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+<template>
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+ <div class="statistics-department-dp-satisfied-container layout-padding">
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+ <div class="layout-padding-auto layout-padding-view pd20">
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+ <ProTable
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+ ref="proTableRef"
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+ :columns="columns"
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+ :data="state.tableData"
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+ @updateTable="queryList"
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+ :loading="state.loading"
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+ :total="state.total"
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+ v-model:page-index="state.queryParams.PageIndex"
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+ v-model:page-size="state.queryParams.PageSize"
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+ :toolButton="['refresh', 'setting', 'exportCurrent', 'exportAll']"
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+ :exportMethod="departmentSatisfactionListExport"
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+ :exportParams="requestParams"
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+ >
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+ <template #table-search>
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+ <el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
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+ <el-form-item prop="hfTime">
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+ <statistical-time v-model="state.queryParams.hfTime" @change="handleQuery" ref="statisticalTimeRef" />
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+ </el-form-item>
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+ <el-form-item label="工单标题" prop="Keyword">
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+ <el-input v-model="state.queryParams.Keyword" placeholder="工单标题" clearable @keyup.enter="handleQuery" class="keyword-input" />
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+ </el-form-item>
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+ <el-form-item label="工单编码" prop="No">
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+ <el-input v-model="state.queryParams.No" placeholder="工单编码" clearable @keyup.enter="handleQuery" class="keyword-input" />
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+ </el-form-item>
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+ <el-form-item>
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+ <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
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+ <el-button @click="drawer = true" class="default-button"> <SvgIcon name="ele-Search" class="mr5" />更多查询</el-button>
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+ </el-form-item>
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+ </el-form>
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+ </template>
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+ <template #tableHeader="scope">
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+ <el-button type="primary" @click="onJbExport" :disabled="!scope.isSelected" :loading="state.loading"
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+ ><SvgIcon name="iconfont icon-daochu" class="mr5" />交办单导出<span v-if="proTableRef?.selectedList?.length">({{proTableRef?.selectedList?.length}})</span>
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+ </el-button>
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+ </template>
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+ <template #description>
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+ <el-popover :width="500" trigger="click">
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+ <template #reference>
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+ <el-button circle title="口径说明"><SvgIcon name="ele-QuestionFilled" /></el-button>
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+ </template>
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+ <el-descriptions title="" :column="1" border>
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+ <el-descriptions-item label="工单编码">工单编号</el-descriptions-item>
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+ <el-descriptions-item label="重办次数">发布时重办的次数</el-descriptions-item>
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+ <el-descriptions-item label="甄别">甄别中、未甄别、甄别退回、不同意、</el-descriptions-item>
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+ <el-descriptions-item label="回访信息"> 工单回访内容 </el-descriptions-item>
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+ <el-descriptions-item label="受理时间"> 工单新建时间 </el-descriptions-item>
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+ <el-descriptions-item label="工单标题"> 工单的标题(点击可查看工单详情)</el-descriptions-item>
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+ <el-descriptions-item label="回访人"> 工单回访用户</el-descriptions-item>
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+ <el-descriptions-item label="回访部门"> 工单回访用户所在部门 </el-descriptions-item>
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+ <el-descriptions-item label="回访时间"> 工单回访时间 </el-descriptions-item>
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+ <el-descriptions-item label="满意度"> 回访时的满意度 </el-descriptions-item>
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+ <el-descriptions-item label="办结时间"> 工单办理完成的时间 </el-descriptions-item>
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+ </el-descriptions>
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+ </el-popover>
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+ </template>
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+ <template #title="{ row }">
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+ <order-detail :order="row" @updateList="queryList">{{ row.title }}</order-detail>
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+ </template>
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+ <template #operation="{ row }">
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+ <el-button link type="primary" @click="visitDetail(row)" title="查看回访详情"> 回访详情 </el-button>
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+ </template>
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+ </ProTable>
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+ </div>
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+ <!-- 回访详情 -->
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+ <visit-detail-com ref="visitDetailRef" @updateList="queryList" />
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+ <!-- 更多查询 -->
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+ <el-drawer v-model="drawer" title="更多查询" size="500px">
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+ <el-form :model="state.queryParams" ref="drawerRuleFormRef" @submit.native.prevent label-width="100px">
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+ <el-form-item label="受理时间" prop="crTime">
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+ <el-date-picker
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+ v-model="state.queryParams.crTime"
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+ type="datetimerange"
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+ unlink-panels
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+ range-separator="至"
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+ start-placeholder="开始时间"
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+ end-placeholder="结束时间"
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+ :shortcuts="shortcuts"
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+ @change="handleQuery"
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+ value-format="YYYY-MM-DD[T]HH:mm:ss"
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+ :default-time="defaultTimeStartEnd"
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+ />
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+ </el-form-item>
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+ <el-form-item label="回访人姓名" prop="VisitUser">
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+ <el-input v-model="state.queryParams.VisitUser" placeholder="回访人姓名" clearable @keyup.enter="handleQuery" />
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+ </el-form-item>
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+ <el-form-item label="办件结果" prop="OrgProcessingResults">
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+ <el-select v-model="state.queryParams.OrgProcessingResults" placeholder="请选择来办件结果" clearable class="w100" @change="handleQuery">
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+ <el-option v-for="item in state.visitSatisfaction" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
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+ </el-select>
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+ </el-form-item>
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+ <el-form-item label="热点分类" prop="Hotspot">
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+ <el-input v-model="state.queryParams.Hotspot" placeholder="热点分类名称" clearable @keyup.enter="handleQuery" />
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+ </el-form-item>
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+ <el-form-item label="回访部门" prop="OrgId">
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+ <el-cascader
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+ :options="state.orgsOptions"
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+ filterable
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+ :show-all-levels="false"
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+ :props="{ checkStrictly: true, value: 'id', label: 'name', emitPath: false }"
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+ placeholder="请选择回访部门"
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+ clearable
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+ class="w100"
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+ v-model="state.queryParams.OrgId"
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+ @change="handleQuery"
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+ >
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+ </el-cascader>
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+ </el-form-item>
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+ <el-form-item label="办结时间" prop="doneTime">
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+ <el-date-picker
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+ v-model="state.queryParams.doneTime"
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+ type="datetimerange"
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+ unlink-panels
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+ range-separator="至"
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+ start-placeholder="开始时间"
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+ end-placeholder="结束时间"
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+ :shortcuts="shortcuts"
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+ @change="handleQuery"
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+ value-format="YYYY-MM-DD[T]HH:mm:ss"
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+ :default-time="defaultTimeStartEnd"
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+ />
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+ </el-form-item>
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+ <el-form-item label="来电主体" prop="TypeCode">
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+ <el-select v-model="state.queryParams.TypeCode" placeholder="请选择来电主体" @change="handleQuery">
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+ <el-option :value="0" label="全部" />
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+ <el-option :value="1" label="市民" />
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+ <el-option :value="2" label="企业" />
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+ </el-select>
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+ </el-form-item>
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+ </el-form>
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+ <template #footer>
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+ <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
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+ <el-button @click="resetQuery(drawerRuleFormRef)" class="default-button"> <SvgIcon name="ele-Refresh" class="mr5" />重置 </el-button>
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+ </template>
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+ </el-drawer>
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+ </div>
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+</template>
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+<script setup lang="tsx" name="statisticsDepartmentDpSatisfied">
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+import { onMounted, reactive, ref, defineAsyncComponent } from 'vue';
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+import { ElMessage, ElMessageBox, FormInstance } from 'element-plus';
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+import { departmentSatisfactionDetailBase, departmentSatisfactionList, departmentSatisfactionListExport } from '@/api/statistics/department';
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+import { formatDate } from '@/utils/formatTime';
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+import { defaultDateOne, defaultTimeStartEnd, shortcuts } from '@/utils/constants';
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+import { useRoute } from 'vue-router';
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+import Other from '@/utils/other';
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+import { exportJbOrder } from '@/api/business/order';
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+import { downloadZip } from '@/utils/tools';
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+
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+// 引入组件
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+const VisitDetailCom = defineAsyncComponent(() => import('@/views/business/visit/components/Visit-detail.vue')); // 回访
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+const OrderDetail = defineAsyncComponent(() => import('@/components/OrderDetail/index.vue')); // 工单详情
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+const StatisticalTime = defineAsyncComponent(() => import('@/components/StatisticalTime/index.vue')); // 日期类型选择组件
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+// 表格配置项
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+const columns = ref<any[]>([
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+ { type: 'selection', width: 40, align: 'center' },
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+ { prop: 'no', label: '工单编码', width: 140 },
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+ { prop: 'reTransactNum', label: '重办次数' },
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+ { prop: 'orderScreenStatusText', label: '甄别', minWidth: 100 },
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+ { prop: 'visitContent', label: '回访信息', minWidth: 150 },
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+ { prop: 'hotspotSpliceName', label: '热点全称', minWidth: 150 },
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+ { prop: 'orgLevelOneName', label: '一级部门', minWidth: 140 },
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+ { prop: 'actualHandleOrgName', label: '接办部门', minWidth: 140 },
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+ {
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+ prop: 'creationTime',
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+ label: '受理时间',
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+ minWidth: 160,
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+ render: (scope) => {
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+ return <span>{formatDate(scope.row.creationTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
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+ },
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+ },
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+ { prop: 'title', label: '工单标题', width: 200 },
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+ { prop: 'visitUser', label: '回访人', minWidth: 120 },
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+ { prop: 'visitOrgName', label: '回访部门', minWidth: 140 },
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+ { prop: 'visitTypeText', label: '回访方式', minWidth: 100 },
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+ {
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+ prop: 'visitTime',
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+ label: '回访时间',
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+ minWidth: 160,
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+ render: (scope) => {
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+ return <span>{formatDate(scope.row.visitTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
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+ },
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+ },
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+ { prop: 'orgProcessingResults', label: '满意度', minWidth: 120 },
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+ { prop: 'content', label: '受理内容', minWidth: 150 },
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+ { prop: 'fileOpinion', label: '承办意见', minWidth: 150 },
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+ {
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+ prop: 'filedTime',
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+ label: '办结时间',
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+ minWidth: 160,
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+ render: (scope) => {
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+ return <span>{formatDate(scope.row.filedTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
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+ },
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+ },
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+ { prop: 'operation', label: '操作', fixed: 'right', width: 90, align: 'center' },
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+]);
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+// 定义变量内容
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+const state = reactive<any>({
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+ queryParams: {
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+ // 查询条件
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+ PageIndex: 1,
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+ PageSize: 20,
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+ hfTime: defaultDateOne, // 回访事件
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+ VisitTimeStart: null,
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+ VisitTimeEnd: null,
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+ crTime: [],
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+ CreationTimeStart: null,
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+ CreationTimeEnd: null,
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+ doneTime: [], // 办结时间
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+ ActualHandleTimeStart: null,
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+ ActualHandleTimeEnd: null,
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+ VisitUser: null,
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+ OrgProcessingResults: null,
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+ OrgId: null,
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+ TypeId: '1',
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+ TypeCode: 0,
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+ },
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+ tableData: [], //表单
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+ loading: false, // 加载
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+ total: 0, // 总数
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+});
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+/** 搜索按钮操作 */
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+const handleQuery = () => {
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+ state.queryParams.PageIndex = 1;
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+ queryList();
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+};
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+
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+/** 获取列表 */
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+const requestParams = ref<EmptyObjectType>({});
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+const queryList = () => {
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+ state.loading = true;
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+ requestParams.value = Other.deepClone(state.queryParams);
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+ requestParams.value.VisitTimeStart = state.queryParams.hfTime === null ? null : state.queryParams.hfTime[0]; // 回访时间
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+ requestParams.value.VisitTimeEnd = state.queryParams.hfTime === null ? null : state.queryParams.hfTime[1];
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+ Reflect.deleteProperty(requestParams.value, 'hfTime'); // 删除无用的参数
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+ requestParams.value.CreationTimeStart = state.queryParams.crTime === null ? null : state.queryParams.crTime[0]; // 受理时间
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+ requestParams.value.CreationTimeEnd = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
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+ Reflect.deleteProperty(requestParams.value, 'crTime'); // 删除无用的参数
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+ requestParams.value.ActualHandleTimeStart = state.queryParams.doneTime === null ? null : state.queryParams.doneTime[0]; // 生成时间
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+ requestParams.value.ActualHandleTimeEnd = state.queryParams.doneTime === null ? null : state.queryParams.doneTime[1];
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+ Reflect.deleteProperty(requestParams.value, 'doneTime'); // 删除无用的参数
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+ departmentSatisfactionList(requestParams.value)
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+ .then((res: any) => {
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+ state.tableData = res.result?.items ?? [];
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+ state.total = res.result.total ?? 0;
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+ state.loading = false;
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+ })
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+ .catch(() => {
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+ state.loading = false;
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+ });
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+};
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+/** 重置按钮操作 */
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+const drawerRuleFormRef = ref();
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+const ruleFormRef = ref<RefType>(); // 表单ref
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+const drawer = ref(false);
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+const statisticalTimeRef = ref<RefType>();
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+const resetQuery = (formEl: FormInstance | undefined) => {
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+ if (!formEl) return;
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+ formEl.resetFields();
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+ ruleFormRef.value?.resetFields();
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+ statisticalTimeRef.value.reset();
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+ queryList();
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+};
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+// 回访详情
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+const visitDetailRef = ref<RefType>();
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+const visitDetail = (row: any) => {
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+ visitDetailRef.value.openDialog({ ...row, id: row.visitId }, '回访详情');
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+};
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+// 获取查询条件基础信息
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+const getBaseData = async () => {
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+ try {
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+ const res: any = await departmentSatisfactionDetailBase();
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+ const mappings: any = {
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+ visitSatisfaction: 'visitSatisfaction',
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+ orgsOptions: 'orgsOptions',
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+ };
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+ for (const key in mappings) {
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+ state[key] = res.result?.[mappings[key]] ?? [];
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+ }
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+ } catch (error) {
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+ console.log(error);
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+ }
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+};
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+// 交办单导出
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+const proTableRef = ref<RefType>();
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+const onJbExport = () => {
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+ const ids = proTableRef.value.selectedList.map((item: any) => item.id);
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+ ElMessageBox.confirm(`您确定导出选中的${proTableRef.value.selectedList.length}个工单的交办单,是否继续?`, '提示', {
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+ confirmButtonText: '确认',
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+ cancelButtonText: '取消',
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+ type: 'warning',
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+ draggable: true,
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+ cancelButtonClass: 'default-button',
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+ autofocus: false,
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+ })
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+ .then(() => {
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+ state.loading = true;
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+ exportJbOrder(ids)
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+ .then((res: any) => {
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+ downloadZip(res);
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+ state.loading = false;
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+ ElMessage.success('导出成功');
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+ })
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+ .catch(() => {
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+ state.loading = false;
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+ });
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+ })
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+ .catch(() => {});
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+};
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+onMounted(() => {
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+ getBaseData();
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+ queryList();
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+});
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+</script>
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