AiController.cs 56 KB

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  1. 
  2. using Consul;
  3. using DotNetCore.CAP;
  4. using Hotline.Ai.CallOut;
  5. using Hotline.Ai.Jths;
  6. using Hotline.Ai.Visit;
  7. using Hotline.Application.Quality;
  8. using Hotline.Caching.Interfaces;
  9. using Hotline.Caching.Services;
  10. using Hotline.CallCenter.Devices;
  11. using Hotline.Orders;
  12. using Hotline.Repository.SqlSugar.Extensions;
  13. using Hotline.Settings;
  14. using Hotline.Share.Dtos;
  15. using Hotline.Share.Dtos.Ai;
  16. using Hotline.Share.Dtos.Order;
  17. using Hotline.Share.Enums.Ai;
  18. using Hotline.Share.Enums.Order;
  19. using Hotline.Share.Enums.Quality;
  20. using MapsterMapper;
  21. using Microsoft.AspNetCore.Authorization;
  22. using Microsoft.AspNetCore.Mvc;
  23. using Microsoft.Extensions.Options;
  24. using Newtonsoft.Json;
  25. using Novacode.NETCorePort;
  26. using Org.BouncyCastle.Utilities;
  27. using SqlSugar;
  28. using System.Threading;
  29. using XF.Domain.Authentications;
  30. using XF.Domain.Constants;
  31. using XF.Domain.Exceptions;
  32. using XF.Domain.Repository;
  33. using XF.Utility.EnumExtensions;
  34. namespace Hotline.Api.Controllers
  35. {
  36. public class AiController: BaseController
  37. {
  38. private readonly ISystemSettingCacheManager _systemSettingCacheManager;
  39. private readonly IRepository<AiOrderVisit> _aiOrderVisitRepository;
  40. private readonly IRepository<AiOrderVisitDetail> _aiOrderVisitDetailRepository;
  41. private readonly IRepository<OrderVisit> _orderVisitRepository;
  42. private readonly IRepository<OrderVisitDetail> _orderVisitDetailRepository;
  43. private readonly IMapper _mapper;
  44. //private readonly IOptionsSnapshot<AiVisitConfig> _options;
  45. private readonly IAiVisitService _aiVisitService;
  46. private readonly ILogger<AiController> _logger;
  47. private readonly ICapPublisher _capPublisher;
  48. private readonly IOrderRepository _orderRepository;
  49. private readonly IQualityApplication _qualityApplication;
  50. private readonly ISystemDicDataCacheManager _sysDicDataCacheManager;
  51. private readonly IRepository<CallOutTemplate> _callOutTemplateRepository;
  52. private readonly IRepository<CallOutTask> _callOutTaskRepository;
  53. private readonly IRepository<CallOutTaskDetail> _callOutTaskDetailRepository;
  54. public AiController(ISystemSettingCacheManager systemSettingCacheManager,IRepository<AiOrderVisit> aiOrderVisitRepository,IRepository<AiOrderVisitDetail> aiOrderVisitDetailRepository,IRepository<OrderVisit> orderVisitRepository,IRepository<OrderVisitDetail> orderVisitDetailRepository,IMapper mapper, /*IOptionsSnapshot<AiVisitConfig> options,*/IAiVisitService aiVisitService, ILogger<AiController> logger,ICapPublisher capPublisher,IOrderRepository orderRepository,IQualityApplication qualityApplication, ISystemDicDataCacheManager sysDicDataCacheManager,IRepository<CallOutTemplate> callOutTemplateRepository, IRepository<CallOutTask> callOutTaskRepository,IRepository<CallOutTaskDetail> callOutTaskDetailRepository)
  55. {
  56. _systemSettingCacheManager = systemSettingCacheManager;
  57. _aiOrderVisitRepository = aiOrderVisitRepository;
  58. _aiOrderVisitDetailRepository = aiOrderVisitDetailRepository;
  59. _orderVisitRepository = orderVisitRepository;
  60. _orderVisitDetailRepository = orderVisitDetailRepository;
  61. _mapper = mapper;
  62. //_options = options;
  63. _aiVisitService = aiVisitService;
  64. _logger = logger;
  65. _capPublisher = capPublisher;
  66. _orderRepository = orderRepository;
  67. _qualityApplication = qualityApplication;
  68. _sysDicDataCacheManager = sysDicDataCacheManager;
  69. _callOutTemplateRepository = callOutTemplateRepository;
  70. _callOutTaskRepository = callOutTaskRepository;
  71. _callOutTaskDetailRepository = callOutTaskDetailRepository;
  72. }
  73. /// <summary>
  74. /// 智能语音导航配置查询
  75. /// </summary>
  76. /// <param name="count"></param>
  77. /// <returns></returns>
  78. [HttpGet("ivr/access-confirm")]
  79. [AllowAnonymous]
  80. public async Task<bool> AccessConfirm([FromQuery]int count)
  81. {
  82. //获取是否开启智能语音队列
  83. bool isAiIvr = bool.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.IsAIIVR)?.SettingValue[0]);
  84. if (!isAiIvr)
  85. return false;
  86. //获取智能语音队列数
  87. var queueNum = int.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.QueueNum)?.SettingValue[0]);
  88. if (count < queueNum)
  89. return false;
  90. //判断是否在时间段内
  91. var aiIVRTimeArr = _systemSettingCacheManager.GetSetting(SettingConstants.AIIVRTime)?.SettingValue;
  92. bool IsOk = false;
  93. aiIVRTimeArr.ForEach((item) => {
  94. List<string> times = JsonConvert.DeserializeObject<List<string>>(item);
  95. var beginTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " " + times[0] + ":00");
  96. var endTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " " + times[1] + ":00");
  97. if (DateTime.Now>beginTime && DateTime.Now< endTime)
  98. {
  99. IsOk = true;
  100. }
  101. });
  102. return IsOk;
  103. }
  104. #region 批量外呼
  105. #region 批量外呼模板
  106. /// <summary>
  107. /// 外呼模板列表
  108. /// </summary>
  109. /// <param name="dto"></param>
  110. /// <returns></returns>
  111. [HttpGet("callout-template-list")]
  112. public async Task<PagedDto<AiCallOutTemplateQueryRep>> AiCallOutTemplateQuery([FromQuery]AiCallOutTemplateQueryRequest dto)
  113. {
  114. var (total,items) =await _callOutTemplateRepository.Queryable()
  115. .Includes(x=>x.CallOutTasks)
  116. .WhereIF(!string.IsNullOrEmpty(dto.TemplateName), x => x.TemplateName.Contains(dto.TemplateName))
  117. .WhereIF(dto.StartTime != null, x => x.CreationTime >= dto.StartTime)
  118. .WhereIF(dto.EndTime != null, x => x.CreationTime <= dto.EndTime)
  119. .Select(x => new AiCallOutTemplateQueryRep()
  120. {
  121. Id = x.Id,
  122. TemplateName = x.TemplateName,
  123. TemplateContent = x.TemplateContent,
  124. CallOutTaskCount = x.CallOutTasks.Count(),
  125. CreationTime = x.CreationTime,
  126. IsEnable = x.IsEnable,
  127. CreatorName = x.CreatorName,
  128. CreatorOrgName = x.CreatorOrgName,
  129. })
  130. .OrderByDescending(x => x.CreationTime)
  131. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  132. return new PagedDto<AiCallOutTemplateQueryRep>(total,items);
  133. }
  134. /// <summary>
  135. /// 新增外呼模板
  136. /// </summary>
  137. /// <param name="dto"></param>
  138. /// <returns></returns>
  139. [HttpPost("add-callouttemplate")]
  140. public async Task AddCallOutTemplate([FromBody]CallOutTemplateDto dto)
  141. {
  142. var callOutTemplate = _mapper.Map<CallOutTemplate>(dto);
  143. callOutTemplate.IsEnable = true;
  144. await _callOutTemplateRepository.AddAsync(callOutTemplate, HttpContext.RequestAborted);
  145. }
  146. /// <summary>
  147. /// 修改外呼模板
  148. /// </summary>
  149. /// <param name="dto"></param>
  150. /// <returns></returns>
  151. [HttpPost("update-callouttemplate")]
  152. public async Task UpdateCallOutTemplate([FromBody] UpdateCallOutTemplateDto dto)
  153. {
  154. var model = await _callOutTemplateRepository.Queryable().Includes(x=>x.CallOutTasks).FirstAsync(x => x.Id == dto.Id, HttpContext.RequestAborted);
  155. if (model == null)
  156. throw UserFriendlyException.SameMessage("无效模板");
  157. //验证是否有待执行的外呼任务
  158. if (model.CallOutTasks.Any(x=>x.AiCallOutTaskState!= EAiCallOutTaskState.Ended))
  159. {
  160. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法修改!");
  161. }
  162. model.TemplateName = dto.TemplateName;
  163. model.TemplateContent = dto.TemplateContent;
  164. await _callOutTemplateRepository.UpdateAsync(model, HttpContext.RequestAborted);
  165. }
  166. /// <summary>
  167. /// 删除外呼模板
  168. /// </summary>
  169. /// <param name="id"></param>
  170. /// <returns></returns>
  171. [HttpDelete("del-callouttemplate")]
  172. public async Task DelCallOutTemplate([FromQuery]string id)
  173. {
  174. var model = await _callOutTemplateRepository.Queryable().Includes(x => x.CallOutTasks).FirstAsync(x => x.Id == id, HttpContext.RequestAborted);
  175. if (model == null)
  176. throw UserFriendlyException.SameMessage("无效模板");
  177. //验证是否有待执行的外呼任务
  178. if (model.CallOutTasks.Any(x => x.AiCallOutTaskState != EAiCallOutTaskState.Ended))
  179. {
  180. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法删除!");
  181. }
  182. await _callOutTemplateRepository.RemoveAsync(id, true, HttpContext.RequestAborted);
  183. }
  184. /// <summary>
  185. /// 外呼模板启用禁用
  186. /// </summary>
  187. /// <param name="id"></param>
  188. /// <returns></returns>
  189. [HttpGet("callouttemplate-enable-unenable")]
  190. public async Task CallOutTemplateEnableAndUnEnable([FromQuery]string id)
  191. {
  192. var model = await _callOutTemplateRepository.Queryable().Includes(x => x.CallOutTasks).FirstAsync(x => x.Id == id, HttpContext.RequestAborted);
  193. if (model == null)
  194. throw UserFriendlyException.SameMessage("无效模板");
  195. //验证是否有待执行的外呼任务
  196. if (model.CallOutTasks.Any(x => x.AiCallOutTaskState != EAiCallOutTaskState.Ended))
  197. {
  198. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法操作!");
  199. }
  200. model.IsEnable = !model.IsEnable;
  201. await _callOutTemplateRepository.UpdateAsync(model, HttpContext.RequestAborted);
  202. }
  203. #endregion
  204. #region 批量外呼任务
  205. /// <summary>
  206. /// 批量外呼任务列表
  207. /// </summary>
  208. /// <param name="dto"></param>
  209. /// <returns></returns>
  210. [HttpGet("callout/callouttask-list")]
  211. public async Task<PagedDto<AiCallOutListRep>> AiCallOutList([FromQuery]AiCallOutListRequest dto)
  212. {
  213. var (total,items) = await _callOutTaskRepository.Queryable()
  214. .Includes(x => x.CallOutTemplate)
  215. .WhereIF(!string.IsNullOrEmpty(dto.TaskName), x => x.TaskName.Contains(dto.TaskName))
  216. .WhereIF(dto.AiCallOutTaskState != null, x => x.AiCallOutTaskState == dto.AiCallOutTaskState)
  217. .WhereIF(dto.StartTime.HasValue,x=>x.CreationTime>= dto.StartTime)
  218. .WhereIF(dto.EndTime.HasValue,x=>x.CreationTime<=dto.EndTime)
  219. .OrderByDescending(x => x.CreationTime)
  220. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  221. return new PagedDto<AiCallOutListRep>(total, _mapper.Map<IReadOnlyList<AiCallOutListRep>>(items));
  222. }
  223. /// <summary>
  224. /// 外呼任务列表基础数据
  225. /// </summary>
  226. /// <returns></returns>
  227. [HttpGet("callout/list-basedata")]
  228. public async Task<object> AiCallOuttListBaseData()
  229. {
  230. return new {
  231. AiCallOutTaskState = EnumExts.GetDescriptions<EAiCallOutTaskState>(),
  232. AiCallOutState = EnumExts.GetDescriptions<EAiCallOutState>()
  233. };
  234. }
  235. /// <summary>
  236. /// 批量外呼任务明细列表
  237. /// </summary>
  238. /// <param name="dto"></param>
  239. /// <returns></returns>
  240. [HttpGet("callout/callouttaskdetail")]
  241. public async Task<PagedDto<AiCallOutDetailListRep>> AiCallOutDetailList([FromQuery] AiCallOutDetailListRequest dto)
  242. {
  243. var (total, items) = await _callOutTaskDetailRepository.Queryable()
  244. .Where(x => x.CallOutTaskId == dto.Id)
  245. .WhereIF(!string.IsNullOrEmpty(dto.OuterNo),x=>x.OuterNo.Contains(dto.OuterNo))
  246. .WhereIF(!string.IsNullOrEmpty(dto.Name),x=>x.Name.Contains(dto.Name))
  247. .WhereIF(dto.AiCallOutState!=null,x=>x.AiCallOutState== dto.AiCallOutState)
  248. .OrderByDescending(x => x.CreationTime)
  249. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  250. return new PagedDto<AiCallOutDetailListRep>(total,_mapper.Map<IReadOnlyList<AiCallOutDetailListRep>>(items));
  251. }
  252. /// <summary>
  253. /// 新增批量外呼任务
  254. /// </summary>
  255. /// <param name="dto"></param>
  256. /// <returns></returns>
  257. [HttpPost("callout/add-callout")]
  258. public async Task AddAiCallOut([FromBody] AddAiCallOutRequest dto)
  259. {
  260. //验证是否有重复电话
  261. if (dto.AddAiCallOutTaskDetailDtos.DistinctBy(x => x.OuterNo).Count() != dto.AddAiCallOutTaskDetailDtos.Count)
  262. {
  263. throw UserFriendlyException.SameMessage("任务中存在重复外呼号码,请检查后重新提交");
  264. }
  265. var model = _mapper.Map<CallOutTask>(dto);
  266. var detaillist = _mapper.Map<List<CallOutTaskDetail>>(dto.AddAiCallOutTaskDetailDtos);
  267. model.AiCallOutTaskState = EAiCallOutTaskState.NoStarted;
  268. model.HasVisitCount = dto.AddAiCallOutTaskDetailDtos.Count;
  269. model.VisitedCount = 0;
  270. model.VisitedFailCount = 0;
  271. var id = await _callOutTaskRepository.AddAsync(model, HttpContext.RequestAborted);
  272. detaillist.ForEach(x =>
  273. {
  274. x.CallOutTaskId = id;
  275. x.AiCallOutState = EAiCallOutState.InProgress;
  276. });
  277. await _callOutTaskDetailRepository.AddRangeAsync(detaillist, HttpContext.RequestAborted);
  278. #region 获取系统设置
  279. var callOutSceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutSceneUid)?.SettingValue[0];
  280. var callOutRuleUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutRuleUid)?.SettingValue[0];
  281. var CallOutContentKey = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutContentKey)?.SettingValue[0];
  282. #endregion
  283. var pushModel = await _callOutTaskRepository.Queryable()
  284. .Includes(x => x.CallOutTemplate)
  285. .Includes(x => x.CallOutTaskDetails)
  286. .FirstAsync(x => x.Id == id);
  287. var newModel = await _aiVisitService.CreateAiCallOutTask(pushModel, callOutSceneUid, callOutRuleUid, CallOutContentKey, HttpContext.RequestAborted);
  288. if (string.IsNullOrEmpty(newModel.BatchUid))
  289. {
  290. newModel.AiCallOutTaskState = EAiCallOutTaskState.Ended;
  291. }
  292. await _callOutTaskRepository.UpdateAsync(newModel, HttpContext.RequestAborted);
  293. await _callOutTaskDetailRepository.UpdateRangeAsync(newModel.CallOutTaskDetails, HttpContext.RequestAborted);
  294. }
  295. /// <summary>
  296. /// 可用外呼模板
  297. /// </summary>
  298. /// <returns></returns>
  299. [HttpGet("callout/canuse-template")]
  300. public async Task<List<CanUseCallOutTemplateListRep>> CanUseCallOutTemplateList()
  301. {
  302. var list = await _callOutTemplateRepository.Queryable().Where(x => x.IsEnable == true).ToListAsync(HttpContext.RequestAborted);
  303. return _mapper.Map<List<CanUseCallOutTemplateListRep>>(list);
  304. }
  305. /// <summary>
  306. /// 终止外呼任务
  307. /// </summary>
  308. /// <param name="request"></param>
  309. /// <returns></returns>
  310. [HttpPost("callout/closecallouttask")]
  311. public async Task CloseCalloutTask([FromBody] CloseCalloutTaskReq request)
  312. {
  313. switch (request.TypeId)
  314. {
  315. case 1:
  316. var aiVisit = await _aiOrderVisitRepository.Queryable()
  317. .Includes(x => x.AiOrderVisitDetails,s=>s.OrderVisit)
  318. .FirstAsync(x => x.Id == request.Id,HttpContext.RequestAborted);
  319. if (aiVisit!=null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  320. {
  321. if (aiVisit.TaskState != EAiOrderVisitTaskState.NoStarted && aiVisit.TaskState != EAiOrderVisitTaskState.InProgress)
  322. throw UserFriendlyException.SameMessage("当前状态不能终止");
  323. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "cancel", HttpContext.RequestAborted);
  324. if (!isOk)
  325. throw UserFriendlyException.SameMessage("终止失败");
  326. aiVisit.TaskState = EAiOrderVisitTaskState.Close;
  327. aiVisit.AiOrderVisitDetails.ForEach(async x =>
  328. {
  329. if (x.AiOrderVisitState == EAiOrderVisitState.NoStarted)
  330. {
  331. x.AiOrderVisitState = EAiOrderVisitState.LoseEfficacy;
  332. x.OrderVisit.VisitState = EVisitState.WaitForVisit;
  333. }
  334. await _orderVisitRepository.UpdateAsync(x.OrderVisit);
  335. });
  336. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  337. await _aiOrderVisitDetailRepository.UpdateRangeAsync(aiVisit.AiOrderVisitDetails, HttpContext.RequestAborted);
  338. }
  339. break;
  340. case 2:
  341. var callOut = await _callOutTaskRepository.Queryable()
  342. .Includes(x => x.CallOutTaskDetails)
  343. .FirstAsync(x => x.Id == request.Id);
  344. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  345. {
  346. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.NoStarted && callOut.AiCallOutTaskState != EAiCallOutTaskState.InProgress)
  347. throw UserFriendlyException.SameMessage("当前状态不能终止");
  348. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "cancel", HttpContext.RequestAborted);
  349. if (!isOk)
  350. throw UserFriendlyException.SameMessage("终止失败");
  351. //处理业务数据
  352. callOut.AiCallOutTaskState = EAiCallOutTaskState.Close;
  353. callOut.CallOutTaskDetails.ForEach(x =>
  354. {
  355. if (x.AiCallOutState == EAiCallOutState.NoStarted)
  356. x.AiCallOutState = EAiCallOutState.LoseEfficacy;
  357. });
  358. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  359. await _callOutTaskDetailRepository.UpdateRangeAsync(callOut.CallOutTaskDetails, HttpContext.RequestAborted);
  360. }
  361. break;
  362. default:
  363. throw UserFriendlyException.SameMessage("未知业务");
  364. }
  365. }
  366. /// <summary>
  367. /// 暂停外呼任务
  368. /// </summary>
  369. /// <param name="request"></param>
  370. /// <returns></returns>
  371. [HttpPost("callout/pausecallouttask")]
  372. public async Task PauseCalloutTask([FromBody] CloseCalloutTaskReq request)
  373. {
  374. switch (request.TypeId)
  375. {
  376. case 1:
  377. var aiVisit = await _aiOrderVisitRepository.Queryable()
  378. .FirstAsync(x => x.Id == request.Id,HttpContext.RequestAborted);
  379. if (aiVisit != null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  380. {
  381. if (aiVisit.TaskState != EAiOrderVisitTaskState.NoStarted && aiVisit.TaskState != EAiOrderVisitTaskState.InProgress)
  382. throw UserFriendlyException.SameMessage("当前状态不能终止");
  383. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "stop", HttpContext.RequestAborted);
  384. if (!isOk)
  385. throw UserFriendlyException.SameMessage("终止失败");
  386. aiVisit.TaskState = EAiOrderVisitTaskState.Pause;
  387. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  388. }
  389. break;
  390. case 2:
  391. var callOut = await _callOutTaskRepository.Queryable()
  392. .FirstAsync(x => x.Id == request.Id);
  393. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  394. {
  395. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.NoStarted && callOut.AiCallOutTaskState != EAiCallOutTaskState.InProgress)
  396. throw UserFriendlyException.SameMessage("当前状态不能终止");
  397. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "stop", HttpContext.RequestAborted);
  398. if (!isOk)
  399. throw UserFriendlyException.SameMessage("终止失败");
  400. //处理业务数据
  401. callOut.AiCallOutTaskState = EAiCallOutTaskState.Pause;
  402. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  403. }
  404. break;
  405. default:
  406. throw UserFriendlyException.SameMessage("未知业务");
  407. }
  408. }
  409. /// <summary>
  410. /// 启动外呼任务
  411. /// </summary>
  412. /// <param name="request"></param>
  413. /// <returns></returns>
  414. [HttpPost("callout/startcallouttask")]
  415. public async Task StartCalloutTask([FromBody] CloseCalloutTaskReq request)
  416. {
  417. switch (request.TypeId)
  418. {
  419. case 1:
  420. var aiVisit = await _aiOrderVisitRepository.Queryable()
  421. .FirstAsync(x => x.Id == request.Id, HttpContext.RequestAborted);
  422. if (aiVisit != null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  423. {
  424. if (aiVisit.TaskState != EAiOrderVisitTaskState.Pause)
  425. throw UserFriendlyException.SameMessage("当前状态不能启动");
  426. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "start", HttpContext.RequestAborted);
  427. if (!isOk)
  428. throw UserFriendlyException.SameMessage("启动失败");
  429. aiVisit.TaskState = EAiOrderVisitTaskState.InProgress;
  430. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  431. }
  432. break;
  433. case 2:
  434. var callOut = await _callOutTaskRepository.Queryable()
  435. .FirstAsync(x => x.Id == request.Id);
  436. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  437. {
  438. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.Pause)
  439. throw UserFriendlyException.SameMessage("当前状态不能启动");
  440. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "start", HttpContext.RequestAborted);
  441. if (!isOk)
  442. throw UserFriendlyException.SameMessage("启动失败");
  443. //处理业务数据
  444. callOut.AiCallOutTaskState = EAiCallOutTaskState.Pause;
  445. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  446. }
  447. break;
  448. default:
  449. break;
  450. }
  451. }
  452. #endregion
  453. #endregion
  454. #region 智能回访
  455. /// <summary>
  456. /// 智能回访外呼结果回传
  457. /// </summary>
  458. /// <param name="dto"></param>
  459. /// <returns></returns>
  460. [AllowAnonymous]
  461. [HttpPost("aivisit/aivisit-back")]
  462. public async Task AiVisitBack([FromBody]AiVisitBackDto dto)
  463. {
  464. _logger.LogInformation($"收到智能外呼结果回传:{JsonConvert.SerializeObject(dto)}");
  465. var SceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.VisitSceneUid)?.SettingValue[0];//场景ID
  466. var CallOutSceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutSceneUid)?.SettingValue[0];//批量外呼场景ID
  467. //回访
  468. if (dto.SceneUid== SceneUid)
  469. {
  470. var aiOrderVisit = await _aiOrderVisitRepository.Queryable()
  471. .Includes(x => x.AiOrderVisitDetails, s => s.OrderVisit, d => d.Order)
  472. .FirstAsync(x => x.BatchUid == dto.BatchUid);
  473. if (aiOrderVisit != null)
  474. {
  475. //验证记录中是否存在有结果的任务
  476. if (dto.TaskStatus == 6)//执行完
  477. {
  478. #region 获取所有配置参数
  479. var QuestionIdZero = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdZero)?.SettingValue[0]; //是否联系
  480. var QuestionIdOne = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdOne)?.SettingValue[0];//是否解决
  481. var QuestionIdTwo = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdTwo)?.SettingValue[0];//办件结果满意度
  482. var QuestionIdThree = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdThree)?.SettingValue[0];//坐席是否满意
  483. var VisitContentIdOne = _systemSettingCacheManager.GetSetting(SettingConstants.VisitContentIdOne)?.SettingValue[0];//办件结果不满意原因
  484. var VisitContentIdTwo = _systemSettingCacheManager.GetSetting(SettingConstants.VisitContentIdTwo)?.SettingValue[0];//坐席不满意原因
  485. #endregion
  486. var aiOrderVisitDetail = aiOrderVisit.AiOrderVisitDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  487. if (aiOrderVisitDetail != null)
  488. {
  489. var callRecord = dto.CallRecordList.OrderBy(x => x.CallNo).LastOrDefault();
  490. // 回访结果(ReturnVisit)[1成功、0不涉及、-1失败]
  491. if (callRecord != null) //有结果的任务
  492. {
  493. aiOrderVisitDetail.AiOrderVisitState = Share.Enums.Ai.EAiOrderVisitState.Ended; //更新AI子表
  494. aiOrderVisitDetail.AiVisitTime = DateTime.Now;
  495. aiOrderVisit.VisitedCount++;
  496. //处理结果
  497. var visitDetail = _orderVisitDetailRepository.Queryable().Where(x => x.VisitId == aiOrderVisitDetail.OrderVisit.Id).ToList();
  498. //先处理子表
  499. //处理部门
  500. var orgDetail = visitDetail.Where(x => x.VisitTarget == Share.Enums.Order.EVisitTarget.Org).ToList();
  501. //过滤结果
  502. var orgProcessingResults = new Kv();
  503. //var orgHandledAttitude = new Kv();
  504. ESeatEvaluate? seatEvaluate = null;
  505. var visitContent = "";
  506. var seatVisitContent = "";
  507. var volveConent = "";
  508. bool? isSolve = null;
  509. bool? isContact = null;
  510. //通话录音
  511. var recordUrl = callRecord.RecordUrl;
  512. if (callRecord.QuestionnaireResult!=null)
  513. {
  514. foreach (var item in callRecord.QuestionnaireResult)
  515. {
  516. ////服务过程满意度
  517. //if (item.QuestionId == _options.Value.QuestionIdOne)
  518. //{
  519. // if (item.QuestionResult == "满意")
  520. // {
  521. // orgHandledAttitude = new Kv() { Key="4", Value="满意" };
  522. // }
  523. // else
  524. // {
  525. // orgHandledAttitude = new Kv() { Key = "2", Value = "不满意" };
  526. // }
  527. //}
  528. //是否联系
  529. if (item.QuestionId == QuestionIdZero)
  530. {
  531. if (item.QuestionResult == "有联系")
  532. {
  533. isContact = true;
  534. }
  535. else if (item.QuestionResult == "没有联系")
  536. {
  537. isContact = false;
  538. }
  539. }
  540. //是否解决
  541. if (item.QuestionId == QuestionIdOne)
  542. {
  543. if (item.QuestionResult == "得到解决")
  544. {
  545. isSolve = true;
  546. }
  547. else if (item.QuestionResult == "未得到解决")
  548. {
  549. isSolve = false;
  550. }
  551. }
  552. //办件结果满意度
  553. if (item.QuestionId == QuestionIdTwo)
  554. {
  555. if (item.QuestionResult == "办件结果满意")
  556. {
  557. orgProcessingResults = new Kv() { Key = "4", Value = "满意" };
  558. }
  559. else if (item.QuestionResult == "办件结果不满意")
  560. {
  561. orgProcessingResults = new Kv() { Key = "2", Value = "不满意" };
  562. visitContent = callRecord.SceneVariable != null ? callRecord.SceneVariable[VisitContentIdOne] : "";
  563. }
  564. }
  565. else
  566. {
  567. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.WaitForVisit;
  568. }
  569. //坐席是否满意
  570. if (item.QuestionId == QuestionIdThree)
  571. {
  572. if (item.QuestionResult == "满意接电坐席")
  573. {
  574. seatEvaluate = ESeatEvaluate.Satisfied;
  575. }
  576. else if (item.QuestionResult == "不满意接电坐席")
  577. {
  578. seatEvaluate = ESeatEvaluate.NoSatisfied;
  579. seatVisitContent = callRecord.SceneVariable != null ? callRecord.SceneVariable[VisitContentIdTwo] : "";
  580. }
  581. }
  582. }
  583. }
  584. //先处理坐席(因没有坐席回访,所以默认满意)
  585. var seatDetail = visitDetail.Where(x => x.VisitTarget == Share.Enums.Order.EVisitTarget.Seat).ToList();
  586. seatDetail.ForEach(x =>
  587. {
  588. x.VoiceEvaluate = Share.Enums.Order.EVoiceEvaluate.Satisfied;
  589. x.SeatEvaluate = seatEvaluate;
  590. x.VisitContent = seatVisitContent;
  591. });
  592. await _orderVisitDetailRepository.UpdateRangeAsync(seatDetail, HttpContext.RequestAborted);
  593. //处理结果
  594. orgDetail.ForEach(x =>
  595. {
  596. //x.OrgHandledAttitude = orgHandledAttitude;
  597. x.OrgProcessingResults = orgProcessingResults;
  598. x.VisitContent = visitContent;
  599. x.Volved = isSolve;
  600. x.IsContact = isContact;
  601. if (string.IsNullOrEmpty(orgProcessingResults.Key) || seatEvaluate == null || isSolve == null || isContact == null || orgProcessingResults.Value == "不满意")
  602. {
  603. //x.OrgNoSatisfiedReason = new List<Kv>() { new Kv() { Key = "7", Value = "未回复" } };
  604. //TODO 记录不满意原因到内容中供人工回访甄别选择不满意原因
  605. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.WaitForVisit;
  606. }
  607. else
  608. {
  609. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.Visited;
  610. }
  611. });
  612. await _orderVisitDetailRepository.UpdateRangeAsync(orgDetail, HttpContext.RequestAborted);
  613. //var first = orgProcessingResults; //aiOrderVisitDetail.OrderVisit.OrderVisitDetails.FirstOrDefault(x => x.VisitTarget == EVisitTarget.Org);
  614. //处理主表
  615. aiOrderVisitDetail.OrderVisit.AiVisitCount++;
  616. aiOrderVisitDetail.OrderVisit.VisitTime = DateTime.Now;
  617. aiOrderVisitDetail.OrderVisit.IsPutThrough = true;
  618. aiOrderVisitDetail.OrderVisit.VisitType = Share.Enums.Order.EVisitType.ChipVoiceVisit;
  619. aiOrderVisitDetail.OrderVisit.AiVisitTime();
  620. aiOrderVisitDetail.IsSuccess = true;
  621. if (orgProcessingResults != null)
  622. {
  623. aiOrderVisitDetail.OrderVisit.NowEvaluate = orgProcessingResults;
  624. }
  625. //处理是否回访完成TODO
  626. await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit, HttpContext.RequestAborted);
  627. //处理Order表
  628. if (orgProcessingResults != null && !string.IsNullOrEmpty(orgProcessingResults.Key) && aiOrderVisitDetail.OrderVisit.VisitState == EVisitState.Visited)
  629. {
  630. aiOrderVisitDetail.OrderVisit.Order.Visited(orgProcessingResults.Key, orgProcessingResults.Value);
  631. await _orderRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit.Order);
  632. //推省上
  633. var orderDto = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order);
  634. await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisited,
  635. new PublishVisitDto()
  636. {
  637. Order = orderDto,
  638. No = aiOrderVisitDetail.OrderVisit.No,
  639. VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  640. VisitName = aiOrderVisitDetail.OrderVisit.CreatorName,
  641. VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  642. VisitRemark = string.IsNullOrEmpty(visitContent) ? aiOrderVisitDetail.OrderVisit.NowEvaluate?.Value : visitContent,
  643. AreaCode = aiOrderVisitDetail.OrderVisit.Order.AreaCode!,
  644. SubjectResultSatifyCode = orgProcessingResults.Key,
  645. FirstSatisfactionCode = aiOrderVisitDetail.OrderVisit.Order.FirstVisitResultCode!,
  646. ClientGuid = ""
  647. }, cancellationToken: HttpContext.RequestAborted);
  648. //推门户
  649. await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  650. {
  651. Id = aiOrderVisitDetail.OrderVisit.Id,
  652. Order = orderDto,
  653. OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(aiOrderVisitDetail.OrderVisit.OrderVisitDetails),
  654. VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  655. VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  656. PublishTime = aiOrderVisitDetail.OrderVisit.PublishTime,
  657. }, cancellationToken: HttpContext.RequestAborted);
  658. }
  659. }
  660. else
  661. {
  662. aiOrderVisitDetail.AiOrderVisitState = (Share.Enums.Ai.EAiOrderVisitState)(dto.TaskStatus); //更新AI子表
  663. aiOrderVisit.VisitedFailCount++;
  664. //处理回访主表
  665. aiOrderVisitDetail.OrderVisit.AiVisitTime();
  666. aiOrderVisitDetail.OrderVisit.AiVisitCount++;
  667. aiOrderVisitDetail.OrderVisit.IsCanAiVisit = true;
  668. aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.WaitForVisit;
  669. aiOrderVisitDetail.IsSuccess = false;
  670. await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit, HttpContext.RequestAborted);
  671. }
  672. //var callRecord = dto.CallRecordList.OrderByDescending(x => x.CallNo).FirstOrDefault(x => x.ReturnVisit == 1);
  673. await _aiOrderVisitDetailRepository.UpdateAsync(aiOrderVisitDetail, HttpContext.RequestAborted);
  674. if ((aiOrderVisit.VisitedFailCount + aiOrderVisit.VisitedCount) == aiOrderVisit.HasVisitCount)
  675. {
  676. aiOrderVisit.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.Ended;
  677. }
  678. else
  679. {
  680. aiOrderVisit.TaskState = EAiOrderVisitTaskState.InProgress;
  681. }
  682. await _aiOrderVisitRepository.UpdateAsync(aiOrderVisit, HttpContext.RequestAborted);
  683. #region 注释
  684. //处理不满意结果(如果差评没有不满意原因则不能视为回访完成) --(不满意设置为失效,生成新的人工回访记录)
  685. //处理网站通知差评数据
  686. //if (aiOrderVisitDetail.OrderVisit.Order.Source == ESource.Hotline && aiOrderVisitDetail.OrderVisit.OrderVisitDetails.Any(x => x.OrgHandledAttitude?.Key == "1" || x.OrgHandledAttitude?.Key == "2" || x.OrgProcessingResults?.Key == "1" || x.OrgProcessingResults?.Key == "2"))
  687. //{
  688. // //处理老数据
  689. // aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.None;
  690. // await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit);
  691. // //推送老数据变更给门户
  692. // await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  693. // {
  694. // Id = aiOrderVisitDetail.OrderVisit.Id,
  695. // Order = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order),
  696. // OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(aiOrderVisitDetail.OrderVisit.OrderVisitDetails),
  697. // VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  698. // VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  699. // VisitState = aiOrderVisitDetail.OrderVisit.VisitState,
  700. // PublishTime = aiOrderVisitDetail.OrderVisit.PublishTime,
  701. // }, cancellationToken: HttpContext.RequestAborted);
  702. // //包含不满意数据,重新生成新的回访
  703. // var newOrderVisit = _mapper.Map<OrderVisit>(aiOrderVisitDetail.OrderVisit);
  704. // newOrderVisit.InitId();
  705. // newOrderVisit.VisitState = EVisitState.NoSatisfiedWaitForVisit;
  706. // newOrderVisit.VisitTime = null;
  707. // newOrderVisit.IsCanHandle = false;
  708. // newOrderVisit.IsCanAiVisit = false;
  709. // newOrderVisit.AiVisitCount = 0;
  710. // await _orderVisitRepository.AddAsync(newOrderVisit, HttpContext.RequestAborted);
  711. // var visitDetail = _orderVisitDetailRepository.Queryable().Where(x => x.VisitId == aiOrderVisitDetail.OrderVisit.Id);
  712. // var list = _mapper.Map<List<OrderVisitDetail>>(visitDetail);
  713. // list.ForEach(x =>
  714. // {
  715. // x.VisitId = newOrderVisit.Id;
  716. // x.VoiceEvaluate = null;
  717. // x.VoiceEvaluate = null;
  718. // x.OrgHandledAttitude = null;
  719. // x.OrgNoSatisfiedReason = null;
  720. // x.OrgProcessingResults = null;
  721. // x.VisitContent = "";
  722. // });
  723. // await _orderVisitDetailRepository.AddRangeAsync(list, HttpContext.RequestAborted);
  724. // //推送新数据给门户
  725. // await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  726. // {
  727. // Id = newOrderVisit.Id,
  728. // Order = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order),
  729. // OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(list),
  730. // VisitTime = newOrderVisit.VisitTime,
  731. // VisitType = newOrderVisit.VisitType,
  732. // VisitState = newOrderVisit.VisitState,
  733. // PublishTime = newOrderVisit.PublishTime,
  734. // }, cancellationToken: HttpContext.RequestAborted);
  735. //}
  736. //else
  737. //{
  738. #endregion
  739. if (aiOrderVisitDetail.OrderVisit.VisitState == EVisitState.Visited)
  740. {
  741. //写入质检
  742. await _qualityApplication.AddQualityAsync(EQualitySource.Visit, aiOrderVisitDetail.OrderVisit.Order.Id, aiOrderVisitDetail.OrderVisit.Id,
  743. HttpContext.RequestAborted);
  744. }
  745. //}
  746. }
  747. }
  748. else
  749. {
  750. //失败
  751. var aiOrderVisitDetail = aiOrderVisit.AiOrderVisitDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  752. if (aiOrderVisitDetail!=null)
  753. {
  754. aiOrderVisitDetail.AiOrderVisitState = (EAiOrderVisitState)dto.TaskStatus;
  755. await _aiOrderVisitDetailRepository.UpdateAsync(aiOrderVisitDetail, HttpContext.RequestAborted);
  756. }
  757. }
  758. }
  759. }
  760. //批量外呼
  761. else if(dto.SceneUid == CallOutSceneUid)
  762. {
  763. var callOut = await _callOutTaskRepository.Queryable()
  764. .Includes(x => x.CallOutTaskDetails)
  765. .FirstAsync(x => x.BatchUid == dto.BatchUid);
  766. if (callOut != null)
  767. {
  768. var aicallOutDetail = callOut.CallOutTaskDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  769. if (aicallOutDetail != null)
  770. {
  771. if (dto.TaskStatus == 6)
  772. {
  773. var callRecord = dto.CallRecordList.OrderBy(x => x.CallNo).LastOrDefault();
  774. if (callRecord!=null)
  775. {
  776. aicallOutDetail.IsSuccess = true;
  777. aicallOutDetail.AiCallOutState = Share.Enums.Ai.EAiCallOutState.Ended; //更新AI子表
  778. aicallOutDetail.CallOutTime = DateTime.Now;
  779. callOut.VisitedCount++;
  780. }
  781. else
  782. {
  783. aicallOutDetail.IsSuccess = false;
  784. aicallOutDetail.AiCallOutState = (EAiCallOutState)dto.TaskStatus;
  785. aicallOutDetail.CallOutTime = DateTime.Now;
  786. callOut.VisitedFailCount++;
  787. }
  788. }
  789. else
  790. {
  791. aicallOutDetail.IsSuccess = false;
  792. aicallOutDetail.AiCallOutState = (EAiCallOutState)dto.TaskStatus;
  793. aicallOutDetail.CallOutTime = DateTime.Now;
  794. callOut.VisitedFailCount++;
  795. }
  796. if ((callOut.VisitedFailCount + callOut.VisitedCount) == callOut.HasVisitCount)
  797. {
  798. callOut.AiCallOutTaskState = EAiCallOutTaskState.Ended;
  799. }
  800. else
  801. {
  802. callOut.AiCallOutTaskState = EAiCallOutTaskState.InProgress;
  803. }
  804. await _callOutTaskRepository.UpdateAsync(callOut,HttpContext.RequestAborted);
  805. await _callOutTaskDetailRepository.UpdateAsync(aicallOutDetail,HttpContext.RequestAborted);
  806. }
  807. }
  808. }
  809. else
  810. {
  811. }
  812. }
  813. /// <summary>
  814. /// 智能回访列表
  815. /// </summary>
  816. /// <param name="dto"></param>
  817. /// <returns></returns>
  818. [HttpGet("aivisit/aivisit-list")]
  819. public async Task<PagedDto<AiOrderVisitDto>> AiVisitList([FromQuery]AiVisitListDto dto)
  820. {
  821. var (total, items) = await _aiOrderVisitRepository.Queryable()
  822. .WhereIF(!string.IsNullOrEmpty(dto.Keyword), x => x.Name.Contains(dto.Keyword))
  823. .WhereIF(dto.AiOrderVisitTaskState != null, x => x.TaskState == dto.AiOrderVisitTaskState)
  824. .WhereIF(dto.StartTime.HasValue, x => x.CreationTime >= dto.StartTime)
  825. .WhereIF(dto.EndTime.HasValue, x => x.CreationTime <= dto.EndTime)
  826. .OrderByDescending(x => x.CreationTime)
  827. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  828. return new PagedDto<AiOrderVisitDto>(total, _mapper.Map<IReadOnlyList<AiOrderVisitDto>>(items));
  829. }
  830. /// <summary>
  831. /// 智能回访明细
  832. /// </summary>
  833. /// <param name="dto"></param>
  834. /// <returns></returns>
  835. [HttpGet("aivisit/aivisitdetail-list")]
  836. public async Task<PagedDto<AiOrderVisitDetailDto>> AiVisitDetailList([FromQuery]AiVisitDetailListDto dto)
  837. {
  838. var (total, items) = await _aiOrderVisitDetailRepository.Queryable()
  839. .Includes(x=>x.OrderVisit,x=>x.OrderVisitDetails)
  840. .Includes(x=>x.Order)
  841. .Where(x => x.AiOrderVisitId == dto.Id)
  842. .WhereIF(dto.AiOrderVisitState.HasValue,x=>x.AiOrderVisitState == dto.AiOrderVisitState)
  843. .WhereIF(!string.IsNullOrEmpty(dto.Keyword),x=>x.Order.No.Contains(dto.Keyword) || x.Order.Title.Contains(dto.Keyword))
  844. .OrderByDescending(x => x.CreationTime)
  845. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  846. return new PagedDto<AiOrderVisitDetailDto>(total, _mapper.Map<IReadOnlyList<AiOrderVisitDetailDto>>(items));
  847. }
  848. /// <summary>
  849. /// 可进行智能回访记录
  850. /// </summary>
  851. /// <returns></returns>
  852. [HttpGet("aivisit/canaivisit-list")]
  853. public async Task<IReadOnlyList<OrderVisitDto>> CanAiVisitList([FromQuery]CanAiVisitListDto dto)
  854. {
  855. var items= await _orderVisitRepository.Queryable()
  856. .Includes(x=>x.Order)
  857. .Where(x => x.VisitState == Share.Enums.Order.EVisitState.WaitForVisit && x.IsCanAiVisit == true)
  858. .WhereIF(dto.HotspotIds.Any(), x => dto.HotspotIds.Contains(x.Order.HotspotId)) //热点类型
  859. .WhereIF(dto.AcceptTypes.Any(), x => dto.AcceptTypes.Contains(x.Order.AcceptTypeCode)) //受理类型
  860. .WhereIF(!string.IsNullOrEmpty(dto.No), x => x.No.Contains(dto.No)) //工单编码
  861. .WhereIF(!string.IsNullOrEmpty(dto.Title),x=> x.Order.Title.Contains(dto.Title))
  862. .ToListAsync();
  863. return _mapper.Map<IReadOnlyList<OrderVisitDto>>(items);
  864. }
  865. /// <summary>
  866. /// 任务页面基础数据
  867. /// </summary>
  868. /// <returns></returns>
  869. [HttpGet("aivisit/taskbase-data")]
  870. public async Task<object> AiVisitTaskBaseData()
  871. {
  872. var rsp = new
  873. {
  874. AiOrderVisitTaskState = EnumExts.GetDescriptions<EAiOrderVisitTaskState>(),
  875. AiOrderVisitState = EnumExts.GetDescriptions<EAiOrderVisitState>()
  876. };
  877. return rsp;
  878. }
  879. /// <summary>
  880. /// 页面基础数据
  881. /// </summary>
  882. /// <returns></returns>
  883. [HttpGet("aivisit/base-data")]
  884. public async Task<object> BaseData()
  885. {
  886. var rsp = new
  887. {
  888. AcceptTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.AcceptType),
  889. };
  890. return rsp;
  891. }
  892. /// <summary>
  893. /// 新增智能回访任务
  894. /// </summary>
  895. /// <returns></returns>
  896. [HttpPost("aivisit/add-aivisit")]
  897. public async Task AddAiVisit([FromBody]AddAiVisitDto dto)
  898. {
  899. //验证是否有重复电话
  900. if (dto.AiOrderVisitDetails.DistinctBy(x=>x.OuterNo).Count() != dto.AiOrderVisitDetails.Count)
  901. {
  902. throw UserFriendlyException.SameMessage("任务中存在重复外呼号码,请检查后重新提交");
  903. }
  904. var model = _mapper.Map<AiOrderVisit>(dto);
  905. var detaillist = _mapper.Map<List<AiOrderVisitDetail>>(dto.AiOrderVisitDetails);
  906. model.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.NoStarted;
  907. model.RuleType = 2;
  908. model.HasVisitCount = dto.AiOrderVisitDetails.Count;
  909. model.VisitedCount = 0;
  910. model.VisitedFailCount = 0;
  911. var id = await _aiOrderVisitRepository.AddAsync(model, HttpContext.RequestAborted);
  912. detaillist.ForEach(x =>
  913. {
  914. x.AiOrderVisitId = id;
  915. x.AiOrderVisitState = Share.Enums.Ai.EAiOrderVisitState.InProgress;
  916. });
  917. await _aiOrderVisitDetailRepository.AddRangeAsync(detaillist, HttpContext.RequestAborted);
  918. //推送任务
  919. //准备原始数据
  920. var pushModel = await _aiOrderVisitRepository.Queryable()
  921. .Includes(x => x.AiOrderVisitDetails, s => s.Order)
  922. .Includes(x => x.AiOrderVisitDetails, s => s.OrderVisit, q => q.OrderVisitDetails)
  923. .FirstAsync(x => x.Id == id);
  924. #region 获取系统设置
  925. var sceneuid = _systemSettingCacheManager.GetSetting(SettingConstants.VisitSceneUid)?.SettingValue[0];
  926. var ruleuId = _systemSettingCacheManager.GetSetting(SettingConstants.VisitRuleUid)?.SettingValue[0];
  927. var visitFromNameKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitFromNameKey)?.SettingValue[0];
  928. var visitFromGenderKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitFromGenderKey)?.SettingValue[0];
  929. var visitCreationTimeKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitCreationTimeKey)?.SettingValue[0];
  930. var visitOrderTitleKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitOrderTitleKey)?.SettingValue[0];
  931. var visitIsCallOrderKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitIsCallOrder)?.SettingValue[0];
  932. #endregion
  933. var newModel = await _aiVisitService.CreateAiOrderVisitTask(pushModel, sceneuid, ruleuId, visitFromNameKey, visitFromGenderKey, visitCreationTimeKey, visitOrderTitleKey, visitIsCallOrderKey, HttpContext.RequestAborted);
  934. if (!string.IsNullOrEmpty(newModel.BatchUid))
  935. {
  936. //修改回访主表
  937. await _orderVisitRepository.Updateable()
  938. .SetColumns(x => x.IsCanAiVisit == false)
  939. .SetColumns(x => x.VisitState == EVisitState.Visiting)
  940. .Where(x => detaillist.Select(s => s.OrderVisitId).Contains(x.Id)).ExecuteCommandAsync(HttpContext.RequestAborted);
  941. }
  942. else
  943. {
  944. newModel.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.Ended;
  945. }
  946. await _aiOrderVisitRepository.UpdateAsync(newModel, HttpContext.RequestAborted);
  947. await _aiOrderVisitDetailRepository.UpdateRangeAsync(newModel.AiOrderVisitDetails, HttpContext.RequestAborted);
  948. }
  949. #endregion
  950. }
  951. }