hotline/src/Hotline.Application/Orders/OrderApplication.cs

using DotNetCore.CAP;
using Hotline.Application.Quality;
using Hotline.Caching.Interfaces;
using Hotline.File;
using Hotline.FlowEngine.Workflows;
using Hotline.Orders;
using Hotline.Repository.SqlSugar.Extensions;
using Hotline.Repository.SqlSugar.Ts;
using Hotline.Settings.TimeLimits;
using Hotline.Share.Dtos;
using Hotline.Share.Dtos.DataSharing.PusherHotlineDto;
using Hotline.Share.Dtos.File;
using Hotline.Share.Dtos.FlowEngine;
using Hotline.Share.Dtos.FlowEngine.Workflow;
using Hotline.Share.Dtos.Order;
using Hotline.Share.Dtos.Settings;
using Hotline.Share.Enums.Order;
using Hotline.Share.Enums.Quality;
using Hotline.Share.Enums.Settings;
using Hotline.Share.Requests;
using Hotline.Tools;
using MapsterMapper;
using Microsoft.AspNetCore.Mvc.Formatters;
using Microsoft.EntityFrameworkCore.Metadata.Internal;
using Novacode;
using SqlSugar;
using System.Data;
using System.Dynamic;
using Hotline.Settings;
using XF.Domain.Authentications;
using XF.Domain.Constants;
using XF.Domain.Dependency;
using XF.Domain.Exceptions;
using XF.Domain.Repository;
using Hotline.Repository.SqlSugar.System;
using Microsoft.AspNetCore.Mvc;
using Hotline.Share.Dtos.Bi;
using System.Net;
using PanGu;
using Hotline.Users;
using PanGu.Match;

namespace Hotline.Application.Orders;

public class OrderApplication : IOrderApplication, IScopeDependency
{
    private readonly IOrderDomainService _orderDomainService;
    private readonly IWorkflowDomainService _workflowDomainService;
    private readonly IOrderRepository _orderRepository;
    private readonly ITimeLimitDomainService _timeLimitDomainService;
    private readonly IMapper _mapper;
    private readonly ISystemSettingCacheManager _systemSettingCacheManager;
    private readonly IRepository<OrderWord> _orderWrodRepository;
    private readonly IRepositoryTextSearch<OrderTs> _repositoryts;
    private readonly IFileRepository _fileRepository;
    private readonly ISessionContext _sessionContext;
    private readonly IRepository<OrderVisit> _orderVisitRepository;
    private readonly IRepository<OrderVisitDetail> _orderVisitDetailRepository;
    private readonly IQualityApplication _qualityApplication;
    private readonly ICapPublisher _capPublisher;
    private readonly IRepository<SystemOrganize> _systemOrganizeRepository;
    private readonly IRepository<WorkflowCountersign> _workflowCountersignRepository;
    private readonly IRepository<OrderSpecialDetail> _orderSpecialDetailRepository;

	public OrderApplication(
        IOrderDomainService orderDomainService,
        IOrderRepository orderRepository,
        IWorkflowDomainService workflowDomainService,
        ITimeLimitDomainService timeLimitDomainService,
        ISystemSettingCacheManager systemSettingCacheManager,
        IMapper mapper,
        IRepository<OrderWord> orderWrodRepository,
        IRepositoryTextSearch<OrderTs> repositoryts,
        IFileRepository fileRepository,
        ISessionContext sessionContext,
        IRepository<OrderVisit> orderVisitRepository,
        IRepository<OrderVisitDetail> orderVisitDetailRepository,
        IQualityApplication qualityApplication,
        ICapPublisher capPublisher,
        IRepository<SystemOrganize> systemOrganizeRepository,
        IRepository<WorkflowCountersign> workflowCountersignRepository,
        IRepository<OrderSpecialDetail> orderSpecialDetailRepository
		)
    {
        _orderDomainService = orderDomainService;
        _workflowDomainService = workflowDomainService;
        _orderRepository = orderRepository;
        _timeLimitDomainService = timeLimitDomainService;
        _mapper = mapper;
        _systemSettingCacheManager = systemSettingCacheManager;
        _orderWrodRepository = orderWrodRepository;
        _repositoryts = repositoryts;
        _fileRepository = fileRepository;
        _sessionContext = sessionContext;
        _orderVisitRepository = orderVisitRepository;
        _orderVisitDetailRepository = orderVisitDetailRepository;
        _qualityApplication = qualityApplication;
        _capPublisher = capPublisher;
		_systemOrganizeRepository = systemOrganizeRepository;
		_workflowCountersignRepository = workflowCountersignRepository;
        _orderSpecialDetailRepository = orderSpecialDetailRepository;
	}

    /// <summary>
    /// 更新工单办理期满时间(延期调用，其他不调用)
    /// 1.更新工单 2.更新流程 3.推送省平台
    /// </summary>
    /// <returns></returns>
    public async Task DelayOrderExpiredTimeAsync(string orderId, int timeCount, ETimeType timeType, CancellationToken cancellationToken)
    {
        var order = await _orderDomainService.GetOrderAsync(orderId, cancellationToken: cancellationToken);
        var expiredTimeConfig =
            _timeLimitDomainService.CalcEndTime(DateTime.Now, new TimeConfig(timeCount, timeType), order.AcceptTypeCode);
        order.TimeLimit = expiredTimeConfig.TimeText;
        order.TimeLimitCount = expiredTimeConfig.Count;
        order.TimeLimitUnit = expiredTimeConfig.TimeType;
        order.ExpiredTime = expiredTimeConfig.ExpiredTime;
        order.NearlyExpiredTime = expiredTimeConfig.NearlyExpiredTime;

        //if (string.IsNullOrEmpty(order.WorkflowId))
        //    throw new UserFriendlyException("该工单流程id异常");
        //var workflow = await _workflowDomainService.GetWorkflowAsync(order.WorkflowId, cancellationToken: cancellationToken);
        //await _workflowDomainService.UpdateExpiredTimeAsync(workflow, expiredTimeConfig.ExpiredTime,
        //    expiredTimeConfig.TimeText, expiredTimeConfig.Count, expiredTimeConfig.TimeType, expiredTimeConfig.NearlyExpiredTime, cancellationToken);

        if (string.IsNullOrEmpty(order.WorkflowId))
            throw new UserFriendlyException("该工单流程id异常");
        await _workflowDomainService.UpdateUnhandleExpiredTimeAsync(order.WorkflowId, expiredTimeConfig.ExpiredTime, cancellationToken);

        await _orderRepository.UpdateAsync(order, cancellationToken);
    }

    /// <summary>
    /// 新增工单办理流程记录
    /// </summary>
    public async Task AddOrderTracesAsync(string orderId, ICollection<WorkflowTraceDto> traces, CancellationToken cancellationToken)
    {
        var order = await _orderRepository.GetAsync(orderId, cancellationToken);
        if (order is null)
            throw new UserFriendlyException("工单不存在");
        if (string.IsNullOrEmpty(order.WorkflowId))
            throw new UserFriendlyException("工单未开启流程");
        await _workflowDomainService.AddTracesAsync(order.WorkflowId, _mapper.Map<List<WorkflowTrace>>(traces),
            cancellationToken);
    }

    /// <summary>
    /// 撤销工单
    /// </summary>
    public async Task CancelOrderAsync(string orderId, string opinion, CancellationToken cancellationToken)
    {
        var order = await _orderRepository.GetAsync(orderId, cancellationToken);
        if (order is null)
            throw new UserFriendlyException("工单不存在");
        if (!string.IsNullOrEmpty(order.WorkflowId))
        {
            //结束流程
            await _workflowDomainService.TerminateAsync(new TerminateDto
            {
                WorkflowId = order.WorkflowId,
                Opinion = opinion
            }, cancellationToken);
        }

        //归档工单
        var now = DateTime.Now;
        var handleDuration = order.StartTime.HasValue
            ? _timeLimitDomainService.CalcWorkTime(order.StartTime.Value,
                now, order.ProcessType is EProcessType.Zhiban)
            : 0;
        var fileDuration = order.CenterToOrgTime.HasValue
            ? _timeLimitDomainService.CalcWorkTime(order.CenterToOrgTime.Value,
                now, order.ProcessType is EProcessType.Zhiban)
            : 0;
        var allDuration = order.StartTime.HasValue
            ? _timeLimitDomainService.CalcWorkTime(order.StartTime.Value, now,
                order.ProcessType is EProcessType.Zhiban)
            : 0;
        var creationTimeHandleDurationWorkday = order.ActualHandleTime.HasValue
                    ? _timeLimitDomainService.CalcWorkTime(order.CreationTime, order.ActualHandleTime.Value,
                    order.ProcessType is EProcessType.Zhiban)
                    : 0;
        var centerToOrgHandleDurationWorkday = order.ActualHandleTime.HasValue && order.CenterToOrgTime.HasValue
            ? _timeLimitDomainService.CalcWorkTime(order.CenterToOrgTime.Value, order.ActualHandleTime.Value,
            order.ProcessType is EProcessType.Zhiban)
            : 0;

        order.File(now, handleDuration, fileDuration, allDuration, creationTimeHandleDurationWorkday, centerToOrgHandleDurationWorkday);
        await _orderRepository.UpdateAsync(order, cancellationToken);
    }

    /// <summary>
    /// 即将超期列表
    /// </summary>
    /// <param name="dto"></param>
    /// <param name="cancellationToken"></param>
    /// <returns></returns>
    public ISugarQueryable<Order> GetAboutToExpireAsync(AboutToExpireListDto dto)
    {
        var setting = _systemSettingCacheManager.GetSetting(SettingConstants.OrderAboutToExpire);
        var value = setting?.SettingValue[0];
        value = string.IsNullOrEmpty(value) ? "0" : value;
        DateTime stTime = DateTime.Now.AddDays(int.Parse(value));
        stTime = _timeLimitDomainService.WorkDay(stTime);
        DateTime stTime2 = _timeLimitDomainService.WorkDay(DateTime.Now);
        return _orderRepository.Queryable(canView: true).Includes(d => d.OrderDelays)
            .WhereIF(dto.IsProvince.HasValue, d => d.IsProvince == dto.IsProvince)
            .WhereIF(!string.IsNullOrEmpty(dto.No), d => d.No.Contains(dto.No!))
            .WhereIF(!string.IsNullOrEmpty(dto.Title), d => d.Title.Contains(dto.Title!))
            .WhereIF(dto.Delay.HasValue && dto.Delay == 1, d => d.OrderDelays.Any() == true)
            .WhereIF(dto.Delay.HasValue && dto.Delay == 2, d => d.OrderDelays.Any() == false)
            .Where(d => d.ExpiredTime != null &&
            d.Status != EOrderStatus.Filed && d.Status != EOrderStatus.Published && d.Status != EOrderStatus.Visited && stTime >= d.ExpiredTime.Value && stTime2 <= d.ExpiredTime.Value)
            .OrderByDescending(d => d.CreationTime);
    }

    // /// <summary>
    // /// 即将超期节点列表
    // /// </summary>
    // /// <param name="dto"></param>
    // /// <param name="cancellationToken"></param>
    // /// <returns></returns>
    //public async Task<PagedDto<WorkflowOrderDto>> GetAboutToExpireNodeAsync(AboutToExpireListDto dto, CancellationToken cancellationToken)
    //{
    //	var setting = _systemSettingCacheManager.GetSetting(SettingConstants.OrderAboutToExpire);
    //	var value = setting?.SettingValue[0];
    //	value = string.IsNullOrEmpty(value) ? "0" : value;
    //	DateTime stTime = DateTime.Now.AddDays(int.Parse(value));
    //	stTime = _timeLimitDomainService.WorkDay(DateTime.Now);
    //	DateTime stTime2 = _timeLimitDomainService.WorkDay(DateTime.Now);
    //	RefAsync<int> total = 0;
    //	var items = await Db.Queryable<Workflow>()
    //		.LeftJoin<Order>((x, o) => x.ExternalId == o.Id)
    //		.Where(x => x.ModuleCode == "OrderHandle")
    //		.WhereIF(dto.IsProvince.HasValue, (x, o) => o.IsProvince == dto.IsProvince)
    //		.WhereIF(!string.IsNullOrEmpty(dto.Keyword), (x, o) => o.Title.Contains(dto.Keyword!) || o.No.Contains(dto.Keyword!))
    //		.Where((x, o) => (int)x.Status < 20 && stTime >= x.ExpiredTime && stTime2 <= x.ExpiredTime)
    //		.Select((x, o) => new WorkflowOrder { Order = o }, true)
    //		.OrderByDescending(x => x.CreationTime)
    //		.ToPageListAsync(dto.PageIndex, dto.PageSize, total, cancellationToken);
    //	return new PagedDto<WorkflowOrderDto>(total, _mapper.Map<IReadOnlyList<WorkflowOrderDto>>(items));
    //}

    /// <summary>
    /// 已超期列表
    /// </summary>
    /// <param name="dto"></param>
    /// <param name="cancellationToken"></param>
    /// <returns></returns>
    public ISugarQueryable<Order> GetToExpireAsync(AboutToExpireListDto dto)
    {
        DateTime stTime = _timeLimitDomainService.WorkDay(DateTime.Now);

        return _orderRepository.Queryable(canView: true).Includes(d => d.OrderDelays)
            .WhereIF(dto.IsProvince.HasValue, d => d.IsProvince == dto.IsProvince)
            //.WhereIF(!string.IsNullOrEmpty(dto.Keyword), d => d.Title.Contains(dto.Keyword!) || d.No.Contains(dto.Keyword!))
            .WhereIF(!string.IsNullOrEmpty(dto.No), x => x.No.Contains(dto.No))
            .WhereIF(!string.IsNullOrEmpty(dto.Title), x => x.Title.Contains(dto.Title!))
            .WhereIF(dto.Delay.HasValue && dto.Delay == 1, d => d.OrderDelays.Any() == true)
            .WhereIF(dto.Delay.HasValue && dto.Delay == 2, d => d.OrderDelays.Any() == false)
            .Where(d => d.ExpiredTime != null &&
            (((d.Status == EOrderStatus.Filed || d.Status == EOrderStatus.Published || d.Status == EOrderStatus.Visited) && d.FiledTime >= d.ExpiredTime) ||
            ((d.Status != EOrderStatus.Filed && d.Status != EOrderStatus.Published && d.Status != EOrderStatus.Visited) && stTime >= d.ExpiredTime.Value)))
            .OrderByDescending(x => x.CreationTime);
    }

    //     /// <summary>
    //     /// 已超期节点列表
    //     /// </summary>
    //     /// <param name="dto"></param>
    //     /// <param name="cancellationToken"></param>
    //     /// <returns></returns>
    //     public async Task<PagedDto<WorkflowOrderDto>> GetToExpireNodeAsync(AboutToExpireListDto dto, CancellationToken cancellationToken)
    //     {
    //      DateTime stTime = _timeLimitDomainService.WorkDay(DateTime.Now);
    //RefAsync<int> total = 0;
    //var  items= await Db.Queryable<Workflow>()
    //             .LeftJoin<Order>((x,o)=>x.ExternalId == o.Id)
    //             .Where(x => x.ModuleCode == "OrderHandle")
    //             .WhereIF(dto.IsProvince.HasValue, (x, o) => o.IsProvince == dto.IsProvince)
    //             .WhereIF(!string.IsNullOrEmpty(dto.Keyword), (x, o) => o.Title.Contains(dto.Keyword!) || o.No.Contains(dto.Keyword!))
    //             .Where((x,o) => (((int)x.Status >= 20 && x.EndTime >= x.ExpiredTime) || ((int)x.Status < 20 && stTime >= x.ExpiredTime)))
    //             .Select((x, o) => new WorkflowOrder { Order = o }, true)
    //             .OrderByDescending(x => x.CreationTime)
    //             .ToPageListAsync(dto.PageIndex, dto.PageSize, total, cancellationToken);
    //      return new PagedDto<WorkflowOrderDto>(total, _mapper.Map<IReadOnlyList<WorkflowOrderDto>>(items));
    //     }

    /// <summary>
    /// 工单关键字分词
    /// </summary>
    /// <param name="inputStr"></param>
    /// <returns></returns>
    public async Task OrderParticiple(string inputStr, string orderId,DateTime time, CancellationToken cancellationToken)
    {
        var seg = new Segment();
		ICollection<WordInfo> splitWords = seg.DoSegment(inputStr);
        var words = new List<string>();
        for (int i = 0; i < splitWords.Count; i++)
        {
            var word = splitWords.ElementAt(i);
            if (word is { WordType: WordType.SimplifiedChinese, Word.Length: > 1 } )
	            words.Add(splitWords.ElementAt(i).Word);
		}
        var vector = await _repositoryts.SearchAsync(orderId, cancellationToken);
        if (vector != null && vector.Any()) await _repositoryts.UpdateVectorAsync(orderId, words, cancellationToken);
        else await _repositoryts.AddVectorAsync(orderId, time, words, cancellationToken);

        //var words = await _orderWrodRepository.Queryable().Where(x => x.IsEnable == 1 && x.Classify.Contains("普通标签")).Select(x => x.Tag).ToListAsync(cancellationToken);
        //var res = new List<string>();
        //if (words.Any()) res = ParticipleTool.SegMMDouble(inputStr, ref words);
        //var participles = await _orderWrodRepository.Queryable().In(x => x.Tag, res).ToListAsync(cancellationToken);
        //if (participles.Any())
        //{
        //    //关键词
        //    var tags = participles.Select(x => x.Tag).ToList();
        //    var tagsStr = string.Join(",", tags);
        //    await _orderRepository.Updateable().SetColumns(x => x.TagNames == tagsStr).Where(x => x.Id == orderId).ExecuteCommandAsync(cancellationToken);
        //    List<string> synonyms = participles.Select(x => x.Synonym).ToList();
        //    if (synonyms.Any())
        //    {
        //        var synonymsStr = string.Join(",", synonyms);
        //        synonyms = synonymsStr.Split(",").Distinct().ToList();
        //        tags.AddRange(synonyms);
        //    }
        //    var vector = await _orderRepository.Queryable().Where(x => x.Id == orderId).ToListAsync(cancellationToken);
        //    if (vector.Any()) await _repositoryts.UpdateVectorAsync(orderId, tags, cancellationToken);
        //    else await _repositoryts.AddVectorAsync(orderId, DateTime.Now, tags, cancellationToken);
        //}
    }

    public async Task OrderSensitiveParticiple(string inputStr, string orderId, CancellationToken cancellationToken)
    {
        var words = await _orderWrodRepository.Queryable().Where(x => x.IsEnable == 1 && x.Classify.Contains("敏感标签")).Select(x => x.Tag).ToListAsync(cancellationToken);
        var res = new List<string>();
        if (words.Any()) res = ParticipleTool.SegMMDouble(inputStr, ref words);
        if (res.Any())
        {
            var intersect = words.Intersect(res).ToList();
            await _orderRepository.Updateable().SetColumns(o => new Order() { Sensitive = intersect }).Where(o => o.Id == orderId).ExecuteCommandAsync(cancellationToken);
        }
    }

    /// <summary>
    /// 接收外部平台工单
    /// </summary>
    public Task<AddOrderResponse> ReceiveOrderFromExternalAsync(AddOrderDto dto, ISessionContext current, CancellationToken cancellationToken)
    {
        switch (dto.Source)
        {
            case ESource.ProvinceStraight:
                return ReceiveOrderFromProvinceAsync(dto, dto.Files, current, cancellationToken);
            case ESource.Police110:
            case ESource.CityDataExchangeLz:
            case ESource.CityDataExchangeYB:
            case ESource.CityDataExchangeZG:
            case ESource.CityDataExchangeNJ:
            case ESource.WebPortal:
            case ESource.ConvergenceMedia:
            case ESource.IYIBIN:
            case ESource.ZHYB:
            case ESource.ZZPT:
            case ESource.WLLZ:
                return ReceiveOrderFromOtherPlatformAsync(dto, dto.Files, current, cancellationToken);
            case ESource.Hotline:
            case ESource.HotlineImport:
            default:
                throw new ArgumentOutOfRangeException();
        }
    }

    /// <summary>
    /// 接收外部平台修改工单附件
    /// </summary>
    public async Task UpdateOrderFilesAnonymousAsync(UpdateOrderFilesDto dto, CancellationToken cancellationToken)
    {
        if (string.IsNullOrEmpty(dto.Id) && string.IsNullOrEmpty(dto.OrderNo))
            throw new UserFriendlyException("工单外部编号不能为空");

        var order = await _orderRepository.Queryable()
              .FirstAsync(d => d.Id == dto.Id || d.No == dto.OrderNo, cancellationToken);
        if (order != null && dto.Files != null && dto.Files.Any())
        {
            order.FileJson = await _fileRepository.AddFileAsync(dto.Files, order.Id, "", cancellationToken);
            await _orderRepository.UpdateAsync(order, cancellationToken);
        }
    }

    /// <summary>
    /// 工单回访
    /// </summary>
    /// <param name="dto"></param>
    /// <param name="cancellationToken"></param>
    /// <returns></returns>
    public async Task OrderVisitWeb(OrderVisitWebDto dto, CancellationToken cancellationToken)
    {
        var visit = await _orderVisitRepository.Queryable()
            .Includes(x => x.Order)
            .Includes(x => x.OrderVisitDetails)
            .FirstAsync(x => x.Id == dto.Id);
        if (visit != null)
        {
            var first = dto.OrderVisitDetailDto.FirstOrDefault(x => x.VisitTarget == EVisitTarget.Org);

            if (first != null)
            {
                visit.NowEvaluate = first.OrgProcessingResults;
                visit.Order.Visited(first.OrgProcessingResults.Key, first.OrgProcessingResults.Value);
            }
            visit.VisitState = EVisitState.Visited;
            visit.VisitTime = dto.VisitTime;
            visit.VisitType = dto.VisitType;

            for (int i = 0; i < visit.OrderVisitDetails.Count; i++)
            {
                var detail = visit.OrderVisitDetails[i];
                var detaildto = dto.OrderVisitDetailDto.FirstOrDefault(x => x.Id == detail.Id);
                if (detaildto != null)
                {
                    _mapper.Map(detaildto, visit.OrderVisitDetails[i]);
                }
            }

            await _orderVisitRepository.UpdateAsync(visit, cancellationToken);
            await _orderVisitDetailRepository.UpdateRangeAsync(visit.OrderVisitDetails, cancellationToken);
            await _orderRepository.UpdateAsync(visit.Order, cancellationToken);
            var orderDto = _mapper.Map<OrderDto>(visit.Order);
            if (first != null)
            {
                //推省上
                await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisited,
                        new PublishVisitDto()
                        {
                            Order = orderDto,
                            No = visit.No,
                            VisitType = visit.VisitType,
                            VisitName = visit.CreatorName,
                            VisitTime = visit.VisitTime,
                            VisitRemark = string.IsNullOrEmpty(first.VisitContent) ? first.OrgProcessingResults?.Value : first.VisitContent,
                            AreaCode = visit.Order.AreaCode!,
                            SubjectResultSatifyCode = first.OrgProcessingResults.Key,
                            FirstSatisfactionCode = visit.Order.FirstVisitResultCode!,
                            ClientGuid = ""
                        }, cancellationToken: cancellationToken);
            }
            //写入质检
            await _qualityApplication.AddQualityAsync(EQualitySource.Visit, orderDto.Id, visit.Id,
                cancellationToken);
        }
    }

    public ISugarQueryable<Order> QueryOrders(QueryOrderDto dto)
    {
        var isCenter = _sessionContext.OrgIsCenter;

        return _orderRepository.Queryable(canView: !isCenter)
            .Includes(x => x.OrderScreens)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword), d => d.Title.StartsWith(dto.Keyword!)) //标题
            .WhereIF(!string.IsNullOrEmpty(dto.ProvinceNo), d => d.ProvinceNo == dto.ProvinceNo) //省本地编号
            .WhereIF(!string.IsNullOrEmpty(dto.No), d => d.No == dto.No) //工单编码
                                                                         //.WhereIF(!string.IsNullOrEmpty(dto.Content), d => d.Content.Contains(dto.Content!))
            .WhereIF(dto.AcceptTypes.Any(), d => dto.AcceptTypes.Contains(d.AcceptTypeCode)) //受理类型
            .WhereIF(dto.Channels.Any(), d => dto.Channels.Contains(d.SourceChannelCode)) //来源渠道
            .WhereIF(dto.HotspotIds.Any(), d => dto.HotspotIds.Contains(d.HotspotId)) //热点类型
            .WhereIF(!string.IsNullOrEmpty(dto.TransferPhone), d => d.TransferPhone == dto.TransferPhone!) //转接号码
                                                                                                           //.WhereIF(dto.OrgCodes.Any(), d => d.Workflow.Assigns.Any(s => dto.OrgCodes.Contains(s.OrgCode)))
            .WhereIF(dto.OrgCodes.Any(), d => dto.OrgCodes.Contains(d.ActualHandleOrgCode)) //接办部门
            .WhereIF(!string.IsNullOrEmpty(dto.NameOrNo), d => d.AcceptorName == dto.NameOrNo! || d.AcceptorStaffNo == dto.NameOrNo!) //受理人/坐席
            .WhereIF(dto.CreationTimeStart.HasValue, d => d.CreationTime >= dto.CreationTimeStart) //受理时间开始
            .WhereIF(dto.CreationTimeEnd.HasValue, d => d.CreationTime <= dto.CreationTimeEnd) //受理时间结束
            .WhereIF(dto.EmergencyLevels.Any(), d => dto.EmergencyLevels.Contains(d.EmergencyLevel))  //紧急程度
            .WhereIF(!string.IsNullOrEmpty(dto.FromPhone), d => d.FromPhone == dto.FromPhone) //来电号码
            .WhereIF(!string.IsNullOrEmpty(dto.PhoneNo), d => d.Contact == dto.PhoneNo!) //联系电话
            .WhereIF(!string.IsNullOrEmpty(dto.PushTypeCode), d => d.PushTypeCode == dto.PushTypeCode) //推送分类
            .WhereIF(dto.ExpiredTimeStart.HasValue, d => d.ExpiredTime >= dto.ExpiredTimeStart) //超期时间开始
            .WhereIF(dto.ExpiredTimeEnd.HasValue, d => d.ExpiredTime <= dto.ExpiredTimeEnd) //超期时间结束
            .WhereIF(dto.Statuses.Any(), d => dto.Statuses.Contains(d.Status))  //工单状态
            .WhereIF(dto.Statuses.Any(d => d == EOrderStatus.SpecialToUnAccept), d => d.Status <= EOrderStatus.SpecialToUnAccept)
            .WhereIF(!string.IsNullOrEmpty(dto.ActualHandlerName), d => d.ActualHandlerName == dto.ActualHandlerName) //接办人
            .WhereIF(dto.IsScreen == true, d => d.OrderScreens.Any(x => x.Status != EScreenStatus.Refuse)) //有甄别
            .WhereIF(dto.IsScreen == false, d => !d.OrderScreens.Any(x => x.Status != EScreenStatus.Refuse)) //无甄别
            .WhereIF(!string.IsNullOrEmpty(dto.CurrentStepCode), d => d.ActualHandleStepCode == dto.CurrentStepCode) //当前办理节点
            .WhereIF(dto.ActualHandleTimeStart.HasValue, d => d.ActualHandleTime >= dto.ActualHandleTimeStart) //办结时间开始
            .WhereIF(dto.ActualHandleTimeEnd.HasValue, d => d.ActualHandleTime <= dto.ActualHandleTimeEnd) //办结时间结束
            .WhereIF(dto.IsOverTime == true, d => (d.ExpiredTime < DateTime.Now && d.Status < EOrderStatus.Filed) || (d.ExpiredTime < d.ActualHandleTime && d.Status >= EOrderStatus.Filed)) //是 超期
            .WhereIF(dto.IsOverTime == false, d => (d.ExpiredTime > DateTime.Now && d.Status < EOrderStatus.Filed) || (d.ExpiredTime > d.ActualHandleTime && d.Status >= EOrderStatus.Filed)) //否 超期
            .WhereIF(dto.IdentityType != null, d => d.IdentityType == dto.IdentityType) //来电主体
            .WhereIF(!string.IsNullOrEmpty(dto.FromName), d => d.FromName == dto.FromName) //来电人姓名
            .WhereIF(dto.AreaCodes.Any(), d => dto.AreaCodes.Contains(d.AreaCode)) //区域
            .WhereIF(dto.IsProvinceOrder.HasValue && dto.IsProvinceOrder == true, d => d.IsProvince == true)
            .WhereIF(dto.IsProvinceOrder.HasValue && dto.IsProvinceOrder == false, d => d.IsProvince == false)
            .WhereIF(!string.IsNullOrEmpty(dto.SensitiveWord), d => SqlFunc.JsonArrayAny(d.Sensitive, dto.SensitiveWord))
            .WhereIF(dto.IsSensitiveWord.HasValue && dto.IsSensitiveWord == true, d => d.Sensitive != null && SqlFunc.JsonArrayLength(d.Sensitive) > 0)
            .WhereIF(dto.IsUrgent.HasValue , d=>d.IsUrgent == dto.IsUrgent.Value)
            .OrderByDescending(d => d.CreationTime);
    }

    /// <summary>
    /// 未签收统计
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    public ISugarQueryable<Order, WorkflowStep> QueryUnsignedOrders(QueryUnsignedOrdersRequest dto)
    {
        if (dto.EndTime.HasValue)
            dto.EndTime = dto.EndTime.Value.AddDays(1).AddSeconds(-1);
        var IsCenter = _sessionContext.OrgIsCenter;
        return _orderRepository.Queryable()
            .LeftJoin<WorkflowStep>((x, ws) => x.Id == ws.ExternalId)
            .WhereIF(dto.StartTime.HasValue, (x, ws) => ws.CreationTime >= dto.StartTime)
            .WhereIF(dto.EndTime.HasValue, (x, ws) => ws.CreationTime <= dto.EndTime)
            .WhereIF(dto.Level == 0 && IsCenter == false, (x, ws) => ws.AcceptorOrgId.StartsWith(_sessionContext.OrgId))
            .WhereIF(dto.Level == 1, (x, ws) => ws.AcceptorOrgId == _sessionContext.OrgId)
            .WhereIF(dto.Level == 2, (x, ws) => ws.AcceptorOrgId.StartsWith(_sessionContext.OrgId))
            .WhereIF(dto.Signed == 0, (x, ws) => ws.Status == Share.Enums.FlowEngine.EWorkflowStepStatus.WaitForAccept)
            .WhereIF(dto.Signed == 1, (x, ws) => ws.Status == Share.Enums.FlowEngine.EWorkflowStepStatus.WaitForHandle)
            .Where((x, ws) => ws.CountersignPosition == Share.Enums.FlowEngine.ECountersignPosition.None && x.Status > EOrderStatus.WaitForAccept)
            .OrderByDescending((x, ws) => ws.CreationTime);
    }

    /// <summary>
    /// 信件来源统计
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    public ISugarQueryable<Order> QueryOrderSource(QueryOrderSourceRequest dto)
    {
        if (dto.EndTime.HasValue)
            dto.EndTime = dto.EndTime.Value.AddDays(1).AddSeconds(-1);
        return _orderRepository.Queryable()
            .WhereIF(dto.StartTime.HasValue, d => d.CreationTime >= dto.StartTime)
            .WhereIF(dto.EndTime.HasValue, d => d.CreationTime <= dto.EndTime)
            .WhereIF(dto.IdentityType.HasValue, d => d.IdentityType == dto.IdentityType)
            .Where(d => d.SourceChannel != null && d.SourceChannel != "");
    }

	/// <summary>
	/// 信件来源统计明细
	/// </summary>
	/// <param name="dto"></param>
	/// <returns></returns>
	public ISugarQueryable<Order> QueryOrderSourceDetail(QueryOrderSourceDetailRequest dto)
    {

        return _orderRepository.Queryable()
            .WhereIF(!string.IsNullOrEmpty(dto.SourceChannel), d => d.SourceChannel == dto.SourceChannel)
            .WhereIF(dto.Time.HasValue, d => d.CreationTime.ToString("yyyy-MM-dd") == dto.Time.Value.ToString("yyyy-MM-dd"))
            .WhereIF(dto.IdentityType.HasValue, d => d.IdentityType == dto.IdentityType)
            .Where(d => d.SourceChannel != null && d.SourceChannel != "");
    }

	/// <summary>
	/// 部门超期统计
	/// </summary>
	/// <param name="dto"></param>
	/// <returns></returns>
	public ISugarQueryable<OrderBiOrgDataListVo> QueryOrgDataList(ReportPagedRequest dto)
    {
		if (!dto.StartTime.HasValue || !dto.EndTime.HasValue) throw UserFriendlyException.SameMessage("请选择时间!");

		dto.EndTime = dto.EndTime.Value.AddDays(1).AddSeconds(-1);

		var IsCenter = _sessionContext.OrgIsCenter;


		var queryOrder = _systemOrganizeRepository.Queryable()
			.LeftJoin<Order>((x, o) => x.Id == o.ActualHandleOrgCode)
			.WhereIF(dto.StartTime.HasValue, (x, o) => o.CreationTime >= dto.StartTime)
			.WhereIF(dto.EndTime.HasValue, (x, o) => o.CreationTime <= dto.EndTime)
			.WhereIF(IsCenter == false, (x, o) => o.ActualHandleOrgCode == _sessionContext.RequiredOrgId)
			.GroupBy((x, o) => new { x.Id, x.Name })
			.Select((x, o) => new OrderBiOrgDataListVo
			{
				OrgName = x.Name,
				OrgId = x.Id,
				HandlerExtendedNum = SqlFunc.AggregateSum(SqlFunc.IIF(o.Status >= EOrderStatus.Filed && o.ExpiredTime < o.FiledTime, 1, 0)),
				NoHandlerExtendedNum = SqlFunc.AggregateSum(SqlFunc.IIF(o.Status < EOrderStatus.Filed && o.ExpiredTime < SqlFunc.GetDate(), 1, 0)),
			}).MergeTable();

		var queryCountersign = _workflowCountersignRepository.Queryable()
			.LeftJoin<WorkflowCountersignMember>((x, o) => x.Id == o.WorkflowCountersignId)
			.WhereIF(dto.StartTime.HasValue, x => x.CreationTime >= dto.StartTime)
			.WhereIF(dto.EndTime.HasValue, x => x.CreationTime <= dto.EndTime)
			.GroupBy((x, o) => o.Key)
			.Select((x, o) => new OrderBiOrgDataListVo
			{
				OrgId = o.Key,
				CounterHandlerExtendedNum = SqlFunc.AggregateSum(SqlFunc.IIF(o.IsHandled && x.IsExpired.HasValue && x.IsExpired.Value == true, 1, 0)),
				CounterNoHandlerExtendedNum = SqlFunc.AggregateSum(SqlFunc.IIF(o.IsHandled == false && x.IsExpired.HasValue && x.IsExpired.Value == true, 1, 0)),
			}).MergeTable();

		var query = queryOrder.LeftJoin(queryCountersign, (or, co) => or.OrgId == co.OrgId)
			.LeftJoin<SystemOrganize>((or, co, so) => or.OrgId.Substring(SqlFunc.MappingColumn<int>("0"), SqlFunc.MappingColumn<int>("6")) == so.Id)
			.GroupBy((or, co, so) => new { so.Id, so.Name })
			.Select((or, co, so) => new OrderBiOrgDataListVo
			{
				OrgName = so.Name,
				OrgId = so.Id,
				HandlerExtendedNum = SqlFunc.AggregateSum(or.HandlerExtendedNum),
				NoHandlerExtendedNum = SqlFunc.AggregateSum(or.NoHandlerExtendedNum),
				CounterHandlerExtendedNum = SqlFunc.AggregateSum(co.CounterHandlerExtendedNum),
				CounterNoHandlerExtendedNum = SqlFunc.AggregateSum(co.CounterNoHandlerExtendedNum)
			}).MergeTable();

		query = query.WhereIF(!string.IsNullOrEmpty(dto.Keyword), x => x.OrgName.Contains(dto.Keyword!)).Where(x => x.HandlerExtendedNum > 0 || x.NoHandlerExtendedNum > 0 || x.CounterHandlerExtendedNum > 0 || x.CounterNoHandlerExtendedNum > 0);
		switch (dto.SortField)
		{
			case "handlerExtendedNum":
				query = dto.SortRule is 0 ? query.OrderBy(x => x.HandlerExtendedNum) : query.OrderByDescending(x => x.HandlerExtendedNum);
				break;
			case "counterHandlerExtendedNum":
				query = dto.SortRule is 0 ? query.OrderBy(x => x.CounterHandlerExtendedNum) : query.OrderByDescending(x => x.CounterHandlerExtendedNum);
				break;
			case "noHandlerExtendedNum":
				query = dto.SortRule is 0 ? query.OrderBy(x => x.NoHandlerExtendedNum) : query.OrderByDescending(x => x.NoHandlerExtendedNum);
				break;
			case "counterNoHandlerExtendedNum":
				query = dto.SortRule is 0 ? query.OrderBy(x => x.CounterNoHandlerExtendedNum) : query.OrderByDescending(x => x.CounterNoHandlerExtendedNum);
				break;
		}
        return query;
	}

    /// <summary>
    /// 部门超期统计明细
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
	public ISugarQueryable<Order> QueryOrgDataListDetail(OrgDataListDetailRequest dto)
	{
		dto.EndTime = dto.EndTime.AddDays(1).AddSeconds(-1);

		var quer = _orderRepository.Queryable()
			.InnerJoin<SystemOrganize>((x, so) => x.ActualHandleOrgCode == so.Id)
			.Where(x => x.CreationTime >= dto.StartTime && x.CreationTime <= dto.EndTime)
			.WhereIF(dto.QueryType == 1, x => x.Status >= EOrderStatus.Filed && x.ExpiredTime < x.FiledTime) //业务已办超期
			.WhereIF(dto.QueryType == 3, x => x.Status < EOrderStatus.Filed && x.ExpiredTime < SqlFunc.GetDate()) //业务待办超期
			.WhereIF(dto.QueryType == 5, x =>
				(x.Status >= EOrderStatus.Filed && x.ExpiredTime < x.FiledTime) || (x.Status < EOrderStatus.Filed && x.ExpiredTime < SqlFunc.GetDate()))
			.WhereIF(!string.IsNullOrEmpty(dto.OrgCode) && dto.QueryType is 1 or 3 && dto.OrgCode == "001", x => x.ActualHandleOrgCode == dto.OrgCode)
			.WhereIF(!string.IsNullOrEmpty(dto.OrgCode) && dto.QueryType is 1 or 3 && dto.OrgCode != "001", x => x.ActualHandleOrgCode.StartsWith(dto.OrgCode))
			.MergeTable();

		if (dto.QueryType is 2 or 4 or 5)
		{
			var queryCountersign = _workflowCountersignRepository.Queryable()
				.LeftJoin<WorkflowCountersignMember>((x, o) => x.Id == o.WorkflowCountersignId)
				.Where((x, o) => x.CreationTime >= dto.StartTime && x.CreationTime <= dto.EndTime && x.IsExpired.HasValue && x.IsExpired.Value == true)
				.WhereIF(dto.QueryType == 2, (x, o) => o.IsHandled == true) //会签已办超期
				.WhereIF(dto.QueryType == 4, (x, o) => o.IsHandled == false) //会签待办超期
				.WhereIF(!string.IsNullOrEmpty(dto.OrgCode) && dto.QueryType is 2 or 4 or 5, (x, o) => o.Key.StartsWith(dto.OrgCode))
				//.GroupBy((x,o)=>x.WorkflowId)
				.Select((x, o) => new { Id = x.WorkflowId })
				.MergeTable();

			quer = quer.InnerJoin(queryCountersign, (x, c) => x.WorkflowId == c.Id);

		}
        return quer;
	}

    /// <summary>
    /// 回退错件统计
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    public ISugarQueryable<OrderReTransactVo> OrderReTransact(QueryOrderReTransactRequest dto)
    {

		return _orderSpecialDetailRepository.Queryable()
			.Includes(x => x.OrderSpecial)
			.WhereIF(!string.IsNullOrEmpty(dto.OrgName), x => x.OrgName.Contains(dto.OrgName!))
			.Where(x => x.OrderSpecial.ESpecialType == ESpecialType.ReTransact)
			.Where(x => x.OrderSpecial.CreationTime >= dto.StartTime)
			.Where(x => x.OrderSpecial.CreationTime <= dto.EndTime)
			.GroupBy(x => new { Time = x.OrderSpecial.CreationTime.ToString("yyyy-MM-dd"), x.OrgId, x.OrgName })
			.Select(x => new OrderReTransactVo
			{
				Time = x.OrderSpecial.CreationTime.ToString("yyyy-MM-dd"),
				OrgId = x.OrgId,
				OrgName = x.OrgName,
				Num = SqlFunc.AggregateCount(1)
			}).MergeTable()
			.OrderByIF(dto.SortRule is 0, x => x.Num, OrderByType.Asc)
			.OrderByIF(dto.SortRule is 1, x => x.Num, OrderByType.Desc); ;
    }
    /// <summary>
    /// 回退错件明细统计
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    public ISugarQueryable<OrderSpecialDetail> QueryOrderSourceDetail(QueryOrderReTransactDetailRequest dto)
    {

	    return  _orderSpecialDetailRepository.Queryable()
		    .Includes(x => x.OrderSpecial, s => s.Order)
		    .WhereIF(!string.IsNullOrEmpty(dto.OrgName), x => x.OrgName.Contains(dto.OrgName!))
		    .WhereIF(!string.IsNullOrEmpty(dto.ErrorName), x => x.ErrorName.Contains(dto.ErrorName!))
		    .WhereIF(!string.IsNullOrEmpty(dto.No), x => x.OrderSpecial!.Order!.No!.Contains(dto.No!))
		    .Where(x => x.OrderSpecial.ESpecialType == ESpecialType.ReTransact)
		    .Where(x => x.OrderSpecial.CreationTime >= dto.StartTime)
		    .Where(x => x.OrderSpecial.CreationTime <= dto.EndTime);
	}
	/// <summary>
	/// 部门满意度统计
	/// </summary>
	/// <returns></returns>
	public async Task<List<VisitAndOrgSatisfactionStatisticsDto>> VisitAndOrgSatisfactionStatistics(PagedKeywordSonRequest dto) {
	    dto.EndTime = dto.EndTime.Value.AddDays(1).AddSeconds(-1);

		bool IsCenter = _sessionContext.OrgIsCenter;

		var list = _orderVisitDetailRepository.Queryable()
			.Where(x => x.OrderVisit.VisitTime >= dto.StartTime.Value && x.OrderVisit.VisitTime <= dto.EndTime.Value && x.VisitTarget == EVisitTarget.Org && x.OrderVisit.VisitState == EVisitState.Visited && !string.IsNullOrEmpty(x.VisitOrgCode))
			.WhereIF(string.IsNullOrEmpty(dto.OrgName) == false, x => x.VisitOrgName.Contains(dto.OrgName))
			.WhereIF(string.IsNullOrEmpty(dto.LineNum) == false, x => x.OrderVisit.Order.CallRecord.Gateway.Contains(dto.LineNum))
			.WhereIF(IsCenter == false, x => x.VisitOrgCode.StartsWith(_sessionContext.OrgId));

		var data = new List<VisitAndOrgSatisfactionStatisticsDto>();

		if (IsCenter && list != null)
		{
			data = await list.GroupBy(x => new
			{
				VisitOrgCode = x.VisitOrgCode.Substring(SqlFunc.MappingColumn<int>("0"), SqlFunc.MappingColumn<int>("6"))
			})
			.Select(x => new VisitAndOrgSatisfactionStatisticsDto()
			{
				OrgCode = x.VisitOrgCode.Substring(SqlFunc.MappingColumn<int>("0"), SqlFunc.MappingColumn<int>("6")),
				TotalSumCount = SqlFunc.AggregateCount(x.VisitOrgCode.Substring(SqlFunc.MappingColumn<int>("0"), SqlFunc.MappingColumn<int>("6"))),
				VerySatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "5", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "5", 1, 0))),//非常满意数
				SatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "4", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "4", 1, 0))), //满意数
				RegardedAsSatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "-1", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "-1", 1, 0))),//视为满意
				DefaultSatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "0", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "0", 1, 0))),//默认满意
				NoSatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "2", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "2", 1, 0))),//不满意
				NoEvaluateCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "7", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "7", 1, 0))),//未做评价
				NoPutThroughCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "6", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "6", 1, 0))),//未接通
			})
			.MergeTable()
			.LeftJoin<SystemOrganize>((it, o) => it.OrgCode == o.Id)
			.Select((it, o) => new VisitAndOrgSatisfactionStatisticsDto()
			{
				OrgName = o.Name,
				OrgCode = it.OrgCode,
				OrgType = o.OrgType,
				TotalSumCount = it.TotalSumCount,
				VerySatisfiedCount = it.VerySatisfiedCount,//非常满意数
				SatisfiedCount = it.SatisfiedCount, //满意数
				RegardedAsSatisfiedCount = it.RegardedAsSatisfiedCount,//视为满意
				DefaultSatisfiedCount = it.DefaultSatisfiedCount,//默认满意
				NoSatisfiedCount = it.NoSatisfiedCount,//不满意
				NoEvaluateCount = it.NoEvaluateCount,//未做评价
				NoPutThroughCount = it.NoPutThroughCount,//未接通
			})
			.ToListAsync();
		}
		else
		{
			data = await list.GroupBy(x => new
			{
				x.VisitOrgCode
			})
			.Select(x => new VisitAndOrgSatisfactionStatisticsDto()
			{
				OrgCode = x.VisitOrgCode,
				TotalSumCount = SqlFunc.AggregateCount(x.VisitOrgCode.Substring(SqlFunc.MappingColumn<int>("0"), SqlFunc.MappingColumn<int>("6"))),
				VerySatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "5", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "5", 1, 0))),//非常满意数
				SatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "4", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "4", 1, 0))), //满意数
				RegardedAsSatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "-1", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "-1", 1, 0))),//视为满意
				DefaultSatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "0", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "0", 1, 0))),//默认满意
				NoSatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "2", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "2", 1, 0))),//不满意
				NoEvaluateCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "7", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "7", 1, 0))),//未做评价
				NoPutThroughCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "6", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "6", 1, 0))),//未接通
			})
			.MergeTable()
			.LeftJoin<SystemOrganize>((it, o) => it.OrgCode == o.Id)
			.Select((it, o) => new VisitAndOrgSatisfactionStatisticsDto()
			{
				OrgName = o.Name,
				OrgCode = it.OrgCode,
				OrgType = o.OrgType,
				TotalSumCount = it.TotalSumCount,
				VerySatisfiedCount = it.VerySatisfiedCount,//非常满意数
				SatisfiedCount = it.SatisfiedCount, //满意数
				RegardedAsSatisfiedCount = it.RegardedAsSatisfiedCount,//视为满意
				DefaultSatisfiedCount = it.DefaultSatisfiedCount,//默认满意
				NoSatisfiedCount = it.NoSatisfiedCount,//不满意
				NoEvaluateCount = it.NoEvaluateCount,//未做评价
				NoPutThroughCount = it.NoPutThroughCount,//未接通
			})
			.ToListAsync();
		}
        return data;
	}

	/// <summary>
	/// 子部门满意度
	/// </summary>
	/// <returns></returns>
	public async Task<List<VisitAndOrgSatisfactionStatisticsDto>> VisitAndOrgStatisfactionOrgDetail(PagedKeywordSonRequest dto)
	{
		dto.EndTime = dto.EndTime.Value.AddDays(1).AddSeconds(-1);

		bool IsCenter = _sessionContext.OrgIsCenter;

		var list = await _systemOrganizeRepository.Queryable().Where(x => x.Id.StartsWith(dto.OrgCode))
			.LeftJoin<OrderVisitDetail>((x, it) => x.Id == it.VisitOrgCode)
			.Where((x, it) => it.OrderVisit.VisitTime >= dto.StartTime.Value && it.OrderVisit.VisitTime <= dto.EndTime.Value && it.VisitTarget == EVisitTarget.Org && it.OrderVisit.VisitState == EVisitState.Visited)
			.WhereIF(dto.OrgCode == "001", (x, it) => it.VisitOrgCode == dto.OrgCode)
			.WhereIF(dto.OrgCode != "001", (x, it) => it.VisitOrgCode.StartsWith(dto.OrgCode))
			.WhereIF(!string.IsNullOrEmpty(dto.LineNum), (x, it) => it.OrderVisit.Order.CallRecord.Gateway.Contains(dto.LineNum))
			.WhereIF(IsCenter == false, (x, it) => it.VisitOrgCode.StartsWith(_sessionContext.OrgId))
			 .GroupBy((x, it) => new
			 {
				 VisitOrgCode = it.VisitOrgCode
			 })
			 .Select((x, it) => new VisitAndOrgSatisfactionStatisticsDto()
			 {
				 OrgCode = it.VisitOrgCode,
				 TotalSumCount = SqlFunc.AggregateCount(it.VisitOrgCode.Substring(SqlFunc.MappingColumn<int>("0"), SqlFunc.MappingColumn<int>("9"))),
				 VerySatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgProcessingResults, "Key") == "5", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgHandledAttitude, "Key") == "5", 1, 0))),//非常满意数
				 SatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgProcessingResults, "Key") == "4", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgHandledAttitude, "Key") == "4", 1, 0))), //满意数
				 RegardedAsSatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgProcessingResults, "Key") == "-1", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgHandledAttitude, "Key") == "-1", 1, 0))),//视为满意
				 DefaultSatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgProcessingResults, "Key") == "0", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgHandledAttitude, "Key") == "0", 1, 0))),//默认满意
				 NoSatisfiedCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgProcessingResults, "Key") == "2", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgHandledAttitude, "Key") == "2", 1, 0))),//不满意
				 NoEvaluateCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgProcessingResults, "Key") == "7", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgHandledAttitude, "Key") == "7", 1, 0))),//未做评价
				 NoPutThroughCount = SqlFunc.IIF(dto.TypeId == 1, SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgProcessingResults, "Key") == "6", 1, 0)), SqlFunc.AggregateSum(SqlFunc.IIF(SqlFunc.JsonField(it.OrgHandledAttitude, "Key") == "6", 1, 0)))//未接通
			 })
			 .MergeTable()
			 .LeftJoin<SystemOrganize>((x, it) => x.OrgCode == it.Id)
			.Select((x, it) => new VisitAndOrgSatisfactionStatisticsDto()
			{
				OrgName = it.Name,
				OrgCode = x.OrgCode,
				OrgType = it.OrgType,
				TotalSumCount = x.TotalSumCount,
				VerySatisfiedCount = x.VerySatisfiedCount,//非常满意数
				SatisfiedCount = x.SatisfiedCount, //满意数
				RegardedAsSatisfiedCount = x.RegardedAsSatisfiedCount,//视为满意
				DefaultSatisfiedCount = x.DefaultSatisfiedCount,//默认满意
				NoSatisfiedCount = x.NoSatisfiedCount,//不满意
				NoEvaluateCount = x.NoEvaluateCount,//未做评价
				NoPutThroughCount = x.NoPutThroughCount,//未接通
			})
			.ToListAsync();
        return list;
	}

	/// <summary>
	/// 部门满意度明细统计
	/// </summary>
	/// <param name="dto"></param>
	/// <returns></returns>
	public ISugarQueryable<OrderVisitDetail> VisitAndOrgSatisfactionDetail(VisitAndOrgSatisfactionDetailDto dto)
	{
		dto.EndTime = dto.EndTime.AddDays(1).AddSeconds(-1);
		bool IsCenter = _sessionContext.OrgIsCenter;
        return _orderVisitDetailRepository.Queryable()
            .Includes(x => x.OrderVisit, o => o.Order, d => d.CallRecord)
            .Where(x => x.OrderVisit.VisitTime >= dto.StartTime && x.OrderVisit.VisitTime <= dto.EndTime && x.VisitTarget == EVisitTarget.Org && x.OrderVisit.VisitState == EVisitState.Visited)
            .WhereIF(dto.OrgCode == "001", x => x.VisitOrgCode == dto.OrgCode)
            //.WhereIF(dto.OrgCode != "001", x => x.VisitOrgCode == dto.OrgCode).
            .WhereIF(dto.IsOnlyMy == true, x => x.VisitOrgCode == dto.OrgCode)
            .WhereIF(IsCenter == true && dto.IsOnlyMy == true, x => x.VisitOrgCode == dto.OrgCode)
            .WhereIF(IsCenter == true && dto.IsOnlyMy == null, x => x.VisitOrgCode.StartsWith(dto.OrgCode))
            .WhereIF(IsCenter == false, x => x.VisitOrgCode == dto.OrgCode)
            .WhereIF(dto.TypeId is 1, x => SqlFunc.JsonField(x.OrgProcessingResults, "Key") == dto.DateValue)
            .WhereIF(dto.TypeId is 2, x => SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == dto.DateValue)
            .WhereIF(!string.IsNullOrEmpty(dto.LineNum), x => x.OrderVisit.Order.CallRecord.Gateway == dto.LineNum);
	}
	#region private

	/// <summary>
	/// 接受外部工单（除省平台）
	/// </summary>
	/// <param name="dto"></param>
	/// <param name="cancellationToken"></param>
	/// <returns></returns>
	private async Task<AddOrderResponse> ReceiveOrderFromOtherPlatformAsync(AddOrderDto dto, List<FileDto> files,
        ISessionContext current, CancellationToken cancellationToken)
    {
        if (string.IsNullOrEmpty(dto.ExternalId))
            throw new UserFriendlyException("工单外部编号不能为空");

        var order = await _orderRepository.Queryable()
            .FirstAsync(d => d.ExternalId == dto.ExternalId, cancellationToken);
        if (order == null)
        {
            order = _mapper.Map<Order>(dto);
            order.InitId();
            if (files != null && files.Any())
                order.FileJson = await _fileRepository.AddFileAsync(files, order.Id, "", cancellationToken);
            await _orderDomainService.AddAsync(order, cancellationToken: cancellationToken);
        }
        else
        {
            _mapper.Map(dto, order);
            if (files != null && files.Any())
                order.FileJson = await _fileRepository.AddFileAsync(files, order.Id, "", cancellationToken);
            await _orderRepository.UpdateAsync(order, cancellationToken);
        }

        return _mapper.Map<AddOrderResponse>(order);
    }

    /// <summary>
    /// 接受省平台工单
    /// </summary>
    private async Task<AddOrderResponse> ReceiveOrderFromProvinceAsync(AddOrderDto dto, List<FileDto> files,
        ISessionContext current, CancellationToken cancellationToken)
    {
        if (string.IsNullOrEmpty(dto.ProvinceNo))
            throw new UserFriendlyException("无效省工单编号");

        var orderExtension = await _orderDomainService.GetOrderExtensionsAsync(dto.ProvinceNo, cancellationToken);

        var order = await _orderRepository.GetAsync(d => d.ProvinceNo == dto.ProvinceNo, cancellationToken);
        if (order is null)
        {
            order = _mapper.Map<Order>(dto);
            order.InitId();
            if (files != null && files.Any())
                order.FileJson = await _fileRepository.AddFileAsync(files, order.Id, "", cancellationToken);
            await _orderDomainService.AddAsync(order, cancellationToken: cancellationToken);

            if (orderExtension is not null)
            {
                orderExtension.Id = order.Id;
                if (dto.OrderExtension != null)
                    _mapper.Map(dto.OrderExtension, orderExtension);
                await _orderDomainService.UpdateExtensionAsync(orderExtension, cancellationToken);
            }
        }
        else
        {
            _mapper.Map(dto, order);
            if (files != null && files.Any())
                order.FileJson = await _fileRepository.AddFileAsync(files, order.Id, "", cancellationToken);
            await _orderRepository.UpdateAsync(order, cancellationToken);

            if (orderExtension is not null)
            {
                orderExtension.Id = order.Id;
                if (dto.OrderExtension != null)
                    _mapper.Map(dto.OrderExtension, orderExtension);
                await _orderDomainService.UpdateExtensionAsync(orderExtension, cancellationToken);
            }

            //特提（撤回至发起)
            if (!string.IsNullOrEmpty(order.WorkflowId))
                await _workflowDomainService.RecallToStartStepAsync(order.WorkflowId, "省工单重派", current, cancellationToken);
        }
        return _mapper.Map<AddOrderResponse>(order);
    }

    #endregion
}