hotline-web/src/views/todo/seats/accept/Voice-assistant.vue

<template>
	<div class="voice-assistant">
		<!-- 聊天框 -->
		<el-scrollbar class="h100" noresize ref="scrollbarRef" max-height="400px" v-if="messageList.length" @click="stopScroll">
			<div class="chat-box" ref="chatBoxRef">
				<div v-for="(item, index) in messageList" :key="index" class="chat-item" :class="item.body?.content?.callSentenceInfo?.role">
					<div v-if="item.body?.content?.callSentenceInfo?.role === 'user'" class="user">
						<img v-lazy="getImageUrl('order/user.png')" alt="" class="user-avatar" src="" />
						<div class="user-name">{{ item.body?.content?.callerNumber }}</div>
						<div class="user-content">{{ item.body?.content?.callSentenceInfo.text }}</div>
						<div class="user-date">{{ formatDate(item.timestamps, 'YYYY-mm-dd HH:MM:SS') }}</div>
					</div>
					<div v-else class="agent">
						<img v-lazy="getImageUrl('order/service.png')" alt="" class="agent-avatar" src="" />
						<div class="agent-name">{{ item.body?.content?.calledNumber }}</div>
						<div class="agent-content">{{ item.body?.content?.callSentenceInfo.text }}</div>
						<div class="agent-date">{{ formatDate(item.timestamps, 'YYYY-mm-dd HH:MM:SS') }}</div>
					</div>
				</div>
				<el-text class="end-call" tag="p" v-if="talkEnd">-- 通话结束 --</el-text>
			</div>
		</el-scrollbar>
		<Empty v-else />
		<el-button @click.stop="keepScroll" class="keep-scroll" title="回到底部" circle v-if="!isScrollBottom && !talkEnd">
			<SvgIcon name="ele-ArrowDown" size="18px" />
		</el-button>
		<!-- 识别内容 通话结束才展示-->
		<div class="recognize-box" v-if="talkEnd && messageList.length">
			<transition name="el-zoom-in-bottom">
				<div v-show="!searchCol" class="transition-box">
					<el-button link @click="closeSearch" class="transition-box-close">
						<SvgIcon name="ele-Close" class="ml3" size="18px" />
					</el-button>
					<div class="transition-box-title">
						<el-text tag="b" size="large">通话小结</el-text>
					</div>
					<el-scrollbar class="h100 transition-box-content" noresize ref="scrollbarRef" max-height="180px">
						<div class="call-item">
							<el-text tag="b" class="call-item-label">来电号码：</el-text>
							<p class="call-item-value">{{ recognizeList.call_number }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">客户姓名：</el-text>
							<p class="call-item-value">{{ recognizeList?.name }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">年龄：</el-text>
							<p class="call-item-value">{{ recognizeList?.age }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">性别：</el-text>
							<p class="call-item-value">{{ recognizeList?.sex }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">身份证号：</el-text>
							<p class="call-item-value">{{ recognizeList?.id_card }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">地址：</el-text>
							<p class="call-item-value">{{ recognizeList?.address }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">公司名称：</el-text>
							<p class="call-item-value">{{ recognizeList?.company_name }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">通话小结：</el-text>
							<p class="call-item-value">{{ recognizeList?.call_detail_content }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">受理类型：</el-text>
							<p class="call-item-value">{{ recognizeList?.acceptance_type }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">推送分类：</el-text>
							<p class="call-item-value">{{ recognizeList?.push_classification }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">热点分类：</el-text>
							<p class="call-item-value">{{ recognizeList?.hotspot_classification }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">事件目的：</el-text>
							<p class="call-item-value">{{ recognizeList?.event_purpose }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">工单标题：</el-text>
							<p class="call-item-value">{{ recognizeList?.record_title }}</p>
						</div>
						<div class="call-item">
							<el-text tag="b" class="call-item-label">诉求详情：</el-text>
							<p class="call-item-value">{{ recognizeList?.appeal_detatls }}</p>
						</div>
					</el-scrollbar>
					<div class="flex-end mt20">
						<el-button @click="closeSearch" class="default-button"> 取消</el-button>
						<el-button type="primary" @click="fillSingle">一键填单</el-button>
					</div>
				</div>
			</transition>
			<el-button type="primary" @click="closeSearch" v-show="searchCol">
				通话小结
				<SvgIcon name="ele-ArrowUp" class="ml3" size="18px" />
			</el-button>
		</div>
	</div>
</template>
<script setup lang="ts" name="orderAcceptVoiceAssistant">
import { nextTick, onActivated, onDeactivated, onMounted, ref, watch } from 'vue';
import { ElMessageBox } from 'element-plus';
import { getImageUrl } from '@/utils/tools';
import axios from 'axios';
import { useRoute } from 'vue-router';
import { formatDate } from '@/utils/formatTime';
const emit = defineEmits(['orderOverwrite']);
import mittBus from '@/utils/mitt';
// 消息列表
const messageList = ref<any>([
	/*{
		body: {
			content: {
				callSentenceInfo: {
					text: '你好，我是小智，有什么可以帮您的吗？',
					role: 'agent',
				},
				calledNumber: '1009',
				callerNumber: '19136073037',
			},
		},
		timestamps: new Date().getTime(),
	},
	{
		body: {
			content: {
				callSentenceInfo: {
					text: '你好，我是小智，有什么可以帮您的吗？',
					role: 'user',
				},
			},
			calledNumber: '1009',
			callerNumber: '19136073037',
		},
		timestamps: new Date().getTime(),
	},*/
]); // 消息列表
const recognizeList = ref<EmptyObjectType>({}); // 识别信息
const route = useRoute();
const talkEnd = ref(false); // 通话结束
const wsReceive = (message: any) => {
	try {
		const data = JSON.parse(message.data);
		if (data.body.bisType === 3) {
			// 转写消息
			if (data.body.content.action === 0) {
				// 通话开始
				console.log('通话转写开始了');
				talkEnd.value = false;
			}
			if (data.body.content.action === 1) {
				// 通话中
				if (messageList.value.length) {
					const item = messageList.value.find((item: any) => item.body.content.callSentenceInfo.index === data.body.content.callSentenceInfo.index);
					if (item) {
						item.body.content.callSentenceInfo.text = data.body.content.callSentenceInfo.text;
					} else {
						messageList.value.push(data);
					}
				} else {
					messageList.value.push(data);
				}
				scrollToBottom();
				console.log('通话消息转写内容：', messageList.value);
			}
			if (data.body.content.action === 4) {
				// 通话结束
				setTimeout(() => {
					//通话结束
					talkEnd.value = true;
					getRecognize();
					scrollToBottom();
					setTimeout(() => {
						stopScroll();
					}, 500);
				}, 1000);
				console.log('通话转写结束了');
			}
		}
	} catch (error) {
		console.log('坐席辅助收到消息', message);
	}
};
const scrollbarRef = ref<RefType>();
const chatBoxRef = ref<RefType>();
const searchCol = ref(true); // 展开/收起
// 展开/收起
const closeSearch = () => {
	searchCol.value = !searchCol.value;
};
// 获取识别内容
const getRecognize = () => {
	const callId = route.params.callId;
	axios.get(`${import.meta.env.VITE_VOICE_ASSISTANT_API_URL}/monitor/remote/details/${callId}`).then((res) => {
		const { data } = res;
		const { result } = data;
		recognizeList.value = result;
	});
};
// 停止滚动
const stopScroll = () => {
	isScrollBottom.value = false;
};
// 滚动到底部
const isScrollBottom = ref(true); // 是否需要滚动到底部
const isAutoScroll = ref(true); // 是否自动滚动
const scrollToBottom = async () => {
	if (!isScrollBottom.value) return;
	await nextTick(); // 等待 DOM 更新
	const max = chatBoxRef.value?.clientHeight;
	scrollbarRef.value?.setScrollTop(max);
	isAutoScroll.value = true;
};
watch(messageList.value, (val) => {
	scrollToBottom();
});
// 继续滚动
const keepScroll = () => {
	isScrollBottom.value = true;
	scrollToBottom();
};
// 一键填单
const fillSingle = () => {
	ElMessageBox.confirm(`确定要一键填单吗？填单后会覆盖之前填写的内容，请谨慎操作`, '提示', {
		confirmButtonText: '确认',
		cancelButtonText: '取消',
		type: 'warning',
		draggable: true,
		cancelButtonClass: 'default-button',
		autofocus: false,
	})
		.then(() => {
			emit('orderOverwrite', recognizeList.value);
			searchCol.value = !searchCol.value;
		})
		.catch(() => {});
};
/*setInterval(() => {
	messageList.value.push({
		body: {
			content: {
				callSentenceInfo: {
					text: '你好，我是小智，有什么可以帮您的吗？',
					role: 'agent',
				},
				calledNumber: '1009',
				callerNumber: '19136073037',
			},
		},
		timestamps: new Date().getTime(),
	});
}, 1000);*/
watch(
	() => scrollbarRef.value?.wrapRef,
	() => {
		scrollbarRef.value?.wrapRef.addEventListener('mousewheel', () => {
			stopScroll();
		});
	}
);
// 订阅消息
const subscribe = () => {
	// 接受消息
	mittBus.on('wsReceive', (message: any) => {
		const data = JSON.parse(message.data);
		if (data.body.content.callId === route.params.callId) { // 判断是否是当前通话
			wsReceive(message);
		}
	});
};
onMounted(() => {
	// 进入页面订阅
	subscribe();
});
onActivated(() => {
	// 缓存进入重新订阅
	subscribe();
});
onDeactivated(() => {
	// 缓存离开取消订阅
	mittBus.off('wsReceive');
});
</script>

<style scoped lang="scss">
.voice-assistant {
	width: 100%;
	height: 100%;
	min-height: 400px;
	position: relative;
	.keep-scroll {
		position: absolute;
		right: 10px;
		bottom: 30px;
		z-index: 100;
	}
	.chat-box {
		width: 100%;
		padding-bottom: 50px;
		.agent {
			justify-content: flex-end;
		}

		.chat-item {
			word-break: break-all;
			position: relative;
			color: var(--el-color-white);
			margin: 30px 10px 10px 10px;
			display: flex;

			.user {
				&-content {
					border-radius: var(--el-border-radius-base);
					background-color: var(--el-color-primary);
					padding: 10px;
					position: relative;
					max-width: 400px;
					box-shadow: 4px 0 10px 0 rgba(0, 0, 0, 0.3);
					margin-left: 60px;

					&::after {
						position: absolute;
						content: '';
						top: calc(50% - 10px);
						left: -10px;
						width: 0;
						height: 0;
						border-top: 10px solid transparent;
						border-right: 10px solid var(--el-color-primary);
						border-bottom: 10px solid transparent;
					}
				}

				&-name {
					font-size: var(--el-font-size-base);
					color: var(--el-text-color-regular);
					margin-bottom: 5px;
					margin-left: 65px;
				}

				&-date {
					font-size: var(--el-font-size-extra-small);
					color: var(--el-text-color-placeholder);
					position: absolute;
					bottom: -20px;
					left: 65px;
				}

				&-avatar {
					width: 40px;
					height: 40px;
					border-radius: 50%;
					position: absolute;
					left: 0;
					top: calc(50% - 15px);
				}
			}

			.agent {
				&-content {
					border-radius: var(--el-border-radius-base);
					background-color: var(--el-color-success);
					padding: 10px;
					position: relative;
					justify-content: flex-end;
					max-width: 400px;
					box-shadow: -4px 0 10px 0 rgba(0, 0, 0, 0.3);
					margin-right: 60px;

					&::after {
						position: absolute;
						content: '';
						top: calc(50% - 10px);
						right: -10px;
						width: 0;
						height: 0;
						border-top: 10px solid transparent;
						border-left: 10px solid var(--el-color-success);
						border-bottom: 10px solid transparent;
					}
				}

				&-name {
					font-size: var(--el-font-size-base);
					color: var(--el-text-color-regular);
					margin-bottom: 5px;
					text-align: right;
					margin-right: 65px;
				}

				&-date {
					font-size: var(--el-font-size-extra-small);
					color: var(--el-text-color-placeholder);
					position: absolute;
					bottom: -20px;
					right: 65px;
				}

				&-avatar {
					width: 40px;
					height: 40px;
					border-radius: 50%;
					position: absolute;
					right: 0;
					top: calc(50% - 15px);
				}
			}
		}
		.end-call {
			width: 100%;
			text-align: center;
			margin-top: 20px;
		}
	}

	.recognize-box {
		position: absolute;
		bottom: 0;
		width: 100%;
		background-color: var(--el-color-white);
		.call-item {
			margin-bottom: 10px;
			display: flex;
			align-content: center;
			.call-item-label {
				width: 100px;
				text-align: right;
				margin-right: 10px;
			}
			.call-item-value {
				flex: 1;
			}
		}
		.transition-box {
			position: absolute;
			bottom: 0;
			width: 100%;
			height: 300px;
			background-color: var(--el-color-primary-light-9);
			border-radius: var(--el-border-radius-base);
			padding: 10px;

			&-close {
				position: absolute;
				right: 10px;
				top: 10px;
			}

			&-title {
				border-bottom: var(--el-border);
				border-color: var(--el-color-info);
				padding-bottom: 10px;
			}

			.transition-box-content {
				border: var(--el-border);
				border-radius: var(--el-border-radius-base);
				border-color: var(--el-color-info);
				margin-top: 10px;
				height: 180px !important;
				padding: 10px;

				.transition-box-content-item {
					display: flex;
					align-items: center;
					margin-bottom: 10px;

					.transition-box-content-item-title {
						width: 75px;
						margin-right: 3px;
					}

					.transition-box-content-item-content {
						flex: 1;
					}
				}
			}
		}
	}
}
</style>