hotline-web/src/layout/navBars/breadcrumb/telControl.vue

<template>
	<div class="phoneControls" v-loading="state.loading">
		<!-- 电话状态 -->
		<div class="infos">
			<div class="pt5" :class="talkTime ? '' : 'mt8'"><span>分机号：</span>{{ telStatusInfo.telsNo }}</div>
			<div class="pt5" :class="talkTime ? '' : 'mt8'">
				<span>状态：</span><b class="dutyOn_status">{{ currentStatusText }}</b>
			</div>
			<div class="pt5" v-if="talkTime">
				<span>通话时长：</span> <el-text tag="b" type="danger">{{ formatDuration(talkTime, false) }}</el-text>
			</div>
		</div>
		<!--  按钮列表  -->
		<div class="btn-container">
			<!-- 签入 -->
			<template v-if="telStatusInfo.isDutyOn">
				<!-- 签出可用 -->
				<div
					class="item active"
					@click="onControlClick('dutyOff')"
					v-if="activeArr.includes('dutyOff')"
					@mouseenter="onHover('dutyOffSrc', 'phoneControls/dutyOff_white.png')"
					@mouseleave="onHover('dutyOffSrc', 'phoneControls/dutyOff_blue.png')"
					title="签出"
				>
					<img :src="state.dutyOffSrc" alt="" />
					<span>签出</span>
				</div>
				<!-- 签出不可用 -->
				<div class="item disabled" v-else title="签出">
					<img :src="getImageUrl('phoneControls/dutyOff_grey.png')" alt="" />
					<span>签出</span>
				</div>
				<!-- 签出不可用 -->
			</template>
			<!-- 灰色签入不可用 -->
			<template v-else>
				<div
					class="item active"
					@click="onControlClick('dutyOn')"
					title="签入"
					@mouseenter="onHover('dutyOnSrc', 'phoneControls/dutyOn_white.png')"
					@mouseleave="onHover('dutyOnSrc', 'phoneControls/dutyOn_blue.png')"
				>
					<img :src="state.dutyOnSrc" alt="" />
					<span>签入</span>
				</div>
			</template>

			<!-- 可用挂断 -->
			<template v-if="telStatusInfo.isDutyOn && activeArr.includes('hangup')">
				<div
					class="item active"
					:class="state.active.includes('hangup') ? 'active' : ''"
					@click="onControlClick('hangup')"
					title="挂断"
					@mouseenter="onHover('hangupSrc', 'phoneControls/hangup_white.png')"
					@mouseleave="onHover('hangupSrc', 'phoneControls/hangup_blue.png')"
				>
					<img :src="state.hangupSrc" alt="" />
					<span>挂断</span>
				</div>
			</template>
			<!-- 灰色挂断 不可用 -->
			<template v-else>
				<div class="item disabled" title="挂断">
					<img :src="getImageUrl('phoneControls/hangup_grey.png')" alt="" />
					<span>挂断</span>
				</div>
			</template>

			<!-- 小休和结束休息 可用 -->
			<template v-if="telStatusInfo.isDutyOn && activeArr.includes('rest')">
				<div
					class="item active"
					@click="onControlClick('restEnd')"
					v-if="telStatusInfo.isRest === 'resting'"
					title="结束小休"
					@mouseenter="onHover('restSrc', 'phoneControls/rest_white.png')"
					@mouseleave="onHover('restSrc', 'phoneControls/rest_blue.png')"
				>
					<img :src="state.restSrc" alt="" />
					<span
						>结束<span v-if="restReason">({{ restReason }})</span></span
					>
				</div>
				<div
					class="item active"
					@click="onControlClick('rest')"
					v-else-if="telStatusInfo.isRest === 'unRest'"
					title="小休"
					@mouseenter="onHover('restSrc', 'phoneControls/rest_white.png')"
					@mouseleave="onHover('restSrc', 'phoneControls/rest_blue.png')"
				>
					<img :src="state.restSrc" alt="" />
					<span>小休 </span>
				</div>
				<div class="item disabled" title="审批中" v-else-if="telStatusInfo.isRest === 'InReview'">
					<img :src="getImageUrl('phoneControls/rest_grey.png')" alt="" />
					<span>审批中</span>
				</div>
			</template>
			<!-- 灰色小休不可用 -->
			<template v-else>
				<div class="item disabled" title="小休">
					<img :src="getImageUrl('phoneControls/rest_grey.png')" alt="" />
					<span>小休</span>
				</div>
			</template>

			<!-- 保持和取消保持 可用 -->
			<template v-if="telStatusInfo.isDutyOn && activeArr.includes('hold')">
				<div
					class="item active"
					:title="telStatusInfo.isHold ? '取消保持' : '保持'"
					@click="onControlClick(telStatusInfo.isHold ? 'unHold' : 'hold')"
					@mouseenter="onHover('holdSrc', 'phoneControls/hold_white.png')"
					@mouseleave="onHover('holdSrc', 'phoneControls/hold_blue.png')"
				>
					<img :src="state.holdSrc" alt="" />
					<span>{{ telStatusInfo.isHold ? '取消保持' : '保持' }}</span>
				</div>
			</template>
			<!-- 灰色保持不可用 -->
			<template v-else>
				<div class="item disabled" title="保持">
					<img :src="getImageUrl('phoneControls/hold_grey.png')" alt="" />
					<span>保持</span>
				</div>
			</template>

			<!-- 话后整理和取消话后整理中 可用-->
			<template v-if="telStatusInfo.isDutyOn && activeArr.includes('TalkingDeal')">
				<div
					class="item active"
					@click="onControlClick(telStatusInfo.isTalkingDeal ? 'unTalkingDeal' : 'TalkingDeal')"
					@mouseenter="onHover('talkingDealSrc', 'phoneControls/talkingDeal_white.png')"
					:title="telStatusInfo.isTalkingDeal ? '取消话后整理' : '话后整理'"
					@mouseleave="onHover('talkingDealSrc', 'phoneControls/talkingDeal_blue.png')"
				>
					<img :src="state.talkingDealSrc" alt="" />
					<span>{{ telStatusInfo.isTalkingDeal ? '取消话后整理' : '话后整理' }}</span>
				</div>
			</template>
			<!-- 话后整理中不可用 -->
			<template v-else>
				<div class="item disabled" title="话后整理">
					<img :src="getImageUrl('phoneControls/talkingDeal_grey.png')" alt="" />
					<span>话后整理</span>
				</div>
			</template>

			<!-- 转接 可用 -->
			<template v-if="telStatusInfo.isDutyOn && activeArr.includes('transfer')">
				<div
					class="item active"
					@click="onControlClick('transfer')"
					title="保持"
					@mouseenter="onHover('transferSrc', 'phoneControls/transfer_white.png')"
					@mouseleave="onHover('transferSrc', 'phoneControls/transfer_blue.png')"
				>
					<img :src="state.transferSrc" alt="" />
					<span>转接</span>
				</div>
			</template>
			<!-- 转接不可用 -->
			<template v-else>
				<div class="item disabled" title="保持">
					<img :src="getImageUrl('phoneControls/transfer_grey.png')" alt="" />
					<span>转接</span>
				</div>
			</template>

			<!-- 三方会议 可用(当前处于通话中)-->
			<template v-if="telStatusInfo.isDutyOn && activeArr.includes('conference') && onCallArr.length !== 1">
				<div
					class="item active"
					@mouseenter="onHover('conferenceSrc', 'phoneControls/conference_white.png')"
					title="三方会议"
					@mouseleave="onHover('conferenceSrc', 'phoneControls/conference_blue.png')"
					@click="onControlClick('conference')"
				>
					<img :src="state.conferenceSrc" alt="" />
					<span>三方会议</span>
				</div>
			</template>
			<!-- 三方会议并且处于三方会议中  -->
			<template v-else-if="telStatusInfo.isDutyOn && activeArr.includes('conference') && onCallArr.length === 1">
				<el-popover :width="130 * onCallArr.length" :offset="0" v-model:visible="threeWayVisible" trigger="hover" popper-class="hangup-popover">
					<template #reference>
						<div
							class="item active"
							@mouseenter="onHover('conferenceSrc', 'phoneControls/conference_white.png')"
							title="三方会议"
							@mouseleave="onHover('conferenceSrc', 'phoneControls/conference_blue.png')"
						>
							<img :src="state.conferenceSrc" alt="" />
							<span>三方会议（{{ onCallArr.length }}）</span>
						</div>
					</template>
					<div class="hangup-container">
						<div class="hangup-item" v-for="(item, index) in onCallArr" :key="index">
							<p class="hangup-item-phoneNumber">{{ item.telNo }}</p>
							<el-button size="small" @click="kickOut(item)" class="default-button">踢出</el-button>
						</div>
					</div>
				</el-popover>
			</template>
			<!-- 三方会议 不可用 -->
			<template v-else>
				<div class="item disabled" title="三方会议">
					<img :src="getImageUrl('phoneControls/conference_grey.png')" alt="" />
					<span>三方会议</span>
				</div>
			</template>

			<!-- 呼叫 可用-->
			<template v-if="telStatusInfo.isDutyOn && activeArr.includes('outbound')">
				<div
					class="item active"
					@mouseenter="onHover('outboundSrc', 'phoneControls/outbound_white.png')"
					title="呼叫"
					@mouseleave="onHover('outboundSrc', 'phoneControls/outbound_blue.png')"
					@click="onControlClick('outbound')"
				>
					<img :src="state.outboundSrc" alt="" />
					<span>呼叫</span>
				</div>
			</template>
			<!-- 呼叫 不可用 -->
			<template v-else>
				<div class="item disabled" title="呼叫">
					<img :src="getImageUrl('phoneControls/outbound_grey.png')" alt="" />
					<span>呼叫</span>
				</div>
			</template>
		</div>
		<!-- 签入时长 -->
		<div class="duty-on-time">
			<span class="duty-on-time-label">签入时长</span>
			<el-text class="duty-on-time-time" tag="b" type="danger" v-if="onDutyTime">{{ formatDuration(onDutyTime) }}</el-text>
		</div>
	</div>
	<!-- 占位标签 -->
	<div class="seizeSeat-box"></div>
	<!-- 功能 -->
	<!-- 签入弹窗 -->
	<el-dialog v-model="state.dutyDialogVisible" draggable title="签入" width="500px" :show-close="false">
		<el-form :model="state.dutyForm" label-width="80px" ref="dutyFormRef">
			<el-form-item
				label="分机"
				prop="telNo"
				:rules="[{ required: true, message: '请选择需要签入的分机', trigger: 'change' }]"
				v-if="AppConfigInfo.isNeedTelNo"
			>
				<el-select-v2
					v-model="state.dutyForm.telNo"
					:options="state.telsList"
					:props="{
						label: 'telNo',
						value: 'telNo',
					}"
					placeholder="选择要签入的分机"
					filterable
					class="w100"
				/>
			</el-form-item>
			<!-- 是否需要输入分机密码 -->
			<el-form-item
				label="分机密码"
				prop="password"
				:rules="[{ required: true, message: '请输入分机密码', trigger: 'blur' }]"
				v-if="AppConfigInfo.isTelNeedVerify"
			>
				<el-input v-model="state.dutyForm.password" placeholder="请输入分机密码" />
			</el-form-item>
		</el-form>
		<template #footer>
			<span class="dialog-footer">
				<el-button @click="state.dutyDialogVisible = false" class="default-button" :loading="state.loading">取 消</el-button>
				<el-button type="primary" @click="clickOnDuty(dutyFormRef)" :loading="state.loading">确 定</el-button>
			</span>
		</template>
	</el-dialog>

	<!-- 小休弹窗 -->
	<el-dialog
		v-model="state.restDialogVisible"
		ref="dialogRestRef"
		draggable
		title="小休申请"
		:width="AppConfigInfo.isRestApproval ? '60%' : '500px'"
		@mouseup="mouseup"
		:style="'transform: ' + state.transform + ';'"
		@close="restFormOpened"
	>
		<!-- 需要审核 -->
		<template v-if="AppConfigInfo.isRestApproval">
			<el-form :model="state.restForm" label-width="100px" ref="restFormRef">
				<el-row :gutter="10">
					<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8">
						<el-form-item label="小休" prop="reason" :rules="[{ required: true, message: '请选择小休原因', trigger: 'change' }]">
							<el-select v-model="state.restForm.reason" placeholder="请选择小休原因" class="w100" clearable>
								<el-option v-for="item in state.restReasonOptions" :key="item.dicDataValue" :label="item.dicDataName" :value="item.dicDataValue" />
							</el-select>
						</el-form-item>
					</el-col>
					<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8">
						<el-form-item label="下一环节" prop="nextStepCode" :rules="[{ required: true, message: '请选择下一环节', trigger: 'change' }]">
							<el-select v-model="state.restForm.nextStepCode" placeholder="请选择下一环节" class="w100" @change="selectNextStep">
								<el-option v-for="item in state.nextStepOptions" :key="item.key" :label="item.value" :value="item.key" />
							</el-select>
						</el-form-item>
					</el-col>
					<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8">
						<el-form-item label="处理人" prop="nextHandlers" :rules="[{ required: false, message: '请选择处理人', trigger: 'change' }]">
							<el-select
								v-model="state.restForm.nextHandlers"
								multiple
								filterable
								placeholder="请选择处理人"
								class="w100"
								@change="selectHandlers"
								value-key="key"
							>
								<el-option v-for="item in state.handlerOptions" :key="item.key" :label="item.value" :value="item" />
							</el-select>
						</el-form-item>
					</el-col>
					<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8" v-if="state.restForm.nextHandlers.length > 1">
						<el-form-item
							label="主办"
							prop="nextMainHandler"
							multiple
							filterable
							:rules="[{ required: false, message: '请选择主办', trigger: 'change' }]"
						>
							<el-select v-model="state.restForm.nextMainHandler" placeholder="请选择主办" class="w100">
								<el-option v-for="item in state.handlerMainOptions" :key="item.key" :label="item.value" :value="item.key" />
							</el-select>
						</el-form-item>
					</el-col>
					<el-col :xs="24" :sm="12" :md="8" :lg="8" :xl="8">
						<el-form-item label="" prop="acceptSms">
							<el-checkbox v-model="state.restForm.acceptSms" label="短信通知" />
						</el-form-item>
					</el-col>
					<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8">
						<el-form-item
							label="是否发起会签"
							prop="isStartCountersign"
							:rules="[{ required: false, message: '请选择是否发起会签', trigger: 'change' }]"
						>
							<el-switch v-model="state.restForm.isStartCountersign" inline-prompt active-text="是" inactive-text="否" />
						</el-form-item>
					</el-col>
					<el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
						<el-form-item label="办理意见" prop="opinion" :rules="[{ required: true, message: '请填写小休办理意见', trigger: 'blur' }]">
							<common-advice
								@chooseAdvice="chooseAdvice"
								v-model="state.restForm.opinion"
								placeholder="请填写小休办理意见"
								:loading="state.loading"
								:commonEnum="commonEnum.RestReason"
							/>
						</el-form-item>
					</el-col>
					<el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
						<el-form-item label="附件" prop="remark" :rules="[{ required: false, message: '请填写诉求内容', trigger: 'change' }]">
							<annex-list name="小休附件" businessId="" classify="小休上传" />
						</el-form-item>
					</el-col>
				</el-row>
			</el-form>
		</template>
		<!-- 不需要审核 -->
		<template v-else>
			<el-form :model="state.restForm" label-width="90px" ref="restFormRef">
				<el-row :gutter="10">
					<el-col :xs="24" :sm="24" :md="24" :lg="24" :xl="24">
						<el-form-item label="小休" prop="reason" :rules="[{ required: true, message: '请选择小休原因', trigger: 'change' }]">
							<el-select v-model="state.restForm.reason" placeholder="请选择小休原因" class="w100" clearable>
								<el-option v-for="item in state.restReasonOptions" :key="item.dicDataValue" :label="item.dicDataName" :value="item.dicDataValue" />
							</el-select>
						</el-form-item>
					</el-col>
				</el-row>
			</el-form>
		</template>

		<template #footer>
			<span class="dialog-footer">
				<el-button @click="state.restDialogVisible = false" class="default-button" :loading="state.loading">取 消</el-button>
				<el-button type="primary" @click="clickOnRest(restFormRef)" :loading="state.loading">提 交</el-button>
			</span>
		</template>
	</el-dialog>

	<!-- 转接弹窗 -->
	<el-dialog v-model="state.transferDialogVisible" draggable title="转接" width="500px">
		<el-form :model="state.transferForm" label-width="100px" ref="transferFormRef">
			<el-form-item label="转接号码" prop="telNo" :rules="[{ required: true, message: '请选择转接分机或输入外部电话', trigger: 'blur' }]">
				<el-select-v2
					v-model="state.transferForm.telNo"
					:options="state.telsList"
					placeholder="请选择转接分机或输入外部电话"
					filterable
					class="w100"
					allow-create
					default-first-option
					:props="{
						label: 'telNo',
						value: 'telNo',
					}"
				/>
			</el-form-item>
		</el-form>
		<template #footer>
			<span class="dialog-footer">
				<el-button @click="state.transferDialogVisible = false" class="default-button" :loading="state.loading">取 消</el-button>
				<el-button type="primary" @click="clickOnTransfer(transferFormRef)" :loading="state.loading">确 定</el-button>
			</span>
		</template>
	</el-dialog>

	<!-- 呼叫弹窗 -->
	<el-dialog v-model="state.outboundDialogVisible" draggable title="呼叫" width="450px">
		<el-form :model="state.outboundForm" label-width="80px" ref="outboundFormRef">
			<el-form-item label="呼叫号码" prop="telNo" :rules="[{ required: true, message: '请选择或输入呼叫号码', trigger: 'blur' }]">
				<el-select-v2
					v-model="state.outboundForm.telNo"
					:options="state.telsList"
					placeholder="请选择或输入呼叫号码"
					filterable
					class="w100"
					allow-create
					default-first-option
					:props="{
						label: 'telNo',
						value: 'telNo',
					}"
				/>
			</el-form-item>
		</el-form>
		<template #footer>
			<span class="dialog-footer">
				<el-button @click="state.outboundDialogVisible = false" class="default-button" :loading="state.loading">取 消</el-button>
				<el-button type="primary" @click="clickOnOutbound(outboundFormRef)" :loading="state.loading">确 定</el-button>
			</span>
		</template>
	</el-dialog>

	<!-- 三方通话弹窗 -->
	<el-dialog v-model="state.threeWayDialogVisible" draggable title="三方会议" width="450px">
		<el-form :model="state.threeWayForm" label-width="120px" ref="threeWayFormRef">
			<el-form-item label="三方通话号码" prop="telNo" :rules="[{ required: true, message: '请选择或输入三方通话号码', trigger: 'blur' }]">
				<el-select-v2
					v-model="state.threeWayForm.telNo"
					:options="state.telsList"
					placeholder="请选择或输入三方通话号码"
					filterable
					class="w100"
					allow-create
					default-first-option
					:props="{
						label: 'telNo',
						value: 'telNo',
					}"
				/>
			</el-form-item>
		</el-form>
		<template #footer>
			<span class="dialog-footer">
				<el-button @click="state.threeWayDialogVisible = false" class="default-button" :loading="state.loading">取 消</el-button>
				<el-button type="primary" @click="clickOnThreeWay(threeWayFormRef)" :loading="state.loading">确 定</el-button>
			</span>
		</template>
	</el-dialog>
</template>

<script setup lang="ts" name="telControl">
import { reactive, ref, computed, defineAsyncComponent, onMounted, onBeforeUnmount } from 'vue';
import { ElMessageBox, ElNotification, ElMessage, FormInstance } from 'element-plus';
import { storeToRefs } from 'pinia';
import { useTelStatus, TelStates, RestStates } from '@/stores/telStatus';
import { useUserInfo } from '@/stores/userInfo';
import { useAppConfig } from '@/stores/appConfig';
import { getImageUrl } from '@/utils/tools';
import { formatDuration } from '@/utils/formatTime';
import { commonEnum } from '@/utils/constants';
import other from '@/utils/other';
import { workflowStepOptions } from '@/api/system/workflow';
import {
	restFlowStart,
	restFlowDel,
	restFlowStartWex,
	getTelList,
	telRestBaseData,
	dutyOff,
	dutyOn,
	busyOff,
	busyOn,
	queryBlacklist,
} from '@/api/public/wex';
import signalR from '@/utils/signalR';
import { Local } from '@/utils/storage';
import { ola } from '@/utils/ola_api';
import { useRouter } from 'vue-router';
import { useSocket } from '@/utils/websocket';
import mittBus from '@/utils/mitt';
import { voiceAssistant } from '@/api/todo/voiceAssistant';
// 引入组件
const CommonAdvice = defineAsyncComponent(() => import('@/components/CommonAdvice/index.vue')); // 常用意见
const AnnexList = defineAsyncComponent(() => import('@/components/AnnexList/index.vue'));

const state = reactive<any>({
	active: <EmptyArrayType>[], // 当前选中
	currentStatus: '', //当前通话状态
	dutyDialogVisible: false, //签入选分机弹窗
	dutyForm: {
		//签入选分机表单
		telNo: null, //分机号
	},
	telsList: <EmptyArrayType>[], // 分机列表
	loading: false,
	showHangupList: false, //是否展示挂断列表
	restDialogVisible: false, //小休弹窗
	restForm: {
		//小休表单
		opinion: '', //小休原因
		nextStepCode: '', //下一步
		nextHandlers: [], //下一步处理人
		acceptSms: false, //是否接收短信
		nextMainHandler: '', //下一步主办人
		reason: '', //小休原因
		expiredTime: '', //期满时间
		isStartCountersign: false, //是否发起会签
	},
	handlerMainOptions: [], // 主办
	transferDialogVisible: false, // 转接弹窗
	transferForm: {
		//转接表单
		telNo: null,
	},
	outboundDialogVisible: false, //外呼弹窗
	outboundForm: {
		// 外呼表单
		telNo: null, //外呼号码
	},
	dutyOnSrc: getImageUrl('phoneControls/dutyOn_blue.png'), //签入图片
	dutyOffSrc: getImageUrl('phoneControls/dutyOff_blue.png'), //签出图片
	hangupSrc: getImageUrl('phoneControls/hangup_blue.png'), //挂断图片
	restSrc: getImageUrl('phoneControls/rest_blue.png'), //小休图片
	holdSrc: getImageUrl('phoneControls/hold_blue.png'), //保持图片
	talkingDealSrc: getImageUrl('phoneControls/talkingDeal_blue.png'), //时候处理图片
	transferSrc: getImageUrl('phoneControls/transfer_blue.png'), //转接图片
	conferenceSrc: getImageUrl('phoneControls/conference_blue.png'), //三方会议图片
	outboundSrc: getImageUrl('phoneControls/outbound_blue.png'), //外呼图片
	restReasonOptions: [], // 小休原因
	nextStepOptions: [], // 下一个环节
	handlerOptions: [], // 处理人
	handleId: '', // 流程处理ID
	transform: 'translate(0px, 0px)',
	fileList: [], // 文件上传列表
	threeWayDialogVisible: false, // 三方会议弹窗
	threeWayForm: {
		// 三方会议表单
		telNo: null, // 三方会议号码
	},
	whiteList: [], // 白名单
});

const useTelStatusStore = useTelStatus();
const { telStatusInfo } = storeToRefs(useTelStatusStore); // 电话状态
const appConfigStore = useAppConfig();
const { AppConfigInfo } = storeToRefs(appConfigStore); // 系统配置信息
const storesUserInfo = useUserInfo();
const { userInfos } = storeToRefs(storesUserInfo); // 用户信息

const talkTime = ref<any>(0); // 通话时长
const talkTimer = ref<any>(null); // 通话时长定时器
// 开始通话计时
const startTime = () => {
	let localTalkTime = Local.get('talkTime');
	if (talkTime) {
		talkTime.value = Number(localTalkTime);
		talkTimer.value = setInterval(() => {
			talkTime.value++;
			Local.set('talkTime', String(talkTime.value));
		}, 1000);
	} else {
		talkTimer.value = setInterval(() => {
			talkTime.value++;
			Local.set('talkTime', String(talkTime.value));
		}, 1000);
	}
};

// 结束通话计时
const removeTimer = () => {
	talkTime.value = 0;
	Local.remove('talkTime');
	clearInterval(talkTimer.value);
};
// 开始签入时长
const onDutyTime = ref<any>(0); // 签入时长
const onDutyTimer = ref<any>(null); // 签入时长定时器
const startDutyTimer = (second: any) => {
	if (second) {
		// 从后台获取签入时长
		if (second < 0) second = 0; // 防止后台返回的签入时间大于当前时间
		onDutyTime.value = second;
		onDutyTimer.value = setInterval(() => {
			onDutyTime.value++;
		}, 1000);
	} else {
		onDutyTimer.value = setInterval(() => {
			onDutyTime.value++;
		}, 1000);
	}
};
// 结束签入时长
const removeTimerOnDuty = () => {
	onDutyTime.value = 0;
	clearInterval(onDutyTimer.value);
};
// 监听消息
const signalRStart = async () => {
	mittBus.on('RestApplyPass', (data) => {
		// 小休审批通过消息
		console.log(data, '小休审批通过消息');
		RestApplyPassFn(data);
	});
};
// 检查用户状态
// 设置当前可用的按钮
const activeArr = computed(() => {
	const switchCases: any = {
		dutyOff: ['dutyOn'], // 签出状态
		dutyOn: ['dutyOff', 'rest', 'outbound', 'callForwarding'], // 已签入无通话状态
		rest: ['rest', 'callForwarding'], // 小休中状态
		ring: ['hangup'], //振铃中
		onCall: ['hangup', 'hold', 'transfer', 'evaluate', 'conference'], // 单个通话中
		onHold: ['hangup', 'hold', 'transfer', 'evaluate'], // 保持中
		onTalkingDeal: ['dutyOff', 'rest', 'callForwarding', 'TalkingDeal'], // 话后整理中
		onConference: ['hangup'], // 三方会议中 只能挂断
		onThreeWay: ['hangup', 'conference'], // 三方会议呼出中 只能挂断和踢人
	};
	let arr = <EmptyArrayType>[];
	if (telStatusInfo.value.phoneControlState in switchCases) {
		arr = switchCases[telStatusInfo.value.phoneControlState];
	}
	return arr;
});
// 设置当前状态的值
const currentStatusText = computed(() => {
	const statusMap: any = {
		dutyOff: '签出',
		dutyOn: '空闲',
		rest: '小休中',
		ring: '振铃中',
		onHold: '保持中',
		onCall: '通话中',
		onTalkingDeal: '整理中',
		onConference: '会议中',
		onThreeWay: '会议中',
	};
	return statusMap[telStatusInfo.value.phoneControlState] || '';
});
// 小休审批通过消息
const RestApplyPassFn = (data: any) => {
	ElNotification({
		title: '成功',
		message: '小休审批通过，开始小休',
		type: 'success',
	});
	//不需要审核直接开始小休
	ola.go_break(state.restForm.reason); //设置忙碌
	console.log('调用示忙审核');
};
// 查询所有分机
const getTelsLists = async () => {
	state.loading = true;
	try {
		const res: any = await getTelList();
		state.telsList = res?.result ?? [];
		state.loading = false;
		return state.telsList;
	} catch (err) {
		console.log(err);
		state.loading = false;
	}
};
// 鼠标移入移出改变图标
const onHover = (val: string, path: string) => {
	state[val] = getImageUrl(path);
};
// 点击事件
const onControlClick = (val: string) => {
	switch (val) {
		case 'dutyOn': //签入
			onDutyFn();
			break;
		case 'dutyOff': //签出
			offDutyFn();
			break;
		case 'hangup': //挂断
			onHangup();
			break;
		case 'rest': //小休
			onRest();
			break;
		case 'restEnd': //结束小休
			onRestEnd();
			break;
		case 'hold': //保持
			onHold();
			break;
		case 'unHold': //取消保持
			onUnHold();
			break;
		case 'TalkingDeal': //话后整理
			onTalkingDeal();
			break;
		case 'unTalkingDeal': // 取消话后整理
			unTalkingDeal();
			break;
		case 'transfer': //转接
			onTransfer();
			break;
		case 'conference': //三方会议
			onConference();
			break;
		case 'outbound': //外呼
			onOutbound();
			break;
		default:
			break;
	}
};

const dutyFormRef = ref<RefType>();
const currentTel = ref<any>({}); // 当前分机
const isRest = ref<boolean>(false); // 是否小休
//签入
const onDutyFn = async () => {
	if (AppConfigInfo.value.isNeedTelNo || AppConfigInfo.value.isTelNeedVerify) {
		// 需要选择分机号或者输入密码 打开弹窗选择分机号
		dutyFormRef.value?.resetFields();
		state.dutyDialogVisible = true;
	} else {
		ElMessageBox.confirm(`确定要签入，是否继续?`, '提示', {
			confirmButtonText: '确认',
			cancelButtonText: '取消',
			type: 'warning',
			draggable: true,
			cancelButtonClass: 'default-button',
			autofocus: false,
		})
			.then(() => {
				state.loading = true;
				dutyOn({ telNo: userInfos.value.defaultTelNo })
					.then((res: any) => {
						currentTel.value.password = res.result.telPwd;
						currentTel.value.telNo = res.result.telNo;
						currentTel.value.queue = res.result.queueId;
						// 不需要选择分机号和密码 直接签入 传入默认分机号
						websocket_connect(); //开启消息监听
						startDutyTimer(res.result.second); // 开启计时 签入时长
						isRest.value = res.result.isRest;
						state.loading = false;
					})
					.catch(() => {})
					.finally(() => {
						state.loading = false;
					});
			})
			.catch(() => {
				state.loading = false;
			});
	}
};
// 确认签入
const clickOnDuty = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.validate((valid: boolean) => {
		if (!valid) return;
		state.loading = true;
		let request = {};
		if (AppConfigInfo.value.isNeedTelNo && AppConfigInfo.value.isTelNeedVerify) {
			// 需要分机和密码
			request = {
				telNo: state.dutyForm.telNo,
				telPwd: state.dutyForm.password,
			};
		} else if (AppConfigInfo.value.isNeedTelNo) {
			//需要分机号
			request = {
				telNo: state.dutyForm.telNo,
			};
		} else if (AppConfigInfo.value.isTelNeedVerify) {
			// 需要密码
			request = {
				telNo: state.dutyForm.telNo,
				telPwd: userInfos.value.defaultTelNo,
			};
		}
		dutyOn(request)
			.then((res: any) => {
				if (AppConfigInfo.value.isNeedTelNo && AppConfigInfo.value.isTelNeedVerify) {
					// 需要分机和密码
					currentTel.value.password = state.dutyForm.password;
					currentTel.value.telNo = state.dutyForm.telNo;
					currentTel.value.queue = res.result.queueId;
				} else if (AppConfigInfo.value.isNeedTelNo) {
					//需要分机号
					currentTel.value.password = res.result.telPwd;
					currentTel.value.telNo = res.result.telNo;
					currentTel.value.queue = res.result.queueId;
				} else if (AppConfigInfo.value.isTelNeedVerify) {
					// 需要密码
					currentTel.value.password = state.dutyForm.password;
					currentTel.value.telNo = res.result.telNo;
					currentTel.value.queue = res.result.queueId;
				}
				websocket_connect(); //开启消息监听
				startDutyTimer(res.result.second); // 开启计时 签入时长
				isRest.value = res.result.isRest;
				state.loading = false;
				state.dutyDialogVisible = false;
			})
			.catch(() => {
				// dutyOff();
				// 重置所有状态
				useTelStatusStore.resetState();
				console.log('呼叫中心：签入错误111');
			})
			.finally(() => {
				state.loading = false;
				state.dutyDialogVisible = false;
			});
	});
};

// 链接呼叫中心
const websocket_connect = () => {
	console.log('链接呼叫中心');
	if (ola.ws) {
		// 如果已经连接 则先关闭
		ola.close();
	}
	ola.onConnect = onConnect;
	ola.onClose = onClose;
	ola.onMessage = onMessage;
	ola.connect(import.meta.env.VITE_CALLCENTER_SOCKET_URL, currentTel.value.telNo, currentTel.value.password);
};
// 呼叫中心链接
const onConnect = () => {
	ola.subscribe('ola.agent.' + currentTel.value.telNo);
	ola.subscribe('ola.caller.' + currentTel.value.telNo);
	ola.get_agent_state(currentTel.value.telNo);

	pingTimer.value = setInterval(() => {
		ola.ping();
	}, 5000);

	// ola.logout(currentTel.value.telNo); //连接之后，先登出一次,防止其他地方已经登陆
	let array_ola_queue: EmptyArrayType = []; // 队列
	if (currentTel.value.queue) {
		let array = currentTel.value.queue.split(',');
		for (let i = 0; i < array.length; i++) {
			array_ola_queue[i] = array[i];
		}
		ola.login(array_ola_queue, currentTel.value.telNo, { type: 'onhook' });
		connectVoiceAssistant(currentTel.value.telNo); // 坐席助手开启
	}
};
// 业务系统发送消息
const sendMsg = (msg: any) => {
	signalR.SR.invoke('SendSeatState', { telNo: telStatusInfo.value.telsNo, state: msg });
};
const router = useRouter();
const talkDealTimer = ref<any>(null); // 话后整理定时器
const pingTimer = ref<any>(null); // 心跳定时器
const call_direction = ref<any>(''); // 呼叫方向
// 呼叫中心消息
const onMessage = async (event: any) => {
	const data = JSON.parse(event.data);
	if (data.event_type == 'agent_state') {
		if (data.agent_extn) {
			// 设置签入状态
			useTelStatusStore.setDutyState(true);
			// 设置分机号和坐席组
			useTelStatusStore.setCallInfo({ telsNo: data.agent_extn });
		}
		// 坐席状态
		if (data.state == 'login') {
			// 签入
			// 设置分机号和坐席组
			useTelStatusStore.setCallInfo({ telsNo: currentTel.value.telNo });
			state.loading = true;
			setTimeout(() => {
				console.log('isRest', `当前分机是否正在休息${isRest.value}`);
				if (isRest.value) {
					// 如果是小休状态
					ola.go_break(''); //设置忙碌
				} else {
					// 设置示闲状态
					ola.go_ready();
					console.log('呼叫中心：调用示闲');
				}
			}, 1000);
			console.log('呼叫中心：已签入');
			ElMessage.success('签入成功');

			sendMsg('login');
		} else if (data.state == 'logout') {
			// 签出
			// 重置所有状态
			useTelStatusStore.resetState();
			console.log('呼叫中心：已签出');
			ElMessage.success('签出成功');
			clearInterval(pingTimer.value); // 清除心跳定时器
			seatAssistOff();
		} else if (data.state == 'ready') {
			// 结束计时
			removeTimer();
			// 设置分机号和坐席组
			useTelStatusStore.setCallInfo({ telsNo: data.agent_extn });
			// 设置签入状态
			useTelStatusStore.setDutyState(true);
			// 示闲中
			// 设置休息状态 设置未正常状态
			useTelStatusStore.setRest(RestStates.unRest);
			// 设置话机状态 结束休息改为签入状态
			useTelStatusStore.setPhoneControlState(TelStates.dutyOn);
			state.loading = false;
			// ElMessage.success('示闲中');
			console.log('呼叫中心：示闲中');
			sendMsg('ready');
		} else if (data.state == 'unready') {
			break_reason(data.private_data);
			sendMsg('unready'); // 发送消息 业务系统消息通知

			console.log('呼叫中心：示忙中,小休开始');
			// 示忙中
			useTelStatusStore.setPhoneControlState(TelStates.rest);
			useTelStatusStore.setRest(RestStates.resting);
			/*if (AppConfigInfo.value.isRestApproval) {
        // 如果小休需要审核
        telRestProcess()
            .then((res: any) => {
              console.log('小休申请成功', res);
              // 设置电话状态小休中
              useTelStatusStore.setPhoneControlState(TelStates.rest);
              useTelStatusStore.setRest(RestStates.resting);
              ElMessage.success('小休开始');
            })
            .catch((err: any) => {
              console.log('小休申请失败', err);
              restFlowDel().then(() => {
                // 删除小休流程
              });
              ola.go_ready();// 示闲
            });
      } else {
        // ElMessage.success('小休开始');
        // 设置电话状态小休中
        useTelStatusStore.setPhoneControlState(TelStates.rest);
        useTelStatusStore.setRest(RestStates.resting);
        // 添加小休记录
        telRestAdd({ reason: data.private_data })
            .then((res: any) => {
              console.log('小休记录添加成功 开始休息', res);
              ElMessage.success('小休开始');
            })
            .catch((err: any) => {
              console.log('小休记录添加失败 开始休息', err);

            });
      }*/
		} else if (data.state == 'acw') {
			console.log(call_direction.value, '呼入还是呼出');
			if (call_direction.value === 'inbound') {
				// 呼入需要进入话后整理
				// 设置分机号和坐席组
				useTelStatusStore.setCallInfo({ telsNo: data.agent_extn });

				// 话后整理中
				const time: number = AppConfigInfo.value.talkingDealTime * 1000; // 话后整理时间
				ElNotification({
					title: '自动开启话后整理成功',
					message: `${time / 1000}秒后自动结束话后整理,或者手动结束话后整理`,
					type: 'success',
					duration: 1000 * 10,
				});
				// 设置话后整理
				useTelStatusStore.setTalkingDeal(true);
				// 设置话机状态 设置为话后整理中
				useTelStatusStore.setPhoneControlState(TelStates.onTalkingDeal);
				talkDealTimer.value = setTimeout(() => {
					// 设置话后整理
					useTelStatusStore.setTalkingDeal(false);
					// 设置话机状态 取消话后整理修改为空闲状态
					useTelStatusStore.setPhoneControlState(TelStates.dutyOn);
					ola.go_ready(); // 示闲
					console.log('呼叫中心：调用示闲');
					clearTimeout(talkDealTimer.value); // 清除话后整理定时器
				}, time);
				console.log('呼叫中心：话后整理中');
				sendMsg('acw');
			} else {
				// 呼出直接调用示闲
				ola.go_ready(); // 示闲
				console.log('呼叫中心：调用示闲');
			}
		} else if (data.state == 'busy') {
			console.log(data.state, '其他状态');
			/*			// 设置振铃中
			useTelStatusStore.setPhoneControlState(TelStates.ring);
			sendMsg('busy');
			console.log('呼叫中心：转接中....');*/
		} else {
			console.log(data.state, '其他状态1');
		}

		if (data.state == 'busy') {
			call_direction.value = data.call_direction; // 保存呼叫方向
			holdStatus(data.private_data); //处理保持
			if (data.private_data == 'monitoring') {
				// 三方来电振铃中
				useTelStatusStore.setPhoneControlState(TelStates.ring);
				console.log('呼叫中心：三方来电振铃中');
			} else if (data.private_data == 'three_way') {
				// 三方来电通话中
				// 开始计时
				startTime();
				// 设置电话状态 三方通话中
				useTelStatusStore.setPhoneControlState(TelStates.onConference);
				console.log('呼叫中心：三方来电通话中');
				sendMsg('busy');
			} else if (data.private_data == 'three_way_hangup') {
				// 三方来电挂断
				// 设置电话状态 通话中
				useTelStatusStore.setPhoneControlState(TelStates.onCall);
				onCallArr.value = [];
				sendMsg('busy');
				console.log('呼叫中心：三方来电挂断');
			} else if (data.private_data == 'three_way_ring') {
				// 三方通话呼出中
				// 设置振铃中
				useTelStatusStore.setPhoneControlState(TelStates.ring);
				sendMsg('busy');
				console.log('呼叫中心：三方通话呼出中');
			} else if (data.private_data == 'three_way_answered') {
				// 三方通话呼出接通
				onCallArr.value.push({ telNo: state.threeWayForm.telNo }); // 三方通话呼出接通
				// 设置电话状态 呼出三方通话中 可以踢人和挂断通话
				useTelStatusStore.setPhoneControlState(TelStates.onThreeWay);
				console.log('呼叫中心：三方通话呼出接通，推送一次');
				sendMsg('treeWay');
			} else if (data.call_direction == 'outbound') {
				// 呼出
				if (data.private_data == 'calling') {
					// 拨号中
					// 设置电话状态 振铃中
					useTelStatusStore.setPhoneControlState(TelStates.ring);
					sendMsg('busy');
					console.log('呼叫中心：呼出拨号中');
				} else if (data.private_data == 'answered') {
					//振铃中
					if (data.other_answered == false) {
						// 设置电话状态 振铃中
						useTelStatusStore.setPhoneControlState(TelStates.ring);
						console.log('呼叫中心：呼出振铃中');
					} else if (data.other_answered == true) {
						// 通话中
						// 开始计时
						startTime();
						// 设置电话状态 通话中
						useTelStatusStore.setPhoneControlState(TelStates.onCall);

						mittBus.emit('outboundConnect', data); // 外呼接通之后收到的消息
						console.log('呼叫中心：呼出通话中');
					}
					sendMsg('busy');
				}
			} else {
				// 呼入
				if (data.private_data == 'ring') {
					// 设置电话状态 振铃中
					useTelStatusStore.setPhoneControlState(TelStates.ring);
					console.log(data, '呼叫中心：来电弹单信息');
					// 来电才展示弹屏
					// 跳转到录入工单页面
					await getWithList(); // 获取白名单列表
					const isWhite = state.whiteList.filter((item: any) => item.phone === data.ani);
					if (isWhite) {
						// 如果来电电话在呼入白名单中 需要提示
						ElNotification({
							title: '来电提醒',
							message: '该市民为白名单。',
							type: 'success',
						});
					}
					await router.push({
            name: 'orderAccept',
            state: {
              createBy: 'tel',
              fromTel: data.ani,
              telGuid: data.call_accept,
              transfer: data.gateway,
              telArea: '',
            },
            params: {
              callId: data.call_accept,
              tagsViewName: '工单受理',
            },
          });
				} else if (data.private_data == 'answered') {
					// 开始计时
					startTime();
					// 设置电话状态 通话中
					useTelStatusStore.setPhoneControlState(TelStates.onCall);
					console.log('呼叫中心：呼入通话中');
				}
				sendMsg('busy');
			}
		} else if (data.old_state == 'busy') {
			//挂机后系统可以返回两种状态:acw 话后整理状态 ready 示闲状态，如果不需要acw，可以联系我们后台修改配置，如果需要保留，如果需要再次
			//拨打电话的话，需要手动点击示闲按钮

			// 设置分机号和坐席组
			useTelStatusStore.setCallInfo({ telsNo: data.agent_extn });

			// 结束计时
			removeTimer();
			onCallArr.value = [];
			console.log('呼叫中心：已挂机', onCallArr.value, data);
			sendMsg('ready');
		}
	} else if (data.event_type == 'agent_caller_state') {
		//通话状态
		// special feature, never mind
		if (data.action == 'in') {
			console.log('呼叫中心：呼入', data.caller.cid_number, data.caller.iuud);
			// ola.take_call(data.caller.uuid);
		} else {
			console.log('呼叫中心：呼出', data.caller.uuid);
		}
	} else if (data.event_type == 'command/reply') {
		// 其他消息
		// console.log('command/reply', data);
	}
};
// 呼叫中心链接关闭
const isReconnect = ref(true); // 呼叫中心是否需要重连
const onClose = () => {
	console.log('呼叫中心断开链接', isReconnect.value ? '需要重连' : '不需要重连');
	removeTimerOnDuty(); // 移除签入时长定时器
	removeTimer(); // 移除通话计时器
	clearTimeout(talkDealTimer.value); // 清除话后整理定时器
	clearInterval(pingTimer.value); // 清除心跳定时器
	clearInterval(onDutyTimer.value); // 清除签入时长定时器
	clearInterval(talkTimer.value); // 清除通话时长定时器
	if (isReconnect.value) {
		reConnect(); // 重新链接呼叫中心
		Local.set('currentTelNo', currentTel.value.telNo);
	}
	// 重置所有状态
	useTelStatusStore.resetState();
};
// 重新链接呼叫中心
let reconnectAttempts = 0; // 重连次数
let maxReconnectAttempts = 10; // 最大重连次数
let reconnectInterval = 2; // 重连间隔
const reConnect = async () => {
	ElNotification({
		title: '重连提示',
		message: `检测到与呼叫中心链接断开，${reconnectInterval}秒后将重新链接`,
		type: 'warning',
		duration: reconnectInterval * 1000,
	});
	console.log('开始重连', `已重连${reconnectAttempts}次,最大重连次数${maxReconnectAttempts}次，重连间隔${reconnectInterval}秒`);
	if (reconnectAttempts < maxReconnectAttempts) {
		setTimeout(() => {
			reconnectAttempts++;
			websocket_connect();
		}, reconnectInterval * 1000);
	} else {
		ElNotification({
			title: '呼叫中心重连失败',
			message: '已到达重连次数最高，请手动刷新重连',
			type: 'warning',
		});
		console.error('已到达重连次数最高，请手动刷新重连');
	}
};
// 小休原因
const restReason = ref(''); // 小休原因
const break_reason = (reason: string) => {
	switch (reason) {
		case 'away':
			restReason.value = '外出中';
			break;
		case 'rest':
			restReason.value = '休息中';
			break;
		case 'conference':
			restReason.value = '会议中';
			break;
		case 'train':
			restReason.value = '培训中';
			break;
		case 'eat':
			restReason.value = '用餐中';
			break;
		default:
			restReason.value = '休息中';
			break;
	}
	if (telStatusInfo.value.isRest !== 'resting' && !isRest.value) {
		// 如果不在在小休中
		const restReasons = state.restReasonOptions.find((item: any) => item.dicDataValue === reason);
		busyOn({ reason: restReasons?.dicDataName ?? '' }) // 开始小休 设置示忙 业务系统统计需要
			.then(() => {
				console.log('业务系统调用示忙成功');
				state.loading = false;
			})
			.catch((err) => {
				console.log('业务系统调用示忙失败', err);
				state.loading = false;
			});
	} else {
		state.loading = false;
	}
};
// 保持状态处理
const holdStatus = (holdStatus: string) => {
	switch (holdStatus) {
		case 'held':
			// 设置电话状态
			useTelStatusStore.setHold(true);
			// 设置电话状态 保持中
			useTelStatusStore.setPhoneControlState(TelStates.onHold);
			sendMsg('held');
			break;
		case 'unheld':
			// 设置电话状态 通话中
			// 设置电话状态  取消单个保持为通话中
			useTelStatusStore.setHold(false);
			// 设置电话状态
			useTelStatusStore.setPhoneControlState(TelStates.onCall);
			break;
		default:
			break;
	}
};
// 签出
const offDutyFn = () => {
	ElMessageBox.confirm(`确定要签出，是否继续?`, '提示', {
		confirmButtonText: '确认',
		cancelButtonText: '取消',
		type: 'warning',
		draggable: true,
		cancelButtonClass: 'default-button',
		autofocus: false,
	})
		.then(() => {
			state.loading = true;
			dutyOff()
				.then(() => {
					sendMsg('logout');
					ola.logout(currentTel.value.telNo); //签出
					setTimeout(() => {
						ola.close();
					}, 500);
					// 重置所有状态
					useTelStatusStore.resetState();
					removeTimerOnDuty(); // 移除签入时长定时器
					removeTimer(); // 移除通话计时器
					clearTimeout(talkDealTimer.value); // 清除话后整理定时器
					clearInterval(pingTimer.value); // 清除心跳定时器
					clearInterval(onDutyTimer.value); // 清除签入时长定时器
					clearInterval(talkTimer.value); // 清除通话时长定时器
					isReconnect.value = false; // 不需要重连
					state.loading = false;
					state.dutyOnSrc = getImageUrl('phoneControls/dutyOn_blue.png'); //签入图片
					state.loading = false;
				})
				.catch(() => {})
				.finally(() => {
					state.loading = false;
				});
		})
		.catch(() => {
			state.loading = false;
		});
};
// 挂断
const onHangup = () => {
	ElMessageBox.confirm(`确定要挂断，是否继续?`, '提示', {
		confirmButtonText: '确认',
		cancelButtonText: '取消',
		type: 'warning',
		draggable: true,
		cancelButtonClass: 'default-button',
		autofocus: false,
	})
		.then(() => {
			state.loading = true;
			ola.hangup(); //挂断
			state.loading = false;
		})
		.catch(() => {});
};
// 小休
const restFormRef = ref<RefType>(); //小休表单
const onRest = async () => {
	if (AppConfigInfo.value.isRestApproval) {
		// 如果小休需要审核
		// 查询流程节点参数
		const res: any = await restFlowStart();
		state.nextStepOptions = res.result.steps;
		state.handleId = res.result.id;
	}
	//  重置表单
	restFormRef.value?.resetFields();
	state.restDialogVisible = true;
};
// 打开弹窗清空表单
const restFormOpened = () => {
	restFormRef.value?.resetFields();
	restFormRef.value?.clearValidate();
};
// 小休流程选择下一个环节
const selectNextStep = (val: any) => {
	const next = state.nextStepOptions.find((item: any) => item.key === val);
	getNextStepOption(state.handleId, next.key);
};
// 查询流程下一节点参数
const getNextStepOption = async (DefineId: string, Code: string) => {
	try {
		const res: any = await workflowStepOptions({ DefineId, Code });
		state.handlerOptions = res.result ?? [];
	} catch (error) {
		console.log(error);
	}
};
// 小休选择处理人
const selectHandlers = () => {
	restFormRef.value?.resetFields('nextMainHandler');
};
// 主办从处理人中选择
state.handlerMainOptions = computed(() => {
	return state.restForm.nextHandlers;
});
// 确定小休(示忙)
const clickOnRest = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.validate((valid: boolean) => {
		if (!valid) return;
		state.loading = true;
		if (AppConfigInfo.value.isRestApproval) {
			//如果需要审核
			state.restForm.additions = state.fileList;
			let submitObj = other.deepClone(state.restForm);
			if (submitObj.nextHandlers && submitObj.nextHandlers.length) {
				submitObj.nextHandlers = submitObj.nextHandlers.map((item: any) => {
					return {
						id: item.key,
						name: item.value,
					};
				});
				if (submitObj.nextHandlers.length === 1) {
					submitObj.nextMainHandler = submitObj.nextHandlers[0].id;
				}
			}
			restFlowStartWex(submitObj)
				.then(() => {
					ElNotification({
						title: '成功',
						message: '申请小休成功',
						type: 'success',
					});
					// 设置休息状态 审核中
					useTelStatusStore.setRest(RestStates.InReview);
					state.restDialogVisible = false;
					state.loading = false;
				})
				.catch(() => {
					restFlowDel().then(() => {
						state.loading = false;
						state.restDialogVisible = false;
					});
				});
		} else {
			//不需要审核直接开始小休
			ola.go_break(state.restForm.reason); //设置忙碌
			clearTimeout(talkDealTimer.value); // 清除话后整理定时器
			console.log('呼叫中心：调用示忙');
			state.restDialogVisible = false;
			state.loading = false;
		}
	});
};
// 设置抽屉
const dialogRestRef = ref<RefType>(); // 小休申请弹窗
const mouseup = () => {
	state.transform = dialogRestRef.value.dialogContentRef.$el.style.transform;
};
// 选择常用意见 填入填写框
const chooseAdvice = (item: any) => {
	state.restForm.opinion += item.content;
};
// 小休结束
const onRestEnd = () => {
	ElMessageBox.confirm(`确定要结束小休，是否继续?`, '提示', {
		confirmButtonText: '确认',
		cancelButtonText: '取消',
		type: 'warning',
		draggable: true,
		cancelButtonClass: 'default-button',
		autofocus: false,
	})
		.then(() => {
			state.loading = true;
			ola.go_ready(); // 示闲
			busyOff(); // 结束小休（调用业务系统接口，统计需要）
			console.log('呼叫中心：调用示闲');
			state.loading = false;
		})
		.catch(() => {});
};
// 通话保持
const onHold = () => {
	ElMessageBox.confirm(`确定要保持，是否继续?`, '提示', {
		confirmButtonText: '确认',
		cancelButtonText: '取消',
		type: 'warning',
		draggable: true,
		cancelButtonClass: 'default-button',
		autofocus: false,
	})
		.then(() => {
			state.loading = true;
			ola.hold(); //保持
			state.loading = false;
		})
		.catch(() => {});
};
// 取消保持
const onUnHold = () => {
	ElMessageBox.confirm(`确定要取消保持，是否继续?`, '提示', {
		confirmButtonText: '确认',
		cancelButtonText: '取消',
		type: 'warning',
		draggable: true,
		cancelButtonClass: 'default-button',
		autofocus: false,
	})
		.then(() => {
			state.loading = true;
			ola.unhold(); //取消保持
			sendMsg('busy');
			state.loading = false;
		})
		.catch(() => {});
};
// 话后整理（系统默认进入）
const onTalkingDeal = () => {};
// 取消话后整理
const unTalkingDeal = () => {
	ElMessageBox.confirm(`确定要取消话后整理，是否继续?`, '提示', {
		confirmButtonText: '确认',
		cancelButtonText: '取消',
		type: 'warning',
		draggable: true,
		cancelButtonClass: 'default-button',
		autofocus: false,
	})
		.then(() => {
			state.loading = true;
			// 设置话后整理
			useTelStatusStore.setTalkingDeal(false);
			// 设置话机状态 取消话后整理修改为空闲状态
			useTelStatusStore.setPhoneControlState(TelStates.dutyOn);
			ola.go_ready(); // 示闲
			clearTimeout(talkDealTimer.value); // 清除话后整理定时器
			console.log('呼叫中心：调用示闲');
			state.loading = false;
		})
		.catch(() => {});
};
// 打开转接弹窗
const transferFormRef = ref<RefType>(); // 转接表单
const onTransfer = () => {
	//  重置表单
	transferFormRef.value?.resetFields();
	// 获取所有分机列表
	state.transferDialogVisible = true;
};
// 确认转接
const clickOnTransfer = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.validate((valid: boolean) => {
		if (!valid) return;
		ola.transfer(state.transferForm.telNo); //转接
		state.transferDialogVisible = false;
	});
};
// 三方会议开始
const onConference = () => {
	//  重置表单
	transferFormRef.value?.resetFields();
	// 获取所有分机列表
	state.threeWayDialogVisible = true;
};
// 三方会议确定
const onCallArr = ref<EmptyArrayType>([]); // 三方会议选中的分机
const threeWayVisible = ref(false); // 三方会议弹窗
const threeWayFormRef = ref<RefType>(); // 三方会议表单
const clickOnThreeWay = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.validate((valid: boolean) => {
		if (!valid) return;
		ola.three_way(telStatusInfo.value.telsNo, state.threeWayForm.telNo); //三方会议

		// 三方通话呼出接通
		onCallArr.value.push({ telNo: state.threeWayForm.telNo }); // 三方通话呼出接通
		// 设置电话状态 呼出三方通话中 可以踢人和挂断通话
		useTelStatusStore.setPhoneControlState(TelStates.onThreeWay);
		sendMsg('treeWay');
		state.threeWayDialogVisible = false;
	});
};
const kickOut = (item: any) => {
	ElMessageBox.confirm(`确定确定要踢出${item.telNo},并恢复通话，是否继续?`, '提示', {
		confirmButtonText: '确认',
		cancelButtonText: '取消',
		type: 'warning',
		draggable: true,
		cancelButtonClass: 'default-button',
		autofocus: false,
	})
		.then(() => {
			ola.exit_three_way(item.telNo); // 踢出第三方
			// 恢复通话
			useTelStatusStore.setPhoneControlState(TelStates.onCall);
			onCallArr.value = [];
		})
		.catch(() => {});
};
// 外呼
const outboundFormRef = ref<RefType>(); //外呼
const onOutbound = () => {
	//  重置表单
	outboundFormRef.value?.resetFields();
	// 获取所有分机列表
	state.outboundDialogVisible = true;
};
// 外呼保存
const clickOnOutbound = (formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.validate((valid: boolean) => {
		if (!valid) return;
		state.loading = true;
		setTimeout(() => {
			ola.dial(state.outboundForm.telNo);
			state.outboundDialogVisible = false;
			state.loading = false;
		}, 300);
	});
};
// 坐席辅链接
const socket = ref<any>(null);
// 打开websocket链接
const connectVoiceAssistant = async (telNo: string) => {
	if (!telNo || socket.value?.socket?.ws) {
		socket.value?.close();
		socket.value = null;
	}
	try {
		const { result } = await voiceAssistant(telNo);
		const uid = `8#User-${result.uid}`;
		const subscribe = `/trans/${result.orgCode}/${result.groupUid}/${uid}`;
		socket.value = useSocket(import.meta.env.VITE_VOICE_ASSISTANT_SOCKET_URL, { uid, subscribe });
		socket.value.on('open', () => {
			socket.value.send({ id: '', type: 1, from: uid, to: 'sys', timestamps: new Date().getTime(), body: result.userName });
			console.log('坐席辅助连接成功');
			ElMessage.success('坐席辅助连接成功');
		});
		socket.value.on('message', wsReceive);
	} catch (err) {
		console.log(err, '坐席辅助链接失败');
		ElMessage.error('坐席辅助链接失败');
	}
};
// 坐席辅助关闭
const seatAssistOff = () => {
	console.log('坐席辅助：手动关闭，不再重连');
	if (socket.value) {
		socket.value.close();
		socket.value = null;
	}
};
// 推送消息
const wsReceive = (message: any) => {
	try {
		const data = JSON.parse(message.data);
		const toTransfer = socket.value.socket.opts.subscribe;
		if (data.to === toTransfer) {
			// 判断当前转写消息是否是发送给当前用户的
			mittBus.emit('wsReceive', message);
		}
	} catch (e) {
		return;
	}
};
// 刷新页面呼叫中心链接
const callCenterConnect = async () => {
	const currentTelNo = Local.get('currentTelNo');
	if (currentTelNo && isReconnect.value) {
		// 重新链接
		try {
			const { result } = await dutyOn({ telNo: currentTelNo });
			currentTel.value.password = result.telPwd;
			currentTel.value.telNo = result.telNo;
			currentTel.value.queue = result.queueId;
			Local.remove('currentTelNo');
			startDutyTimer(result.second); // 开启计时 签入时长
			isRest.value = result.isRest;
			state.loading = false;
		} catch (e) {
			console.log(e);
			// await dutyOff();
			// 重置所有状态
			useTelStatusStore.resetState();
			state.loading = false;
		}
	} else if (telStatusInfo.value.telsNo) {
		// 刷新页面
		try {
			const { result } = await dutyOn({ telNo: telStatusInfo.value.telsNo });
			currentTel.value.password = result.telPwd;
			currentTel.value.telNo = result.telNo;
			currentTel.value.queue = result.queueId;
			websocket_connect(); //开启消息监听
			startDutyTimer(result.second); // 开启计时 签入时长
			isRest.value = result.isRest;
			state.loading = false;
		} catch (e) {
			console.log(e);
			// await dutyOff();
			// 重置所有状态
			useTelStatusStore.resetState();
			state.loading = false;
		}
	} else {
		// 重置所有状态
		useTelStatusStore.resetState();
	}
};
// 获取小休原因
const getReason = async () => {
	try {
		// 查询小休原因
		const response: any = await telRestBaseData();
		state.restReasonOptions = response.result?.restReason ?? [];
	} catch (err) {
		console.log(err);
	}
};
// 获取白名单列表
const getWithList = async () => {
	try {
		const response: any = await queryBlacklist({ SpecialFlag: 1 });
		state.whiteList = response.result;
	} catch (err) {
		console.log(err);
	}
};
onMounted(async () => {
	await getReason(); // 获取小休原因
	await signalRStart(); //开启消息监听
	removeTimerOnDuty(); // 移除签入时长定时器
	removeTimer(); // 移除通话计时器
	clearTimeout(talkDealTimer.value); // 清除话后整理定时器
	clearInterval(pingTimer.value); // 清除心跳定时器
	clearInterval(onDutyTimer.value); // 清除签入时长定时器
	clearInterval(talkTimer.value); // 清除通话时长定时器
	await getTelsLists(); // 查询所有分机
	await callCenterConnect(); // 呼叫中心链接
	// 加入分组
	await signalR.joinGroup('CallCenter');
});
onBeforeUnmount(() => {
	mittBus.off('RestApplyPass');
	if (ola.ws) ola.close();
});
</script>

<style scoped lang="scss">
.seizeSeat-box {
	display: none;
}
.phoneControls {
	display: flex;
	flex: 1;
	background-color: var(--el-color-white) !important;
	box-shadow: 0 1px 8px 0 rgba(0, 15, 49, 0.1);
	border-bottom-left-radius: 90px;
	border-bottom-right-radius: 90px;
	padding: 0 18px 0 40px;
	color: var(--hotline-color-text-main);
	height: 100%;
	.duty-on-time {
		width: 100px;
		&-label {
			display: block;
			margin-top: 13px;
		}
		&-time {
			display: block;
			margin-top: 15px;
		}
	}
	.infos {
		text-align: left;
		width: 140px;

		.dutyOn_status {
			color: var(--el-color-primary);
			font-weight: normal;
		}
		span {
			display: inline-block;
			width: 80px;
			text-align: right;
		}
	}

	// 按钮列表
	.btn-container {
		display: flex;
		width: calc(100% - 120px);
		justify-content: space-between;

		.item {
			text-align: center;
			cursor: pointer;
			width: 100%;
			user-select: none;
			height: calc(100% + 20px);
			img {
				display: block;
				margin: 0 auto;
				padding-top: 10px;
			}

			span {
				margin-top: 5px;
				display: inline-block;
			}

			&.disabled {
				cursor: not-allowed;
				overflow: hidden;
			}
		}

		.active {
			&:hover {
				color: var(--hotline-color-white);
				background-image: url('@/assets/images/phoneControls/active.png');
				background-repeat: no-repeat;
				background-size: 100% 100%;
			}
		}
	}
}
</style>
<style lang="scss">
.el-popover.hangup-popover {
	.hangup-container {
		display: flex;
		flex-wrap: nowrap;
		.hangup-item {
			text-align: center;
			width: 120px;
			border-right: 1px solid var(--el-border-color-darker);
			&:last-child {
				border-right: 0;
			}
			&-phoneNumber {
				padding-top: 4px;
				margin-bottom: 10px;
			}
		}
	}
}
</style>