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@@ -314,3 +314,28 @@ ordertemp."Content",
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left join order_visit ordervisittemp on ordervisitdetailtemp."VisitId"=ordervisittemp."Id"
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left join "order" ordertemp on ordervisittemp."OrderId" = ordertemp."Id"
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WHERE ordervisitdetailtemp."VisitTarget" = 20 and ordervisittemp."VisitTime">='2024-07-01' and ordervisittemp."VisitTime"<'2024-08-01' and (ordervisitdetailtemp."OrgProcessingResults"->>'Key')::INT=2 and ordervisittemp."VisitState"=30
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+
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+## 舆情数据
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+ select aaa."GateWay" as 热线号码,
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+ aaa."CallInCount" as 呼入,
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+ aaa."ConnectCount" as 接通,
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+ aaa."NoConnectByeCount" as 未接通秒挂,
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+ round(round(aaa."ConnectCount",2)/aaa."CallInCount"*100,2) as 接通率,
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+ aaa."EffectiveCount" as 有效接通,
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+ aaa."DurationSum"/(aaa."EffectiveCount" + aaa."ConnectByeCount") as 平均时长,
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+ aaa."DurationSum" as 通话总时长,
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+ aaa."ConnectByeCount" as 接通秒挂,
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+ aaa."TimelyAnswerCount" as 及时应答数,
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+ round(round(aaa."TimelyAnswerCount",2)/aaa."ConnectCount"*100,2) as 有效率
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+ from (
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+ SELECT
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+ "Gateway" AS "GateWay" ,
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+ SUM(( CASE WHEN ( "CallDirection" = 0 ) THEN 1 ELSE 0 END )) AS "CallInCount" ,
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+ SUM(( CASE WHEN (( "CallDirection" = 0 ) AND ( "OnState" = 1 )) THEN 1 ELSE 0 END )) AS "ConnectCount" ,
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+ SUM(( CASE WHEN (((( "CallDirection" = 0 ) AND ( "Duration" = 0 )) AND ( "RingTimes" <= 5 )) AND ( "RingTimes" > 0 )) THEN 1 ELSE 0 END )) AS "NoConnectByeCount" ,
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+ SUM(( CASE WHEN (( "CallDirection" = 0 ) AND ( "Duration" >= 15 )) THEN 1 ELSE 0 END )) AS "EffectiveCount" ,
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+ SUM(( CASE WHEN (( "CallDirection" = 0 ) AND ( "OnState" = 1 )) THEN "Duration" ELSE 0 END )) AS "DurationSum" ,
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+ SUM(( CASE WHEN ((( "CallDirection" = 0 ) AND ( "Duration" > 0 )) AND ( "Duration" <= 5 )) THEN 1 ELSE 0 END )) AS "ConnectByeCount" ,
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+ SUM(( CASE WHEN ((( "CallDirection" = 0 ) AND ( "OnState" = 1 )) AND ( "RingTimes" <= 15 )) THEN 1 ELSE 0 END )) AS "TimelyAnswerCount"
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+ FROM "tr_call_record" WHERE (( "CreatedTime" >= '2024-09-12 17:00:00' ) AND ( "CreatedTime" <= '2024-09-13 17:00:00' )) AND ( "Gateway" = '12333' )GROUP BY "Gateway") aaa
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+
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