hotline-web/src/views/statistics/center/detailTwist.vue

<template>
	<div class="statistics-center-detail-twist-container layout-padding">
		<div class="layout-padding-auto layout-padding-view pd20">
			<el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
				<el-form-item label="工单标题" prop="Title">
					<el-input v-model="state.queryParams.Title" placeholder="工单标题" clearable @keyup.enter="handleQuery" class="keyword-input" />
				</el-form-item>
				<el-form-item label="工单编码" prop="No">
					<el-input v-model="state.queryParams.No" placeholder="工单编码" clearable @keyup.enter="handleQuery" class="keyword-input" />
				</el-form-item>
				<el-form-item label="">
					<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
					<el-button @click="drawer = true" class="default-button"> <SvgIcon name="ele-Search" class="mr5" />更多查询</el-button>
				</el-form-item>
			</el-form>
			<vxe-toolbar
				ref="toolbarRef"
				:loading="state.loading"
				custom
				:refresh="{
					queryMethod: handleQuery,
				}"
				:tools="[{ toolRender: { name: 'exportCurrent' } }, { toolRender: { name: 'exportAll' } }]"
			>
				<template #buttons>
					<el-button type="primary" @click="onJbExport" :disabled="isChecked" :loading="state.loading"
						><SvgIcon name="iconfont icon-daochu" class="mr5" />交办单导出
					</el-button>
				</template>
			</vxe-toolbar>
			<div style="overflow: hidden; width: 100%; height: 100%; flex: 1">
				<vxe-table
					border
					:loading="state.loading"
					:data="state.tableData"
					:column-config="{ resizable: true }"
					:row-config="{ isCurrent: true, isHover: true, height: 30,useKey: true }"
					ref="tableRef"
					height="auto"
					auto-resize
					show-overflow
					:scrollY="{ enabled: true, gt: 100 }"
					id="statisticsCenterDetailTwist"
					:custom-config="{
						storage: true,
					}"
					showHeaderOverflow
					:params="{ exportMethod: visitTurnExport, exportParams: requestParams }"
					@checkbox-all="selectAllChangeEvent"
					@checkbox-change="selectChangeEvent"
				>
					<vxe-column type="checkbox" width="50" align="center"></vxe-column>
					<vxe-column field="order.expiredStatusText" title="状态" width="60" align="center">
						<template #default="{ row }">
							<span :class="'overdue-status-' + row.order?.expiredStatus" :title="row.order?.expiredStatusText"></span>
						</template>
					</vxe-column>
					<vxe-column field="order.statusText" title="工单状态" width="100">
						<template #default="{ row }">
							<el-text type="danger" tag="b" v-if="[1, 2, 3, 9, 101, 102, 103, 104, 105, 200].includes(row.order.status)">{{ row.order.statusText }}</el-text>
							<span v-else>{{ row.order.statusText }}</span>
						</template>
					</vxe-column>
					<vxe-column field="order.sourceChannel" title="来源渠道" width="100"></vxe-column>
					<vxe-column field="order.currentStepName" title="当前节点" width="100"></vxe-column>
					<vxe-column field="order.no" title="工单编码" width="140"></vxe-column>
					<vxe-column field="title" title="工单标题" width="200">
						<template #default="{ row }">
							<order-detail :order="row.order" @updateList="queryList">{{ row.order?.title }}</order-detail>
						</template>
					</vxe-column>
					<vxe-column field="order.fromPhone" title="来电号码" width="140"></vxe-column>
					<vxe-column field="order.actualHandleOrgName" title="接办部门" width="140"></vxe-column>
					<vxe-column field="order.actualHandleTime" title="接办时间" width="160">
						<template #default="{ row }">
							{{ formatDate(row.order?.actualHandleTime, 'YYYY-mm-dd HH:MM:SS') }}
						</template>
					</vxe-column>
					<vxe-column field="order.filedTime" title="办结时间" width="160">
						<template #default="{ row }">
							{{ formatDate(row.order?.filedTime, 'YYYY-mm-dd HH:MM:SS') }}
						</template>
					</vxe-column>
					<vxe-column field="employeeName" title="回访人" width="120"></vxe-column>
					<vxe-column field="visitTime" title="回访时间" width="160">
						<template #default="{ row }">
							{{ formatDate(row.visitTime, 'YYYY-mm-dd HH:MM:SS') }}
						</template>
					</vxe-column>
					<vxe-column field="judgeStateText" title="评判状态" width="110"></vxe-column>
					<vxe-column field="order.acceptType" title="受理类型" width="110"></vxe-column>
					<vxe-column field="order.hotspotName" title="热点分类" width="150"></vxe-column>
					<vxe-column field="order.acceptorName" title="受理人" width="120"></vxe-column>
					<vxe-column title="操作" fixed="right" width="100" align="center">
						<template #default="{ row }">
							<el-button link type="primary" @click="visitDetail(row)" title="查看回访详情"> 回访详情 </el-button>
						</template>
					</vxe-column>
				</vxe-table>
			</div>
			<pagination
				@pagination="queryList"
				:total="state.total"
				v-model:current-page="state.queryParams.PageIndex"
				v-model:page-size="state.queryParams.PageSize"
				:disabled="state.loading"
			/>
		</div>
		<!--	更多查询	-->
		<el-drawer v-model="drawer" title="更多查询" size="500px">
			<el-form :model="state.queryParams" ref="drawerRuleFormRef" @submit.native.prevent label-width="100px">
				<el-form-item label="热线号码" prop="TransferPhone">
					<el-select v-model="state.queryParams.TransferPhone" placeholder="请选择热线号码" clearable class="w100" @change="handleQuery">
						<el-option v-for="item in state.callForwardingOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
					</el-select>
				</el-form-item>
				<el-form-item label="归档类型" prop="FiledType">
					<el-select v-model="state.queryParams.FiledType" placeholder="请选择归档类型" clearable class="w100" @change="handleQuery">
						<el-option v-for="item in state.filedTypeOptions" :value="item.key" :key="item.key" :label="item.value" />
					</el-select>
				</el-form-item>
				<el-form-item label="回访人" prop="VisitUserName">
					<el-input v-model="state.queryParams.VisitUserName" placeholder="回访人" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="来电号码" prop="FromPhone">
					<el-input v-model="state.queryParams.FromPhone" placeholder="来电号码" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="受理类型" prop="AcceptType">
					<el-select v-model="state.queryParams.AcceptType" placeholder="请选择受理类型" clearable class="w100" @change="handleQuery">
						<el-option v-for="item in state.acceptTypeOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
					</el-select>
				</el-form-item>
				<el-form-item label="热点分类" prop="Hotspot">
					<el-input v-model="state.queryParams.Hotspot" placeholder="热点分类名称" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="受理人" prop="NameOrNo">
					<el-input v-model="state.queryParams.NameOrNo" placeholder="受理人" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="接办部门" prop="OrgId">
					<el-cascader
						:options="state.orgsOptions"
						filterable
						:show-all-levels="false"
						:props="{ checkStrictly: true, value: 'id', label: 'name', emitPath: false }"
						placeholder="请选择接办部门"
						clearable
						class="w100"
						v-model="state.queryParams.OrgId"
						@change="handleQuery"
					>
					</el-cascader>
				</el-form-item>
				<el-form-item label="受理时间" prop="crTime">
					<el-date-picker
						v-model="state.queryParams.crTime"
						type="datetimerange"
						unlink-panels
						range-separator="至"
						start-placeholder="开始时间"
						end-placeholder="结束时间"
						:shortcuts="shortcuts"
						@change="handleQuery"
						value-format="YYYY-MM-DD[T]HH:mm:ss"
						:default-time="defaultTimeStartEnd"
						:clearable="false"
					/>
				</el-form-item>
				<el-form-item label="办结时间" prop="doneTime">
					<el-date-picker
						v-model="state.queryParams.doneTime"
						type="datetimerange"
						unlink-panels
						range-separator="至"
						start-placeholder="开始时间"
						end-placeholder="结束时间"
						:shortcuts="shortcuts"
						@change="handleQuery"
						value-format="YYYY-MM-DD[T]HH:mm:ss"
						:default-time="defaultTimeStartEnd"
					/>
				</el-form-item>
				<el-form-item label="回访时间" prop="hfTime">
					<el-date-picker
						v-model="state.queryParams.hfTime"
						type="datetimerange"
						unlink-panels
						range-separator="至"
						start-placeholder="开始时间"
						end-placeholder="结束时间"
						:shortcuts="shortcuts"
						@change="handleQuery"
						value-format="YYYY-MM-DD[T]HH:mm:ss"
						:default-time="defaultTimeStartEnd"
					/>
				</el-form-item>
				<el-form-item label="评判状态" prop="JudgeState">
					<el-select v-model="state.queryParams.JudgeState" placeholder="请选择评判状态" clearable class="w100" @change="handleQuery">
						<el-option v-for="item in state.judgeStateOptions" :value="item.key" :key="item.key" :label="item.value" />
					</el-select>
				</el-form-item>
			</el-form>
			<template #footer>
				<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
				<el-button @click="resetQuery(drawerRuleFormRef)" class="default-button"> <SvgIcon name="ele-Refresh" class="mr5" />重置 </el-button>
			</template>
		</el-drawer>
		<!-- 回访详情 -->
		<visit-detail-com ref="visitDetailRef" @updateList="queryList" />
	</div>
</template>
<script setup lang="tsx" name="statisticsCenterDetailTwist">
import { onMounted, reactive, ref, defineAsyncComponent, computed } from 'vue';
import { ElMessage, ElMessageBox, FormInstance } from 'element-plus';
import { formatDate } from '@/utils/formatTime';
import { defaultTimeStartEnd, shortcuts } from '@/utils/constants';
import { useRoute } from 'vue-router';
import Other from '@/utils/other';
import { exportJbOrder } from '@/api/business/order';
import { downloadZip, exportAssignment } from '@/utils/tools';
import { visitTurnList, visitTurnBaseData, visitTurnExport } from '@/api/business/visit';

// 引入组件
const VisitDetailCom = defineAsyncComponent(() => import('@/views/business/visit/components/Visit-detail.vue')); // 回访
const OrderDetail = defineAsyncComponent(() => import('@/components/OrderDetail/index.vue')); // 工单详情
const pagination = defineAsyncComponent(() => import('@/components/ProTable/components/Pagination.vue')); // 分页
// 定义变量内容
const ruleFormRef = ref<RefType>(); // 表单ref
const state = reactive<any>({
	queryParams: {
		// 查询条件
		PageIndex: 1,
		PageSize: 20,
		Title: null,
		No: null,
		VisitUserName: null,
		FromPhone: null,
		AcceptType: null,
		Hotspot: null,
		OrgId: null,
		NameOrNo: null,
		crTime: [], // 受理时间
		CreationTimeStart: null,
		CreationTimeEnd: null,
		doneTime: [], // 办结时间
		ActualHandleTimeStart: null,
		ActualHandleTimeEnd: null,
		hfTime: [], // 回访时间
		VisitTimeStart: null,
		VisitTimeEnd: null,
		JudgeState: null,
		TransferPhone: null,
		FiledType: null,
		OrgJudge: null, // 部门扭转
		SeatJudge: null, // 坐席扭转
	},
	tableData: [], //表单
	loading: false, // 加载
	total: 0, // 总数
	acceptTypeOptions: [],
	callForwardingOptions: [],
	filedTypeOptions: [],
	orgsOptions: [],
	judgeStateOptions: [], // 评判状态
});
/** 搜索按钮操作 */
const handleQuery = () => {
	state.queryParams.PageIndex = 1;
	queryList();
};

/** 获取列表 */
const route = useRoute();
const routeQueryParams = route.query;
const requestParams = ref<EmptyObjectType>({});
const queryList = () => {
	state.loading = true;
	if (routeQueryParams.type) {
		switch (routeQueryParams.type) {
			case 'department':
				state.queryParams.OrgJudge = true;
				break;
			case 'seat':
				state.queryParams.SeatJudge = true;
				break;
		}
	}
	requestParams.value = Other.deepClone(state.queryParams);
	requestParams.value.CreationTimeStart = state.queryParams.crTime === null ? null : state.queryParams.crTime[0]; // 生成时间
	requestParams.value.CreationTimeEnd = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
	Reflect.deleteProperty(requestParams.value, 'crTime'); // 受理时间
	requestParams.value.ActualHandleTimeStart = state.queryParams.doneTime === null ? null : state.queryParams.doneTime[0];
	requestParams.value.ActualHandleTimeEnd = state.queryParams.doneTime === null ? null : state.queryParams.doneTime[1];
	Reflect.deleteProperty(requestParams.value, 'doneTime'); // 办结时间
	requestParams.value.VisitTimeStart = state.queryParams.hfTime === null ? null : state.queryParams.hfTime[0];
	requestParams.value.VisitTimeEnd = state.queryParams.hfTime === null ? null : state.queryParams.hfTime[1];
	Reflect.deleteProperty(requestParams.value, 'hfTime'); // 回访时间
	visitTurnList(requestParams.value)
		.then((res: any) => {
			state.tableData = res.result?.items ?? [];
			state.total = res.result.total ?? 0;
			state.loading = false;
		})
		.catch(() => {
			state.loading = false;
		});
};
/** 重置按钮操作 */
const drawerRuleFormRef = ref();
const drawer = ref(false);
const resetQuery = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.resetFields();
	ruleFormRef.value?.resetFields();
	queryList();
};
// 回访详情
const visitDetailRef = ref<RefType>();
const visitDetail = (row: any) => {
	visitDetailRef.value.openDialog(row, '回访详情');
};
// 获取查询条件基础信息
const getBaseData = async () => {
	try {
		const res: any = await visitTurnBaseData();
		const mappings: any = {
			acceptTypeOptions: 'acceptTypeOptions',
			callForwardingOptions: 'callForwardingOptions',
			orgsOptions: 'orgsOptions',
			filedTypeOptions: 'filedTypeOptions',
			judgeStateOptions: 'judgeStateOptions',
		};
		for (const key in mappings) {
			state[key] = res.result?.[mappings[key]] ?? [];
		}
	} catch (error) {
		console.log(error);
	}
};
// 交办单导出
const onJbExport = () => {
	const ids = checkTable.value.map((item: any) => item.order.id);
	exportAssignment(ids);
};

const tableRef = ref<RefType>();
const checkTable = ref<EmptyArrayType>([]);
const selectAllChangeEvent = ({ checked }) => {
	if (tableRef.value) {
		const records = tableRef.value.getCheckboxRecords();
		checkTable.value = records;
		console.log(checked ? '所有勾选事件' : '所有取消事件', records);
	}
};

const selectChangeEvent = ({ checked }) => {
	if (tableRef.value) {
		const records = tableRef.value.getCheckboxRecords();
		checkTable.value = records;
		console.log(checked ? '勾选事件' : '取消事件', records);
	}
};
const isChecked = computed(() => {
	return !Boolean(checkTable.value.length);
});
const toolbarRef = ref<RefType>();

onMounted(() => {
	queryList();
	if (tableRef.value && toolbarRef.value) {
		tableRef.value.connect(toolbarRef.value);
	}
	getBaseData();
});
</script>