hotline-web/src/views/statistics/center/detailTelFrequently.vue

<template>
	<div class="business-order-container layout-pd">
		<el-card shadow="never">
			<el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent label-width="100px">
				<el-row :gutter="10">
					<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6">
						<el-form-item label="工单标题" prop="Keyword">
							<el-input v-model="state.queryParams.Keyword" placeholder="工单标题" clearable @keyup.enter="handleQuery" />
						</el-form-item>
					</el-col>
					<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6">
						<el-form-item label="工单编码" prop="No">
							<el-input v-model="state.queryParams.No" placeholder="工单编码" clearable @keyup.enter="handleQuery" />
						</el-form-item>
					</el-col>
					<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6">
						<el-form-item label="省本地编号" prop="ProvinceNo">
							<el-input v-model="state.queryParams.ProvinceNo" placeholder="省本地编号" clearable @keyup.enter="handleQuery" />
						</el-form-item>
					</el-col>
					<transition name="el-zoom-in-top" v-show="!searchCol">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6">
							<el-form-item label="来电人姓名" prop="FromName">
								<el-input v-model="state.queryParams.FromName" placeholder="来电人姓名" clearable @keyup.enter="handleQuery" />
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top" v-show="!searchCol">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6">
							<el-form-item label="事发地址" prop="AreaCode">
								<el-cascader
									:options="state.areaOptions"
									filterable
									:show-all-levels="false"
									:props="{ checkStrictly: true, value: 'id', label: 'areaName', multiple: true }"
									placeholder="请选择事发地址"
									clearable
									class="w100"
									v-model="state.queryParams.AreaCode"
									collapse-tags
									collapse-tags-tooltip
									:max-collapse-tags="2"
									@change="changeArea"
									ref="areaRef"
								>
								</el-cascader>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top" v-show="!searchCol">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6">
							<el-form-item label="转接来源" prop="TransferPhone">
								<el-input v-model="state.queryParams.TransferPhone" placeholder="转接来源" clearable @keyup.enter="handleQuery" />
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="工单状态" prop="Statuses">
								<el-select v-model="state.queryParams.Statuses" placeholder="请选择工单状态" clearable class="w100" multiple>
									<el-option v-for="item in state.orderStatusOptions" :value="item.key" :key="item.key" :label="item.value" />
								</el-select>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="受理类型" prop="AcceptTypes">
								<el-select
									v-model="state.queryParams.AcceptTypes"
									placeholder="请选择受理类型"
									multiple
									clearable
									class="w100"
									collapse-tags
									collapse-tags-tooltip
									:max-collapse-tags="2"
								>
									<el-option v-for="item in state.acceptTypeOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
								</el-select>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="来源渠道" prop="Channels">
								<el-select
									v-model="state.queryParams.Channels"
									placeholder="请选择来源渠道"
									multiple
									clearable
									class="w100"
									collapse-tags
									collapse-tags-tooltip
									:max-collapse-tags="2"
								>
									<el-option v-for="item in state.channelOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
								</el-select>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="热点分类" prop="HotspotIds">
								<hot-spot-select
									v-model="state.queryParams.HotspotIds"
									class="w100"
									:hotspotExternal="state.hotspotExternal"
									show-checkbox
									ref="hotSpotRef"
									@confirm="handleQuery"
								/>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="接办部门" prop="OrgCodes">
								<el-cascader
									:options="state.orgsOptions"
									filterable
									:show-all-levels="false"
									:props="{ checkStrictly: true, value: 'id', label: 'name', emitPath: false, multiple: true }"
									placeholder="请选择接办部门"
									clearable
									class="w100"
									v-model="state.queryParams.OrgCodes"
									ref="cascadeRef"
									@change="changeOrg"
									collapse-tags
									collapse-tags-tooltip
									:max-collapse-tags="2"
								>
								</el-cascader>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="受理人" prop="NameOrNo">
								<el-input v-model="state.queryParams.NameOrNo" placeholder="受理人/坐席工号" clearable @keyup.enter="handleQuery" />
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="受理时间" prop="crTime">
								<el-date-picker
									v-model="state.queryParams.crTime"
									type="datetimerange"
									unlink-panels
									range-separator="至"
									start-placeholder="开始时间"
									end-placeholder="结束时间"
									:shortcuts="shortcuts"
									@change="timeStartChangeCr"
									value-format="YYYY-MM-DD[T]HH:mm:ss"
								/>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="紧急程度" prop="EmergencyLevels">
								<el-select v-model="state.queryParams.EmergencyLevels" placeholder="请选择紧急程度" clearable class="w100" multiple>
									<el-option v-for="item in state.emergencyLevelOptions" :value="item.key" :key="item.key" :label="item.value" />
								</el-select>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="联系电话" prop="PhoneNo">
								<el-input v-model="state.queryParams.PhoneNo" placeholder="联系电话" clearable @keyup.enter="handleQuery" />
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="推送分类" prop="PushTypeCode">
								<el-select v-model="state.queryParams.PushTypeCode" placeholder="请选择推送分类" clearable class="w100" @change="handleQuery">
									<el-option v-for="item in state.pushTypeOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
								</el-select>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="过期时间" prop="exTime">
								<el-date-picker
									v-model="state.queryParams.exTime"
									type="datetimerange"
									unlink-panels
									range-separator="至"
									start-placeholder="开始时间"
									end-placeholder="结束时间"
									:shortcuts="shortcuts"
									@change="timeStartChangeEx"
									value-format="YYYY-MM-DD[T]HH:mm:ss"
								/>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="接办人" prop="ActualHandlerName">
								<el-input v-model="state.queryParams.ActualHandlerName" placeholder="接办人" clearable @keyup.enter="handleQuery" />
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="是否甄别" prop="IsScreen">
								<el-select v-model="state.queryParams.IsScreen" placeholder="请选择是否甄别" class="w100" clearable @change="handleQuery">
									<el-option label="是" :value="true" />
									<el-option label="否" :value="false" />
								</el-select>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="当前办理节点" prop="CurrentStepCode">
								<el-select v-model="state.queryParams.CurrentStepCode" placeholder="请选择当前办理节点" clearable class="w100" @change="handleQuery">
									<el-option v-for="item in state.currentStepOptions" :value="item.key" :key="item.key" :label="item.value" />
								</el-select>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="办结时间" prop="doneTime">
								<el-date-picker
									v-model="state.queryParams.doneTime"
									type="datetimerange"
									unlink-panels
									range-separator="至"
									start-placeholder="开始时间"
									end-placeholder="结束时间"
									:shortcuts="shortcuts"
									@change="timeStartChangeDone"
									value-format="YYYY-MM-DD[T]HH:mm:ss"
								/>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="是否超期" prop="IsOverTime">
								<el-select v-model="state.queryParams.IsOverTime" placeholder="请选择是否超期" class="w100" clearable @change="handleQuery">
									<el-option label="是" :value="true" />
									<el-option label="否" :value="false" />
								</el-select>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6" v-show="!searchCol">
							<el-form-item label="来电主体" prop="IdentityType">
								<el-select v-model="state.queryParams.IdentityType" placeholder="请选择来电主体" clearable class="w100" @change="handleQuery">
									<el-option v-for="item in state.identityTypeOptions" :value="item.key" :key="item.key" :label="item.value" />
								</el-select>
							</el-form-item>
						</el-col>
					</transition>
					<el-col :xs="24" :sm="12" :md="12" :lg="6" :xl="6">
						<el-form-item label=" ">
							<div class="flex-end w100">
								<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
								<el-button @click="resetQuery(ruleFormRef)" v-waves class="default-button" :loading="state.loading">
									<SvgIcon name="ele-Refresh" class="mr5" />重置
								</el-button>
								<el-button link type="primary" @click="closeSearch" :loading="state.loading">
									{{ searchCol ? '展开' : '收起' }}
									<SvgIcon :class="{ 'is-reverse': searchCol }" name="ele-ArrowUp" class="mr5 arrow" size="18px" />
								</el-button>
							</div>
						</el-form-item>
					</el-col>
				</el-row>
			</el-form>
		</el-card>
		<el-card shadow="never">
			<!-- 表格 -->
			<ProTable
				ref="proTableRef"
				:columns="columns"
				:data="state.tableData"
				@updateTable="queryList"
				:loading="state.loading"
				:total="state.total"
				v-model:page-index="state.queryParams.PageIndex"
				v-model:page-size="state.queryParams.PageSize"
				@export-current="exportCurrent"
				@export-all="exportAll"
				:key="Math.random()"
			>
				<template #expiredStatus="{ row }">
					<span :class="'overdue-status-' + row.expiredStatus" :title="row.expiredStatusText"></span>
				</template>
				<template #isProvince="{ row }">
					<span>{{ row.isProvince ? '省工单' : '市工单' }}</span>
				</template>
				<template #title="{ row }">
					<order-detail :order="row" @updateList="queryList">{{ row.title }}</order-detail>
				</template>
				<template #employeeName="{ row }">
					<span
						>{{ row.acceptorName }} <span v-if="row.acceptorStaffNo">[{{ row.acceptorStaffNo }}]</span>
					</span>
				</template>
				<!-- 表格操作 -->
				<template #operation="{ row }">
					<order-detail :order="row" @updateList="queryList" />
				</template>
			</ProTable>
		</el-card>
	</div>
</template>
<script setup lang="tsx" name="telFrequentlyDetail">
import { defineAsyncComponent, onMounted, reactive, ref } from 'vue';
import type { FormInstance } from 'element-plus';
import { shortcuts } from '@/utils/constants';
import other from '@/utils/other';
import { useRoute, useRouter } from 'vue-router';
import { formatDate } from '@/utils/formatTime';
import { listBaseData } from '@/api/business/order';
import { treeArea } from '@/api/auxiliary/area';
import { departmentHighFrequencyDetail } from '@/api/statistics/center';

// 引入组件
const OrderDetail = defineAsyncComponent(() => import('@/components/OrderDetail/index.vue')); // 工单详情
const HotSpotSelect = defineAsyncComponent(() => import('@/components/Hotspot/index.vue')); // 选择热点

// 定义变量内容
const state = reactive<any>({
	queryParams: {
		PageIndex: 1, // 当前页
		PageSize: 10, // 每页条数
		// 查询条件
		No: null, // 工单编码
		ProvinceNo: null, // 省本地编号
		EmergencyLevels: [], // 紧急程度
		ActualHandlerName: null, // 接办人
		IsScreen: null, // 是否甄别
		CurrentStepCode: null, // 当前办理节点
		IsOverTime: null, // 是否超期
		FromName: null, // 来电人姓名
		AreaCode: [],
		AreaCodes: [], // 事发地址
		FromPhone: null, // 来电号码
		Keyword: null, // 关键字
		Content: null, // 工单内容
		AcceptTypes: null, // 受理类型
		Channels: null, // 渠道
		HotspotIds: [], // 热点
		OrgCodes: [], // 机构
		NameOrNo: null, // 受理坐席
		crTime: [], // 创建时间
		CreationTimeStart: null, // 创建时间 开始
		CreationTimeEnd: null, // 创建时间 结束
		TransferPhone: null, // 转派人
		EmergencyLevel: [], // 紧急程度
		exTime: [], // 过期时间
		ExpiredTimeStart: null, //办理期限 开始
		ExpiredTimeEnd: null, //办理期限 结束
		PhoneNo: null, // 手机号
		Statuses: [], // 状态
		doneTime: [], // 办结时间
		PushTypeCode: null, //推送类型
		IsProvinceOrder: null, // 省市工单
	},
	tableData: [], //表单
	loading: false, // 加载
	total: 0, // 总数
	acceptTypeOptions: [], //受理类型
	channelOptions: [], // 来源频道
	emergencyLevelOptions: [], // 紧急程度
	orderStatusOptions: [], // 工单状态
	currentStepOptions: [], // 当前办理节点
	identityTypeOptions: [], // 来电主体
	orgsOptions: [], // 部门
	pushTypeOptions: [], //推送分类
	orgData: [], // 机构数据
	areaOptions: [], // 省市区数据
});
const ruleFormRef = ref<RefType>(); // 表单ref
const searchCol = ref(true); // 展开/收起
const route = useRoute(); // 路由
const router = useRouter(); // 路由
const proTableRef = ref<RefType>(); // 表格ref
// 表格配置项
const columns = ref<any[]>([
	{ prop: 'expiredStatus', label: '超期状态', align: 'center' },
	{ prop: 'no', label: '工单编码', width: 150 },
	{ prop: 'isProvince', label: '省/市工单', width: 100 },
	{ prop: 'actualHandleStepName', label: '办理节点', width: 150 },
	{ prop: 'statusText', label: '工单状态', width: 100 },
	{ prop: 'title', label: '工单标题', width: 300 },
	{
		prop: 'startTime',
		label: '受理时间',
		width: 170,
		render: (scope) => {
			return <span>{formatDate(scope.row.startTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
		},
	},
	{
		prop: 'expiredTime',
		label: '工单期满时间',
		width: 170,
		render: (scope) => {
			return <span>{formatDate(scope.row.expiredTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
		},
	},
	{
		prop: 'filedTime',
		label: '办结时间',
		width: 170,
		render: (scope) => {
			return <span>{formatDate(scope.row.filedTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
		},
	},
	{ prop: 'orgLevelOneName', label: '一级部门', width: 170 },
	{ prop: 'actualHandleOrgName', label: '接办部门', width: 170 },
	{ prop: 'acceptType', label: '受理类型', width: 150 },
	{ prop: 'counterSignTypeText', label: '是否会签', width: 100 },
	{ prop: 'sourceChannel', label: '来源方式', width: 100 },
	{ prop: 'hotspotName', label: '热点分类', width: 200 },
	{ prop: 'tagNames', label: '工单标签', width: 200 },
	{ prop: 'employeeName', label: '受理人', width: 120 },
	{ prop: 'operation', label: '操作', fixed: 'right', width: 90, align: 'center' },
]);
// 获取选择组织name值
const cascadeRef = ref<RefType>();
const changeOrg = () => {
	let currentNode = cascadeRef.value.getCheckedNodes();
	state.queryParams.orgCode = currentNode[0]?.data.orgCode ?? '';
};
// 展开/收起
const closeSearch = () => {
	searchCol.value = !searchCol.value;
};
const handleTimeChange = (val: string[], startKey: string, endKey: string) => {
	if (val) {
		state.queryParams[startKey] = val[0];
		state.queryParams[endKey] = val[1];
	} else {
		state.queryParams[startKey] = '';
		state.queryParams[endKey] = '';
	}
	handleQuery();
};
// 受理时间
const timeStartChangeCr = (val: string[]) => {
	handleTimeChange(val, 'CreationTimeStart', 'CreationTimeEnd');
};
// 过期时间
const timeStartChangeEx = (val: string[]) => {
	handleTimeChange(val, 'ExpiredTimeStart', 'ExpiredTimeEnd');
};
// 办结时间
const timeStartChangeDone = (val: string[]) => {
	handleTimeChange(val, 'ActualHandleTimeStart', 'ActualHandleTimeEnd');
};
// 选择事发地址
const areaRef = ref<RefType>();
const changeArea = () => {
	const area = areaRef.value?.getCheckedNodes() ?? [];
	state.queryParams.AreaCodes = area.map((item: any) => item.value);
};
// 获取查询条件基础信息
const getBaseData = async () => {
	try {
		const res: any = await listBaseData();
		const mappings: any = {
			acceptTypeOptions: 'acceptTypeOptions',
			channelOptions: 'channelOptions',
			emergencyLevelOptions: 'emergencyLevelOptions',
			orgsOptions: 'orgsOptions',
			pushTypeOptions: 'pushTypeOptions',
			orderStatusOptions: 'orderStatusOptions',
			identityTypeOptions: 'identityTypeOptions',
			currentStepOptions: 'currentStepOptions',
		};
		for (const key in mappings) {
			state[key] = res.result?.[mappings[key]] ?? [];
		}
		const area = await treeArea();
		state.areaOptions = area?.result ?? []; //省市区数据
	} catch (error) {
		console.log(error);
	}
};
// 手动查询，将页码设置为1
const handleQuery = () => {
	state.queryParams.PageIndex = 1;
	queryList();
};
const historyParams = history.state;
/** 获取列表 */
const queryList = () => {
	let request = other.deepClone(state.queryParams);
	Reflect.deleteProperty(request, 'crTime'); // 删除无用的参数
	Reflect.deleteProperty(request, 'exTime'); // 删除无用的参数
	Reflect.deleteProperty(request, 'doneTime'); // 删除无用的参数
	Reflect.deleteProperty(request, 'AreaCode'); // 删除无用的参数
	request.StartDate = historyParams.StartDate;
	request.EndDate = historyParams.EndDate;
	request.FromPhone = route.params.FromPhone;
	state.loading = true;
	departmentHighFrequencyDetail(request)
		.then((response: any) => {
			state.tableData = response?.result.items ?? [];

			state.total = response?.result.total;
			state.loading = false;
		})
		.catch(() => {
			state.loading = false;
		});
};
const hotSpotRef = ref<RefType>();
/** 重置按钮操作 */
const resetQuery = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.resetFields();
	state.queryParams.CreationTimeStart = null;
	state.queryParams.CreationTimeEnd = null;
	state.queryParams.ExpiredTimeStart = null;
	state.queryParams.ExpiredTimeEnd = null;
  state.queryParams.ActualHandleTimeStart = null;
  state.queryParams.ActualHandleTimeEnd = null;
  state.queryParams.AreaCodes = [];
	hotSpotRef.value.reset();
	queryList();
};
const exportCurrent = () => {
	console.log('导出当前页', proTableRef.value);
};
const exportAll = () => {
	console.log('导出全部', proTableRef.value);
};
onMounted(() => {
	getBaseData();
	queryList();
});
</script>
<style scoped lang="scss">
.business-order-container {
	.arrow {
		transition: transform var(--el-transition-duration);
		cursor: pointer;
	}
	.arrow.is-reverse {
		transform: rotateZ(-180deg);
	}
}
</style>