hotline-web/src/views/statistics/call/hotNumber.vue

<template>
	<div class="statistics-call-hot-number-container layout-padding">
		<div class="layout-padding-auto layout-padding-view pd20">
			<el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent inline>
				<el-form-item prop="crTime">
					<statistical-time v-model="state.queryParams.crTime" @change="handleQuery" ref="statisticalTimeRef" :disabled="state.loading" />
				</el-form-item>
				<el-form-item label="热线号码" prop="gateway">
					<el-select v-model="state.queryParams.gateway" placeholder="请选择热线号码" clearable @change="handleQuery">
						<el-option v-for="item in state.callForwardingSource" :value="item.dicDataValue" :key="item.dicDataValue" :label="item.dicDataName" />
					</el-select>
				</el-form-item>
				<el-form-item label-width="0">
					<el-button type="primary" @click="handleQuery" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
					<el-button @click="resetQuery(ruleFormRef)" class="default-button" :loading="state.loading">
						<SvgIcon name="ele-Refresh" class="mr5" />重置
					</el-button>
					<el-popover :width="500" trigger="click">
						<template #reference>
							<el-button type="primary" title="字段说明"><SvgIcon name="ele-QuestionFilled" class="mr5" />字段说明</el-button>
						</template>
						<el-descriptions title="" :column="1" border style="max-height: 400px; overflow: auto">
							<el-descriptions-item label="热线号码">热线中心号码</el-descriptions-item>
							<el-descriptions-item label="呼入">打进的电话数量</el-descriptions-item>
							<el-descriptions-item label="接通">接通的电话数量</el-descriptions-item>
							<el-descriptions-item label="挂机">挂断的电话数量</el-descriptions-item>
							<el-descriptions-item label="接通率">接通总量/呼入总量</el-descriptions-item>
							<el-descriptions-item label="有效接通">呼入时长大于15秒的接通量</el-descriptions-item>
							<el-descriptions-item label="平均时长">呼入总时长/呼入接通量入</el-descriptions-item>
							<el-descriptions-item label="无效接通">呼入时长小于3秒的接通量</el-descriptions-item>
							<el-descriptions-item label="有效率">有效接通/接通总量</el-descriptions-item>
						</el-descriptions>
					</el-popover>
				</el-form-item>
			</el-form>
			<vxe-toolbar
				ref="toolbarRef"
				:loading="state.loading"
				custom
				:refresh="{
					queryMethod: handleQuery,
				}"
				:tools="[{ toolRender: { name: 'exportAll' } }]"
			>
			</vxe-toolbar>
			<div style="overflow: hidden; width: 100%; height: 100%; flex: 1">
				<vxe-table
					border
					:loading="state.loading"
					:data="state.tableData"
					:column-config="{ resizable: true }"
					:row-config="{ isCurrent: true, isHover: true, height: 30, keyField: 'id',useKey: true }"
					ref="tableRef"
					height="auto"
					auto-resize
					:scrollY="{ enabled: true, gt: 100 }"
					show-overflow
					id="statisticsCallHotNumber"
					:custom-config="{ storage: true }"
					show-footer
					:footer-method="footerMethod"
					:params="{ exportMethod: callHotlineExport, exportParams: requestParams }"
				>
					<vxe-column field="gateWay" title="热线号码"></vxe-column>
					<vxe-colgroup title="电话呼入汇总" align="center">
						<vxe-column title="呼入" field="callInCount" sortable></vxe-column>
						<vxe-column title="接通" field="connectCount" sortable></vxe-column>
						<vxe-column title="未接通秒挂" field="noConnectByeCount" sortable></vxe-column>
						<vxe-column title="接通率" field="callInConnectRate" sortable>
							<template #default="{ row }"> {{ row.callInConnectRate }}% </template>
						</vxe-column>
					</vxe-colgroup>
					<vxe-colgroup title="接通话务分析" align="center">
						<vxe-column title="有效接通" field="effectiveCount" sortable></vxe-column>
						<vxe-column title="平均时长" field="aveDuration" sortable></vxe-column>
						<vxe-column title="通话时总长" field="durationSum" sortable></vxe-column>
						<vxe-column title="接通秒挂" field="connectByeCount" sortable></vxe-column>
						<vxe-column title="及时应答数" field="timelyAnswerCount" sortable></vxe-column>
						<vxe-column title="有效率" field="effectiveRate" sortable>
							<template #default="{ row }"> {{ row.effectiveRate }}% </template>
						</vxe-column>
					</vxe-colgroup>
				</vxe-table>
			</div>
		</div>
	</div>
</template>
<script setup lang="tsx" name="statisticsCallHotNumber">
import { defineAsyncComponent, onMounted, reactive, ref } from 'vue';
import { FormInstance } from 'element-plus';
import { callHotlineExport, callHotline, callPeriodBase } from '@/api/statistics/call';
import { defaultDate } from '@/utils/constants';
import Other from '@/utils/other';
import XEUtils from 'xe-utils';

const StatisticalTime = defineAsyncComponent(() => import('@/components/StatisticalTime/index.vue')); // 日期类型选择组件
// 定义变量内容
const ruleFormRef = ref<RefType>(); // 表单ref
const state = reactive<any>({
	queryParams: {
		// 查询条件
		gateway: null, // 热线号码
		crTime: defaultDate,
	},
	tableData: [], //表单
	loading: false, // 加载
	total: 0, // 总数
	callForwardingSource: [],
});
/** 搜索按钮操作 */
const handleQuery = () => {
	// state.queryParams.PageIndex = 1;
	queryList();
};
/** 获取列表 */
const requestParams = ref<EmptyObjectType>({});
const queryList = () => {
	state.loading = true;
	requestParams.value = Other.deepClone(state.queryParams);
	requestParams.value.StartTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[0];
	requestParams.value.EndTime = state.queryParams.crTime === null ? null : state.queryParams.crTime[1];
	Reflect.deleteProperty(requestParams.value, 'crTime');
	callHotline(requestParams.value)
		.then((res: any) => {
			state.tableData = res.result ?? [];
			state.total = res.result?.total ?? 0;
			state.loading = false;
		})
		.catch(() => {
			state.loading = false;
		});
};
/** 重置按钮操作 */
const statisticalTimeRef = ref<RefType>();
const resetQuery = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.resetFields();
	statisticalTimeRef.value.reset();
	queryList();
};
// 获取基础信息
const getBaseInfo = async () => {
	try {
		const { result } = await callPeriodBase();
		state.callForwardingSource = result.callForwardingSource ?? [];
	} catch (e) {
		console.log(e);
	}
};
// 计算合计
const footerMethod = ({ columns, data }) => {
	return [
		columns.map((column: any, columnIndex: number) => {
			if (columnIndex === 0) {
				return '合计';
			}
			if (
				[
					'callInCount',
					'connectCount',
					'noConnectByeCount',
					'effectiveCount',
					'aveDuration',
					'durationSum',
					'connectByeCount',
					'timelyAnswerCount',
				].includes(column.property)
			) {
				return XEUtils.sum(data, column.property);
			}
		}),
	];
};
const toolbarRef = ref<RefType>();
const tableRef = ref<RefType>();
onMounted(() => {
	queryList();
	if (tableRef.value && toolbarRef.value) {
		tableRef.value.connect(toolbarRef.value);
	}
	getBaseInfo();
});
</script>