坐席月呼入统计

src/Hotline.Api/Controllers/Bi/BiCallController.cs

@@ -671,5 +671,44 @@ public class BiCallController : BaseController
                 await _callReportApplication.QueryCallOutDateStatisticsDetail(dto.QueryDto,enterpriseTels)
             , "呼出话务统计明细", "Date");
     }
+
+    /// <summary>
+    /// 坐席月接通率统计
+    /// </summary>
+    /// <param name="dto"></param>
+    /// <returns></returns>
+    [HttpGet("query-seat-monthcall")]
+    public async Task<object> QuerySeatMonthCall([FromQuery]QuerySeatMonthCallRequest dto)
+    {
+        var list =  await _callReportApplication.QuerySeatMonthCall(dto);
+        var total = new QuerySeatMonthCallResp()
+        {
+            Name = "合计",
+            InAnswered = list.Sum(x => x.InAnswered),
+            InAvailableAnswer = list.Sum(x => x.InAvailableAnswer),
+            InHangupImmediateWhenAnswered = list.Sum(x => x.InHangupImmediateWhenAnswered),
+            OverTimeImmediate = list.Sum(x => x.OverTimeImmediate),
+            InTimeImmediate = list.Sum(x => x.InTimeImmediate),
+            InHanguped = list.Sum(x => x.InHanguped),
+            InHangupImmediate = list.Sum(x => x.InHangupImmediate),
+            OverTimeInHanguped = list.Sum(x => x.OverTimeInHanguped),
+        };
+
+        return new { List = list, Total = total };
+    }
+
+    /// <summary>
+    /// 坐席月接通率统计导出
+    /// </summary>
+    /// <param name="dto"></param>
+    /// <returns></returns>
+    [HttpPost("query-seat-monthcall/export")]
+    public async Task<FileStreamResult> QuerySeatMonthCallExport([FromBody] ExportExcelDto<QuerySeatMonthCallRequest> dto)
+    =>  _exportApplication.GetExcelFile(
+            dto,              
+            await _callReportApplication.QuerySeatMonthCall(dto.QueryDto)
+            , "坐席月接通率统计", "Date");
+
+
     #endregion
 }

src/Hotline.Application/StatisticalReport/CallReport/CallReportApplicationBase.cs

@@ -339,4 +339,9 @@ public abstract class CallReportApplicationBase : ICallReportApplication
             .OrderByDescending(x => x.CreatedTime)
             .ToPagedListAsync(dto.PageIndex, dto.PageSize, cancellationToken);
     }
+
+    public virtual Task<List<QuerySeatMonthCallResp>> QuerySeatMonthCall(QuerySeatMonthCallRequest dto)
+    {
+        throw new NotImplementedException();
+    }
 }

src/Hotline.Application/StatisticalReport/CallReport/YiBinCallReportApplication.cs

@@ -18,6 +18,7 @@ using XF.Domain.Repository;
 using Microsoft.AspNetCore.Http;
 using Hotline.Share.Dtos;
 using MapsterMapper;
+using System.Threading;
 
 namespace Hotline.Application.StatisticalReport.CallReport;
 
@@ -290,6 +291,35 @@ public class YiBinCallReportApplication : CallReportApplicationBase, ICallReport
         return await _trCallRecordRepositoryEx.QueryCallOutDateStatisticsDetail(dto.StartTime.Value, dto.EndTime.Value,enterpriseTels);
     }
 
+    public override async Task<List<QuerySeatMonthCallResp>> QuerySeatMonthCall(QuerySeatMonthCallRequest dto)
+    {
+        //获取配置
+        int noConnectByeTimes = _systemSettingCacheManager.NoConnectByeTimes;
+        int effectiveTimes = _systemSettingCacheManager.EffectiveTimes;
+        int connectByeTimes = _systemSettingCacheManager.ConnectByeTimes;
+        int ringTimes = _systemSettingCacheManager.RingTimes;
+
+        var list = await _userRepository.Queryable()
+              .LeftJoin<TrCallRecord>((u, c) => u.Id == c.UserId)
+              .Where(u => !u.IsDeleted && u.UserType == EUserType.Seat)
+              .Where((u, c) => c.CreatedTime >= dto.StartTime)
+              .Where((u, c) => c.CreatedTime <= dto.EndTime)
+              .Where((u, c) => c.CallDirection == ECallDirection.In)
+              .GroupBy((u, c) => new { c.UserName, c.UserId })
+              .Select((u, c) => new QuerySeatMonthCallResp
+              {
+                  Name = c.UserName,
+                  InAnswered = SqlFunc.AggregateSum(SqlFunc.IIF(c.AnsweredTime != null, 1, 0)), //呼入接通量
+                  InAvailableAnswer = SqlFunc.AggregateSum(SqlFunc.IIF(c.AnsweredTime != null && c.Duration >= effectiveTimes, 1, 0)), //有效接通量
+                  InHangupImmediateWhenAnswered = SqlFunc.AggregateSum(SqlFunc.IIF(c.AnsweredTime != null && c.Duration < connectByeTimes, 1, 0)),//接通秒挂
+                  OverTimeImmediate = SqlFunc.AggregateSum(SqlFunc.IIF(c.AnsweredTime != null && c.RingTimes > ringTimes, 1, 0)),//超时接通量
+                  InTimeImmediate = SqlFunc.AggregateSum(SqlFunc.IIF(c.AnsweredTime != null && c.RingTimes <= ringTimes, 1, 0)),//按时接通量
+                  InHanguped = SqlFunc.AggregateSum(SqlFunc.IIF(c.AnsweredTime == null, 1, 0)),
+                  InHangupImmediate = SqlFunc.AggregateSum(SqlFunc.IIF(c.AnsweredTime == null && c.RingTimes <= noConnectByeTimes, 1, 0)),
+                  OverTimeInHanguped = SqlFunc.AggregateSum(SqlFunc.IIF(c.AnsweredTime == null && c.RingTimes > noConnectByeTimes, 1, 0)),
+              }).ToListAsync();
+        return list;
+    }
 
     //public override async Task<PagedDto<TrCallDto>> GetCallDetailListAsync(GetCallListDto dto, CancellationToken cancellationToken)
     //{

src/Hotline.Application/StatisticalReport/ICallReportApplication.cs

@@ -1,6 +1,7 @@
 using Hotline.CallCenter.Calls;
 using Hotline.Share.Dtos;
 using Hotline.Share.Dtos.CallCenter;
+using Hotline.Share.Dtos.Order;
 using Hotline.Share.Dtos.TrCallCenter;
 using Hotline.Share.Requests;
 using SqlSugar;
@@ -76,5 +77,12 @@ namespace Hotline.Application.StatisticalReport
         /// <param name="dto"></param>
         /// <returns></returns>
         Task<List<QueryCallOutDateStatisticsDetailResp>> QueryCallOutDateStatisticsDetail(QueryCallDateStatisticsDetailDto dto,List<string> enterpriseTels);
+
+        /// <summary>
+        /// 坐席月接通率统计
+        /// </summary>
+        /// <param name="dto"></param>
+        /// <returns></returns>
+        Task<List<QuerySeatMonthCallResp>> QuerySeatMonthCall(QuerySeatMonthCallRequest dto);
     }
 }

src/Hotline.Repository.SqlSugar/CallCenter/TrCallRecordRepository.cs

@@ -388,5 +388,6 @@ namespace Hotline.Repository.SqlSugar.CallCenter
                 }).ToListAsync();
             return list;
         }
+
     }
 }

src/Hotline.Share/Dtos/CallCenter/BiQueryCallsDto.cs

@@ -1,5 +1,6 @@
 using Hotline.Share.Enums.CallCenter;
 using Hotline.Share.Requests;
+using Hotline.Share.Tools;
 using System.ComponentModel.DataAnnotations;
 using XF.Utility.EnumExtensions;
 
@@ -488,4 +489,80 @@ public class QueryCallOutDateStatisticsDetailResp
     public string AiCallOutPutthroughRateText => AiCallOutPutthroughRate + "%";
 }
 
+
+public class QuerySeatMonthCallResp
+{
+    /// <summary>
+    /// 坐席姓名
+    /// </summary>
+    public string Name { get; set; }
+
+    /// <summary>
+    /// 呼入总量
+    /// </summary>
+    public int InTotal => InAnswered + InHanguped;
+
+    /// <summary>
+    /// 呼入接通量
+    /// </summary>
+    public int InAnswered { get; set; }
+
+    /// <summary>
+    /// 有效接通量
+    /// </summary>
+    public int InAvailableAnswer { get; set; }
+
+    /// <summary>
+    /// 呼入接通秒挂
+    /// </summary>
+    public int InHangupImmediateWhenAnswered { get; set; }
+
+    /// <summary>
+    /// 超时接通量
+    /// </summary>
+    public int OverTimeImmediate { get; set; }
+
+    /// <summary>
+    /// 按时接通量
+    /// </summary>
+    public int InTimeImmediate { get; set; }
+
+    /// <summary>
+    /// 呼入未接通总量
+    /// </summary>
+    public int InHanguped { get; set; }
+
+    /// <summary>
+    /// 未接通秒挂量
+    /// </summary>
+    public int InHangupImmediate { get; set; }
+
+    /// <summary>
+    /// 超时未接通量
+    /// </summary>
+    public int OverTimeInHanguped { get; set; }
+
+    /// <summary>
+    /// 呼入接通率
+    /// </summary>
+    public double InAnsweredRate => InTotal > 0 ? Math.Round(((double)InAnswered / (double)InTotal) * 100, digits: 2) : 0;
+
+    /// <summary>
+    /// 呼入接通率(显示)
+    /// </summary>
+    public string InAnsweredRateString => this.InAnsweredRate + "%";
+
+}
+
+public class QuerySeatMonthCallRequest
+{
+    public DateTime? StartTime { get; set; }
+
+    public DateTime? EndTime { get; set; }
+
+    /// <summary>
+    /// 员工ID
+    /// </summary>
+    public string EmpId { get; set; }
+}
 #endregion