hotline-web/src/views/statistics/department/detailSatisfiedList.vue

<template>
	<div class="statistics-department-satisfaction-detail-list-container layout-padding">
    <div class="layout-padding-auto layout-padding-view pd20">
			<ProTable
				ref="proTableRef"
				:columns="columns"
				:data="state.tableData"
				@updateTable="queryList"
				:loading="state.loading"
				:total="state.total"
				v-model:page-index="state.queryParams.PageIndex"
				v-model:page-size="state.queryParams.PageSize"
				:toolButton="['refresh', 'setting', 'exportCurrent', 'exportAll']"
				:exportMethod="departmentSatisfactionListExport"
				:exportParams="requestParams"
			>
        <template #table-search>
          <el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
                <el-form-item label="工单标题" prop="Keyword">
                  <el-input v-model="state.queryParams.Keyword" placeholder="工单标题" clearable @keyup.enter="handleQuery" />
                </el-form-item>
                <el-form-item label="工单编码" prop="No">
                  <el-input v-model="state.queryParams.No" placeholder="工单编码" clearable @keyup.enter="handleQuery" />
                </el-form-item>
                <el-form-item label="受理时间" prop="crTime">
                  <el-date-picker
                      v-model="state.queryParams.crTime"
                      type="datetimerange"
                      unlink-panels
                      range-separator="至"
                      start-placeholder="开始时间"
                      end-placeholder="结束时间"
                      :shortcuts="shortcuts"
                      @change="handleQuery"
                      value-format="YYYY-MM-DD[T]HH:mm:ss"
                      :default-time="defaultTimeStartEnd"
                      :clearable="false"
                  />
                </el-form-item>
                <el-form-item label="" label-width="0">
                    <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
										<el-button @click="drawer = true" class="default-button"> <SvgIcon name="ele-Search" class="mr5" />更多查询</el-button>
                </el-form-item>
          </el-form>
        </template>
				<template #tableHeader="scope">
					<el-button type="primary" @click="onJbExport" :disabled="!scope.isSelected" :loading="state.loading"
						><SvgIcon name="iconfont icon-daochu" class="mr5" />交办单导出
					</el-button>
				</template>
								<template #description>
					<el-popover :width="500" trigger="click">
						<template #reference>
							<el-button circle title="口径说明"><SvgIcon name="ele-QuestionFilled" /></el-button>
						</template>
						<el-descriptions title="" :column="1" border>
							<el-descriptions-item label="工单编码">工单编号</el-descriptions-item>
							<el-descriptions-item label="重办次数">发布是重办的次数</el-descriptions-item>
							<el-descriptions-item label="甄别">甄别中、未甄别、甄别退回、不同意、</el-descriptions-item>
							<el-descriptions-item label="回访信息"> 工单回访内容 </el-descriptions-item>
							<el-descriptions-item label="受理时间"> 工单新建时间 </el-descriptions-item>
							<el-descriptions-item label="工单标题"> 工单的标题(点击可查看工单详情)</el-descriptions-item>
							<el-descriptions-item label="话务员"> 工单回访话务员 </el-descriptions-item>
							<el-descriptions-item label="部门名称"> 新建工单用户所在部门 </el-descriptions-item>
							<el-descriptions-item label="评价工具"> 电话、门户网站、 </el-descriptions-item>
							<el-descriptions-item label="回访时间"> 工单回访时间 </el-descriptions-item>
							<el-descriptions-item label="满意度"> 回访时的满意度 </el-descriptions-item>
							<el-descriptions-item label="办结时间"> 工单办理完成的时间 </el-descriptions-item>
						</el-descriptions>
					</el-popover>
				</template>
				<template #title="{ row }">
					<order-detail :order="row" @updateList="queryList">{{ row.title }}</order-detail>
				</template>
				<template #operation="{ row }">
					<el-button link type="primary" @click="visitDetail(row)" title="查看回访详情"> 回访详情 </el-button>
				</template>
			</ProTable>
		</div>
		<!-- 回访详情 -->
		<visit-detail-com ref="visitDetailRef" @updateList="queryList" />
		<!--	更多查询	-->
		<el-drawer v-model="drawer" title="更多查询" size="500px">
			<el-form :model="state.queryParams" ref="drawerRuleFormRef" @submit.native.prevent label-width="100px">
						<el-form-item label="回访人姓名" prop="VisitUser">
							<el-input v-model="state.queryParams.VisitUser" placeholder="回访人姓名" clearable @keyup.enter="handleQuery" />
						</el-form-item>
						<el-form-item label="办件结果" prop="OrgProcessingResults">
							<el-select
								v-model="state.queryParams.OrgProcessingResults"
								placeholder="请选择来办件结果"
								clearable
								class="w100"
								@change="handleQuery"
							>
								<el-option v-for="item in state.visitSatisfaction" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
							</el-select>
						</el-form-item>
						<el-form-item label="热点分类" prop="Hotspot">
							<el-input v-model="state.queryParams.Hotspot" placeholder="热点分类名称" clearable @keyup.enter="handleQuery" />
						</el-form-item>
						<el-form-item label="回访部门" prop="OrgId">
							<el-cascader
								:options="state.orgsOptions"
								filterable
								:show-all-levels="false"
								:props="{ checkStrictly: true, value: 'id', label: 'name', emitPath: false }"
								placeholder="请选择回访部门"
								clearable
								class="w100"
								v-model="state.queryParams.OrgId"
								@change="handleQuery"
							>
							</el-cascader>
						</el-form-item>
						<el-form-item label="办结时间" prop="doneTime">
							<el-date-picker
								v-model="state.queryParams.doneTime"
								type="datetimerange"
								unlink-panels
								range-separator="至"
								start-placeholder="开始时间"
								end-placeholder="结束时间"
								:shortcuts="shortcuts"
								@change="handleQuery"
								value-format="YYYY-MM-DD[T]HH:mm:ss"
								:default-time="defaultTimeStartEnd"
							/>
						</el-form-item>
						<el-form-item label="来电主体" prop="TypeCode">
							<el-select v-model="state.queryParams.TypeCode" placeholder="请选择来电主体" @change="handleQuery">
								<el-option :value="0" label="全部" />
								<el-option :value="1" label="市民" />
								<el-option :value="2" label="企业" />
							</el-select>
						</el-form-item>
			</el-form>
			<template #footer>
				<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
				<el-button @click="resetQuery(drawerRuleFormRef)" class="default-button"> <SvgIcon name="ele-Refresh" class="mr5" />重置 </el-button>
			</template>
		</el-drawer>
	</div>
</template>
<script setup lang="tsx" name="statisticsDepartmentSatisfiedDetailList">
import { onMounted, reactive, ref, defineAsyncComponent } from 'vue';
import { ElMessage, ElMessageBox, FormInstance } from 'element-plus';
import { departmentSatisfactionDetailBase, departmentSatisfactionList, departmentSatisfactionListExport } from '@/api/statistics/department';
import { formatDate } from '@/utils/formatTime';
import { defaultDateOne, defaultTimeStartEnd, shortcuts } from '@/utils/constants';
import { useRoute } from 'vue-router';
import Other from '@/utils/other';
import { exportJbOrder } from '@/api/business/order';
import { downloadZip } from '@/utils/tools';

// 引入组件
const VisitDetailCom = defineAsyncComponent(() => import('@/views/business/visit/component/Visit-detail.vue')); // 回访
const OrderDetail = defineAsyncComponent(() => import('@/components/OrderDetail/index.vue')); // 工单详情
// 表格配置项
const columns = ref<any[]>([
	{ type: 'selection', width: 40, align: 'center' },
	{ prop: 'no', label: '工单编码', width: 140 },
	{ prop: 'reTransactNum', label: '重办次数' },
	{ prop: 'orderScreenStatusText', label: '甄别', minWidth: 100 },
	{ prop: 'visitContent', label: '回访信息', minWidth: 150 },
	{ prop: 'hotspotSpliceName', label: '热点全称', minWidth: 150 },
	{ prop: 'orgLevelOneName', label: '一级部门', minWidth: 140 },
	{ prop: 'currentHandleOrgName', label: '办结部门', minWidth: 140 },
	{
		prop: 'creationTime',
		label: '受理时间',
		minWidth: 160,
		render: (scope) => {
			return <span>{formatDate(scope.row.creationTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
		},
	},
	{ prop: 'title', label: '工单标题', width: 200 },
	{ prop: 'visitUser', label: '回访人', minWidth: 120 },
	{ prop: 'visitOrgName', label: '回访部门', minWidth: 140 },
	{ prop: 'visitTypeText', label: '回访方式', minWidth: 100 },
	{
		prop: 'visitTime',
		label: '回访时间',
		minWidth: 160,
		render: (scope) => {
			return <span>{formatDate(scope.row.visitTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
		},
	},
	{ prop: 'orgProcessingResults', label: '满意度', minWidth: 120 },
	{ prop: 'content', label: '受理内容', minWidth: 150 },
	{ prop: 'fileOpinion', label: '承办意见', minWidth: 150 },
	{
		prop: 'filedTime',
		label: '办结时间',
		minWidth: 160,
		render: (scope) => {
			return <span>{formatDate(scope.row.filedTime, 'YYYY-mm-dd HH:MM:SS')}</span>;
		},
	},
	{ prop: 'operation', label: '操作', fixed: 'right', width: 90, align: 'center' },
]);
// 定义变量内容
const state = reactive<any>({
	queryParams: {
		// 查询条件
		PageIndex: 1,
		PageSize: 20,
		HotspotIds: null,
		crTime: defaultDateOne,
		CreationTimeStart: null,
		CreationTimeEnd: null,
		doneTime: [], // 办结时间
		ActualHandleTimeStart: null,
		ActualHandleTimeEnd: null,
		VisitUser: null,
		OrgProcessingResults: null,
    OrgId:null,
    TypeId:'1',
    TypeCode:0
	},
	tableData: [], //表单
	loading: false, // 加载
	total: 0, // 总数
});
/** 搜索按钮操作 */
const handleQuery = () => {
	state.queryParams.PageIndex = 1;
	queryList();
};

/** 获取列表 */
const requestParams = ref({});
const queryList = () => {
	state.loading = true;
	requestParams.value = Other.deepClone(state.queryParams);
	requestParams.value.CreationTimeStart = state.queryParams.crTime === null ? null : state.queryParams.crTime[0]; // 生成时间
	requestParams.value.CreationTimeEnd = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
	Reflect.deleteProperty(requestParams.value, 'crTime'); // 删除无用的参数
	requestParams.value.ActualHandleTimeStart = state.queryParams.doneTime === null ? null : state.queryParams.doneTime[0]; // 生成时间
	requestParams.value.ActualHandleTimeEnd = state.queryParams.doneTime === null ? null : state.queryParams.doneTime[1];
	Reflect.deleteProperty(requestParams.value, 'doneTime'); // 删除无用的参数
	departmentSatisfactionList(requestParams.value)
		.then((res: any) => {
			state.tableData = res.result?.items ?? [];
			state.total = res.result.total ?? 0;
			state.loading = false;
		})
		.catch(() => {
			state.loading = false;
		});
};
/** 重置按钮操作 */
const drawerRuleFormRef = ref();
const ruleFormRef = ref<RefType>(); // 表单ref
const drawer = ref(false);
const resetQuery = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.resetFields();
	ruleFormRef.value?.resetFields();
	queryList();
};
// 回访详情
const visitDetailRef = ref<RefType>();
const visitDetail = (row: any) => {
	visitDetailRef.value.openDialog({ ...row, id: row.visitId }, '回访详情');
};
// 获取查询条件基础信息
const getBaseData = async () => {
	try {
		const res: any = await departmentSatisfactionDetailBase();
		const mappings: any = {
			visitSatisfaction: 'visitSatisfaction',
			orgsOptions: 'orgsOptions',
		};
		for (const key in mappings) {
			state[key] = res.result?.[mappings[key]] ?? [];
		}
	} catch (error) {
		console.log(error);
	}
};
// 交办单导出
const proTableRef = ref<RefType>();
const onJbExport = () => {
	const ids = proTableRef.value.selectedList.map((item: any) => item.id);
	ElMessageBox.confirm(`您确定导出选中的${proTableRef.value.selectedList.length}个工单的交办单，是否继续?`, '提示', {
		confirmButtonText: '确认',
		cancelButtonText: '取消',
		type: 'warning',
		draggable: true,
		cancelButtonClass: 'default-button',
		autofocus: false,
	})
		.then(() => {
			state.loading = true;
			exportJbOrder(ids)
				.then((res: any) => {
					downloadZip(res);
					state.loading = false;
					ElMessage.success('导出成功');
				})
				.catch(() => {
					state.loading = false;
				});
		})
		.catch(() => {});
};
onMounted(() => {
	getBaseData();
	queryList();
});
</script>