AiController.cs 60 KB

123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177178179180181182183184185186187188189190191192193194195196197198199200201202203204205206207208209210211212213214215216217218219220221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400401402403404405406407408409410411412413414415416417418419420421422423424425426427428429430431432433434435436437438439440441442443444445446447448449450451452453454455456457458459460461462463464465466467468469470471472473474475476477478479480481482483484485486487488489490491492493494495496497498499500501502503504505506507508509510511512513514515516517518519520521522523524525526527528529530531532533534535536537538539540541542543544545546547548549550551552553554555556557558559560561562563564565566567568569570571572573574575576577578579580581582583584585586587588589590591592593594595596597598599600601602603604605606607608609610611612613614615616617618619620621622623624625626627628629630631632633634635636637638639640641642643644645646647648649650651652653654655656657658659660661662663664665666667668669670671672673674675676677678679680681682683684685686687688689690691692693694695696697698699700701702703704705706707708709710711712713714715716717718719720721722723724725726727728729730731732733734735736737738739740741742743744745746747748749750751752753754755756757758759760761762763764765766767768769770771772773774775776777778779780781782783784785786787788789790791792793794795796797798799800801802803804805806807808809810811812813814815816817818819820821822823824825826827828829830831832833834835836837838839840841842843844845846847848849850851852853854855856857858859860861862863864865866867868869870871872873874875876877878879880881882883884885886887888889890891892893894895896897898899900901902903904905906907908909910911912913914915916917918919920921922923924925926927928929930931932933934935936937938939940941942943944945946947948949950951952953954955956957958959960961962963964965966967968969970971972973974975976977978979980981982983984985986987988989990991992993994995996997998999100010011002100310041005100610071008100910101011101210131014101510161017101810191020102110221023102410251026102710281029103010311032103310341035103610371038103910401041104210431044104510461047104810491050105110521053105410551056105710581059106010611062106310641065106610671068106910701071107210731074107510761077107810791080108110821083108410851086108710881089109010911092109310941095109610971098109911001101110211031104110511061107110811091110111111121113111411151116111711181119112011211122112311241125112611271128112911301131
  1. 
  2. using Consul;
  3. using DotNetCore.CAP;
  4. using Hotline.Ai.CallOut;
  5. using Hotline.Ai.Jths;
  6. using Hotline.Ai.Visit;
  7. using Hotline.Application.Orders;
  8. using Hotline.Application.Quality;
  9. using Hotline.Caching.Interfaces;
  10. using Hotline.Caching.Services;
  11. using Hotline.Orders;
  12. using Hotline.Repository.SqlSugar.Extensions;
  13. using Hotline.Settings;
  14. using Hotline.Share.Dtos;
  15. using Hotline.Share.Dtos.Ai;
  16. using Hotline.Share.Dtos.Order;
  17. using Hotline.Share.Enums.Ai;
  18. using Hotline.Share.Enums.Order;
  19. using Hotline.Share.Enums.Quality;
  20. using Hotline.Tools;
  21. using MapsterMapper;
  22. using Microsoft.AspNetCore.Authorization;
  23. using Microsoft.AspNetCore.Mvc;
  24. using Microsoft.Extensions.Options;
  25. using Newtonsoft.Json;
  26. using Novacode.NETCorePort;
  27. using Org.BouncyCastle.Utilities;
  28. using SqlSugar;
  29. using System.Runtime.CompilerServices;
  30. using System.Threading;
  31. using XF.Domain.Authentications;
  32. using XF.Domain.Constants;
  33. using XF.Domain.Exceptions;
  34. using XF.Domain.Repository;
  35. using XF.Utility.EnumExtensions;
  36. namespace Hotline.Api.Controllers
  37. {
  38. public class AiController: BaseController
  39. {
  40. private readonly ISystemSettingCacheManager _systemSettingCacheManager;
  41. private readonly IRepository<AiOrderVisit> _aiOrderVisitRepository;
  42. private readonly IRepository<AiOrderVisitDetail> _aiOrderVisitDetailRepository;
  43. private readonly IRepository<OrderVisit> _orderVisitRepository;
  44. private readonly IRepository<OrderVisitDetail> _orderVisitDetailRepository;
  45. private readonly IMapper _mapper;
  46. //private readonly IOptionsSnapshot<AiVisitConfig> _options;
  47. private readonly IAiVisitService _aiVisitService;
  48. private readonly ILogger<AiController> _logger;
  49. private readonly ICapPublisher _capPublisher;
  50. private readonly IOrderRepository _orderRepository;
  51. private readonly IQualityApplication _qualityApplication;
  52. private readonly ISystemDicDataCacheManager _sysDicDataCacheManager;
  53. private readonly IRepository<CallOutTemplate> _callOutTemplateRepository;
  54. private readonly IRepository<CallOutTask> _callOutTaskRepository;
  55. private readonly IRepository<CallOutTaskDetail> _callOutTaskDetailRepository;
  56. private readonly ISessionContext _sessionContext;
  57. private readonly IAiOrderVisitApplication _aiOrderVisitApplication;
  58. public AiController(ISystemSettingCacheManager systemSettingCacheManager,IRepository<AiOrderVisit> aiOrderVisitRepository,IRepository<AiOrderVisitDetail> aiOrderVisitDetailRepository,IRepository<OrderVisit> orderVisitRepository,IRepository<OrderVisitDetail> orderVisitDetailRepository,IMapper mapper, /*IOptionsSnapshot<AiVisitConfig> options,*/IAiVisitService aiVisitService, ILogger<AiController> logger,ICapPublisher capPublisher,IOrderRepository orderRepository,IQualityApplication qualityApplication, ISystemDicDataCacheManager sysDicDataCacheManager,IRepository<CallOutTemplate> callOutTemplateRepository, IRepository<CallOutTask> callOutTaskRepository,IRepository<CallOutTaskDetail> callOutTaskDetailRepository,ISessionContext sessionContext,IAiOrderVisitApplication aiOrderVisitApplication)
  59. {
  60. _systemSettingCacheManager = systemSettingCacheManager;
  61. _aiOrderVisitRepository = aiOrderVisitRepository;
  62. _aiOrderVisitDetailRepository = aiOrderVisitDetailRepository;
  63. _orderVisitRepository = orderVisitRepository;
  64. _orderVisitDetailRepository = orderVisitDetailRepository;
  65. _mapper = mapper;
  66. //_options = options;
  67. _aiVisitService = aiVisitService;
  68. _logger = logger;
  69. _capPublisher = capPublisher;
  70. _orderRepository = orderRepository;
  71. _qualityApplication = qualityApplication;
  72. _sysDicDataCacheManager = sysDicDataCacheManager;
  73. _callOutTemplateRepository = callOutTemplateRepository;
  74. _callOutTaskRepository = callOutTaskRepository;
  75. _callOutTaskDetailRepository = callOutTaskDetailRepository;
  76. _sessionContext = sessionContext;
  77. _aiOrderVisitApplication = aiOrderVisitApplication;
  78. }
  79. /// <summary>
  80. /// 智能语音导航配置查询
  81. /// </summary>
  82. /// <param name="count"></param>
  83. /// <returns></returns>
  84. [HttpGet("ivr/access-confirm")]
  85. [AllowAnonymous]
  86. public async Task<bool> AccessConfirm([FromQuery]int count)
  87. {
  88. //获取是否开启智能语音队列
  89. bool isAiIvr = bool.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.IsAIIVR)?.SettingValue[0]);
  90. if (!isAiIvr)
  91. return false;
  92. //获取智能语音队列数
  93. var queueNum = int.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.QueueNum)?.SettingValue[0]);
  94. if (count < queueNum)
  95. return false;
  96. //判断是否在时间段内
  97. var aiIVRTimeArr = _systemSettingCacheManager.GetSetting(SettingConstants.AIIVRTime)?.SettingValue;
  98. bool IsOk = false;
  99. aiIVRTimeArr.ForEach((item) => {
  100. List<string> times = JsonConvert.DeserializeObject<List<string>>(item);
  101. var beginTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " " + times[0] + ":00");
  102. var endTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " " + times[1] + ":00");
  103. if (DateTime.Now>beginTime && DateTime.Now< endTime)
  104. {
  105. IsOk = true;
  106. }
  107. });
  108. return IsOk;
  109. }
  110. #region 批量外呼
  111. #region 批量外呼模板
  112. /// <summary>
  113. /// 外呼模板列表
  114. /// </summary>
  115. /// <param name="dto"></param>
  116. /// <returns></returns>
  117. [HttpGet("callout-template-list")]
  118. public async Task<PagedDto<AiCallOutTemplateQueryRep>> AiCallOutTemplateQuery([FromQuery]AiCallOutTemplateQueryRequest dto)
  119. {
  120. var (total,items) =await _callOutTemplateRepository.Queryable()
  121. .Includes(x=>x.CallOutTasks)
  122. .WhereIF(!string.IsNullOrEmpty(dto.TemplateName), x => x.TemplateName.Contains(dto.TemplateName))
  123. .WhereIF(dto.StartTime != null, x => x.CreationTime >= dto.StartTime)
  124. .WhereIF(dto.EndTime != null, x => x.CreationTime <= dto.EndTime)
  125. .Select(x => new AiCallOutTemplateQueryRep()
  126. {
  127. Id = x.Id,
  128. TemplateName = x.TemplateName,
  129. TemplateContent = x.TemplateContent,
  130. CallOutTaskCount = x.CallOutTasks.Count(),
  131. CreationTime = x.CreationTime,
  132. IsEnable = x.IsEnable,
  133. CreatorName = x.CreatorName,
  134. CreatorOrgName = x.CreatorOrgName,
  135. })
  136. .OrderByDescending(x => x.CreationTime)
  137. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  138. return new PagedDto<AiCallOutTemplateQueryRep>(total,items);
  139. }
  140. /// <summary>
  141. /// 新增外呼模板
  142. /// </summary>
  143. /// <param name="dto"></param>
  144. /// <returns></returns>
  145. [HttpPost("add-callouttemplate")]
  146. public async Task AddCallOutTemplate([FromBody]CallOutTemplateDto dto)
  147. {
  148. var callOutTemplate = _mapper.Map<CallOutTemplate>(dto);
  149. callOutTemplate.IsEnable = true;
  150. await _callOutTemplateRepository.AddAsync(callOutTemplate, HttpContext.RequestAborted);
  151. }
  152. /// <summary>
  153. /// 修改外呼模板
  154. /// </summary>
  155. /// <param name="dto"></param>
  156. /// <returns></returns>
  157. [HttpPost("update-callouttemplate")]
  158. public async Task UpdateCallOutTemplate([FromBody] UpdateCallOutTemplateDto dto)
  159. {
  160. var model = await _callOutTemplateRepository.Queryable().Includes(x=>x.CallOutTasks).FirstAsync(x => x.Id == dto.Id, HttpContext.RequestAborted);
  161. if (model == null)
  162. throw UserFriendlyException.SameMessage("无效模板");
  163. //验证是否有待执行的外呼任务
  164. if (model.CallOutTasks.Any(x=>x.AiCallOutTaskState!= EAiCallOutTaskState.Ended))
  165. {
  166. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法修改!");
  167. }
  168. model.TemplateName = dto.TemplateName;
  169. model.TemplateContent = dto.TemplateContent;
  170. await _callOutTemplateRepository.UpdateAsync(model, HttpContext.RequestAborted);
  171. }
  172. /// <summary>
  173. /// 删除外呼模板
  174. /// </summary>
  175. /// <param name="id"></param>
  176. /// <returns></returns>
  177. [HttpDelete("del-callouttemplate")]
  178. public async Task DelCallOutTemplate([FromQuery]string id)
  179. {
  180. var model = await _callOutTemplateRepository.Queryable().Includes(x => x.CallOutTasks).FirstAsync(x => x.Id == id, HttpContext.RequestAborted);
  181. if (model == null)
  182. throw UserFriendlyException.SameMessage("无效模板");
  183. //验证是否有待执行的外呼任务
  184. if (model.CallOutTasks.Any(x => x.AiCallOutTaskState != EAiCallOutTaskState.Ended))
  185. {
  186. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法删除!");
  187. }
  188. await _callOutTemplateRepository.RemoveAsync(id, true, HttpContext.RequestAborted);
  189. }
  190. /// <summary>
  191. /// 外呼模板启用禁用
  192. /// </summary>
  193. /// <param name="id"></param>
  194. /// <returns></returns>
  195. [HttpGet("callouttemplate-enable-unenable")]
  196. public async Task CallOutTemplateEnableAndUnEnable([FromQuery]string id)
  197. {
  198. var model = await _callOutTemplateRepository.Queryable().Includes(x => x.CallOutTasks).FirstAsync(x => x.Id == id, HttpContext.RequestAborted);
  199. if (model == null)
  200. throw UserFriendlyException.SameMessage("无效模板");
  201. //验证是否有待执行的外呼任务
  202. if (model.CallOutTasks.Any(x => x.AiCallOutTaskState != EAiCallOutTaskState.Ended))
  203. {
  204. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法操作!");
  205. }
  206. model.IsEnable = !model.IsEnable;
  207. await _callOutTemplateRepository.UpdateAsync(model, HttpContext.RequestAborted);
  208. }
  209. #endregion
  210. #region 批量外呼任务
  211. /// <summary>
  212. /// 批量外呼任务列表
  213. /// </summary>
  214. /// <param name="dto"></param>
  215. /// <returns></returns>
  216. [HttpGet("callout/callouttask-list")]
  217. public async Task<PagedDto<AiCallOutListRep>> AiCallOutList([FromQuery]AiCallOutListRequest dto)
  218. {
  219. var (total,items) = await _callOutTaskRepository.Queryable()
  220. .Includes(x => x.CallOutTemplate)
  221. .WhereIF(!string.IsNullOrEmpty(dto.TaskName), x => x.TaskName.Contains(dto.TaskName))
  222. .WhereIF(dto.AiCallOutTaskState != null, x => x.AiCallOutTaskState == dto.AiCallOutTaskState)
  223. .WhereIF(dto.StartTime.HasValue,x=>x.CreationTime>= dto.StartTime)
  224. .WhereIF(dto.EndTime.HasValue,x=>x.CreationTime<=dto.EndTime)
  225. .OrderByDescending(x => x.CreationTime)
  226. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  227. return new PagedDto<AiCallOutListRep>(total, _mapper.Map<IReadOnlyList<AiCallOutListRep>>(items));
  228. }
  229. /// <summary>
  230. /// 外呼任务列表基础数据
  231. /// </summary>
  232. /// <returns></returns>
  233. [HttpGet("callout/list-basedata")]
  234. public async Task<object> AiCallOuttListBaseData()
  235. {
  236. return new {
  237. AiCallOutTaskState = EnumExts.GetDescriptions<EAiCallOutTaskState>(),
  238. AiCallOutState = EnumExts.GetDescriptions<EAiCallOutState>()
  239. };
  240. }
  241. /// <summary>
  242. /// 批量外呼任务明细列表
  243. /// </summary>
  244. /// <param name="dto"></param>
  245. /// <returns></returns>
  246. [HttpGet("callout/callouttaskdetail")]
  247. public async Task<PagedDto<AiCallOutDetailListRep>> AiCallOutDetailList([FromQuery] AiCallOutDetailListRequest dto)
  248. {
  249. var (total, items) = await _callOutTaskDetailRepository.Queryable()
  250. .Where(x => x.CallOutTaskId == dto.Id)
  251. .WhereIF(!string.IsNullOrEmpty(dto.OuterNo),x=>x.OuterNo.Contains(dto.OuterNo))
  252. .WhereIF(!string.IsNullOrEmpty(dto.Name),x=>x.Name.Contains(dto.Name))
  253. .WhereIF(dto.AiCallOutState!=null,x=>x.AiCallOutState== dto.AiCallOutState)
  254. .OrderByDescending(x => x.CreationTime)
  255. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  256. return new PagedDto<AiCallOutDetailListRep>(total,_mapper.Map<IReadOnlyList<AiCallOutDetailListRep>>(items));
  257. }
  258. /// <summary>
  259. /// 新增批量外呼任务
  260. /// </summary>
  261. /// <param name="dto"></param>
  262. /// <returns></returns>
  263. [HttpPost("callout/add-callout")]
  264. public async Task AddAiCallOut([FromBody] AddAiCallOutRequest dto)
  265. {
  266. //验证是否有重复电话
  267. if (dto.AddAiCallOutTaskDetailDtos.DistinctBy(x => x.OuterNo).Count() != dto.AddAiCallOutTaskDetailDtos.Count)
  268. {
  269. throw UserFriendlyException.SameMessage("任务中存在重复外呼号码,请检查后重新提交");
  270. }
  271. var model = _mapper.Map<CallOutTask>(dto);
  272. var detaillist = _mapper.Map<List<CallOutTaskDetail>>(dto.AddAiCallOutTaskDetailDtos);
  273. model.AiCallOutTaskState = EAiCallOutTaskState.NoStarted;
  274. model.HasVisitCount = dto.AddAiCallOutTaskDetailDtos.Count;
  275. model.VisitedCount = 0;
  276. model.VisitedFailCount = 0;
  277. var id = await _callOutTaskRepository.AddAsync(model, HttpContext.RequestAborted);
  278. detaillist.ForEach(x =>
  279. {
  280. x.CallOutTaskId = id;
  281. x.AiCallOutState = EAiCallOutState.InProgress;
  282. });
  283. await _callOutTaskDetailRepository.AddRangeAsync(detaillist, HttpContext.RequestAborted);
  284. #region 获取系统设置
  285. var callOutSceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutSceneUid)?.SettingValue[0];
  286. var callOutRuleUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutRuleUid)?.SettingValue[0];
  287. var CallOutContentKey = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutContentKey)?.SettingValue[0];
  288. #endregion
  289. var pushModel = await _callOutTaskRepository.Queryable()
  290. .Includes(x => x.CallOutTemplate)
  291. .Includes(x => x.CallOutTaskDetails)
  292. .FirstAsync(x => x.Id == id);
  293. var newModel = await _aiVisitService.CreateAiCallOutTask(pushModel, callOutSceneUid, callOutRuleUid, CallOutContentKey, HttpContext.RequestAborted);
  294. if (string.IsNullOrEmpty(newModel.BatchUid))
  295. {
  296. newModel.AiCallOutTaskState = EAiCallOutTaskState.Ended;
  297. }
  298. await _callOutTaskRepository.UpdateAsync(newModel, HttpContext.RequestAborted);
  299. await _callOutTaskDetailRepository.UpdateRangeAsync(newModel.CallOutTaskDetails, HttpContext.RequestAborted);
  300. }
  301. /// <summary>
  302. /// 可用外呼模板
  303. /// </summary>
  304. /// <returns></returns>
  305. [HttpGet("callout/canuse-template")]
  306. public async Task<List<CanUseCallOutTemplateListRep>> CanUseCallOutTemplateList()
  307. {
  308. var list = await _callOutTemplateRepository.Queryable().Where(x => x.IsEnable == true).ToListAsync(HttpContext.RequestAborted);
  309. return _mapper.Map<List<CanUseCallOutTemplateListRep>>(list);
  310. }
  311. /// <summary>
  312. /// 终止外呼任务
  313. /// </summary>
  314. /// <param name="request"></param>
  315. /// <returns></returns>
  316. [HttpPost("callout/closecallouttask")]
  317. public async Task CloseCalloutTask([FromBody] CloseCalloutTaskReq request)
  318. {
  319. switch (request.TypeId)
  320. {
  321. case 1:
  322. var aiVisit = await _aiOrderVisitRepository.Queryable()
  323. .Includes(x => x.AiOrderVisitDetails,s=>s.OrderVisit)
  324. .FirstAsync(x => x.Id == request.Id,HttpContext.RequestAborted);
  325. if (aiVisit!=null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  326. {
  327. if (aiVisit.TaskState != EAiOrderVisitTaskState.Pause)
  328. throw UserFriendlyException.SameMessage("请先暂停任务,再进行终止;");
  329. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "cancel", HttpContext.RequestAborted);
  330. if (!isOk)
  331. throw UserFriendlyException.SameMessage("终止失败");
  332. aiVisit.TaskState = EAiOrderVisitTaskState.Close;
  333. aiVisit.AiOrderVisitDetails.ForEach(async x =>
  334. {
  335. if (x.AiOrderVisitState == EAiOrderVisitState.NoStarted)
  336. {
  337. x.AiOrderVisitState = EAiOrderVisitState.LoseEfficacy;
  338. x.OrderVisit.VisitState = EVisitState.WaitForVisit;
  339. }
  340. await _orderVisitRepository.UpdateAsync(x.OrderVisit);
  341. });
  342. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  343. await _aiOrderVisitDetailRepository.UpdateRangeAsync(aiVisit.AiOrderVisitDetails, HttpContext.RequestAborted);
  344. }
  345. break;
  346. case 2:
  347. var callOut = await _callOutTaskRepository.Queryable()
  348. .Includes(x => x.CallOutTaskDetails)
  349. .FirstAsync(x => x.Id == request.Id);
  350. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  351. {
  352. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.Pause)
  353. throw UserFriendlyException.SameMessage("请先暂停任务,再进行终止;");
  354. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "cancel", HttpContext.RequestAborted);
  355. if (!isOk)
  356. throw UserFriendlyException.SameMessage("终止失败");
  357. //处理业务数据
  358. callOut.AiCallOutTaskState = EAiCallOutTaskState.Close;
  359. callOut.CallOutTaskDetails.ForEach(x =>
  360. {
  361. if (x.AiCallOutState == EAiCallOutState.NoStarted)
  362. x.AiCallOutState = EAiCallOutState.LoseEfficacy;
  363. });
  364. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  365. await _callOutTaskDetailRepository.UpdateRangeAsync(callOut.CallOutTaskDetails, HttpContext.RequestAborted);
  366. }
  367. break;
  368. default:
  369. throw UserFriendlyException.SameMessage("未知业务");
  370. }
  371. }
  372. /// <summary>
  373. /// 暂停外呼任务
  374. /// </summary>
  375. /// <param name="request"></param>
  376. /// <returns></returns>
  377. [HttpPost("callout/pausecallouttask")]
  378. public async Task PauseCalloutTask([FromBody] CloseCalloutTaskReq request)
  379. {
  380. switch (request.TypeId)
  381. {
  382. case 1:
  383. var aiVisit = await _aiOrderVisitRepository.Queryable()
  384. .FirstAsync(x => x.Id == request.Id,HttpContext.RequestAborted);
  385. if (aiVisit != null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  386. {
  387. if (aiVisit.TaskState != EAiOrderVisitTaskState.NoStarted && aiVisit.TaskState != EAiOrderVisitTaskState.InProgress)
  388. throw UserFriendlyException.SameMessage("当前状态不能终止");
  389. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "stop", HttpContext.RequestAborted);
  390. if (!isOk)
  391. throw UserFriendlyException.SameMessage("终止失败");
  392. aiVisit.TaskState = EAiOrderVisitTaskState.Pause;
  393. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  394. }
  395. break;
  396. case 2:
  397. var callOut = await _callOutTaskRepository.Queryable()
  398. .FirstAsync(x => x.Id == request.Id);
  399. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  400. {
  401. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.NoStarted && callOut.AiCallOutTaskState != EAiCallOutTaskState.InProgress)
  402. throw UserFriendlyException.SameMessage("当前状态不能终止");
  403. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "stop", HttpContext.RequestAborted);
  404. if (!isOk)
  405. throw UserFriendlyException.SameMessage("终止失败");
  406. //处理业务数据
  407. callOut.AiCallOutTaskState = EAiCallOutTaskState.Pause;
  408. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  409. }
  410. break;
  411. default:
  412. throw UserFriendlyException.SameMessage("未知业务");
  413. }
  414. }
  415. /// <summary>
  416. /// 启动外呼任务
  417. /// </summary>
  418. /// <param name="request"></param>
  419. /// <returns></returns>
  420. [HttpPost("callout/startcallouttask")]
  421. public async Task StartCalloutTask([FromBody] CloseCalloutTaskReq request)
  422. {
  423. switch (request.TypeId)
  424. {
  425. case 1:
  426. var aiVisit = await _aiOrderVisitRepository.Queryable()
  427. .FirstAsync(x => x.Id == request.Id, HttpContext.RequestAborted);
  428. if (aiVisit != null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  429. {
  430. if (aiVisit.TaskState != EAiOrderVisitTaskState.Pause)
  431. throw UserFriendlyException.SameMessage("当前状态不能启动");
  432. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "start", HttpContext.RequestAborted);
  433. if (!isOk)
  434. throw UserFriendlyException.SameMessage("启动失败");
  435. aiVisit.TaskState = EAiOrderVisitTaskState.InProgress;
  436. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  437. }
  438. break;
  439. case 2:
  440. var callOut = await _callOutTaskRepository.Queryable()
  441. .FirstAsync(x => x.Id == request.Id);
  442. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  443. {
  444. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.Pause)
  445. throw UserFriendlyException.SameMessage("当前状态不能启动");
  446. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "start", HttpContext.RequestAborted);
  447. if (!isOk)
  448. throw UserFriendlyException.SameMessage("启动失败");
  449. //处理业务数据
  450. callOut.AiCallOutTaskState = EAiCallOutTaskState.InProgress;
  451. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  452. }
  453. break;
  454. default:
  455. break;
  456. }
  457. }
  458. #endregion
  459. #endregion
  460. #region 智能回访
  461. /// <summary>
  462. /// 智能回访外呼结果回传
  463. /// </summary>
  464. /// <param name="dto"></param>
  465. /// <returns></returns>
  466. [AllowAnonymous]
  467. [HttpPost("aivisit/aivisit-back")]
  468. public async Task AiVisitBack([FromBody]AiVisitBackDto dto)
  469. {
  470. _logger.LogInformation($"收到智能外呼结果回传:{JsonConvert.SerializeObject(dto)}");
  471. var SceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.VisitSceneUid)?.SettingValue[0];//场景ID
  472. var CallOutSceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutSceneUid)?.SettingValue[0];//批量外呼场景ID
  473. //回访
  474. if (dto.SceneUid== SceneUid)
  475. {
  476. var aiOrderVisit = await _aiOrderVisitRepository.Queryable()
  477. .Includes(x => x.AiOrderVisitDetails, s => s.OrderVisit, d => d.Order)
  478. .FirstAsync(x => x.BatchUid == dto.BatchUid);
  479. if (aiOrderVisit != null)
  480. {
  481. //验证记录中是否存在有结果的任务
  482. if (dto.TaskStatus == 6)//执行完
  483. {
  484. #region 获取所有配置参数
  485. var QuestionIdZero = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdZero)?.SettingValue[0]; //是否联系
  486. var QuestionIdOne = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdOne)?.SettingValue[0];//是否解决
  487. var QuestionIdTwo = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdTwo)?.SettingValue[0];//办件结果满意度
  488. var QuestionIdThree = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdThree)?.SettingValue[0];//坐席是否满意
  489. var VisitContentIdOne = _systemSettingCacheManager.GetSetting(SettingConstants.VisitContentIdOne)?.SettingValue[0];//办件结果不满意原因
  490. var VisitContentIdTwo = _systemSettingCacheManager.GetSetting(SettingConstants.VisitContentIdTwo)?.SettingValue[0];//坐席不满意原因
  491. #endregion
  492. var aiOrderVisitDetail = aiOrderVisit.AiOrderVisitDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  493. if (aiOrderVisitDetail != null)
  494. {
  495. var callRecord = dto.CallRecordList.OrderBy(x => x.CallNo).LastOrDefault();
  496. // 回访结果(ReturnVisit)[1成功、0不涉及、-1失败]
  497. if (callRecord != null) //有结果的任务
  498. {
  499. aiOrderVisitDetail.AiOrderVisitState = Share.Enums.Ai.EAiOrderVisitState.Ended; //更新AI子表
  500. aiOrderVisitDetail.AiVisitTime = DateTime.Now;
  501. aiOrderVisitDetail.CallTime = string.IsNullOrEmpty(callRecord.CallTime)? null : DateTime.Parse(callRecord.CallTime);
  502. aiOrderVisit.VisitedCount++;
  503. //处理结果
  504. var visitDetail = _orderVisitDetailRepository.Queryable().Where(x => x.VisitId == aiOrderVisitDetail.OrderVisit.Id).ToList();
  505. //先处理子表
  506. //处理部门
  507. var orgDetail = visitDetail.Where(x => x.VisitTarget == Share.Enums.Order.EVisitTarget.Org).ToList();
  508. //过滤结果
  509. Kv? orgProcessingResults = null;
  510. //var orgHandledAttitude = new Kv();
  511. ESeatEvaluate? seatEvaluate = null;
  512. var visitContent = "";
  513. var seatVisitContent = "";
  514. var volveConent = "";
  515. bool? isSolve = null;
  516. bool? isContact = null;
  517. //通话录音
  518. var recordUrl = callRecord.RecordUrl;
  519. if (callRecord.QuestionnaireResult!=null)
  520. {
  521. foreach (var item in callRecord.QuestionnaireResult)
  522. {
  523. ////服务过程满意度
  524. //if (item.QuestionId == _options.Value.QuestionIdOne)
  525. //{
  526. // if (item.QuestionResult == "满意")
  527. // {
  528. // orgHandledAttitude = new Kv() { Key="4", Value="满意" };
  529. // }
  530. // else
  531. // {
  532. // orgHandledAttitude = new Kv() { Key = "2", Value = "不满意" };
  533. // }
  534. //}
  535. //是否联系
  536. if (item.QuestionId == QuestionIdZero)
  537. {
  538. if (item.QuestionResult == "有联系")
  539. {
  540. isContact = true;
  541. }
  542. else if (item.QuestionResult == "没有联系")
  543. {
  544. isContact = false;
  545. }
  546. }
  547. //是否解决
  548. if (item.QuestionId == QuestionIdOne)
  549. {
  550. if (item.QuestionResult == "得到解决")
  551. {
  552. isSolve = true;
  553. }
  554. else if (item.QuestionResult == "未得到解决")
  555. {
  556. isSolve = false;
  557. }
  558. }
  559. //办件结果满意度
  560. if (item.QuestionId == QuestionIdTwo)
  561. {
  562. if (item.QuestionResult == "办件结果满意")
  563. {
  564. orgProcessingResults = new Kv() { Key = "4", Value = "满意" };
  565. }
  566. else if (item.QuestionResult == "办件结果不满意")
  567. {
  568. orgProcessingResults = new Kv() { Key = "2", Value = "不满意" };
  569. visitContent = callRecord.SceneVariable != null ? callRecord.SceneVariable[VisitContentIdOne] : "";
  570. }
  571. }
  572. else
  573. {
  574. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.WaitForVisit;
  575. }
  576. //坐席是否满意
  577. if (item.QuestionId == QuestionIdThree)
  578. {
  579. if (item.QuestionResult == "满意接电坐席")
  580. {
  581. seatEvaluate = ESeatEvaluate.Satisfied;
  582. }
  583. else if (item.QuestionResult == "不满意接电坐席")
  584. {
  585. seatEvaluate = ESeatEvaluate.NoSatisfied;
  586. seatVisitContent = callRecord.SceneVariable != null ? callRecord.SceneVariable[VisitContentIdTwo] : "";
  587. }
  588. }
  589. }
  590. }
  591. //先处理坐席(因没有坐席回访,所以默认满意)
  592. var seatDetail = visitDetail.Where(x => x.VisitTarget == Share.Enums.Order.EVisitTarget.Seat).ToList();
  593. seatDetail.ForEach(x =>
  594. {
  595. x.VoiceEvaluate = Share.Enums.Order.EVoiceEvaluate.Satisfied;
  596. x.SeatEvaluate = seatEvaluate;
  597. x.VisitContent = seatVisitContent;
  598. });
  599. await _orderVisitDetailRepository.UpdateRangeAsync(seatDetail, HttpContext.RequestAborted);
  600. //处理结果
  601. orgDetail.ForEach(x =>
  602. {
  603. //x.OrgHandledAttitude = orgHandledAttitude;
  604. if (orgProcessingResults!=null)
  605. {
  606. x.OrgProcessingResults = orgProcessingResults;
  607. }
  608. x.VisitContent = visitContent;
  609. x.Volved = isSolve;
  610. x.IsContact = isContact;
  611. if (string.IsNullOrEmpty(orgProcessingResults?.Key) || seatEvaluate == null || isSolve == null || isContact == null || orgProcessingResults?.Value == "不满意" || seatEvaluate== ESeatEvaluate.NoSatisfied)
  612. {
  613. //x.OrgNoSatisfiedReason = new List<Kv>() { new Kv() { Key = "7", Value = "未回复" } };
  614. //TODO 记录不满意原因到内容中供人工回访甄别选择不满意原因
  615. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.WaitForVisit;
  616. aiOrderVisitDetail.OrderVisit.IsEffectiveAiVisit = false;
  617. }
  618. else
  619. {
  620. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.Visited;
  621. aiOrderVisitDetail.OrderVisit.IsEffectiveAiVisit = true;
  622. }
  623. });
  624. await _orderVisitDetailRepository.UpdateRangeAsync(orgDetail, HttpContext.RequestAborted);
  625. //var first = orgProcessingResults; //aiOrderVisitDetail.OrderVisit.OrderVisitDetails.FirstOrDefault(x => x.VisitTarget == EVisitTarget.Org);
  626. //处理主表
  627. aiOrderVisitDetail.OrderVisit.AiVisitCount++;
  628. aiOrderVisitDetail.OrderVisit.VisitTime = DateTime.Now;
  629. aiOrderVisitDetail.OrderVisit.RecordUrl = recordUrl;
  630. aiOrderVisitDetail.OrderVisit.IsPutThrough = true;
  631. aiOrderVisitDetail.OrderVisit.RecordUrl = recordUrl;
  632. aiOrderVisitDetail.OrderVisit.VisitType = Share.Enums.Order.EVisitType.ChipVoiceVisit;
  633. aiOrderVisitDetail.OrderVisit.AiVisitTime();
  634. aiOrderVisitDetail.IsSuccess = true;
  635. aiOrderVisitDetail.AiVolved = isSolve;
  636. aiOrderVisitDetail.AiIsContact = isContact;
  637. aiOrderVisitDetail.AiVolveConent = visitContent;
  638. aiOrderVisitDetail.AiSeatEvaluate = seatEvaluate;
  639. aiOrderVisitDetail.AiOrgProcessingResults = orgProcessingResults;
  640. aiOrderVisitDetail.AiOrgNoSatisfiedReason = visitContent;
  641. aiOrderVisitDetail.AiSeatNoSatisfiedReason = seatVisitContent;
  642. aiOrderVisitDetail.CallTimes = dto.CallTimes.Value;
  643. if (orgProcessingResults != null)
  644. {
  645. aiOrderVisitDetail.OrderVisit.NowEvaluate = orgProcessingResults;
  646. }
  647. //处理是否回访完成
  648. await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit, HttpContext.RequestAborted);
  649. //处理Order表
  650. if (orgProcessingResults != null && !string.IsNullOrEmpty(orgProcessingResults.Key) && aiOrderVisitDetail.OrderVisit.VisitState == EVisitState.Visited)
  651. {
  652. aiOrderVisitDetail.OrderVisit.Order.Visited(orgProcessingResults.Key, orgProcessingResults.Value);
  653. await _orderRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit.Order);
  654. //推省上
  655. var orderDto = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order);
  656. await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisited,
  657. new PublishVisitDto()
  658. {
  659. Order = orderDto,
  660. No = aiOrderVisitDetail.OrderVisit.No,
  661. VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  662. VisitName = aiOrderVisitDetail.OrderVisit.CreatorName,
  663. VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  664. VisitRemark = string.IsNullOrEmpty(visitContent) ? aiOrderVisitDetail.OrderVisit.NowEvaluate?.Value : visitContent,
  665. AreaCode = aiOrderVisitDetail.OrderVisit.Order.AreaCode!,
  666. SubjectResultSatifyCode = orgProcessingResults.Key,
  667. FirstSatisfactionCode = aiOrderVisitDetail.OrderVisit.Order.FirstVisitResultCode!,
  668. ClientGuid = ""
  669. }, cancellationToken: HttpContext.RequestAborted);
  670. //推门户
  671. await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  672. {
  673. Id = aiOrderVisitDetail.OrderVisit.Id,
  674. Order = orderDto,
  675. OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(aiOrderVisitDetail.OrderVisit.OrderVisitDetails),
  676. VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  677. VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  678. PublishTime = aiOrderVisitDetail.OrderVisit.PublishTime,
  679. }, cancellationToken: HttpContext.RequestAborted);
  680. }
  681. }
  682. else
  683. {
  684. aiOrderVisitDetail.AiOrderVisitState = (Share.Enums.Ai.EAiOrderVisitState)(dto.TaskStatus); //更新AI子表
  685. aiOrderVisit.VisitedFailCount++;
  686. //处理回访主表
  687. aiOrderVisitDetail.OrderVisit.AiVisitTime();
  688. aiOrderVisitDetail.OrderVisit.AiVisitCount++;
  689. aiOrderVisitDetail.OrderVisit.IsCanAiVisit = true;
  690. aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.WaitForVisit;
  691. aiOrderVisitDetail.IsSuccess = false;
  692. await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit, HttpContext.RequestAborted);
  693. }
  694. //var callRecord = dto.CallRecordList.OrderByDescending(x => x.CallNo).FirstOrDefault(x => x.ReturnVisit == 1);
  695. await _aiOrderVisitDetailRepository.UpdateAsync(aiOrderVisitDetail, HttpContext.RequestAborted);
  696. if ((aiOrderVisit.VisitedFailCount + aiOrderVisit.VisitedCount) == aiOrderVisit.HasVisitCount)
  697. {
  698. aiOrderVisit.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.Ended;
  699. }
  700. else
  701. {
  702. aiOrderVisit.TaskState = EAiOrderVisitTaskState.InProgress;
  703. }
  704. await _aiOrderVisitRepository.UpdateAsync(aiOrderVisit, HttpContext.RequestAborted);
  705. #region 注释
  706. //处理不满意结果(如果差评没有不满意原因则不能视为回访完成) --(不满意设置为失效,生成新的人工回访记录)
  707. //处理网站通知差评数据
  708. //if (aiOrderVisitDetail.OrderVisit.Order.Source == ESource.Hotline && aiOrderVisitDetail.OrderVisit.OrderVisitDetails.Any(x => x.OrgHandledAttitude?.Key == "1" || x.OrgHandledAttitude?.Key == "2" || x.OrgProcessingResults?.Key == "1" || x.OrgProcessingResults?.Key == "2"))
  709. //{
  710. // //处理老数据
  711. // aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.None;
  712. // await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit);
  713. // //推送老数据变更给门户
  714. // await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  715. // {
  716. // Id = aiOrderVisitDetail.OrderVisit.Id,
  717. // Order = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order),
  718. // OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(aiOrderVisitDetail.OrderVisit.OrderVisitDetails),
  719. // VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  720. // VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  721. // VisitState = aiOrderVisitDetail.OrderVisit.VisitState,
  722. // PublishTime = aiOrderVisitDetail.OrderVisit.PublishTime,
  723. // }, cancellationToken: HttpContext.RequestAborted);
  724. // //包含不满意数据,重新生成新的回访
  725. // var newOrderVisit = _mapper.Map<OrderVisit>(aiOrderVisitDetail.OrderVisit);
  726. // newOrderVisit.InitId();
  727. // newOrderVisit.VisitState = EVisitState.NoSatisfiedWaitForVisit;
  728. // newOrderVisit.VisitTime = null;
  729. // newOrderVisit.IsCanHandle = false;
  730. // newOrderVisit.IsCanAiVisit = false;
  731. // newOrderVisit.AiVisitCount = 0;
  732. // await _orderVisitRepository.AddAsync(newOrderVisit, HttpContext.RequestAborted);
  733. // var visitDetail = _orderVisitDetailRepository.Queryable().Where(x => x.VisitId == aiOrderVisitDetail.OrderVisit.Id);
  734. // var list = _mapper.Map<List<OrderVisitDetail>>(visitDetail);
  735. // list.ForEach(x =>
  736. // {
  737. // x.VisitId = newOrderVisit.Id;
  738. // x.VoiceEvaluate = null;
  739. // x.VoiceEvaluate = null;
  740. // x.OrgHandledAttitude = null;
  741. // x.OrgNoSatisfiedReason = null;
  742. // x.OrgProcessingResults = null;
  743. // x.VisitContent = "";
  744. // });
  745. // await _orderVisitDetailRepository.AddRangeAsync(list, HttpContext.RequestAborted);
  746. // //推送新数据给门户
  747. // await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  748. // {
  749. // Id = newOrderVisit.Id,
  750. // Order = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order),
  751. // OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(list),
  752. // VisitTime = newOrderVisit.VisitTime,
  753. // VisitType = newOrderVisit.VisitType,
  754. // VisitState = newOrderVisit.VisitState,
  755. // PublishTime = newOrderVisit.PublishTime,
  756. // }, cancellationToken: HttpContext.RequestAborted);
  757. //}
  758. //else
  759. //{
  760. #endregion
  761. if (aiOrderVisitDetail.OrderVisit.VisitState == EVisitState.Visited)
  762. {
  763. //写入质检
  764. await _qualityApplication.AddQualityAsync(EQualitySource.Visit, aiOrderVisitDetail.OrderVisit.Order.Id, aiOrderVisitDetail.OrderVisit.Id,
  765. HttpContext.RequestAborted);
  766. }
  767. //}
  768. }
  769. }
  770. else
  771. {
  772. //失败
  773. var aiOrderVisitDetail = aiOrderVisit.AiOrderVisitDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  774. if (aiOrderVisitDetail!=null)
  775. {
  776. aiOrderVisitDetail.AiOrderVisitState = (EAiOrderVisitState)dto.TaskStatus;
  777. await _aiOrderVisitDetailRepository.UpdateAsync(aiOrderVisitDetail, HttpContext.RequestAborted);
  778. }
  779. }
  780. }
  781. }
  782. //批量外呼
  783. else if(dto.SceneUid == CallOutSceneUid)
  784. {
  785. var callOut = await _callOutTaskRepository.Queryable()
  786. .Includes(x => x.CallOutTaskDetails)
  787. .FirstAsync(x => x.BatchUid == dto.BatchUid);
  788. if (callOut != null)
  789. {
  790. var aicallOutDetail = callOut.CallOutTaskDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  791. if (aicallOutDetail != null)
  792. {
  793. if (dto.TaskStatus == 6)
  794. {
  795. var callRecord = dto.CallRecordList.OrderBy(x => x.CallNo).LastOrDefault();
  796. if (callRecord!=null)
  797. {
  798. aicallOutDetail.IsSuccess = true;
  799. aicallOutDetail.AiCallOutState = Share.Enums.Ai.EAiCallOutState.Ended; //更新AI子表
  800. aicallOutDetail.CallOutTime = DateTime.Now;
  801. callOut.VisitedCount++;
  802. }
  803. else
  804. {
  805. aicallOutDetail.IsSuccess = false;
  806. aicallOutDetail.AiCallOutState = (EAiCallOutState)dto.TaskStatus;
  807. aicallOutDetail.CallOutTime = DateTime.Now;
  808. callOut.VisitedFailCount++;
  809. }
  810. }
  811. else
  812. {
  813. aicallOutDetail.IsSuccess = false;
  814. aicallOutDetail.AiCallOutState = (EAiCallOutState)dto.TaskStatus;
  815. aicallOutDetail.CallOutTime = DateTime.Now;
  816. callOut.VisitedFailCount++;
  817. }
  818. if ((callOut.VisitedFailCount + callOut.VisitedCount) == callOut.HasVisitCount)
  819. {
  820. callOut.AiCallOutTaskState = EAiCallOutTaskState.Ended;
  821. }
  822. else
  823. {
  824. callOut.AiCallOutTaskState = EAiCallOutTaskState.InProgress;
  825. }
  826. await _callOutTaskRepository.UpdateAsync(callOut,HttpContext.RequestAborted);
  827. await _callOutTaskDetailRepository.UpdateAsync(aicallOutDetail,HttpContext.RequestAborted);
  828. }
  829. }
  830. }
  831. else
  832. {
  833. }
  834. }
  835. /// <summary>
  836. /// 智能回访列表
  837. /// </summary>
  838. /// <param name="dto"></param>
  839. /// <returns></returns>
  840. [HttpGet("aivisit/aivisit-list")]
  841. public async Task<PagedDto<AiOrderVisitDto>> AiVisitList([FromQuery]AiVisitListDto dto)
  842. {
  843. var query = _aiOrderVisitApplication.QuerysAiOrderVisit(dto);
  844. var (total, items) = await query
  845. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  846. return new PagedDto<AiOrderVisitDto>(total, _mapper.Map<IReadOnlyList<AiOrderVisitDto>>(items));
  847. }
  848. /// <summary>
  849. /// 智能回访任务导出
  850. /// </summary>
  851. /// <param name="dto"></param>
  852. /// <returns></returns>
  853. [HttpPost("aivisit/taskexport")]
  854. public async Task<FileStreamResult> ExportAiOrderVisit([FromBody]ExportExcelDto<AiVisitListDto> dto)
  855. {
  856. var query = _aiOrderVisitApplication.QuerysAiOrderVisit(dto.QueryDto);
  857. List<AiOrderVisit> aiOrderVisits;
  858. if (dto.IsExportAll)
  859. {
  860. aiOrderVisits = await query.ToListAsync(HttpContext.RequestAborted);
  861. }
  862. else
  863. {
  864. var (_, items) = await query.ToPagedListAsync(dto.QueryDto, HttpContext.RequestAborted);
  865. aiOrderVisits = items;
  866. }
  867. var aiOrderVisitDtos = _mapper.Map<ICollection<AiOrderVisitDto>>(aiOrderVisits);
  868. dynamic? dynamicClass = DynamicClassHelper.CreateDynamicClass(dto.ColumnInfos);
  869. var dtos = aiOrderVisitDtos
  870. .Select(stu => _mapper.Map(stu, typeof(AiOrderVisitDto), dynamicClass))
  871. .Cast<object>()
  872. .ToList();
  873. var stream = ExcelHelper.CreateStream(dtos);
  874. return ExcelStreamResult(stream, "智能回访任务");
  875. }
  876. /// <summary>
  877. /// 智能回访明细
  878. /// </summary>
  879. /// <param name="dto"></param>
  880. /// <returns></returns>
  881. [HttpGet("aivisit/aivisitdetail-list")]
  882. public async Task<PagedDto<AiOrderVisitDetailDto>> AiVisitDetailList([FromQuery]AiVisitDetailListDto dto)
  883. {
  884. var query = _aiOrderVisitApplication.QueryAiOrderVisitDetail(dto);
  885. var (total,items) =await query.ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  886. return new PagedDto<AiOrderVisitDetailDto>(total, _mapper.Map<IReadOnlyList<AiOrderVisitDetailDto>>(items));
  887. }
  888. /// <summary>
  889. /// 智能回访明细导出
  890. /// </summary>
  891. /// <param name="dto"></param>
  892. /// <returns></returns>
  893. [HttpPost("aivisit/taskdetailexport")]
  894. public async Task<FileStreamResult> ExportAiOrderVisitDetail([FromBody]ExportExcelDto<AiVisitDetailListDto> dto)
  895. {
  896. var query = _aiOrderVisitApplication.QueryAiOrderVisitDetail(dto.QueryDto);
  897. List<AiOrderVisitDetail> aiOrderVisits;
  898. if (dto.IsExportAll)
  899. {
  900. aiOrderVisits = await query.ToListAsync(HttpContext.RequestAborted);
  901. }
  902. else
  903. {
  904. var (_, items) = await query.ToPagedListAsync(dto.QueryDto, HttpContext.RequestAborted);
  905. aiOrderVisits = items;
  906. }
  907. var aiOrderVisitDetailDtos = _mapper.Map<ICollection<AiOrderVisitDetailDto>>(aiOrderVisits);
  908. dynamic? dynamicClass = DynamicClassHelper.CreateDynamicClass(dto.ColumnInfos);
  909. var dtos = aiOrderVisitDetailDtos
  910. .Select(stu => _mapper.Map(stu, typeof(AiOrderVisitDetailDto), dynamicClass))
  911. .Cast<object>()
  912. .ToList();
  913. var stream = ExcelHelper.CreateStream(dtos);
  914. return ExcelStreamResult(stream, "智能回访明细");
  915. }
  916. /// <summary>
  917. /// 可进行智能回访记录
  918. /// </summary>
  919. /// <returns></returns>
  920. [HttpGet("aivisit/canaivisit-list")]
  921. public async Task<IReadOnlyList<OrderVisitDto>> CanAiVisitList([FromQuery]CanAiVisitListDto dto)
  922. {
  923. var items= await _orderVisitRepository.Queryable()
  924. .Includes(x=>x.Order)
  925. .Where(x => x.VisitState == Share.Enums.Order.EVisitState.WaitForVisit && x.IsCanAiVisit == true && x.EmployeeId == _sessionContext.RequiredUserId)
  926. .WhereIF(!string.IsNullOrEmpty(dto.Hotspot), d => d.Order.HotspotSpliceName != null && d.Order.HotspotSpliceName.Contains(dto.Hotspot))//热点类型
  927. .WhereIF(!string.IsNullOrEmpty(dto.AcceptType), d => d.Order.AcceptTypeCode == dto.AcceptType)//受理类型
  928. .WhereIF(!string.IsNullOrEmpty(dto.No), x => x.No.Contains(dto.No)) //工单编码
  929. .WhereIF(!string.IsNullOrEmpty(dto.Title),x=> x.Order.Title.Contains(dto.Title))
  930. .Where(x=> SqlFunc.Length(x.Order.Contact.Length)>6)
  931. .ToListAsync();
  932. return _mapper.Map<IReadOnlyList<OrderVisitDto>>(items);
  933. }
  934. /// <summary>
  935. /// 任务页面基础数据
  936. /// </summary>
  937. /// <returns></returns>
  938. [HttpGet("aivisit/taskbase-data")]
  939. public async Task<object> AiVisitTaskBaseData()
  940. {
  941. var rsp = new
  942. {
  943. AiOrderVisitTaskState = EnumExts.GetDescriptions<EAiOrderVisitTaskState>(),
  944. AiOrderVisitState = EnumExts.GetDescriptions<EAiOrderVisitState>()
  945. };
  946. return rsp;
  947. }
  948. /// <summary>
  949. /// 页面基础数据
  950. /// </summary>
  951. /// <returns></returns>
  952. [HttpGet("aivisit/base-data")]
  953. public async Task<object> BaseData()
  954. {
  955. var rsp = new
  956. {
  957. AcceptTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.AcceptType),
  958. };
  959. return rsp;
  960. }
  961. /// <summary>
  962. /// 新增智能回访任务
  963. /// </summary>
  964. /// <returns></returns>
  965. [HttpPost("aivisit/add-aivisit")]
  966. public async Task AddAiVisit([FromBody]AddAiVisitDto dto)
  967. {
  968. //验证是否有重复电话
  969. if (dto.AiOrderVisitDetails.DistinctBy(x=>x.OuterNo).Count() != dto.AiOrderVisitDetails.Count)
  970. {
  971. throw UserFriendlyException.SameMessage("任务中存在重复外呼号码,请检查后重新提交");
  972. }
  973. var model = _mapper.Map<AiOrderVisit>(dto);
  974. var detaillist = _mapper.Map<List<AiOrderVisitDetail>>(dto.AiOrderVisitDetails);
  975. model.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.NoStarted;
  976. model.RuleType = 2;
  977. model.HasVisitCount = dto.AiOrderVisitDetails.Count;
  978. model.VisitedCount = 0;
  979. model.VisitedFailCount = 0;
  980. var id = await _aiOrderVisitRepository.AddAsync(model, HttpContext.RequestAborted);
  981. detaillist.ForEach(x =>
  982. {
  983. x.AiOrderVisitId = id;
  984. x.AiOrderVisitState = Share.Enums.Ai.EAiOrderVisitState.InProgress;
  985. });
  986. await _aiOrderVisitDetailRepository.AddRangeAsync(detaillist, HttpContext.RequestAborted);
  987. //推送任务
  988. //准备原始数据
  989. var pushModel = await _aiOrderVisitRepository.Queryable()
  990. .Includes(x => x.AiOrderVisitDetails, s => s.Order)
  991. .Includes(x => x.AiOrderVisitDetails, s => s.OrderVisit, q => q.OrderVisitDetails)
  992. .FirstAsync(x => x.Id == id);
  993. #region 获取系统设置
  994. var sceneuid = _systemSettingCacheManager.GetSetting(SettingConstants.VisitSceneUid)?.SettingValue[0];
  995. var ruleuId = _systemSettingCacheManager.GetSetting(SettingConstants.VisitRuleUid)?.SettingValue[0];
  996. var visitFromNameKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitFromNameKey)?.SettingValue[0];
  997. var visitFromGenderKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitFromGenderKey)?.SettingValue[0];
  998. var visitCreationTimeKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitCreationTimeKey)?.SettingValue[0];
  999. var visitOrderTitleKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitOrderTitleKey)?.SettingValue[0];
  1000. var visitIsCallOrderKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitIsCallOrder)?.SettingValue[0];
  1001. #endregion
  1002. var newModel = await _aiVisitService.CreateAiOrderVisitTask(pushModel, sceneuid, ruleuId, visitFromNameKey, visitFromGenderKey, visitCreationTimeKey, visitOrderTitleKey, visitIsCallOrderKey, HttpContext.RequestAborted);
  1003. if (!string.IsNullOrEmpty(newModel.BatchUid))
  1004. {
  1005. //修改回访主表
  1006. await _orderVisitRepository.Updateable()
  1007. .SetColumns(x => x.IsCanAiVisit == false)
  1008. .SetColumns(x => x.VisitState == EVisitState.Visiting)
  1009. .Where(x => detaillist.Select(s => s.OrderVisitId).Contains(x.Id)).ExecuteCommandAsync(HttpContext.RequestAborted);
  1010. }
  1011. else
  1012. {
  1013. newModel.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.Ended;
  1014. }
  1015. await _aiOrderVisitRepository.UpdateAsync(newModel, HttpContext.RequestAborted);
  1016. await _aiOrderVisitDetailRepository.UpdateRangeAsync(newModel.AiOrderVisitDetails, HttpContext.RequestAborted);
  1017. }
  1018. #endregion
  1019. }
  1020. }