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- <template>
- <div class="business-visit-container layout-padding">
- <div class="layout-padding-auto layout-padding-view pd20">
- <el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
- <el-form-item label="数据范围" prop="IsProvince">
- <el-segmented
- :options="[
- {
- value: 'all',
- label: '全部',
- },
- {
- value: 'city',
- label: '市工单',
- },
- {
- value: 'province',
- label: '省工单',
- },
- ]"
- v-model="fastSearch"
- @change="fastSearchChange"
- :disabled="state.loading"
- />
- </el-form-item>
- <el-form-item label="工单标题" prop="Keyword">
- <el-input v-model.trim="state.queryParams.Keyword" placeholder="工单标题" clearable @keyup.enter="handleQuery" class="keyword-input" />
- </el-form-item>
- <el-form-item label="工单编码" prop="No">
- <el-input v-model.trim="state.queryParams.No" placeholder="工单编码" clearable @keyup.enter="handleQuery" class="keyword-input" />
- </el-form-item>
- <el-form-item label="" label-width="0">
- <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
- <el-button @click="drawer = true" class="default-button"> <SvgIcon name="ele-Search" class="mr5" />更多查询</el-button>
- </el-form-item>
- </el-form>
- <vxe-toolbar
- ref="toolbarRef"
- :loading="state.loading"
- custom
- :refresh="{
- queryMethod: handleQuery,
- }"
- >
- </vxe-toolbar>
- <div style="overflow: hidden; width: 100%; height: 100%; flex: 1">
- <vxe-table
- border
- :loading="state.loading"
- :data="state.tableData"
- :column-config="{ resizable: true }"
- :row-config="{ isCurrent: true, isHover: true, height: 30 }"
- ref="tableRef"
- height="auto"
- auto-resize
- show-overflow
- :scrollY="{ enabled: true, gt: 0 }"
- id="businessVisit"
- :custom-config="{
- storage: true,
- checkMethod({ column }) {
- if (['ZiGong', 'LuZhou'].includes(themeConfig.appScope)) {
- return !['isEffectiveAiVisitText'].includes(column.field);
- } else if (['YiBin'].includes(themeConfig.appScope)) {
- return ![''].includes(column.field);
- }
- },
- }"
- showHeaderOverflow
- >
- <vxe-column field="order.expiredStatusText" title="超期状态" width="90" align="center">
- <template #default="{ row }">
- <span :class="'overdue-status-' + row.order?.expiredStatus" :title="row.order?.expiredStatusText"></span>
- </template>
- </vxe-column>
- <vxe-column field="order.no" title="工单编码" width="140"></vxe-column>
- <vxe-column field="order.isProvinceText" title="省/市工单" width="100"></vxe-column>
- <vxe-column field="title" title="工单标题" width="200">
- <template #default="{ row }">
- <order-detail :order="row.order" @updateList="queryList">{{ row.order?.title }}</order-detail>
- </template>
- </vxe-column>
- <vxe-column field="order.sourceChannel" title="来源渠道" width="110"></vxe-column>
- <vxe-column field="visitStateText" title="回访状态" width="100"></vxe-column>
- <vxe-column field="visitTypeText" title="回访方式" width="100"></vxe-column>
- <vxe-column
- field="isEffectiveAiVisitText"
- title="有效智能回访"
- width="150"
- :visible="['YiBin'].includes(themeConfig.appScope)"
- ></vxe-column>
- <vxe-column field="order.acceptType" title="受理类型" width="110"></vxe-column>
- <vxe-column field="order.hotspotName" title="热点分类" width="150"></vxe-column>
- <vxe-column field="order.acceptorName" title="受理人" width="120"></vxe-column>
- <vxe-column field="order.orgLevelOneName" title="一级部门" width="150"></vxe-column>
- <vxe-column field="order.actualHandleOrgName" title="接办部门" width="150"></vxe-column>
- <vxe-column field="order.startTime" title="受理时间" width="160">
- <template #default="{ row }">
- {{ formatDate(row.order?.startTime, 'YYYY-mm-dd HH:MM:SS') }}
- </template>
- </vxe-column>
- <vxe-column field="order.filedTime" title="办结时间" width="160">
- <template #default="{ row }">
- {{ formatDate(row.order?.filedTime, 'YYYY-mm-dd HH:MM:SS') }}
- </template>
- </vxe-column>
- <vxe-column field="publishTime" title="发布时间" width="160">
- <template #default="{ row }">
- {{ formatDate(row.publishTime, 'YYYY-mm-dd HH:MM:SS') }}
- </template>
- </vxe-column>
- <vxe-column field="creationTime" title="回访任务创建时间" width="170">
- <template #default="{ row }">
- {{ formatDate(row.creationTime, 'YYYY-mm-dd HH:MM:SS') }}
- </template>
- </vxe-column>
- <vxe-column field="employeeName" title="回访人" width="150"></vxe-column>
- <vxe-column field="visitTime" title="回访时间" width="160">
- <template #default="{ row }">
- {{ formatDate(row.visitTime, 'YYYY-mm-dd HH:MM:SS') }}
- </template>
- </vxe-column>
- <vxe-column field="hwyPj" title="话务员满意度" width="120">
- <template #default="{ row }">
- <span v-for="item in row.orderVisitDetails">
- <span v-if="item.visitTarget === 10">{{ item.seatEvaluateText }}</span>
- </span>
- </template>
- </vxe-column>
- <vxe-column title="操作" fixed="right" width="200" align="center">
- <template #default="{ row }">
- <el-button link type="primary" @click="visitDetail(row)" title="查看回访详情"> 回访详情 </el-button>
- <el-button
- link
- type="primary"
- @click="updateVisitResult(row)"
- title="修改回访结果"
- v-auth="'business:visit:visitEdit'"
- v-if="['ZiGong'].includes(themeConfig.appScope) && row.visitState === 30"
- >
- 修改回访结果
- </el-button>
- </template>
- </vxe-column>
- </vxe-table>
- </div>
- <pagination
- @pagination="queryList"
- :total="state.total"
- v-model:current-page="state.queryParams.PageIndex"
- v-model:page-size="state.queryParams.PageSize"
- :disabled="state.loading"
- />
- </div>
- <!-- 更多查询 -->
- <el-drawer v-model="drawer" title="更多查询" size="500px">
- <el-form :model="state.queryParams" ref="drawerRuleFormRef" @submit.native.prevent label-width="100px">
- <el-form-item label="归档类型" prop="FiledType">
- <el-select v-model="state.queryParams.FiledType" placeholder="请选择归档类型" @change="handleQuery" clearable>
- <el-option label="中心归档" value="10" />
- <el-option label="部门归档" value="20" />
- </el-select>
- </el-form-item>
- <el-form-item label="是否会签" prop="IsCountersign">
- <el-select v-model="state.queryParams.IsCountersign" placeholder="请选择是否会签" @change="handleQuery" clearable>
- <el-option label="是" value="true" />
- <el-option label="否" value="false" />
- </el-select>
- </el-form-item>
- <!-- <el-form-item label="回访状态" prop="VisitStateQuery" v-if="['YiBin','LuZhou'].includes(themeConfig.appScope)">
- <el-select v-model="state.queryParams.VisitStateQuery" placeholder="请选择回访状态" @change="handleQuery">
- <el-option v-for="item in visitStateQuery" :value="item.key" :key="item.key" :label="item.value" />
- </el-select>
- </el-form-item>-->
- <el-form-item label="回访方式" prop="VisitType">
- <el-select v-model="state.queryParams.VisitType" placeholder="请选择回访方式" @change="handleQuery" clearable>
- <el-option v-for="item in state.visitTypeOptions" :value="item.key" :key="item.key" :label="item.value" />
- </el-select>
- </el-form-item>
- <el-form-item label="回访人" prop="EmployeeName">
- <el-input v-model="state.queryParams.EmployeeName" placeholder="回访人" clearable @keyup.enter="handleQuery" />
- </el-form-item>
- <el-form-item label="回访时间" prop="crTime">
- <el-date-picker
- v-model="state.queryParams.crTime"
- type="datetimerange"
- unlink-panels
- range-separator="至"
- start-placeholder="开始时间"
- end-placeholder="结束时间"
- :shortcuts="shortcuts"
- @change="handleQuery"
- value-format="YYYY-MM-DD[T]HH:mm:ss"
- :default-time="defaultTimeStartEnd"
- />
- </el-form-item>
- <el-form-item label="语音评价" prop="VoiceEvaluate">
- <el-select v-model="state.queryParams.VoiceEvaluate" placeholder="请选择语音评价" clearable multiple>
- <el-option v-for="items in voiceEvaluate" :key="items.key" :label="items.value" :value="items.key" />
- </el-select>
- </el-form-item>
- <el-form-item label="话务员评价" prop="SeatEvaluate">
- <el-select v-model="state.queryParams.SeatEvaluate" placeholder="请选择话务员评价" clearable multiple>
- <el-option v-for="items in seatEvaluate" :key="items.key" :label="items.value" :value="items.key" />
- </el-select>
- </el-form-item>
- <el-form-item label="部门办件结果" prop="OrgProcessingResults">
- <el-select v-model="state.queryParams.OrgProcessingResults" placeholder="请选择部门办件结果" clearable multiple>
- <el-option v-for="items in visitSatisfaction" :key="items.dicDataValue" :label="items.dicDataName" :value="items.dicDataValue" />
- </el-select>
- </el-form-item>
- <el-form-item label="部门办件态度" prop="OrgHandledAttitude" v-if="!['YiBin'].includes(themeConfig.appScope)">
- <el-select v-model="state.queryParams.OrgHandledAttitude" placeholder="请选择部门办件态度" clearable multiple>
- <el-option v-for="items in visitManner" :key="items.dicDataValue" :label="items.dicDataName" :value="items.dicDataValue" />
- </el-select>
- </el-form-item>
- <el-form-item label="有效智能回访" prop="IsEffectiveAiVisit" v-if="['YiBin'].includes(themeConfig.appScope)">
- <el-select v-model="state.queryParams.IsEffectiveAiVisit" placeholder="请选择有效智能回访" @change="handleQuery" clearable>
- <el-option label="是" value="true" />
- <el-option label="否" value="false" />
- </el-select>
- </el-form-item>
- <el-form-item label="来源渠道" prop="Channel">
- <el-select v-model="state.queryParams.Channel" placeholder="请选择来源渠道" clearable @change="handleQuery">
- <el-option v-for="item in channelOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
- </el-select>
- </el-form-item>
- <el-form-item label="是否超期" prop="IsOverTime">
- <el-select v-model="state.queryParams.IsOverTime" placeholder="请选择是否超期" class="w100" clearable @change="handleQuery">
- <el-option label="是" :value="true" />
- <el-option label="否" :value="false" />
- </el-select>
- </el-form-item>
- </el-form>
- <template #footer>
- <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
- <el-button @click="resetQuery(drawerRuleFormRef)" class="default-button"> <SvgIcon name="ele-Refresh" class="mr5" />重置 </el-button>
- </template>
- </el-drawer>
- <!-- 回访详情 -->
- <visit-detail-com ref="visitDetailRef" @updateList="queryList" />
- </div>
- </template>
- <script setup lang="tsx" name="businessVisit">
- import { defineAsyncComponent, onMounted, reactive, ref } from 'vue';
- import { FormInstance } from 'element-plus';
- import { formatDate } from '@/utils/formatTime';
- import { visitList, visitSearchBaseData } from '@/api/business/visit';
- import { defaultTimeStartEnd, shortcuts } from '@/utils/constants';
- import Other from '@/utils/other';
- import { useThemeConfig } from '@/stores/themeConfig';
- import { storeToRefs } from 'pinia';
- // 引入组件
- const VisitDetailCom = defineAsyncComponent(() => import('@/views/business/visit/components/Visit-detail.vue')); // 回访
- const OrderDetail = defineAsyncComponent(() => import('@/components/OrderDetail/index.vue')); // 工单详情
- const pagination = defineAsyncComponent(() => import('@/components/ProTable/components/Pagination.vue')); // 分页
- // 定义变量内容
- const fastSearch = ref('all'); // tab位置
- const fastSearchChange = (val: string) => {
- fastSearch.value = val;
- switch (val) {
- case 'all':
- state.queryParams.IsProvince = null;
- break;
- case 'city':
- state.queryParams.IsProvince = false;
- break;
- case 'province':
- state.queryParams.IsProvince = true;
- break;
- }
- handleQuery();
- };
- const storesThemeConfig = useThemeConfig();
- const { themeConfig } = storeToRefs(storesThemeConfig);
- const state = reactive<any>({
- queryParams: {
- // 查询条件
- PageIndex: 1,
- PageSize: 20,
- Keyword: null, // 关键字
- VisitStateQuery: 1, // 回访状态 1:已回访
- VisitType: null, // 回访方式
- No: null,
- IsCountersign: null, // 是否会签
- FiledType: null, // 归档类型
- IsProvince: null,
- EmployeeName: null,
- crTime: [],
- StartTime: null,
- EndTime: null,
- IsEffectiveAiVisit: null,
- VoiceEvaluate: [],
- SeatEvaluate: [],
- OrgProcessingResults: [],
- OrgHandledAttitude: [],
- },
- tableData: [], //表单
- loading: false, // 加载
- total: 0, // 总数
- visitTypeOptions: [], // 回访方式
- });
- // 获取基础数据
- const seatEvaluate = ref<EmptyArrayType>([]); // 话务员评价
- const voiceEvaluate = ref<EmptyArrayType>([]); // 语音评价
- const visitManner = ref<EmptyArrayType>([]); // 部门办件态度
- const visitSatisfaction = ref<EmptyArrayType>([]); // 部门办件结果
- const visitStateQuery = ref<EmptyArrayType>([]); // 回访状态
- const channelOptions = ref<EmptyArrayType>([]); // 来源渠道
- const getBaseData = () => {
- visitSearchBaseData().then(({ result }) => {
- state.visitTypeOptions = result?.visitType ?? [];
- seatEvaluate.value = result?.seatEvaluate ?? [];
- voiceEvaluate.value = result?.voiceEvaluate ?? [];
- visitManner.value = result?.visitManner ?? [];
- visitSatisfaction.value = result?.visitSatisfaction ?? [];
- visitStateQuery.value = result?.visitStateQuery ?? [];
- channelOptions.value = result?.sourceChannel ?? [];
- });
- };
- // 手动查询,将页码设置为1
- const handleQuery = () => {
- state.queryParams.PageIndex = 1;
- queryList();
- };
- /** 获取列表 */
- const requestParams = ref<EmptyObjectType>({});
- const queryList = () => {
- return new Promise((resolve, reject) => {
- state.loading = true;
- requestParams.value = Other.deepClone(state.queryParams);
- requestParams.value.StartTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[0];
- requestParams.value.EndTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
- Reflect.deleteProperty(requestParams.value, 'crTime');
- visitList(requestParams.value)
- .then((res: any) => {
- state.tableData = res.result?.items ?? [];
- state.total = res.result?.total ?? 0;
- state.loading = false;
- resolve(res);
- })
- .catch(() => {
- state.loading = false;
- reject();
- });
- });
- };
- /** 重置按钮操作 */
- const drawerRuleFormRef = ref();
- const ruleFormRef = ref<RefType>(); // 表单ref
- const drawer = ref(false);
- const resetQuery = (formEl: FormInstance | undefined) => {
- if (!formEl) return;
- formEl.resetFields();
- state.queryParams.IsProvince = null;
- fastSearch.value = 'all';
- ruleFormRef.value?.resetFields();
- queryList();
- };
- // 回访详情
- const visitDetailRef = ref<RefType>();
- const visitDetail = (row: any) => {
- visitDetailRef.value.openDialog(row, '回访详情');
- };
- // 修改回访结果
- const updateVisitResult = (row: any) => {
- visitDetailRef.value.openDialog(row, '修改回访结果');
- };
- const toolbarRef = ref<RefType>();
- const tableRef = ref<RefType>();
- onMounted(() => {
- queryList().then(() => {
- getBaseData();
- });
- if (tableRef.value && toolbarRef.value) {
- tableRef.value.connect(toolbarRef.value);
- }
- });
- </script>
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