <template #default="{ row }">
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- <span v-if="row.visitTarget===10">{{row.seatEvaluate}}</span>
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- </template>
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- </el-table-column>
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- <el-table-column label="被回访部门" show-overflow-tooltip width="150">
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- <template #default="{ row }">
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- <span v-if="row.visitTarget===20">{{row.visitOrgName}}</span>
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- </template>
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- </el-table-column>
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- <el-table-column prop="no" label="部门办件结果" show-overflow-tooltip width="150">
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- <template #default="{ row }">
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- <span v-if="row.visitTarget===20">{{row.orgProcessingResults?.value}}</span>
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- </template>
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- </el-table-column>
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- <el-table-column prop="no" label="部门办件态度" show-overflow-tooltip width="150">
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- <template #default="{ row }">
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- <span v-if="row.visitTarget===20">{{row.orgHandledAttitude?.value}}</span>
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- </template>
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- </el-table-column>
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- <el-table-column prop="no" label="不满意原因" show-overflow-tooltip width="150">
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- <template #default="{ row }">
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- <span v-if="row.visitTarget===20">
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- {{row.orgNoSatisfiedReason?.map(item => item.value).join(',')}}
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- </span>
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- </template>
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- </el-table-column>
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- <el-table-column prop="no" label="是否可甄别" show-overflow-tooltip></el-table-column>
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- <el-table-column prop="no" label="是否甄别" show-overflow-tooltip></el-table-column>
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- <el-table-column prop="no" label="甄别结果" show-overflow-tooltip></el-table-column>
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- <template #empty>
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- <Empty />
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- </template>
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- </el-table>
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- <!-- 分页 -->
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- <pagination
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- :total="state.total"
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- v-model:page="state.queryParams.PageIndex"
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- v-model:limit="state.queryParams.PageSize"
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- @pagination="queryList"
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- />
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- </el-card>
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- </div>
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-</template>
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-
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-<script setup lang="ts" name="OrderFollowedUp">
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-import { onMounted, reactive, ref } from 'vue';
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-import { ElButton, ElMessage, ElMessageBox, FormInstance } from 'element-plus';
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-import { auth } from '/@/utils/authFunction';
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-import { throttle } from '/@/utils/tools';
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-import { formatDate } from '/@/utils/formatTime';
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-import { useRouter } from 'vue-router';
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-import {visitDetailList} from "/@/api/business/followUp";
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-
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-// 定义变量内容
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-const ruleFormRef = ref<RefType>(); // 表单ref
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-const router = useRouter(); // 路由
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-const state = reactive(<any>{
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- queryParams: {
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- // 查询条件
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- PageIndex: 1,
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- PageSize: 10,
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- Keyword: '', // 关键字
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- VisitState:'1', // 回访状态 已回访
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- },
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- tableData: [], //表单
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- loading: false, // 加载
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- total: 0, // 总数
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-});
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-/** 获取列表 */
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-const queryList = throttle(() => {
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- if (!auth('business:followedUp:query')) ElMessage.error('抱歉,您没有权限查看已回访列表!');
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- else {
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- state.loading = true;
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- visitDetailList(state.queryParams).then((res: any) => {
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- state.tableData = res.result?.items ?? [];
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- state.total = res.result?.total ?? 0;
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- state.loading = false;
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- }).catch((err: any) => {
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- state.loading = false;
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- })
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- }
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-}, 300);
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-
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-/** 重置按钮操作 */
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-const resetQuery = throttle((formEl: FormInstance | undefined) => {
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- if (!formEl) return;
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- formEl.resetFields();
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- queryList();
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-}, 300);
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-// 短信回访
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-const onTextMessageFollowUp = () => {
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- ElMessageBox.confirm('您确定要短信回访吗?', '提示', {
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- confirmButtonText: '确定',
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- cancelButtonText: '取消',
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- type: 'warning',
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- })
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- .then(() => {
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- state.loading = true;
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- })
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- .catch(() => {
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- // 取消
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- });
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-};
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-// 批量分配
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-const multiplePeople = () => {
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- console.log('批量分配');
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-};
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-// 智能回访
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-const smartFollowUp = () => {
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- console.log('智能回访');
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-};
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-// 表格多选
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-const multipleTableRef = ref<RefType>();
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-const multipleSelection = ref<any>([]);
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-const handleSelectionChange = (val: any[]) => {
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- multipleSelection.value = val;
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-};
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-// 导出
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-const onExport = () => {
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- console.log('导出');
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-};
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-onMounted(() => {
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- queryList();
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-});
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-</script>
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-
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-<style scoped lang="scss">
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-.business-followUp-followedUp-container {
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-}
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-</style>
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