hotline-web/src/views/statistics/center/detailEventFrequently.vue

<template>
	<div class="statistics-center-detail-event-frequently layout-padding">
		<div class="layout-padding-auto layout-padding-view pd20">
			<ProTable
				ref="proTableRef"
				:columns="columns"
				:data="state.tableData"
				@updateTable="queryList"
				:loading="state.loading"
				:total="state.total"
				v-model:page-index="state.queryParams.PageIndex"
				v-model:page-size="state.queryParams.PageSize"
			>
				<template #table-search>
					<el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
						<el-form-item label="工单标题" prop="Keyword">
							<el-input v-model="state.queryParams.Keyword" placeholder="工单标题" clearable @keyup.enter="handleQuery" class="keyword-input" />
						</el-form-item>
						<el-form-item label="工单编码" prop="No">
							<el-input v-model="state.queryParams.No" placeholder="工单编码" clearable @keyup.enter="handleQuery" class="keyword-input" />
						</el-form-item>
						<el-form-item label="">
							<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
							<el-button @click="drawer = true" class="default-button"> <SvgIcon name="ele-Search" class="mr5" />更多查询</el-button>
						</el-form-item>
					</el-form>
				</template>
				<template #expiredStatusText="{ row }">
					<span :class="'overdue-status-' + row.expiredStatus" :title="row.expiredStatusText"></span>
				</template>
				<template #title="{ row }">
					<order-detail :order="row" @updateList="queryList">{{ row.title }}</order-detail>
				</template>
			</ProTable>
		</div>
		<!--	更多查询	-->
		<el-drawer v-model="drawer" title="更多查询" size="500px">
			<el-form :model="state.queryParams" ref="drawerRuleFormRef" @submit.native.prevent label-width="100px">
				<el-form-item label="生成时间" prop="crTime">
					<el-date-picker
						v-model="state.queryParams.crTime"
						type="datetimerange"
						unlink-panels
						range-separator="至"
						start-placeholder="开始时间"
						end-placeholder="结束时间"
						:shortcuts="shortcuts"
						@change="handleQuery"
						value-format="YYYY-MM-DD[T]HH:mm:ss"
						:default-time="defaultTimeStartEnd"
					/>
				</el-form-item>
				<el-form-item label="省本地编码" prop="ProvinceNo">
					<el-input v-model="state.queryParams.ProvinceNo" placeholder="省本地编码" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="来电人姓名" prop="FromName">
					<el-input v-model="state.queryParams.FromName" placeholder="来电人姓名" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="转接来源" prop="TransferPhone">
					<el-input v-model="state.queryParams.TransferPhone" placeholder="转接来源" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="工单状态" prop="Statuses">
					<el-select v-model="state.queryParams.Statuses" placeholder="请选择工单状态" clearable class="w100" multiple>
						<el-option v-for="item in state.orderStatusOptions" :value="item.key" :key="item.key" :label="item.value" />
					</el-select>
				</el-form-item>
				<el-form-item label="来源渠道" prop="Channels">
					<el-select
						v-model="state.queryParams.Channels"
						placeholder="请选择来源渠道"
						multiple
						clearable
						class="w100"
						collapse-tags
						collapse-tags-tooltip
						:max-collapse-tags="2"
					>
						<el-option v-for="item in state.channelOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
					</el-select>
				</el-form-item>
				<el-form-item label="接办部门" prop="OrgCodes">
					<el-cascader
						:options="state.orgsOptions"
						filterable
						:show-all-levels="false"
						:props="{ checkStrictly: true, value: 'id', label: 'name', emitPath: false, multiple: true }"
						placeholder="请选择接办部门"
						clearable
						class="w100"
						v-model="state.queryParams.OrgCodes"
						ref="cascadeRef"
						@change="changeOrg"
						collapse-tags
						collapse-tags-tooltip
						:max-collapse-tags="2"
					>
					</el-cascader>
				</el-form-item>
				<el-form-item label="受理人" prop="NameOrNo">
					<el-input v-model="state.queryParams.NameOrNo" placeholder="受理人/坐席工号" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="联系电话" prop="PhoneNo">
					<el-input v-model="state.queryParams.PhoneNo" placeholder="联系电话" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="推送分类" prop="PushTypeCode">
					<el-select v-model="state.queryParams.PushTypeCode" placeholder="请选择推送分类" clearable class="w100" @change="handleQuery">
						<el-option v-for="item in state.pushTypeOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
					</el-select>
				</el-form-item>
				<el-form-item label="期满时间" prop="exTime">
					<el-date-picker
						v-model="state.queryParams.exTime"
						type="datetimerange"
						unlink-panels
						range-separator="至"
						start-placeholder="开始时间"
						end-placeholder="结束时间"
						:shortcuts="shortcuts"
						@change="handleQuery"
						value-format="YYYY-MM-DD[T]HH:mm:ss"
						:default-time="defaultTimeStartEnd"
					/>
				</el-form-item>
				<el-form-item label="接办人" prop="ActualHandlerName">
					<el-input v-model="state.queryParams.ActualHandlerName" placeholder="接办人" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="是否甄别" prop="IsScreen">
					<el-select v-model="state.queryParams.IsScreen" placeholder="请选择是否甄别" class="w100" clearable @change="handleQuery">
						<el-option label="是" :value="true" />
						<el-option label="否" :value="false" />
					</el-select>
				</el-form-item>
				<el-form-item label="当前节点" prop="CurrentStepCode">
					<el-select v-model="state.queryParams.CurrentStepCode" placeholder="请选择当前节点" clearable class="w100" @change="handleQuery">
						<el-option v-for="item in state.currentStepOptions" :value="item.key" :key="item.key" :label="item.value" />
					</el-select>
				</el-form-item>
				<el-form-item label="办结时间" prop="doneTime">
					<el-date-picker
						v-model="state.queryParams.doneTime"
						type="datetimerange"
						unlink-panels
						range-separator="至"
						start-placeholder="开始时间"
						end-placeholder="结束时间"
						:shortcuts="shortcuts"
						@change="handleQuery"
						value-format="YYYY-MM-DD[T]HH:mm:ss"
						:default-time="defaultTimeStartEnd"
					/>
				</el-form-item>
				<el-form-item label="是否超期" prop="IsOverTime">
					<el-select v-model="state.queryParams.IsOverTime" placeholder="请选择是否超期" class="w100" clearable @change="handleQuery">
						<el-option label="是" :value="true" />
						<el-option label="否" :value="false" />
					</el-select>
				</el-form-item>
				<el-form-item label="来电主体" prop="IdentityType">
					<el-select v-model="state.queryParams.IdentityType" placeholder="请选择来电主体" clearable class="w100" @change="handleQuery">
						<el-option v-for="item in state.identityTypeOptions" :value="item.key" :key="item.key" :label="item.value" />
					</el-select>
				</el-form-item>
			</el-form>
			<template #footer>
				<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
				<el-button @click="resetQuery(drawerRuleFormRef)" class="default-button"> <SvgIcon name="ele-Refresh" class="mr5" />重置 </el-button>
			</template>
		</el-drawer>
	</div>
</template>
<script setup lang="tsx" name="eventFrequentlyDetail">
import { defineAsyncComponent, onMounted, reactive, ref } from 'vue';
import type { FormInstance } from 'element-plus';
import { defaultTimeStartEnd, shortcuts } from '@/utils/constants';
import other from '@/utils/other';
import { useRoute, useRouter } from 'vue-router';
import { formatDate } from '@/utils/formatTime';
import { listBaseData } from '@/api/business/order';
import { departmentHighFrequencyDetail, departmentHighFrequencyEventDetail } from '@/api/statistics/center';
import Other from '@/utils/other';

// 引入组件
const OrderDetail = defineAsyncComponent(() => import('@/components/OrderDetail/index.vue')); // 工单详情

// 定义变量内容
const state = reactive<any>({
	queryParams: {
		PageIndex: 1, // 当前页
		PageSize: 20, // 每页条数
		// 查询条件
		No: null, // 工单编码
		ProvinceNo: null, // 省本地编码
		ActualHandlerName: null, // 接办人
		IsScreen: null, // 是否甄别
		CurrentStepCode: null, // 办理节点
		IsOverTime: null, // 是否超期
		FromName: null, // 来电人姓名
		FromPhone: null, // 来电号码
		Keyword: null, // 关键字
		Content: null, // 工单内容
		AcceptTypes: null, // 受理类型
		Channels: null, // 渠道
		HotspotIds: [], // 热点
		OrgCodes: [], // 机构
		NameOrNo: null, // 受理坐席
		crTime: [], // 创建时间
		CreationTimeStart: null, // 创建时间 开始
		CreationTimeEnd: null, // 创建时间 结束
		TransferPhone: null, // 转派人
		exTime: [], // 过期时间
		ExpiredTimeStart: null, //办理期限 开始
		ExpiredTimeEnd: null, //办理期限 结束
		PhoneNo: null, // 手机号
		Statuses: [], // 状态
		doneTime: [], // 办结时间
		PushTypeCode: null, //推送类型
	},
	tableData: [], //表单
	loading: false, // 加载
	total: 0, // 总数
	acceptTypeOptions: [], //受理类型
	channelOptions: [], // 来源频道
	orderStatusOptions: [], // 工单状态
	currentStepOptions: [], // 办理节点
	identityTypeOptions: [], // 来电主体
	orgsOptions: [], // 部门
	pushTypeOptions: [], //推送分类
	orgData: [], // 机构数据
	areaOptions: [], // 省市区数据
});
const route = useRoute(); // 路由
const proTableRef = ref<RefType>(); // 表格ref
// 表格配置项
const columns = ref<any[]>([
	{ prop: 'expiredStatusText', label: '超期状态', align: 'center', width: 80 },
	{ prop: 'no', label: '工单编码', minWidth: 140 },
	{ prop: 'isProvinceText', label: '省/市工单', minWidth: 90 },
	{ prop: 'currentStepName', label: '当前节点', minWidth: 120 },
	{ prop: 'statusText', label: '工单状态', minWidth: 100 },
	{ prop: 'title', label: '工单标题', minWidth: 200 },
	{
		prop: 'startTime',
		label: '受理时间',
		minWidth: 160,
		render: (scope) => {
			return <span>{formatDate(scope.row.startTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
		},
	},
	{
		prop: 'expiredTime',
		label: '工单期满时间',
		width: 160,
		render: (scope) => {
			return <span>{formatDate(scope.row.expiredTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
		},
	},
	{
		prop: 'filedTime',
		label: '办结时间',
		width: 160,
		render: (scope) => {
			return <span>{formatDate(scope.row.filedTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
		},
	},
	{ prop: 'orgLevelOneName', label: '一级部门', width: 140 },
	{ prop: 'actualHandleOrgName', label: '接办部门', width: 140 },
	{ prop: 'acceptType', label: '受理类型', width: 100 },
	{ prop: 'counterSignTypeText', label: '是否会签', width: 90 },
	{ prop: 'sourceChannel', label: '来源渠道', width: 100 },
	{ prop: 'hotspotName', label: '热点分类', width: 150 },
	{ prop: 'tagNames', label: '工单标签', width: 150 },
	{ prop: 'acceptorName', label: '受理人', width: 120 },
]);
// 获取选择组织name值
const cascadeRef = ref<RefType>();
const changeOrg = () => {
	let currentNode = cascadeRef.value.getCheckedNodes();
	state.queryParams.orgCode = currentNode[0]?.data.orgCode ?? '';
};
// 获取查询条件基础信息
const getBaseData = async () => {
	try {
		const res: any = await listBaseData();
		const mappings: any = {
			channelOptions: 'channelOptions',
			orgsOptions: 'orgsOptions',
			pushTypeOptions: 'pushTypeOptions',
			orderStatusOptions: 'orderStatusOptions',
			identityTypeOptions: 'identityTypeOptions',
			currentStepOptions: 'currentStepOptions',
		};
		for (const key in mappings) {
			state[key] = res.result?.[mappings[key]] ?? [];
		}
	} catch (error) {
		console.log(error);
	}
};
// 手动查询，将页码设置为1
const handleQuery = () => {
	state.queryParams.PageIndex = 1;
	queryList();
};
const routeQueryParams = route.query;

/** 获取列表 */
const requestParams = ref<EmptyObjectType>({});
const queryList = async () => {
	requestParams.value = Other.deepClone(state.queryParams);
	requestParams.value.CreationTimeStart = state.queryParams.crTime === null ? null : state.queryParams.crTime[0]; // 生成时间
	requestParams.value.CreationTimeEnd = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
	Reflect.deleteProperty(requestParams.value, 'crTime'); // 删除无用的参数
	requestParams.value.ExpiredTimeStart = state.queryParams.exTime === null ? null : state.queryParams.exTime[0]; // 期满时间
	requestParams.value.ExpiredTimeEnd = state.queryParams.exTime === null ? null : state.queryParams.exTime[1];
	Reflect.deleteProperty(requestParams.value, 'exTime'); // 删除无用的参数
	requestParams.value.ActualHandleTimeStart = state.queryParams.doneTime === null ? null : state.queryParams.doneTime[0]; // 办结时间
	requestParams.value.ActualHandleTimeEnd = state.queryParams.doneTime === null ? null : state.queryParams.doneTime[1];
	Reflect.deleteProperty(requestParams.value, 'doneTime'); // 删除无用的参数
	state.loading = true;
	try {
		switch (routeQueryParams.type) {
			case 'event':
				requestParams.value.StartTime = routeQueryParams.StartTime;
				requestParams.value.EndTime = routeQueryParams.EndTime;
				requestParams.value.HotspotId = routeQueryParams.HotspotId;
				requestParams.value.AreaCode = routeQueryParams.AreaCode;
				requestParams.value.AcceptTypeCode = routeQueryParams.AcceptTypeCode;
				const { result } = await departmentHighFrequencyEventDetail(requestParams.value);
				state.tableData = result.items ?? [];
				state.total = result.total;
				state.loading = false;
				break;
			case 'tel':
				Reflect.deleteProperty(requestParams.value, 'AreaCode'); // 删除无用的参数
				requestParams.value.StartTime = routeQueryParams.StartTime;
				requestParams.value.EndTime = routeQueryParams.EndTime;
				requestParams.value.FromPhone = routeQueryParams.FromPhone;
				const response = await departmentHighFrequencyDetail(requestParams.value);
				state.tableData = response?.result.items ?? [];
				state.total = response?.result.total;
				state.loading = false;
				break;
			default:
				state.loading = false;
				break;
		}
	} catch (e) {
		state.loading = false;
	}
};
/** 重置按钮操作 */
const drawerRuleFormRef = ref();
const ruleFormRef = ref<RefType>(); // 表单ref
const drawer = ref(false);
const resetQuery = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.resetFields();
	ruleFormRef.value?.resetFields();
	queryList();
};
onMounted(() => {
	getBaseData();
	queryList();
});
</script>