hotline-web/src/views/business/visit/index.vue

<template>
	<div class="business-visit-container layout-padding">
		<div class="layout-padding-auto layout-padding-view pd20">
			<el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
				<el-form-item label="数据范围" prop="IsProvince">
					<el-segmented
						:options="[
							{
								value: 'all',
								label: '全部',
							},
							{
								value: 'city',
								label: '市工单',
							},
							{
								value: 'province',
								label: '省工单',
							},
						]"
						v-model="fastSearch"
						@change="fastSearchChange"
						:disabled="state.loading"
					/>
				</el-form-item>
				<el-form-item label="工单标题" prop="Keyword">
					<el-input v-model.trim="state.queryParams.Keyword" placeholder="工单标题" clearable @keyup.enter="handleQuery" class="keyword-input" />
				</el-form-item>
				<el-form-item label="工单编码" prop="No">
					<el-input v-model.trim="state.queryParams.No" placeholder="工单编码" clearable @keyup.enter="handleQuery" class="keyword-input" />
				</el-form-item>
				<el-form-item label="" label-width="0">
					<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
					<el-button @click="drawer = true" class="default-button"> <SvgIcon name="ele-Search" class="mr5" />更多查询</el-button>
				</el-form-item>
			</el-form>
			<vxe-toolbar
				ref="toolbarRef"
				:loading="state.loading"
				custom
				:refresh="{
					queryMethod: handleQuery,
				}"
			>
			</vxe-toolbar>
			<div style="overflow: hidden; width: 100%; height: 100%; flex: 1">
				<vxe-table
					border
					:loading="state.loading"
					:data="state.tableData"
					:column-config="{ resizable: true }"
					:row-config="{ isCurrent: true, isHover: true, height: 30 }"
					ref="tableRef"
					height="auto"
					auto-resize
					show-overflow
					:scrollY="{ enabled: true, gt: 0 }"
					id="businessVisit"
					:custom-config="{
						storage: true,
						checkMethod({ column }) {
							if (['ZiGong', 'LuZhou'].includes(themeConfig.appScope)) {
								return !['isEffectiveAiVisitText'].includes(column.field);
							} else if (['YiBin'].includes(themeConfig.appScope)) {
								return ![''].includes(column.field);
							}
						},
					}"
					showHeaderOverflow
				>
					<vxe-column field="order.expiredStatusText" title="超期状态" width="90" align="center">
						<template #default="{ row }">
							<span :class="'overdue-status-' + row.order?.expiredStatus" :title="row.order?.expiredStatusText"></span>
						</template>
					</vxe-column>
					<vxe-column field="order.no" title="工单编码" width="140"></vxe-column>
					<vxe-column field="order.isProvinceText" title="省/市工单" width="100"></vxe-column>
					<vxe-column field="title" title="工单标题" width="200">
						<template #default="{ row }">
							<order-detail :order="row.order" @updateList="queryList">{{ row.order?.title }}</order-detail>
						</template>
					</vxe-column>
					<vxe-column field="order.sourceChannel" title="来源渠道" width="110"></vxe-column>
					<vxe-column field="visitStateText" title="回访状态" width="100"></vxe-column>
					<vxe-column field="visitTypeText" title="回访方式" width="100"></vxe-column>
					<vxe-column
						field="isEffectiveAiVisitText"
						title="有效智能回访"
						width="150"
						:visible="['YiBin'].includes(themeConfig.appScope)"
					></vxe-column>
					<vxe-column field="order.acceptType" title="受理类型" width="110"></vxe-column>
					<vxe-column field="order.hotspotName" title="热点分类" width="150"></vxe-column>
					<vxe-column field="order.acceptorName" title="受理人" width="120"></vxe-column>
					<vxe-column field="order.orgLevelOneName" title="一级部门" width="150"></vxe-column>
					<vxe-column field="order.actualHandleOrgName" title="接办部门" width="150"></vxe-column>
					<vxe-column field="order.startTime" title="受理时间" width="160">
						<template #default="{ row }">
							{{ formatDate(row.order?.startTime, 'YYYY-mm-dd HH:MM:SS') }}
						</template>
					</vxe-column>
					<vxe-column field="order.filedTime" title="办结时间" width="160">
						<template #default="{ row }">
							{{ formatDate(row.order?.filedTime, 'YYYY-mm-dd HH:MM:SS') }}
						</template>
					</vxe-column>
					<vxe-column field="publishTime" title="发布时间" width="160">
						<template #default="{ row }">
							{{ formatDate(row.publishTime, 'YYYY-mm-dd HH:MM:SS') }}
						</template>
					</vxe-column>
					<vxe-column field="creationTime" title="回访任务创建时间" width="170">
						<template #default="{ row }">
							{{ formatDate(row.creationTime, 'YYYY-mm-dd HH:MM:SS') }}
						</template>
					</vxe-column>
					<vxe-column field="employeeName" title="回访人" width="150"></vxe-column>
					<vxe-column field="visitTime" title="回访时间" width="160">
						<template #default="{ row }">
							{{ formatDate(row.visitTime, 'YYYY-mm-dd HH:MM:SS') }}
						</template>
					</vxe-column>
					<vxe-column field="hwyPj" title="话务员满意度" width="120">
						<template #default="{ row }">
							<span v-for="item in row.orderVisitDetails">
								<span v-if="item.visitTarget === 10">{{ item.seatEvaluateText }}</span>
							</span>
						</template>
					</vxe-column>
					<vxe-column title="操作" fixed="right" width="200" align="center">
						<template #default="{ row }">
							<el-button link type="primary" @click="visitDetail(row)" title="查看回访详情"> 回访详情 </el-button>
							<el-button
								link
								type="primary"
								@click="updateVisitResult(row)"
								title="修改回访结果"
								v-auth="'business:visit:visitEdit'"
								v-if="['ZiGong'].includes(themeConfig.appScope) && row.visitState === 30"
							>
								修改回访结果
							</el-button>
						</template>
					</vxe-column>
				</vxe-table>
			</div>
			<pagination
				@pagination="queryList"
				:total="state.total"
				v-model:current-page="state.queryParams.PageIndex"
				v-model:page-size="state.queryParams.PageSize"
				:disabled="state.loading"
			/>
		</div>
		<!--	更多查询	-->
		<el-drawer v-model="drawer" title="更多查询" size="500px">
			<el-form :model="state.queryParams" ref="drawerRuleFormRef" @submit.native.prevent label-width="100px">
				<el-form-item label="归档类型" prop="FiledType">
					<el-select v-model="state.queryParams.FiledType" placeholder="请选择归档类型" @change="handleQuery" clearable>
						<el-option label="中心归档" value="10" />
						<el-option label="部门归档" value="20" />
					</el-select>
				</el-form-item>
				<el-form-item label="是否会签" prop="IsCountersign">
					<el-select v-model="state.queryParams.IsCountersign" placeholder="请选择是否会签" @change="handleQuery" clearable>
						<el-option label="是" value="true" />
						<el-option label="否" value="false" />
					</el-select>
				</el-form-item>
				<!--				<el-form-item label="回访状态" prop="VisitStateQuery" v-if="['YiBin','LuZhou'].includes(themeConfig.appScope)">
					<el-select v-model="state.queryParams.VisitStateQuery" placeholder="请选择回访状态" @change="handleQuery">
						<el-option v-for="item in visitStateQuery" :value="item.key" :key="item.key" :label="item.value" />
					</el-select>
				</el-form-item>-->
				<el-form-item label="回访方式" prop="VisitType">
					<el-select v-model="state.queryParams.VisitType" placeholder="请选择回访方式" @change="handleQuery" clearable>
						<el-option v-for="item in state.visitTypeOptions" :value="item.key" :key="item.key" :label="item.value" />
					</el-select>
				</el-form-item>
				<el-form-item label="回访人" prop="EmployeeName">
					<el-input v-model="state.queryParams.EmployeeName" placeholder="回访人" clearable @keyup.enter="handleQuery" />
				</el-form-item>
				<el-form-item label="回访时间" prop="crTime">
					<el-date-picker
						v-model="state.queryParams.crTime"
						type="datetimerange"
						unlink-panels
						range-separator="至"
						start-placeholder="开始时间"
						end-placeholder="结束时间"
						:shortcuts="shortcuts"
						@change="handleQuery"
						value-format="YYYY-MM-DD[T]HH:mm:ss"
						:default-time="defaultTimeStartEnd"
					/>
				</el-form-item>
				<el-form-item label="语音评价" prop="VoiceEvaluate">
					<el-select v-model="state.queryParams.VoiceEvaluate" placeholder="请选择语音评价" clearable multiple>
						<el-option v-for="items in voiceEvaluate" :key="items.key" :label="items.value" :value="items.key" />
					</el-select>
				</el-form-item>
				<el-form-item label="话务员评价" prop="SeatEvaluate">
					<el-select v-model="state.queryParams.SeatEvaluate" placeholder="请选择话务员评价" clearable multiple>
						<el-option v-for="items in seatEvaluate" :key="items.key" :label="items.value" :value="items.key" />
					</el-select>
				</el-form-item>
				<el-form-item label="部门办件结果" prop="OrgProcessingResults">
					<el-select v-model="state.queryParams.OrgProcessingResults" placeholder="请选择部门办件结果" clearable multiple>
						<el-option v-for="items in visitSatisfaction" :key="items.dicDataValue" :label="items.dicDataName" :value="items.dicDataValue" />
					</el-select>
				</el-form-item>
				<el-form-item label="部门办件态度" prop="OrgHandledAttitude" v-if="!['YiBin'].includes(themeConfig.appScope)">
					<el-select v-model="state.queryParams.OrgHandledAttitude" placeholder="请选择部门办件态度" clearable multiple>
						<el-option v-for="items in visitManner" :key="items.dicDataValue" :label="items.dicDataName" :value="items.dicDataValue" />
					</el-select>
				</el-form-item>
				<el-form-item label="有效智能回访" prop="IsEffectiveAiVisit" v-if="['YiBin'].includes(themeConfig.appScope)">
					<el-select v-model="state.queryParams.IsEffectiveAiVisit" placeholder="请选择有效智能回访" @change="handleQuery" clearable>
						<el-option label="是" value="true" />
						<el-option label="否" value="false" />
					</el-select>
				</el-form-item>
				<el-form-item label="来源渠道" prop="Channel">
					<el-select v-model="state.queryParams.Channel" placeholder="请选择来源渠道" clearable @change="handleQuery">
						<el-option v-for="item in channelOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
					</el-select>
				</el-form-item>
				<el-form-item label="是否超期" prop="IsOverTime">
					<el-select v-model="state.queryParams.IsOverTime" placeholder="请选择是否超期" class="w100" clearable @change="handleQuery">
						<el-option label="是" :value="true" />
						<el-option label="否" :value="false" />
					</el-select>
				</el-form-item>
			</el-form>
			<template #footer>
				<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
				<el-button @click="resetQuery(drawerRuleFormRef)" class="default-button"> <SvgIcon name="ele-Refresh" class="mr5" />重置 </el-button>
			</template>
		</el-drawer>
		<!-- 回访详情 -->
		<visit-detail-com ref="visitDetailRef" @updateList="queryList" />
	</div>
</template>

<script setup lang="tsx" name="businessVisit">
import {  defineAsyncComponent, onMounted, reactive, ref } from 'vue';
import { FormInstance } from 'element-plus';
import { formatDate } from '@/utils/formatTime';
import { visitList, visitSearchBaseData } from '@/api/business/visit';
import { defaultTimeStartEnd, shortcuts } from '@/utils/constants';
import Other from '@/utils/other';
import { useThemeConfig } from '@/stores/themeConfig';
import { storeToRefs } from 'pinia';

// 引入组件
const VisitDetailCom = defineAsyncComponent(() => import('@/views/business/visit/components/Visit-detail.vue')); // 回访
const OrderDetail = defineAsyncComponent(() => import('@/components/OrderDetail/index.vue')); // 工单详情
const pagination = defineAsyncComponent(() => import('@/components/ProTable/components/Pagination.vue')); // 分页

// 定义变量内容
const fastSearch = ref('all'); // tab位置
const fastSearchChange = (val: string) => {
	fastSearch.value = val;
	switch (val) {
		case 'all':
			state.queryParams.IsProvince = null;
			break;
		case 'city':
			state.queryParams.IsProvince = false;
			break;
		case 'province':
			state.queryParams.IsProvince = true;
			break;
	}
	handleQuery();
};
const storesThemeConfig = useThemeConfig();
const { themeConfig } = storeToRefs(storesThemeConfig);
const state = reactive<any>({
	queryParams: {
		// 查询条件
		PageIndex: 1,
		PageSize: 20,
		Keyword: null, // 关键字
		VisitStateQuery: 1, // 回访状态 1：已回访
		VisitType: null, // 回访方式
		No: null,
		IsCountersign: null, // 是否会签
		FiledType: null, // 归档类型
		IsProvince: null,
		EmployeeName: null,
		crTime: [],
		StartTime: null,
		EndTime: null,
		IsEffectiveAiVisit: null,
		VoiceEvaluate: [],
		SeatEvaluate: [],
		OrgProcessingResults: [],
		OrgHandledAttitude: [],
	},
	tableData: [], //表单
	loading: false, // 加载
	total: 0, // 总数
	visitTypeOptions: [], // 回访方式
});
// 获取基础数据
const seatEvaluate = ref<EmptyArrayType>([]); // 话务员评价
const voiceEvaluate = ref<EmptyArrayType>([]); // 语音评价
const visitManner = ref<EmptyArrayType>([]); // 部门办件态度
const visitSatisfaction = ref<EmptyArrayType>([]); // 部门办件结果
const visitStateQuery = ref<EmptyArrayType>([]); // 回访状态
const channelOptions = ref<EmptyArrayType>([]); // 来源渠道
const getBaseData = () => {
	visitSearchBaseData().then(({ result }) => {
		state.visitTypeOptions = result?.visitType ?? [];
		seatEvaluate.value = result?.seatEvaluate ?? [];
		voiceEvaluate.value = result?.voiceEvaluate ?? [];
		visitManner.value = result?.visitManner ?? [];
		visitSatisfaction.value = result?.visitSatisfaction ?? [];
		visitStateQuery.value = result?.visitStateQuery ?? [];
		channelOptions.value = result?.sourceChannel ?? [];
	});
};
// 手动查询，将页码设置为1
const handleQuery = () => {
	state.queryParams.PageIndex = 1;
	queryList();
};
/** 获取列表 */
const requestParams = ref<EmptyObjectType>({});
const queryList = () => {
	return new Promise((resolve, reject) => {
		state.loading = true;
		requestParams.value = Other.deepClone(state.queryParams);
		requestParams.value.StartTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[0];
		requestParams.value.EndTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
		Reflect.deleteProperty(requestParams.value, 'crTime');
		visitList(requestParams.value)
			.then((res: any) => {
				state.tableData = res.result?.items ?? [];
				state.total = res.result?.total ?? 0;
				state.loading = false;
				resolve(res);
			})
			.catch(() => {
				state.loading = false;
				reject();
			});
	});
};

/** 重置按钮操作 */
const drawerRuleFormRef = ref();
const ruleFormRef = ref<RefType>(); // 表单ref
const drawer = ref(false);
const resetQuery = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.resetFields();
	state.queryParams.IsProvince = null;
	fastSearch.value = 'all';
	ruleFormRef.value?.resetFields();
	queryList();
};
// 回访详情
const visitDetailRef = ref<RefType>();
const visitDetail = (row: any) => {
	visitDetailRef.value.openDialog(row, '回访详情');
};
// 修改回访结果
const updateVisitResult = (row: any) => {
	visitDetailRef.value.openDialog(row, '修改回访结果');
};
const toolbarRef = ref<RefType>();
const tableRef = ref<RefType>();
onMounted(() => {
	queryList().then(() => {
		getBaseData();
	});
	if (tableRef.value && toolbarRef.value) {
		tableRef.value.connect(toolbarRef.value);
	}
});
</script>