hotline-web/src/views/statistics/call/telephonist.vue

<template>
	<div class="statistics-call-telephonist-container layout-padding">
		<div class="layout-padding-auto layout-padding-view pd20">
			<el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
				<el-form-item prop="crTime">
					<statistical-time v-model="state.queryParams.crTime" @change="handleQuery" ref="statisticalTimeRef" :disabled="state.loading" />
				</el-form-item>
				<el-form-item>
					<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
					<el-button @click="resetQuery(ruleFormRef)" class="default-button" :loading="state.loading">
						<SvgIcon name="ele-Refresh" class="mr5" />重置
					</el-button>
					<el-popover :width="500" trigger="click">
						<template #reference>
							<el-button type="primary" title="字段说明"><SvgIcon name="ele-QuestionFilled" class="mr5" />字段说明</el-button>
						</template>
						<el-descriptions title="" :column="1" border style="max-height: 400px; overflow: auto">
							<el-descriptions-item label="工作效率">（登录时长-小休摘机时长）/登录时长</el-descriptions-item>
						</el-descriptions>
					</el-popover>
				</el-form-item>
			</el-form>
			<vxe-toolbar
				ref="toolbarRef"
				:loading="state.loading"
				custom
				:refresh="{
					queryMethod: handleQuery,
				}"
				:tools="[{ toolRender: { name: 'exportAll' } }]"
			>
			</vxe-toolbar>
			<div style="overflow: hidden; width: 100%; height: 100%; flex: 1">
				<vxe-table
					border
					:loading="state.loading"
					:data="state.tableData"
					:column-config="{ resizable: true }"
					:row-config="{ isCurrent: true, isHover: true, height: 30, keyField: 'id', useKey: true }"
					ref="tableRef"
					height="auto"
					auto-resize
					:scrollY="{ enabled: true, gt: 100 }"
					show-overflow
					id="statisticsCallTelephonist"
					:custom-config="{ storage: true }"
					show-footer
					:params="{ exportMethod: callAgentExport, exportParams: requestParams }"
					:footer-data="state.footerData"
					show-footer-overflow
				>
					<vxe-column field="name" title="坐席工号" width="120"></vxe-column>
					<vxe-column field="inTotal" title="呼入总量" sortable width="120">
						<template #default="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inTotal')">{{ row.inTotal }}</el-button>
						</template>
						<template #footer="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inTotal', true)">{{ row.inTotal }}</el-button>
						</template>
					</vxe-column>
					<vxe-column field="inAnswered" title="接通总量" sortable width="120">
						<template #default="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inAnswered')">{{ row.inAnswered }}</el-button>
						</template>
						<template #footer="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inAnswered', true)">{{ row.inAnswered }}</el-button>
						</template>
					</vxe-column>
					<vxe-column field="inHangupImmediate" title="呼入秒挂" sortable width="120">
						<template #default="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inHangupImmediate')">{{ row.inHangupImmediate }}</el-button>
						</template>
						<template #footer="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inHangupImmediate', true)">{{ row.inHangupImmediate }}</el-button>
						</template>
					</vxe-column>
					<vxe-column field="inHanguped" title="呼入超时未接" sortable width="130">
						<template #default="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inHanguped')">{{ row.inHanguped }}</el-button>
						</template>
						<template #footer="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inHanguped', true)">{{ row.inHanguped }}</el-button>
						</template>
					</vxe-column>
					<vxe-column field="inAnsweredRateString" title="接通率" sortable width="120"></vxe-column>
					<vxe-column field="inDurationAvg" title="呼入平均时长" sortable width="130"></vxe-column>
					<vxe-column field="inAvailableAnswer" title="有效接通量" sortable width="120">
						<template #default="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inAvailableAnswer')">{{ row.inAvailableAnswer }}</el-button>
						</template>
						<template #footer="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inAvailableAnswer', true)">{{ row.inAvailableAnswer }}</el-button>
						</template>
					</vxe-column>
					<vxe-column field="inHangupImmediateWhenAnswered" title="接通秒挂" sortable width="120">
						<template #default="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inHangupImmediateWhenAnswered')">{{
								row.inHangupImmediateWhenAnswered
							}}</el-button>
						</template>
						<template #footer="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'inHangupImmediateWhenAnswered', true)">{{
								row.inHangupImmediateWhenAnswered
							}}</el-button>
						</template>
					</vxe-column>
					<vxe-column field="availableAnswerRateString" title="有效接通率" sortable width="120"></vxe-column>
					<vxe-column field="outTotal" title="呼出总量" sortable width="120">
						<template #default="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'outTotal')">{{ row.outTotal }}</el-button>
						</template>
						<template #footer="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'outTotal', true)">{{ row.outTotal }}</el-button>
						</template>
					</vxe-column>
					<vxe-column field="outAnswered" title="呼出接通量" sortable width="120">
						<template #default="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'outAnswered')">{{ row.outAnswered }}</el-button>
						</template>
						<template #footer="{ row }">
							<el-button link type="primary" @click="linkDetail(row, 'outAnswered', true)">{{ row.outAnswered }}</el-button>
						</template>
					</vxe-column>
					<vxe-column field="outAnsweredRateString" title="呼出接通率" sortable width="120"></vxe-column>
					<vxe-column field="outDurationAvg" title="呼出平均时长" width="130" sortable></vxe-column>
					<vxe-column field="loginDuration" title="登录时长" width="120" sortable>
						<template #default="scope">
							{{ formatDurationDay(scope.row.loginDuration) }}
						</template>
						<template #footer="{ row }">
							{{ formatDurationDay(row.loginDuration) }}
						</template>
					</vxe-column>
					<vxe-column field="restDuration" title="小休时长" width="120" sortable>
						<template #default="scope">
							{{ formatDurationDay(scope.row.restDuration) }}
						</template>
						<template #footer="{ row }">
							{{ formatDurationDay(row.restDuration) }}
						</template>
					</vxe-column>
					<vxe-column field="workRateString" title="工作效率" width="120" sortable></vxe-column>
				</vxe-table>
			</div>
		</div>
	</div>
</template>
<script setup lang="tsx" name="statisticsCallTelephonist">
import { defineAsyncComponent, onMounted, reactive, ref } from 'vue';
import { FormInstance } from 'element-plus';
import { callAgent, callAgentExport } from '@/api/statistics/call';
import { defaultDate } from '@/utils/constants';
import { formatDurationDay } from '@/utils/formatTime';
import Other from '@/utils/other';
import { useRouter } from 'vue-router';

const StatisticalTime = defineAsyncComponent(() => import('@/components/StatisticalTime/index.vue')); // 日期类型选择组件

// 定义变量内容
const ruleFormRef = ref<RefType>(); // 表单ref
const state = reactive<any>({
	queryParams: {
		// 查询条件
		PageIndex: 1,
		PageSize: 10,
		Keyword: null, // 关键词
		crTime: defaultDate, // 时间默认今天开始到今天结束
	},
	tableData: [], //表单
	loading: false, // 加载
	total: 0, // 总数
	footerData: [], // 表格合计数据
});
/** 搜索按钮操作 */
const handleQuery = () => {
	// state.queryParams.PageIndex = 1;
	queryList();
};
/** 获取列表 */
const requestParams = ref<EmptyObjectType>({});
const queryList = () => {
	state.loading = true;
	requestParams.value = Other.deepClone(state.queryParams);
	requestParams.value.StartTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[0];
	requestParams.value.EndTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
	Reflect.deleteProperty(requestParams.value, 'crTime');
	callAgent(requestParams.value)
		.then((res: any) => {
			state.tableData = res.result?.list ?? [];
			state.footerData = [res.result?.total] ?? [];
			state.loading = false;
		})
		.catch(() => {
			state.loading = false;
		});
};
/** 重置按钮操作 */
const statisticalTimeRef = ref<RefType>();
const resetQuery = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.resetFields();
	statisticalTimeRef.value.reset();
	queryList();
};
// 查看详情
const router = useRouter();
const linkDetail = (row: any, FieldName: string, isFooterData?: boolean) => {
	if (isFooterData) {
		router.push({
			path: '/statistics/call/detailTelPhoneList',
			query: {
				StartTime: requestParams.value.StartTime,
				EndTime: requestParams.value.EndTime,
				FieldName,
				tagsViewName: '话务时段分析明细',
			},
		});
	} else {
		router.push({
			path: '/statistics/call/detailTelPhoneList',
			query: {
				StartTime: requestParams.value.StartTime,
				EndTime: requestParams.value.EndTime,
				FieldName,
				tagsViewName: '话务时段分析明细',
				UserId: row.userId,
				UserName: row.name,
			},
		});
	}
};
const toolbarRef = ref<RefType>();
const tableRef = ref<RefType>();
onMounted(() => {
	queryList();
	if (tableRef.value && toolbarRef.value) {
		tableRef.value.connect(toolbarRef.value);
	}
});
</script>