hotline-web/src/views/tels/extension/index.vue

<template>
	<div class="tels-callLog-container layout-pd">
		<el-card shadow="never">
			<el-form :model="state.queryParams" ref="ruleFormRef" @submit.native.prevent class="mt15" label-width="100px">
				<el-row :gutter="10">
					<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8">
						<el-form-item label="通话时间段" prop="crTime">
							<el-date-picker
								v-model="state.queryParams.crTime"
								type="datetimerange"
								unlink-panels
								range-separator="至"
								start-placeholder="开始时间"
								end-placeholder="结束时间"
								:shortcuts="shortcuts"
								@change="queryList"
								value-format="YYYY-MM-DD[T]HH:mm:ss"
							/>
						</el-form-item>
					</el-col>
					<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8">
						<el-form-item label="主叫" prop="CPN">
							<el-input v-model="state.queryParams.CPN" placeholder="请输入主叫号码" clearable @keyup.enter="queryList" />
						</el-form-item>
					</el-col>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8" v-show="!searchCol">
							<el-form-item label="被叫" prop="CDPN">
								<el-input v-model="state.queryParams.CDPN" placeholder="请输入被叫号码" clearable @keyup.enter="queryList" />
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8" v-show="!searchCol">
							<el-form-item label="电话方向" prop="Direction">
								<el-select v-model="state.queryParams.Direction" placeholder="请选择电话方向" clearable class="w100">
									<el-option v-for="item in state.callDirection" :value="item.key" :key="item.key" :label="item.value" />
								</el-select>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8" v-show="!searchCol">
							<el-form-item label="通话结果" prop="OnState">
								<el-select v-model="state.queryParams.OnState" placeholder="请选择通话结果" clearable class="w100">
									<el-option v-for="item in state.onState" :value="item.key" :key="item.key" :label="item.value" />
								</el-select>
							</el-form-item>
						</el-col>
					</transition>
					<transition name="el-zoom-in-top">
						<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8" v-show="!searchCol">
							<el-form-item label="中继号" prop="Gateway">
								<el-input v-model="state.queryParams.Gateway" placeholder="请输入中继号" clearable @keyup.enter="queryList" />
							</el-form-item>
						</el-col>
					</transition>
					<el-col :xs="24" :sm="12" :md="12" :lg="8" :xl="8">
						<div class="flex-end w100">
							<el-button type="primary" @click="queryList" :loading="state.loading"> <SvgIcon name="ele-Search" class="mr5" />查询 </el-button>
							<el-button @click="resetQuery(ruleFormRef)" class="default-button" :loading="state.loading">
								<SvgIcon name="ele-Refresh" class="mr5" />重置
							</el-button>
							<el-button link type="primary" @click="closeSearch" :loading="state.loading">
								{{ searchCol ? '展开' : '收起' }}
								<SvgIcon :class="{ 'is-reverse': searchCol }" name="ele-ArrowUp" class="mr5 arrow" size="18px" />
							</el-button>
						</div>
					</el-col>
				</el-row>
			</el-form>
		</el-card>
		<el-card shadow="never">
			<!-- 表格 -->
			<el-table :data="state.tableList" v-loading="state.loading">
				<el-table-column prop="cpn" label="主叫" show-overflow-tooltip width="120"></el-table-column>
				<el-table-column prop="cdpn" label="被叫" show-overflow-tooltip width="120"></el-table-column>
				<el-table-column prop="ringTimes" label="响铃次数" show-overflow-tooltip width="110"></el-table-column>
				<el-table-column prop="gateway" label="中继号" show-overflow-tooltip width="120"></el-table-column>
				<el-table-column prop="duration" label="通话时间(秒)" show-overflow-tooltip width="120"></el-table-column>
				<el-table-column prop="onStateText" label="通话结果" show-overflow-tooltip> </el-table-column>
				<el-table-column prop="callDirectionText" label="电话方向" show-overflow-tooltip></el-table-column>
				<el-table-column prop="endByText" label="挂机类型" show-overflow-tooltip width="120"></el-table-column>
				<el-table-column label="ivr开始时间" show-overflow-tooltip width="170">
					<template #default="{ row }">
						<span>{{ formatDate(row.beginIvrTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
					</template>
				</el-table-column>
				<el-table-column label="ivr结束时间" show-overflow-tooltip width="170">
					<template #default="{ row }">
						<span>{{ formatDate(row.endIvrTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
					</template>
				</el-table-column>
				<el-table-column label="队列开始时间" show-overflow-tooltip width="170">
					<template #default="{ row }">
						<span>{{ formatDate(row.beginQueueTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
					</template>
				</el-table-column>
				<el-table-column label="队列结束时间" show-overflow-tooltip width="170">
					<template #default="{ row }">
						<span>{{ formatDate(row.endQueueTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
					</template>
				</el-table-column>
				<el-table-column label="开始通话时间" show-overflow-tooltip width="170">
					<template #default="{ row }">
						<span>{{ formatDate(row.createdTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
					</template></el-table-column
				>
				<el-table-column label="应答时间" show-overflow-tooltip width="170">
					<template #default="{ row }">
						<span>{{ formatDate(row.answeredTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
					</template>
				</el-table-column>
				<el-table-column label="结束通话时间" show-overflow-tooltip width="170">
					<template #default="{ row }">
						<span>{{ formatDate(row.overTime, 'YYYY-mm-dd HH:MM:SS') }}</span>
					</template>
				</el-table-column>
				<el-table-column label="操作" width="100" fixed="right" align="center">
					<template #default="{ row }">
						<el-button link type="primary" @click="onConnect(row)" title="监听分机" v-auth="'tels:extension:listen'"> 监听分机 </el-button>
					</template>
				</el-table-column>
				<template #empty>
					<Empty />
				</template>
			</el-table>
			<!-- 分页 -->
			<pagination
				:total="state.total"
				v-model:page="state.queryParams.pageIndex"
				v-model:limit="state.queryParams.pageSize"
				@pagination="queryList"
			/>
		</el-card>
		<!-- 播放录音 -->
		<play-record ref="playRecordRef" />
		<!-- 业务关联 -->
		<connect-business ref="connectBusinessRef" @updateList="queryList" />
	</div>
</template>

<script lang="ts" setup name="telsExtension">
import { defineAsyncComponent, onActivated, onDeactivated, onMounted, reactive, ref } from 'vue';
import type { FormInstance } from 'element-plus';
import { ElButton, ElMessageBox } from 'element-plus';
import { downloadFile, throttle } from '@/utils/tools';
import { callBaseData, callLogPaged } from '@/api/tels/callLog';
import { formatDate } from '@/utils/formatTime';
import { shortcuts } from '@/utils/constants';
import signalR from '@/utils/signalR';

// 引入组件
const PlayRecord = defineAsyncComponent(() => import('@/views/tels/callLog/component/Play-record.vue')); // 播放录音
const ConnectBusiness = defineAsyncComponent(() => import('@/views/tels/callLog/component/Connect-business.vue')); // 关联工单还是回访

// 定义变量内容
const state = reactive(<any>{
	queryParams: {
		pageIndex: 1, // 当前页
		pageSize: 10, // 每页条数
		StaffNo: null, // 分机号
		CPN: null, // 中继号码
		CDPN: null, // 分机号
		Direction: null, // 呼叫类型
		OnState: null, // 结果
		crTime: [],
	},
	tableList: [], // 列表数据
	loading: false, // 加载
	total: 0, // 总条数
});
const ruleFormRef = ref<FormInstance>(); // 表单ref
const searchCol = ref(true); // 展开/收起
// 展开/收起
const closeSearch = () => {
	searchCol.value = !searchCol.value;
};
/** 通话记录列表 */
const queryList = throttle(async () => {
	state.loading = true;
	try {
		const request = {
			pageIndex: state.queryParams.pageIndex,
			pageSize: state.queryParams.pageSize,
			CPN: state.queryParams.CPN,
			CDPN: state.queryParams.CDPN,
			Direction: state.queryParams.Direction,
			OnState: state.queryParams.OnState,
			StaffNo: state.queryParams.StaffNo,
			StartTime: state.queryParams.crTime[0],
			EndTime: state.queryParams.crTime[1],
			Gateway: state.queryParams.Gateway,
		};
		const response = await callLogPaged(request);
		state.tableList = response.result?.items ?? [];
		state.total = response.result?.total ?? 0;
		state.loading = false;
	} catch (e) {
		state.loading = false;
		console.log(e);
	}
}, 300);
/** 重置按钮操作 */
const resetQuery = throttle((formEl: FormInstance | undefined) => {
	if (!formEl) return;
	formEl.resetFields();
	queryList();
}, 300);
// 播放录音
const playRecordRef = ref<RefType>();
const onPlaySoundRecording = (val: any) => {
	playRecordRef.value.openDialog(val.recordingFileUrl);
};
// 下载录音
const onDownload = (row: any) => {
	ElMessageBox.confirm(`您确定要下载此录音吗？`, '提示', {
		confirmButtonText: '确认',
		cancelButtonText: '取消',
		type: 'warning',
		draggable: true,
		cancelButtonClass: 'default-button',
		autofocus: false,
	})
		.then(() => {
			downloadFile(row.recordingFileUrl, row.recordingFileName);
			// window.open(row.recordUrl);
		})
		.catch(() => {});
};
// 关联业务
const connectBusinessRef = ref<RefType>();
const onConnect = (row: any) => {
	connectBusinessRef.value.openDialog(row);
};
// 基础信息
const getBaseData = async () => {
	const response = await callBaseData();
	state.callDirection = response.result.callDirection;
	state.onState = response.result.onState;
};
onMounted(() => {
	getBaseData();
	queryList();
	signalR.joinGroup('callLog');
});
onDeactivated(() => {
	signalR.leaveGroup('callLog');
});
onActivated(() => {
	signalR.joinGroup('callLog');
});
</script>
<style lang="scss" scoped>
.arrow {
	transition: transform var(--el-transition-duration);
	cursor: pointer;
}
.arrow.is-reverse {
	transform: rotateZ(-180deg);
}
</style>