hotline-web/src/views/business/visit/todo.vue

<template>
	<div class="business-visit-todo-container layout-padding">
		<div class="layout-padding-auto layout-padding-view pd20">
			<vxe-grid v-bind="gridOptions" ref="gridRef" v-on="gridEvents" @checkbox-all="selectAllChangeEvent" @checkbox-change="selectChangeEvent">
				<template #form>
					<el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline label-width="100px" :disabled="gridOptions.loading">
						<el-form-item label="数据范围" prop="QuerySelf" v-auth="'business:visit:todo:querySelf'">
							<el-segmented
								:options="[
									{ label: '我的', value: true },
									{ label: '全部', value: false },
								]"
								v-model="state.queryParams.QuerySelf"
								@change="handleQuery"
								:disabled="state.loading"
							/>
						</el-form-item>
						<el-form-item label="工单类型" prop="IsProvince" v-auth="'business:visit:todo:orderType'" v-if="['YiBin','LuZhou'].includes(themeConfig.appScope)">
							<el-segmented
								:options="[
									{
										value: 'all',
										label: '全部',
									},
									{
										value: 'city',
										label: '市工单',
									},
									{
										value: 'province',
										label: '省工单',
									},
								]"
								v-model="fastSearch"
								@change="fastSearchChange"
								:disabled="state.loading"
							/>
						</el-form-item>
						<el-form-item label="回访状态" prop="VisitStateQuery">
							<el-segmented
								:options="visitStateOptions"
								v-model="state.queryParams.VisitStateQuery"
								@change="handleQuery"
								:disabled="state.loading"
							/>
						</el-form-item>
						<template v-if="['YiBin'].includes(themeConfig.appScope)">
							<el-form-item prop="IsAiVisit" v-if="state.queryParams.VisitStateQuery === 2">
								<el-checkbox v-model="state.queryParams.IsAiVisit" border @change="handleQuery">未建立智能回访任务</el-checkbox>
							</el-form-item>
						</template>
						<el-form-item label="工单标题" prop="Keyword">
							<el-input v-model.trim="state.queryParams.Keyword" placeholder="工单标题" clearable @keyup.enter="handleQuery" class="keyword-input" />
						</el-form-item>
						<el-form-item label="工单编码" prop="No">
							<el-input v-model.trim="state.queryParams.No" placeholder="工单编码" clearable @keyup.enter="handleQuery" class="keyword-input" />
						</el-form-item>
						<el-form-item>
							<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
							<el-button @click="drawer = true" class="default-button"> <SvgIcon name="ele-Search" class="mr5" />更多查询</el-button>
						</el-form-item>
					</el-form>
				</template>
				<template #toolbar_buttons>
					<el-button type="primary" @click="messageVisit" :disabled="isChecked" v-auth="'business:visit:todo:message'">
						<SvgIcon name="ele-Message" class="mr5" />短信回访<span v-if="checkTable.length">({{ checkTable.length }})</span></el-button
					>
					<el-button type="primary" @click="batchVisit" :disabled="isChecked" v-auth="'business:visit:todo:batch'">
						<SvgIcon name="ele-DocumentCopy" class="mr5" />批量回访<span v-if="checkTable.length">({{ checkTable.length }})</span></el-button
					>
					<!--					<el-button type="primary" @click="multiplePeople" :disabled="isChecked" v-auth="'business:visit:todo:multiplePeople'">
						<SvgIcon name="ele-User" class="mr5" />分配回访人</el-button
					>-->
					<el-button type="primary" @click="onMigration" v-auth="'business:visit:todo:migration'" :disabled="isChecked">
						<SvgIcon name="ele-Rank" class="mr5" />平级移动<span v-if="checkTable.length">({{ checkTable.length }})</span>
					</el-button>
				</template>
				<template #order_detail="{ row }">
					<order-detail :order="row.order" @updateList="refreshList">{{ row.order?.title }}</order-detail>
				</template>
				<template #action="{ row }">
					<el-button link type="primary" @click="onManpower(row)" title="工单回访" v-auth="'business:visit:todo:manpower'"> 回访 </el-button>
				</template>
				<template #pager>
					<pagination
						@pagination="queryList"
						:total="state.total"
						v-model:current-page="state.queryParams.PageIndex"
						v-model:page-size="state.queryParams.PageSize"
						:disabled="state.loading"
					/>
				</template>
			</vxe-grid>
		</div>
		<!--	更多查询	-->
		<el-drawer v-model="drawer" title="更多查询" size="500px">
			<el-form :model="state.queryParams" ref="drawerRuleFormRef" @submit.native.prevent label-width="100px" :disabled="gridOptions.loading">
				<el-form-item label="来电号码" prop="FromPhone">
					<el-input v-model.trim="state.queryParams.FromPhone" placeholder="来电号码" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="联系电话" prop="Contact">
					<el-input v-model.trim="state.queryParams.Contact" placeholder="联系电话" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="回访人" prop="EmployeeName">
					<el-input v-model="state.queryParams.EmployeeName" placeholder="回访人" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="来电主体" prop="IdentityType">
					<el-select v-model="state.queryParams.IdentityType" placeholder="请选择来电主体" clearable @change="handleQuery">
						<el-option :value="1" label="市民" />
						<el-option :value="2" label="企业" />
					</el-select>
				</el-form-item>
				<el-form-item label="一级部门" prop="OrgLevelOneName">
					<el-input v-model="state.queryParams.OrgLevelOneName" placeholder="一级部门" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="接办部门" prop="ActualHandleOrgName">
					<el-input v-model="state.queryParams.ActualHandleOrgName" placeholder="接办部门" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="归档类型" prop="FiledType">
					<el-select v-model="state.queryParams.FiledType" placeholder="请选择归档类型" @change="handleQuery" clearable>
						<el-option label="中心归档" value="10" />
						<el-option label="部门归档" value="20" />
					</el-select>
				</el-form-item>
				<el-form-item label="是否会签" prop="IsCountersign">
					<el-select v-model="state.queryParams.IsCountersign" placeholder="请选择是否会签" @change="handleQuery" clearable>
						<el-option label="是" value="true" />
						<el-option label="否" value="false" />
					</el-select>
				</el-form-item>
				<el-form-item label="发布时间" prop="fbTime">
					<el-date-picker
						v-model="state.queryParams.fbTime"
						type="datetimerange"
						unlink-panels
						range-separator="至"
						start-placeholder="开始时间"
						end-placeholder="结束时间"
						:shortcuts="shortcuts"
						@change="handleQuery"
						value-format="YYYY-MM-DD[T]HH:mm:ss"
						:default-time="defaultTimeStartEnd"
					/>
				</el-form-item>
				<el-form-item label="受理时间" prop="slTime">
					<el-date-picker
						v-model="state.queryParams.slTime"
						type="datetimerange"
						unlink-panels
						range-separator="至"
						start-placeholder="开始时间"
						end-placeholder="结束时间"
						:shortcuts="shortcuts"
						@change="handleQuery"
						value-format="YYYY-MM-DD[T]HH:mm:ss"
						:default-time="defaultTimeStartEnd"
					/>
				</el-form-item>
				<el-form-item label="回访方式" prop="VisitType">
					<el-select v-model="state.queryParams.VisitType" placeholder="请选择回访方式" @change="handleQuery" clearable>
						<el-option v-for="item in state.visitTypeOptions" :value="item.key" :key="item.key" :label="item.value" />
					</el-select>
				</el-form-item>
				<el-form-item label="来源渠道" prop="Channel">
					<el-select v-model="state.queryParams.Channel" placeholder="请选择来源渠道" clearable @change="handleQuery">
						<el-option v-for="item in channelOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
					</el-select>
				</el-form-item>
				<el-form-item label="是否超期" prop="IsOverTime">
					<el-select v-model="state.queryParams.IsOverTime" placeholder="请选择是否超期" class="w100" clearable @change="handleQuery">
						<el-option label="是" :value="true" />
						<el-option label="否" :value="false" />
					</el-select>
				</el-form-item>
				<el-form-item label="智能回访结果" prop="AiVisitResult" v-if="['YiBin'].includes(themeConfig.appScope)">
					<el-select v-model="state.queryParams.AiVisitResult" placeholder="请选择智能回访结果" clearable @change="handleQuery">
						<el-option v-for="item in aiVisitResultOptions" :value="item.key" :key="item.key" :label="item.value" />
					</el-select>
				</el-form-item>
				<el-form-item label="工单标签" prop="OrderTagCode" v-if="['ZiGong', 'LuZhou'].includes(themeConfig.appScope)">
					<el-cascader
						:options="orderTagOptions"
						filterable
						:props="{ value: 'dicDataValue', label: 'dicDataName', emitPath: false, checkStrictly: true }"
						placeholder="请选择工单标签"
						class="w100"
						v-model="state.queryParams.OrderTagCode"
						@change="handleQuery"
						clearable
					>
					</el-cascader>
				</el-form-item>
				<el-form-item label="是否分配回访人" prop="isEmployeeNameNull" label-width="120px" v-if="['ZiGong', 'LuZhou'].includes(themeConfig.appScope)">
					<el-select v-model="state.queryParams.isEmployeeNameNull" placeholder="请选择是否分配回访人" class="w100" clearable @change="handleQuery">
						<el-option label="是" :value="true" />
						<el-option label="否" :value="false" />
					</el-select>
				</el-form-item>
			</el-form>
			<template #footer>
				<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
				<el-button @click="resetQuery(drawerRuleFormRef)" class="default-button"> <SvgIcon name="ele-Refresh" class="mr5" />重置 </el-button>
			</template>
		</el-drawer>
		<!-- 回访 -->
		<visit-detail ref="visitDetailRef" @updateList="refreshList" />
		<!--  分配回访人  -->
		<assign-return-visitors ref="assignReturnVisitorsRef" @updateList="refreshList" />
		<!-- 工单平移 -->
		<order-migration ref="orderMigrationRef" @updateList="refreshList" />
		<!-- 批量回访 -->
		<visit-batch ref="visitBatchRef" @updateList="refreshList" />
	</div>
</template>

<script setup lang="tsx" name="businessVisitTodo">
import { computed, defineAsyncComponent, onMounted, reactive, ref } from 'vue';
import { ElMessageBox, FormInstance, ElMessage } from 'element-plus';
import { visitList } from '@/api/todo/visit';
import { visitListExport, visitSearchBaseData, visitSendSms } from '@/api/business/visit';
import { useThemeConfig } from '@/stores/themeConfig';
import { storeToRefs } from 'pinia';
import { defaultTimeStartEnd, shortcuts } from '@/utils/constants';
import Other from '@/utils/other';
// 引入组件
const VisitDetail = defineAsyncComponent(() => import('/src/views/business/visit/components/Visit-detail.vue')); // 回访
const AssignReturnVisitors = defineAsyncComponent(() => import('@/views/business/visit/components/Assign-return-visitors.vue')); // 分配回访人
const OrderDetail = defineAsyncComponent(() => import('@/components/OrderDetail/index.vue')); // 工单详情
const OrderMigration = defineAsyncComponent(() => import('@/views/todo/center/Order-migration.vue')); // 工单平移
const VisitBatch = defineAsyncComponent(() => import('@/views/business/visit/components/Visit-batch.vue')); // 批量回访
const pagination = defineAsyncComponent(() => import('@/components/ProTable/components/Pagination.vue')); // 分页

// 定义变量内容
const fastSearch = ref('all'); // tab位置
const fastSearchChange = (val: string) => {
	fastSearch.value = val;
	switch (val) {
		case 'all':
			state.queryParams.IsProvince = null;
			break;
		case 'city':
			state.queryParams.IsProvince = false;
			break;
		case 'province':
			state.queryParams.IsProvince = true;
			break;
	}
	handleQuery();
};
const state = reactive<any>({
	queryParams: {
		// 查询条件
		PageIndex: 1,
		PageSize: 20,
		Keyword: null, // 关键字
		FiledType: null, // 归档类型
		IsCountersign: null, // 是否会签
		VisitStateQuery: 2, // 回访状态  2待回访
		VisitType: null, // 回访方式
		No: null,
		QuerySelf: true, // 是否只查询自己的待回访工单
		EmployeeName: null, // 回访人
		IsProvince: null, // 是否省工单
		FromPhone: null, //来电号码
		Contact: null, //联系电话
		ActualHandleOrgName: null, // 接办部门
		fbTime: [], // 发布时间
		StartPublishTime: null,
		EndPublishTime: null,
		OrgLevelOneName: null, // 一级部门
		IdentityType: null,
		slTime: [], // 受理时间
		CreationTimeStart: null,
		CreationTimeEnd: null,
		AiVisitResult: null, //智能回访结果
		IsAiVisit: null, // IsAiVisit
		SortField: null, // 排序字段
		SortRule: null, // 排序方式
		OrderTagCode: null, // 工单标签
		isEmployeeNameNull: null, // 回访人是否为空
	},
	tableData: [], //表单
	loading: false, // 加载
	total: 0, // 总数
	visitTypeOptions: [],
});
const storesThemeConfig = useThemeConfig();
const { themeConfig } = storeToRefs(storesThemeConfig);

const requestParams = ref<EmptyObjectType>({});
const gridOptions = reactive<any>({
	loading: false,
	border: true,
	showOverflow: true,
	columnConfig: {
		resizable: true,
	},
	scrollY: {
		enabled: true,
		gt: 100,
	},
	toolbarConfig: {
		zoom: true,
		custom: true,
		refresh: {
			queryMethod: () => {
				handleQuery();
			},
		},
		tools: [{ toolRender: { name: 'exportCurrent' } }, { toolRender: { name: 'exportAll' } }],
		slots: {
			buttons: 'toolbar_buttons',
		},
	},
	customConfig: {
		storage: true,
	},
	id: 'businessVisitTodo',
	rowConfig: { isHover: true, height: 30, isCurrent: true, useKey: true },
	height: 'auto',
	columns: [
		{ type: 'checkbox', width: 50, align: 'center' },
		{
			field: 'order.expiredStatusText',
			title: '状态',
			width: 60,
			align: 'center',
			slots: {
				default: ({ row }) => {
					return <span class={'overdue-status-' + row.order?.expiredStatus} title={row.order?.expiredStatusText}></span>;
				},
			},
		},
		{ field: 'order.acceptorName', title: '受理人', width: 120 },
		{ field: 'order.no', title: '工单编码', width: 140 },
		{ field: 'order.isProvinceText', title: '省/市工单', width: 90 },
		{
			field: 'order.title',
			title: '工单标题',
			minWidth: 200,
			slots: { default: 'order_detail' },
		},
		{
			field: 'order.isUrgentText',
			title: '是否紧急',
			width: 90,
			slots: {
				default: ({ row }) => {
					return <span class="color-danger font-bold">{row.order?.isUrgentText}</span>;
				},
			},
		},
		{ field: 'order.sensitiveText', title: '敏感词', width: 150 },
		{ field: 'order.sourceChannel', title: '来源渠道', width: 110 },
		{ field: 'visitStateText', title: '回访状态', width: 100 },
		{ field: 'visitTypeText', title: '回访方式', width: 100 },
		{ field: 'order.acceptType', title: '受理类型', width: 110 },
		{ field: 'order.hotspotName', title: '热点分类', width: 150 },
		{ field: 'order.fromPhone', title: '来电号码', width: 150 },
		{ field: 'order.orgLevelOneName', title: '一级部门', width: 150 },
		{ field: 'order.actualHandleOrgName', title: '接办部门', width: 140 },
		{
			field: 'order.creationTime',
			title: '受理时间',
			width: 160,
			formatter: 'formatDate',
			sortable: true,
		},
		{
			field: 'order.filedTime',
			title: '办结时间',
			width: 160,
			formatter: 'formatDate',
			sortable: true,
		},
		{
			field: 'publishTime',
			title: '发布时间',
			width: 160,
			formatter: 'formatDate',
			sortable: true,
		},
		{
			field: 'creationTime',
			title: '回访任务创建时间',
			width: 160,
			formatter: 'formatDate',
		},
		{ field: 'employeeName', title: '回访人', width: 120 },
		{ field: 'order.orderTag', title: '工单标签', width: 140 },
		{ title: '操作', width: 80, fixed: 'right', align: 'center', slots: { default: 'action' } },
	],
	data: [],
	params: {
		exportMethod: visitListExport,
		exportParams: requestParams,
	},
	sortConfig: {
		remote: true,
	},
});

const visitStateOptions = ref<EmptyArrayType>([
	{ label: '待回访', value: 2 },
	{ label: '短信回访中', value: 21 },
	{ label: '短信不满意待回访', value: 41 },
	{ label: '未接通', value: 51 },
]);
if (themeConfig.value.appScope === 'YiBin') {
	visitStateOptions.value = [
		{ label: '智能待回访', value: 2 },
		{ label: '短信回访中', value: 21 },
		{ label: '智能回访待处理', value: 23 },
		{ label: '短信回访待处理', value: 41 },
		{ label: '未接通', value: 51 },
		{ label: '智能回访中', value: 61 },
	];
} else {
	visitStateOptions.value = [
		{ label: '待回访', value: 2 },
		{ label: '短信回访中', value: 21 },
		{ label: '短信不满意待回访', value: 41 },
		{ label: '未接通', value: 51 },
	];
}
const channelOptions = ref<EmptyArrayType>([]);
const aiVisitResultOptions = ref<EmptyArrayType>([]);
const orderTagOptions = ref<EmptyArrayType>([]); // 工单标签
// 获取基础数据
const getBaseData = () => {
	visitSearchBaseData().then((res: any) => {
		state.visitTypeOptions = res.result?.visitType ?? [];
		channelOptions.value = res.result?.sourceChannel ?? [];
		aiVisitResultOptions.value = res.result?.aiVisitResult ?? [];
		orderTagOptions.value = res.result?.orderTags ?? [];
	});
};
const gridEvents = {
	sortChange(val: any) {
		state.queryParams.SortField = val.order ? val.field : null;
		// 0 升序 1 降序
		state.queryParams.SortRule = val.order ? (val.order == 'desc' ? 1 : 0) : null;
		handleQuery();
	},
};
// 手动查询，将页码设置为1
const handleQuery = () => {
	if (state.queryParams.VisitStateQuery !== 2) {
		state.queryParams.IsAiVisit = null;
	}
	state.queryParams.PageIndex = 1;
	queryList();
};
// 刷新列表
const refreshList = () => {
	queryList();
};
/** 获取列表 */
const queryList = () => {
	return new Promise((resolve, reject) => {
		state.loading = true;
		gridOptions.loading = true;
		requestParams.value = Other.deepClone(state.queryParams);
		requestParams.value.StartPublishTime = state.queryParams.fbTime === null ? null : state.queryParams.fbTime[0];
		requestParams.value.EndPublishTime = state.queryParams.fbTime === null ? null : state.queryParams.fbTime[1];
		Reflect.deleteProperty(requestParams.value, 'fbTime');
		requestParams.value.CreationTimeStart = state.queryParams.slTime === null ? null : state.queryParams.slTime[0];
		requestParams.value.CreationTimeEnd = state.queryParams.slTime === null ? null : state.queryParams.slTime[1];
		Reflect.deleteProperty(requestParams.value, 'slTime');
		if(themeConfig.value.appScope === 'ZiGong') {
			requestParams.value.IsProvince = false;
		}
		visitList(requestParams.value)
			.then((res: any) => {
				state.tableData = res.result?.items ?? [];
				gridOptions.data = state.tableData;
				state.total = res.result?.total ?? 0;
				state.loading = false;
				resolve(res);
				gridRef.value.clearCheckboxRow();
				checkTable.value = [];
				gridOptions.loading = false;
			})
			.catch(() => {
				state.loading = false;
				gridRef.value.clearCheckboxRow();
				checkTable.value = [];
				gridOptions.loading = false;
				reject();
			});
	});
};

/** 重置按钮操作 */
const drawerRuleFormRef = ref();
const ruleFormRef = ref<RefType>(); // 表单ref
const drawer = ref(false);
const resetQuery = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.resetFields();
	state.queryParams.QuerySelf = true;
	state.queryParams.IsProvince = null;
	fastSearch.value = 'all';
	ruleFormRef.value?.resetFields();
	queryList();
};
// 批量分配
const assignReturnVisitorsRef = ref<RefType>();
const multiplePeople = () => {
	const ids = checkTable.value.map((item: any) => item.id);
	assignReturnVisitorsRef.value.openDialog(ids);
};
// 回访
const visitDetailRef = ref<RefType>();
const onManpower = (row: any) => {
	visitDetailRef.value.openDialog(row);
};
// 平移功能
const orderMigrationRef = ref<RefType>();
const onMigration = () => {
	const ids = checkTable.value.map((item: any) => item.id);
	orderMigrationRef.value.openDialog('visitTodo', ids);
};
// 短信回访
const messageVisit = () => {
	const ids = checkTable.value.map((item: any) => item.id);
	ElMessageBox.confirm(`您确定要选中的工单进行短信回访?`, '提示', {
		confirmButtonText: '确定',
		cancelButtonText: '取消',
		type: 'warning',
		draggable: true,
		autofocus: false,
	})
		.then(() => {
			visitSendSms({ ids })
				.then((res: any) => {
					ElMessage.success('操作成功');
					queryList();
				})
				.catch((e) => {
					console.log(e);
				});
		})
		.catch(() => {});
};
// 批量回访
const visitBatchRef = ref<RefType>();
const batchVisit = () => {
	const visit = checkTable.value.map((item: any) => {
		return {
			orderId: item.order?.id,
			visitId: item.id,
			no: item.order?.no,
		};
	});
	visitBatchRef.value.openDialog(visit);
};
const checkTable = ref<EmptyArrayType>([]);
const gridRef = ref<RefType>();
const selectAllChangeEvent = ({ checked }) => {
	if (gridRef.value) {
		const records = gridRef.value.getCheckboxRecords();
		checkTable.value = records;
		console.log(checked ? '所有勾选事件' : '所有取消事件', records);
	}
};

const selectChangeEvent = ({ checked }) => {
	if (gridRef.value) {
		const records = gridRef.value.getCheckboxRecords();
		checkTable.value = records;
		console.log(checked ? '勾选事件' : '取消事件', records);
	}
};
const isChecked = computed(() => {
	return !Boolean(checkTable.value.length);
});
onMounted(() => {
	queryList().then(() => {
		getBaseData();
	});
});
</script>