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@@ -72,7 +72,7 @@
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</el-form-item>
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</template>
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<!-- 来电弹单 -->
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- <template v-if="state.createBy === 'tel'">
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+ <template v-if="['tel', 'transfer'].includes(state.createBy)">
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<el-form-item label="来源渠道" prop="channel">
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<el-select v-model="state.ruleForm.channel" placeholder="请选择来源渠道" class="w100" value-key="dicDataValue" disabled>
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<el-option v-for="item in state.channelOptions" :value="item" :key="item.dicDataValue" :label="item.dicDataName" />
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@@ -94,7 +94,7 @@
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<el-form-item label="转接来源" prop="transferPhone"> 暂无 </el-form-item>
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</template>
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<!-- 来电弹单 -->
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- <template v-if="state.createBy === 'tel'">
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+ <template v-if="['tel', 'transfer'].includes(state.createBy)">
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<el-form-item label="转接来源" prop="transferPhone">
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<span>[{{ state.ruleForm.transferPhone }}]</span>
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</el-form-item>
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@@ -115,7 +115,7 @@
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</el-form-item>
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</template>
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<!-- 来电弹单 -->
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- <template v-if="state.createBy === 'tel'">
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+ <template v-if="['tel', 'transfer'].includes(state.createBy)">
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<el-form-item label="来电号码" prop="fromPhone">
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<el-input v-model="state.ruleForm.fromPhone" placeholder="请填写来电号码" disabled> </el-input>
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</el-form-item>
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@@ -135,7 +135,7 @@
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<span>{{ state.ruleForm.acceptorName }}</span>
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</template>
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<!-- 来电弹单 -->
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- <template v-if="state.createBy === 'tel'">
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+ <template v-if="['tel', 'transfer'].includes(state.createBy)">
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<span>{{ state.ruleForm.acceptorName }}</span>
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</template>
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<!-- 互联网来信 -->
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@@ -283,7 +283,7 @@
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multiple
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@change="changeFocusEvent"
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>
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- <el-option v-for="item in state.focusOnEvents" :key="item.dicDataValue" :label="item.dicDataName" :value="item.dicDataValue" />
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+ <el-option v-for="item in state.focusOnEvents" :key="item.dicDataValue" :label="item.dicDataName" :value="item.dicDataValue" />
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</el-select>
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</el-form-item>
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</el-col>
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@@ -485,15 +485,15 @@
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<el-col :xs="24" :sm="12" :md="24" :lg="24" :xl="24">
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<el-form-item>
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<el-button class="default-button" @click="onCancel" :loading="buttonLoading"> 取消 </el-button>
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- <!-- <el-button class="default-button" @click="save(ruleFormRef)" :loading="buttonLoading" :disabled="isSaveSuccess"> 保存 </el-button>
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+ <!-- <el-button class="default-button" @click="save(ruleFormRef)" :loading="buttonLoading" :disabled="isSaveSuccess"> 保存 </el-button>
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<el-button type="primary" @click="submit(ruleFormRef)" :loading="buttonLoading" v-if="canHandle" :disabled="!isSaveSuccess">
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办理
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</el-button>-->
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- <el-button class="default-button" @click="save(ruleFormRef)" :loading="buttonLoading" v-if="!isSaveSuccess"> 保存 </el-button>
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- <el-button type="primary" @click="submit(ruleFormRef)" :loading="buttonLoading" v-if="canHandle && isSaveSuccess">
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- 办理
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- </el-button>
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- <el-text class="ml12" type="danger" tag="b">注意：工单内容填写或者修改后请先保存再办理。</el-text>
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+ <el-button class="default-button" @click="save(ruleFormRef)" :loading="buttonLoading" v-if="!isSaveSuccess"> 保存 </el-button>
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+ <el-button type="primary" @click="submit(ruleFormRef)" :loading="buttonLoading" v-if="canHandle && isSaveSuccess">
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+ 办理
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+ </el-button>
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+ <el-text class="ml12" type="danger" tag="b">注意：工单内容填写或者修改后请先保存再办理。</el-text>
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</el-form-item>
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</el-col>
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</el-row>
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@@ -549,7 +549,7 @@
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</template>
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<script setup lang="ts" name="orderAccept">
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-import { computed, defineAsyncComponent, onMounted, reactive, ref, watch } from 'vue';
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+import { computed, defineAsyncComponent, onBeforeUnmount, onMounted, reactive, ref, watch } from 'vue';
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import type { FormInstance } from 'element-plus';
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import { ElMessage, ElMessageBox, ElNotification } from 'element-plus';
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import { storeToRefs } from 'pinia';
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@@ -565,7 +565,7 @@ import { treeArea } from '@/api/auxiliary/area';
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import mittBus from '@/utils/mitt';
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import { orderRepeatEvent } from '@/api/business/repeatEvent';
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import { removeDuplicate } from '@/utils/arrayOperation';
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-import { Session } from '@/utils/storage';
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+import { Local, Session } from '@/utils/storage';
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import { watchPausable } from '@vueuse/core';
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// 引入组件
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@@ -1163,7 +1163,7 @@ const loadForm = async () => {
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// route.query.createBy createBy 代表来源 tel:来电弹单 letter:互联网来信 默认表示手动创建
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state.createBy = route.query.createBy;
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if (route.query.createBy === 'tel') {
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- //通话
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+ // 来电弹单
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state.ruleForm.sourceChannel = '电话'; //电话
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state.ruleForm.sourceChannelCode = 'RGDH'; //电话
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state.ruleForm.fromPhone = route.query.fromTel; // 来电号码
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@@ -1183,13 +1183,35 @@ const loadForm = async () => {
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state.ruleForm.identityType = 1;
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}
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}
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+ if (route.query.createBy === 'transfer') {
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+ // 通话转写
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+ state.ruleForm.sourceChannel = '电话'; //电话
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+ state.ruleForm.sourceChannelCode = 'RGDH'; //电话
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+ state.ruleForm.fromPhone = route.query.fromTel; // 来电号码
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+ state.ruleForm.contact = route.query.fromTel; // 联系电话
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+ state.ruleForm.callId = route.query.callId; // 通话id
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+ state.ruleForm.transferPhone = route.query.transfer; // 转接来源
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+ state.ruleForm.channel = {
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+ // 来源渠道
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+ dicDataValue: state.ruleForm.sourceChannelCode,
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+ dicDataName: state.ruleForm.sourceChannel,
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+ };
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+ state.ruleForm.acceptTypeCode = '10';
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+ state.ruleForm.acceptType = '咨询';
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+ state.ruleForm.acceptTypeObj = {
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+ // 受理类型
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+ dicDataValue: state.ruleForm.acceptTypeCode,
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+ dicDataName: state.ruleForm.acceptType,
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+ };
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+ state.ruleForm.content = Local.get(`${route.query.callId}`);
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+ }
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}
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if (route.query.id) {
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// 如果 有id
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const response = await orderDetail(route.query.id);
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// 如果获取到id 调用查询详情
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- state.ruleForm = response.result;
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+ state.ruleForm = Object.assign(state.ruleForm, response.result);
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state.ruleForm.files = transformFile(response.result.files);
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if (response.result.duplicateIds && response.result.duplicateIds.length) {
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// 是否重复
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@@ -1257,7 +1279,10 @@ const loadForm = async () => {
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state.formLoading = false;
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- isSaveSuccess.value = true; // 如果是修改进入 可以直接办理
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+ isSaveSuccess.value = true; // 如果是修改进入 可以直接办理
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+ setTimeout(() => {
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+ watchPauseAbleFn.resume();
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+ }, 300);
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} else {
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state.formLoading = false;
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}
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@@ -1316,4 +1341,9 @@ onMounted(async () => {
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await loadForm();
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state.tagsViewList = await Session.get('tagsViewList');
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});
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+onBeforeUnmount(() => {
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+ if (route.query.createBy && route.query.createBy === 'transfer') {
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+ Local.remove(`${route.query.callId}`);
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+ }
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+});
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</script>
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zhangchong