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@@ -244,3 +244,21 @@ left join order_visit bb on aa."OrderVisitId"=bb."Id"
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left join "order" cc on bb."OrderId"=cc."Id"
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--left join order_visit_detail dd on bb."Id"=dd."VisitId"
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where aa."CreationTime" >'2024-07-01' --and dd."VisitTarget"=20
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+
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+
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+### 话务量统计
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+SELECT to_char("CreatedTime",'yyyy-MM-dd') AS "日期" , SUM(( CASE WHEN ( "CallDirection" = 0 ) THEN 1 ELSE 0 END )) AS "呼入总量" ,
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+SUM(( CASE WHEN ((( "OnState" = 1 ) AND ( "CallDirection" = 0 )) AND ( "AnsweredTime" IS NOT NULL )) THEN 1 ELSE 0 END )) AS "接通总量" ,
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+SUM(( CASE WHEN ((( "Duration" = 0 ) AND ( "RingTimes" <= 5 )) AND ( "RingTimes" > 0 )) THEN 1 ELSE 0 END )) AS "未接通秒挂断" ,
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+SUM(( CASE WHEN ((( "CallDirection" = 0 ) AND ( "AnsweredTime" IS NOT NULL )) AND ( "OnState" = 1 )) THEN "Duration" ELSE 0 END )) AS "呼入总时长" ,
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+SUM(( CASE WHEN ((( "CallDirection" = 0 ) AND ( "AnsweredTime" IS NOT NULL )) AND ( "Duration" >= 15 )) THEN 1 ELSE 0 END )) AS "有效接通量" ,
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+SUM(( CASE WHEN ((( "CallDirection" = 0 ) AND ( "Duration" > 0 )) AND ( "Duration" <= 5 )) THEN 1 ELSE 0 END )) AS "呼入接通秒挂" ,
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+SUM(( CASE WHEN (((( "OnState" = 1 ) AND ( "CallDirection" = 0 )) AND ( "AnsweredTime" IS NOT NULL )) AND ( "RingTimes" >= 15 )) THEN 1 ELSE 0 END )) AS "超时接通" ,
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+SUM(( CASE WHEN (((( "OnState" = 1 ) AND ( "CallDirection" = 0 )) AND ( "AnsweredTime" IS NOT NULL )) AND ( "Duration" >= 480 )) THEN 1 ELSE 0 END )) AS "超时挂断" ,
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+SUM(( CASE WHEN (((( "CallDirection" = 0 ) AND ( "QueueTims" > 0 )) AND ( "RingTimes" = 0 )) AND ( "OnState" = 2 )) THEN 1 ELSE 0 END )) AS "队列挂断" ,
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+SUM(( CASE WHEN ((((( "CallDirection" = 0 ) AND ( "BeginIvrTime" IS NOT NULL )) AND NOT( "BeginQueueTime" IS NOT NULL )) AND NOT( "BeginRingTime" IS NOT NULL )) AND ( "OnState" = 2 )) THEN 1 ELSE 0 END )) AS "IVR挂断" ,
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+SUM(( CASE WHEN ( "CallDirection" = 1 ) THEN 1 ELSE 0 END )) AS "呼出总量" ,
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+SUM(( CASE WHEN ((( "OnState" = 1 ) AND ( "CallDirection" = 1 )) AND ( "AnsweredTime" IS NOT NULL )) THEN 1 ELSE 0 END )) AS "呼出接通量"
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+FROM "tr_call_record" WHERE (( "CreatedTime" >= '2024-07-01' ) AND ( "CreatedTime" <= '2024-08-01' )) AND (( "Gateway" <> '82826886' ) AND (LENGTH("Gateway") <> 4 ))GROUP BY to_char("CreatedTime",'yyyy-MM-dd')
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+order by "日期"
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+
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