index.vue 16 KB

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  1. <template>
  2. <div class="business-visit-container layout-padding">
  3. <div class="layout-padding-auto layout-padding-view pd20">
  4. <el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
  5. <el-form-item label="数据范围" prop="IsProvince">
  6. <el-segmented
  7. :options="[
  8. {
  9. value: 'all',
  10. label: '全部',
  11. },
  12. {
  13. value: 'city',
  14. label: '市工单',
  15. },
  16. {
  17. value: 'province',
  18. label: '省工单',
  19. },
  20. ]"
  21. v-model="fastSearch"
  22. @change="fastSearchChange"
  23. :disabled="state.loading"
  24. />
  25. </el-form-item>
  26. <el-form-item label="工单标题" prop="Keyword">
  27. <el-input v-model.trim="state.queryParams.Keyword" placeholder="工单标题" clearable @keyup.enter="handleQuery" class="keyword-input" />
  28. </el-form-item>
  29. <el-form-item label="工单编码" prop="No">
  30. <el-input v-model.trim="state.queryParams.No" placeholder="工单编码" clearable @keyup.enter="handleQuery" class="keyword-input" />
  31. </el-form-item>
  32. <el-form-item label="" label-width="0">
  33. <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
  34. <el-button @click="drawer = true" class="default-button"> <SvgIcon name="ele-Search" class="mr5" />更多查询</el-button>
  35. </el-form-item>
  36. </el-form>
  37. <vxe-toolbar
  38. ref="toolbarRef"
  39. :loading="state.loading"
  40. custom
  41. :refresh="{
  42. queryMethod: handleQuery,
  43. }"
  44. >
  45. </vxe-toolbar>
  46. <div style="overflow: hidden; width: 100%; height: 100%; flex: 1">
  47. <vxe-table
  48. border
  49. :loading="state.loading"
  50. :data="state.tableData"
  51. :column-config="{ resizable: true }"
  52. :row-config="{ isCurrent: true, isHover: true, height: 30 }"
  53. ref="tableRef"
  54. height="auto"
  55. auto-resize
  56. show-overflow
  57. :scrollY="{ enabled: true, gt: 0 }"
  58. id="businessVisit"
  59. :custom-config="{
  60. storage: true,
  61. checkMethod({ column }) {
  62. if (['ZiGong', 'LuZhou'].includes(themeConfig.appScope)) {
  63. return !['isEffectiveAiVisitText'].includes(column.field);
  64. } else if (['YiBin'].includes(themeConfig.appScope)) {
  65. return ![''].includes(column.field);
  66. }
  67. },
  68. }"
  69. showHeaderOverflow
  70. >
  71. <vxe-column field="order.expiredStatusText" title="超期状态" width="90" align="center">
  72. <template #default="{ row }">
  73. <span :class="'overdue-status-' + row.order?.expiredStatus" :title="row.order?.expiredStatusText"></span>
  74. </template>
  75. </vxe-column>
  76. <vxe-column field="order.no" title="工单编码" width="140"></vxe-column>
  77. <vxe-column field="order.isProvinceText" title="省/市工单" width="100"></vxe-column>
  78. <vxe-column field="title" title="工单标题" width="200">
  79. <template #default="{ row }">
  80. <order-detail :order="row.order" @updateList="queryList">{{ row.order?.title }}</order-detail>
  81. </template>
  82. </vxe-column>
  83. <vxe-column field="order.sourceChannel" title="来源渠道" width="110"></vxe-column>
  84. <vxe-column field="visitStateText" title="回访状态" width="100"></vxe-column>
  85. <vxe-column field="visitTypeText" title="回访方式" width="100"></vxe-column>
  86. <vxe-column
  87. field="isEffectiveAiVisitText"
  88. title="有效智能回访"
  89. width="150"
  90. :visible="['YiBin'].includes(themeConfig.appScope)"
  91. ></vxe-column>
  92. <vxe-column field="order.acceptType" title="受理类型" width="110"></vxe-column>
  93. <vxe-column field="order.hotspotName" title="热点分类" width="150"></vxe-column>
  94. <vxe-column field="order.acceptorName" title="受理人" width="120"></vxe-column>
  95. <vxe-column field="order.orgLevelOneName" title="一级部门" width="150"></vxe-column>
  96. <vxe-column field="order.actualHandleOrgName" title="接办部门" width="150"></vxe-column>
  97. <vxe-column field="order.startTime" title="受理时间" width="160">
  98. <template #default="{ row }">
  99. {{ formatDate(row.order?.startTime, 'YYYY-mm-dd HH:MM:SS') }}
  100. </template>
  101. </vxe-column>
  102. <vxe-column field="order.filedTime" title="办结时间" width="160">
  103. <template #default="{ row }">
  104. {{ formatDate(row.order?.filedTime, 'YYYY-mm-dd HH:MM:SS') }}
  105. </template>
  106. </vxe-column>
  107. <vxe-column field="publishTime" title="发布时间" width="160">
  108. <template #default="{ row }">
  109. {{ formatDate(row.publishTime, 'YYYY-mm-dd HH:MM:SS') }}
  110. </template>
  111. </vxe-column>
  112. <vxe-column field="creationTime" title="回访任务创建时间" width="170">
  113. <template #default="{ row }">
  114. {{ formatDate(row.creationTime, 'YYYY-mm-dd HH:MM:SS') }}
  115. </template>
  116. </vxe-column>
  117. <vxe-column field="employeeName" title="回访人" width="150"></vxe-column>
  118. <vxe-column field="visitTime" title="回访时间" width="160">
  119. <template #default="{ row }">
  120. {{ formatDate(row.visitTime, 'YYYY-mm-dd HH:MM:SS') }}
  121. </template>
  122. </vxe-column>
  123. <vxe-column field="hwyPj" title="话务员满意度" width="120">
  124. <template #default="{ row }">
  125. <span v-for="item in row.orderVisitDetails">
  126. <span v-if="item.visitTarget === 10">{{ item.seatEvaluateText }}</span>
  127. </span>
  128. </template>
  129. </vxe-column>
  130. <vxe-column title="操作" fixed="right" width="200" align="center">
  131. <template #default="{ row }">
  132. <el-button link type="primary" @click="visitDetail(row)" title="查看回访详情"> 回访详情 </el-button>
  133. <el-button
  134. link
  135. type="primary"
  136. @click="updateVisitResult(row)"
  137. title="修改回访结果"
  138. v-auth="'business:visit:visitEdit'"
  139. v-if="['ZiGong'].includes(themeConfig.appScope) && row.visitState === 30"
  140. >
  141. 修改回访结果
  142. </el-button>
  143. </template>
  144. </vxe-column>
  145. </vxe-table>
  146. </div>
  147. <pagination
  148. @pagination="queryList"
  149. :total="state.total"
  150. v-model:current-page="state.queryParams.PageIndex"
  151. v-model:page-size="state.queryParams.PageSize"
  152. :disabled="state.loading"
  153. />
  154. </div>
  155. <!-- 更多查询 -->
  156. <el-drawer v-model="drawer" title="更多查询" size="500px">
  157. <el-form :model="state.queryParams" ref="drawerRuleFormRef" @submit.native.prevent label-width="100px">
  158. <el-form-item label="归档类型" prop="FiledType">
  159. <el-select v-model="state.queryParams.FiledType" placeholder="请选择归档类型" @change="handleQuery" clearable>
  160. <el-option label="中心归档" value="10" />
  161. <el-option label="部门归档" value="20" />
  162. </el-select>
  163. </el-form-item>
  164. <el-form-item label="是否会签" prop="IsCountersign">
  165. <el-select v-model="state.queryParams.IsCountersign" placeholder="请选择是否会签" @change="handleQuery" clearable>
  166. <el-option label="是" value="true" />
  167. <el-option label="否" value="false" />
  168. </el-select>
  169. </el-form-item>
  170. <!-- <el-form-item label="回访状态" prop="VisitStateQuery" v-if="['YiBin','LuZhou'].includes(themeConfig.appScope)">
  171. <el-select v-model="state.queryParams.VisitStateQuery" placeholder="请选择回访状态" @change="handleQuery">
  172. <el-option v-for="item in visitStateQuery" :value="item.key" :key="item.key" :label="item.value" />
  173. </el-select>
  174. </el-form-item>-->
  175. <el-form-item label="回访方式" prop="VisitType">
  176. <el-select v-model="state.queryParams.VisitType" placeholder="请选择回访方式" @change="handleQuery" clearable>
  177. <el-option v-for="item in state.visitTypeOptions" :value="item.key" :key="item.key" :label="item.value" />
  178. </el-select>
  179. </el-form-item>
  180. <el-form-item label="回访人" prop="EmployeeName">
  181. <el-input v-model="state.queryParams.EmployeeName" placeholder="回访人" clearable @keyup.enter="handleQuery" />
  182. </el-form-item>
  183. <el-form-item label="回访时间" prop="crTime">
  184. <el-date-picker
  185. v-model="state.queryParams.crTime"
  186. type="datetimerange"
  187. unlink-panels
  188. range-separator="至"
  189. start-placeholder="开始时间"
  190. end-placeholder="结束时间"
  191. :shortcuts="shortcuts"
  192. @change="handleQuery"
  193. value-format="YYYY-MM-DD[T]HH:mm:ss"
  194. :default-time="defaultTimeStartEnd"
  195. />
  196. </el-form-item>
  197. <el-form-item label="语音评价" prop="VoiceEvaluate">
  198. <el-select v-model="state.queryParams.VoiceEvaluate" placeholder="请选择语音评价" clearable multiple>
  199. <el-option v-for="items in voiceEvaluate" :key="items.key" :label="items.value" :value="items.key" />
  200. </el-select>
  201. </el-form-item>
  202. <el-form-item label="话务员评价" prop="SeatEvaluate">
  203. <el-select v-model="state.queryParams.SeatEvaluate" placeholder="请选择话务员评价" clearable multiple>
  204. <el-option v-for="items in seatEvaluate" :key="items.key" :label="items.value" :value="items.key" />
  205. </el-select>
  206. </el-form-item>
  207. <el-form-item label="部门办件结果" prop="OrgProcessingResults">
  208. <el-select v-model="state.queryParams.OrgProcessingResults" placeholder="请选择部门办件结果" clearable multiple>
  209. <el-option v-for="items in visitSatisfaction" :key="items.dicDataValue" :label="items.dicDataName" :value="items.dicDataValue" />
  210. </el-select>
  211. </el-form-item>
  212. <el-form-item label="部门办件态度" prop="OrgHandledAttitude" v-if="!['YiBin'].includes(themeConfig.appScope)">
  213. <el-select v-model="state.queryParams.OrgHandledAttitude" placeholder="请选择部门办件态度" clearable multiple>
  214. <el-option v-for="items in visitManner" :key="items.dicDataValue" :label="items.dicDataName" :value="items.dicDataValue" />
  215. </el-select>
  216. </el-form-item>
  217. <el-form-item label="有效智能回访" prop="IsEffectiveAiVisit" v-if="['YiBin'].includes(themeConfig.appScope)">
  218. <el-select v-model="state.queryParams.IsEffectiveAiVisit" placeholder="请选择有效智能回访" @change="handleQuery" clearable>
  219. <el-option label="是" value="true" />
  220. <el-option label="否" value="false" />
  221. </el-select>
  222. </el-form-item>
  223. <el-form-item label="来源渠道" prop="Channel">
  224. <el-select v-model="state.queryParams.Channel" placeholder="请选择来源渠道" clearable @change="handleQuery">
  225. <el-option v-for="item in channelOptions" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
  226. </el-select>
  227. </el-form-item>
  228. <el-form-item label="是否超期" prop="IsOverTime">
  229. <el-select v-model="state.queryParams.IsOverTime" placeholder="请选择是否超期" class="w100" clearable @change="handleQuery">
  230. <el-option label="是" :value="true" />
  231. <el-option label="否" :value="false" />
  232. </el-select>
  233. </el-form-item>
  234. </el-form>
  235. <template #footer>
  236. <el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
  237. <el-button @click="resetQuery(drawerRuleFormRef)" class="default-button"> <SvgIcon name="ele-Refresh" class="mr5" />重置 </el-button>
  238. </template>
  239. </el-drawer>
  240. <!-- 回访详情 -->
  241. <visit-detail-com ref="visitDetailRef" @updateList="queryList" />
  242. </div>
  243. </template>
  244. <script setup lang="tsx" name="businessVisit">
  245. import { defineAsyncComponent, onMounted, reactive, ref } from 'vue';
  246. import { FormInstance } from 'element-plus';
  247. import { formatDate } from '@/utils/formatTime';
  248. import { visitList, visitSearchBaseData } from '@/api/business/visit';
  249. import { defaultTimeStartEnd, shortcuts } from '@/utils/constants';
  250. import Other from '@/utils/other';
  251. import { useThemeConfig } from '@/stores/themeConfig';
  252. import { storeToRefs } from 'pinia';
  253. // 引入组件
  254. const VisitDetailCom = defineAsyncComponent(() => import('@/views/business/visit/components/Visit-detail.vue')); // 回访
  255. const OrderDetail = defineAsyncComponent(() => import('@/components/OrderDetail/index.vue')); // 工单详情
  256. const pagination = defineAsyncComponent(() => import('@/components/ProTable/components/Pagination.vue')); // 分页
  257. // 定义变量内容
  258. const fastSearch = ref('all'); // tab位置
  259. const fastSearchChange = (val: string) => {
  260. fastSearch.value = val;
  261. switch (val) {
  262. case 'all':
  263. state.queryParams.IsProvince = null;
  264. break;
  265. case 'city':
  266. state.queryParams.IsProvince = false;
  267. break;
  268. case 'province':
  269. state.queryParams.IsProvince = true;
  270. break;
  271. }
  272. handleQuery();
  273. };
  274. const storesThemeConfig = useThemeConfig();
  275. const { themeConfig } = storeToRefs(storesThemeConfig);
  276. const state = reactive<any>({
  277. queryParams: {
  278. // 查询条件
  279. PageIndex: 1,
  280. PageSize: 20,
  281. Keyword: null, // 关键字
  282. VisitStateQuery: 1, // 回访状态 1:已回访
  283. VisitType: null, // 回访方式
  284. No: null,
  285. IsCountersign: null, // 是否会签
  286. FiledType: null, // 归档类型
  287. IsProvince: null,
  288. EmployeeName: null,
  289. crTime: [],
  290. StartTime: null,
  291. EndTime: null,
  292. IsEffectiveAiVisit: null,
  293. VoiceEvaluate: [],
  294. SeatEvaluate: [],
  295. OrgProcessingResults: [],
  296. OrgHandledAttitude: [],
  297. },
  298. tableData: [], //表单
  299. loading: false, // 加载
  300. total: 0, // 总数
  301. visitTypeOptions: [], // 回访方式
  302. });
  303. // 获取基础数据
  304. const seatEvaluate = ref<EmptyArrayType>([]); // 话务员评价
  305. const voiceEvaluate = ref<EmptyArrayType>([]); // 语音评价
  306. const visitManner = ref<EmptyArrayType>([]); // 部门办件态度
  307. const visitSatisfaction = ref<EmptyArrayType>([]); // 部门办件结果
  308. const visitStateQuery = ref<EmptyArrayType>([]); // 回访状态
  309. const channelOptions = ref<EmptyArrayType>([]); // 来源渠道
  310. const getBaseData = () => {
  311. visitSearchBaseData().then(({ result }) => {
  312. state.visitTypeOptions = result?.visitType ?? [];
  313. seatEvaluate.value = result?.seatEvaluate ?? [];
  314. voiceEvaluate.value = result?.voiceEvaluate ?? [];
  315. visitManner.value = result?.visitManner ?? [];
  316. visitSatisfaction.value = result?.visitSatisfaction ?? [];
  317. visitStateQuery.value = result?.visitStateQuery ?? [];
  318. channelOptions.value = result?.sourceChannel ?? [];
  319. });
  320. };
  321. // 手动查询,将页码设置为1
  322. const handleQuery = () => {
  323. state.queryParams.PageIndex = 1;
  324. queryList();
  325. };
  326. /** 获取列表 */
  327. const requestParams = ref<EmptyObjectType>({});
  328. const queryList = () => {
  329. return new Promise((resolve, reject) => {
  330. state.loading = true;
  331. requestParams.value = Other.deepClone(state.queryParams);
  332. requestParams.value.StartTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[0];
  333. requestParams.value.EndTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
  334. Reflect.deleteProperty(requestParams.value, 'crTime');
  335. visitList(requestParams.value)
  336. .then((res: any) => {
  337. state.tableData = res.result?.items ?? [];
  338. state.total = res.result?.total ?? 0;
  339. state.loading = false;
  340. resolve(res);
  341. })
  342. .catch(() => {
  343. state.loading = false;
  344. reject();
  345. });
  346. });
  347. };
  348. /** 重置按钮操作 */
  349. const drawerRuleFormRef = ref();
  350. const ruleFormRef = ref<RefType>(); // 表单ref
  351. const drawer = ref(false);
  352. const resetQuery = (formEl: FormInstance | undefined) => {
  353. if (!formEl) return;
  354. formEl.resetFields();
  355. state.queryParams.IsProvince = null;
  356. fastSearch.value = 'all';
  357. ruleFormRef.value?.resetFields();
  358. queryList();
  359. };
  360. // 回访详情
  361. const visitDetailRef = ref<RefType>();
  362. const visitDetail = (row: any) => {
  363. visitDetailRef.value.openDialog(row, '回访详情');
  364. };
  365. // 修改回访结果
  366. const updateVisitResult = (row: any) => {
  367. visitDetailRef.value.openDialog(row, '修改回访结果');
  368. };
  369. const toolbarRef = ref<RefType>();
  370. const tableRef = ref<RefType>();
  371. onMounted(() => {
  372. queryList().then(() => {
  373. getBaseData();
  374. });
  375. if (tableRef.value && toolbarRef.value) {
  376. tableRef.value.connect(toolbarRef.value);
  377. }
  378. });
  379. </script>