自贡 任务 229 【标书】新增“工单热词分析”功能

src/Hotline.Api/Controllers/Bi/BiOrderController.cs

@@ -42,6 +42,9 @@ using XF.Domain.Repository;
 using XF.Utility.EnumExtensions;
 using DocumentFormat.OpenXml.Drawing;
 using DocumentFormat.OpenXml.Bibliography;
+using NPOI.SS.Formula.Functions;
+using Hotline.Share.Dtos.File;
+using Hotline.File;
 
 namespace Hotline.Api.Controllers.Bi
 {
@@ -81,7 +84,7 @@ namespace Hotline.Api.Controllers.Bi
         private readonly IWorkflowApplication _workflowApplication;
         private readonly ISystemOrganizeRepository _organizeRepository;
         private readonly IRepository<CallNative> _callNativeRepository;
-        private readonly IOptionsSnapshot<AppConfiguration> _appOptions; 
+        private readonly IOptionsSnapshot<AppConfiguration> _appOptions;
         private readonly IRepository<OrderTsDetails> _orderTsDetailsRepository;
 
         public BiOrderController(
@@ -1885,81 +1888,82 @@ namespace Hotline.Api.Controllers.Bi
             if (callData != null)
                 callData.InvalidCount = callData.InvalidCount - callData.QueueByeCount - callData.IvrByeCount;
             centerReportStatisticsDto.CenterReportCall = callData;
-			#endregion
-
-			#region 语音分类
-			var callTypeDto = await _trCallRecordRepository.Queryable()
-			.Where(x => x.CreatedTime >= StartTime && x.CreatedTime <= EndTime && SqlFunc.Length(x.Gateway) > 4 && x.CallDirection == ECallDirection.In)
-			.GroupBy(x => x.CreatedTime.ToString("yyyy-MM-dd"))
-				.Select(x => new IVRCallTypeDto()
-				{
-					PersonCallInCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.IvrDtmf.Substring(x.IvrDtmf.Length - 1, 1) == "1", 1, 0)),
-					EnterpriseCallInCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.IvrDtmf.Substring(x.IvrDtmf.Length - 1, 1) == "2", 1, 0)),
-					AiCallInCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Gateway == "82826886", 1, 0)),
-				}).FirstAsync();
+            #endregion
+
+            #region 语音分类
+            var callTypeDto = await _trCallRecordRepository.Queryable()
+            .Where(x => x.CreatedTime >= StartTime && x.CreatedTime <= EndTime && SqlFunc.Length(x.Gateway) > 4 && x.CallDirection == ECallDirection.In)
+            .GroupBy(x => x.CreatedTime.ToString("yyyy-MM-dd"))
+                .Select(x => new IVRCallTypeDto()
+                {
+                    PersonCallInCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.IvrDtmf.Substring(x.IvrDtmf.Length - 1, 1) == "1", 1, 0)),
+                    EnterpriseCallInCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.IvrDtmf.Substring(x.IvrDtmf.Length - 1, 1) == "2", 1, 0)),
+                    AiCallInCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Gateway == "82826886", 1, 0)),
+                }).FirstAsync();
             centerReportStatisticsDto.iVRCallTypeDto = callTypeDto;
             #endregion
 
             #region 工单
             //工单 信件情况
             var orderData = await _orderRepository.Queryable()
-				.LeftJoin<SystemOrganize>((x,so) => x.ActualHandleOrgCode == so.Id)
+                .LeftJoin<SystemOrganize>((x, so) => x.ActualHandleOrgCode == so.Id)
                 .Where((x, so) => x.CreationTime >= StartTime && x.CreationTime <= EndTime)
                 .Select((x, so) => new CenterReportOrderDto
-				{
+                {
                     EffectiveCount = SqlFunc.AggregateSum(SqlFunc.IIF(true, 1, 0)),
                     InvalidCount = 0,
                     CompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed, 1, 0)),
                     InProgressCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status < EOrderStatus.Filed, 1, 0)),
-					CityAccept = SqlFunc.AggregateSum(SqlFunc.IIF(so.OrgType == EOrgType.City, 1, 0)),
-					CountyAccept = SqlFunc.AggregateSum(SqlFunc.IIF(so.OrgType == EOrgType.County, 1, 0)),
-					CenterAccept = SqlFunc.AggregateSum(SqlFunc.IIF(so.IsCenter, 1, 0)),
-				})
+                    CityAccept = SqlFunc.AggregateSum(SqlFunc.IIF(so.OrgType == EOrgType.City, 1, 0)),
+                    CountyAccept = SqlFunc.AggregateSum(SqlFunc.IIF(so.OrgType == EOrgType.County, 1, 0)),
+                    CenterAccept = SqlFunc.AggregateSum(SqlFunc.IIF(so.IsCenter, 1, 0)),
+                })
                 .FirstAsync();
             centerReportStatisticsDto.CenterReportOrder = orderData;
 
 
-			//工单按时办结情况
-			var orderCompletedData = await _orderRepository.Queryable()
-				.LeftJoin<SystemOrganize>((x, so) => x.FileUserOrgId == so.Id)
-				.Where((x, so) => x.CreationTime >= StartTime && x.CreationTime <= EndTime && x.Status >=  EOrderStatus.Filed)
-				.Select((x, so) => new OrderCompletedDto
-				{
-					CompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed, 1, 0)),
-					ExpiredTimeCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && x.ExpiredTime > x.ActualHandleTime, 1, 0)),//超期已办
-					CityExpiredTimeCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && x.ExpiredTime > x.ActualHandleTime && so.OrgType == EOrgType.City, 1, 0)),//市级超期已办
-					CountyExpiredTimeCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && x.ExpiredTime > x.ActualHandleTime && so.OrgType == EOrgType.County, 1, 0)),//区县超期已办
-					CenterExpiredTimeCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && x.ExpiredTime > x.ActualHandleTime && so.IsCenter, 1, 0)),//中心超期已办
-					CityCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && so.OrgType == EOrgType.City, 1, 0)),
-					CountyCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && so.OrgType == EOrgType.County, 1, 0)),
-					CenterCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && so.IsCenter, 1, 0)),
-				})
-				.FirstAsync();
+            //工单按时办结情况
+            var orderCompletedData = await _orderRepository.Queryable()
+                .LeftJoin<SystemOrganize>((x, so) => x.FileUserOrgId == so.Id)
+                .Where((x, so) => x.CreationTime >= StartTime && x.CreationTime <= EndTime && x.Status >= EOrderStatus.Filed)
+                .Select((x, so) => new OrderCompletedDto
+                {
+                    CompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed, 1, 0)),
+                    ExpiredTimeCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && x.ExpiredTime > x.ActualHandleTime, 1, 0)),//超期已办
+                    CityExpiredTimeCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && x.ExpiredTime > x.ActualHandleTime && so.OrgType == EOrgType.City, 1, 0)),//市级超期已办
+                    CountyExpiredTimeCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && x.ExpiredTime > x.ActualHandleTime && so.OrgType == EOrgType.County, 1, 0)),//区县超期已办
+                    CenterExpiredTimeCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && x.ExpiredTime > x.ActualHandleTime && so.IsCenter, 1, 0)),//中心超期已办
+                    CityCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && so.OrgType == EOrgType.City, 1, 0)),
+                    CountyCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && so.OrgType == EOrgType.County, 1, 0)),
+                    CenterCompletedCount = SqlFunc.AggregateSum(SqlFunc.IIF(x.Status >= EOrderStatus.Filed && so.IsCenter, 1, 0)),
+                })
+                .FirstAsync();
             centerReportStatisticsDto.orderCompletedDto = orderCompletedData;
 
             //工单办理时效
             var orderAgingData = await _orderRepository.Queryable()
-				.LeftJoin<SystemOrganize>((x, so) => x.FileUserOrgId == so.Id)
-				.Where((x, so) => x.CreationTime >= StartTime && x.CreationTime <= EndTime && x.Status >= EOrderStatus.Filed)
-                .Select((x, so) => new {
-					FileOrgIsCenter = x.FileOrgIsCenter.Value,
-					CreationTimeHandleDurationWorkday = x.CreationTimeHandleDurationWorkday.HasValue? x.CreationTimeHandleDurationWorkday : 0,
-					CenterToOrgHandleDurationWorkday = x.CenterToOrgHandleDurationWorkday.HasValue ? x.CenterToOrgHandleDurationWorkday : 0,
-					OrgType = so.OrgType
-				})
+                .LeftJoin<SystemOrganize>((x, so) => x.FileUserOrgId == so.Id)
+                .Where((x, so) => x.CreationTime >= StartTime && x.CreationTime <= EndTime && x.Status >= EOrderStatus.Filed)
+                .Select((x, so) => new
+                {
+                    FileOrgIsCenter = x.FileOrgIsCenter.Value,
+                    CreationTimeHandleDurationWorkday = x.CreationTimeHandleDurationWorkday.HasValue ? x.CreationTimeHandleDurationWorkday : 0,
+                    CenterToOrgHandleDurationWorkday = x.CenterToOrgHandleDurationWorkday.HasValue ? x.CenterToOrgHandleDurationWorkday : 0,
+                    OrgType = so.OrgType
+                })
                 .MergeTable()
-				.Select(temp => new OrderAgingDto
-				{
-                    OrderCount  = SqlFunc.AggregateSum(SqlFunc.IIF(true, 1, 0)),
-					CompletedAging = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter, temp.CreationTimeHandleDurationWorkday, temp.CenterToOrgHandleDurationWorkday)),
-					CityOrderCount = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter == false && temp.OrgType == EOrgType.City, 1, 0)),//市级
-					CityCompletedAging = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter == false  && temp.OrgType == EOrgType.City, temp.CenterToOrgHandleDurationWorkday,0)),
-					CountyOrderCount = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter == false && temp.OrgType == EOrgType.County, 1, 0)),//区县
-					CountyCompletedAging = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter == false && temp.OrgType == EOrgType.County, temp.CenterToOrgHandleDurationWorkday, 0)),
-					CenterOrderCount = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter, 1, 0)),//中心
-					CenterCompletedAging = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter, temp.CreationTimeHandleDurationWorkday, 0)),
-				})
-				.FirstAsync();
+                .Select(temp => new OrderAgingDto
+                {
+                    OrderCount = SqlFunc.AggregateSum(SqlFunc.IIF(true, 1, 0)),
+                    CompletedAging = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter, temp.CreationTimeHandleDurationWorkday, temp.CenterToOrgHandleDurationWorkday)),
+                    CityOrderCount = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter == false && temp.OrgType == EOrgType.City, 1, 0)),//市级
+                    CityCompletedAging = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter == false && temp.OrgType == EOrgType.City, temp.CenterToOrgHandleDurationWorkday, 0)),
+                    CountyOrderCount = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter == false && temp.OrgType == EOrgType.County, 1, 0)),//区县
+                    CountyCompletedAging = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter == false && temp.OrgType == EOrgType.County, temp.CenterToOrgHandleDurationWorkday, 0)),
+                    CenterOrderCount = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter, 1, 0)),//中心
+                    CenterCompletedAging = SqlFunc.AggregateSum(SqlFunc.IIF(temp.FileOrgIsCenter, temp.CreationTimeHandleDurationWorkday, 0)),
+                })
+                .FirstAsync();
             centerReportStatisticsDto.orderAgingDto = orderAgingData;
             #endregion
 
@@ -2032,8 +2036,8 @@ namespace Hotline.Api.Controllers.Bi
                     Name = item.DicDataName,
                     Code = item.DicTypeCode,
                     CountNum = acceptTypeData.Find(p => p.Code == item.DicDataValue)?.CountNum ?? 0,
-					CompletedAging = acceptTypeData.Find(p => p.Code == item.DicDataValue)?.CompletedAging ?? 0
-				});
+                    CompletedAging = acceptTypeData.Find(p => p.Code == item.DicDataValue)?.CompletedAging ?? 0
+                });
             }
 
             centerReportStatisticsDto.CenterReportOrderAcceptTypes = acceptType;
@@ -2070,79 +2074,79 @@ namespace Hotline.Api.Controllers.Bi
             if (data.Satisfied > 0)
             {
                 var count = data.Satisfied + data.Dissatisfied;
-				centerReportVisitd.AllRate = Math.Round((data.Satisfied / (double)count) * 100, 2);
-			}
-			if (data.OrgSatisfied > 0)
-			{
-				var count = data.OrgSatisfied + data.OrgDissatisfied;
-				centerReportVisitd.OrgRate = Math.Round((data.OrgSatisfied / (double)count) * 100, 2);
-			}
-
-			if (data.CitySatisfied > 0)
-			{
-				var count = data.CitySatisfied + data.CityDissatisfied;
-				centerReportVisitd.CityRate = Math.Round((data.CitySatisfied / (double)count) * 100, 2);
-			}
-
-			if (data.CountySatisfied > 0)
-			{
-				var count = data.CountySatisfied + data.CountyDissatisfied;
-				centerReportVisitd.CountyRate = Math.Round((data.CountySatisfied / (double)count) * 100, 2);
-			}
-
-			if (data.CenterSatisfied > 0)
-			{
-				var count = data.CenterSatisfied + data.CenterDissatisfied;
-				centerReportVisitd.CenterRate = Math.Round((data.CenterSatisfied / (double)count) * 100, 2);
-			}
+                centerReportVisitd.AllRate = Math.Round((data.Satisfied / (double)count) * 100, 2);
+            }
+            if (data.OrgSatisfied > 0)
+            {
+                var count = data.OrgSatisfied + data.OrgDissatisfied;
+                centerReportVisitd.OrgRate = Math.Round((data.OrgSatisfied / (double)count) * 100, 2);
+            }
+
+            if (data.CitySatisfied > 0)
+            {
+                var count = data.CitySatisfied + data.CityDissatisfied;
+                centerReportVisitd.CityRate = Math.Round((data.CitySatisfied / (double)count) * 100, 2);
+            }
+
+            if (data.CountySatisfied > 0)
+            {
+                var count = data.CountySatisfied + data.CountyDissatisfied;
+                centerReportVisitd.CountyRate = Math.Round((data.CountySatisfied / (double)count) * 100, 2);
+            }
+
+            if (data.CenterSatisfied > 0)
+            {
+                var count = data.CenterSatisfied + data.CenterDissatisfied;
+                centerReportVisitd.CenterRate = Math.Round((data.CenterSatisfied / (double)count) * 100, 2);
+            }
             centerReportVisitd.Dissatisfied = data.Dissatisfied;
             centerReportVisitd.CityDissatisfied = data.CityDissatisfied;
             centerReportVisitd.CountyDissatisfied = data.CountyDissatisfied;
 
 
 
-			//部门
-			//var listOrg = await _orderVisitDetailRepository.Queryable()
-			//    .LeftJoin<OrderVisit>((it, o) => it.VisitId == o.Id)
-			//    .Where((it, o) => it.VisitTarget == EVisitTarget.Org && o.VisitTime >= StartTime && o.VisitTime <= EndTime && o.VisitState == EVisitState.Visited)
-			//     .Select((it, o) => new Satisfaction
-			//     {
-			//         Dissatisfied = SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") || SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2"), 1, 0)),
-			//         Satisfied = SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") || SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2"), 0, 1)),
-			//     })
-			//    .ToListAsync();
-
-			//if (listOrg != null && listOrg.Count > 0)
-			//{
-			//    var SatisfiedCount = listOrg[0].Satisfied + listOrg[0].Satisfied;
-			//    if (SatisfiedCount > 0 && listOrg[0].Satisfied > 0)
-			//        centerReportVisitd.OrgRate = Math.Round((listOrg[0].Satisfied / (double)SatisfiedCount) * 100, 2);
-			//}
-
-			////if (centerReportVisitd.Visitd > 0 && listOrg != null && listOrg.Count > 0 && listOrg[0].Satisfied > 0)
-			////centerReportVisitd.OrgRate = Math.Round((listOrg[0].Satisfied / (double)centerReportVisitd.Visitd) * 100, 2);
-
-			////坐席
-			//var listSet = await _orderVisitDetailRepository.Queryable()
-			//    .LeftJoin<OrderVisit>((it, o) => it.VisitId == o.Id)
-			//    .Where((it, o) => it.VisitTarget == EVisitTarget.Seat && o.VisitTime >= StartTime && o.VisitTime <= EndTime && o.VisitState == EVisitState.Visited)
-			//    .Select((it, o) => new Satisfaction
-			//    {
-			//        Dissatisfied = SqlFunc.AggregateSum(SqlFunc.IIF(it.SeatEvaluate == ESeatEvaluate.NoSatisfied, 1, 0)),
-			//        Satisfied = SqlFunc.AggregateSum(SqlFunc.IIF(it.SeatEvaluate != ESeatEvaluate.NoSatisfied, 1, 0)),
-			//    }).ToListAsync();
-
-			//if (listSet != null && listSet.Count > 0)
-			//{
-			//    var SatisfiedCount = listSet[0].Satisfied + listSet[0].Satisfied;
-			//    if (SatisfiedCount > 0 && listSet[0].Satisfied > 0)
-			//        centerReportVisitd.OrgRate = Math.Round((listSet[0].Satisfied / (double)SatisfiedCount) * 100, 2);
-			//}
-
-			//if (centerReportVisitd.Visitd > 0 && listSet != null && listSet.Count > 0 && listSet[0].Satisfied > 0)
-			//    centerReportVisitd.SeatsRate = Math.Round((listSet[0].Satisfied / (double)centerReportVisitd.Visitd) * 100, 2);
-
-			centerReportStatisticsDto.CenterReportVisitd = centerReportVisitd;
+            //部门
+            //var listOrg = await _orderVisitDetailRepository.Queryable()
+            //    .LeftJoin<OrderVisit>((it, o) => it.VisitId == o.Id)
+            //    .Where((it, o) => it.VisitTarget == EVisitTarget.Org && o.VisitTime >= StartTime && o.VisitTime <= EndTime && o.VisitState == EVisitState.Visited)
+            //     .Select((it, o) => new Satisfaction
+            //     {
+            //         Dissatisfied = SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") || SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2"), 1, 0)),
+            //         Satisfied = SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") || SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2"), 0, 1)),
+            //     })
+            //    .ToListAsync();
+
+            //if (listOrg != null && listOrg.Count > 0)
+            //{
+            //    var SatisfiedCount = listOrg[0].Satisfied + listOrg[0].Satisfied;
+            //    if (SatisfiedCount > 0 && listOrg[0].Satisfied > 0)
+            //        centerReportVisitd.OrgRate = Math.Round((listOrg[0].Satisfied / (double)SatisfiedCount) * 100, 2);
+            //}
+
+            ////if (centerReportVisitd.Visitd > 0 && listOrg != null && listOrg.Count > 0 && listOrg[0].Satisfied > 0)
+            ////centerReportVisitd.OrgRate = Math.Round((listOrg[0].Satisfied / (double)centerReportVisitd.Visitd) * 100, 2);
+
+            ////坐席
+            //var listSet = await _orderVisitDetailRepository.Queryable()
+            //    .LeftJoin<OrderVisit>((it, o) => it.VisitId == o.Id)
+            //    .Where((it, o) => it.VisitTarget == EVisitTarget.Seat && o.VisitTime >= StartTime && o.VisitTime <= EndTime && o.VisitState == EVisitState.Visited)
+            //    .Select((it, o) => new Satisfaction
+            //    {
+            //        Dissatisfied = SqlFunc.AggregateSum(SqlFunc.IIF(it.SeatEvaluate == ESeatEvaluate.NoSatisfied, 1, 0)),
+            //        Satisfied = SqlFunc.AggregateSum(SqlFunc.IIF(it.SeatEvaluate != ESeatEvaluate.NoSatisfied, 1, 0)),
+            //    }).ToListAsync();
+
+            //if (listSet != null && listSet.Count > 0)
+            //{
+            //    var SatisfiedCount = listSet[0].Satisfied + listSet[0].Satisfied;
+            //    if (SatisfiedCount > 0 && listSet[0].Satisfied > 0)
+            //        centerReportVisitd.OrgRate = Math.Round((listSet[0].Satisfied / (double)SatisfiedCount) * 100, 2);
+            //}
+
+            //if (centerReportVisitd.Visitd > 0 && listSet != null && listSet.Count > 0 && listSet[0].Satisfied > 0)
+            //    centerReportVisitd.SeatsRate = Math.Round((listSet[0].Satisfied / (double)centerReportVisitd.Visitd) * 100, 2);
+
+            centerReportStatisticsDto.CenterReportVisitd = centerReportVisitd;
             #endregion
 
             #region 信件分布情况
@@ -2227,35 +2231,35 @@ namespace Hotline.Api.Controllers.Bi
                 })
                 .FirstAsync();
 
-			centerReportStatisticsDto.enterpriseOrderDto = enterpriseOrderDto;
-			var enterpriseOrderDto2 = await _orderVisitDetailRepository.Queryable()
-                .Includes(it=>it.OrderVisit,ov=>ov.Order)
-				.LeftJoin<SystemOrganize>((it, so) => it.VisitOrgCode == so.Id)
-				.Where((it, so) => it.VisitTarget == EVisitTarget.Org && it.OrderVisit.VisitTime >= StartTime && it.OrderVisit.VisitTime <= EndTime && it.OrderVisit.VisitState == EVisitState.Visited)
-                .GroupBy((it,so)=>it.Id)
-				 .Select((it, so) => new EnterpriseOrderDto
-				 {
-					 VisitdCount = SqlFunc.AggregateSum(SqlFunc.IIF(true, 1, 0)),
-					 Dissatisfied = SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") || SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2"), 1, 0)),
-					 Satisfied = SqlFunc.AggregateSum(SqlFunc.IIF(!SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") &&  !SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2"), 1, 0)),
-					 CityDissatisfied = SqlFunc.AggregateSum(SqlFunc.IIF((SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") || SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2")) && so.OrgType == EOrgType.City, 1, 0)),
-					 CitySatisfied = SqlFunc.AggregateSum(SqlFunc.IIF(!SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") && !SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2") && so.OrgType == EOrgType.City, 1, 0)),
-					 CountyDissatisfied = SqlFunc.AggregateSum(SqlFunc.IIF((SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") || SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2")) && so.OrgType == EOrgType.County, 1, 0)),
-					 CountySatisfied = SqlFunc.AggregateSum(SqlFunc.IIF(!SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") && !SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2") && so.OrgType == EOrgType.County, 1, 0)),
-				 })
-				.FirstAsync();
+            centerReportStatisticsDto.enterpriseOrderDto = enterpriseOrderDto;
+            var enterpriseOrderDto2 = await _orderVisitDetailRepository.Queryable()
+                .Includes(it => it.OrderVisit, ov => ov.Order)
+                .LeftJoin<SystemOrganize>((it, so) => it.VisitOrgCode == so.Id)
+                .Where((it, so) => it.VisitTarget == EVisitTarget.Org && it.OrderVisit.VisitTime >= StartTime && it.OrderVisit.VisitTime <= EndTime && it.OrderVisit.VisitState == EVisitState.Visited)
+                .GroupBy((it, so) => it.Id)
+                 .Select((it, so) => new EnterpriseOrderDto
+                 {
+                     VisitdCount = SqlFunc.AggregateSum(SqlFunc.IIF(true, 1, 0)),
+                     Dissatisfied = SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") || SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2"), 1, 0)),
+                     Satisfied = SqlFunc.AggregateSum(SqlFunc.IIF(!SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") && !SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2"), 1, 0)),
+                     CityDissatisfied = SqlFunc.AggregateSum(SqlFunc.IIF((SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") || SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2")) && so.OrgType == EOrgType.City, 1, 0)),
+                     CitySatisfied = SqlFunc.AggregateSum(SqlFunc.IIF(!SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") && !SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2") && so.OrgType == EOrgType.City, 1, 0)),
+                     CountyDissatisfied = SqlFunc.AggregateSum(SqlFunc.IIF((SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") || SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2")) && so.OrgType == EOrgType.County, 1, 0)),
+                     CountySatisfied = SqlFunc.AggregateSum(SqlFunc.IIF(!SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "1") && !SqlFunc.JsonListObjectAny(it.OrgProcessingResults, "key", "2") && so.OrgType == EOrgType.County, 1, 0)),
+                 })
+                .FirstAsync();
 
             centerReportStatisticsDto.enterpriseOrderDto.VisitdCount = enterpriseOrderDto2.VisitdCount;
-			centerReportStatisticsDto.enterpriseOrderDto.Dissatisfied = enterpriseOrderDto2.Dissatisfied;
-			centerReportStatisticsDto.enterpriseOrderDto.CityDissatisfied = enterpriseOrderDto2.CityDissatisfied;
-			centerReportStatisticsDto.enterpriseOrderDto.CountyDissatisfied = enterpriseOrderDto2.CountyDissatisfied;
-			centerReportStatisticsDto.enterpriseOrderDto.Satisfied = enterpriseOrderDto2.Satisfied;
-			centerReportStatisticsDto.enterpriseOrderDto.CitySatisfied = enterpriseOrderDto2.CitySatisfied;
-			centerReportStatisticsDto.enterpriseOrderDto.CountySatisfied = enterpriseOrderDto2.CountySatisfied;
+            centerReportStatisticsDto.enterpriseOrderDto.Dissatisfied = enterpriseOrderDto2.Dissatisfied;
+            centerReportStatisticsDto.enterpriseOrderDto.CityDissatisfied = enterpriseOrderDto2.CityDissatisfied;
+            centerReportStatisticsDto.enterpriseOrderDto.CountyDissatisfied = enterpriseOrderDto2.CountyDissatisfied;
+            centerReportStatisticsDto.enterpriseOrderDto.Satisfied = enterpriseOrderDto2.Satisfied;
+            centerReportStatisticsDto.enterpriseOrderDto.CitySatisfied = enterpriseOrderDto2.CitySatisfied;
+            centerReportStatisticsDto.enterpriseOrderDto.CountySatisfied = enterpriseOrderDto2.CountySatisfied;
 
-			#endregion
+            #endregion
 
-			return centerReportStatisticsDto;
+            return centerReportStatisticsDto;
         }
 
         /// <summary>
@@ -4557,7 +4561,7 @@ namespace Hotline.Api.Controllers.Bi
             var (total, items) = await _orderApplication.HotspotAndAcceptTypeStatisticsDetail(dto).ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
             return new PagedDto<OrderDto>(total, _mapper.Map<IReadOnlyList<OrderDto>>(items));
         }
-        
+
         /// <summary>
         /// 热点受理类型明细导出
         /// </summary>
@@ -4921,7 +4925,7 @@ namespace Hotline.Api.Controllers.Bi
             });
             return items;
         }
-        
+
         /// <summary>
         /// 中心受理统计导出
         /// </summary>
@@ -4975,7 +4979,7 @@ namespace Hotline.Api.Controllers.Bi
             var (total, items) = await _orderApplication.OrderCenterAcceptUser(dto).ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
             return new PagedDto<OrderCenterAcceptUserVo>(total, items);
         }
-        
+
         /// <summary>
         /// 中心受理值班坐席统计导出
         /// </summary>
@@ -5017,7 +5021,7 @@ namespace Hotline.Api.Controllers.Bi
             var items = await _orderRepository.OrderCenterAcceptHour(dto).ToListAsync(HttpContext.RequestAborted);
             return items;
         }
-        
+
         /// <summary>
         /// 中心受理时间段统计导出
         /// </summary>
@@ -5205,7 +5209,66 @@ namespace Hotline.Api.Controllers.Bi
             return new PagedDto<OrderDelayDto>(total, _mapper.Map<IReadOnlyList<OrderDelayDto>>(items));
         }
 
+        /// <summary>
+        /// 工单热词分析
+        /// </summary>
+        /// <param name="dto"></param>
+        /// <returns></returns>
+        [HttpGet("query_order_ts_details_list")]
+        public async Task<PagedDto<OrderTsDetailsDto>> QueryOrderTsDetailsList([FromQuery] PagedKeywordRequest dto)
+        {
+            var (total, items) = await _orderApplication.QueryOrderTsDetailslList(dto).ToPagedListAsync(dto, HttpContext.RequestAborted);
+
+            return new PagedDto<OrderTsDetailsDto>(total, _mapper.Map<IReadOnlyList<OrderTsDetailsDto>>(items));
+        }
+
+        /// <summary>
+        /// 工单热词分析导出
+        /// </summary>
+        /// <param name="dto"></param>
+        /// <returns></returns>
+        [HttpPost("query_order_ts_details_list/export")]
+        public async Task<FileStreamResult> ExportQueryOrderTsDetailsList([FromQuery] ExportExcelDto<PagedKeywordRequest> dto)
+        {
+            var query = _orderApplication.QueryOrderTsDetailslList(dto.QueryDto);
+
+            List<OrderTsDetailsDto> lists;
+            if (dto.IsExportAll)
+            {
+                lists = await query.ToListAsync(HttpContext.RequestAborted);
+            }
+            else
+            {
+                var (_, items) = await query.ToPagedListAsync(dto.QueryDto, HttpContext.RequestAborted);
+                lists = items;
+            }
+
+            var listDtos = _mapper.Map<ICollection<OrderTsDetailsDto>>(lists);
+
+            dynamic? dynamicClass = DynamicClassHelper.CreateDynamicClass(dto.ColumnInfos);
+
+            var dtos = listDtos
+                .Select(stu => _mapper.Map(stu, typeof(OrderTsDetailsDto), dynamicClass))
+                .Cast<object>()
+                .ToList();
+
+            var stream = ExcelHelper.CreateStream(dtos);
+
+            return ExcelStreamResult(stream, "工单热词分析数据");
 
+        }
 
+        /// <summary>
+        /// 根据热词查询工单
+        /// </summary>
+        /// <param name="KeyWord"></param>
+        /// <returns></returns>
+        [HttpGet("get_query_order_ts_details_order_list")]
+        public async Task<List<OrderTsDetails>> GetQueryOrderTsDetailslOrderList(string KeyWord)
+        {
+            return await _orderTsDetailsRepository.Queryable()
+                   .Where(p => p.Terms == KeyWord)
+                   .ToListAsync(HttpContext.RequestAborted);
+        }
     }
 }

src/Hotline.Application/Orders/IOrderApplication.cs

@@ -384,5 +384,11 @@ namespace Hotline.Application.Orders
         /// <returns></returns>
         ISugarQueryable<OrderVisitDetail> QuerySeatSatisfactionOrderVisitList(SeatSatisfactionOrderVisitRequest dto);
 
+        /// <summary>
+        /// 工单热词分析
+        /// </summary>
+        /// <param name="dto"></param>
+        /// <returns></returns>
+        ISugarQueryable<OrderTsDetailsDto> QueryOrderTsDetailslList(PagedKeywordRequest dto);
     }
 }

src/Hotline.Application/Orders/OrderApplication.cs

@@ -16,6 +16,7 @@ using Hotline.SeedData;
 using Hotline.Settings;
 using Hotline.Settings.Hotspots;
 using Hotline.Settings.TimeLimitDomain;
+using Hotline.Share.Dtos;
 using Hotline.Share.Dtos.DataSharing.PusherHotlineDto;
 using Hotline.Share.Dtos.File;
 using Hotline.Share.Dtos.FlowEngine;
@@ -36,6 +37,8 @@ using Hotline.Users;
 using Mapster;
 using MapsterMapper;
 using MediatR;
+using Microsoft.AspNetCore.Http;
+using Microsoft.AspNetCore.Mvc;
 using Microsoft.Extensions.Options;
 using PanGu;
 using SqlSugar;
@@ -2693,10 +2696,10 @@ public class OrderApplication : IOrderApplication, IScopeDependency
                 //Subtotal = SqlFunc.AggregateCount(x.AcceptorId),
                 CentreArchive =
                     SqlFunc.AggregateSum(
-                        SqlFunc.IIF(it.Status >= EOrderStatus.Filed && it.FileOrgIsCenter==true && it.AcceptType != "无效", 1, 0)), //中心归档件
+                        SqlFunc.IIF(it.Status >= EOrderStatus.Filed && it.FileOrgIsCenter == true && it.AcceptType != "无效", 1, 0)), //中心归档件
                 //CentreCareOf = SqlFunc.AggregateSum(SqlFunc.IIF(it.Status >= EOrderStatus.Filed && (it.FileUserRole == EFileUserType.Org || it.FileUserRole == EFileUserType.Dispatch), 1, 0)), //转办信件
                 CentreCareOf = SqlFunc.AggregateSum(SqlFunc.IIF(
-                    it.AcceptType != "无效" && (it.FileOrgIsCenter ==false ||
+                    it.AcceptType != "无效" && (it.FileOrgIsCenter == false ||
                                               (it.ActualHandleStepName == "派单组" && it.Status < EOrderStatus.Filed) ||
                                               (it.ActualHandleStepName == "班长审批" && it.Status < EOrderStatus.Filed)), 1, 0)),
                 NoCentreCareOf =
@@ -2707,8 +2710,8 @@ public class OrderApplication : IOrderApplication, IScopeDependency
                 Invalid = SqlFunc.AggregateSum(SqlFunc.IIF(it.AcceptType == "无效", 1, 0)),
                 Repeat = SqlFunc.AggregateSum(SqlFunc.IIF(it.DuplicateIds != null && SqlFunc.JsonArrayLength(it.DuplicateIds) > 0, 1, 0)),
                 Subtotal = SqlFunc.AggregateSum(SqlFunc.IIF(
-                    (it.Status >= EOrderStatus.Filed && it.FileOrgIsCenter==true && it.AcceptType != "无效") ||
-                    (it.AcceptType != "无效" && (it.FileOrgIsCenter ==false ||
+                    (it.Status >= EOrderStatus.Filed && it.FileOrgIsCenter == true && it.AcceptType != "无效") ||
+                    (it.AcceptType != "无效" && (it.FileOrgIsCenter == false ||
                                                (it.ActualHandleStepName == "派单组" && it.Status < EOrderStatus.Filed) ||
                                                (it.ActualHandleStepName == "班长审批" && it.Status < EOrderStatus.Filed))) ||
                     (it.Status <= EOrderStatus.HandOverToUnAccept) || it.AcceptType == "无效" ||
@@ -4104,4 +4107,26 @@ public class OrderApplication : IOrderApplication, IScopeDependency
         return list;
     }
     #endregion
+
+    /// <summary>
+    /// 工单热词分析
+    /// </summary>
+    /// <param name="dto"></param>
+    /// <returns></returns>
+    public ISugarQueryable<OrderTsDetailsDto> QueryOrderTsDetailsList(PagedKeywordRequest dto)
+    {
+        var query = _orderTsDetailsRepository.Queryable()
+           .GroupBy(p => p.Terms)
+           .Select(p => new OrderTsDetailsDto
+           {
+               Name = p.Terms,
+               CountNum = SqlFunc.AggregateCount(p.Terms),
+           })
+           .MergeTable()
+           .WhereIF(!string.IsNullOrEmpty(dto.Keyword), p => p.Name.Contains(dto.Keyword))
+           .OrderByIF(dto is { SortField: "countNum", SortRule: 0 }, p => p.CountNum, OrderByType.Asc)
+           .OrderByIF(dto is { SortField: "countNum", SortRule: 1 }, p => p.CountNum, OrderByType.Desc);
+
+        return query;
+    }
 }

src/Hotline.Share/Dtos/Order/OrderTsDetailsDto.cs

@@ -0,0 +1,10 @@
+namespace Hotline.Share.Dtos.Order
+{
+    public class OrderTsDetailsDto
+    {
+        public string Name { get; set; }
+
+        public int CountNum { get; set; }
+    }
+
+}