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- using Hotline.Share.Dtos;
- using Hotline.Share.Enums.Ai;
- using Hotline.Share.Enums.Order;
- using Oracle.ManagedDataAccess.Types;
- using SqlSugar;
- using System;
- using System.Collections.Generic;
- using System.Linq;
- using System.Text;
- using System.Threading.Tasks;
- using XF.Domain.Repository;
- namespace Hotline.Orders
- {
- public class AiOrderVisitDetail : CreationEntity
- {
- /// <summary>
- /// 主表ID
- /// </summary>
- public string AiOrderVisitId { get; set; }
- /// <summary>
- /// 工单ID
- /// </summary>
- public string OrderId { get; set; }
- /// <summary>
- /// 工单
- /// </summary>
- [Navigate(NavigateType.OneToOne, nameof(OrderId))]
- public Order Order { get; set; }
- /// <summary>
- /// 工单回访主表ID
- /// </summary>
- public string OrderVisitId { get; set; }
- /// <summary>
- /// 工单
- /// </summary>
- [Navigate(NavigateType.OneToOne, nameof(OrderVisitId))]
- public OrderVisit OrderVisit { get; set; }
- /// <summary>
- /// 外呼电话
- /// </summary>
- public string OuterNo { get; set; }
- public EAiOrderVisitState AiOrderVisitState { get;set;}
- /// <summary>
- /// 智能回访时间
- /// </summary>
- public DateTime? AiVisitTime { get; set; }
- /// <summary>
- /// 是否成功
- /// </summary>
- public bool? IsSuccess { get; set; }
- /// <summary>
- /// 批此上传成功后任务ID
- /// </summary>
- public string? TaskUid { get; set; }
- /// <summary>
- /// 话务员评价(话务评价)
- /// </summary>
- public ESeatEvaluate? AiSeatEvaluate { get; set; }
- /// <summary>
- /// 话务员不满意原因
- /// </summary>
- public string? AiSeatNoSatisfiedReason { get; set; }
- /// <summary>
- /// 是否联系
- /// </summary>
- public bool? AiIsContact { get; set; }
- /// <summary>
- /// 处理结果
- /// </summary>
- public bool? AiVolved { get; set; }
- /// <summary>
- /// 未处理内容
- /// </summary>
- public string? AiVolveConent { get; set; }
- /// <summary>
- /// 部门办件结果
- /// </summary>
- [SugarColumn(ColumnDataType = "json", IsJson = true, IsNullable = true)]
- public Kv? AiOrgProcessingResults { get; set; }
- /// <summary>
- /// 不满意原因
- /// </summary>
- public string? AiOrgNoSatisfiedReason { get; set; }
- /// <summary>
- /// 重呼次数
- /// </summary>
- [SugarColumn(DefaultValue = "0")]
- public int CallTimes { get; set; }
- }
- }
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