zgAccept.vue 50 KB

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  1. <template>
  2. <div class="order-add-container layout-padding">
  3. <el-row :gutter="10" class="h100">
  4. <!-- 左侧工单信息 -->
  5. <el-col :span="14" class="left-content h100">
  6. <el-scrollbar class="h100">
  7. <el-card shadow="never">
  8. <el-form :model="state.ruleForm" ref="ruleFormRef" label-width="110px" label-position="right" scroll-to-error>
  9. <p class="border-title mb10">来电信息</p>
  10. <el-row :gutter="20">
  11. <!-- 来源渠道 -->
  12. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  13. <!-- 手动创建或者来电弹单或者转写工单 -->
  14. <template v-if="['tel', 'manual', 'transfer'].includes(state.createBy)">
  15. <el-form-item label="来源渠道" prop="channel" :rules="[{ required: true, message: '请选择来源渠道', trigger: 'change' }]">
  16. <el-select
  17. v-model="state.ruleForm.channel"
  18. placeholder="请选择来源渠道"
  19. class="w100"
  20. clearable
  21. value-key="dicDataValue"
  22. @change="changeChannel"
  23. >
  24. <el-option v-for="item in state.channelOptions" :value="item" :key="item.dicDataValue" :label="item.dicDataName" />
  25. </el-select>
  26. </el-form-item>
  27. </template>
  28. <!-- 互联网来信 -->
  29. <template v-if="state.createBy === 'letter'">
  30. <el-form-item label="来源渠道" prop="channel">
  31. <span>{{ state.ruleForm.channel }}</span>
  32. </el-form-item>
  33. </template>
  34. </el-col>
  35. <!-- 转接来源 -->
  36. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  37. <!-- 手动创建 -->
  38. <template v-if="state.createBy === 'manual'">
  39. <el-form-item label="转接来源" prop="transferPhone"> 暂无 </el-form-item>
  40. </template>
  41. <!-- 来电弹单或者转写工单 -->
  42. <template v-if="['tel', 'transfer'].includes(state.createBy)">
  43. <el-form-item label="转接来源" prop="transferPhone">
  44. <span>{{ state.ruleForm.transferPhone }}</span>
  45. </el-form-item>
  46. </template>
  47. <!-- 互联网来信 -->
  48. <template v-if="state.createBy === 'letter'">
  49. <el-form-item label="转接来源" prop="transferPhone">
  50. <span>{{ state.ruleForm.transferPhone }}</span>
  51. </el-form-item>
  52. </template>
  53. </el-col>
  54. <!-- 来电号码 -->
  55. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12" v-if="state.ruleForm.sourceChannelCode === 'RGDH'">
  56. <!-- 手动创建 -->
  57. <template v-if="state.createBy === 'manual'">
  58. <el-form-item label="来电号码" prop="fromPhone" :rules="[{ required: true, message: '请填写来电号码', trigger: 'blur' }]">
  59. <el-input v-model="state.ruleForm.fromPhone" placeholder="请填写来电号码" clearable> </el-input>
  60. </el-form-item>
  61. </template>
  62. <!-- 来电弹单 -->
  63. <template v-if="['tel', 'transfer'].includes(state.createBy)">
  64. <el-form-item label="来电号码" prop="fromPhone">
  65. <el-input v-model="state.ruleForm.fromPhone" placeholder="请填写来电号码" disabled> </el-input>
  66. </el-form-item>
  67. </template>
  68. <!-- 互联网来信 -->
  69. <template v-if="state.createBy === 'letter'">
  70. <el-form-item label="来电号码">
  71. <span>{{ state.ruleForm.fromPhone }}</span>
  72. </el-form-item>
  73. </template>
  74. </el-col>
  75. <!-- 服务坐席 -->
  76. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  77. <el-form-item label="服务坐席">
  78. <span>{{ state.ruleForm.acceptorName }}</span>
  79. </el-form-item>
  80. </el-col>
  81. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  82. <el-form-item label="来电人姓名" prop="fromName" :rules="[{ required: true, message: '请填写来电人姓名', trigger: 'blur' }]">
  83. <el-row class="w100">
  84. <el-col :xs="24" :sm="24" :md="24" :lg="18" :xl="18">
  85. <el-input v-model="state.ruleForm.fromName" placeholder="请填写来电人姓名" clearable @input="inputName"> </el-input>
  86. </el-col>
  87. <el-col :xs="24" :sm="24" :md="24" :lg="6" :xl="6" style="text-align: center">
  88. <el-checkbox v-model="state.ruleForm.isSecret" label="保密" />
  89. </el-col>
  90. </el-row>
  91. </el-form-item>
  92. </el-col>
  93. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  94. <el-form-item label="来电人性别" prop="fromGender" :rules="[{ required: true, message: '请选择来电人性别', trigger: 'change' }]">
  95. <el-radio-group v-model="state.ruleForm.fromGender">
  96. <el-radio :value="item.key" v-for="item in state.genderOptions" :key="item.key">{{ item.value }}</el-radio>
  97. </el-radio-group>
  98. </el-form-item>
  99. </el-col>
  100. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  101. <el-form-item label="来电主体" prop="identityType" :rules="[{ required: true, message: '请选择来电主体', trigger: 'change' }]">
  102. <el-radio-group v-model="state.ruleForm.identityType" @change="selectIdentity">
  103. <el-radio :value="item.key" v-for="item in state.identityTypeOptions" :key="item.key">{{ item.value }}</el-radio>
  104. </el-radio-group>
  105. </el-form-item>
  106. </el-col>
  107. <!-- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  108. <el-form-item label="证件类型" prop="licenceTypeObj" :rules="[{ required: false, message: '请选择证件类型', trigger: 'change' }]">
  109. <el-select
  110. v-model="state.ruleForm.licenceTypeObj"
  111. placeholder="请选择证件类型"
  112. class="w100"
  113. clearable
  114. value-key="dicDataValue"
  115. @change="changeLicenceType"
  116. >
  117. <el-option v-for="item in state.licenceTypeOptions" :key="item.dicDataValue" :label="item.dicDataName" :value="item" />
  118. </el-select>
  119. </el-form-item>
  120. </el-col>
  121. &lt;!&ndash; 若“证件类型”有值,则证件号码必填 &ndash;&gt;
  122. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  123. <el-form-item
  124. label="证件号码"
  125. prop="licenceNo"
  126. :rules="[
  127. { required: state.ruleForm.licenceTypeCode, message: '请填写证件号码', trigger: 'blur' },
  128. {
  129. pattern: licenceNoPattern,
  130. message: '证件号码格式错误',
  131. trigger: 'blur',
  132. },
  133. ]"
  134. >
  135. <el-input v-model="state.ruleForm.licenceNo" placeholder="请填写证件号码" clearable> </el-input>
  136. </el-form-item>
  137. </el-col>-->
  138. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  139. <el-form-item
  140. label="联系电话"
  141. prop="contact"
  142. :rules="[
  143. { required: true, message: '请填写联系电话', trigger: 'blur' },
  144. { required: true, pattern: '[^ \x20]+', trigger: 'blur', message: '联系电话不能为空' },
  145. ]"
  146. >
  147. <el-input v-model="state.ruleForm.contact" placeholder="请填写联系电话" @blur="searchHistory" clearable> </el-input>
  148. </el-form-item>
  149. </el-col>
  150. <!-- <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  151. <el-form-item label="工作单位" prop="company" :rules="[{ required: false, message: '请填写工作单位', trigger: 'blur' }]">
  152. <el-input v-model="state.ruleForm.company" placeholder="请填写工作单位" clearable> </el-input>
  153. </el-form-item>
  154. </el-col>-->
  155. </el-row>
  156. <p class="border-title mb10">诉求信息</p>
  157. <el-row>
  158. <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24" v-if="state.ruleForm.no">
  159. <el-form-item label="工单编码">
  160. {{ state.ruleForm.no }} <span v-if="state.ruleForm?.password">【{{ state.ruleForm.password }}】</span>
  161. </el-form-item>
  162. </el-col>
  163. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  164. <el-form-item label="拓展信息">
  165. <el-button @click="showExpandForm" :loading="extraLoading">
  166. <SvgIcon name="ele-CirclePlus" class="mr3" size="16px" /> 拓展信息
  167. </el-button>
  168. </el-form-item>
  169. </el-col>
  170. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  171. <el-form-item label="受理类型" prop="acceptTypeObj" :rules="[{ required: true, message: '请选择受理类型', trigger: 'change' }]">
  172. <el-select
  173. v-model="state.ruleForm.acceptTypeObj"
  174. placeholder="请选择受理类型"
  175. class="w100"
  176. value-key="dicDataValue"
  177. clearable
  178. @change="changeAcceptType"
  179. >
  180. <el-option
  181. v-for="item in state.acceptTypeOptions"
  182. :key="item.dicDataValue"
  183. :disabled="item.disabled"
  184. :label="item.dicDataName"
  185. :value="item"
  186. />
  187. </el-select>
  188. </el-form-item>
  189. </el-col>
  190. <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
  191. <el-form-item label="重点标签" prop="focusOnEventsArr" :rules="[{ required: false, message: '请选择重点标签', trigger: 'change' }]">
  192. <el-checkbox-group v-model="state.ruleForm.focusOnEventsArr" @change="changeFocusEvent">
  193. <el-checkbox
  194. :label="item.dicDataName"
  195. :value="item.dicDataValue"
  196. v-for="item in state.focusOnEvents"
  197. :key="item.dicDataValue"
  198. />
  199. </el-checkbox-group>
  200. </el-form-item>
  201. </el-col>
  202. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  203. <el-form-item label="推送分类" prop="orderPushTypes" :rules="[{ required: false, message: '请选择推送分类', trigger: 'change' }]">
  204. <el-select
  205. v-model="state.ruleForm.orderPushTypes"
  206. placeholder="请选择推送分类"
  207. class="w100"
  208. clearable
  209. value-key="pushTypeCode"
  210. multiple
  211. collapse-tags
  212. collapse-tags-tooltip
  213. :max-collapse-tags="2"
  214. >
  215. <el-option v-for="item in state.pushTypeOptions" :key="item.pushTypeCode" :label="item.pushType" :value="item" />
  216. </el-select>
  217. </el-form-item>
  218. </el-col>
  219. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  220. <el-form-item label="工单标签" prop="orderTagObj" :rules="[{ required: false, message: '请选择工单标签', trigger: 'change' }]">
  221. <el-select
  222. v-model="state.ruleForm.orderTagObj"
  223. placeholder="请选择工单标签"
  224. class="w100"
  225. clearable
  226. value-key="dicDataValue"
  227. @change="changeOrderTag"
  228. >
  229. <el-option v-for="item in state.orderTags" :key="item.dicDataValue" :label="item.dicDataName" :value="item" />
  230. </el-select>
  231. </el-form-item>
  232. </el-col>
  233. <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
  234. <el-form-item label="热点分类" prop="hotspotId" :rules="[{ required: true, message: '请选择热点分类', trigger: 'change' }]">
  235. <hot-spot-select
  236. v-model="state.ruleForm.hotspotId"
  237. v-model:externalArr="state.hotspotExternal"
  238. @change="chooseHotSpot"
  239. placeholder="请选择热点分类"
  240. clearable
  241. @getCurrentData="getCurrentData"
  242. />
  243. </el-form-item>
  244. </el-col>
  245. <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
  246. <el-row :gutter="0">
  247. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  248. <el-form-item
  249. label="事发地址"
  250. prop="areaCode"
  251. :rules="[{ required: true, message: '请选择事发地址', trigger: 'change' }]"
  252. v-loading="addressLoading"
  253. >
  254. <el-cascader
  255. :options="state.areaOptions"
  256. filterable
  257. :props="{ value: 'id', label: 'areaName', emitPath: false, checkStrictly: true }"
  258. placeholder="请选择事发地址"
  259. class="w100"
  260. v-model="state.ruleForm.areaCode"
  261. ref="areaRef"
  262. @change="changeArea"
  263. >
  264. </el-cascader>
  265. </el-form-item>
  266. </el-col>
  267. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  268. <el-form-item
  269. label=""
  270. prop="street"
  271. :rules="[{ required: false, message: '请填写详细地址', trigger: 'blur' }]"
  272. label-width="10px"
  273. class="w100 flex"
  274. >
  275. <el-col :xs="24" :sm="24" :md="24" :lg="16" :xl="16">
  276. <el-input v-model="state.ruleForm.street" placeholder="请填写详细地址" clearable> </el-input>
  277. </el-col>
  278. <el-col :xs="24" :sm="24" :md="24" :lg="7" :xl="7" :offset="1">
  279. <el-button type="primary" link @click="selectLocation"><SvgIcon name="ele-Location" size="16px" /> 地图定位</el-button>
  280. </el-col>
  281. </el-form-item>
  282. </el-col>
  283. <div v-if="showRepeatEvent" class="color-danger mb10" style="margin-left: 110px">
  284. 【{{ state.ruleForm.address }}】下存在多起【{{ state.ruleForm.hotspotSpliceName }}】事件,点击前往查看或右侧添加重复性事件
  285. <el-button type="primary" link style="padding: 0 0 3px" @click="onRepeatEvent"> 查看详情</el-button>
  286. </div>
  287. </el-row>
  288. </el-col>
  289. <!-- 系统配置 可以配置是否开启重复工单 -->
  290. <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24" v-if="AppConfigInfo.isOpenRepeatedWorkOrders">
  291. <el-row>
  292. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  293. <el-form-item label="是否重复" prop="isRepeat" :rules="[{ required: true, message: '请选择是否重复', trigger: 'change' }]">
  294. <el-select v-model="state.ruleForm.isRepeat" placeholder="请选择是否重复" class="w100" @change="isRepeatChange">
  295. <el-option v-for="item in state.repeatOptions" :key="item.key" :label="item.value" :value="item.key" />
  296. </el-select>
  297. </el-form-item>
  298. </el-col>
  299. <!-- 必填,若“是否重复”为“是”,则展示重复件选择框 -->
  300. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12" v-if="state.ruleForm.isRepeat === 'true'">
  301. <el-form-item
  302. label=""
  303. prop="duplicateTitle"
  304. label-width="10px"
  305. :rules="[{ required: true, message: '请选择重复件', trigger: 'change' }]"
  306. >
  307. <el-input v-model="state.ruleForm.duplicateTitle" placeholder="请选择重复件" readonly>
  308. <template #suffix>
  309. <el-button link type="danger" v-if="state.ruleForm.duplicateTitle" @click="clearRepeat" title="清除历史工单">
  310. <SvgIcon name="ele-Delete" size="16px" />
  311. </el-button>
  312. <el-button link type="primary" class="ml1" @click="selectRepeat" title="选择历史工单">
  313. <SvgIcon name="iconfont icon-tianjiatuozhanxinxi" size="18px" />
  314. </el-button>
  315. </template>
  316. </el-input>
  317. </el-form-item>
  318. </el-col>
  319. </el-row>
  320. </el-col>
  321. <!-- 宜宾特殊需求,可配置开关 是否开启是否市州互转 -->
  322. <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24" v-if="AppConfigInfo.isTranspondCity">
  323. <el-row>
  324. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12">
  325. <el-form-item
  326. label="是否市州互转"
  327. prop="transpond"
  328. :rules="[{ required: true, message: '请选择是否市州互转', trigger: 'change' }]"
  329. >
  330. <el-select v-model="state.ruleForm.transpond" placeholder="请选择是否市州互转" class="w100" @change="changeTransPond">
  331. <el-option :key="true" label="是" :value="true" />
  332. <el-option :key="false" label="否" :value="false" />
  333. </el-select>
  334. </el-form-item>
  335. </el-col>
  336. <!-- 必填,若“是否市州互转”为“是”,则展示选择市州选择框 -->
  337. <el-col :xs="24" :sm="24" :md="24" :lg="12" :xl="12" v-if="state.ruleForm.transpond">
  338. <el-form-item
  339. label=""
  340. prop="transpondCityObj"
  341. label-width="10px"
  342. :rules="[{ required: true, message: '请选择互转市州', trigger: 'change' }]"
  343. >
  344. <el-select
  345. v-model="state.ruleForm.transpondCityObj"
  346. placeholder="请选择互转市州"
  347. class="w100"
  348. value-key="dicDataValue"
  349. @change="changeTranspondCity"
  350. >
  351. <el-option v-for="item in state.transpondCity" :key="item.dicDataValue" :label="item.dicDataName" :value="item" />
  352. </el-select>
  353. </el-form-item>
  354. </el-col>
  355. </el-row>
  356. </el-col>
  357. <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
  358. <el-form-item
  359. label="工单标题"
  360. prop="title"
  361. :rules="[
  362. { required: true, message: '请填写工单标题', trigger: 'blur' },
  363. { required: true, pattern: '[^ \x20]+', trigger: 'blur', message: '工单标题不能为空' },
  364. ]"
  365. >
  366. <el-input v-model="state.ruleForm.title" placeholder="请填写工单标题" clearable @input="inputTitle"> </el-input>
  367. </el-form-item>
  368. </el-col>
  369. <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
  370. <el-form-item
  371. label="受理内容"
  372. prop="content"
  373. :rules="[
  374. { required: true, message: '请填写受理内容', trigger: 'blur' },
  375. { required: true, pattern: '[^ \x20]+', trigger: 'blur', message: '受理内容不能为空' },
  376. ]"
  377. >
  378. <common-advice
  379. @chooseAdvice="chooseAdvice"
  380. v-model="state.ruleForm.content"
  381. placeholder="请填写受理内容"
  382. :loading="state.formLoading"
  383. :commonEnum="commonEnum.Seat"
  384. modal
  385. />
  386. </el-form-item>
  387. </el-col>
  388. <el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
  389. <el-form-item label="附件" prop="files" :rules="[{ required: false, message: '请填写诉求内容', trigger: 'change' }]">
  390. <annex-list :businessId="state.ruleForm.id" classify="受理上传" v-model="state.ruleForm.files" v-model:format="filesFormat" />
  391. </el-form-item>
  392. </el-col>
  393. <el-col :xs="24" :sm="12" :md="24" :lg="24" :xl="24">
  394. <el-form-item>
  395. <el-button class="default-button" @click="onCancel" :loading="buttonLoading"> 取消 </el-button>
  396. <!-- <el-button class="default-button" @click="save(ruleFormRef)" :loading="buttonLoading" :disabled="isSaveSuccess"> 保存 </el-button>
  397. <el-button type="primary" @click="submit(ruleFormRef)" :loading="buttonLoading" v-if="canHandle" :disabled="!isSaveSuccess">
  398. 办理
  399. </el-button>-->
  400. <el-button type="primary" @click="save(ruleFormRef)" :loading="buttonLoading" v-if="!isSaveSuccess"> 保存 </el-button>
  401. <el-button type="primary" @click="submit(ruleFormRef)" :loading="buttonLoading" v-if="canHandle && isSaveSuccess">
  402. 办理
  403. </el-button>
  404. <el-button
  405. type="primary"
  406. @click="agentHandle(ruleFormRef)"
  407. :loading="buttonLoading"
  408. v-if="state.ruleForm?.canInsteadHandle && isSaveSuccess"
  409. v-auth="'business:order:handle:instead'"
  410. >代办</el-button
  411. >
  412. <el-text class="ml12" type="danger" tag="b">注意:工单内容填写或者修改后请先保存再办理。</el-text>
  413. </el-form-item>
  414. </el-col>
  415. </el-row>
  416. </el-form>
  417. </el-card>
  418. </el-scrollbar>
  419. </el-col>
  420. <!-- 右侧内容 -->
  421. <el-col :span="10" class="right-content h100">
  422. <el-scrollbar class="h100">
  423. <el-card shadow="never">
  424. <el-tabs v-model="rightActive" @tab-change="handleRight" stretch>
  425. <el-tab-pane label="历史工单" name="history">
  426. <history-order :ruleForm="state.ruleForm" :orderId="state.ruleForm.id" ref="historyOrderRef" />
  427. </el-tab-pane>
  428. <el-tab-pane label="重复性事件" name="repeat">
  429. <repeat-event ref="repeatEventRef" @orderAddRepeat="orderAddRepeat" :repeatIds="state.ruleForm.repeatableEventDetails" />
  430. </el-tab-pane>
  431. <el-tab-pane label="市民画像" name="draw">
  432. <citizen-portrait :orderInfo="state.ruleForm" ref="citizenPortraitRef" />
  433. </el-tab-pane>
  434. </el-tabs>
  435. </el-card>
  436. <el-card shadow="never">
  437. <el-tabs v-model="rightBottomActive" @tab-change="handleRightBottom" stretch>
  438. <el-tab-pane label="知识库" name="knowledge">
  439. <Knowledge ref="knowledgeRef" :formData="state.ruleForm"/>
  440. </el-tab-pane>
  441. <el-tab-pane label="预案库" name="aa"> </el-tab-pane>
  442. </el-tabs>
  443. </el-card>
  444. </el-scrollbar>
  445. </el-col>
  446. </el-row>
  447. <!-- 拓展表单 -->
  448. <expand-form ref="ExpandFormRef" @saveExpandForm="saveExpandForm" :orderDetail="state.ruleForm" :extra="extra" />
  449. <!-- 流程审批 -->
  450. <process-audit ref="processAuditRef" @orderProcessSuccess="onCancel" />
  451. <!-- 地图选点 -->
  452. <map-dialog ref="mapDialogRef" @confirm="selectMap" />
  453. <!-- 重复工单选择 -->
  454. <order-repeat-select ref="orderRepeatSelectRef" @orderRepeatSuccess="orderRepeatSuccess" />
  455. <!-- 自贡流程办理 -->
  456. <z-g-process ref="zgProcessRef" @orderProcessSuccess="onCancel"/>
  457. </div>
  458. </template>
  459. <script setup lang="ts" name="orderAccept">
  460. import { computed, defineAsyncComponent, onMounted, onUnmounted, reactive, ref, watch } from 'vue';
  461. import type { FormInstance } from 'element-plus';
  462. import { ElMessage, ElMessageBox } from 'element-plus';
  463. import { storeToRefs } from 'pinia';
  464. import { useRoute } from 'vue-router';
  465. import { useAppConfig } from '@/stores/appConfig';
  466. import { throttle, transformFile } from '@/utils/tools';
  467. import { commonEnum } from '@/utils/constants';
  468. import { orderAdd, orderBaseDataAdd, orderBaseExt, orderDetail, orderEdit } from '@/api/business/order';
  469. import { useUserInfo } from '@/stores/userInfo';
  470. import { treeArea } from '@/api/auxiliary/area';
  471. import mittBus from '@/utils/mitt';
  472. import { orderRepeatEvent } from '@/api/business/repeatEvent';
  473. import { removeDuplicate } from '@/utils/arrayOperation';
  474. import { Session } from '@/utils/storage';
  475. import { watchPausable } from '@vueuse/core';
  476. import { useThemeConfig } from '@/stores/themeConfig';
  477. // 引入组件
  478. const Knowledge = defineAsyncComponent(() => import('@/views/todo/seats/accept/Knowledge.vue')); // 知识库
  479. const HistoryOrder = defineAsyncComponent(() => import('@/views/todo/seats/accept/History.vue')); // 历史工单
  480. const RepeatEvent = defineAsyncComponent(() => import('@/views/todo/seats/accept/Repeat-event.vue')); // 重复事件
  481. const CitizenPortrait = defineAsyncComponent(() => import('@/views/todo/seats/accept/Citizen-portrait.vue')); // 市民画像
  482. const ExpandForm = defineAsyncComponent(() => import('@/views/todo/seats/accept/Expand-form.vue')); // 拓展表单
  483. const OrderRepeatSelect = defineAsyncComponent(() => import('@/views/todo/seats/accept/Order-repeat-select.vue')); // 选择重复工单
  484. const CommonAdvice = defineAsyncComponent(() => import('@/components/CommonAdvice/index.vue')); // 常用意见
  485. const AnnexList = defineAsyncComponent(() => import('@/components/AnnexList/index.vue')); // 附件列表
  486. const ProcessAudit = defineAsyncComponent(() => import('@/components/ProcessAudit/index.vue')); // 流程审批
  487. const MapDialog = defineAsyncComponent(() => import('@/views/todo/seats/accept/Map-Dialog.vue')); // 地图定位
  488. const HotSpotSelect = defineAsyncComponent(() => import('@/components/Hotspot/index.vue')); // 选择热点
  489. const ZGProcess = defineAsyncComponent(() => import('@/components/ProcessAudit/ZGProcess.vue')); // 自贡流程
  490. // 定义变量内容
  491. const storesThemeConfig = useThemeConfig();
  492. const { themeConfig } = storeToRefs(storesThemeConfig);
  493. const state = reactive<any>({
  494. createBy: 'manual', // 工单创建方式 默认手动创建 tel:来电弹单 letter:互联网来信 默认表示手动创建
  495. ruleForm: {
  496. sourceChannel: null, // 来源频道
  497. sourceChannelCode: null, //来源频道code
  498. transferPhone: null, // 转接来源
  499. fromPhone: null, // 来电号码
  500. acceptorName: null, // 员工姓名
  501. acceptorStaffNo: null, // 员工工号
  502. fromName: null, // 来电人姓名
  503. fromGender: 1, // 来电人性别 默认先生
  504. identityType: 1, // 来电/信人身份 默认市民
  505. licenceType: null, // 证件类型
  506. licenceTypeCode: null, // 证件类型code
  507. licenceNo: null, // 证件号码
  508. ageRange: null, // 年龄段
  509. ageRangeCode: null, // 年龄段code
  510. contact: null, // 联系电话
  511. isSecret: false, // 是否保密 默认false
  512. acceptSms: false, // 是否接收短信 默认false
  513. no: null, // 工单编码
  514. title: null, // 工单标题
  515. hotspotId: null, // 热点分类
  516. eventCategoryId: null, // 事件分类
  517. incidentTime: null, // 事发时间
  518. incidentPurpose: null, // 事件目的
  519. areaCode: themeConfig.value.cityCode, // 区域编码
  520. city: themeConfig.value.cityName, // 市
  521. street: null, // 街道
  522. isRepeat: 'false', // 是否重复工单 默认否
  523. pushType: null, // 推送类型
  524. pushTypeCode: null, // 推送类型code
  525. content: '', // 工单内容
  526. duplicateIds: [], //重复工单id
  527. duplicateTitle: null, // 重复工单标题
  528. callAddress: null, // 来电归属地
  529. repeatableEventDetails: [], //重复性事件
  530. orderExtension: null, // 拓展信息
  531. transpond: false, // 是否市州互转
  532. isEnforcementOrder: false, // 是否行政执法工单
  533. focusOnEventsArr: [], // 重点关注事项
  534. focusOnEvents: null, // 重点关注事项 字符串
  535. isFormalistWorkOrder: false, // 是否形式主义工单
  536. isSensitiveWorkOrders: false, // 是否敏感类工单
  537. isUrgent: false, // 是否紧急工单
  538. isThreePartyConference: false, // 是否三方同v话
  539. is24HoursComplete: false, // 24小时紧急工单
  540. company: null, // 工作单位
  541. orderPushTypes: [], // 推送分类多选
  542. acceptType: '咨询', // 受理类型
  543. acceptTypeCode: '10', // 受理类型code
  544. acceptTypeObj:{ // 默认咨询
  545. dicDataValue: '10',
  546. dicDataName:'咨询',
  547. }
  548. },
  549. formLoading: false, // 表单加载状态
  550. hotspotExternal: [], // 热点分类外部数据
  551. eventCategoryExternal: [], // 事件分类外部数据
  552. acceptTypeOptions: [], // 受理类型
  553. channelOptions: [], // 来源频道
  554. genderOptions: [], // 性别
  555. identityTypeOptions: [], //来电主体
  556. licenceTypeOptions: [], // 证件类型
  557. ageRangeOptions: [], // 年龄段
  558. pushTypeOptions: [], //推送分类
  559. areaOptions: [], //省市区
  560. orderTags: [], // 工单标签
  561. transpondCity: [],
  562. repeatOptions: [
  563. //是否重复
  564. {
  565. value: '是',
  566. key: 'true',
  567. },
  568. {
  569. value: '否',
  570. key: 'false',
  571. },
  572. ],
  573. focusOnEvents: [], // 重点关注事项
  574. orderId: null, // 工单id
  575. tagsViewList: [],
  576. });
  577. const storesUserInfo = useUserInfo(); // 用户信息
  578. const { userInfos } = storeToRefs(storesUserInfo); // 用户信息
  579. const appConfigStore = useAppConfig();
  580. const { AppConfigInfo } = storeToRefs(appConfigStore); // 系统配置信息
  581. state.ruleForm.acceptorName = userInfos.value.name; // 员工姓名
  582. state.ruleForm.acceptorStaffNo = userInfos.value.staffNo; // 员工工号
  583. const route = useRoute(); // 路由
  584. // 选择来源渠道
  585. const changeChannel = (val: any) => {
  586. state.ruleForm.fromPhone = null;
  587. state.ruleForm.sourceChannel = val?.dicDataName ?? null;
  588. state.ruleForm.sourceChannelCode = val?.dicDataValue ?? null;
  589. if (route.query.fromTel) {
  590. state.ruleForm.fromPhone = route.query.fromTel;
  591. } else {
  592. ruleFormRef.value.resetFields('fromPhone'); // 清除来电号码
  593. }
  594. const item = state.pushTypeOptions.find((item: any) => item.dicDataValue === '7'); // 110
  595. if (['110', 'YB110'].includes(val?.dicDataValue)) {
  596. // 如果来源渠道选择了110 推送分类联动选择110
  597. state.ruleForm.orderPushTypes.push(item);
  598. } else {
  599. // 清除110选择
  600. state.ruleForm.orderPushTypes = state.ruleForm.orderPushTypes.filter((item: any) => item.dicDataValue !== '7');
  601. }
  602. };
  603. // 选择证件类型
  604. /*const changeLicenceType = (val: any) => {
  605. state.ruleForm.licenceType = val?.dicDataName ?? null;
  606. state.ruleForm.licenceTypeCode = val?.dicDataValue ?? null;
  607. };*/
  608. // 选择受理类型
  609. const changeAcceptType = (val: any) => {
  610. state.ruleForm.acceptType = val?.dicDataName ?? null;
  611. state.ruleForm.acceptTypeCode = val?.dicDataValue ?? null;
  612. };
  613. // 选择工单标签
  614. const changeOrderTag = (val: any) => {
  615. state.ruleForm.orderTag = val?.dicDataName ?? null;
  616. state.ruleForm.orderTagCode = val?.dicDataValue ?? null;
  617. };
  618. // 选择是否市州互转
  619. const changeTransPond = (val: any) => {
  620. if (!val) {
  621. ElMessageBox.confirm(`确认要清除选择的互转市州?`, '提示', {
  622. confirmButtonText: '确认',
  623. cancelButtonText: '取消',
  624. type: 'warning',
  625. draggable: true,
  626. cancelButtonClass: 'default-button',
  627. autofocus: false,
  628. })
  629. .then(() => {
  630. setTimeout(() => {
  631. state.ruleForm.transpondCityValue = null;
  632. state.ruleForm.transpondCityName = null;
  633. state.ruleForm.transpondCityId = null;
  634. state.ruleForm.transpondCityObj = null;
  635. }, 100);
  636. })
  637. .catch(() => {
  638. state.ruleForm.transpond = true;
  639. });
  640. }
  641. };
  642. // 选择市州互转
  643. const changeTranspondCity = (val: any) => {
  644. state.ruleForm.transpondCityId = val?.id ?? null;
  645. state.ruleForm.transpondCityValue = val?.dicDataValue ?? null;
  646. state.ruleForm.transpondCityName = val?.dicDataName ?? null;
  647. };
  648. // 选择热点分类
  649. const knowledgeRef = ref<RefType>();
  650. const chooseHotSpot = (val: any, node: any, externalArr: any) => {
  651. state.ruleForm.hotspotSpliceName = val?.hotSpotFullName; // 热点分类拼接名称
  652. state.ruleForm.hotspotName = val?.hotSpotName; // 热点分类名称
  653. state.ruleForm.hotspotCode = val?.provinceCode; // 热点分类code
  654. state.ruleForm.hotspotExternal = externalArr?.join(',') ?? ''; // 热点分类默认展开项
  655. rightActive.value = 'knowledge';
  656. knowledgeRef.value.querySearch(state.ruleForm.hotspotName);
  657. const item = state.pushTypeOptions.find((item: any) => item.dicDataValue === '2'); // 交通运输厅
  658. if (val?.trunkNum === '12328') {
  659. // 选择了交通热点需要推送分类关联上交通
  660. // 去重
  661. if (state.ruleForm.orderPushTypes.includes(item)) return;
  662. state.ruleForm.orderPushTypes.push(item);
  663. } else {
  664. // 如果选择其他需要清除
  665. state.ruleForm.orderPushTypes = state.ruleForm.orderPushTypes.filter((item: any) => item.dicDataValue !== '2');
  666. }
  667. };
  668. // 获取事发地址
  669. const areaRef = ref<RefType>();
  670. const changeArea = () => {
  671. const currentNode = areaRef.value.getCheckedNodes();
  672. // 判断数组长度
  673. if (currentNode[0].pathLabels.length <= 4) {
  674. state.ruleForm.city = currentNode[0].pathLabels[0] ?? ''; // 市
  675. state.ruleForm.county = currentNode[0].pathLabels[1] ?? ''; // 区
  676. state.ruleForm.town = currentNode[0].pathLabels[2] ?? ''; // 地区
  677. } else {
  678. // 如果数组长度大于4
  679. state.ruleForm.city = currentNode[0].pathLabels[0] ?? ''; // 市
  680. state.ruleForm.county = currentNode[0].pathLabels[1] ?? ''; // 区
  681. state.ruleForm.town = currentNode[0].pathLabels[2] ?? ''; // 地区
  682. state.ruleForm.areaText = currentNode[0].pathLabels.slice(3).join('') ?? ''; // 地区
  683. console.log(state.ruleForm.areaText);
  684. }
  685. };
  686. // 根据热点和事发地址去查询重复性事件 是否展示重复性事件
  687. const repeatEventRef = ref<RefType>();
  688. const showRepeatEvent = ref<boolean>(false);
  689. const stopWatch = watch([() => state.ruleForm.hotspotSpliceName, () => state.ruleForm.address], (value) => {
  690. if (value[0] && value[1]) {
  691. orderRepeatEvent({ hotspotSpliceName: value[0], address: value[1] }).then((res: any) => {
  692. if (res.result) {
  693. showRepeatEvent.value = true;
  694. repeatEventRef.value.queryList();
  695. } else {
  696. showRepeatEvent.value = false;
  697. }
  698. });
  699. } else {
  700. showRepeatEvent.value = false;
  701. }
  702. });
  703. stopWatch();
  704. // 地图选点
  705. const mapDialogRef = ref<RefType>();
  706. const selectLocation = () => {
  707. const location = {
  708. longitude: state.ruleForm.longitude,
  709. latitude: state.ruleForm.latitude,
  710. adcode: state.ruleForm.areaCode,
  711. formattedAddress: state.ruleForm.street,
  712. };
  713. mapDialogRef.value.openDialog(location);
  714. };
  715. // 地图选点
  716. const ruleFormRef = ref<RefType>();
  717. const selectMap = (location: any) => {
  718. ruleFormRef.value.resetFields('areaCode');
  719. state.ruleForm.longitude = location.longitude;
  720. state.ruleForm.latitude = location.latitude;
  721. state.ruleForm.areaCode = location.adcode;
  722. state.ruleForm.street = location.formattedAddress;
  723. state.ruleForm.address = location.formattedAddress;
  724. };
  725. // 将当前工单添加到重复性事件中
  726. const repeatableEventDetails = ref<EmptyArrayType>([]);
  727. const orderAddRepeat = (row: any) => {
  728. if (route.query.id) {
  729. //编辑
  730. if (row.isDeleted) {
  731. //如果是添加
  732. repeatableEventDetails.value.push({
  733. repeatableId: row.id,
  734. isDeleted: false,
  735. });
  736. repeatableEventDetails.value = removeDuplicate([...repeatableEventDetails.value, ...state.ruleForm.repeatableEventDetails], 'repeatableId');
  737. } else {
  738. // 移除
  739. repeatableEventDetails.value = removeDuplicate([...repeatableEventDetails.value, ...state.ruleForm.repeatableEventDetails], 'repeatableId');
  740. repeatableEventDetails.value = repeatableEventDetails.value.map((item: any) => {
  741. if (item.repeatableId === row.id) {
  742. return {
  743. ...item,
  744. isDeleted: !item.isDeleted,
  745. };
  746. }
  747. return item;
  748. });
  749. }
  750. } else {
  751. // 添加
  752. if (row.isDeleted) {
  753. //如果是添加
  754. repeatableEventDetails.value.push({
  755. repeatableId: row.id,
  756. });
  757. repeatableEventDetails.value = removeDuplicate(repeatableEventDetails.value, 'repeatableId');
  758. } else {
  759. // 移除
  760. repeatableEventDetails.value = repeatableEventDetails.value.filter((item: any) => item.repeatableId !== row.id);
  761. }
  762. }
  763. };
  764. // 查看重复事件
  765. const onRepeatEvent = () => {
  766. rightActive.value = 'repeat';
  767. };
  768. // 选择是否重复
  769. const isRepeatChange = (val: string) => {
  770. if (val === 'false') clearRepeat();
  771. };
  772. // 清除重复件
  773. const clearRepeat = () => {
  774. ElMessageBox.confirm(`确认要清除选择的重复工单?`, '提示', {
  775. confirmButtonText: '确认',
  776. cancelButtonText: '取消',
  777. type: 'warning',
  778. draggable: true,
  779. cancelButtonClass: 'default-button',
  780. autofocus: false,
  781. })
  782. .then(() => {
  783. orderRepeatSelectRef.value.clearSelection();
  784. setTimeout(() => {
  785. state.ruleForm.duplicateTitle = null;
  786. state.ruleForm.duplicateIds = [];
  787. }, 100);
  788. })
  789. .catch(() => {
  790. state.ruleForm.isRepeat = 'true';
  791. });
  792. };
  793. // 选择重复件
  794. const orderRepeatSelectRef = ref<RefType>();
  795. const selectRepeat = () => {
  796. orderRepeatSelectRef.value.openDialog(state.ruleForm);
  797. };
  798. // 确定选择重复工单
  799. const orderRepeatSuccess = (row: any) => {
  800. state.ruleForm.duplicateIds = row.map((item: any) => item.id);
  801. state.ruleForm.duplicateTitle = '已选择';
  802. orderRepeatSelectRef.value.closeDialog();
  803. };
  804. const historyOrderRef = ref<RefType>(); // 历史工单组件
  805. const citizenPortraitRef = ref<RefType>(); // 市民画像组件
  806. // 查询历史工单 和市民画像
  807. const searchHistory = () => {
  808. historyOrderRef.value.searchHistory();
  809. citizenPortraitRef.value.getCitizen();
  810. rightActive.value = 'draw';
  811. };
  812. // 填写来电人姓名时根据填写内容自动选择性别
  813. const inputName = (val: string) => {
  814. if (val.includes('先生')) {
  815. state.ruleForm.fromGender = 1;
  816. } else if (val.includes('女士')) {
  817. state.ruleForm.fromGender = 0;
  818. }
  819. };
  820. // 填写标题时根据填写内容自动选择受理类型
  821. const inputTitle = (val: string) => {
  822. if (!state.ruleForm.acceptType) {
  823. const item = state.acceptTypeOptions.find((item: any) => item.dicDataName === val);
  824. if (item) {
  825. state.ruleForm.acceptTypeObj = item;
  826. state.ruleForm.acceptType = item.dicDataName;
  827. state.ruleForm.acceptTypeCode = item.dicDataValue;
  828. }
  829. }
  830. };
  831. const rightActive = ref<string>('history'); // 右侧顶部Tab
  832. const handleRight = () => {};
  833. const rightBottomActive = ref<string>('knowledge'); // 右侧底部Tab
  834. const handleRightBottom = () => {};
  835. // 打开拓展表单
  836. const ExpandFormRef = ref<RefType>();
  837. const showExpandForm = () => {
  838. ExpandFormRef.value.openDialog();
  839. };
  840. // 拓展表单保存
  841. const saveExpandForm = (val: any) => {
  842. state.ruleForm.orderExtension = val;
  843. };
  844. // 选择重点关注事项
  845. const changeFocusEvent = (val: string[]) => {
  846. state.ruleForm.isUrgent = val.includes('0'); // 是否紧急工单
  847. state.ruleForm.isFormalistWorkOrder = val.includes('1'); // 是否形式主义工单
  848. state.ruleForm.isSensitiveWorkOrders = val.includes('3'); // 是否敏感类工单
  849. state.ruleForm.isEnforcementOrder = val.includes('2'); // 是否行政执法类工单
  850. state.ruleForm.is24HoursComplete = val.includes('4'); // 24小时紧急工单
  851. state.ruleForm.acceptSms = val.includes('5'); // 受理短信
  852. state.ruleForm.isThreePartyConference = val.includes('6'); // 三方通话
  853. state.ruleForm.focusOnEvents = val.join(',');
  854. console.log(
  855. `是否紧急工单:${val.includes('0')},是否行政执法类类工单:${val.includes('2')},是否形式主义工单:${val.includes('1')},是否敏感类工单:${val.includes(
  856. '3'
  857. )},是否24小时紧急工单:${val.includes('4')},是否受理短信:${val.includes('5')},是否三方通话:${val.includes('6')}`
  858. );
  859. };
  860. // 删除不必要的属性
  861. const deleteUnnecessaryProperties = (obj: any) => {
  862. const propertiesToDelete = ['ageRangeObj', 'licenceTypeObj', 'channel', 'acceptTypeObj', 'transpondCity', 'orderTagObj'];
  863. propertiesToDelete.forEach((prop) => Reflect.deleteProperty(obj, prop));
  864. };
  865. const filesFormat = ref<EmptyArrayType>([]); // 附件列表格式化
  866. // 是否打开拓展表单
  867. const shouldOpenDialog = (obj: any) =>
  868. !ExpandFormRef.value.state.validated &&
  869. obj.orderExtension &&
  870. obj.orderExtension.orderTypeCode &&
  871. ['scjgjts,scjgjjb'].includes(obj.orderExtension.orderTypeCode);
  872. const buttonLoading = ref<boolean>(false);
  873. const isSaveSuccess = ref<boolean>(false); // 是否保存成功 保存成功后才展示办理按钮
  874. // 检测表单数据是否有变化
  875. const watchPauseAbleFn = watchPausable(
  876. state.ruleForm,
  877. () => {
  878. isSaveSuccess.value = false; // 工单编辑后重新展示保存按钮
  879. },
  880. { deep: true }
  881. );
  882. watchPauseAbleFn.pause();
  883. // 保存
  884. const save = throttle((formEl: FormInstance | undefined) => {
  885. if (!formEl) return;
  886. formEl.validate((valid: boolean) => {
  887. if (!valid) return;
  888. buttonLoading.value = true;
  889. let orderDetail = {
  890. ...state.ruleForm,
  891. repeatableEventDetails: repeatableEventDetails.value,
  892. files: filesFormat.value,
  893. };
  894. deleteUnnecessaryProperties(orderDetail);
  895. const operation = state.ruleForm.id ? orderEdit : orderAdd;
  896. const addOrderAndNavigate = () => {
  897. operation(orderDetail)
  898. .then((res: any) => {
  899. buttonLoading.value = false;
  900. ElMessage.success('保存成功');
  901. if (res.result) {
  902. const { id, no, password } = res.result;
  903. state.ruleForm.id = id;
  904. state.ruleForm.no = no;
  905. state.ruleForm.password = password;
  906. }
  907. isSaveSuccess.value = true;
  908. setTimeout(() => {
  909. watchPauseAbleFn.resume();
  910. }, 300);
  911. })
  912. .catch(() => {
  913. buttonLoading.value = false;
  914. });
  915. };
  916. if (shouldOpenDialog(orderDetail)) {
  917. ExpandFormRef.value.openDialog(true);
  918. } else {
  919. addOrderAndNavigate();
  920. }
  921. });
  922. }, 300);
  923. // 选择来点人身份如果是企业 推送分类自动选择助企纾困
  924. const selectIdentity = (val: number) => {
  925. if (val === 2) {
  926. const item = state.pushTypeOptions.find((item: any) => item.dicDataValue === '8'); // 助企纾困
  927. // 如果已经选择了助企纾困就不添加
  928. if (item) {
  929. if (state.ruleForm.orderPushTypes.includes(item)) return;
  930. state.ruleForm.orderPushTypes.push(item);
  931. }
  932. } else {
  933. // 如果选择其他需要清除
  934. state.ruleForm.orderPushTypes = state.ruleForm.orderPushTypes.filter((item: any) => item.dicDataValue !== '8');
  935. }
  936. };
  937. // 是否可以办理(如果有流程id 并且当前账号可以办理 则可以办理 没有流程ID都可以办理)
  938. const canHandle = computed(() => {
  939. if (!state.ruleForm?.workflowId) {
  940. // 没有流程ID表示发起流程
  941. return true;
  942. } else {
  943. // 有流程ID表示已经发起流程 判断当前账号是否可以办理
  944. return state.ruleForm?.canHandle;
  945. }
  946. });
  947. // 流程审批
  948. const processAuditRef = ref<RefType>();
  949. const zgProcessRef = ref<RefType>();
  950. const processOrder = (orderDetail: any, isAgent = false) => {
  951. buttonLoading.value = false;
  952. if (isAgent) {
  953. // 代办
  954. const params = {
  955. id: orderDetail.workflowId,
  956. processType: '工单代办',
  957. orderDetail,
  958. extra: {
  959. dialogTitle: '工单代办',
  960. inputPlaceholder: '办理意见',
  961. annexName: '办理附件',
  962. },
  963. };
  964. zgProcessRef.value.openDialog(params);
  965. } else {
  966. if (orderDetail.workflowId) {
  967. // 如果已经有流程id 说明已经发起过流程 先更新工单数据 直接调用工单办理
  968. orderEdit(orderDetail).then(() => {
  969. const params = {
  970. id: orderDetail.workflowId,
  971. processType: '工单办理',
  972. orderDetail,
  973. extra: {
  974. dialogTitle: '工单办理',
  975. inputPlaceholder: '办理意见',
  976. annexName: '办理附件',
  977. },
  978. };
  979. zgProcessRef.value.openDialog(params);
  980. });
  981. } else {
  982. // 如果没有流程id 说明没有发起过流程 调用工单受理
  983. const params = {
  984. id: '',
  985. processType: '工单受理',
  986. extra: {
  987. dialogTitle: '工单受理',
  988. inputPlaceholder: '办理意见',
  989. annexName: '办理附件',
  990. },
  991. orderDetail,
  992. };
  993. zgProcessRef.value.openDialog(params);
  994. }
  995. }
  996. };
  997. const handleForm = (orderDetail: any, isAgent = false) => {
  998. if (orderDetail.orderExtension?.orderTypeCode) {
  999. if (ExpandFormRef.value.state.validated) {
  1000. processOrder(orderDetail, isAgent);
  1001. } else {
  1002. ExpandFormRef.value.openDialog(true);
  1003. buttonLoading.value = false;
  1004. }
  1005. } else {
  1006. processOrder(orderDetail, isAgent);
  1007. }
  1008. };
  1009. // 提交
  1010. const submit = throttle((formEl: FormInstance | undefined) => {
  1011. if (!formEl) return;
  1012. formEl.validate((valid: boolean) => {
  1013. if (!valid) return;
  1014. buttonLoading.value = true;
  1015. const orderDetail = {
  1016. ...state.ruleForm,
  1017. repeatableEventDetails: repeatableEventDetails.value,
  1018. files: filesFormat.value,
  1019. };
  1020. deleteUnnecessaryProperties(orderDetail);
  1021. handleForm(orderDetail);
  1022. });
  1023. }, 300);
  1024. // 代办
  1025. const agentHandle = throttle((formEl: FormInstance | undefined) => {
  1026. if (!formEl) return;
  1027. formEl.validate((valid: boolean) => {
  1028. if (!valid) return;
  1029. buttonLoading.value = true;
  1030. const orderDetail = {
  1031. ...state.ruleForm,
  1032. repeatableEventDetails: repeatableEventDetails.value,
  1033. files: filesFormat.value,
  1034. };
  1035. deleteUnnecessaryProperties(orderDetail);
  1036. handleForm(orderDetail, true);
  1037. });
  1038. }, 300);
  1039. // 选中常用意见
  1040. const chooseAdvice = (item: any) => {
  1041. state.ruleForm.content += item.content;
  1042. };
  1043. // 取消并关闭当前页
  1044. const onCancel = () => {
  1045. mittBus.emit('clearCache', 'todoSeats');
  1046. mittBus.emit('clearCachePage', ['order', 'todoOrder', 'todoCenter', 'callLog']);
  1047. // 关闭当前 tagsView
  1048. if (state.ruleForm.callId) {
  1049. const currentRoute = state.tagsViewList.find((v: any) => v.query?.callId === state.ruleForm.callId);
  1050. if (currentRoute) {
  1051. // 检测到有callId 并且当前tab页面里面有对应的 就关闭它
  1052. mittBus.emit('onCurrentContextmenuClick', Object.assign({}, { contextMenuClickId: 1, ...currentRoute }));
  1053. } else {
  1054. mittBus.emit('onCurrentContextmenuClick', Object.assign({}, { contextMenuClickId: 1, ...route }));
  1055. }
  1056. } else {
  1057. mittBus.emit('onCurrentContextmenuClick', Object.assign({}, { contextMenuClickId: 1, ...route }));
  1058. }
  1059. };
  1060. // 加载基础数据
  1061. const loadBaseData = async () => {
  1062. try {
  1063. const { result } = await orderBaseDataAdd();
  1064. state.acceptTypeOptions = result?.acceptTypeOptions ?? [];
  1065. state.channelOptions = result?.channelOptions ?? [];
  1066. state.genderOptions = result?.genderOptions ?? [];
  1067. state.identityTypeOptions = result?.identityTypeOptions ?? [];
  1068. orderTypeOptions.value = result?.orderTypeOptions ?? [];
  1069. state.pushTypeOptions = result?.pushTypeOptions ?? [];
  1070. state.licenceTypeOptions = result?.licenceTypeOptions ?? [];
  1071. state.transpondCity = result?.transpondCity ?? [];
  1072. state.focusOnEvents = result?.focusOnEvents ?? [];
  1073. state.orderTags = result?.orderTags ?? [];
  1074. state.pushTypeOptions = state.pushTypeOptions.map((item: any) => {
  1075. return {
  1076. ...item,
  1077. pushTypeCode: item.dicDataValue,
  1078. pushType: item.dicDataName,
  1079. };
  1080. });
  1081. } catch (error) {
  1082. console.log(error);
  1083. }
  1084. };
  1085. // 如果是修改加载表单内容
  1086. const loadForm = async () => {
  1087. state.formLoading = true;
  1088. try {
  1089. if (route.query.createBy) {
  1090. // route.query.createBy createBy 代表来源 tel:来电弹单 letter:互联网来信 默认表示手动创建
  1091. state.createBy = route.query.createBy;
  1092. if (route.query.createBy === 'tel') {
  1093. //通话
  1094. state.ruleForm.sourceChannel = '电话'; //电话
  1095. state.ruleForm.sourceChannelCode = 'RGDH'; //电话
  1096. state.ruleForm.fromPhone = route.query.fromTel; // 来电号码
  1097. state.ruleForm.contact = route.query.fromTel; // 联系电话
  1098. state.ruleForm.callId = route.query.callId; // 通话id
  1099. state.ruleForm.transferPhone = route.query.transfer; // 转接来源
  1100. state.ruleForm.channel = {
  1101. // 来源渠道
  1102. dicDataValue: state.ruleForm.sourceChannelCode,
  1103. dicDataName: state.ruleForm.sourceChannel,
  1104. };
  1105. const isNumberIdentityType = parseInt(<string>route.query.identityType);
  1106. if ([1, 2].includes(isNumberIdentityType)) {
  1107. // 按键接收(2:市民 1:企业) 默认市民
  1108. if(isNumberIdentityType == 2) state.ruleForm.identityType = 1;
  1109. else state.ruleForm.identityType = 2;
  1110. } else {
  1111. state.ruleForm.identityType = 1;
  1112. }
  1113. }
  1114. }
  1115. if (route.query.id) {
  1116. // 如果 有id
  1117. state.ruleForm.id = route.query.id;
  1118. const response = await orderDetail(route.query.id);
  1119. // 如果获取到id 调用查询详情
  1120. state.ruleForm = Object.assign(state.ruleForm, response.result);
  1121. state.ruleForm.files = transformFile(response.result.files);
  1122. if (response.result.duplicateIds && response.result.duplicateIds.length) {
  1123. // 是否重复
  1124. state.ruleForm.isRepeat = 'true';
  1125. state.ruleForm.duplicateTitle = '已选择';
  1126. } else {
  1127. state.ruleForm.isRepeat = 'false';
  1128. }
  1129. if (state.ruleForm.focusOnEvents) {
  1130. // 重点关注事项
  1131. state.ruleForm.focusOnEventsArr = response.result.focusOnEvents.split(',');
  1132. }
  1133. if (state.ruleForm.sourceChannelCode) {
  1134. state.ruleForm.channel = {
  1135. // 来源渠道
  1136. dicDataValue: state.ruleForm.sourceChannelCode,
  1137. dicDataName: state.ruleForm.sourceChannel,
  1138. };
  1139. }
  1140. if (state.ruleForm.hotspotExternal) {
  1141. //热点分类默认展开
  1142. state.hotspotExternal = state.ruleForm.hotspotExternal.split(',');
  1143. }
  1144. if (state.ruleForm.eventCategoryExternal) {
  1145. //热点分类默认展开
  1146. state.eventCategoryExternal = state.ruleForm.eventCategoryExternal.split(',');
  1147. }
  1148. if (state.ruleForm.licenceTypeCode) {
  1149. state.ruleForm.licenceTypeObj = {
  1150. // 证件类型
  1151. dicDataValue: state.ruleForm.licenceTypeCode,
  1152. dicDataName: state.ruleForm.licenceType,
  1153. };
  1154. }
  1155. if (!state.ruleForm.acceptType) {
  1156. // 外部输入数据没有受理名称和热点名称 需要根据code调用一次change事件获取
  1157. const currentAcceptType = state.acceptTypeOptions.find((item: any) => {
  1158. return item.dicDataValue === state.ruleForm.acceptTypeCode;
  1159. });
  1160. state.ruleForm.acceptType = currentAcceptType?.dicDataName ?? '';
  1161. }
  1162. if (state.ruleForm.acceptTypeCode) {
  1163. state.ruleForm.acceptTypeObj = {
  1164. // 受理类型
  1165. dicDataValue: state.ruleForm.acceptTypeCode,
  1166. dicDataName: state.ruleForm.acceptType,
  1167. };
  1168. }
  1169. if (state.ruleForm.orderTagCode) {
  1170. state.ruleForm.orderTagObj = {
  1171. // 工单标签
  1172. dicDataValue: state.ruleForm.orderTagCode,
  1173. dicDataName: state.ruleForm.orderTag,
  1174. };
  1175. }
  1176. if (state.ruleForm.transpondCityValue) {
  1177. state.ruleForm.transpondCityObj = {
  1178. // 市州互转
  1179. dicDataValue: state.ruleForm.transpondCityValue,
  1180. dicDataName: state.ruleForm.transpondCityName,
  1181. };
  1182. }
  1183. isSaveSuccess.value = true; // 如果是修改进入 可以直接办理
  1184. setTimeout(() => {
  1185. watchPauseAbleFn.resume();
  1186. }, 300);
  1187. state.formLoading = false;
  1188. } else {
  1189. state.formLoading = false;
  1190. }
  1191. } catch (e) {
  1192. state.formLoading = false;
  1193. }
  1194. };
  1195. // 加载省市区
  1196. const addressLoading = ref<boolean>(false);
  1197. const loadAddress = async () => {
  1198. addressLoading.value = true;
  1199. try {
  1200. const area = await treeArea();
  1201. state.areaOptions = area.result ?? []; //省市区数据
  1202. addressLoading.value = false;
  1203. } catch (error) {
  1204. console.log(error);
  1205. } finally {
  1206. addressLoading.value = false;
  1207. }
  1208. };
  1209. // 加载扩展信息
  1210. const orderTypeOptions = ref<EmptyObjectType>([]); // 工单类型
  1211. // 拓展信息
  1212. const extra = ref<any>({
  1213. ext: {},
  1214. area: {},
  1215. orderTypeOptions: [],
  1216. });
  1217. const extraLoading = ref<boolean>(false);
  1218. const loadExtra = async () => {
  1219. extraLoading.value = true;
  1220. try {
  1221. const ext = await orderBaseExt(); // 扩展信息
  1222. extra.value = { ext: { ...ext.result, orderTypeOptions: orderTypeOptions.value, area: state.areaOptions } }; //补充信息
  1223. } catch (error) {
  1224. console.log(error);
  1225. } finally {
  1226. extraLoading.value = false;
  1227. }
  1228. };
  1229. // 外部输入数据没有受理名称和热点名称 赋值名称
  1230. const getCurrentData = (val: any) => {
  1231. if (state.ruleForm.id || state.ruleForm.no) {
  1232. if (!state.ruleForm.hotspotName || !state.ruleForm.hotspotSpliceName) {
  1233. state.ruleForm.hotspotName = val?.data?.hotSpotName;
  1234. state.ruleForm.hotspotSpliceName = val?.data?.hotSpotFullName;
  1235. state.ruleForm.hotspotCode = val?.data?.provinceCode;
  1236. }
  1237. }
  1238. };
  1239. loadBaseData();
  1240. loadAddress();
  1241. loadExtra();
  1242. const handleBeforeUnload = (event: Event) => {
  1243. event.preventDefault();
  1244. };
  1245. onMounted(async () => {
  1246. await loadForm();
  1247. state.tagsViewList = await Session.get('tagsViewList');
  1248. window.addEventListener('beforeunload', handleBeforeUnload);
  1249. });
  1250. onUnmounted(() => {
  1251. window.removeEventListener('beforeunload', handleBeforeUnload);
  1252. });
  1253. </script>