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@@ -824,7 +824,7 @@ const sendMsg = (msg: any) => {
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// 业务系统记录话后整理开始
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const onBeginAcw = async () => {
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try {
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- const res: any = await startAfterCall();
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+ const res: any = await startAfterCall({ actionType: 1 });
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console.log(res, '业务系统记录话后整理开始');
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} catch (err) {
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console.log(err);
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@@ -833,7 +833,7 @@ const onBeginAcw = async () => {
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// 业务系统记录话后整理结束
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const onEndAcw = async () => {
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try {
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- const res: any = await endAfterCall();
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+ const res: any = await endAfterCall({ actionType: 1 });
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console.log(res, '业务系统记录话后整理结束');
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} catch (err) {
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console.log(err);
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@@ -1025,6 +1025,8 @@ const onMessage = async (event: any) => {
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if (['held', 'unheld'].includes(data.private_data)) {
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// 保持
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holdStatus(data.private_data); //处理保持
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+ if(data.private_data == 'held') await holdStart(); // 保持开始 业务系统统计需要
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+ else await holdEnd();
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} else {
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// 非保持状态
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if (data.private_data == 'monitoring') {
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@@ -1612,6 +1614,24 @@ const onRestEnd = () => {
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})
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.catch(() => {});
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};
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+// 业务系统保持开始
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+const holdStart = async () => {
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+ try {
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+ const res: any = await startAfterCall({ actionType: 2 });
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+ console.log(res, '业务系统记录保持开始');
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+ } catch (err) {
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+ console.log(err);
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+ }
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+};
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+// 业务系统保持结束
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+const holdEnd = async () => {
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+ try {
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+ const res: any = await endAfterCall({ actionType: 2 });
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+ console.log(res, '业务系统记录保持结束');
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+ } catch (err) {
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+ console.log(err);
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+ }
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+};
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// 通话保持
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const onHold = () => {
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ElMessageBox.confirm(`确定要保持,是否继续?`, '提示', {
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@@ -1803,6 +1823,7 @@ const resetState = () => {
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state.loading = false;
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};
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// 获取当前分机状态
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+const isCallHold = ref(false); // 是否是保持中
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const getTelStatusFn = async () => {
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try {
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const { result } = await getTelStatus();
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@@ -1813,6 +1834,7 @@ const getTelStatusFn = async () => {
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currentTel.value.queueCallOut = result.queueCallOut; // 呼出分机组
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startDutyTimer(result.second); // 开启计时 签入时长
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isRest.value = result.isRest;
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+ isCallHold.value = result.isCallHold;
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} catch (e) {
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console.log(e);
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}
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@@ -1833,6 +1855,7 @@ const callCenterConnect = async () => {
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currentTel.value.queueCallOut = result.queueCallOut; // 呼出分机组
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websocket_connect(); //开启消息监听
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startDutyTimer(result.second); // 开启计时 签入时长
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+ isCallHold.value = result.isCallHold;
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isRest.value = result.isRest;
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state.loading = false;
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} else {
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