hotline/src/Hotline.Api/Controllers/OrderController.cs

using DotNetCore.CAP;
using Hotline.Application.FlowEngine;
using Hotline.Application.Orders;
using Hotline.Caching.Interfaces;
using Hotline.File;
using Hotline.FlowEngine.Definitions;
using Hotline.FlowEngine.Workflows;
using Hotline.Orders;
using Hotline.Orders.Notifications;
using Hotline.Permissions;
using Hotline.Repository.SqlSugar.Extensions;
using Hotline.Repository.SqlSugar.Ts;
using Hotline.Settings;
using Hotline.Settings.Hotspots;
using Hotline.Settings.TimeLimits;
using Hotline.Share.Dtos;
using Hotline.Share.Dtos.FlowEngine;
using Hotline.Share.Dtos.Order;
using Hotline.Share.Dtos.Settings;
using Hotline.Share.Enums.Order;
using Hotline.Share.Enums.Quality;
using Hotline.Share.Enums.Settings;
using Hotline.Share.Requests;
using MapsterMapper;
using MediatR;
using Microsoft.AspNetCore.Mvc;
using SqlSugar;
using Hotline.FlowEngine.WorkflowModules;
using Hotline.Share.Enums.FlowEngine;
using XF.Domain.Authentications;
using XF.Domain.Constants;
using XF.Domain.Exceptions;
using XF.Domain.Repository;
using XF.Utility.EnumExtensions;
using Hotline.CallCenter.Calls;
using Hotline.Application.Quality;
using Hotline.Enterprise;
using Hotline.Share.Dtos.Enterprise;
using Hotline.Push.FWMessage;
using Hotline.Share.Dtos.Push;
using Hotline.Share.Enums.Push;
using XF.Domain.Cache;
using Hotline.Api.Filter;
using Hotline.Push.Notifies;
using Hotline.Users;
using MongoDB.Driver;
using System.Threading;
using Microsoft.AspNetCore.Authorization;

namespace Hotline.Api.Controllers;

/// <summary>
/// 工单
/// </summary>
public class OrderController : BaseController
{
    private readonly IOrderDomainService _orderDomainService;
    private readonly IOrderRepository _orderRepository;
    private readonly IWorkflowApplication _workflowApplication;
    private readonly IWorkflowDomainService _workflowDomainService;
    private readonly IRepository<Hotspot> _hotspotTypeRepository;
    private readonly ISystemOrganizeRepository _organizeRepository;
    private readonly IDefinitionDomainService _definitionDomainService;
    private readonly ISystemDicDataCacheManager _sysDicDataCacheManager;
    private readonly ISessionContext _sessionContext;
    private readonly IMapper _mapper;
    private readonly IMediator _mediator;
    private readonly IRepository<OrderPublish> _orderPublishRepository;
    private readonly IRepository<OrderVisit> _orderVisitRepository;
    private readonly IRepository<OrderVisitDetail> _orderVisitedDetailRepository;
    private readonly ICapPublisher _capPublisher;
    private readonly IOrderDelayRepository _orderDelayRepository;
    private readonly ITimeLimitDomainService _timeLimitDomainService;
    private readonly ISystemSettingCacheManager _systemSettingCacheManager;
    private readonly IRepository<OrderRedo> _orderRedoRepository;
    private readonly IRepository<OrderSupervise> _orderSuperviseRepository;
    private readonly IRepository<OrderUrge> _orderUrgeRepository;
    private readonly IFileRepository _fileRepository;
    private readonly IOrderScreenRepository _orderScreenRepository;
    private readonly IRepository<OrderPublishHistory> _orderPublishHistoryRepository;
    private readonly IRepositoryTextSearch<OrderTs> _repositoryts;
    private readonly IQualityApplication _qualityApplication;
    private readonly IRepository<Workflow> _workflowRepository;
    private readonly IRepository<WorkflowStep> _workflowStepRepository;
    private readonly ICitizenRepository _citizenRepository;
    private readonly IRepository<CitizenLabelDetail> _labelDetailRepository;
    private readonly IRepository<RepeatableEvent> _repeatableEventRepository;
    private readonly IRepeatableEventDetailRepository _repeatableEventDetailRepository;
    private readonly IRepository<OrderWord> _orderWrodRepository;
    private readonly IRepository<OrderObserve> _orderObserveRepository;
    private readonly IRepository<OrderVisitApply> _orderVisitApplyRepository;
    private readonly IRepository<OrderFinality> _orderFinalityRepository;
    private readonly IRepository<OrderSendBack> _orderSendBackRepository;
    private readonly IRepository<OrderSpecial> _orderSpecialRepository;
    private readonly IRepository<WorkflowTrace> _workflowTraceRepository;
    private readonly IRepository<TrCallRecord> _trCallRecordRepository;
    private readonly IOrderApplication _orderApplication;
    private readonly IEnterpriseService _enterpriseService;
    private readonly IPushDomainService _pushDomainService;
    private readonly ILogger<OrderController> _logger;
    private readonly ITypedCache<EnterpriseVo> _cacheResponse;
    private readonly IRepository<OrderSendBackAudit> _orderSendBackAuditRepository;
    private readonly IRepository<User> _userRepository;

    public OrderController(
        IOrderDomainService orderDomainService,
        IOrderRepository orderRepository,
        IWorkflowApplication workflowApplication,
        IWorkflowDomainService workflowDomainService,
        IRepository<Hotspot> hotspotTypeRepository,
        ISystemOrganizeRepository organizeRepository,
        IDefinitionDomainService definitionDomainService,
        ISystemDicDataCacheManager sysDicDataCacheManager,
        ISessionContext sessionContext,
        IMapper mapper,
        IMediator mediator,
        IRepository<OrderPublish> orderPublishRepository,
        IRepository<OrderVisit> orderVisitRepository,
        IRepository<OrderVisitDetail> orderVisitedDetailRepository,
        ICapPublisher capPublisher,
        IOrderDelayRepository orderDelayRepository,
        ITimeLimitDomainService timeLimitDomainService,
        ISystemSettingCacheManager systemSettingCacheManager,
        IRepository<OrderRedo> orderRedoRepository,
        IRepository<OrderSupervise> orderSuperviseRepository,
        IRepository<OrderUrge> orderUrgeRepository,
        IFileRepository fileRepository,
        IOrderScreenRepository orderScreenRepository,
        IRepository<OrderPublishHistory> orderPublishHistoryRepository,
        IRepositoryTextSearch<OrderTs> repositoryts,
        IQualityApplication qualityApplication,
        IRepository<Workflow> workflowRepository,
        IRepository<WorkflowStep> workflowStepRepository,
        ICitizenRepository citizenRepository,
        IRepository<CitizenLabelDetail> labelDetailRepository,
        IRepository<RepeatableEvent> repeatableEventRepository,
        IRepeatableEventDetailRepository repeatableEventDetailRepository,
        IRepository<OrderWord> orderWrodRepository,
        IRepository<OrderObserve> orderObserveRepository,
        IRepository<OrderFinality> orderFinalityRepository,
        IRepository<OrderVisitApply> orderVisitApplyRepository,
        IRepository<OrderSendBack> orderSendBackRepository,
        IRepository<OrderSpecial> orderSpecialRepository,
        IRepository<WorkflowTrace> workflowTraceRepository,
        IRepository<TrCallRecord> trCallRecordRepository,
        IOrderApplication orderApplication,
        IEnterpriseService enterpriseService,
        IPushDomainService pushDomainService,
        ILogger<OrderController> logger,
        ITypedCache<EnterpriseVo> cacheResponse,
        IRepository<OrderSendBackAudit> orderSendBackAuditRepository,
        IRepository<User> userRepository
        )
    {
        _orderDomainService = orderDomainService;
        _orderRepository = orderRepository;
        _workflowApplication = workflowApplication;
        _workflowDomainService = workflowDomainService;
        _hotspotTypeRepository = hotspotTypeRepository;
        _organizeRepository = organizeRepository;
        _definitionDomainService = definitionDomainService;
        _sysDicDataCacheManager = sysDicDataCacheManager;
        _sessionContext = sessionContext;
        _mapper = mapper;
        _mediator = mediator;
        _orderPublishRepository = orderPublishRepository;
        _orderVisitRepository = orderVisitRepository;
        _orderVisitedDetailRepository = orderVisitedDetailRepository;
        _capPublisher = capPublisher;
        _orderDelayRepository = orderDelayRepository;
        _timeLimitDomainService = timeLimitDomainService;
        _systemSettingCacheManager = systemSettingCacheManager;
        _orderRedoRepository = orderRedoRepository;
        _orderSuperviseRepository = orderSuperviseRepository;
        _orderUrgeRepository = orderUrgeRepository;
        _fileRepository = fileRepository;
        _orderScreenRepository = orderScreenRepository;
        _orderPublishHistoryRepository = orderPublishHistoryRepository;
        _repositoryts = repositoryts;
        _qualityApplication = qualityApplication;
        _workflowRepository = workflowRepository;
        _workflowStepRepository = workflowStepRepository;
        _citizenRepository = citizenRepository;
        _labelDetailRepository = labelDetailRepository;
        _repeatableEventRepository = repeatableEventRepository;
        _repeatableEventDetailRepository = repeatableEventDetailRepository;
        _orderWrodRepository = orderWrodRepository;
        _orderObserveRepository = orderObserveRepository;
        _orderFinalityRepository = orderFinalityRepository;
        _orderVisitApplyRepository = orderVisitApplyRepository;
        _orderSendBackRepository = orderSendBackRepository;
        _orderSpecialRepository = orderSpecialRepository;
        _workflowTraceRepository = workflowTraceRepository;
        _trCallRecordRepository = trCallRecordRepository;
        _logger = logger;
        _orderApplication = orderApplication;
        _enterpriseService = enterpriseService;
        _pushDomainService = pushDomainService;
        _cacheResponse = cacheResponse;
        _orderSendBackAuditRepository = orderSendBackAuditRepository;
        _userRepository = userRepository;
    }

    #region 工单发布

    /// <summary>
    /// 查询（工单发布）
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("publish")]
    public async Task<PagedDto<PublishDto>> PublishOrderList([FromQuery] QueryOrderPublishDto dto)
    {
        var (total, items) = await _orderRepository.Queryable()
            .Includes(d => d.OrderPublish)
            .Where(x => x.Status == EOrderStatus.Filed)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Title.Contains(dto.Keyword!) || d.No.Contains(dto.Keyword!))
            .WhereIF(dto.PubState == EPubState.Pub, d => d.Status >= EOrderStatus.Published)
            .WhereIF(dto.PubState == EPubState.NoPub, d => d.Status < EOrderStatus.Published)
            .WhereIF(!string.IsNullOrEmpty(dto.PubMan),
                d => d.AcceptorName.Contains(dto.PubMan!) || d.AcceptorStaffNo.Contains(dto.PubMan!))
            .WhereIF(dto.PubRange == EPublicState.Pub, d => d.OrderPublish.PublishState)
            .WhereIF(dto.PubRange == EPublicState.NoPub, d => !d.OrderPublish.PublishState)
            .WhereIF(dto.FiledType != null && dto.FiledType == FiledType.CenterFiled, d => d.ProcessType == EProcessType.Zhiban)
            .WhereIF(dto.FiledType != null && dto.FiledType == FiledType.OrgFiled, d => d.ProcessType == EProcessType.Jiaoban)
            .WhereIF(dto.IsCountersign != null && dto.IsCountersign == true, d => d.CounterSignType != null)
            .WhereIF(dto.IsCountersign != null && dto.IsCountersign == false, d => d.CounterSignType == null)
            .WhereIF(dto.AcceptTypes.Any(), d => dto.AcceptTypes.Contains(d.AcceptType))
            .WhereIF(dto.HotspotIds.Any(), d => dto.HotspotIds.Contains(d.HotspotId))
            .WhereIF(dto.CreationTimeStart.HasValue, d => d.CreationTime >= dto.CreationTimeStart)
            .WhereIF(dto.CreationTimeEnd.HasValue, d => d.CreationTime <= dto.CreationTimeEnd)
            .WhereIF(dto.FiledTimeStart.HasValue, d => d.OrderPublish.CreationTime >= dto.CreationTimeStart)
            .WhereIF(dto.FiledTimeEnd.HasValue, d => d.OrderPublish.CreationTime <= dto.CreationTimeEnd)
            .OrderByDescending(d => d.FiledTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<PublishDto>(total, _mapper.Map<IReadOnlyList<PublishDto>>(items));
    }

    /// <summary>
    /// 批量发布工单
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpPost("batch-publish")]
    public async Task BatchPublishOrder([FromBody] BatchPublishOrderDto dto)
    {
        foreach (var item in dto.Ids)
        {
            var order = await _orderRepository.GetAsync(item, HttpContext.RequestAborted);
            if (order != null)
            {
                try
                {
                    OrderPublish orderPublish = new OrderPublish();
                    orderPublish.OrderId = order.Id;
                    orderPublish.No = order.No;
                    orderPublish.PublishState = false;//当前写死为false
                    orderPublish.ArrangeTitle = order.Title;
                    orderPublish.ArrangeContent = order.Content;
                    orderPublish.ArrangeOpinion = order.ActualOpinion;
                    orderPublish.ProPublishState = false;
                    orderPublish.FeedBackPhone = order.Contact;
                    orderPublish.CreatorName = _sessionContext.UserName;
                    await _orderPublishRepository.AddAsync(orderPublish);
                    order.Publish(orderPublish.PublishState);
                    await _orderRepository.UpdateAsync(order);
                    //推省上
                    var publishPublishOrder = _mapper.Map<PublishPublishOrderDto>(orderPublish);
                    publishPublishOrder.Order = _mapper.Map<OrderDto>(order);
                    await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderPublishOrder, publishPublishOrder);

                    var orderVisit = new OrderVisit();
                    orderVisit.No = order.No;
                    orderVisit.OrderId = order.Id;
                    orderVisit.VisitState = EVisitState.WaitForVisit;
                    orderVisit.PublishTime = DateTime.Now;
                    orderVisit.IsCanHandle = true;

                    if (order is { ProcessType: EProcessType.Zhiban, CounterSignType: null })
                    {
                        orderVisit.VisitState = EVisitState.Visited;
                    }

                    if (order.CounterSignType != ECounterSignType.Center)
                    {
                        orderVisit.IsCanAiVisit = true;
                    }

                    string visitId = await _orderVisitRepository.AddAsync(orderVisit);

                    //新增回访信息
                    var visitedDetail = new List<OrderVisitDetail>();

                    var seatDetail = new OrderVisitDetail();
                    seatDetail.VisitId = visitId;
                    seatDetail.VisitTarget = EVisitTarget.Seat;


                    var orgDetail = new OrderVisitDetail();
                    orgDetail.VisitId = visitId;
                    orgDetail.VisitOrgCode = order.ActualHandleOrgCode;
                    orgDetail.VisitOrgName = order.ActualHandleOrgName;
                    orgDetail.VisitTarget = EVisitTarget.Org;
                    if (order is { ProcessType: EProcessType.Zhiban, CounterSignType: null })
                    {
                        var satisfy = new Kv() { Key = "4", Value = "满意" };
                        orgDetail.OrgProcessingResults = satisfy;
                        orgDetail.OrgHandledAttitude = satisfy;
                    }
                    visitedDetail.Add(orgDetail);

                    if (order is { ProcessType: EProcessType.Zhiban, CounterSignType: null })
                    {
                        seatDetail.VoiceEvaluate = EVoiceEvaluate.Satisfied;
                        seatDetail.SeatEvaluate = ESeatEvaluate.Satisfied;
                        order.Visited("4", "满意");
                        order.Status = EOrderStatus.Visited;
                        await _orderRepository.UpdateAsync(order, HttpContext.RequestAborted);
                    }
                    visitedDetail.Add(seatDetail);
                    await _orderVisitedDetailRepository.AddRangeAsync(visitedDetail, HttpContext.RequestAborted);
                }
                catch { }
            }
        }
    }

    /// <summary>
    /// 发布工单
    /// </summary>
    /// <returns></returns>
    [Permission(EPermission.PublishOrder)]
    [HttpPost("publish")]
    [LogFilter("发布工单")]
    public async Task PublishOrder([FromBody] PublishOrderDto dto)
    {
        //验证订单
        var order = await _orderRepository.GetAsync(dto.Id, HttpContext.RequestAborted);

        if (order is null)
            throw UserFriendlyException.SameMessage("未找到工单，无法发布");

        //新增发布工单
        OrderPublish orderPublish = new OrderPublish();
        orderPublish.OrderId = order.Id;
        orderPublish.No = order.No;
        orderPublish.PublishState = dto.PublishState;
        orderPublish.ArrangeTitle = dto.ArrangeTitle;
        orderPublish.ArrangeContent = dto.ArrangeContent;
        orderPublish.ArrangeOpinion = dto.ArrangeOpinion;
        orderPublish.ProPublishState = dto.ProPublishState;
        orderPublish.FeedBackPhone = dto.FeedBackPhone;
        orderPublish.NoPubReason = dto.NoPubReason;
        orderPublish.CreatorName = _sessionContext.UserName;
        string id = await _orderPublishRepository.AddAsync(orderPublish);
        order.Publish(orderPublish.PublishState);
        await _orderRepository.UpdateAsync(order);

        //推省上
        var publishPublishOrder = _mapper.Map<PublishPublishOrderDto>(orderPublish);
        publishPublishOrder.Order = _mapper.Map<OrderDto>(order);
        await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderPublishOrder, publishPublishOrder);

        var orderVisit = new OrderVisit();
        orderVisit.No = order.No;
        orderVisit.OrderId = order.Id;
        orderVisit.VisitState = EVisitState.WaitForVisit;
        orderVisit.PublishTime = DateTime.Now;
        orderVisit.IsCanHandle = true;

        if (order is { ProcessType: EProcessType.Zhiban, CounterSignType: null })
        {
            orderVisit.VisitState = EVisitState.Visited;
        }

        if (order.CounterSignType != ECounterSignType.Center)
        {
            orderVisit.IsCanAiVisit = true;
        }

        string visitId = await _orderVisitRepository.AddAsync(orderVisit);

        //新增回访信息
        var visitedDetail = new List<OrderVisitDetail>();

        var seatDetail = new OrderVisitDetail();
        seatDetail.VisitId = visitId;
        seatDetail.VisitTarget = EVisitTarget.Seat;
        foreach (var item in dto.IdNames)
        {
            var orgDetail = new OrderVisitDetail();
            orgDetail.VisitId = visitId;
            orgDetail.VisitOrgCode = item.Key;
            orgDetail.VisitOrgName = item.Value;
            orgDetail.VisitTarget = EVisitTarget.Org;
            if (order is { ProcessType: EProcessType.Zhiban, CounterSignType: null })
            {
                var satisfy = new Kv() { Key = "4", Value = "满意" };
                orgDetail.OrgProcessingResults = satisfy;
                orgDetail.OrgHandledAttitude = satisfy;
            }

            visitedDetail.Add(orgDetail);
        }

        if (order is { ProcessType: EProcessType.Zhiban, CounterSignType: null })
        {
            seatDetail.VoiceEvaluate = EVoiceEvaluate.Satisfied;
            seatDetail.SeatEvaluate = ESeatEvaluate.Satisfied;
            order.Visited("4", "满意");
            order.Status = EOrderStatus.Visited;
            await _orderRepository.UpdateAsync(order, HttpContext.RequestAborted);
        }

        visitedDetail.Add(seatDetail);
        await _orderVisitedDetailRepository.AddRangeAsync(visitedDetail, HttpContext.RequestAborted);
        //推送回访信息
        //推门户
        await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
        {
            Id = orderVisit.Id,
            Order = _mapper.Map<OrderDto>(order),
            OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(orderVisit.OrderVisitDetails),
            VisitName = _sessionContext.UserName,
            VisitTime = orderVisit.VisitTime,
            VisitType = orderVisit.VisitType,
            VisitState = orderVisit.VisitState,
            PublishTime = orderVisit.PublishTime,
        }, cancellationToken: HttpContext.RequestAborted);

    }

    /// <summary>
    /// 发布页面基础信息
    /// </summary>
    /// <returns></returns>
    [HttpGet("publish-order-pagebase/{id}")]
    public async Task<PublishOrderPageBaseDto> PublishOrderPageBase(string id)
    {
        var order = await _orderRepository.Queryable()
            .Includes(d => d.OrderExtension)
            .FirstAsync(d => d.Id == id);

        if (order is null)
            throw UserFriendlyException.SameMessage("未知工单，无法发布");

        var res = new PublishOrderPageBaseDto()
        {
            SourceChannel = order.SourceChannel,
            OrderTitle = order.Title,
            Content = order.Content,
            ActualOpinion = order.ActualOpinion
        };
        var (idName, idNames) =
            await _workflowDomainService.GetUnvisitOrgsAsync(order.WorkflowId, HttpContext.RequestAborted);
        res.ActualHandleOrgName = idName;
        res.idNames = idNames.ToList();
        return res;
    }

    /// <summary>
    /// 已发布列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.PublishedOrderList)]
    [HttpGet("published")]
    public async Task<PagedDto<PublishedDto>> PublishedOrderList([FromQuery] PagedKeywordRequest dto)
    {
        var (total, items) = await _orderPublishRepository.Queryable()
            .Includes(x => x.Order)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Order.Title.Contains(dto.Keyword!) || d.Order.No.Contains(dto.Keyword!))
            .OrderBy(d => d.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<PublishedDto>(total, _mapper.Map<IReadOnlyList<PublishedDto>>(items));
    }

    /// <summary>
    /// 发布详情
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [Permission(EPermission.PublishedOrder)]
    [HttpGet("published-order/{id}")]
    public async Task<PublishedEntityDto> PublishedOrder(string id)
    {
        var publishedOrder = await _orderPublishRepository.GetAsync(id, HttpContext.RequestAborted);

        if (publishedOrder is null)
        {
            throw UserFriendlyException.SameMessage("未知数据!");
        }

        var pubentity = _mapper.Map<PublishedEntityDto>(publishedOrder);
        var visit = await _orderVisitRepository.Queryable().Includes(x => x.OrderVisitDetails)
            .OrderByDescending(x => x.CreationTime)
            .FirstAsync(x => x.OrderId == publishedOrder.OrderId, HttpContext.RequestAborted);
        if (visit != null)
        {
            var details = visit.OrderVisitDetails.Where(x => x.VisitTarget == EVisitTarget.Org).ToList();
            if (details != null && details.Count > 0)
            {
                pubentity.IdNames = new List<Kv>();
                details.ForEach(f => pubentity.IdNames.Add(new Kv() { Key = f.VisitOrgCode, Value = f.VisitOrgName }));
            }
        }

        return pubentity;
    }

    /// <summary>
    /// 修改发布内容
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.PublishedModify)]
    [HttpPost("published-order-modify")]
    [LogFilter("修改发布内容")]
    public async Task PublishedModify([FromBody] PublishOrderModifyDto dto)
    {
        var publishOrder = await _orderPublishRepository.GetAsync(dto.Id, HttpContext.RequestAborted);

        if (publishOrder is null)
        {
            throw UserFriendlyException.SameMessage("无效数据");
        }

        var history = new OrderPublishHistory();
        history.ArrangeTitleBefor = publishOrder.ArrangeTitle;
        history.ArrangeTitleAfter = dto.ArrangeTitle;
        history.ArrangeContentBefor = publishOrder.ArrangeContent;
        history.ArrangeContentAfter = dto.ArrangeContent;
        history.ArrangeOpinionBefor = publishOrder.ArrangeOpinion;
        history.ArrangeOpinionAfter = dto.ArrangeOpinion;
        history.No = publishOrder.No;
        history.OrderId = publishOrder.OrderId;
        history.OrderPublishId = publishOrder.Id;


        publishOrder.ArrangeTitle = dto.ArrangeTitle;
        publishOrder.ArrangeContent = dto.ArrangeContent;
        publishOrder.ArrangeOpinion = dto.ArrangeOpinion;

        await _orderPublishRepository.UpdateAsync(publishOrder, HttpContext.RequestAborted);
        await _orderPublishHistoryRepository.AddAsync(history, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 发布修改记录
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("published-history-list/{id}")]
    public async Task<List<OrderPublishHistory>> QueryPublishedHistory(string id)
    {
        return await _orderPublishHistoryRepository.Queryable().Where(x => x.OrderPublishId == id)
            .OrderByDescending(x => x.CreationTime).ToListAsync(HttpContext.RequestAborted);
    }

    #endregion

    #region 工单回访

    /// <summary>
    /// 回访列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("visit")]
    public async Task<PagedDto<OrderVisitDto>> QueryOrderVisitList([FromQuery] QueryOrderVisitDto dto)
    {
        var (total, items) = await _orderVisitRepository.Queryable()
            .Includes(x => x.Order)
            .Includes(x => x.Employee)
            .Includes(x => x.OrderVisitDetails)
            .WhereIF(dto.VisitState == EVisitStateQuery.NoVisit,
                x => (x.VisitState == Share.Enums.Order.EVisitState.WaitForVisit ||
                      x.VisitState == Share.Enums.Order.EVisitState.NoSatisfiedWaitForVisit) &&
                     x.Order.IsProvince == false)
            .WhereIF(dto.VisitState == EVisitStateQuery.Visited,
                x => x.VisitState == Share.Enums.Order.EVisitState.Visited)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                x => x.Order.Title.Contains(dto.Keyword!) || x.Order.No.Contains(dto.Keyword!))
            .WhereIF(dto.FiledType != null && dto.FiledType == FiledType.CenterFiled, d => d.Order.ProcessType == EProcessType.Zhiban)
            .WhereIF(dto.FiledType != null && dto.FiledType == FiledType.OrgFiled, d => d.Order.ProcessType == EProcessType.Jiaoban)
            .WhereIF(dto.IsCountersign != null && dto.IsCountersign == true, d => d.Order.CounterSignType != null)
            .WhereIF(dto.IsCountersign != null && dto.IsCountersign == false, d => d.Order.CounterSignType == null)
            .OrderByDescending(x => x.PublishTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<OrderVisitDto>(total, _mapper.Map<IReadOnlyList<OrderVisitDto>>(items));
    }

    /// <summary>
    /// 回访详情
    /// </summary>
    /// <returns></returns>
    [HttpGet("visit/{id}")]
    public async Task<object> VisitInfo(string id)
    {
        var orderVisit = await _orderVisitRepository.Queryable()
            .Includes(x => x.Order)
            .Includes(x => x.Employee)
            .Includes(x => x.OrderVisitDetails.OrderBy(d => d.VisitTarget).ToList())
            .FirstAsync(x => x.Id == id, HttpContext.RequestAborted);

        if (orderVisit is null)
        {
            throw UserFriendlyException.SameMessage("未知工单回访");
        }

        int visitCount = await _orderVisitRepository.CountAsync(
            x => x.OrderId == orderVisit.OrderId && x.VisitState == Share.Enums.Order.EVisitState.Visited,
            HttpContext.RequestAborted);
        //int againCount = await _orderVisitRepository.CountAsync(
        //    x => x.OrderId == orderVisit.OrderId && x.AgainState == EAgainState.DoAgain, HttpContext.RequestAborted);
        var voiceEvaluate = EnumExts.GetDescriptions<EVoiceEvaluate>();
        var seatEvaluate = EnumExts.GetDescriptions<ESeatEvaluate>();
        var visitSatisfaction = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.VisitSatisfaction);
        var dissatisfiedReason = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.DissatisfiedReason);
        var visitManner = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.VisitManner);
        var callRecord = await _trCallRecordRepository.GetAsync(x => x.CallAccept == orderVisit.CallId);
        var recordingFileUrl = "";
        if (callRecord != null)
        {
            recordingFileUrl = callRecord.RecordingFileUrl;
        }

        return new
        {
            OrderVisitModel = _mapper.Map<OrderVisitDto>(orderVisit),
            VisitCount = visitCount,
            //AgainCount = againCount,
            VisitSatisfaction = visitSatisfaction,
            DissatisfiedReason = dissatisfiedReason,
            VisitManner = visitManner,
            ViceEvaluate = voiceEvaluate,
            SeatEvaluate = seatEvaluate,
            RecordingFileUrl = recordingFileUrl
        };
    }

    /// <summary>
    /// 回访明细
    /// </summary>
    /// <returns></returns>
    [HttpGet("visit/detail")]
    public async Task<PagedDto<OrderVisitDetailDto>> VisitDetailList([FromQuery] VisitDetailListDto dto)
    {
        var (total, items) = await _orderVisitedDetailRepository.Queryable()
            .Includes(x => x.OrderVisit, s => s.Order)
            .WhereIF(dto.VisitState == EVisitStateQuery.NoVisit,
                x => x.OrderVisit.VisitState == Share.Enums.Order.EVisitState.WaitForVisit || x.OrderVisit.VisitState ==
                    Share.Enums.Order.EVisitState.NoSatisfiedWaitForVisit)
            .WhereIF(dto.VisitState == EVisitStateQuery.Visited,
                x => x.OrderVisit.VisitState == Share.Enums.Order.EVisitState.Visited)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.OrderVisit.Order.Title.Contains(dto.Keyword!) || d.OrderVisit.Order.No.Contains(dto.Keyword!))
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<OrderVisitDetailDto>(total, _mapper.Map<IReadOnlyList<OrderVisitDetailDto>>(items));
    }


    /// <summary>
    /// 回访保存
    /// </summary>
    /// <returns></returns>
    [Permission(EPermission.Visit)]
    [HttpPost("visit")]
    [LogFilter("工单回访")]
    public async Task Visit([FromBody] VisitDto dto)
    {
        //var visit = await _orderVisitRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        var visit = await _orderVisitRepository.Queryable()
            .Includes(d => d.Order)
            .Includes(d => d.OrderVisitDetails)
            .FirstAsync(d => d.Id == dto.Id, HttpContext.RequestAborted);
        if (visit is null)
            throw UserFriendlyException.SameMessage("未知回访信息");

        if (visit.VisitState == EVisitState.Visited)
            throw UserFriendlyException.SameMessage("已回访，不能重复回访");

        var first = dto.VisitDetails.FirstOrDefault(x => x.VisitTarget == EVisitTarget.Org);

        visit.IsPutThrough = dto.IsPutThrough;
        visit.AgainState = dto.IsAgain ? EAgainState.NeedAgain : EAgainState.NoAgain;
        visit.EmployeeId = _sessionContext.UserId;
        if (first != null)
        {
            visit.NowEvaluate = first.OrgProcessingResults;
        }

        //update order
        if (dto.IsPutThrough)
        {
            visit.VisitState = Share.Enums.Order.EVisitState.Visited;
            visit.VisitTime = DateTime.Now;
            visit.VisitType = EVisitType.ArtificialVisit;
            if (first != null)
            {
                visit.Order.Visited(first.OrgProcessingResults.Key, first.OrgProcessingResults.Value);
            }

            //_mapper.Map(dto.VisitDetails,visit.OrderVisitDetails);
            for (int i = 0; i < visit.OrderVisitDetails.Count; i++)
            {
                var detail = visit.OrderVisitDetails[i];
                var detaildto = dto.VisitDetails.FirstOrDefault(x => x.Id == detail.Id);
                if (detaildto != null)
                {
                    _mapper.Map(detaildto, visit.OrderVisitDetails[i]);
                }
            }

            await _orderVisitRepository.UpdateAsync(visit, HttpContext.RequestAborted);
            await _orderVisitedDetailRepository.UpdateRangeAsync(visit.OrderVisitDetails, HttpContext.RequestAborted);
            await _orderRepository.UpdateAsync(visit.Order, HttpContext.RequestAborted);
            var orderDto = _mapper.Map<OrderDto>(visit.Order);
            if (first != null)
            {
                //推省上
                await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisited,
                        new PublishVisitDto()
                        {
                            Order = orderDto,
                            No = visit.No,
                            VisitType = visit.VisitType,
                            VisitName = visit.CreatorName,
                            VisitTime = visit.VisitTime,
                            VisitRemark = first.VisitContent,
                            AreaCode = visit.Order.AreaCode!,
                            SubjectResultSatifyCode = first.OrgProcessingResults.Key,
                            FirstSatisfactionCode = visit.Order.FirstVisitResultCode!,
                            ClientGuid = ""
                        }, cancellationToken: HttpContext.RequestAborted);

                //推门户
                await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
                {
                    Id = visit.Id,
                    Order = orderDto,
                    OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(visit.OrderVisitDetails),
                    VisitName = _sessionContext.UserName,
                    VisitTime = visit.VisitTime,
                    VisitType = visit.VisitType,
                    VisitState = visit.VisitState,
                    PublishTime = visit.PublishTime,
                }, cancellationToken: HttpContext.RequestAborted);
            }

            if (first != null)
            {
                //写入质检
                await _qualityApplication.AddQualityAsync(EQualitySource.Visit, visit.Order.Id, visit.Id,
                    HttpContext.RequestAborted);
            }
        }
        else
        {
            await _orderVisitRepository.UpdateAsync(visit, HttpContext.RequestAborted);
        }
    }

    /// <summary>
    /// 批量分配回访人员
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpPost("visit/distribution")]
    public async Task<DistributionVisitRspDto> DistributionVisit([FromBody] DistributionVisitDto dto)
    {
        int error = 0;
        foreach (var id in dto.Ids)
        {
            var visit = await _orderVisitRepository.Queryable().FirstAsync(d => d.Id == id, HttpContext.RequestAborted);
            if (visit != null && visit.VisitState != EVisitState.WaitForVisit)
            {
                visit.EmployeeId = dto.EmployeeId;
                await _orderVisitRepository.UpdateAsync(visit, HttpContext.RequestAborted);
            }
            else
            {
                error++;
            }
        }

        return new DistributionVisitRspDto() { ErrorCount = error, SuccessCount = dto.Ids.Count - error };
    }

    #endregion

    #region 二次回访申请

    /// <summary>
    /// 可二次回访申请列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.OrderVisitAgainList)]
    [HttpGet("visitapply/visitagainlist")]
    public async Task<PagedDto<OrderCanVisitAgainDto>> OrderVisitAgainList([FromQuery] OrderVisitAgainListDto dto)
    {
        var (total, items) = await _orderVisitedDetailRepository.Queryable()
            .Includes(x => x.OrderVisit, x => x.Order)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword), x => x.OrderVisit.Order.No.Contains(dto.Keyword))
            .Where(x => x.OrderVisit.VisitState == EVisitState.Visited &&
                        (x.OrderVisit.VisitType == EVisitType.SmsVisit ||
                         x.OrderVisit.VisitType == EVisitType.ChipVoiceVisit))
            .Where(x => SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "1" ||
                        SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "2")
            .Where(x => x.OrderVisit.IsCanHandle)
            .Where(x => x.VisitTarget == EVisitTarget.Org)
            .OrderByDescending(x => x.OrderVisit.VisitTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<OrderCanVisitAgainDto>(total, _mapper.Map<IReadOnlyList<OrderCanVisitAgainDto>>(items));
    }

    /// <summary>
    /// 二次回访申请
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    /// <exception cref="UserFriendlyException"></exception>
    [Permission(EPermission.ApplyOrderVisit)]
    [HttpPost("visitapply/add")]
    [LogFilter("新增工单二次回访申请")]
    public async Task ApplyOrderVisit([FromBody] AddVisitApplyDto dto)
    {
        var orderVisitApply = _mapper.Map<OrderVisitApply>(dto);
        //验证是否可以申请二次回访

        var isAny = await _orderVisitApplyRepository.AnyAsync(
            x => x.OrderId == orderVisitApply.OrderId && x.VisitApplyState != EVisitApplyState.NoPass,
            HttpContext.RequestAborted);
        if (isAny)
            throw UserFriendlyException.SameMessage("当前状态不能申请二次回访");

        var orderModel =
            await _orderRepository.GetAsync(x => x.Id == orderVisitApply.OrderId, HttpContext.RequestAborted);
        if (orderModel?.CounterSignType != null)
            throw UserFriendlyException.SameMessage("会签件不能申请二次回访");

        var orderVisitModel = await _orderVisitRepository.GetAsync(x => x.Id == dto.OrderVisitId && x.IsCanHandle,
            HttpContext.RequestAborted);
        if (orderVisitModel == null)
            throw UserFriendlyException.SameMessage("当前状态不能进行二次回访");


        orderVisitModel.IsCanHandle = false;
        await _orderVisitRepository.UpdateAsync(orderVisitModel, HttpContext.RequestAborted);

        orderVisitApply.EmployeeId = _sessionContext.RequiredUserId;
        orderVisitApply.VisitApplyState = EVisitApplyState.Examining;
        await _orderVisitApplyRepository.AddAsync(orderVisitApply, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 二次回访审核
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.ExaminOrderVisit)]
    [HttpPost("visitapply/examin")]
    [LogFilter("新增工单二次回访审核")]
    public async Task ExaminOrderVisit([FromBody] ExaminOrderVisitDto dto)
    {
        //获取二次回访申请
        var visitApplyModel = await _orderVisitApplyRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (visitApplyModel == null)
            throw UserFriendlyException.SameMessage("无效申请");
        if (visitApplyModel.VisitApplyState != EVisitApplyState.Examining)
            throw UserFriendlyException.SameMessage("当前状态不能审核");

        if (dto.IsPass)
            visitApplyModel.VisitApplyState = EVisitApplyState.Pass;
        else
            visitApplyModel.VisitApplyState = EVisitApplyState.NoPass;
        visitApplyModel.ExaminOpinion = dto.ExaminOpinion;
        visitApplyModel.ExaminManId = _sessionContext.RequiredUserId;
        visitApplyModel.ExaminTime = DateTime.Now;
        await _orderVisitApplyRepository.UpdateAsync(visitApplyModel, HttpContext.RequestAborted);
        //TODO 处理通过后的业务
        if (dto.IsPass)
        {
            //处理申请单
            visitApplyModel.VisitApplyState = EVisitApplyState.Pass;
            await _orderVisitApplyRepository.UpdateAsync(visitApplyModel, HttpContext.RequestAborted);
            //处理原回访数据
            var visitModel =
                await _orderVisitRepository.GetAsync(visitApplyModel.OrderVisitId, HttpContext.RequestAborted);
            if (visitModel != null)
            {
                visitModel.VisitState = EVisitState.None;
                await _orderVisitRepository.UpdateAsync(visitModel, HttpContext.RequestAborted);
                //处理新回访数据
                //查询原回访数据子表
                var visitModelNew = _mapper.Map<OrderVisit>(visitModel);
                visitModelNew.InitId();
                visitModelNew.CreationTime = DateTime.Now;
                visitModelNew.CreatorId = string.Empty;
                visitModelNew.CreatorName = string.Empty;
                visitModelNew.CreatorOrgId = string.Empty;
                visitModelNew.CreatorOrgName = string.Empty;
                visitModelNew.CreatorOrgLevel = 0;
                visitModelNew.AreaId = string.Empty;
                visitModelNew.VisitState = EVisitState.WaitForVisit;
                visitModelNew.IsCanHandle = false;

                var id = await _orderVisitRepository.AddAsync(visitModelNew, HttpContext.RequestAborted);
                var visitModelDetail = await _orderVisitedDetailRepository.Queryable()
                    .Where(x => x.VisitId == visitModel.Id).ToListAsync(HttpContext.RequestAborted);
                var visitDetailListNew = new List<OrderVisitDetail>();
                foreach (var item in visitModelDetail)
                {
                    var visitDetail = new OrderVisitDetail();
                    visitDetail.VisitId = id;
                    visitDetail.VisitOrgCode = item.VisitOrgCode;
                    visitDetail.VisitOrgName = item.VisitOrgName;
                    visitDetail.VisitTarget = item.VisitTarget;
                    visitDetailListNew.Add(visitDetail);
                }

                await _orderVisitedDetailRepository.AddRangeAsync(visitDetailListNew, HttpContext.RequestAborted);
            }
        }
        else
        {
            //处理申请单
            visitApplyModel.VisitApplyState = EVisitApplyState.NoPass;
            visitApplyModel.ExaminManId = _sessionContext.RequiredUserId;
            visitApplyModel.ExaminOpinion = dto.ExaminOpinion;
            visitApplyModel.ExaminTime = DateTime.Now;
            await _orderVisitApplyRepository.UpdateAsync(visitApplyModel, HttpContext.RequestAborted);
            var visitModel =
                await _orderVisitRepository.GetAsync(visitApplyModel.OrderVisitId, HttpContext.RequestAborted);
            if (visitModel != null)
            {
                visitModel.IsCanHandle = true;
                await _orderVisitRepository.UpdateAsync(visitModel, HttpContext.RequestAborted);
            }
        }
    }


    /// <summary>
    /// 二次回访申请列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.VisitApplyList)]
    [HttpGet("visitapply/list")]
    public async Task<PagedDto<VisitApplyDto>> VisitApplyList([FromQuery] VisitApplyListDto dto)
    {
        var (total, items) = await _orderVisitApplyRepository.Queryable()
            .Includes(d => d.Order)
            .Includes(d => d.OrderVisit,
                d => d.OrderVisitDetails.Where(x => x.VisitTarget == EVisitTarget.Org).ToList())
            .Includes(d => d.OrderVisit, d => d.Employee)
            .Includes(d => d.Employee)
            .WhereIF(dto.VisitApplyState != null, x => x.VisitApplyState == dto.VisitApplyState)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword), x => x.OrderNo.Contains(dto.Keyword))
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<VisitApplyDto>(total, _mapper.Map<IReadOnlyList<VisitApplyDto>>(items));
    }

    /// <summary>
    /// 获取二次回访申请
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("visitapply/{id}")]
    public async Task<VisitApplyDto> VisitApplyEntity(string id)
    {
        var model = await _orderVisitApplyRepository.GetExtAsync(x => x.Id == id, x => x.Includes(d => d.Order));

        return _mapper.Map<VisitApplyDto>(model);
    }

    /// <summary>
    /// 页面基础信息
    /// </summary>
    /// <returns></returns>
    [HttpGet("visitapply/basedata")]
    public async Task<object> VisitApplyBaseData()
    {
        var rsp = new
        {
            VisitApplyState = EnumExts.GetDescriptions<EVisitApplyState>()
        };
        return rsp;
    }

    #endregion

    #region 工单重办

    /// <summary>
    /// 重办查询
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("redo")]
    public async Task<PagedDto<OrderRedo>> QueryOrderRedo([FromQuery] QueryOrderRedoRecordDto dto)
    {
        var (total, items) = await _orderRedoRepository.Queryable()
            .Includes(x => x.Order)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Order.Title.Contains(dto.Keyword!) || d.Order.No.Contains(dto.Keyword!))
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<OrderRedo>(total, items);
    }

    /// <summary>
    /// 重办详情
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("redo/{id}")]
    public async Task<OrderRedo> GetOrderRedo(string id)
    {
        return await _orderRedoRepository.Queryable()
            .Includes(x => x.Order)
            .FirstAsync(x => x.Id == id);
    }

    /// <summary>
    /// 发起重办
    /// </summary>
    [HttpPost("redo")]
    [LogFilter("新增工单重办")]
    public async Task<string> AddRedo([FromBody] OrderRedoStartFlowDto dto)
    {
        var redo = _mapper.Map<OrderRedo>(dto.Data);
        redo.CreatorName = _sessionContext.UserName ?? string.Empty;
        redo.CreatorOrgName = _sessionContext.OrgName ?? string.Empty;
        //redo.TimeLimitCount = dto.Workflow.Extension.TimeLimitCount;
        //redo.TimeLimitUnit = dto.Workflow.Extension.TimeLimitUnit;
        //todo
        var handler = dto.Workflow.NextHandlers.First();
        redo.RedoOrgCode = handler.Key;
        redo.RedoOrgCode = handler.Value;

        var id = await _orderRedoRepository.AddAsync(redo, HttpContext.RequestAborted);

        try
        {
            var order = await _orderRepository.GetAsync(dto.Data.OrderId, HttpContext.RequestAborted);
            if (order == null)
                throw UserFriendlyException.SameMessage("无效工单编号");
            if (string.IsNullOrEmpty(order.WorkflowId))
                throw UserFriendlyException.SameMessage("无效工单流程编号");

            var redoFlowDto = _mapper.Map<RecallDto>(dto.Workflow);
            redoFlowDto.WorkflowId = order.WorkflowId;

            await _workflowApplication.RedoAsync(redoFlowDto, HttpContext.RequestAborted);
            return id;
        }
        catch (Exception e)
        {
            await _orderRedoRepository.RemoveAsync(id, cancellationToken: HttpContext.RequestAborted);
            throw new UserFriendlyException($"发起重办失败，{e.Message}");
        }
    }

    /// <summary>
    /// 重办基础数据
    /// </summary>
    /// <returns></returns>
    [HttpGet("base-data-redo")]
    public async Task<dynamic> BaseDataRedo()
    {
        var rsp = new
        {
            OrderRedoReasonOptions = EnumExts.GetDescriptions<EOrderRedoReason>(),
        };
        return rsp;
    }

    #endregion

    #region 工单延期

    /// <summary>
    /// 可申请延期工单
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("candelay")]
    public async Task<PagedDto<OrderDto>> CanDelayOrderList([FromQuery] CanDelayOrderListDto dto)
    {
        var (total, items) = await _orderRepository.Queryable()
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Title.Contains(dto.Keyword!) || d.No.Contains(dto.Keyword!))
            .Where(d => d.Status != EOrderStatus.WaitForAccept && d.Status != EOrderStatus.Filed &&
                        SqlFunc.Subqueryable<OrderDelay>()
                            .Where(s => s.OrderId == d.Id && s.DelayState == EDelayState.Examining).NotAny())
            .OrderByDescending(d => d.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<OrderDto>(total, _mapper.Map<IReadOnlyList<OrderDto>>(items));
    }

    /// <summary>
    /// 申请延期
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    //[Permission(EPermission.ApplyDelay)]
    [HttpPost("delay")]
    [LogFilter("新增工单延期申请")]
    public async Task ApplyDelay([FromBody] DelayStartFlowDto dto)
    {
        var delaydto = dto.Data;

        if (string.IsNullOrEmpty(dto.Workflow.Opinion))
            throw UserFriendlyException.SameMessage("办理意见不能为空!");

        //验证工单是否可以申请
        var order = await _orderRepository.GetAsync(delaydto.OrderId, HttpContext.RequestAborted);
        if (order is null)
            throw UserFriendlyException.SameMessage("无效工单");
        //验证工单是否在办理中
        if (order.Status == EOrderStatus.WaitForAccept || order.Status >= EOrderStatus.Filed)
            throw UserFriendlyException.SameMessage("当前工单状态不能申请延期");

        bool IsHas = await _orderDelayRepository.AnyAsync(
            x => x.OrderId == delaydto.OrderId && x.DelayState == EDelayState.Examining, HttpContext.RequestAborted);
        if (IsHas)
            throw UserFriendlyException.SameMessage("该存在延期申请正在审核");
        //验证延期次数
        var setting = _systemSettingCacheManager.GetSetting(SettingConstants.DelayNum);
        if (int.Parse(setting?.SettingValue[0]) != 0)
        {
            int count = await _orderDelayRepository.CountAsync(x => x.OrderId == delaydto.OrderId && x.DelayState == EDelayState.Pass);
            if (count >= int.Parse(setting?.SettingValue[0]))
                throw UserFriendlyException.SameMessage("延期申请已超过系统预定设置，不能申请");
        }

        var model = _mapper.Map<OrderDelay>(delaydto);
        model.EmployeeId = _sessionContext.RequiredUserId;
        model.EmployeeName = _sessionContext.UserName;
        model.ApplyOrgName = _sessionContext.OrgName;
        model.ApplyOrgCode = _sessionContext.RequiredOrgId;
        model.BeforeDelay = order.ExpiredTime;
        model.DelayState = EDelayState.Examining;
        model.DelayReason = dto.Workflow.Opinion;

        if (model.BeforeDelay != null)
        {
            model.AfterDelay = _timeLimitDomainService
                .CalcEndTime(model.BeforeDelay.Value, delaydto.DelayUnit, delaydto.DelayNum, order.AcceptTypeCode)?.EndTime; //todo
        }

        model.ApplyDelayTime = DateTime.Now;
        model.No = order.No;
        model.InitId();
        if (dto.Data.Files.Any())
            model.FileJson = await _fileRepository.AddFileAsync(dto.Data.Files, model.Id, "", HttpContext.RequestAborted);
        await _orderDelayRepository.AddAsync(model, HttpContext.RequestAborted);
        try
        {
            var startDto = _mapper.Map<StartWorkflowDto>(dto.Workflow);
            startDto.DefinitionModuleCode = WorkflowModuleConsts.OrderDelay;
            startDto.Title = model.DelayReason;
            string workFlowId = await _workflowApplication.StartWorkflowAsync(startDto, model.Id,
                    cancellationToken: HttpContext.RequestAborted);
            //model.WorkflowId = workFlowId;
            //await _orderDelayRepository.UpdateAsync(model, HttpContext.RequestAborted);
        }
        catch (Exception ex)
        {
            await _orderDelayRepository.RemoveAsync(model.Id, false, HttpContext.RequestAborted);
            throw new UserFriendlyException($"工单延期流程失败!, {ex.Message}", "工单延期流程失败");
        }
    }


    /// <summary>
    /// 工单延期修改后下一步流程
    /// </summary>
    [HttpPost("delay/initial_nextFlow")]
    [LogFilter("开始工单延期流程")]
    public async Task InitialNextFlow([FromBody] DelayNextFlowDto dto)
    {
        var delay = await _orderDelayRepository.GetAsync(dto.Data.Id);
        _mapper.Map(dto.Data, delay);
        if (dto.Data.Files.Any())
            delay.FileJson = await _fileRepository.AddFileAsync(dto.Data.Files, delay.Id, "", HttpContext.RequestAborted);
        await _orderDelayRepository.UpdateAsync(delay, HttpContext.RequestAborted);
        try
        {
            dto.NextWorkflow.WorkflowId = delay.WorkflowId;
            await _workflowApplication.NextAsync(dto.NextWorkflow,
                cancellationToken: HttpContext.RequestAborted);
        }
        catch (Exception e)
        {
            throw new UserFriendlyException($"工单延期下一步流程失败!, {e.Message}", "工单延期下一步流程失败");
        }
    }

    /// <summary>
    /// 取消工单延期
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpPost("delay/cancel")]
    [LogFilter("取消工单延期")]
    public async Task CancelDelay([FromBody] CancelDelayDto dto)
    {
        var orderDelay = await _orderDelayRepository.GetAsync(x => x.OrderId == dto.Id && x.DelayState == EDelayState.Examining, HttpContext.RequestAborted);
        if (orderDelay != null)
        {
            await _workflowDomainService.TerminateAsync(new TerminateDto() { WorkflowId = orderDelay.WorkflowId, Opinion = "" }, HttpContext.RequestAborted);
            orderDelay.DelayState = EDelayState.Withdraw;
            await _orderDelayRepository.UpdateAsync(orderDelay, HttpContext.RequestAborted);
        }
        else
        {
            throw UserFriendlyException.SameMessage("无效数据");
        }
    }


    /// <summary>
    /// 延期列表
    /// </summary>
    /// <returns></returns>
    //[Permission(EPermission.DelayList)]
    [HttpGet("delay")]
    public async Task<PagedDto<OrderDelayDto>> DelayList([FromQuery] DelayListDto dto)
    {
        var (total, items) = await _orderDelayRepository.Queryable(permissionVerify: true)
            .Includes(x => x.Order)
            .Includes(x => x.Workflow)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Order.Title.Contains(dto.Keyword!) || d.Order.No.Contains(dto.Keyword!))
            .WhereIF(dto.IsApply == true, x => x.DelayState != EDelayState.Examining)
            .WhereIF(dto.IsApply == false, x => x.DelayState == EDelayState.Examining)
            .WhereIF(dto.DelayState != null, x => x.DelayState == dto.DelayState)
            .OrderByDescending(x => x.ApplyDelayTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<OrderDelayDto>(total, _mapper.Map<IReadOnlyList<OrderDelayDto>>(items));
    }

    /// <summary>
    /// 延期列表
    /// </summary>
    /// <returns></returns>
    //[Permission(EPermission.DelayList)]
    [HttpGet("wait_delay")]
    public async Task<PagedDto<OrderDelayDto>> WaitDelayList([FromQuery] DelayListDto dto)
    {
        var isHandled = dto.IsApply.HasValue && dto.IsApply.Value;
        var (total, items) = await _orderDelayRepository
            .Queryable(viewFilter: true, handlerFilter: !isHandled)
            .Includes(x => x.Order)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Order.Title.Contains(dto.Keyword!) || d.No.Contains(dto.Keyword!))
            //.WhereIF(dto.IsApply == true, x => x.DelayState != EDelayState.Examining)
            //.WhereIF(dto.IsApply == false, x => x.DelayState == EDelayState.Examining)
            .WhereIF(dto.DelayState != null, x => x.DelayState == dto.DelayState)
            .OrderByDescending(x => x.ApplyDelayTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<OrderDelayDto>(total, _mapper.Map<IReadOnlyList<OrderDelayDto>>(items));
    }

    /// <summary>
    /// 延期详情
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    //[Permission(EPermission.DelayEntity)]
    [HttpGet("delay/{id}")]
    public async Task<OrderDelayDto> DelayEntity(string id)
    {
        var model = await _orderDelayRepository.Queryable()
            .Includes(x => x.Order)
            .Includes(x => x.Workflow)
            .FirstAsync(x => x.Id == id);
        var rspModel = _mapper.Map<OrderDelayDto>(model);
        rspModel.IsCanHandle = model.CanHandle(_sessionContext.RequiredUserId, _sessionContext.RequiredOrgId);
        rspModel.Handle = await _workflowDomainService.CheckCurrentIsStartStepAsync(rspModel.WorkflowId, _sessionContext.RequiredUserId, _sessionContext.RequiredOrgId, HttpContext.RequestAborted);
        if (rspModel.FileJson != null && rspModel.FileJson.Any())
        {
            var ids = rspModel.FileJson.Select(x => x.Id).ToList();
            rspModel.Files = await _fileRepository.GetFilesAsync(ids, HttpContext.RequestAborted);
        }
        return rspModel;
    }

    /// <summary>
    /// 计算期满时间
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpPost("delay/calc-endtime")]
    public async Task<TimeResult?> DelayCalcEndTime([FromBody] DelayCalcEndTimeDto dto)
    {
        return _timeLimitDomainService.CalcEndTime(dto.BeginTime, dto.DelayUnit, dto.DelayNum, 0);
    }

    /// <summary>
    /// 查询工单延期流程开启参数
    /// </summary>
    /// <returns></returns>
    [HttpGet("delay/startflow")]
    public async Task<NextStepsDto> GetDelayFlowStartOptions()
    {
        return await _workflowApplication.GetStartStepsAsync(WorkflowModuleConsts.OrderDelay,
            HttpContext.RequestAborted);
    }

    /// <summary>
    /// 延期页面基础信息
    /// </summary>
    /// <returns></returns>
    [HttpGet("delay/basedata")]
    public async Task<object> DelayBaseData()
    {
        var rsp = new
        {
            DelayState = EnumExts.GetDescriptions<EDelayState>(),
            TimeType = EnumExts.GetDescriptions<ETimeType>()
        };
        return rsp;
    }

    #endregion

    #region 工单甄别

    /// <summary>
    /// 工单甄别待申请列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.MayOrderScreenList)]
    [HttpGet("mayscreen")]
    public async Task<PagedDto<OrderVisitDetailDto>> MayScreenList([FromQuery] MayScreenListDto dto)
    {
        var query = _orderVisitedDetailRepository.Queryable(false, true)
            .Includes(x => x.OrderVisit)
            .Includes(x => x.OrderVisit, y => y.Order)
            .Includes(x => x.OrderVisit, y => y.Employee)
            .LeftJoin<OrderScreen>((x, s) => x.Id == s.VisitDetailId && (int)s.Status < 2 && s.IsDeleted == false)
            .Where((x, s) => s.Id == null)
            .Where((x, s) => x.OrderVisit.VisitState != EVisitState.None && x.OrderVisit.IsCanHandle);
        if (_sessionContext.OrgId != null && !_sessionContext.OrgIsCenter)
        {
            query.WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                    (x, s) => x.OrderVisit.Order.Title.Contains(dto.Keyword!) ||
                              x.OrderVisit.Order.No.Contains(dto.Keyword!))
                .Where((x, s) => x.VisitTarget == EVisitTarget.Org && x.VisitOrgCode.StartsWith(_sessionContext.OrgId) && (
                    SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "1" ||
                    SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "2" ||
                    SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "1" ||
                    SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "2"
                ));
        }
        else
        {
            query.WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                    (x, s) => x.OrderVisit.Order.Title.Contains(dto.Keyword!) ||
                              x.OrderVisit.Order.No.Contains(dto.Keyword!))
                .Where((x, s) => x.VisitTarget == EVisitTarget.Org && (
                    SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "1" ||
                    SqlFunc.JsonField(x.OrgProcessingResults, "Key") == "2" ||
                    SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "1" ||
                    SqlFunc.JsonField(x.OrgHandledAttitude, "Key") == "2"
                ));
        }

        var (total, items) = await query
            .OrderBy((x, s) => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<OrderVisitDetailDto>(total, _mapper.Map<IReadOnlyList<OrderVisitDetailDto>>(items));
    }


    /// <summary>
    /// 工单甄别列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("screen")]
    public async Task<PagedDto<OrderScreenListDto>> ScreenList([FromQuery] ScreenListDto dto)
    {
        var view = dto.source == 1;
        var handler = dto.source == 1 && dto.Status is EScreenStatus.Apply;

        var query = _orderScreenRepository.Queryable(viewFilter: view, handlerFilter: handler)
            .Includes(x => x.Order)
            .Includes(x => x.VisitDetail)
            .Includes(x => x.Visit, d => d.Order)
            .Includes(x => x.Workflow)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                x => x.Visit.Order.Title.Contains(dto.Keyword!) || x.Visit.Order.No.Contains(dto.Keyword!));
        if (dto.Status is EScreenStatus.Apply)
        {
            query.Where(x => (x.Status == EScreenStatus.Apply || x.Status == EScreenStatus.Approval));
        }
        if (dto.Status.HasValue && dto.Status == EScreenStatus.MyHandle)
        {
            query.Where(x => (x.Status != EScreenStatus.Apply));
        }
        var (total, items) = await query
            //.WhereIF(dto.Status.HasValue && dto.Status == EScreenStatus.MyHandle,
            //    x => x.Status != EScreenStatus.Apply && x.CreatorId == _sessionContext.UserId)
            .WhereIF(dto.CreationTimeStart.HasValue, x => x.CreationTime >= dto.CreationTimeStart)
            .WhereIF(dto.CreationTimeEnd.HasValue, x => x.CreationTime <= dto.CreationTimeEnd)
            .WhereIF(!string.IsNullOrEmpty(dto.OrderId), x => x.OrderId == dto.OrderId)
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<OrderScreenListDto>(total, _mapper.Map<IReadOnlyList<OrderScreenListDto>>(items));
    }


    /// <summary>
    /// 开始工单甄别流程
    /// </summary>
    [Permission(EPermission.ApplyScreen)]
    [HttpPost("screen/startflow")]
    [LogFilter("开始工单甄别流程")]
    public async Task StartFlow([FromBody] ScreenStartFlowDto dto)
    {
        var screenAny = await _orderScreenRepository.AnyAsync(x =>
            x.VisitDetailId == dto.Data.VisitDetailId &&
            (x.Status == EScreenStatus.Apply || x.Status == EScreenStatus.Approval));
        if (screenAny)
            throw UserFriendlyException.SameMessage("该工单已提起甄别申请，正在审批过程中，不能申请");

        var setting = _systemSettingCacheManager.GetSetting(SettingConstants.ScreenApplyNum);
        int count = await _orderScreenRepository.CountAsync(x =>
            x.OrderId == dto.Data.OrderId && x.Status == EScreenStatus.Refuse);
        if (count > int.Parse(setting?.SettingValue[0]))
            throw UserFriendlyException.SameMessage("甄别申请已超过系统预定设置，不能申请");

        var visit = await _orderVisitRepository.GetAsync(dto.Data.VisitId, HttpContext.RequestAborted);
        setting = _systemSettingCacheManager.GetSetting(SettingConstants.ScreenApplyEndTime);
        var endTime = _timeLimitDomainService
            .CalcEndTime(visit.VisitTime.Value, ETimeType.WorkDay, int.Parse(setting?.SettingValue[0]), 0).EndTime;
        if (DateTime.Now > endTime)
            throw UserFriendlyException.SameMessage("甄别申请时限已超过系统预定设置，不能申请");

        var model = _mapper.Map<OrderScreen>(dto.Data);
        model.Status = EScreenStatus.Apply;
        model.ApplyEndTime = endTime;
        model.InitId();
        if (dto.Data.Files.Any())
            model.FileJson = await _fileRepository.AddFileAsync(dto.Data.Files, model.Id, "", HttpContext.RequestAborted);
        await _orderScreenRepository.AddAsync(model, HttpContext.RequestAborted);

        var workflowId = string.Empty;
        try
        {
            //二次回访会改写数据
            //await _orderRepository.OrderScreenRevisionVisit(visit.Id, false, HttpContext.RequestAborted);
            var startDto = _mapper.Map<StartWorkflowDto>(dto.Workflow);
            startDto.DefinitionModuleCode = WorkflowModuleConsts.OrderScreen;
            startDto.Title = dto.Data.Content;
            workflowId = await _workflowApplication.StartWorkflowAsync(startDto, model.Id,
                    cancellationToken: HttpContext.RequestAborted);
            //var screen = await _orderScreenRepository.GetAsync(model.Id, HttpContext.RequestAborted);
            //if (screen != null)
            //{
            //    screen.WorkflowId = workflowId;
            //    await _orderScreenRepository.UpdateAsync(screen, HttpContext.RequestAborted);
            //}
        }
        catch (Exception e)
        {
            await _orderScreenRepository.RemoveAsync(model.Id);
            model.Id = string.Empty;
            throw new UserFriendlyException($"工单开启甄别流程失败!, {e.Message}", "工单开启甄别流程失败");
        }
    }


    /// <summary>
    /// 工单甄别修改后下一步流程
    /// </summary>
    [HttpPost("screen/initial_nextFlow")]
    [LogFilter("开始工单甄别流程")]
    public async Task InitialNextFlow([FromBody] ScreenNextFlowDto dto)
    {
        var screen = await _orderScreenRepository.GetAsync(dto.Data.Id);
        _mapper.Map(dto.Data, screen);
        if (dto.Data.Files.Any())
            screen.FileJson = await _fileRepository.AddFileAsync(dto.Data.Files, screen.Id, "", HttpContext.RequestAborted);
        await _orderScreenRepository.UpdateAsync(screen, HttpContext.RequestAborted);
        try
        {
            dto.NextWorkflow.WorkflowId = screen.WorkflowId;
            await _workflowApplication.NextAsync(dto.NextWorkflow,
                    cancellationToken: HttpContext.RequestAborted);
        }
        catch (Exception e)
        {
            throw new UserFriendlyException($"工单甄别下一步流程失败!, {e.Message}", "工单甄别下一步流程失败");
        }
    }

    /// <summary>
    /// 查询工单甄别流程开启参数
    /// </summary>
    /// <returns></returns>
    [HttpGet("screen/startflow")]
    public async Task<NextStepsDto> GetScreenFlowStartOptionsAsync()
    {
        //return await _workflowApplication.GetStartOptionsAsync(WorkflowModuleConsts.OrderScreen,
        //    HttpContext.RequestAborted);

        return await _workflowApplication.GetStartStepsAsync(WorkflowModuleConsts.OrderScreen,
            HttpContext.RequestAborted);
    }

    /// <summary>
    /// 查询工单甄别流程参数
    /// </summary>
    /// <returns></returns>
    [HttpGet("screen/workflow/{id}")]
    public async Task<string> GetScreenWorkFlowAsync(string id)
    {
        var workflow = await _workflowRepository.Queryable().FirstAsync(x => x.ExternalId == id);
        return workflow.Id;
    }

    /// <summary>
    /// 列表页面基础数据
    /// </summary>
    /// <returns></returns>
    [HttpGet("screen/base")]
    public async Task<object> ScreenBaseData()
    {
        var rsp = new
        {
            ScreenStatus = EnumExts.GetDescriptions<EScreenStatus>(),
            ScreenType = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.ScreenType),
        };
        return rsp;
    }

    /// <summary>
    /// 甄别详情
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("screen/{id}")]
    public async Task<OrderScreenListDto> ScreenEntity(string id)
    {
        var model = await _orderScreenRepository.Queryable(viewFilter: false)
            .Includes(x => x.Order)
            .Includes(x => x.Workflow)
            .Includes(x => x.Visit, d => d.Order)
            .FirstAsync(x => x.Id == id);
        var rspModel = _mapper.Map<OrderScreenListDto>(model);
        rspModel.IsCanHandle = model.CanHandle(_sessionContext.RequiredUserId, _sessionContext.RequiredOrgId);
        rspModel.Handle = await _workflowDomainService.CheckCurrentIsStartStepAsync(rspModel.WorkflowId, _sessionContext.RequiredUserId, _sessionContext.RequiredOrgId, HttpContext.RequestAborted);
        if (rspModel.FileJson != null && rspModel.FileJson.Any())
        {
            var ids = rspModel.FileJson.Select(x => x.Id).ToList();
            rspModel.Files = await _fileRepository.GetFilesAsync(ids, HttpContext.RequestAborted);
        }
        return rspModel;
    }

    #endregion

    #region 工单督办

    /// <summary>
    /// 工单督办列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("supervise")]
    public async Task<PagedDto<SuperviseOrderDto>> SuperviseList([FromQuery] SuperviseListDto dto)
    {
        var (total, items) = await _orderSuperviseRepository.Queryable()
            .Includes(x => x.Order)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Order.Title.Contains(dto.Keyword!) || d.Order.No.Contains(dto.Keyword!))
            .WhereIF(dto.SuperviseState > -1, x => x.State == dto.SuperviseState)
            .WhereIF(dto.CreationTimeStart.HasValue, d => d.CreationTime >= dto.CreationTimeStart)
            .WhereIF(dto.CreationTimeEnd.HasValue, d => d.CreationTime <= dto.CreationTimeEnd)
            .Where(x => x.OrgId == _sessionContext.OrgId)
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<SuperviseOrderDto>(total, _mapper.Map<IReadOnlyList<SuperviseOrderDto>>(items));
    }

    /// <summary>
    /// 申请督办
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.ApplySupervise)]
    [HttpPost("supervise/apply")]
    [LogFilter("新增工单督办")]
    public async Task ApplySupervise([FromBody] ApplyOrderSuperviseDto dto)
    {
        if (!dto.SuperviseOrgDtos.Any())
            throw UserFriendlyException.SameMessage("请选择被督办部门");
        //验证工单是否可以申请
        var order = await _orderRepository.GetAsync(dto.OrderId, HttpContext.RequestAborted);
        if (order is null)
            throw UserFriendlyException.SameMessage("无效工单");

        foreach (var item in dto.SuperviseOrgDtos)
        {
            var model = _mapper.Map<OrderSupervise>(dto);
            model.OrgId = item.OrgId;
            model.OrgName = item.OrgName;
            model.LaunchOrgName = _sessionContext.OrgName;
            model.CrUser = _sessionContext.UserName;
            model.State = 0;
            model.InitId();
            if (dto.Files.Any())
                model.FileJson =
                    await _fileRepository.AddFileAsync(dto.Files, model.Id, "", HttpContext.RequestAborted);
            await _orderSuperviseRepository.AddAsync(model, HttpContext.RequestAborted);

            if (dto.AcceptSms)
            {
                //发送短信
                try
                {
                    //查询部门所有账号
                    var userlist = await _userRepository.Queryable().Where(x => x.OrgId == model.OrgId).ToListAsync();
                    //发送短信
                    foreach (var user in userlist)
                    {
                        var messageDto = new MessageDto
                        {
                            PushBusiness = EPushBusiness.OrderSupervise,
                            ExternalId = order.Id,
                            OrderId = order.Id,
                            PushPlatform = EPushPlatform.Sms,
                            Remark = order.Title,
                            Name = user.PhoneNo,
                            TemplateCode = "1003",
                            Params = new List<string>() { order.No },
                            TelNumber = user.PhoneNo,

                        };
                        await _mediator.Publish(new PushMessageNotify(messageDto), HttpContext.RequestAborted);
                    }

                }
                catch { }
            }

            //推省上
            if (!string.IsNullOrEmpty(model.Id) && ("001170".Equals(model.OrgId) || "001177".Equals(model.OrgId)))
            {
                var orderDto = _mapper.Map<OrderDto>(order);
                var supervise = await _orderSuperviseRepository.GetAsync(x => x.Id == model.Id);
                if (supervise != null)
                {
                    var superviseDto = _mapper.Map<SuperviseOrderDto>(supervise);
                    await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderUrgeInform, new PublishUrgeDto()
                    {
                        Order = orderDto,
                        Urge = _mapper.Map<UrgeOrderDto>(superviseDto),
                        ClientGuid = ""
                    });
                    //try
                    //{
                    //    await _provinceService.SendSuperviseProcessInfo(new PublishSuperviseDto()
                    //    {
                    //        Order = orderDto,
                    //        Supervise = superviseDto,
                    //        ClientGuid = ""
                    //    }, HttpContext.RequestAborted);
                    //}
                    //catch (Exception e)
                    //{
                    //    _logger.LogError("_provinceService.SendSuperviseProcessInfo throw exception: {ex}", e.Message);
                    //}
                }
            }
        }
    }

    /// <summary>
    /// 回复督办
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpPost("supervise/reply")]
    [LogFilter("回复工单督办")]
    public async Task ReplySupervise([FromBody] ReplyOrderSuperviseDto dto)
    {
        //验证是否存在督办
        var supervise = await _orderSuperviseRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (supervise is null)
            throw UserFriendlyException.SameMessage("无效督办");
        if (supervise.State > 0)
            throw UserFriendlyException.SameMessage("督办已回复,请勿重复回复");
        _mapper.Map(dto, supervise);
        supervise.ReplyId = _sessionContext.UserId;
        supervise.ReUser = _sessionContext.UserName;
        supervise.ReplyTime = DateTime.Now;
        supervise.State = 1;
        if (dto.Files.Any())
            supervise.ReplyFileJson =
                await _fileRepository.AddFileAsync(dto.Files, supervise.Id, "", HttpContext.RequestAborted);
        await _orderSuperviseRepository.UpdateAsync(supervise, HttpContext.RequestAborted);
        var order = await _orderRepository.GetAsync(supervise.OrderId, HttpContext.RequestAborted);
        //推省上
        if (order != null && ("001170".Equals(supervise.OrgId) || "001177".Equals(supervise.OrgId)))
        {
            var orderDto = _mapper.Map<OrderDto>(order);
            var superviseDto = _mapper.Map<SuperviseOrderDto>(supervise);
            await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderSuperviseResult, new PublishSuperviseDto()
            {
                Order = orderDto,
                Supervise = superviseDto,
                ClientGuid = ""
            }, cancellationToken: HttpContext.RequestAborted);
            //try
            //{
            //    await _provinceService.SendSuperviseProcessInfo(new PublishSuperviseDto()
            //    {
            //        Order = orderDto,
            //        Supervise = superviseDto,
            //        ClientGuid = ""
            //    }, HttpContext.RequestAborted);
            //}
            //catch (Exception e)
            //{
            //    _logger.LogError("_provinceService.SendSuperviseProcessInfo throw exception: {ex}", e.Message);
            //}
        }

    }

    /// <summary>
    /// 签收督办
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpPost("supervise/sign")]
    [LogFilter("签收工单督办")]
    public async Task SignSupervise([FromBody] SignOrderSuperviseDto dto)
    {
        //验证是否存在督办
        var supervise = await _orderSuperviseRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (supervise is null)
            throw UserFriendlyException.SameMessage("无效督办");
        //supervise.State = 2;
        supervise.SignTime = DateTime.Now;
        supervise.SignUser = _sessionContext.UserName;
        await _orderSuperviseRepository.UpdateAsync(supervise, HttpContext.RequestAborted);
        var order = await _orderRepository.GetAsync(supervise.OrderId, HttpContext.RequestAborted);
        //推省上
        if (order != null && ("001170".Equals(supervise.OrgId) || "001177".Equals(supervise.OrgId)))
        {
            var orderDto = _mapper.Map<OrderDto>(order);
            var superviseDto = _mapper.Map<SuperviseOrderDto>(supervise);
            await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderSuperviseCourse, new PublishSuperviseDto()
            {
                Order = orderDto,
                Supervise = superviseDto,
                ClientGuid = ""
            }, cancellationToken: HttpContext.RequestAborted);
            //try
            //{
            //    await _provinceService.SendSuperviseProcessInfo(new PublishSuperviseDto()
            //    {
            //        Order = orderDto,
            //        Supervise = superviseDto,
            //        ClientGuid = ""
            //    }, HttpContext.RequestAborted);
            //}
            //catch (Exception e)
            //{
            //    _logger.LogError("_provinceService.SendSuperviseProcessInfo throw exception: {ex}", e.Message);
            //}
        }
    }


    /// <summary>
    /// 督办详情
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("supervise/{id}")]
    public async Task<OrderSuperviseDto> SuperviseEntity(string id)
    {
        var orderSupervise = await _orderSuperviseRepository.Queryable()
            .Includes(x => x.Order)
            .FirstAsync(x => x.Id == id);
        var orderSuperviseDto = new OrderSuperviseDto();
        if (orderSupervise != null)
        {
            orderSuperviseDto = _mapper.Map<OrderSuperviseDto>(orderSupervise);
            if (orderSuperviseDto.FileJson != null && orderSuperviseDto.FileJson.Any())
            {
                var ids = orderSuperviseDto.FileJson.Select(x => x.Id).ToList();
                var files = await _fileRepository.GetFilesAsync(ids, HttpContext.RequestAborted);
                orderSuperviseDto.Files = files.Where(x => x.Classify == "督办申请").ToList();
                orderSuperviseDto.ReplyFiles = files.Where(x => x.Classify == "督办回复").ToList();
            }
        }

        return orderSuperviseDto;
    }

    #endregion

    #region 工单催办

    /// <summary>
    /// 工单催办列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("urge")]
    public async Task<PagedDto<UrgeOrderDto>> UrgeList([FromQuery] UrgeListDto dto)
    {
        var (total, items) = await _orderUrgeRepository.Queryable()
            .Includes(x => x.Order)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Order.Title.Contains(dto.Keyword!) || d.Order.No.Contains(dto.Keyword!))
            .WhereIF(dto.UrgeState > -1, x => x.State == dto.UrgeState)
            .WhereIF(dto.CreationTimeStart.HasValue, d => d.CreationTime >= dto.CreationTimeStart)
            .WhereIF(dto.CreationTimeEnd.HasValue, d => d.CreationTime <= dto.CreationTimeEnd)
            .Where(x => x.OrgId == _sessionContext.OrgId)
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<UrgeOrderDto>(total, _mapper.Map<IReadOnlyList<UrgeOrderDto>>(items));
    }

    /// <summary>
    /// 申请催办
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.ApplyUrge)]
    [HttpPost("urge/apply")]
    [LogFilter("新增工单催办")]
    public async Task ApplyUrge([FromBody] ApplyOrderUrgeDto dto)
    {
        if (!dto.UrgeOrgDtos.Any())
            throw UserFriendlyException.SameMessage("请选择被催办部门");
        //验证工单是否可以申请
        var order = await _orderRepository.GetAsync(dto.OrderId, HttpContext.RequestAborted);
        if (order is null)
            throw UserFriendlyException.SameMessage("无效工单");

        foreach (var item in dto.UrgeOrgDtos)
        {
            var model = _mapper.Map<OrderUrge>(dto);
            model.OrgId = item.OrgId;
            model.OrgName = item.OrgName;
            model.CreatorOrgName = _sessionContext.OrgName;
            model.CrUser = _sessionContext.UserName;
            model.State = 0;
            model.InitId();
            if (dto.Files.Any())
                model.FileJson =
                    await _fileRepository.AddFileAsync(dto.Files, model.Id, "", HttpContext.RequestAborted);
            await _orderUrgeRepository.AddAsync(model, HttpContext.RequestAborted);
            if (dto.AcceptSms)
            {
                try
                {
                    //查询部门所有账号
                    var userlist = await _userRepository.Queryable().Where(x => x.OrgId == model.OrgId).ToListAsync();
                    foreach (var user in userlist)
                    {
                        //发送短信
                        var messageDto = new MessageDto
                        {
                            PushBusiness = EPushBusiness.OrderUrge,
                            ExternalId = order.Id,
                            OrderId = order.Id,
                            PushPlatform = EPushPlatform.Sms,
                            Remark = order.Title,
                            Name = user.PhoneNo,
                            TemplateCode = "1002",
                            Params = new List<string>() { order.No },
                            TelNumber = user.PhoneNo,
                        };
                        await _mediator.Publish(new PushMessageNotify(messageDto), HttpContext.RequestAborted);
                    }
                }
                catch { }
            }

            //推省上
            if (!string.IsNullOrEmpty(model.Id) && ("001170".Equals(model.OrgId) || "001177".Equals(model.OrgId)))
            {
                var orderDto = _mapper.Map<OrderDto>(order);
                var urge = await _orderUrgeRepository.GetAsync(x => x.Id == model.Id);
                if (urge != null)
                {
                    var urgeDto = _mapper.Map<UrgeOrderDto>(urge);
                    await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderUrgeInform, new PublishUrgeDto()
                    {
                        Order = orderDto,
                        Urge = urgeDto,
                        ClientGuid = ""
                    });
                }
            }
        }
    }

    /// <summary>
    /// 回复催办
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpPost("urge/reply")]
    [LogFilter("回复工单催办")]
    public async Task ReplyUrge([FromBody] ReplyOrderUrgeDto dto)
    {
        //验证是否存在催办
        var urge = await _orderUrgeRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (urge is null)
            throw UserFriendlyException.SameMessage("无效催办");
        if (urge.State > 0)
            throw UserFriendlyException.SameMessage("督办已回复,请勿重复回复");

        _mapper.Map(dto, urge);
        urge.ReplyId = _sessionContext.UserId;
        urge.ReUser = _sessionContext.UserName;
        urge.ReplyContent = dto.ReplyContent;
        urge.ReplyTime = DateTime.Now;
        urge.State = 1;
        if (dto.Files.Any())
            urge.ReplyFileJson = await _fileRepository.AddFileAsync(dto.Files, urge.Id, "", HttpContext.RequestAborted);
        await _orderUrgeRepository.UpdateAsync(urge, HttpContext.RequestAborted);

    }

    /// <summary>
    /// 签收催办
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpPost("urge/sign")]
    [LogFilter("签收工单催办")]
    public async Task SignUrge([FromBody] SignOrderUrgeDto dto)
    {
        //验证是否存在催办
        var urge = await _orderUrgeRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (urge is null)
            throw UserFriendlyException.SameMessage("无效催办");
        urge.State = 2;
        urge.SignUser = _sessionContext.UserName;
        urge.SignTime = DateTime.Now;
        await _orderUrgeRepository.UpdateAsync(urge, HttpContext.RequestAborted);
    }


    /// <summary>
    /// 催办详情
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("urge/{id}")]
    public async Task<OrderUrgeDto> UrgeEntity(string id)
    {
        var orderUrge = await _orderUrgeRepository.Queryable()
            .Includes(x => x.Order)
            .FirstAsync(x => x.Id == id);
        var orderUrgeDto = new OrderUrgeDto();
        if (orderUrge != null)
        {
            orderUrgeDto = _mapper.Map<OrderUrgeDto>(orderUrge);
            if (orderUrgeDto.FileJson != null && orderUrgeDto.FileJson.Any())
            {
                var ids = orderUrgeDto.FileJson.Select(x => x.Id).ToList();
                orderUrgeDto.Files = await _fileRepository.GetFilesAsync(ids, HttpContext.RequestAborted);
            }
        }

        return orderUrgeDto;
    }

    #endregion

    #region 工单办理

    /// <summary>
    /// 工单列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.OrderQuery)]
    [HttpGet]
    public async Task<PagedDto<OrderDto>> Query([FromQuery] QueryOrderDto dto)
    {
        var (total, items) = await _orderRepository.Queryable(permissionVerify: true)
            .Includes(x => x.OrderScreens)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword), d => d.Title.Contains(dto.Keyword!)) //标题
            .WhereIF(!string.IsNullOrEmpty(dto.ProvinceNo), d => d.ProvinceNo.Contains(dto.ProvinceNo)) //省本地编号
            .WhereIF(!string.IsNullOrEmpty(dto.No), d => d.No.Contains(dto.No)) //工单编码
                                                                                //.WhereIF(!string.IsNullOrEmpty(dto.Content), d => d.Content.Contains(dto.Content!))
            .WhereIF(dto.AcceptTypes.Any(), d => dto.AcceptTypes.Contains(d.AcceptType)) //受理类型
            .WhereIF(dto.Channels.Any(), d => dto.Channels.Contains(d.SourceChannelCode)) //来源渠道
            .WhereIF(dto.HotspotIds.Any(), d => dto.HotspotIds.Contains(d.HotspotId)) //热点类型
            .WhereIF(!string.IsNullOrEmpty(dto.TransferPhone), d => d.TransferPhone.Contains(dto.TransferPhone!)) //转接号码
                                                                                                                  //.WhereIF(dto.OrgCodes.Any(), d => d.Workflow.Assigns.Any(s => dto.OrgCodes.Contains(s.OrgCode)))
            .WhereIF(dto.OrgCodes.Any(), d => dto.OrgCodes.Contains(d.Workflow.ActualHandleOrgCode)) //接办部门
            .WhereIF(!string.IsNullOrEmpty(dto.NameOrNo), d => d.AcceptorName.Contains(dto.NameOrNo!) || d.AcceptorStaffNo.Contains(dto.NameOrNo!)) //受理人/坐席
            .WhereIF(dto.CreationTimeStart.HasValue, d => d.CreationTime >= dto.CreationTimeStart) //受理时间开始
            .WhereIF(dto.CreationTimeEnd.HasValue, d => d.CreationTime <= dto.CreationTimeEnd) //受理时间结束
            .WhereIF(dto.EmergencyLevels.Any(), d => dto.EmergencyLevels.Contains(d.EmergencyLevel))  //紧急程度
            .WhereIF(!string.IsNullOrEmpty(dto.PhoneNo), d => d.FromPhone.Contains(dto.PhoneNo!) || d.Contact.Contains(dto.PhoneNo!)) //来电或联系电话
            .WhereIF(!string.IsNullOrEmpty(dto.PushTypeCode), d => d.PushTypeCode == dto.PushTypeCode) //推送分类
            .WhereIF(dto.ExpiredTimeStart.HasValue, d => d.ExpiredTime >= dto.ExpiredTimeStart) //超期时间开始
            .WhereIF(dto.ExpiredTimeEnd.HasValue, d => d.ExpiredTime <= dto.ExpiredTimeEnd) //超期时间结束
            .WhereIF(dto.Statuses.Any(), d => dto.Statuses.Contains(d.Status))  //工单状态
            .WhereIF(dto.Statuses.Any(d => d == EOrderStatus.BackToUnAccept), d => d.Status <= EOrderStatus.BackToUnAccept)
            .WhereIF(!string.IsNullOrEmpty(dto.ActualHandlerName), d => d.ActualHandlerName.Contains(dto.ActualHandlerName)) //接办人
            .WhereIF(dto.IsScreen == true, d => d.OrderScreens.Any(x => x.Status != EScreenStatus.Refuse)) //有甄别
            .WhereIF(dto.IsScreen == false, d => !d.OrderScreens.Any(x => x.Status != EScreenStatus.Refuse)) //无甄别
            .WhereIF(!string.IsNullOrEmpty(dto.CurrentStepCode), d => d.CurrentStepCode == dto.CurrentStepCode) //当前办理节点
            .WhereIF(dto.ActualHandleTimeStart.HasValue, d => d.ActualHandleTime >= dto.ActualHandleTimeStart) //办结时间开始
            .WhereIF(dto.ActualHandleTimeEnd.HasValue, d => d.ActualHandleTime <= dto.ActualHandleTimeEnd) //办结时间结束
            .WhereIF(dto.IsOverTime == true, d => (d.ExpiredTime < DateTime.Now && d.Status < EOrderStatus.Filed) || (d.ExpiredTime < d.ActualHandleTime && d.Status >= EOrderStatus.Filed)) //是 超期
            .WhereIF(dto.IsOverTime == false, d => (d.ExpiredTime > DateTime.Now && d.Status < EOrderStatus.Filed) || (d.ExpiredTime > d.ActualHandleTime && d.Status >= EOrderStatus.Filed)) //否 超期
            .WhereIF(dto.IdentityType != null, d => d.IdentityType == dto.IdentityType) //来电主体
            .OrderByDescending(d => d.CreationTime)
            .ToPagedListAsync(dto, HttpContext.RequestAborted);

        return new PagedDto<OrderDto>(total, _mapper.Map<IReadOnlyList<OrderDto>>(items));
    }

    /// <summary>
    /// 历史工单
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("history")]
    public async Task<PagedDto<OrderDto>> Query([FromQuery] QueryOrderHistoryDto dto)
    {
        var (total, items) = await _orderRepository.Queryable()
            .Where(d => d.FromPhone == dto.PhoneNo)
            .WhereIF(!string.IsNullOrEmpty(dto.OrderId), d => d.Id != dto.OrderId)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword), d => d.Title.Contains(dto.Keyword!) || d.No.Contains(dto.Keyword!))
            .OrderByDescending(d => d.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<OrderDto>(total, _mapper.Map<IReadOnlyList<OrderDto>>(items));
    }

    /// <summary>
    /// 查询重复工单
    /// </summary>
    [HttpGet("duplicate")]
    public async Task<PagedDto<OrderDto>> Query([FromQuery] QueryOrderDuplicateDto dto)
    {
        if (!dto.OrderIds.Any())
            return new PagedDto<OrderDto>(0, new List<OrderDto>());

        var (total, items) = await _orderRepository.Queryable()
            .Where(d => dto.OrderIds.Contains(d.Id))
            .OrderByDescending(d => d.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<OrderDto>(total, _mapper.Map<IReadOnlyList<OrderDto>>(items));
    }

    /// <summary>
    /// 查询工单详情
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("{id}")]
    public async Task<OrderDto> Get(string id)
    {
        var order = await _orderRepository.Queryable()
            .Includes(d => d.OrderExtension)
            .Includes(d => d.OrderDelays)
            //.Includes(d => d.OrderScreens)
            .Includes(d => d.OrderVisits, x => x.OrderVisitDetails)
            .Includes(d => d.OrderVisits, x => x.Employee)
            .FirstAsync(d => d.Id == id);
        if (order == null)
            return new();

        string? countersignId = null;
        if (!string.IsNullOrEmpty(order.WorkflowId))
        {
            var (workflow, unCompleteCountersignId) = await _workflowDomainService.GetWorkflowHandlePermissionAsync(
                order.WorkflowId, _sessionContext.RequiredUserId, _sessionContext.RequiredOrgId,
                cancellationToken: HttpContext.RequestAborted);
            order.Workflow = workflow;
            countersignId = unCompleteCountersignId;

            await _mediator.Publish(new GetOrderDetailNotify(order.Workflow,
                _sessionContext.RequiredUserId, _sessionContext.UserName,
                _sessionContext.RequiredOrgId, _sessionContext.OrgName,
                _sessionContext.OrgAreaCode, _sessionContext.OrgAreaName));
        }

        var dto = _mapper.Map<OrderDto>(order!);
        dto.CountersignId = countersignId;
        dto.CanHandle = order.CanHandle(_sessionContext.RequiredUserId, _sessionContext.RequiredOrgId);
        dto.IsCanDelay = !order.OrderDelays.Any(x => x.DelayState == EDelayState.Examining);
        var delayModel = order.OrderDelays.Where(x => x.DelayState == EDelayState.Pass).MaxBy(x => x.CreationTime);
        dto.DelayString = delayModel != null ? delayModel?.DelayNum + "个" + delayModel?.DelayUnit.GetDescription() : "";

        if (dto.FileJson != null && dto.FileJson.Any())
        {
            var ids = order.FileJson.Select(x => x.Id).ToList();
            var files = await _fileRepository.GetFilesAsync(ids, HttpContext.RequestAborted);
            dto.Files = files.Where(x => x.Classify == "办理上传" && string.IsNullOrEmpty(x.FlowKey)).ToList();
        }

        var call = await _trCallRecordRepository.Queryable().Where(x => x.CallAccept == order.CallId).FirstAsync();
        if (call != null) dto.RecordingFileUrl = call.RecordingFileUrl;

        if (order.Workflow != null)
        {
            dto.CanPrevious = !order.Workflow.IsInCountersign;
        }
        var repeatablesMap = await _repeatableEventDetailRepository.Queryable()
            .Includes(x => x.Order)
            .Where(x => x.OrderId == id).Distinct().ToListAsync();
        var repeatables = _mapper.Map<List<RepeatableEventDetailOpDto>>(repeatablesMap);
        dto.RepeatableEventDetails = repeatables;
        return dto;
    }

    /// <summary>
    /// 新增工单
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.OrderAdd)]
    [HttpPost]
    [LogFilter("新增工单")]
    public async Task<string> Add([FromBody] AddOrderDto dto)
    {
        //todo dto validation

        if (!string.IsNullOrEmpty(dto.CallId))
        {
            var exists = await _orderRepository.AnyAsync(d => d.CallId == dto.CallId, HttpContext.RequestAborted);
            if (exists)
                throw UserFriendlyException.SameMessage("来电已保存工单");
        }

        var order = _mapper.Map<Order>(dto);
        order.SignerId = _sessionContext.UserId;
        order.SignerName = _sessionContext.UserName;
        order.InitId();
        if (dto.Files.Any())
            order.FileJson = await _fileRepository.AddFileAsync(dto.Files, order.Id, "", HttpContext.RequestAborted);
        await _orderDomainService.AddAsync(order, HttpContext.RequestAborted);
        //if (dto.Tags.Any()) await _repositoryts.AddVectorAsync(orderId, DateTime.Now, dto.Tags, HttpContext.RequestAborted);
        if (dto.RepeatableEventDetails?.Any() ?? false)
        {
            dto.RepeatableEventDetails.ForEach(x => x.OrderId = order.Id);
            List<RepeatableEventDetail> repeatables =
                _mapper.Map<List<RepeatableEventDetail>>(dto.RepeatableEventDetails);
            await _repeatableEventDetailRepository.AddRangeAsync(repeatables, HttpContext.RequestAborted);
        }

        //内容分词
        await _orderApplication.OrderParticiple(dto.Content, order.Id, HttpContext.RequestAborted);

        //sms
        try
        {
            if (order.AcceptSms)
            {
                _logger.LogInformation($"推送短信: orderNo: {order.No}");

                var messageDto = new MessageDto
                {
                    PushBusiness = EPushBusiness.OrderAccept,
                    ExternalId = order.Id,
                    OrderId = order.Id,
                    PushPlatform = EPushPlatform.Sms,
                    //Content =
                    //  $"温馨提示：您的来电已受理（流水号：{order.No}；提取码：{order.Password}，可通过网站（http://hotline.12345lm.cn）进行查询，谢谢。【宜宾12345热线平台】）",
                    Remark = order.Title,
                    Name = order.FromName,
                    TemplateCode = "1005",
                    Params = new List<string>() { order.No, order.Password },
                    TelNumber = order.Contact,

                };
                await _mediator.Publish(new PushMessageNotify(messageDto), HttpContext.RequestAborted);
                //await _pushDomainService.PushAsync(MessageDto, HttpContext.RequestAborted);

                order.SmsSended = true;
                await _orderRepository.UpdateAsync(order, HttpContext.RequestAborted);
            }
        }
        catch (Exception e)
        {
            _logger.LogError("新增工单发送短信失败，Error：{err}", e.Message);
        }
        return order.Id;
    }

    [HttpPost("add-anonymous")]
    [AllowAnonymous]
    public async Task<string> AddAnonymous([FromBody] AddOrderDto dto)
    {
        var order = await _orderRepository.GetAsync(d => d.ExternalId == dto.ExternalId, HttpContext.RequestAborted);
        if (order is not null)
        {
            if (order.Source == ESource.ProvinceStraight)
            {
                //todo 标记为重办
            }
            else
            {
                _mapper.Map(dto, order);
            }

            if (dto.Files.Any())
                order.FileJson = await _fileRepository.AddFileAsync(dto.Files, order.Id, "", HttpContext.RequestAborted);

            await _orderRepository.UpdateAsync(order, HttpContext.RequestAborted);
        }
        else
        {
            order = _mapper.Map<Order>(dto);
            order.InitId();
            if (dto.Files.Any())
                order.FileJson = await _fileRepository.AddFileAsync(dto.Files, order.Id, "", HttpContext.RequestAborted);
            await _orderDomainService.AddAsync(order, HttpContext.RequestAborted);
        }

        if (dto.RepeatableEventDetails?.Any() ?? false)
        {
            dto.RepeatableEventDetails.ForEach(x => x.OrderId = order.Id);
            List<RepeatableEventDetail> repeatables =
                _mapper.Map<List<RepeatableEventDetail>>(dto.RepeatableEventDetails);
            await _repeatableEventDetailRepository.AddRangeAsync(repeatables, HttpContext.RequestAborted);
        }

        //内容分词
        await _orderApplication.OrderParticiple(dto.Content, order.Id, HttpContext.RequestAborted);

        return order.Id;
    }

    /// <summary>
    /// 删除工单
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpDelete("{id}")]
    [LogFilter("删除工单")]
    public async Task Remove(string id)
    {
        var order = await _orderRepository.GetAsync(id, HttpContext.RequestAborted);
        if (order == null) return;
        if (order.Status != EOrderStatus.WaitForAccept)
            throw UserFriendlyException.SameMessage("非草稿工单不可删除");
        await _orderRepository.RemoveAsync(order);
    }

    /// <summary>
    /// 更新工单信息
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.OrderUpdate)]
    [HttpPut]
    [LogFilter("更新工单")]
    public async Task Update([FromBody] UpdateOrderDto dto)
    {
        var order = await _orderRepository.Queryable()
            .FirstAsync(d => d.Id == dto.Id);
        if (order == null)
            throw UserFriendlyException.SameMessage("无效工单编号");
        if (order.Status > EOrderStatus.BackToUnAccept)
            throw UserFriendlyException.SameMessage("工单已发起流程，不可编辑");

        if (order.Content != dto.Content)
            await _orderApplication.OrderParticiple(dto.Content, dto.Id, HttpContext.RequestAborted);
        if (dto.RepeatableEventDetails?.Any() ?? false)
        {
            var reAdds = dto.RepeatableEventDetails.Where(x => string.IsNullOrEmpty(x.OrderId) && !x.IsDeleted)
                .ToList();
            var reDeletes = dto.RepeatableEventDetails.Where(x => !string.IsNullOrEmpty(x.OrderId) && x.IsDeleted)
                .ToList();
            reAdds.ForEach(x => x.OrderId = dto.Id);
            List<RepeatableEventDetail> repeatables = _mapper.Map<List<RepeatableEventDetail>>(reAdds);
            await _repeatableEventDetailRepository.AddRangeAsync(repeatables, HttpContext.RequestAborted);
            if (reDeletes?.Any() ?? false)
            {
                await _repeatableEventDetailRepository.DeleteAsync(reDeletes, HttpContext.RequestAborted);
            }
        }

        _mapper.Map(dto, order);
        if (dto.Files.Any())
            order.FileJson = await _fileRepository.AddFileAsync(dto.Files, order.Id, "", HttpContext.RequestAborted);
        await _orderRepository.UpdateNav(order).Include(d => d.OrderExtension).ExecuteCommandAsync();
    }

    /// <summary>
    /// 开始工单办理流程
    /// </summary>
    [HttpPost("startflow")]
    public async Task StartFlow([FromBody] OrderStartFlowDto dto)
    {
        var id = dto.Data.Id;
        var isAdd = string.IsNullOrEmpty(dto.Data.Id);
        if (isAdd)
        {
            id = await Add(dto.Data);
        }
        else
        {
            await Update(dto.Data);
        }

        try
        {
            //期满时间
            var expiredTimeConfig = _timeLimitDomainService.CalcExpiredTime(DateTime.Now, EFlowDirection.OrgToCenter, dto.Data.AcceptTypeCode);

            var startDto = _mapper.Map<StartWorkflowDto>(dto.Workflow);
            startDto.DefinitionModuleCode = WorkflowModuleConsts.OrderHandle;
            startDto.Title = dto.Data.Title;
            await _workflowApplication.StartWorkflowAsync(startDto, id, expiredTimeConfig, HttpContext.RequestAborted);
        }
        catch (Exception e)
        {
            if (isAdd)
                await Remove(id);
            throw new UserFriendlyException($"工单开启流程失败!, {e.Message}", "工单开启流程失败");
        }
    }

    /// <summary>
    /// 查询工单办理流程开启参数
    /// </summary>
    /// <returns></returns>
    [HttpGet("startflow")]
    public async Task<NextStepsDto> GetFlowStartOptions()
    {
        return await _workflowApplication.GetStartStepsAsync(WorkflowModuleConsts.OrderHandle,
            HttpContext.RequestAborted);
    }

    /// <summary>
    /// 工单办理
    /// </summary>
    [HttpPost("handle")]
    public async Task Handle([FromBody] NextWorkflowDto dto)
    {
        //todo 需求待确认
        //var order = await _orderRepository.Queryable()
        //    .FirstAsync(d => d.WorkflowId == dto.WorkflowId, HttpContext.RequestAborted);
        //if (await _orderDelayRepository.AnyAsync(x => x.OrderId == order.Id && x.DelayState == EDelayState.Examining, HttpContext.RequestAborted))
        //{
        //    throw UserFriendlyException.SameMessage("该工单存在正在审核中的延期，不能办理");
        //}

        await _workflowApplication.NextAsync(dto, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 查询工单办理下一步可选节点(带推荐部门)
    /// </summary>
    [HttpGet("nextsteps/{orderId}")]
    public async Task<NextStepsDto<RecommendStepOption>> GetNextStepsWithRecommend(string orderId)
    {
        var order = await _orderDomainService.GetOrderAsync(orderId, cancellationToken: HttpContext.RequestAborted);
        if (string.IsNullOrEmpty(order.WorkflowId))
            throw UserFriendlyException.SameMessage("该工单未开启流程");
        var dto = await _workflowApplication.GetNextStepsAsync(order.WorkflowId, HttpContext.RequestAborted);
        var rsp = _mapper.Map<NextStepsDto<RecommendStepOption>>(dto);
        foreach (var step in rsp.Steps)
        {
            if (dto.CurrentStepBusinessType is not EBusinessType.Send ||
                step.BusinessType is not EBusinessType.Department) continue;
            var org = await _organizeRepository.GetAsync(d => d.AreaCode == order.AreaCode, HttpContext.RequestAborted);
            if (org is null) continue;
            step.RecommendOrgId = org.Id;
            step.RecommendOrgName = org.Name;
        }

        return rsp;
    }

    /// <summary>
    /// 结束会签
    /// </summary>
    [HttpPost("endcs")]
    public async Task EndCountersign([FromBody] EndCountersignDto dto)
    {
        var workflow = await _workflowDomainService.TerminalCountersignAsync(dto.CountersignId, HttpContext.RequestAborted);
        var order = await _orderRepository.GetAsync(d => d.WorkflowId == workflow.Id, HttpContext.RequestAborted);
        if (order is null)
            throw new UserFriendlyException($"工单未开启流程, workflowId: {workflow.Id}");
        _mapper.Map(workflow, order);
        await _orderRepository.UpdateAsync(order, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 查询工单办理的期满时间配置
    /// </summary>
    [HttpGet("time-config")]
    public async Task<TimeConfig> GetOrderHandleTimeConfigByAcceptType(EFlowDirection flowDirection, string? acceptTypeCode)
    {
        return flowDirection switch
        {
            EFlowDirection.CenterToOrg => _timeLimitDomainService.GetOrderTimeLimitConfig(acceptTypeCode),
            EFlowDirection.OrgToCenter => _timeLimitDomainService.GetOrderTimeLimitConfig(),
            _ => throw new ArgumentOutOfRangeException(nameof(flowDirection), flowDirection, null)
        };
    }

    /// <summary>
    /// 列表页面基础数据
    /// </summary>
    /// <returns></returns>
    [HttpGet("base-data")]
    public async Task<object> BaseData()
    {
        var wfModule = await _workflowApplication.GetWorkflowModuleAsync(WorkflowModuleConsts.OrderHandle, HttpContext.RequestAborted);
        var definition = wfModule.Definition;
        var rsp = new
        {
            AcceptTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.AcceptType),
            ChannelOptions = _sysDicDataCacheManager.GetSysDicDataCache(TimeLimitBaseDataConsts.SourceChannel),
            OrgsOptions = await _organizeRepository.GetOrgJson(),
            EmergencyLevelOptions = EnumExts.GetDescriptions<EEmergencyLevel>(),
            PushTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.PushType),
            OrderStatusOptions = EnumExts.GetDescriptions<EOrderStatus>(),
            CurrentStepOptions = definition?.Steps.Select(x => new Kv(x.Code, x.Name)),
            IdentityTypeOptions = EnumExts.GetDescriptions<EIdentityType>()
        };
        return rsp;
    }

    /// <summary>
    /// 新增页面基础数据
    /// </summary>
    /// <returns></returns>
    [HttpGet("base-data-add")]
    public async Task<object> BaseDataAdd()
    {
        var rsp = new
        {
            ChannelOptions = _sysDicDataCacheManager.GetSysDicDataCache(TimeLimitBaseDataConsts.SourceChannel),
            AcceptTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.AcceptType),
            EmergencyLevelOptions = EnumExts.GetDescriptions<EEmergencyLevel>(),
            PushTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.PushType),
            GenderOptions = EnumExts.GetDescriptions<EGender>(),
            IdentityTypeOptions = EnumExts.GetDescriptions<EIdentityType>(),
            LicenceTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.LicenceType),
            AgeRangeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.AgeRange),
            OrderTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.OrderType),
        };
        return rsp;
    }

    /// <summary>
    /// 扩展信息新增页面基础数据
    /// </summary>
    /// <returns></returns>
    [HttpGet("base-data-ext")]
    public async Task<object> BaseDataExtension()
    {
        var rsp = new
        {
            LicenceTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.LicenceType),
            IdentityTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.ProviderIdentityType),
            IdentityOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.Identity),
            NationalityOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.Nationality),
            NationOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.Nation),
            MarketTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.MarketType),
            IndustryClassifyOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.IndustryClassify),
            BrandOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.Brand),
            ObjectClassifyOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.ObjectClassify),
            ComplainClassifyOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.ComplainClassify),
            ReportClassifyOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.ReportClassify),
            SalesModeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.SalesMode),
            ECommercePlatformOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.ECommercePlatform),
            PatentTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.PatentType),
            AffairTargetOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.AffairTarget),
            ComplainTypeOptions =
                EnumExts.GetDescriptions<EComplainType>().Select(d => new Kv(d.Key.ToString(), d.Value)),
            SalesChannelOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.SalesChannel),
        };
        return rsp;
    }

    /// <summary>
    /// 扩展信息新增页面基础数据
    /// </summary>
    /// <returns></returns>
    [HttpPost("order_repeatable_event")]
    public async Task<bool> RepeatableEvent(QueryRepeatableEventDto dto)
    {
        var exp = Expressionable.Create<Order>()
            .OrIF(!string.IsNullOrEmpty(dto.HotspotSpliceName),
                x => x.HotspotSpliceName.EndsWith(dto.HotspotSpliceName!))
            .OrIF(!string.IsNullOrEmpty(dto.Address), x => x.Address != null && x.Address.EndsWith(dto.Address!));
        var count = await _orderRepository.Queryable()
            .Where(exp.ToExpression())
            .Where(d => d.CreationTime.ToString("yyyy-MM-dd") == DateTime.Now.ToString("yyyy-MM-dd"))
            .CountAsync();
        var setting = _systemSettingCacheManager.GetSetting(SettingConstants.RepeatableEventNum);
        return count >= int.Parse(setting?.SettingValue[0] ?? "0");
    }
    #endregion

    #region 工单待办

    /// <summary>
    /// 查询待办工单
    /// </summary>
    [HttpGet("waited")]
    public async Task<PagedDto<OrderDto>> QueryWaited([FromQuery] QueryOrderWaitedDto dto)
    {
        var isHandled = dto.IsHandled.HasValue && dto.IsHandled.Value;
        var (total, items) = await _orderRepository
            .Queryable(viewFilter: true, handlerFilter: !isHandled)
            .WhereIF(dto.IsProvince.HasValue, d => d.IsProvince == dto.IsProvince)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.No.Contains(dto.Keyword) || d.Title.Contains(dto.Keyword))
            .OrderByDescending(d => d.StartTime)
            .ToPagedListAsync(dto, HttpContext.RequestAborted);

        return new PagedDto<OrderDto>(total, _mapper.Map<IReadOnlyList<OrderDto>>(items));
    }

    /// <summary>
    /// 查询坐席待办
    /// </summary>
    [HttpGet("waited/sign")]
    public async Task<PagedDto<OrderDto>> QueryWaitedForSeat([FromQuery] QueryOrderWaitedDto dto)
    {
        EOrderStatus[] handleStatuses = EnumExts.GetFields<EOrderStatus>().Select(d => (EOrderStatus)d.Key).ToArray();
        handleStatuses = handleStatuses.WhereIF(dto.IsHandled.HasValue,
                d => dto.IsHandled!.Value
                    ? d is not EOrderStatus.WaitForAccept and not EOrderStatus.BackToUnAccept
                    : d is EOrderStatus.WaitForAccept or EOrderStatus.BackToUnAccept)
            .ToArray();

        var (total, items) = await _orderRepository.Queryable(viewFilter: false)
            .WhereIF(dto.IsProvince.HasValue, d => d.IsProvince == dto.IsProvince)
            .WhereIF(dto.IsHandled.HasValue, d => handleStatuses.Contains(d.Status))
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.No.Contains(dto.Keyword!) || d.Title.Contains(dto.Keyword!))
            .Where(d => string.IsNullOrEmpty(d.SignerId) || d.SignerId == _sessionContext.RequiredUserId)
            .OrderBy(d => d.Status)
            .OrderByIF(dto.IsHandled == true, d => d.StartTime, OrderByType.Asc)
            .OrderByIF(dto.IsHandled == false, d => d.CreationTime, OrderByType.Desc)
            .ToPagedListAsync(dto, HttpContext.RequestAborted);

        return new PagedDto<OrderDto>(total, _mapper.Map<IReadOnlyList<OrderDto>>(items));
    }

    #endregion

    #region 业务工单退回

    /// <summary>
    /// 工单退回退回（返回前一节点）
    /// </summary>
    [HttpPost("order_previous")]
    public async Task Previous([FromBody] PreviousWorkflowDto dto)
    {
        var oneSendBack = bool.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.OneOrgSendBack)?.SettingValue[0]);
        var twoSendBack = bool.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.TwoOrgSendBack)?.SettingValue[0]);
        if (oneSendBack || twoSendBack)
        {
            var workflow =
                await _workflowDomainService.GetWorkflowAsync(dto.WorkflowId, withSteps: true, cancellationToken: HttpContext.RequestAborted);
            var currentStep = _workflowDomainService.GetUnHandleStep(workflow.Steps, _sessionContext.RequiredOrgId,
                _sessionContext.RequiredUserId);

            if (workflow.FlowType is EFlowType.Review && currentStep.StepType is EStepType.Start && currentStep.IsOrigin)
                throw UserFriendlyException.SameMessage("当前流程已退回到开始节点");

            var prevStep = workflow.Steps.FirstOrDefault(d => d.Id == currentStep.PrevStepId);
            if (prevStep == null)
                throw UserFriendlyException.SameMessage("未查询到前一节点");

            var applyOrg = _organizeRepository.Get(currentStep.AcceptorOrgId);
            var sendBackOrg = _organizeRepository.Get(prevStep.AcceptorOrgId);
            if ((twoSendBack && 2.Equals(applyOrg.Level) && 1.Equals(sendBackOrg.Level) && !sendBackOrg.IsCenter) || (oneSendBack && 1.Equals(applyOrg.Level) && sendBackOrg.IsCenter && !applyOrg.IsCenter))
            {
                var audit = new OrderSendBackAudit
                {
                    OrderId = workflow.ExternalId,
                    State = ESendBackAuditState.Apply,
                    Content = dto.Opinion,
                    SendBackData = dto,
                    ApplyOrgId = applyOrg.Id,
                    ApplyOrgName = applyOrg.Name,
                    SendBackOrgId = sendBackOrg.Id,
                    SendBackOrgName = sendBackOrg.Name,
                    WorkflowOrgId = _sessionContext.RequiredOrgId,
                    WorkflowUserId = _sessionContext.RequiredUserId
                };
                await _orderSendBackAuditRepository.AddAsync(audit, HttpContext.RequestAborted);
            }
            //中心内部流转  不走审批流程
            if (sendBackOrg.IsCenter && applyOrg.IsCenter)
            {
                await _workflowApplication.PreviousAsync(dto, HttpContext.RequestAborted);
                //发送短信TODO
            }
        }
        else
        {
            await _workflowApplication.PreviousAsync(dto, HttpContext.RequestAborted);
            //发送短信TODO
        }
    }

    /// <summary>
    /// 工单业务退回审批
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
	[Permission(EPermission.OrderPreviousAudit)]
    [HttpPost("order_previous_audit")]
    public async Task Audit([FromBody] AuditSendBackDto dto)
    {
        if (dto.State == ESendBackAuditState.Refuse && string.IsNullOrEmpty(dto.AuditContent))
            throw UserFriendlyException.SameMessage("退回拒绝,请填写审批拒绝原因");
        //验证是否存在退回
        var sendBack = await _orderSendBackAuditRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (sendBack is null)
            throw UserFriendlyException.SameMessage("无效退回");
        if (sendBack.State != ESendBackAuditState.Apply)
            throw UserFriendlyException.SameMessage("退回已审批,请勿重复审批");

        _mapper.Map(dto, sendBack);
        sendBack.AuditId = _sessionContext.UserId;
        sendBack.AuditUser = _sessionContext.UserName;
        sendBack.AuditTime = DateTime.Now;

        //执行退回
        if (sendBack.State == ESendBackAuditState.End)
        {
            await _workflowApplication.OrderPreviousAsync(sendBack.SendBackData, sendBack.WorkflowUserId, HttpContext.RequestAborted);
            //发送短信TODO

        }
        await _orderSendBackAuditRepository.UpdateAsync(sendBack, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 工单业务退回审批列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.OrderPreviousList)]
    [HttpGet("order_previous_list")]
    public async Task<PagedDto<SendBackDto>> AuditList([FromQuery] SendBackListDto dto)
    {
        var (total, items) = await _orderSendBackAuditRepository.Queryable()
            .Includes(x => x.Order)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Order.Title.Contains(dto.Keyword!) || d.Order.No.Contains(dto.Keyword!))
            .WhereIF(dto.CreationTimeStart.HasValue, d => d.CreationTime >= dto.CreationTimeStart)
            .WhereIF(dto.CreationTimeEnd.HasValue, d => d.CreationTime <= dto.CreationTimeEnd)
            .WhereIF(dto.State.HasValue, d => d.State == dto.State)
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<SendBackDto>(total, _mapper.Map<IReadOnlyList<SendBackDto>>(items));
    }

    /// <summary>
    /// 退回详情
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("order_previous/{id}")]
    public async Task<OrderSendBackAudit> OrderSendBackEntity(string id)
    {
        return await _orderSendBackAuditRepository.Queryable()
            .Includes(x => x.Order)
            .FirstAsync(x => x.Id == id);
    }

    #endregion

    #region 省工单退回

    /// <summary>
    /// 工单退回列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.SendBackOrderList)]
    [HttpGet("send_back")]
    public async Task<PagedDto<OrderSendBackDto>> UrgeList([FromQuery] OrderSendBackListDto dto)
    {
        var (total, items) = await _orderSendBackRepository.Queryable()
            .Includes(x => x.Order)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Order.Title.Contains(dto.Keyword!) || d.Order.No.Contains(dto.Keyword!))
            .WhereIF(dto.CreationTimeStart.HasValue, d => d.CreationTime >= dto.CreationTimeStart)
            .WhereIF(dto.CreationTimeEnd.HasValue, d => d.CreationTime <= dto.CreationTimeEnd)
            .WhereIF(dto.State is > 0, d => d.State > 0)
            .WhereIF(dto.State is 0, d => d.State == 0)
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);

        return new PagedDto<OrderSendBackDto>(total, _mapper.Map<IReadOnlyList<OrderSendBackDto>>(items));
    }

    /// <summary>
    /// 退回申请
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.ApplySendBack)]
    [HttpPost("send_back/apply")]
    [LogFilter("新增工单退回申请")]
    public async Task ApplyUrge([FromBody] OrderSendBackAddDto dto)
    {
        //验证工单是否可以申请
        var order = await _orderRepository.GetAsync(dto.OrderId, HttpContext.RequestAborted);
        if (order is null)
            throw UserFriendlyException.SameMessage("无效工单");
        if ((int)order.Status > 1)
            throw UserFriendlyException.SameMessage("工单状态无效,请确认当前工单状态");
        if ((int)order.Source <= 1)
            throw UserFriendlyException.SameMessage("工单来源无效,请确认当前工单来源");
        var model = _mapper.Map<OrderSendBack>(dto);
        model.InitId();
        if (dto.Files.Any())
            model.FileJson = await _fileRepository.AddFileAsync(dto.Files, model.Id, "", HttpContext.RequestAborted);
        await _orderSendBackRepository.AddAsync(model, HttpContext.RequestAborted);

        if (!string.IsNullOrEmpty(model.Id))
        {
            order = await _orderRepository.GetAsync(dto.OrderId, HttpContext.RequestAborted);
            order.Status = EOrderStatus.BackToProvince;
            await _orderRepository.UpdateAsync(order, HttpContext.RequestAborted);
        }
    }

    /// <summary>
    /// 退回审核
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.AuditSendBack)]
    [HttpPost("send_back/audit")]
    [LogFilter("审核工单退回申请")]
    public async Task ReplyUrge([FromBody] AuditOrderSendBackDto dto)
    {
        //验证是否存在退回
        var sendBack = await _orderSendBackRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (sendBack is null)
            throw UserFriendlyException.SameMessage("无效退回");
        if (sendBack.State > 0)
            throw UserFriendlyException.SameMessage("退回已审核,请勿重复审核");

        _mapper.Map(dto, sendBack);
        sendBack.AuditName = _sessionContext.UserName;
        sendBack.AuditTime = DateTime.Now;
        await _orderSendBackRepository.UpdateAsync(sendBack, HttpContext.RequestAborted);
        //推省上
        if (sendBack.State == 1)
        {
            var order = await _orderRepository.GetAsync(sendBack.OrderId);
            var sendBackDto = _mapper.Map<OrderSendBackDto>(sendBack);
            var OrderDto = _mapper.Map<OrderDto>(order);
            await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderFlowPrevious,
                    new PublishOrderSendBackDto() { Order = OrderDto, SendBack = sendBackDto, ClientGuid = "" });
            //try
            //{
            //    await _provinceService.GetCaseBackApply(
            //        new PublishOrderSendBackDto { Order = OrderDto, SendBack = sendBackDto, ClientGuid = "" },
            //        HttpContext.RequestAborted);
            //}
            //catch (Exception e)
            //{
            //    _logger.LogError("_provinceService.GetCaseBackApply throw exception: {ex}", e.Message);
            //}
        }
    }

    /// <summary>
    /// 退回详情
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("send_back/{id}")]
    public async Task<OrderSendBack> SendBackEntity(string id)
    {
        return await _orderSendBackRepository.Queryable()
            .Includes(x => x.Order)
            .FirstAsync(x => x.Id == id);
    }

    #endregion

    #region 工单特提

    /// <summary>
    /// 工单特提信息
    /// </summary>
    /// <param name="dtos"></param>
    /// <returns></returns>
    [Permission(EPermission.ApplySpecial)]
    [HttpPost("special")]
    [LogFilter("新增工单特提")]
    public async Task Add([FromBody] OrderSpecialAddDto dto)
    {
        var specialAny = await _orderSpecialRepository.Queryable().Where(x => x.OrderId == dto.OrderId && x.State == 0)
            .AnyAsync();
        if (specialAny) throw UserFriendlyException.SameMessage("工单已存在待审批特提信息！");

        var screen = await _orderScreenRepository.Queryable().Where(x => x.OrderId == dto.OrderId && (int)x.Status < 2).AnyAsync();
        if (screen) throw UserFriendlyException.SameMessage("工单存在甄别中的信息！");

        var order = await _orderRepository
            .Queryable()
            .Includes(d => d.Workflow)
            .FirstAsync(d => d.Id == dto.OrderId);
        if (order.Workflow.IsInCountersign) throw UserFriendlyException.SameMessage("工单会签中，无法进行特提！");

        var model = _mapper.Map<OrderSpecial>(dto);
        var orgs = order.HandlerOrgs;
        model.OrgId = orgs != null && orgs.Count > 0 ? orgs[0].Key : "";
        model.OrgName = orgs != null && orgs.Count > 0 ? orgs[0].Value : "";
        //if (!dto.Audit) model.State = 1;
        //取消根据进入界面判断是否审批  最新按照系统配置设定
        var audit = true;
        var setting = _systemSettingCacheManager.GetSetting(SettingConstants.SeatsMonitor);
        var settingStr = setting?.SettingValue;
        var roles = _sessionContext.Roles;
        foreach (var item in settingStr)
        {
            if (roles != null && roles.Contains(item)) audit = false;
        }
        if (!audit) model.State = 1;

        model.InitId();
        if (dto.Files.Any())
            model.FileJson = await _fileRepository.AddFileAsync(dto.Files, model.Id, "", HttpContext.RequestAborted);
        await _orderSpecialRepository.AddAsync(model, HttpContext.RequestAborted);
        if (model.State == 1)
        {
            var recall = new RecallDto
            {
                WorkflowId = dto.WorkflowId!,
                NextStepCode = dto.NextStepCode,
                NextStepName = dto.NextStepName,
                NextHandlers = dto.NextHandlers,
                Opinion = dto.Cause
            };
            if (dto.AlterTime)
                recall.External = new External { TimeLimit = dto.TimeLimit, TimeLimitUnit = dto.TimeLimitUnit };
            //if (dto.Files.Any()) recall.Files = dto.Files;
            await _workflowApplication.RecallAsync(recall, HttpContext.RequestAborted);
            var publish = await _orderPublishRepository.GetAsync(x => x.OrderId == dto.OrderId);
            if (publish != null)
            {
                var publishHistory = _mapper.Map<OrderPublishHistory>(publish);
                publishHistory.OrderPublishId = publish.Id;
                publishHistory.ArrangeTitleAfter = publish.ArrangeTitle;
                publishHistory.ArrangeTitleBefor = publish.ArrangeTitle;
                publishHistory.ArrangeContentAfter = publish.ArrangeContent;
                publishHistory.ArrangeContentBefor = publish.ArrangeContent;
                publishHistory.ArrangeOpinionAfter = publish.ArrangeOpinion;
                publishHistory.ArrangeOpinionBefor = publish.ArrangeOpinion;
                await _orderPublishHistoryRepository.AddAsync(publishHistory, HttpContext.RequestAborted);
                await _orderPublishRepository.RemoveAsync(publish, false, HttpContext.RequestAborted);
            }

            var visit = await _orderVisitRepository.GetAsync(x => x.OrderId == dto.OrderId && x.VisitState != EVisitState.None);
            if (visit != null)
            {
                visit.VisitState = EVisitState.None;
                await _orderVisitRepository.UpdateAsync(visit, HttpContext.RequestAborted);
            }

            if (order != null && ("001170".Equals(model.OrgId) ||
                                  "001177".Equals(model.OrgId) ||
                                  "001180".Equals(model.OrgId)))
            {
                await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderFlowRecalled,
               new PublishSpecialDto { Order = _mapper.Map<OrderDto>(order), Special = _mapper.Map<OrderSpecialDto>(model) }, cancellationToken: HttpContext.RequestAborted);

                //try
                //{
                //    await _provinceService.RevokeOrder(
                //        new PublishSpecialDto
                //        { Order = _mapper.Map<OrderDto>(order), Special = _mapper.Map<OrderSpecialDto>(model) },
                //        HttpContext.RequestAborted);
                //}
                //catch (Exception e)
                //{
                //    _logger.LogError("_provinceService.RevokeOrder throw exception: {ex}", e.Message);
                //}
            }
        }
    }

    /// <summary>
    /// 审批工单特提信息
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.AuditSpecial)]
    [HttpPut("special")]
    [LogFilter("审批工单特提")]
    public async Task Update([FromBody] AuditOrderSpecialDto dto)
    {
        var special = await _orderSpecialRepository.GetAsync(dto.Id);
        if (special is null) throw UserFriendlyException.SameMessage("无效特提审批信息！");
        if (special.State != 0) throw UserFriendlyException.SameMessage("无效特提审批信息,特提审批信息错误,该信息已审核！");
        _mapper.Map(dto, special);
        if (dto.Files.Any())
            special.ReplyFileJson =
                await _fileRepository.AddFileAsync(dto.Files, special.Id, "", HttpContext.RequestAborted);
        await _orderSpecialRepository.UpdateAsync(special, HttpContext.RequestAborted);
        if (special.State == 1)
        {
            var recall = new RecallDto
            {
                WorkflowId = dto.WorkflowId!,
                NextStepCode = dto.NextStepCode,
                NextStepName = dto.NextStepName,
                NextHandlers = dto.NextHandlers,
                Opinion = dto.Opinion
            };
            if (dto.AlterTime)
                recall.External = new External { TimeLimit = dto.TimeLimit, TimeLimitUnit = dto.TimeLimitUnit };
            //if (dto.Files.Any()) recall.Files = dto.Files;
            await _workflowApplication.RecallAsync(recall, HttpContext.RequestAborted);
            var publish = await _orderPublishRepository.GetAsync(x => x.OrderId == special.OrderId);
            if (publish != null)
            {
                var publishHistory = _mapper.Map<OrderPublishHistory>(publish);
                publishHistory.OrderPublishId = publish.Id;
                publishHistory.ArrangeTitleAfter = publish.ArrangeTitle;
                publishHistory.ArrangeTitleBefor = publish.ArrangeTitle;
                publishHistory.ArrangeContentAfter = publish.ArrangeContent;
                publishHistory.ArrangeContentBefor = publish.ArrangeContent;
                publishHistory.ArrangeOpinionAfter = publish.ArrangeOpinion;
                publishHistory.ArrangeOpinionBefor = publish.ArrangeOpinion;
                await _orderPublishHistoryRepository.AddAsync(publishHistory, HttpContext.RequestAborted);
                await _orderPublishRepository.RemoveAsync(publish, false, HttpContext.RequestAborted);
            }

            var visit = await _orderVisitRepository.GetAsync(x => x.OrderId == special.OrderId && x.VisitState != EVisitState.None);
            if (visit != null)
            {
                visit.VisitState = EVisitState.None;
                await _orderVisitRepository.UpdateAsync(visit, HttpContext.RequestAborted);
            }

            var order = await _orderRepository.GetAsync(x => x.Id == special.OrderId);
            if (order != null && ("001170".Equals(special.OrgId) ||
                                  "001177".Equals(special.OrgId) ||
                                  "001180".Equals(special.OrgId)))
            {
                await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderFlowRecalled,
             new PublishSpecialDto { Order = _mapper.Map<OrderDto>(order), Special = _mapper.Map<OrderSpecialDto>(special) }, cancellationToken: HttpContext.RequestAborted);

                //try
                //{
                //    await _provinceService.RevokeOrder(
                //        new PublishSpecialDto
                //        { Order = _mapper.Map<OrderDto>(order), Special = _mapper.Map<OrderSpecialDto>(special) },
                //        HttpContext.RequestAborted);
                //}
                //catch (Exception e)
                //{
                //    _logger.LogError("_provinceService.RevokeOrder throw exception: {ex}", e.Message);
                //}
            }
        }
    }

    /// <summary>
    /// 获取工单特提信息列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.AuditSpecialOrderList)]
    [HttpGet("special/list")]
    public async Task<PagedDto<OrderSpecialDto>> List([FromQuery] OrderSpecialListDto dto)
    {
        var (total, items) = await _orderSpecialRepository.Queryable()
            .Includes(x => x.Order)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                x => x.Order.No.Contains(dto.Keyword!) || x.Order.Title.Contains(dto.Keyword!))
            .WhereIF(dto.State.HasValue, x => x.State == dto.State)
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<OrderSpecialDto>(total, _mapper.Map<IReadOnlyList<OrderSpecialDto>>(items));
    }

    /// <summary>
    /// 工单列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.ApplySpecialOrderList)]
    [HttpGet("special/apply_list")]
    public async Task<PagedDto<OrderDto>> SpecialList([FromQuery] QueryOrderDto dto)
    {
        var query = _orderRepository.Queryable()
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Title.Contains(dto.Keyword!) || d.No.Contains(dto.Keyword!))
            //.WhereIF(!string.IsNullOrEmpty(dto.Content), d => d.Content.Contains(dto.Content!))
            .WhereIF(dto.AcceptTypes.Any(), d => dto.AcceptTypes.Contains(d.AcceptType))
            .WhereIF(dto.Channels.Any(), d => dto.Channels.Contains(d.SourceChannel))
            .WhereIF(dto.HotspotIds.Any(), d => dto.HotspotIds.Contains(d.HotspotId))
            .WhereIF(!string.IsNullOrEmpty(dto.TransferPhone), d => d.TransferPhone.Contains(dto.TransferPhone!))
            .WhereIF(dto.OrgCodes.Any(), d => dto.OrgCodes.Contains(d.Workflow.ActualHandleOrgCode))
            .WhereIF(!string.IsNullOrEmpty(dto.NameOrNo),
                d => d.AcceptorName.Contains(dto.NameOrNo!) || d.AcceptorStaffNo.Contains(dto.NameOrNo!))
            .WhereIF(dto.CreationTimeStart.HasValue, d => d.CreationTime >= dto.CreationTimeStart)
            .WhereIF(dto.CreationTimeEnd.HasValue, d => d.CreationTime <= dto.CreationTimeEnd)
            .WhereIF(dto.EmergencyLevels.Any(), d => dto.EmergencyLevels.Contains(d.EmergencyLevel))
            .WhereIF(!string.IsNullOrEmpty(dto.PhoneNo),
                d => d.FromPhone.Contains(dto.PhoneNo!) || d.Contact.Contains(dto.PhoneNo!))
            .WhereIF(!string.IsNullOrEmpty(dto.PushTypeCode), d => d.PushTypeCode == dto.PushTypeCode)
            .WhereIF(dto.ExpiredTimeStart.HasValue, d => d.ExpiredTime >= dto.ExpiredTimeStart)
            .WhereIF(dto.ExpiredTimeEnd.HasValue, d => d.ExpiredTime <= dto.ExpiredTimeEnd)
            .WhereIF(dto.Statuses.Any(), d => dto.Statuses.Contains(d.Status))
            .WhereIF(dto.Statuses.Any(d => d == EOrderStatus.BackToUnAccept),
                d => d.Status <= EOrderStatus.BackToUnAccept);
        if (!_sessionContext.OrgIsCenter && _sessionContext.OrgId.Length >= 6)
        {
            var oneCode = _sessionContext.OrgId.Substring(0, 6);
            query = query.Where(x =>
                x.AcceptorOrgCode.StartsWith(oneCode) && !x.AcceptorOrgCode.StartsWith(_sessionContext.OrgId));
        }

        var (total, items) = await query
            .OrderByDescending(d => d.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<OrderDto>(total, _mapper.Map<IReadOnlyList<OrderDto>>(items));
    }

    /// <summary>
    /// 获取工单特提信息
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("special/{id}")]
    public async Task<OrderSpecialDto> SpecialEntity(string id)
    {
        var item = await _orderSpecialRepository.Queryable()
            .Includes(x => x.Order)
            .FirstAsync(x => x.Id == id);
        var itemDto = new OrderSpecialDto();
        if (item != null)
        {
            itemDto = _mapper.Map<OrderSpecialDto>(item);
            if (itemDto.FileJson != null && itemDto.FileJson.Any())
            {
                var ids = itemDto.FileJson.Select(x => x.Id).ToList();
                itemDto.Files = await _fileRepository.GetFilesAsync(ids, HttpContext.RequestAborted);
            }
        }

        return itemDto;
    }

    /// <summary>
    /// 列表页面基础数据
    /// </summary>
    /// <returns></returns>
    [HttpGet("special/base/{id}")]
    public async Task<object> SpecialBaseData(string id)
    {
        var rsp = new
        {
            SpecialTimeType = EnumExts.GetDescriptions<ETimeType>(),
            SpecialReason = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.SpecialReason),
            Step = await _workflowApplication.GetRecallStepsAsync(id, HttpContext.RequestAborted)
        };
        return rsp;
    }

    #endregion

    #region 市民信息

    /// <summary>
    /// 新增市民信息
    /// </summary>
    /// <param name="dtos"></param>
    /// <returns></returns>
    [HttpPost("citizen")]
    [LogFilter("新增市民信息")]
    public async Task Add([FromBody] CitizenAddDto dto)
    {
        var citizen =
            await _citizenRepository.CountAsync(x => x.PhoneNumber == dto.PhoneNumber, HttpContext.RequestAborted);
        if (citizen > 0)
            throw UserFriendlyException.SameMessage("市民联系电话信息重复");
        await _citizenRepository.AddAsync(dto, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 删除市民信息
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.DeleteCitizen)]
    [HttpDelete("citizen")]
    [LogFilter("删除市民信息")]
    public async Task Delete([FromBody] CitizenDeleteDto dto)
    {
        await _citizenRepository.RemoveAsync(x => x.Id == dto.Id);
    }

    /// <summary>
    /// 更新市民信息
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.UpdateCitizen)]
    [HttpPut("citizen")]
    [LogFilter("更新市民信息")]
    public async Task Update([FromBody] CitizenUpdateDto dto)
    {
        var citizen = await _citizenRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (citizen is null)
            throw UserFriendlyException.SameMessage("无效市民信息");
        _mapper.Map(dto, citizen);
        citizen.LastModificationName = _sessionContext.UserName;
        await _citizenRepository.UpdateAsync(citizen, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 获取市民信息列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.CitizenList)]
    [HttpGet("citizen/list")]
    public async Task<PagedDto<CitizenDto>> List([FromQuery] CitizenListDto dto)
    {
        var (total, items) = await _citizenRepository.Queryable()
            .WhereIF(!string.IsNullOrEmpty(dto.PhoneNumber), x => x.PhoneNumber.Contains(dto.PhoneNumber!))
            .WhereIF(!string.IsNullOrEmpty(dto.Label), x => x.Label != null && x.Label.Contains(dto.Label!))
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<CitizenDto>(total, _mapper.Map<IReadOnlyList<CitizenDto>>(items));
    }

    /// <summary>
    /// 获取市民信息
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("citizen/{id}")]
    public async Task<Citizen> CitizenEntity(string id)
    {
        return await _citizenRepository.Queryable()
            .Includes(x => x.labelDetails)
            .FirstAsync(x => x.Id == id);
    }

    /// <summary>
    /// 获取市民信息
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("citizen_phone/{phone}")]
    public async Task<object> Citizen(string phone)
    {
        //市民基本信息
        var citizen = await _citizenRepository.Queryable()
            .Includes(x => x.labelDetails)
            .FirstAsync(x => x.PhoneNumber == phone);
        //工单历史 
        var oders = await _orderRepository.Queryable().Where(x => x.Contact == phone)
            .OrderBy(x => x.CreationTime, OrderByType.Desc).ToListAsync();
        var allOrderNum = oders.Count;
        var endOrderNum = oders.Count(x => (int)x.Status >= 300);
        var handOrderNum =
            oders.Count(x => (int)x.Status < 300);
        var DissatisfactionNum = await _orderVisitedDetailRepository.Queryable()
            .Includes(x => x.OrderVisit)
            .Includes(x => x.OrderVisit, v => v.Order)
            .Where(x => x.OrderVisit.Order.Contact == phone && (SqlFunc.JsonField(x.OrgProcessingResults, "Value") == "不满意" ||
                                                                SqlFunc.JsonField(x.OrgProcessingResults, "Value") == "非常不满意"))
            .Distinct().Select(x => new { x.OrderVisit.OrderId }).CountAsync();
        //来电历史
        //TODO 等待通讯对接完成 还缺少 上次来电时间 
        //关注诉求
        var hotspotNames = string.Join(",", oders.Select(x => x.HotspotName).Distinct().Take(5).ToList());
        var rsp = new
        {
            Citizen = citizen,
            LastCallTime = DateTime.Now,
            Order = new
            {
                allOrderNum = allOrderNum,
                endOrderNum = endOrderNum,
                handOrderNum = handOrderNum,
                DissatisfactionNum = DissatisfactionNum
            },
            CallHistory = new { AllCallNum = 0, ConnectNum = 0, CallBackNum = 0 },
            HotspotNames = hotspotNames,
        };
        return rsp;
    }


    /// <summary>
    /// 新增市民标签信息
    /// </summary>
    /// <param name="dtos"></param>
    /// <returns></returns>
    [HttpPost("citizen_label")]
    public async Task Add([FromBody] LabelDetailAddDto dto)
    {
        var label = await _labelDetailRepository.CountAsync(x => x.CitizenId == dto.CitizenId && x.Label == dto.Label,
            HttpContext.RequestAborted);
        if (label > 0)
            throw UserFriendlyException.SameMessage("市民联系标签信息重复");
        await _citizenRepository.LabelAddAsync(dto, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 删除市民标签信息
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpDelete("citizen_label")]
    public async Task Delete([FromBody] LabelDetailDeleteDto dto)
    {
        var label = await _labelDetailRepository.GetAsync(x => x.Id == dto.Id, HttpContext.RequestAborted);
        if (label == null || (label.CreatorName != _sessionContext.UserName))
            throw UserFriendlyException.SameMessage("市民联系标签信息错误");
        await _citizenRepository.LabelDeleteAsync(label, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 获取市民标签信息列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("citizen_label/list")]
    public async Task<PagedDto<LabelDetailDto>> List([FromQuery] CitizenQueryDto dto)
    {
        var (total, items) = await _labelDetailRepository.Queryable()
            .Includes(x => x.Citizen)
            .WhereIF(!string.IsNullOrEmpty(dto.Label), x => x.Label.Contains(dto.Label!))
            .WhereIF(!string.IsNullOrEmpty(dto.CreatorName),
                x => x.CreatorName != null && x.CreatorName.Contains(dto.CreatorName!))
            .Where(x => x.CitizenId == dto.CitizenId)
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<LabelDetailDto>(total, _mapper.Map<IReadOnlyList<LabelDetailDto>>(items));
    }

    #endregion

    #region 重复性事件

    /// <summary>
    /// 新增重复性事件
    /// </summary>
    /// <param name="dtos"></param>
    /// <returns></returns>
    [HttpPost("repeatable_event")]
    [LogFilter("新增重复性事件")]
    public async Task Add([FromBody] RepeatableEventAddDto dto)
    {
        var repeatable = _mapper.Map<RepeatableEvent>(dto);
        var repeatableId = await _repeatableEventRepository.AddAsync(repeatable, HttpContext.RequestAborted);
        List<RepeatableEventDetail> detail;
        if (!string.IsNullOrEmpty(repeatableId) && dto.Details.Any())
            dto.Details.ForEach(x => x.RepeatableId = repeatableId);
        detail = _mapper.Map<List<RepeatableEventDetail>>(dto.Details);
        if (detail.Any())
            await _repeatableEventDetailRepository.AddRangeAsync(detail, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 删除重复性事件
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpDelete("repeatable_event")]
    [LogFilter("删除重复性事件")]
    public async Task Delete([FromBody] RepeatableEventDeleteDto dto)
    {
        await _repeatableEventRepository.RemoveAsync(x => x.Id == dto.Id);
        await _repeatableEventDetailRepository.RemoveAsync(x => x.RepeatableId == dto.Id);
    }

    /// <summary>
    /// 删除重复性事件明细
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpDelete("repeatable_event_detail/{id}")]
    [LogFilter("删除重复性事件")]
    public async Task Delete([FromBody] string id)
    {
        await _repeatableEventDetailRepository.RemoveAsync(x => x.Id == id);
    }

    /// <summary>
    /// 更新重复性事件
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.UpdateRepeatableEvent)]
    [HttpPut("repeatable_event")]
    [LogFilter("更新重复性事件")]
    public async Task Update([FromBody] RepeatableEventUpdateDto dto)
    {
        var repeatable = await _repeatableEventRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (repeatable is null)
            throw UserFriendlyException.SameMessage("无效重复性事件");
        _mapper.Map(dto, repeatable);
        repeatable.LastModificationName = _sessionContext.UserName;
        await _repeatableEventRepository.UpdateAsync(repeatable, HttpContext.RequestAborted);
        List<RepeatableEventDetail> detail;
        if (dto.Details.Any())
            dto.Details.ForEach(x => x.RepeatableId = dto.Id);
        await _repeatableEventDetailRepository.DeleteAsync(dto.Id, HttpContext.RequestAborted);
        detail = _mapper.Map<List<RepeatableEventDetail>>(dto.Details);
        if (detail.Any())
            await _repeatableEventDetailRepository.AddRangeAsync(detail, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 获取重复性事件列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("repeatable_event/list")]
    public async Task<PagedDto<RepeatableEventDto>> List([FromQuery] RepeatableEventListDto dto)
    {
        var (total, items) = await _repeatableEventRepository.Queryable()
            .Includes(x => x.Details)
            .Includes(x => x.Details, y => y.Order)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                d => d.Title.Contains(dto.Keyword!) || (d.KeyWords != null && d.KeyWords.Contains(dto.Keyword!)))
            .WhereIF(dto.CreationTimeStart.HasValue, d => d.CreationTime >= dto.CreationTimeStart)
            .WhereIF(dto.CreationTimeEnd.HasValue, d => d.CreationTime <= dto.CreationTimeEnd)
            .WhereIF(!string.IsNullOrEmpty(dto.Code), x => x.Code != null && x.Code.Contains(dto.Code!))
            .WhereIF(!string.IsNullOrEmpty(dto.Title), x => x.Title.Contains(dto.Title!))
            .WhereIF(!string.IsNullOrEmpty(dto.KeyWords), x => x.KeyWords != null && x.KeyWords.Contains(dto.KeyWords!))
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<RepeatableEventDto>(total, _mapper.Map<IReadOnlyList<RepeatableEventDto>>(items));
    }

    /// <summary>
    /// 获取重复性事件
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("repeatable_event")]
    public async Task<RepeatableEvent> CitizenEntity([FromQuery] RepeatableEventEntityDto dto)
    {
        return await _repeatableEventRepository.Queryable()
            .Includes(x =>
                x.Details.WhereIF(!string.IsNullOrEmpty(dto.Keyword), x => x.Order.Title.Contains(dto.Keyword!))
                    .ToList())
            .Includes(x => x.Details, y => y.Order)
            .FirstAsync(x => x.Id == dto.Id);
    }

    #endregion

    #region 工单词库

    /// <summary>
    /// 新增工单词库
    /// </summary>
    /// <param name="dtos"></param>
    /// <returns></returns>
    [Permission(EPermission.AddOrderWord)]
    [HttpPost("order_word")]
    [LogFilter("新增工单词库")]
    public async Task Add([FromBody] OrderWordAddDto dto)
    {
        var word = _mapper.Map<OrderWord>(dto);
        await _orderWrodRepository.AddAsync(word, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 删除工单词库
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.DeleteOrderWord)]
    [HttpDelete("order_word")]
    [LogFilter("删除工单词库")]
    public async Task Delete([FromBody] OrderWordDeleteDto dto)
    {
        await _orderRepository.RemoveOrderWrodBatchAsync(dto.Ids, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 更新工单词库
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.UpdateOrderWord)]
    [HttpPut("order_word")]
    [LogFilter("更新工单词库")]
    public async Task Update([FromBody] OrderWordUpdateDto dto)
    {
        var word = await _orderWrodRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (word is null)
            throw UserFriendlyException.SameMessage("无效工单词库");
        _mapper.Map(dto, word);
        word.LastModificationName = _sessionContext.UserName;
        await _orderWrodRepository.UpdateAsync(word, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 获取工单词库列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [Permission(EPermission.OrderWordList)]
    [HttpGet("order_word/list")]
    public async Task<PagedDto<OrderWordDto>> List([FromQuery] OrderWordListDto dto)
    {
        var (total, items) = await _orderWrodRepository.Queryable()
            .WhereIF(!string.IsNullOrEmpty(dto.Tag), x => x.Tag == dto.Tag!)
            .WhereIF(!string.IsNullOrEmpty(dto.Classify), x => x.Classify.Contains(dto.Classify!))
            .WhereIF(!string.IsNullOrEmpty(dto.Synonym), x => x.Synonym != null && x.Synonym.Contains(dto.Synonym!))
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<OrderWordDto>(total, _mapper.Map<IReadOnlyList<OrderWordDto>>(items));
    }

    /// <summary>
    /// 获取工单词库
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("order_word/{id}")]
    public async Task<OrderWord> OrderWordEntity(string id)
    {
        return await _orderWrodRepository.Queryable()
            .FirstAsync(x => x.Id == id);
    }

    /// <summary>
    /// 获取工单词库基本信息
    /// </summary>
    /// <returns></returns>
    [HttpGet("order_word/base")]
    public async Task<object> Base()
    {
        var rsp = new
        {
            OrderWordClassify = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.OrderWordClassify),
        };
        return rsp;
    }

    #endregion

    #region 工单观察

    /// <summary>
    /// 新增工单观察
    /// </summary>
    /// <param name="dtos"></param>
    /// <returns></returns>
    [Permission(EPermission.AddOrderObserve)]
    [HttpPost("order_observe")]
    [LogFilter("新增工单观察")]
    public async Task Add([FromBody] OrderObserveAddDto dto)
    {
        var ids = dto.OrderIds.Select(x => x.OrderId).ToList();
        var list = await _orderObserveRepository.Queryable().In(x => x.OrderId, ids).Select(x => x.OrderId)
            .ToListAsync();
        if (list.Any())
            dto.OrderIds = ids.Except(list).Select(x => new OrdersObserveAddDto { OrderId = x }).ToList();
        if (!dto.OrderIds.Any())
            throw UserFriendlyException.SameMessage("无效工单观察,当前所选工单都已观察");
        var observe = _mapper.Map<List<OrderObserve>>(dto.OrderIds);
        await _orderObserveRepository.AddRangeAsync(observe, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 删除工单观察
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpDelete("order_observe")]
    [LogFilter("删除工单观察")]
    public async Task Delete([FromBody] OrderObserveDeleteDto dto)
    {
        await _orderRepository.RemoveOrderObserveBatchAsync(dto.Ids, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 更新工单观察
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpPut("order_observe")]
    [LogFilter("更新工单观察")]
    public async Task Update([FromBody] OrderObserveUpdateDto dto)
    {
        var word = await _orderObserveRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (word is null)
            throw UserFriendlyException.SameMessage("无效工单观察");
        _mapper.Map(dto, word);
        await _orderObserveRepository.UpdateAsync(word, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 获取工单观察列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("order_observe/list")]
    public async Task<PagedDto<OrderObserveDto>> List([FromQuery] OrderObserveListDto dto)
    {
        var (total, items) = await _orderObserveRepository.Queryable()
            .Includes(x => x.Order)
            .WhereIF(dto.IsProvince.HasValue, x => x.Order.IsProvince == dto.IsProvince)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                x => x.Order.No.Contains(dto.Keyword!) || x.Order.Title.Contains(dto.Keyword!))
            //.WhereIF(!string.IsNullOrEmpty(dto.Title), x => x.Order.Title.Contains(dto.Title!))
            //.WhereIF(!string.IsNullOrEmpty(dto.No), x => x.Order.No.Contains(dto.No!))
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<OrderObserveDto>(total, _mapper.Map<IReadOnlyList<OrderObserveDto>>(items));
    }

    /// <summary>
    /// 获取工单观察
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("order_observe/{id}")]
    public async Task<OrderObserve> OrderObserveEntity(string id)
    {
        return await _orderObserveRepository.Queryable()
            .FirstAsync(x => x.Id == id);
    }

    #endregion

    #region 工单终结

    /// <summary>
    /// 新增工单终结
    /// </summary>
    /// <param name="dtos"></param>
    /// <returns></returns>
    [Permission(EPermission.AddOrderFinality)]
    [HttpPost("order_finality")]
    [LogFilter("新增工单终结")]
    public async Task Add([FromBody] OrderFinalityAddDto dto)
    {
        var ids = dto.OrderIds.Select(x => x.OrderId).ToList();
        var list = await _orderFinalityRepository.Queryable().In(x => x.OrderId, ids).Select(x => x.OrderId)
            .ToListAsync();
        if (list.Any())
            dto.OrderIds = ids.Except(list).Select(x => new OrdersFinalityAddDto { OrderId = x }).ToList();
        if (!dto.OrderIds.Any())
            throw UserFriendlyException.SameMessage("无效工单终结,当前所选工单都已终结");
        var observe = _mapper.Map<List<OrderFinality>>(dto.OrderIds);
        await _orderFinalityRepository.AddRangeAsync(observe, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 删除工单终结
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpDelete("order_finality")]
    [LogFilter("删除工单终结")]
    public async Task Delete([FromBody] OrderFinalityDeleteDto dto)
    {
        await _orderRepository.RemoveOrderFinalityBatchAsync(dto.Ids, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 更新工单终结
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpPut("order_finality")]
    [LogFilter("更新工单终结")]
    public async Task Update([FromBody] OrderFinalityUpdateDto dto)
    {
        var word = await _orderFinalityRepository.GetAsync(dto.Id, HttpContext.RequestAborted);
        if (word is null)
            throw UserFriendlyException.SameMessage("无效工单观察");
        _mapper.Map(dto, word);
        await _orderFinalityRepository.UpdateAsync(word, HttpContext.RequestAborted);
    }

    /// <summary>
    /// 获取工单终结列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("order_finality/list")]
    public async Task<PagedDto<OrderFinalityDto>> List([FromQuery] OrderFinalityListDto dto)
    {
        var (total, items) = await _orderFinalityRepository.Queryable()
            .Includes(x => x.Order)
            .WhereIF(dto.IsProvince.HasValue, x => x.Order.IsProvince == dto.IsProvince)
            .WhereIF(!string.IsNullOrEmpty(dto.Keyword),
                x => x.Order.No.Contains(dto.Keyword!) || x.Order.Title.Contains(dto.Keyword!))
            //.WhereIF(!string.IsNullOrEmpty(dto.Title), x => x.Order.Title.Contains(dto.Title!))
            //.WhereIF(!string.IsNullOrEmpty(dto.No), x => x.Order.No.Contains(dto.No!))
            .OrderByDescending(x => x.CreationTime)
            .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
        return new PagedDto<OrderFinalityDto>(total, _mapper.Map<IReadOnlyList<OrderFinalityDto>>(items));
    }

    /// <summary>
    /// 获取工单终结
    /// </summary>
    /// <param name="id"></param>
    /// <returns></returns>
    [HttpGet("order_finality/{id}")]
    public async Task<OrderFinality> OrderFinalityEntity(string id)
    {
        return await _orderFinalityRepository.Queryable()
            .FirstAsync(x => x.Id == id);
    }

    #endregion

    #region 超期查询

    /// <summary>
    /// 工单即将超期列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("order/about_expire/list")]
    public async Task<PagedDto<OrderDto>> AboutList([FromQuery] AboutToExpireListDto dto)
    {
        return await _orderApplication.GetAboutToExpireAsync(dto, HttpContext.RequestAborted);
    }

    ///// <summary>
    ///// 工单即将超期节点列表
    ///// </summary>
    ///// <param name="dto"></param>
    ///// <returns></returns>
    //[HttpGet("order/about_expire_node/list")]
    //public async Task<PagedDto<WorkflowOrderDto>> AboutNodeList([FromQuery] AboutToExpireListDto dto)
    //{
    //    return await _orderApplication.GetAboutToExpireNodeAsync(dto, HttpContext.RequestAborted);
    //}

    /// <summary>
    /// 工单超期列表
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("order/expire/list")]
    public async Task<PagedDto<OrderDto>> List([FromQuery] AboutToExpireListDto dto)
    {
        return await _orderApplication.GetToExpireAsync(dto, HttpContext.RequestAborted);
    }

    ///// <summary>
    ///// 工单超期节点列表
    ///// </summary>
    ///// <param name="dto"></param>
    ///// <returns></returns>
    //[HttpGet("order/expire_node/list")]
    //public async Task<PagedDto<WorkflowOrderDto>> NodeList([FromQuery] AboutToExpireListDto dto)
    //{
    //    return await _orderApplication.GetToExpireNodeAsync(dto, HttpContext.RequestAborted);
    //}

    #endregion

    #region 工单签收

    /// <summary>
    /// 工单签收
    /// </summary>
    [HttpPost("sign/{orderId}")]
    [LogFilter("工单签收")]
    public async Task Sign(string orderId)
    {
        var order = await _orderRepository.GetAsync(orderId, HttpContext.RequestAborted);
        if (order == null)
            throw new UserFriendlyException($"无效工单编号, orderId: {orderId}", "无效工单编号");
        if (order.IsSigned())
            throw new UserFriendlyException("该工单已被签收");
        order.Sign(_sessionContext.RequiredUserId, _sessionContext.UserName);

        await _orderRepository.UpdateAsync(order, HttpContext.RequestAborted);
    }

    #endregion

    #region 获取企业信息
    /// <summary>
    /// 获取企业信息
    /// </summary>
    /// <param name="dto"></param>
    /// <returns></returns>
    [HttpGet("enterprise/list")]
    [LogFilter("查询企业列表")]
    public async Task<EnterpriseListData> GetEnterpriseList([FromQuery] PagedKeywordRequest dto)
    {
        return await _enterpriseService.GetEnterpriseList(dto.Keyword!, dto.PageIndex, dto.PageSize, HttpContext.RequestAborted, _cacheResponse);
    }
    #endregion
}