index.vue 36 KB

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  1. <template>
  2. <div class="business-order-container layout-padding">
  3. <div class="layout-padding-auto layout-padding-view pd20">
  4. <ProTable
  5. ref="proTableRef"
  6. :columns="columns"
  7. :data="state.tableData"
  8. @updateTable="queryList"
  9. :loading="state.loading"
  10. :pagination="false"
  11. :toolButton="['refresh', 'setting', 'exportCurrent', 'exportAll']"
  12. :exportMethod="exportOrder"
  13. :exportParams="requestParams"
  14. v-if="['YiBin'].includes(themeConfig.appScope)"
  15. >
  16. <template #table-search>
  17. <el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
  18. <el-row>
  19. <el-col>
  20. <el-form-item label="快捷查询" prop="fastSearch">
  21. <el-segmented
  22. :options="[
  23. {
  24. value: 'all',
  25. label: '全部',
  26. },
  27. {
  28. value: 'city',
  29. label: '市工单',
  30. },
  31. {
  32. value: 'province',
  33. label: '省工单',
  34. },
  35. ]"
  36. v-model="fastSearch"
  37. @change="fastSearchChange"
  38. />
  39. <el-checkbox-group v-model="checkList" @change="changeCheckList" class="ml15">
  40. <el-checkbox value="IsSensitiveWord" border>敏感类工单</el-checkbox>
  41. </el-checkbox-group>
  42. </el-form-item>
  43. <el-form-item>
  44. <el-button @click="contentRetrieval"><SvgIcon name="ele-DocumentCopy" class="mr5" />内容检索</el-button>
  45. </el-form-item>
  46. </el-col>
  47. </el-row>
  48. <el-form-item label="工单标题" prop="Keyword">
  49. <el-input v-model="state.queryParams.Keyword" placeholder="工单标题" clearable @keyup.enter="handleQuery" class="keyword-input" />
  50. </el-form-item>
  51. <el-form-item label="工单编码" prop="No">
  52. <el-input v-model="state.queryParams.No" placeholder="工单编码" clearable @keyup.enter="handleQuery" class="keyword-input" />
  53. </el-form-item>
  54. <el-form-item label="生成时间" prop="crTime">
  55. <el-date-picker
  56. v-model="state.queryParams.crTime"
  57. type="datetimerange"
  58. unlink-panels
  59. range-separator="至"
  60. start-placeholder="开始时间"
  61. end-placeholder="结束时间"
  62. :shortcuts="shortcuts"
  63. @change="handleQuery"
  64. value-format="YYYY-MM-DD[T]HH:mm:ss"
  65. :default-time="defaultTimeStartEnd"
  66. />
  67. </el-form-item>
  68. <el-form-item>
  69. <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
  70. <el-button @click="drawer = true" class="default-button"> <SvgIcon name="ele-Search" class="mr5" />更多查询</el-button>
  71. </el-form-item>
  72. </el-form>
  73. </template>
  74. <template #tableHeader="scope">
  75. <el-button type="primary" @click="onCreateRepeatEvent" :loading="state.loading">
  76. <SvgIcon name="ele-Plus" class="mr5" />创建重复性事件
  77. </el-button>
  78. <el-button type="primary" @click="onRevoke" :loading="state.loading" v-auth="'business:order:revoke'" :disabled="!scope.isSelected" >
  79. <SvgIcon name="ele-Setting" class="mr5" />设置撤销<span v-if="proTableRef?.selectedList?.length">({{proTableRef?.selectedList?.length}})</span>
  80. </el-button>
  81. <el-button type="primary" @click="onObserve" v-auth="'business:order:observe'" :disabled="!scope.isSelected" :loading="state.loading"
  82. >添加关注<span v-if="proTableRef?.selectedList?.length">({{proTableRef?.selectedList?.length}})</span>
  83. </el-button>
  84. <el-button type="primary" @click="onEnd" v-auth="'business:order:end'" :disabled="!scope.isSelected" :loading="state.loading"
  85. >设置终结件<span v-if="proTableRef?.selectedList?.length">({{proTableRef?.selectedList?.length}})</span>
  86. </el-button>
  87. <el-button type="primary" @click="onJbExport" :disabled="!scope.isSelected" :loading="state.loading" v-auth="'business:order:jbdExport'"
  88. ><SvgIcon name="iconfont icon-daochu" class="mr5" />交办单导出<span v-if="proTableRef?.selectedList?.length">({{proTableRef?.selectedList?.length}})</span>
  89. </el-button>
  90. </template>
  91. <template #expiredStatusText="{ row }">
  92. <span :class="'overdue-status-' + row.expiredStatus" :title="row.expiredStatusText"></span>
  93. </template>
  94. <template #title="{ row }">
  95. <order-detail :order="row" @updateList="handleQuery">{{ row.title }}</order-detail>
  96. </template>
  97. <template #operation="{ row }">
  98. <!-- 省工单退回条件 是省工单(工单未归档且当前节点处于热线中心办理节点时)工单状态为办理中(归档之前) 9代表有退回申请 -->
  99. <el-button
  100. link
  101. type="danger"
  102. @click="onReturn(row)"
  103. title="省工单退回"
  104. v-auth="'business:order:return:province'"
  105. v-if="
  106. row.isProvince &&
  107. (row.actualHandleOrgCode === '001' || row.actualHandleOrgCode === null || row.actualHandleOrgCode === '' || row.status === 0) &&
  108. row.status < 300 && row.status !== 9 && !row.provinceSendBack
  109. "
  110. >
  111. 退回</el-button
  112. >
  113. <order-detail :order="row" @updateList="handleQuery" />
  114. </template>
  115. </ProTable>
  116. <ProTable
  117. ref="proTableRef"
  118. :columns="columns1"
  119. :data="state.tableData"
  120. @updateTable="queryList"
  121. :loading="state.loading"
  122. :pagination="false"
  123. :toolButton="['refresh', 'setting', 'exportCurrent', 'exportAll']"
  124. :exportMethod="exportOrder"
  125. :exportParams="requestParams"
  126. v-else
  127. >
  128. <template #table-search>
  129. <el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
  130. <el-row>
  131. <el-col>
  132. <el-form-item label="快捷查询" prop="fastSearch">
  133. <el-segmented
  134. :options="[
  135. {
  136. value: 'all',
  137. label: '全部',
  138. },
  139. {
  140. value: 'city',
  141. label: '市工单',
  142. },
  143. {
  144. value: 'province',
  145. label: '省工单',
  146. },
  147. ]"
  148. v-model="fastSearch"
  149. @change="fastSearchChange"
  150. />
  151. <el-checkbox-group v-model="checkList" @change="changeCheckList" class="ml15">
  152. <el-checkbox value="IsSensitiveWord" border>敏感类工单</el-checkbox>
  153. </el-checkbox-group>
  154. </el-form-item>
  155. <el-form-item>
  156. <el-button @click="contentRetrieval"><SvgIcon name="ele-DocumentCopy" class="mr5" />内容检索</el-button>
  157. </el-form-item>
  158. </el-col>
  159. </el-row>
  160. <el-form-item label="工单标题" prop="Keyword">
  161. <el-input v-model="state.queryParams.Keyword" placeholder="工单标题" clearable @keyup.enter="handleQuery" class="keyword-input" />
  162. </el-form-item>
  163. <el-form-item label="工单编码" prop="No">
  164. <el-input v-model="state.queryParams.No" placeholder="工单编码" clearable @keyup.enter="handleQuery" class="keyword-input" />
  165. </el-form-item>
  166. <el-form-item label="生成时间" prop="crTime">
  167. <el-date-picker
  168. v-model="state.queryParams.crTime"
  169. type="datetimerange"
  170. unlink-panels
  171. range-separator="至"
  172. start-placeholder="开始时间"
  173. end-placeholder="结束时间"
  174. :shortcuts="shortcuts"
  175. @change="handleQuery"
  176. value-format="YYYY-MM-DD[T]HH:mm:ss"
  177. :default-time="defaultTimeStartEnd"
  178. />
  179. </el-form-item>
  180. <el-form-item>
  181. <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
  182. <el-button @click="drawer = true" class="default-button"> <SvgIcon name="ele-Search" class="mr5" />更多查询</el-button>
  183. </el-form-item>
  184. </el-form>
  185. </template>
  186. <template #tableHeader="scope">
  187. <el-button type="primary" @click="onCreateRepeatEvent" :loading="state.loading">
  188. <SvgIcon name="ele-Plus" class="mr5" />创建重复性事件
  189. </el-button>
  190. <el-button type="primary" @click="onRevoke" :loading="state.loading" v-auth="'business:order:revoke'" :disabled="!scope.isSelected" >
  191. <SvgIcon name="ele-Setting" class="mr5" />设置撤销<span v-if="proTableRef?.selectedList?.length">({{proTableRef?.selectedList?.length}})</span>
  192. </el-button>
  193. <el-button type="primary" @click="onObserve" v-auth="'business:order:observe'" :disabled="!scope.isSelected" :loading="state.loading"
  194. >添加关注<span v-if="proTableRef?.selectedList?.length">({{proTableRef?.selectedList?.length}})</span>
  195. </el-button>
  196. <el-button type="primary" @click="onEnd" v-auth="'business:order:end'" :disabled="!scope.isSelected" :loading="state.loading"
  197. >设置终结件<span v-if="proTableRef?.selectedList?.length">({{proTableRef?.selectedList?.length}})</span>
  198. </el-button>
  199. <el-button type="primary" @click="onJbExport" :disabled="!scope.isSelected" :loading="state.loading" v-auth="'business:order:jbdExport'"
  200. ><SvgIcon name="iconfont icon-daochu" class="mr5" />交办单导出<span v-if="proTableRef?.selectedList?.length">({{proTableRef?.selectedList?.length}})</span>
  201. </el-button>
  202. </template>
  203. <template #expiredStatusText="{ row }">
  204. <span :class="'overdue-status-' + row.expiredStatus" :title="row.expiredStatusText"></span>
  205. </template>
  206. <template #title="{ row }">
  207. <order-detail :order="row" @updateList="handleQuery">{{ row.title }}</order-detail>
  208. </template>
  209. <template #operation="{ row }">
  210. <!-- 省工单退回条件 是省工单(工单未归档且当前节点处于热线中心办理节点时)工单状态为办理中(归档之前) 9代表有退回申请 -->
  211. <el-button
  212. link
  213. type="danger"
  214. @click="onReturn(row)"
  215. title="省工单退回"
  216. v-auth="'business:order:return:province'"
  217. v-if="
  218. row.isProvince &&
  219. (row.actualHandleOrgCode === '001' || row.actualHandleOrgCode === null || row.actualHandleOrgCode === '' || row.status === 0) &&
  220. row.status < 300 && row.status !== 9 && !row.provinceSendBack
  221. "
  222. >
  223. 退回</el-button
  224. >
  225. <order-detail :order="row" @updateList="handleQuery" />
  226. </template>
  227. </ProTable>
  228. <div class="flex-end mt20" style="align-items: center">
  229. <!-- <el-button class="default-button" @click="onChangeTotal">展示总数</el-button>-->
  230. <span v-loading="totalLoading" class="mr10">共 {{ totalCount }} 条</span>
  231. <el-pagination
  232. layout="prev, pager, next"
  233. :total="state.total"
  234. @current-change="handleCurrentChange"
  235. :page-size="state.queryParams.PageSize"
  236. :current-page="state.queryParams.PageIndex"
  237. />
  238. </div>
  239. </div>
  240. <!-- 编辑重复性事件 -->
  241. <repeat-event-edit ref="repeatEventEditRef" @updateList="handleQuery" />
  242. <!-- 工单省退回 -->
  243. <order-return ref="orderReturnRef" @updateList="handleQuery" />
  244. <!-- 更多查询 -->
  245. <el-drawer v-model="drawer" title="更多查询" size="500px">
  246. <el-form :model="state.queryParams" ref="drawerRuleFormRef" @submit.native.prevent label-width="100px">
  247. <el-form-item label="敏感词" prop="SensitiveWord" v-show="checkList.includes('IsSensitiveWord')">
  248. <el-input v-model="state.queryParams.SensitiveWord" placeholder="敏感词" clearable @keyup.enter="handleQuery" />
  249. </el-form-item>
  250. <el-form-item label="来电人姓名" prop="FromName">
  251. <el-input v-model="state.queryParams.FromName" placeholder="来电人姓名" clearable @keyup.enter="handleQuery" />
  252. </el-form-item>
  253. <el-form-item label="事发地址" prop="AreaCode">
  254. <el-cascader
  255. :options="state.areaOptions"
  256. filterable
  257. :props="{ checkStrictly: true, value: 'id', label: 'areaName', emitPath: false }"
  258. placeholder="请选择事发地址"
  259. clearable
  260. v-model="state.queryParams.AreaCode"
  261. @change="handleQuery"
  262. class="w100"
  263. >
  264. </el-cascader>
  265. </el-form-item>
  266. <el-form-item label="是否紧急" prop="IsUrgent">
  267. <el-select v-model="state.queryParams.IsUrgent" placeholder="请选择是否紧急" clearable @change="handleQuery">
  268. <el-option :value="true" label="紧急" />
  269. <el-option :value="false" label="不紧急" />
  270. </el-select>
  271. </el-form-item>
  272. <el-form-item label="转接来源" prop="TransferPhone">
  273. <el-input v-model="state.queryParams.TransferPhone" placeholder="转接来源" clearable @keyup.enter="handleQuery" />
  274. </el-form-item>
  275. <el-form-item label="工单状态" prop="Status">
  276. <el-select v-model="state.queryParams.Status" placeholder="请选择工单状态" clearable @change="handleQuery">
  277. <el-option v-for="item in state.orderStatusOptions" :value="item.key" :key="item.key" :label="item.value" />
  278. </el-select>
  279. </el-form-item>
  280. <el-form-item label="受理类型" prop="AcceptType">
  281. <el-select v-model="state.queryParams.AcceptType" placeholder="请选择受理类型" clearable @change="handleQuery">
  282. <el-option v-for="item in state.acceptTypeOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
  283. </el-select>
  284. </el-form-item>
  285. <el-form-item label="来源渠道" prop="Channel">
  286. <el-select v-model="state.queryParams.Channel" placeholder="请选择来源渠道" clearable @change="handleQuery">
  287. <el-option v-for="item in state.channelOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
  288. </el-select>
  289. </el-form-item>
  290. <el-form-item label="热点分类" prop="Hotspot">
  291. <el-input v-model="state.queryParams.Hotspot" placeholder="热点分类名称" clearable @keyup.enter="handleQuery" />
  292. </el-form-item>
  293. <el-form-item label="接办部门" prop="ActualHandleOrgName">
  294. <!-- <el-cascader
  295. :options="state.orgsOptions"
  296. filterable
  297. :props="{ checkStrictly: true, value: 'id', label: 'name', emitPath: false }"
  298. placeholder="请选择接办部门"
  299. clearable
  300. v-model="state.queryParams.OrgId"
  301. ref="cascadeRef"
  302. @change="handleQuery"
  303. class="w100"
  304. >
  305. </el-cascader>-->
  306. <el-input v-model="state.queryParams.ActualHandleOrgName" placeholder="请填写接办部门名称" clearable @keyup.enter="handleQuery" />
  307. </el-form-item>
  308. <el-form-item label="一级部门" prop="OrgLevelOneName">
  309. <el-input v-model="state.queryParams.OrgLevelOneName" placeholder="请填写一级部门名称" clearable @keyup.enter="handleQuery" />
  310. </el-form-item>
  311. <el-form-item label="受理人" prop="NameOrNo">
  312. <el-input v-model="state.queryParams.NameOrNo" placeholder="受理人/坐席工号" clearable @keyup.enter="handleQuery" />
  313. </el-form-item>
  314. <el-form-item label="省本地编码" prop="ProvinceNo">
  315. <el-input v-model="state.queryParams.ProvinceNo" placeholder="省本地编码" clearable @keyup.enter="handleQuery" />
  316. </el-form-item>
  317. <el-form-item label="来电号码" prop="FromPhone">
  318. <el-input v-model="state.queryParams.FromPhone" placeholder="来电号码" clearable @keyup.enter="handleQuery" />
  319. </el-form-item>
  320. <el-form-item label="联系电话" prop="PhoneNo">
  321. <el-input v-model="state.queryParams.PhoneNo" placeholder="联系电话" clearable @keyup.enter="handleQuery" />
  322. </el-form-item>
  323. <el-form-item label="推送分类" prop="PushTypeCode">
  324. <el-select v-model="state.queryParams.PushTypeCode" placeholder="请选择推送分类" clearable @change="handleQuery">
  325. <el-option v-for="item in state.pushTypeOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
  326. </el-select>
  327. </el-form-item>
  328. <el-form-item label="工单标签" prop="OrderTagCode" v-if="['ZiGong'].includes(themeConfig.appScope)">
  329. <el-select v-model="state.queryParams.OrderTagCode" placeholder="请选择推送分类" clearable @change="handleQuery">
  330. <el-option v-for="item in state.orderTagOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
  331. </el-select>
  332. </el-form-item>
  333. <el-form-item label="归档类型" prop="FiledType">
  334. <el-select v-model="state.queryParams.FiledType" placeholder="请选择归档类型" @change="handleQuery" clearable>
  335. <el-option label="中心归档" value="10" />
  336. <el-option label="部门归档" value="20" />
  337. </el-select>
  338. </el-form-item>
  339. <el-form-item label="期满时间" prop="exTime">
  340. <el-date-picker
  341. v-model="state.queryParams.exTime"
  342. type="datetimerange"
  343. unlink-panels
  344. range-separator="至"
  345. start-placeholder="开始时间"
  346. end-placeholder="结束时间"
  347. :shortcuts="shortcuts"
  348. @change="handleQuery"
  349. value-format="YYYY-MM-DD[T]HH:mm:ss"
  350. :default-time="defaultTimeStartEnd"
  351. />
  352. </el-form-item>
  353. <el-form-item label="接办人" prop="ActualHandlerName">
  354. <el-input v-model="state.queryParams.ActualHandlerName" placeholder="接办人" clearable @keyup.enter="handleQuery" />
  355. </el-form-item>
  356. <el-form-item label="是否甄别" prop="IsScreen">
  357. <el-select v-model="state.queryParams.IsScreen" placeholder="请选择是否甄别" clearable @change="handleQuery">
  358. <el-option label="是" :value="true" />
  359. <el-option label="否" :value="false" />
  360. </el-select>
  361. </el-form-item>
  362. <el-form-item label="当前节点" prop="CurrentStepCode">
  363. <el-select v-model="state.queryParams.CurrentStepCode" placeholder="请选择当前节点" clearable @change="handleQuery">
  364. <el-option v-for="item in state.currentStepOptions" :value="item.key" :key="item.key" :label="item.value" />
  365. </el-select>
  366. </el-form-item>
  367. <el-form-item label="办结时间" prop="doneTime">
  368. <el-date-picker
  369. v-model="state.queryParams.doneTime"
  370. type="datetimerange"
  371. unlink-panels
  372. range-separator="至"
  373. start-placeholder="开始时间"
  374. end-placeholder="结束时间"
  375. :shortcuts="shortcuts"
  376. @change="handleQuery"
  377. value-format="YYYY-MM-DD[T]HH:mm:ss"
  378. :default-time="defaultTimeStartEnd"
  379. />
  380. </el-form-item>
  381. <el-form-item label="受理情况" prop="IsSgin">
  382. <el-select v-model="state.queryParams.IsSgin" placeholder="请选择受理情况" clearable @change="handleQuery">
  383. <el-option label="已签收" :value="true" />
  384. <el-option label="未签收" :value="false" />
  385. </el-select>
  386. </el-form-item>
  387. <el-form-item label="是否超期" prop="IsOverTime">
  388. <el-select v-model="state.queryParams.IsOverTime" placeholder="请选择是否超期" clearable @change="handleQuery">
  389. <el-option label="是" :value="true" />
  390. <el-option label="否" :value="false" />
  391. </el-select>
  392. </el-form-item>
  393. <el-form-item label="来电主体" prop="IdentityType">
  394. <el-select v-model="state.queryParams.IdentityType" placeholder="请选择来电主体" clearable @change="handleQuery">
  395. <el-option v-for="item in state.identityTypeOptions" :value="item.key" :key="item.key" :label="item.value" />
  396. </el-select>
  397. </el-form-item>
  398. </el-form>
  399. <template #footer>
  400. <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
  401. <el-button @click="resetQuery(drawerRuleFormRef)" class="default-button"> <SvgIcon name="ele-Refresh" class="mr5" />重置 </el-button>
  402. </template>
  403. </el-drawer>
  404. <el-dialog
  405. v-model="state.dialogVisible"
  406. draggable
  407. destroy-on-close
  408. :close-on-click-modal="false"
  409. modal-class="modal_class"
  410. class="dialog_class"
  411. append-to-body
  412. :modal="false"
  413. title="内容检索"
  414. width="500px"
  415. >
  416. <el-form :model="state.ruleForm" ref="ruleFormContentRef" label-width="90px" class="show-info-form" @submit.native.prevent>
  417. <el-form-item label="信件内容">
  418. <el-input v-model="state.ruleForm.content" placeholder="请填写信件内容" :autosize="{ minRows: 4, maxRows: 10 }" type="textarea"></el-input>
  419. </el-form-item>
  420. <el-form-item label="检索提示">检索条件为词组检索,如“热线中心”</el-form-item>
  421. </el-form>
  422. <template #footer>
  423. <span class="dialog-footer">
  424. <el-button @click="state.dialogVisible = false" class="default-button">取 消</el-button>
  425. <el-button type="primary" @click="onSearch(ruleFormContentRef)">查 询</el-button>
  426. </span>
  427. </template>
  428. </el-dialog>
  429. <!-- 工单撤销 -->
  430. <order-revoke ref="orderRevokeRef" @updateList="handleQuery" />
  431. </div>
  432. </template>
  433. <script setup lang="tsx" name="order">
  434. import { defineAsyncComponent, onMounted, reactive, ref, onActivated, onBeforeUnmount } from 'vue';
  435. import type { FormInstance } from 'element-plus';
  436. import { ElMessage, ElMessageBox } from 'element-plus';
  437. import { defaultTimeStartEnd, shortcuts } from '@/utils/constants';
  438. import { formatDate } from '@/utils/formatTime';
  439. import { exportJbOrder, exportOrder, listBaseData, orderList, orderListCount, orderListFixed } from '@/api/business/order';
  440. import { addObserve } from '@/api/query/observe';
  441. import { addEnd } from '@/api/query/end';
  442. import { treeArea } from '@/api/auxiliary/area';
  443. import { downloadZip, getNeedArr } from '@/utils/tools';
  444. import Other from '@/utils/other';
  445. import mittBus from '@/utils/mitt';
  446. import { useThemeConfig } from '@/stores/themeConfig';
  447. import { storeToRefs } from 'pinia';
  448. // 引入组件
  449. const OrderDetail = defineAsyncComponent(() => import('@/components/OrderDetail/index.vue')); // 工单详情
  450. const RepeatEventEdit = defineAsyncComponent(() => import('@/views/business/repeatEvent/components/Repeat-event-edit.vue')); // 编辑重复性事件
  451. const OrderReturn = defineAsyncComponent(() => import('@/views/business/return/components/Apply.vue')); // 工单退回
  452. const OrderRevoke = defineAsyncComponent(() => import('@/views/business/order/components/Order-revoke.vue')); // 工单撤销
  453. // 定义变量内容
  454. const state = reactive<any>({
  455. queryParams: {
  456. PageIndex: 1, // 当前页
  457. PageSize: 50, // 每页条数
  458. // 查询条件
  459. No: null, // 工单编码
  460. ProvinceNo: null, // 省本地编码
  461. ActualHandlerName: null, // 接办人
  462. IsScreen: null, // 是否甄别
  463. CurrentStepCode: null, // 办理节点
  464. IsOverTime: null, // 是否超期
  465. FromName: null, // 来电人姓名
  466. AreaCode: null, // 事发地址
  467. FromPhone: null, // 来电号码
  468. Keyword: null, // 关键字
  469. Content: null, // 工单内容
  470. AcceptType: null, // 受理类型
  471. Channels: null, // 渠道
  472. Hotspot: null, // 热点分类名称
  473. OrgId: null, // 接办部门
  474. ActualHandleOrgName: null, // 接办部门
  475. OrgLevelOneName: null, // 一级部门
  476. NameOrNo: null, // 受理坐席
  477. crTime: [], // 生成时间
  478. CreationTimeStart: null, // 创建时间 开始
  479. CreationTimeEnd: null, // 创建时间 结束
  480. Status: null, // 工单状态
  481. TransferPhone: null, // 转接来源
  482. exTime: [], // 过期时间
  483. ExpiredTimeStart: null, //办理期限 开始
  484. ExpiredTimeEnd: null, //办理期限 结束
  485. PhoneNo: null, // 手机号
  486. doneTime: [], // 办结时间
  487. ActualHandleTimeStart: null,
  488. ActualHandleTimeEnd: null,
  489. PushTypeCode: null, //推送类型
  490. IsProvinceOrder: null, // 省市工单
  491. IsSensitiveWord: null, // 是否敏感词工单
  492. SensitiveWord: null, // 敏感词
  493. IsUrgent: null, // 是否加急
  494. ContentRetrieval: null, // 内容检索
  495. IsSgin:null, // 受理情况
  496. OrderTagCode:null, // 工单标签
  497. },
  498. tableData: [], //表单
  499. loading: false, // 加载
  500. total: 0, // 总数
  501. acceptTypeOptions: [], //受理类型
  502. channelOptions: [], // 来源频道
  503. orderStatusOptions: [], // 工单状态
  504. currentStepOptions: [], // 办理节点
  505. identityTypeOptions: [], // 来电主体
  506. orgsOptions: [], // 部门
  507. pushTypeOptions: [], //推送分类
  508. orgData: [], // 机构数据
  509. areaOptions: [], // 省市区数据
  510. dialogVisible: false,
  511. ruleForm: {
  512. content: null,
  513. },
  514. });
  515. const fastSearch = ref('all'); // tab位置
  516. const fastSearchChange = (val: string) => {
  517. fastSearch.value = val;
  518. switch (val) {
  519. case 'all':
  520. state.queryParams.IsProvinceOrder = null;
  521. break;
  522. case 'city':
  523. state.queryParams.IsProvinceOrder = false;
  524. break;
  525. case 'province':
  526. state.queryParams.IsProvinceOrder = true;
  527. break;
  528. }
  529. handleQuery();
  530. };
  531. const checkList = ref<EmptyObjectType>([]);
  532. // 多选
  533. const changeCheckList = () => {
  534. if (checkList.value.includes('IsSensitiveWord')) state.queryParams.IsSensitiveWord = true;
  535. else state.queryParams.IsSensitiveWord = null;
  536. handleQuery();
  537. };
  538. const storesThemeConfig = useThemeConfig();
  539. const { themeConfig } = storeToRefs(storesThemeConfig);
  540. const proTableRef = ref<RefType>(); // 表格ref
  541. // 表格配置项
  542. const columns = ref<any[]>([
  543. { type: 'selection', minWidth: 40, align: 'center' },
  544. { prop: 'expiredStatusText', label: '超期状态', align: 'center', minWidth: 80 },
  545. { prop: 'no', label: '工单编码', minWidth: 140 },
  546. { prop: 'isProvinceText', label: '省/市工单', minWidth: 90 },
  547. { prop: 'reTransactNum', label: '重办次数' },
  548. {
  549. prop: 'isUrgentText',
  550. label: '是否紧急',
  551. render: (scope) => {
  552. return <span class="color-danger font-bold">{scope.row.isUrgentText}</span>;
  553. },
  554. },
  555. { prop: 'currentStepName', label: '当前节点', minWidth: 120 },
  556. { prop: 'currentStepAcceptText', label: '受理情况' },
  557. { prop: 'statusText', label: '工单状态', minWidth: 100 },
  558. { prop: 'title', label: '工单标题', minWidth: 200 },
  559. {
  560. prop: 'startTime',
  561. label: '受理时间',
  562. minWidth: 160,
  563. render: (scope) => {
  564. return <span>{formatDate(scope.row.startTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
  565. },
  566. },
  567. {
  568. prop: 'expiredTime',
  569. label: '工单期满时间',
  570. minWidth: 160,
  571. render: (scope) => {
  572. return <span>{formatDate(scope.row.expiredTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
  573. },
  574. },
  575. {
  576. prop: 'filedTime',
  577. label: '办结时间',
  578. minWidth: 160,
  579. render: (scope) => {
  580. return <span>{formatDate(scope.row.filedTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
  581. },
  582. },
  583. { prop: 'orgLevelOneName', label: '一级部门', minWidth: 140 },
  584. { prop: 'actualHandleOrgName', label: '接办部门', minWidth: 140 },
  585. { prop: 'acceptType', label: '受理类型', minWidth: 100 },
  586. { prop: 'counterSignTypeText', label: '是否会签', minWidth: 90 },
  587. { prop: 'sourceChannel', label: '来源渠道', minWidth: 100 },
  588. { prop: 'hotspotName', label: '热点分类', minWidth: 150 },
  589. { prop: 'acceptorName', label: '受理人', minWidth: 120 },
  590. {
  591. prop: 'sensitiveText',
  592. label: '敏感词',
  593. minWidth: 150,
  594. },
  595. {
  596. prop: 'content',
  597. label: '受理内容',
  598. isShow: false,
  599. },
  600. {
  601. prop: 'actualOpinion',
  602. label: '办理结果',
  603. isShow: false,
  604. },
  605. { prop: 'operation', label: '操作', fixed: 'right', width: 140, align: 'center' },
  606. ]);
  607. const columns1 = ref<any[]>([
  608. { type: 'selection', minWidth: 40, align: 'center' },
  609. { prop: 'expiredStatusText', label: '超期状态', align: 'center', minWidth: 80 },
  610. { prop: 'no', label: '工单编码', minWidth: 140 },
  611. { prop: 'isProvinceText', label: '省/市工单', minWidth: 90 },
  612. { prop: 'reTransactNum', label: '重办次数' },
  613. {
  614. prop: 'isUrgentText',
  615. label: '是否紧急',
  616. render: (scope) => {
  617. return <span class="color-danger font-bold">{scope.row.isUrgentText}</span>;
  618. },
  619. },
  620. { prop: 'currentStepName', label: '当前节点', minWidth: 120 },
  621. { prop: 'currentStepAcceptText', label: '受理情况' },
  622. { prop: 'statusText', label: '工单状态', minWidth: 100 },
  623. { prop: 'title', label: '工单标题', minWidth: 200 },
  624. {
  625. prop: 'startTime',
  626. label: '受理时间',
  627. minWidth: 160,
  628. render: (scope) => {
  629. return <span>{formatDate(scope.row.startTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
  630. },
  631. },
  632. {
  633. prop: 'expiredTime',
  634. label: '工单期满时间',
  635. minWidth: 160,
  636. render: (scope) => {
  637. return <span>{formatDate(scope.row.expiredTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
  638. },
  639. },
  640. {
  641. prop: 'filedTime',
  642. label: '办结时间',
  643. minWidth: 160,
  644. render: (scope) => {
  645. return <span>{formatDate(scope.row.filedTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
  646. },
  647. },
  648. { prop: 'orgLevelOneName', label: '一级部门', minWidth: 140 },
  649. { prop: 'actualHandleOrgName', label: '接办部门', minWidth: 140 },
  650. { prop: 'acceptType', label: '受理类型', minWidth: 100 },
  651. { prop: 'counterSignTypeText', label: '是否会签', minWidth: 90 },
  652. { prop: 'sourceChannel', label: '来源渠道', minWidth: 100 },
  653. { prop: 'orderTag', label: '工单标签', minWidth: 100 },
  654. { prop: 'allDurationHour', label: '办理时长(小时)', minWidth: 120 },
  655. { prop: 'hotspotName', label: '热点分类', minWidth: 150 },
  656. { prop: 'acceptorName', label: '受理人', minWidth: 120 },
  657. {
  658. prop: 'sensitiveText',
  659. label: '敏感词',
  660. minWidth: 150,
  661. },
  662. {
  663. prop: 'content',
  664. label: '受理内容',
  665. isShow: false,
  666. },
  667. {
  668. prop: 'actualOpinion',
  669. label: '办理结果',
  670. isShow: false,
  671. },
  672. { prop: 'operation', label: '操作', fixed: 'right', width: 140, align: 'center' },
  673. ]);
  674. // 获取查询条件基础信息
  675. const getBaseData = async () => {
  676. try {
  677. const res: any = await listBaseData();
  678. const mappings: any = {
  679. acceptTypeOptions: 'acceptTypeOptions',
  680. channelOptions: 'channelOptions',
  681. orgsOptions: 'orgsOptions',
  682. pushTypeOptions: 'pushTypeOptions',
  683. orderStatusOptions: 'orderStatusOptions',
  684. identityTypeOptions: 'identityTypeOptions',
  685. currentStepOptions: 'currentStepOptions',
  686. orderTagOptions:'orderTags',
  687. };
  688. for (const key in mappings) {
  689. state[key] = res.result?.[mappings[key]] ?? [];
  690. }
  691. const area = await treeArea();
  692. state.areaOptions = area?.result ?? []; //省市区数据
  693. } catch (error) {
  694. console.log(error);
  695. }
  696. };
  697. // 手动查询,将页码设置为1
  698. const handleQuery = () => {
  699. state.queryParams.PageIndex = 1;
  700. queryIndex.value = 0;
  701. queryList(true);
  702. };
  703. // 改变页码
  704. const queryIndex = ref(0); // 数据批次
  705. const totalTable = ref([]); // 数据总数
  706. const handleCurrentChange = (val: number) => {
  707. state.queryParams.PageIndex = val;
  708. // 判断当前页是否是数据的最后一页
  709. if (val === Math.ceil(state.total / state.queryParams.PageSize)) {
  710. queryList();
  711. } else {
  712. state.tableData = getNeedArr(totalTable.value, state.queryParams.PageSize)[state.queryParams.PageIndex - 1]; //当前页的表格数据
  713. }
  714. };
  715. const requestParams = ref<EmptyObjectType>({});
  716. const totalCount = ref(0);
  717. const totalLoading = ref(false);
  718. const queryList = (isQuery: boolean = false) => {
  719. requestParams.value = Other.deepClone(state.queryParams);
  720. requestParams.value.CreationTimeStart = state.queryParams.crTime === null ? null : state.queryParams.crTime[0]; // 生成时间
  721. requestParams.value.CreationTimeEnd = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
  722. Reflect.deleteProperty(requestParams.value, 'crTime'); // 删除无用的参数
  723. requestParams.value.ExpiredTimeStart = state.queryParams.exTime === null ? null : state.queryParams.exTime[0]; // 期满时间
  724. requestParams.value.ExpiredTimeEnd = state.queryParams.exTime === null ? null : state.queryParams.exTime[1];
  725. Reflect.deleteProperty(requestParams.value, 'exTime'); // 删除无用的参数
  726. requestParams.value.ActualHandleTimeStart = state.queryParams.doneTime === null ? null : state.queryParams.doneTime[0]; // 办结时间
  727. requestParams.value.ActualHandleTimeEnd = state.queryParams.doneTime === null ? null : state.queryParams.doneTime[1];
  728. Reflect.deleteProperty(requestParams.value, 'doneTime'); // 删除无用的参数
  729. requestParams.value.QueryIndex = queryIndex.value; // 数据批次
  730. requestParams.value.ContentRetrieval = state.ruleForm.content;
  731. state.loading = true;
  732. totalLoading.value = true;
  733. orderListFixed(requestParams.value)
  734. .then((response: any) => {
  735. if (isQuery) {
  736. // 如果是查询
  737. totalTable.value = []; // 先清空
  738. totalTable.value = response?.result;
  739. state.total = totalTable.value.length;
  740. state.tableData = getNeedArr(totalTable.value, state.queryParams.PageSize)[state.queryParams.PageIndex - 1]; //当前页的表格数据
  741. queryIndex.value = 1; // 请求完成之后,页码加一避免重复
  742. } else {
  743. if (response?.result.length) queryIndex.value++;
  744. totalTable.value = totalTable.value.concat(response?.result);
  745. state.total = totalTable.value.length;
  746. state.tableData = getNeedArr(totalTable.value, state.queryParams.PageSize)[state.queryParams.PageIndex - 1]; //当前页的表格数据
  747. }
  748. state.loading = false;
  749. })
  750. .then(() => {
  751. // 查询总数
  752. orderListCount(requestParams.value)
  753. .then((count) => {
  754. totalCount.value = count.result;
  755. totalLoading.value = false;
  756. })
  757. .catch(() => {
  758. totalLoading.value = false;
  759. });
  760. })
  761. .catch(() => {
  762. state.loading = false;
  763. totalLoading.value = false;
  764. });
  765. };
  766. /** 重置按钮操作 */
  767. const drawerRuleFormRef = ref();
  768. const ruleFormRef = ref<RefType>(); // 表单ref
  769. const drawer = ref(false);
  770. const resetQuery = (formEl: FormInstance | undefined) => {
  771. if (!formEl) return;
  772. formEl.resetFields();
  773. state.queryParams.IsSensitiveWord = null;
  774. state.queryParams.IsProvinceOrder = null;
  775. fastSearch.value = 'all';
  776. checkList.value = [];
  777. queryIndex.value = 0;
  778. ruleFormRef.value?.resetFields();
  779. state.ruleForm.content = null;
  780. queryList(true);
  781. };
  782. // 设置终结件
  783. const onObserve = () => {
  784. const ids = proTableRef.value.selectedList.map((item: any) => {
  785. return {
  786. orderId: item.id,
  787. };
  788. });
  789. ElMessageBox.confirm(`选择的${proTableRef.value.selectedList.length}个工单添加关注吗?`, '提示', {
  790. confirmButtonText: '确定',
  791. cancelButtonText: '取消',
  792. type: 'warning',
  793. draggable: true,
  794. autofocus: false,
  795. })
  796. .then(() => {
  797. addObserve({ orderIds: ids }).then(() => {
  798. ElMessage.success('已添加关注');
  799. queryList(true);
  800. });
  801. })
  802. .catch(() => {});
  803. };
  804. // 设置终结件
  805. const onEnd = () => {
  806. const ids = proTableRef.value.selectedList.map((item: any) => {
  807. return {
  808. orderId: item.id,
  809. };
  810. });
  811. ElMessageBox.confirm(`选择的${proTableRef.value.selectedList.length}个工单设置终结件吗?`, '提示', {
  812. confirmButtonText: '确定',
  813. cancelButtonText: '取消',
  814. type: 'warning',
  815. draggable: true,
  816. autofocus: false,
  817. })
  818. .then(() => {
  819. addEnd({ orderIds: ids }).then(() => {
  820. ElMessage.success('操作成功');
  821. queryList(true);
  822. });
  823. })
  824. .catch(() => {});
  825. };
  826. // 创建重复性事件
  827. const repeatEventEditRef = ref<RefType>();
  828. const onCreateRepeatEvent = () => {
  829. repeatEventEditRef.value.openDialog();
  830. };
  831. // 设置撤销
  832. const orderRevokeRef = ref<RefType>();
  833. const onRevoke = ()=>{
  834. const ids = proTableRef.value.selectedList.map((item: any) => item.id);
  835. orderRevokeRef.value.openDialog(ids);
  836. }
  837. // 工单省退回
  838. const orderReturnRef = ref<RefType>(); // 工单退回ref
  839. const onReturn = (row: any) => {
  840. orderReturnRef.value.openDialog(row);
  841. };
  842. // 交办单导出
  843. const onJbExport = () => {
  844. const ids = proTableRef.value.selectedList.map((item: any) => item.id);
  845. ElMessageBox.confirm(`您确定导出选中的${proTableRef.value.selectedList.length}个工单的交办单,是否继续?`, '提示', {
  846. confirmButtonText: '确认',
  847. cancelButtonText: '取消',
  848. type: 'warning',
  849. draggable: true,
  850. cancelButtonClass: 'default-button',
  851. autofocus: false,
  852. })
  853. .then(() => {
  854. state.loading = true;
  855. exportJbOrder(ids)
  856. .then((res: any) => {
  857. downloadZip(res);
  858. state.loading = false;
  859. ElMessage.success('导出成功');
  860. })
  861. .catch(() => {
  862. state.loading = false;
  863. });
  864. })
  865. .catch(() => {});
  866. };
  867. //
  868. // 打开内容检索
  869. const contentRetrieval = () => {
  870. state.dialogVisible = !state.dialogVisible;
  871. };
  872. const ruleFormContentRef = ref<RefType>();
  873. // 内容检索
  874. const onSearch = (formEl: FormInstance | undefined) => {
  875. if (!formEl) return;
  876. formEl.validate((valid: boolean) => {
  877. if (!valid) return;
  878. queryIndex.value = 0;
  879. queryList(true);
  880. state.dialogVisible = false;
  881. });
  882. };
  883. onMounted(() => {
  884. getBaseData();
  885. queryList();
  886. });
  887. onActivated(() => {
  888. mittBus.on('clearCachePage', () => {
  889. //清除缓存
  890. queryList(true);
  891. });
  892. });
  893. onBeforeUnmount(() => {
  894. mittBus.off('clearCachePage');
  895. });
  896. </script>
  897. <style scoped lang="scss">
  898. .business-order-container {
  899. :deep(.pro-table-main) {
  900. height: calc(100% - 42px);
  901. }
  902. }
  903. </style>