AiController.cs 62 KB

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  1. 
  2. using Consul;
  3. using DocumentFormat.OpenXml.Wordprocessing;
  4. using DotNetCore.CAP;
  5. using Hotline.Ai.CallOut;
  6. using Hotline.Ai.Jths;
  7. using Hotline.Ai.Visit;
  8. using Hotline.Application.Orders;
  9. using Hotline.Application.Quality;
  10. using Hotline.Caching.Interfaces;
  11. using Hotline.Caching.Services;
  12. using Hotline.Orders;
  13. using Hotline.Repository.SqlSugar.Extensions;
  14. using Hotline.Settings;
  15. using Hotline.Share.Dtos;
  16. using Hotline.Share.Dtos.Ai;
  17. using Hotline.Share.Dtos.Order;
  18. using Hotline.Share.Enums.Ai;
  19. using Hotline.Share.Enums.Order;
  20. using Hotline.Share.Enums.Quality;
  21. using Hotline.Tools;
  22. using MapsterMapper;
  23. using Microsoft.AspNetCore.Authorization;
  24. using Microsoft.AspNetCore.Mvc;
  25. using Microsoft.Extensions.Options;
  26. using Newtonsoft.Json;
  27. using Novacode.NETCorePort;
  28. using Org.BouncyCastle.Utilities;
  29. using SqlSugar;
  30. using System.Runtime.CompilerServices;
  31. using System.Threading;
  32. using XF.Domain.Authentications;
  33. using XF.Domain.Constants;
  34. using XF.Domain.Exceptions;
  35. using XF.Domain.Repository;
  36. using XF.Utility.EnumExtensions;
  37. namespace Hotline.Api.Controllers
  38. {
  39. public class AiController: BaseController
  40. {
  41. private readonly ISystemSettingCacheManager _systemSettingCacheManager;
  42. private readonly IRepository<AiOrderVisit> _aiOrderVisitRepository;
  43. private readonly IRepository<AiOrderVisitDetail> _aiOrderVisitDetailRepository;
  44. private readonly IRepository<OrderVisit> _orderVisitRepository;
  45. private readonly IRepository<OrderVisitDetail> _orderVisitDetailRepository;
  46. private readonly IMapper _mapper;
  47. //private readonly IOptionsSnapshot<AiVisitConfig> _options;
  48. private readonly IAiVisitService _aiVisitService;
  49. private readonly ILogger<AiController> _logger;
  50. private readonly ICapPublisher _capPublisher;
  51. private readonly IOrderRepository _orderRepository;
  52. private readonly IQualityApplication _qualityApplication;
  53. private readonly ISystemDicDataCacheManager _sysDicDataCacheManager;
  54. private readonly IRepository<CallOutTemplate> _callOutTemplateRepository;
  55. private readonly IRepository<CallOutTask> _callOutTaskRepository;
  56. private readonly IRepository<CallOutTaskDetail> _callOutTaskDetailRepository;
  57. private readonly ISessionContext _sessionContext;
  58. private readonly IAiOrderVisitApplication _aiOrderVisitApplication;
  59. public AiController(ISystemSettingCacheManager systemSettingCacheManager,IRepository<AiOrderVisit> aiOrderVisitRepository,IRepository<AiOrderVisitDetail> aiOrderVisitDetailRepository,IRepository<OrderVisit> orderVisitRepository,IRepository<OrderVisitDetail> orderVisitDetailRepository,IMapper mapper, /*IOptionsSnapshot<AiVisitConfig> options,*/IAiVisitService aiVisitService, ILogger<AiController> logger,ICapPublisher capPublisher,IOrderRepository orderRepository,IQualityApplication qualityApplication, ISystemDicDataCacheManager sysDicDataCacheManager,IRepository<CallOutTemplate> callOutTemplateRepository, IRepository<CallOutTask> callOutTaskRepository,IRepository<CallOutTaskDetail> callOutTaskDetailRepository,ISessionContext sessionContext,IAiOrderVisitApplication aiOrderVisitApplication)
  60. {
  61. _systemSettingCacheManager = systemSettingCacheManager;
  62. _aiOrderVisitRepository = aiOrderVisitRepository;
  63. _aiOrderVisitDetailRepository = aiOrderVisitDetailRepository;
  64. _orderVisitRepository = orderVisitRepository;
  65. _orderVisitDetailRepository = orderVisitDetailRepository;
  66. _mapper = mapper;
  67. //_options = options;
  68. _aiVisitService = aiVisitService;
  69. _logger = logger;
  70. _capPublisher = capPublisher;
  71. _orderRepository = orderRepository;
  72. _qualityApplication = qualityApplication;
  73. _sysDicDataCacheManager = sysDicDataCacheManager;
  74. _callOutTemplateRepository = callOutTemplateRepository;
  75. _callOutTaskRepository = callOutTaskRepository;
  76. _callOutTaskDetailRepository = callOutTaskDetailRepository;
  77. _sessionContext = sessionContext;
  78. _aiOrderVisitApplication = aiOrderVisitApplication;
  79. }
  80. /// <summary>
  81. /// 智能语音导航配置查询
  82. /// </summary>
  83. /// <param name="count"></param>
  84. /// <returns></returns>
  85. [HttpGet("ivr/access-confirm")]
  86. [AllowAnonymous]
  87. public async Task<bool> AccessConfirm([FromQuery]int count)
  88. {
  89. //获取是否开启智能语音队列
  90. bool isAiIvr = bool.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.IsAIIVR)?.SettingValue[0]);
  91. if (!isAiIvr)
  92. return false;
  93. //获取智能语音队列数
  94. var queueNum = int.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.QueueNum)?.SettingValue[0]);
  95. if (count < queueNum)
  96. return false;
  97. //判断是否在时间段内
  98. var aiIVRTimeArr = _systemSettingCacheManager.GetSetting(SettingConstants.AIIVRTime)?.SettingValue;
  99. bool IsOk = false;
  100. aiIVRTimeArr.ForEach((item) => {
  101. List<string> times = JsonConvert.DeserializeObject<List<string>>(item);
  102. var beginTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " " + times[0] + ":00");
  103. var endTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " " + times[1] + ":00");
  104. if (DateTime.Now>beginTime && DateTime.Now< endTime)
  105. {
  106. IsOk = true;
  107. }
  108. });
  109. return IsOk;
  110. }
  111. #region 批量外呼
  112. #region 批量外呼模板
  113. /// <summary>
  114. /// 外呼模板列表
  115. /// </summary>
  116. /// <param name="dto"></param>
  117. /// <returns></returns>
  118. [HttpGet("callout-template-list")]
  119. public async Task<PagedDto<AiCallOutTemplateQueryRep>> AiCallOutTemplateQuery([FromQuery]AiCallOutTemplateQueryRequest dto)
  120. {
  121. var (total,items) =await _callOutTemplateRepository.Queryable()
  122. .Includes(x=>x.CallOutTasks)
  123. .WhereIF(!string.IsNullOrEmpty(dto.TemplateName), x => x.TemplateName.Contains(dto.TemplateName))
  124. .WhereIF(dto.StartTime != null, x => x.CreationTime >= dto.StartTime)
  125. .WhereIF(dto.EndTime != null, x => x.CreationTime <= dto.EndTime)
  126. .Select(x => new AiCallOutTemplateQueryRep()
  127. {
  128. Id = x.Id,
  129. TemplateName = x.TemplateName,
  130. TemplateContent = x.TemplateContent,
  131. CallOutTaskCount = x.CallOutTasks.Count(),
  132. CreationTime = x.CreationTime,
  133. IsEnable = x.IsEnable,
  134. CreatorName = x.CreatorName,
  135. CreatorOrgName = x.CreatorOrgName,
  136. })
  137. .OrderByDescending(x => x.CreationTime)
  138. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  139. return new PagedDto<AiCallOutTemplateQueryRep>(total,items);
  140. }
  141. /// <summary>
  142. /// 新增外呼模板
  143. /// </summary>
  144. /// <param name="dto"></param>
  145. /// <returns></returns>
  146. [HttpPost("add-callouttemplate")]
  147. public async Task AddCallOutTemplate([FromBody]CallOutTemplateDto dto)
  148. {
  149. var callOutTemplate = _mapper.Map<CallOutTemplate>(dto);
  150. callOutTemplate.IsEnable = true;
  151. await _callOutTemplateRepository.AddAsync(callOutTemplate, HttpContext.RequestAborted);
  152. }
  153. /// <summary>
  154. /// 修改外呼模板
  155. /// </summary>
  156. /// <param name="dto"></param>
  157. /// <returns></returns>
  158. [HttpPost("update-callouttemplate")]
  159. public async Task UpdateCallOutTemplate([FromBody] UpdateCallOutTemplateDto dto)
  160. {
  161. var model = await _callOutTemplateRepository.Queryable().Includes(x=>x.CallOutTasks).FirstAsync(x => x.Id == dto.Id, HttpContext.RequestAborted);
  162. if (model == null)
  163. throw UserFriendlyException.SameMessage("无效模板");
  164. //验证是否有待执行的外呼任务
  165. if (model.CallOutTasks.Any(x=>x.AiCallOutTaskState!= EAiCallOutTaskState.Ended))
  166. {
  167. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法修改!");
  168. }
  169. model.TemplateName = dto.TemplateName;
  170. model.TemplateContent = dto.TemplateContent;
  171. await _callOutTemplateRepository.UpdateAsync(model, HttpContext.RequestAborted);
  172. }
  173. /// <summary>
  174. /// 删除外呼模板
  175. /// </summary>
  176. /// <param name="id"></param>
  177. /// <returns></returns>
  178. [HttpDelete("del-callouttemplate")]
  179. public async Task DelCallOutTemplate([FromQuery]string id)
  180. {
  181. var model = await _callOutTemplateRepository.Queryable().Includes(x => x.CallOutTasks).FirstAsync(x => x.Id == id, HttpContext.RequestAborted);
  182. if (model == null)
  183. throw UserFriendlyException.SameMessage("无效模板");
  184. //验证是否有待执行的外呼任务
  185. if (model.CallOutTasks.Any(x => x.AiCallOutTaskState != EAiCallOutTaskState.Ended))
  186. {
  187. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法删除!");
  188. }
  189. await _callOutTemplateRepository.RemoveAsync(id, true, HttpContext.RequestAborted);
  190. }
  191. /// <summary>
  192. /// 外呼模板启用禁用
  193. /// </summary>
  194. /// <param name="id"></param>
  195. /// <returns></returns>
  196. [HttpGet("callouttemplate-enable-unenable")]
  197. public async Task CallOutTemplateEnableAndUnEnable([FromQuery]string id)
  198. {
  199. var model = await _callOutTemplateRepository.Queryable().Includes(x => x.CallOutTasks).FirstAsync(x => x.Id == id, HttpContext.RequestAborted);
  200. if (model == null)
  201. throw UserFriendlyException.SameMessage("无效模板");
  202. //验证是否有待执行的外呼任务
  203. if (model.CallOutTasks.Any(x => x.AiCallOutTaskState != EAiCallOutTaskState.Ended))
  204. {
  205. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法操作!");
  206. }
  207. model.IsEnable = !model.IsEnable;
  208. await _callOutTemplateRepository.UpdateAsync(model, HttpContext.RequestAborted);
  209. }
  210. #endregion
  211. #region 批量外呼任务
  212. /// <summary>
  213. /// 批量外呼任务列表
  214. /// </summary>
  215. /// <param name="dto"></param>
  216. /// <returns></returns>
  217. [HttpGet("callout/callouttask-list")]
  218. public async Task<PagedDto<AiCallOutListRep>> AiCallOutList([FromQuery]AiCallOutListRequest dto)
  219. {
  220. var (total,items) = await _callOutTaskRepository.Queryable()
  221. .Includes(x => x.CallOutTemplate)
  222. .WhereIF(!string.IsNullOrEmpty(dto.TaskName), x => x.TaskName.Contains(dto.TaskName))
  223. .WhereIF(dto.AiCallOutTaskState != null, x => x.AiCallOutTaskState == dto.AiCallOutTaskState)
  224. .WhereIF(dto.StartTime.HasValue,x=>x.CreationTime>= dto.StartTime)
  225. .WhereIF(dto.EndTime.HasValue,x=>x.CreationTime<=dto.EndTime)
  226. .OrderByDescending(x => x.CreationTime)
  227. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  228. return new PagedDto<AiCallOutListRep>(total, _mapper.Map<IReadOnlyList<AiCallOutListRep>>(items));
  229. }
  230. /// <summary>
  231. /// 外呼任务列表基础数据
  232. /// </summary>
  233. /// <returns></returns>
  234. [HttpGet("callout/list-basedata")]
  235. public async Task<object> AiCallOuttListBaseData()
  236. {
  237. return new {
  238. AiCallOutTaskState = EnumExts.GetDescriptions<EAiCallOutTaskState>(),
  239. AiCallOutState = EnumExts.GetDescriptions<EAiCallOutState>()
  240. };
  241. }
  242. /// <summary>
  243. /// 批量外呼任务明细列表
  244. /// </summary>
  245. /// <param name="dto"></param>
  246. /// <returns></returns>
  247. [HttpGet("callout/callouttaskdetail")]
  248. public async Task<PagedDto<AiCallOutDetailListRep>> AiCallOutDetailList([FromQuery] AiCallOutDetailListRequest dto)
  249. {
  250. var (total, items) = await _callOutTaskDetailRepository.Queryable()
  251. .Where(x => x.CallOutTaskId == dto.Id)
  252. .WhereIF(!string.IsNullOrEmpty(dto.OuterNo),x=>x.OuterNo.Contains(dto.OuterNo))
  253. .WhereIF(!string.IsNullOrEmpty(dto.Name),x=>x.Name.Contains(dto.Name))
  254. .WhereIF(dto.AiCallOutState!=null,x=>x.AiCallOutState== dto.AiCallOutState)
  255. .OrderByDescending(x => x.CreationTime)
  256. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  257. return new PagedDto<AiCallOutDetailListRep>(total,_mapper.Map<IReadOnlyList<AiCallOutDetailListRep>>(items));
  258. }
  259. /// <summary>
  260. /// 新增批量外呼任务
  261. /// </summary>
  262. /// <param name="dto"></param>
  263. /// <returns></returns>
  264. [HttpPost("callout/add-callout")]
  265. public async Task AddAiCallOut([FromBody] AddAiCallOutRequest dto)
  266. {
  267. //验证是否有重复电话
  268. if (dto.AddAiCallOutTaskDetailDtos.DistinctBy(x => x.OuterNo).Count() != dto.AddAiCallOutTaskDetailDtos.Count)
  269. {
  270. throw UserFriendlyException.SameMessage("任务中存在重复外呼号码,请检查后重新提交");
  271. }
  272. var model = _mapper.Map<CallOutTask>(dto);
  273. var detaillist = _mapper.Map<List<CallOutTaskDetail>>(dto.AddAiCallOutTaskDetailDtos);
  274. model.AiCallOutTaskState = EAiCallOutTaskState.NoStarted;
  275. model.HasVisitCount = dto.AddAiCallOutTaskDetailDtos.Count;
  276. model.VisitedCount = 0;
  277. model.VisitedFailCount = 0;
  278. var id = await _callOutTaskRepository.AddAsync(model, HttpContext.RequestAborted);
  279. detaillist.ForEach(x =>
  280. {
  281. x.CallOutTaskId = id;
  282. x.AiCallOutState = EAiCallOutState.InProgress;
  283. });
  284. await _callOutTaskDetailRepository.AddRangeAsync(detaillist, HttpContext.RequestAborted);
  285. #region 获取系统设置
  286. var callOutSceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutSceneUid)?.SettingValue[0];
  287. var callOutRuleUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutRuleUid)?.SettingValue[0];
  288. var CallOutContentKey = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutContentKey)?.SettingValue[0];
  289. #endregion
  290. var pushModel = await _callOutTaskRepository.Queryable()
  291. .Includes(x => x.CallOutTemplate)
  292. .Includes(x => x.CallOutTaskDetails)
  293. .FirstAsync(x => x.Id == id);
  294. var newModel = await _aiVisitService.CreateAiCallOutTask(pushModel, callOutSceneUid, callOutRuleUid, CallOutContentKey, HttpContext.RequestAborted);
  295. if (string.IsNullOrEmpty(newModel.BatchUid))
  296. {
  297. newModel.AiCallOutTaskState = EAiCallOutTaskState.Ended;
  298. }
  299. await _callOutTaskRepository.UpdateAsync(newModel, HttpContext.RequestAborted);
  300. await _callOutTaskDetailRepository.UpdateRangeAsync(newModel.CallOutTaskDetails, HttpContext.RequestAborted);
  301. }
  302. /// <summary>
  303. /// 可用外呼模板
  304. /// </summary>
  305. /// <returns></returns>
  306. [HttpGet("callout/canuse-template")]
  307. public async Task<List<CanUseCallOutTemplateListRep>> CanUseCallOutTemplateList()
  308. {
  309. var list = await _callOutTemplateRepository.Queryable().Where(x => x.IsEnable == true).ToListAsync(HttpContext.RequestAborted);
  310. return _mapper.Map<List<CanUseCallOutTemplateListRep>>(list);
  311. }
  312. /// <summary>
  313. /// 终止外呼任务
  314. /// </summary>
  315. /// <param name="request"></param>
  316. /// <returns></returns>
  317. [HttpPost("callout/closecallouttask")]
  318. public async Task CloseCalloutTask([FromBody] CloseCalloutTaskReq request)
  319. {
  320. switch (request.TypeId)
  321. {
  322. case 1:
  323. var aiVisit = await _aiOrderVisitRepository.Queryable()
  324. .Includes(x => x.AiOrderVisitDetails,s=>s.OrderVisit)
  325. .FirstAsync(x => x.Id == request.Id,HttpContext.RequestAborted);
  326. if (aiVisit!=null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  327. {
  328. if (aiVisit.TaskState != EAiOrderVisitTaskState.Pause)
  329. throw UserFriendlyException.SameMessage("请先暂停任务,再进行终止;");
  330. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "cancel", HttpContext.RequestAborted);
  331. if (!isOk)
  332. throw UserFriendlyException.SameMessage("终止失败");
  333. aiVisit.TaskState = EAiOrderVisitTaskState.Close;
  334. aiVisit.AiOrderVisitDetails.ForEach(async x =>
  335. {
  336. if (x.AiOrderVisitState == EAiOrderVisitState.NoStarted)
  337. {
  338. x.AiOrderVisitState = EAiOrderVisitState.LoseEfficacy;
  339. x.OrderVisit.VisitState = EVisitState.WaitForVisit;
  340. }
  341. await _orderVisitRepository.UpdateAsync(x.OrderVisit);
  342. });
  343. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  344. await _aiOrderVisitDetailRepository.UpdateRangeAsync(aiVisit.AiOrderVisitDetails, HttpContext.RequestAborted);
  345. }
  346. break;
  347. case 2:
  348. var callOut = await _callOutTaskRepository.Queryable()
  349. .Includes(x => x.CallOutTaskDetails)
  350. .FirstAsync(x => x.Id == request.Id);
  351. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  352. {
  353. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.Pause)
  354. throw UserFriendlyException.SameMessage("请先暂停任务,再进行终止;");
  355. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "cancel", HttpContext.RequestAborted);
  356. if (!isOk)
  357. throw UserFriendlyException.SameMessage("终止失败");
  358. //处理业务数据
  359. callOut.AiCallOutTaskState = EAiCallOutTaskState.Close;
  360. callOut.CallOutTaskDetails.ForEach(x =>
  361. {
  362. if (x.AiCallOutState == EAiCallOutState.NoStarted)
  363. x.AiCallOutState = EAiCallOutState.LoseEfficacy;
  364. });
  365. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  366. await _callOutTaskDetailRepository.UpdateRangeAsync(callOut.CallOutTaskDetails, HttpContext.RequestAborted);
  367. }
  368. break;
  369. default:
  370. throw UserFriendlyException.SameMessage("未知业务");
  371. }
  372. }
  373. /// <summary>
  374. /// 暂停外呼任务
  375. /// </summary>
  376. /// <param name="request"></param>
  377. /// <returns></returns>
  378. [HttpPost("callout/pausecallouttask")]
  379. public async Task PauseCalloutTask([FromBody] CloseCalloutTaskReq request)
  380. {
  381. switch (request.TypeId)
  382. {
  383. case 1:
  384. var aiVisit = await _aiOrderVisitRepository.Queryable()
  385. .FirstAsync(x => x.Id == request.Id,HttpContext.RequestAborted);
  386. if (aiVisit != null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  387. {
  388. if (aiVisit.TaskState != EAiOrderVisitTaskState.NoStarted && aiVisit.TaskState != EAiOrderVisitTaskState.InProgress)
  389. throw UserFriendlyException.SameMessage("当前状态不能终止");
  390. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "stop", HttpContext.RequestAborted);
  391. if (!isOk)
  392. throw UserFriendlyException.SameMessage("终止失败");
  393. aiVisit.TaskState = EAiOrderVisitTaskState.Pause;
  394. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  395. }
  396. break;
  397. case 2:
  398. var callOut = await _callOutTaskRepository.Queryable()
  399. .FirstAsync(x => x.Id == request.Id);
  400. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  401. {
  402. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.NoStarted && callOut.AiCallOutTaskState != EAiCallOutTaskState.InProgress)
  403. throw UserFriendlyException.SameMessage("当前状态不能终止");
  404. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "stop", HttpContext.RequestAborted);
  405. if (!isOk)
  406. throw UserFriendlyException.SameMessage("终止失败");
  407. //处理业务数据
  408. callOut.AiCallOutTaskState = EAiCallOutTaskState.Pause;
  409. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  410. }
  411. break;
  412. default:
  413. throw UserFriendlyException.SameMessage("未知业务");
  414. }
  415. }
  416. /// <summary>
  417. /// 启动外呼任务
  418. /// </summary>
  419. /// <param name="request"></param>
  420. /// <returns></returns>
  421. [HttpPost("callout/startcallouttask")]
  422. public async Task StartCalloutTask([FromBody] CloseCalloutTaskReq request)
  423. {
  424. switch (request.TypeId)
  425. {
  426. case 1:
  427. var aiVisit = await _aiOrderVisitRepository.Queryable()
  428. .FirstAsync(x => x.Id == request.Id, HttpContext.RequestAborted);
  429. if (aiVisit != null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  430. {
  431. if (aiVisit.TaskState != EAiOrderVisitTaskState.Pause)
  432. throw UserFriendlyException.SameMessage("当前状态不能启动");
  433. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "start", HttpContext.RequestAborted);
  434. if (!isOk)
  435. throw UserFriendlyException.SameMessage("启动失败");
  436. aiVisit.TaskState = EAiOrderVisitTaskState.InProgress;
  437. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  438. }
  439. break;
  440. case 2:
  441. var callOut = await _callOutTaskRepository.Queryable()
  442. .FirstAsync(x => x.Id == request.Id);
  443. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  444. {
  445. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.Pause)
  446. throw UserFriendlyException.SameMessage("当前状态不能启动");
  447. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "start", HttpContext.RequestAborted);
  448. if (!isOk)
  449. throw UserFriendlyException.SameMessage("启动失败");
  450. //处理业务数据
  451. callOut.AiCallOutTaskState = EAiCallOutTaskState.InProgress;
  452. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  453. }
  454. break;
  455. default:
  456. break;
  457. }
  458. }
  459. #endregion
  460. #endregion
  461. #region 智能回访
  462. /// <summary>
  463. /// 智能回访外呼结果回传
  464. /// </summary>
  465. /// <param name="dto"></param>
  466. /// <returns></returns>
  467. [AllowAnonymous]
  468. [HttpPost("aivisit/aivisit-back")]
  469. public async Task AiVisitBack([FromBody]AiVisitBackDto dto)
  470. {
  471. _logger.LogInformation($"收到智能外呼结果回传:{JsonConvert.SerializeObject(dto)}");
  472. var SceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.VisitSceneUid)?.SettingValue[0];//场景ID
  473. var CallOutSceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutSceneUid)?.SettingValue[0];//批量外呼场景ID
  474. //回访
  475. if (dto.SceneUid== SceneUid)
  476. {
  477. var aiOrderVisit = await _aiOrderVisitRepository.Queryable()
  478. .Includes(x => x.AiOrderVisitDetails, s => s.OrderVisit, d => d.Order)
  479. .FirstAsync(x => x.BatchUid == dto.BatchUid);
  480. if (aiOrderVisit != null)
  481. {
  482. //验证记录中是否存在有结果的任务
  483. if (dto.TaskStatus == 6)//执行完
  484. {
  485. #region 获取所有配置参数
  486. var QuestionIdZero = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdZero)?.SettingValue[0]; //是否联系
  487. var QuestionIdOne = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdOne)?.SettingValue[0];//是否解决
  488. var QuestionIdTwo = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdTwo)?.SettingValue[0];//办件结果满意度
  489. //var QuestionIdThree = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdThree)?.SettingValue[0];//坐席是否满意
  490. var VisitContentIdOne = _systemSettingCacheManager.GetSetting(SettingConstants.VisitContentIdOne)?.SettingValue[0];//办件结果不满意原因
  491. //var VisitContentIdTwo = _systemSettingCacheManager.GetSetting(SettingConstants.VisitContentIdTwo)?.SettingValue[0];//坐席不满意原因
  492. #endregion
  493. var aiOrderVisitDetail = aiOrderVisit.AiOrderVisitDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  494. if (aiOrderVisitDetail != null)
  495. {
  496. var callRecord = dto.CallRecordList.OrderBy(x => x.CallNo).LastOrDefault();
  497. // 回访结果(ReturnVisit)[1成功、0不涉及、-1失败]
  498. if (callRecord != null) //有结果的任务
  499. {
  500. aiOrderVisitDetail.AiOrderVisitState = Share.Enums.Ai.EAiOrderVisitState.Ended; //更新AI子表
  501. aiOrderVisitDetail.AiVisitTime = DateTime.Now;
  502. aiOrderVisitDetail.CallTime = string.IsNullOrEmpty(callRecord.CallTime)? null : DateTime.Parse(callRecord.CallTime);
  503. aiOrderVisit.VisitedCount++;
  504. //处理结果
  505. var visitDetail = _orderVisitDetailRepository.Queryable().Where(x => x.VisitId == aiOrderVisitDetail.OrderVisit.Id).ToList();
  506. //先处理子表
  507. //处理部门
  508. var orgDetail = visitDetail.Where(x => x.VisitTarget == Share.Enums.Order.EVisitTarget.Org).ToList();
  509. //过滤结果
  510. Kv? orgProcessingResults = null;
  511. //var orgHandledAttitude = new Kv();
  512. ESeatEvaluate? seatEvaluate = ESeatEvaluate.DefaultSatisfied;
  513. var visitContent = "";
  514. var seatVisitContent = "默认满意";
  515. var volveConent = "";
  516. bool? isSolve = null;
  517. bool? isContact = null;
  518. //通话录音
  519. var recordUrl = callRecord.RecordUrl;
  520. if (callRecord.QuestionnaireResult!=null)
  521. {
  522. foreach (var item in callRecord.QuestionnaireResult)
  523. {
  524. ////服务过程满意度
  525. //if (item.QuestionId == _options.Value.QuestionIdOne)
  526. //{
  527. // if (item.QuestionResult == "满意")
  528. // {
  529. // orgHandledAttitude = new Kv() { Key="4", Value="满意" };
  530. // }
  531. // else
  532. // {
  533. // orgHandledAttitude = new Kv() { Key = "2", Value = "不满意" };
  534. // }
  535. //}
  536. //是否联系
  537. if (item.QuestionId == QuestionIdZero)
  538. {
  539. if (item.QuestionResult == "有联系")
  540. {
  541. isContact = true;
  542. }
  543. else if (item.QuestionResult == "没有联系")
  544. {
  545. isContact = false;
  546. }
  547. }
  548. //是否解决
  549. if (item.QuestionId == QuestionIdOne)
  550. {
  551. if (item.QuestionResult == "得到解决")
  552. {
  553. isSolve = true;
  554. }
  555. else if (item.QuestionResult == "未得到解决")
  556. {
  557. isSolve = false;
  558. }
  559. }
  560. //办件结果满意度
  561. if (item.QuestionId == QuestionIdTwo)
  562. {
  563. if (item.QuestionResult == "办件结果满意")
  564. {
  565. orgProcessingResults = new Kv() { Key = "4", Value = "满意" };
  566. }
  567. else if (item.QuestionResult == "办件结果不满意")
  568. {
  569. orgProcessingResults = new Kv() { Key = "2", Value = "不满意" };
  570. visitContent = callRecord.SceneVariable != null ? callRecord.SceneVariable[VisitContentIdOne] : "";
  571. }
  572. }
  573. else
  574. {
  575. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.WaitForVisit;
  576. }
  577. ////坐席是否满意
  578. //if (item.QuestionId == QuestionIdThree)
  579. //{
  580. // if (item.QuestionResult == "满意接电坐席")
  581. // {
  582. // seatEvaluate = ESeatEvaluate.Satisfied;
  583. // }
  584. // else if (item.QuestionResult == "不满意接电坐席")
  585. // {
  586. // seatEvaluate = ESeatEvaluate.NoSatisfied;
  587. // seatVisitContent = callRecord.SceneVariable != null ? callRecord.SceneVariable[VisitContentIdTwo] : "";
  588. // }
  589. //}
  590. }
  591. }
  592. //先处理坐席(因没有坐席回访,所以默认满意)
  593. var seatDetail = visitDetail.Where(x => x.VisitTarget == Share.Enums.Order.EVisitTarget.Seat).ToList();
  594. seatDetail.ForEach(x =>
  595. {
  596. x.VoiceEvaluate = Share.Enums.Order.EVoiceEvaluate.Satisfied;
  597. x.SeatEvaluate = seatEvaluate;
  598. x.VisitContent = seatVisitContent;
  599. });
  600. //处理结果
  601. orgDetail.ForEach(x =>
  602. {
  603. //x.OrgHandledAttitude = orgHandledAttitude;
  604. if (orgProcessingResults!=null)
  605. {
  606. x.OrgProcessingResults = orgProcessingResults;
  607. }
  608. x.VisitContent = visitContent;
  609. x.Volved = isSolve;
  610. x.IsContact = isContact;
  611. if (string.IsNullOrEmpty(orgProcessingResults?.Key) || isSolve == null || isContact == null || orgProcessingResults?.Value == "不满意")
  612. {
  613. //x.OrgNoSatisfiedReason = new List<Kv>() { new Kv() { Key = "7", Value = "未回复" } };
  614. //TODO 记录不满意原因到内容中供人工回访甄别选择不满意原因
  615. if (dto.CallTimes.Value>=1 && orgProcessingResults is null)
  616. {
  617. orgProcessingResults = new Kv() { Key = "0", Value = "默认满意" };
  618. aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.Visited;
  619. aiOrderVisitDetail.OrderVisit.NowEvaluate = orgProcessingResults;
  620. x.VisitContent = "智能回访两次未接默认已回访";
  621. x.Volved = true;
  622. x.IsContact = true;
  623. x.OrgProcessingResults = orgProcessingResults;
  624. seatDetail.ForEach(x =>
  625. {
  626. x.VoiceEvaluate = Share.Enums.Order.EVoiceEvaluate.Satisfied;
  627. x.SeatEvaluate = ESeatEvaluate.DefaultSatisfied;
  628. x.VisitContent = "智能回访两次未接默认已回访";
  629. });
  630. }
  631. else
  632. {
  633. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.WaitForVisit;
  634. aiOrderVisitDetail.OrderVisit.IsEffectiveAiVisit = false;
  635. }
  636. }
  637. else
  638. {
  639. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.Visited;
  640. aiOrderVisitDetail.OrderVisit.IsEffectiveAiVisit = true;
  641. }
  642. });
  643. await _orderVisitDetailRepository.UpdateRangeAsync(seatDetail, HttpContext.RequestAborted);
  644. await _orderVisitDetailRepository.UpdateRangeAsync(orgDetail, HttpContext.RequestAborted);
  645. //var first = orgProcessingResults; //aiOrderVisitDetail.OrderVisit.OrderVisitDetails.FirstOrDefault(x => x.VisitTarget == EVisitTarget.Org);
  646. //处理主表
  647. aiOrderVisitDetail.OrderVisit.AiVisitCount++;
  648. aiOrderVisitDetail.OrderVisit.VisitTime = DateTime.Now;
  649. aiOrderVisitDetail.OrderVisit.RecordUrl = recordUrl;
  650. aiOrderVisitDetail.OrderVisit.IsPutThrough = true;
  651. aiOrderVisitDetail.OrderVisit.RecordUrl = recordUrl;
  652. aiOrderVisitDetail.OrderVisit.VisitType = Share.Enums.Order.EVisitType.ChipVoiceVisit;
  653. aiOrderVisitDetail.OrderVisit.AiVisitTime();
  654. aiOrderVisitDetail.IsSuccess = true;
  655. aiOrderVisitDetail.AiVolved = isSolve;
  656. aiOrderVisitDetail.AiIsContact = isContact;
  657. aiOrderVisitDetail.AiVolveConent = visitContent;
  658. aiOrderVisitDetail.AiSeatEvaluate = seatEvaluate;
  659. aiOrderVisitDetail.AiOrgProcessingResults = orgProcessingResults;
  660. aiOrderVisitDetail.AiOrgNoSatisfiedReason = visitContent;
  661. aiOrderVisitDetail.AiSeatNoSatisfiedReason = seatVisitContent;
  662. aiOrderVisitDetail.CallTimes = dto.CallTimes.Value;
  663. if (orgProcessingResults != null)
  664. {
  665. aiOrderVisitDetail.OrderVisit.NowEvaluate = orgProcessingResults;
  666. }
  667. //处理是否回访完成
  668. await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit, HttpContext.RequestAborted);
  669. //处理Order表
  670. if (orgProcessingResults != null && !string.IsNullOrEmpty(orgProcessingResults.Key) && aiOrderVisitDetail.OrderVisit.VisitState == EVisitState.Visited)
  671. {
  672. aiOrderVisitDetail.OrderVisit.Order.Visited(orgProcessingResults.Key, orgProcessingResults.Value);
  673. await _orderRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit.Order);
  674. //推省上
  675. var orderDto = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order);
  676. await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisited,
  677. new PublishVisitDto()
  678. {
  679. Order = orderDto,
  680. No = aiOrderVisitDetail.OrderVisit.No,
  681. VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  682. VisitName = aiOrderVisitDetail.OrderVisit.CreatorName,
  683. VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  684. VisitRemark = string.IsNullOrEmpty(visitContent) ? aiOrderVisitDetail.OrderVisit.NowEvaluate?.Value : visitContent,
  685. AreaCode = aiOrderVisitDetail.OrderVisit.Order.AreaCode!,
  686. SubjectResultSatifyCode = orgProcessingResults.Key,
  687. FirstSatisfactionCode = aiOrderVisitDetail.OrderVisit.Order.FirstVisitResultCode!,
  688. ClientGuid = ""
  689. }, cancellationToken: HttpContext.RequestAborted);
  690. //推门户
  691. await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  692. {
  693. Id = aiOrderVisitDetail.OrderVisit.Id,
  694. Order = orderDto,
  695. OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(aiOrderVisitDetail.OrderVisit.OrderVisitDetails),
  696. VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  697. VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  698. PublishTime = aiOrderVisitDetail.OrderVisit.PublishTime,
  699. }, cancellationToken: HttpContext.RequestAborted);
  700. }
  701. }
  702. else
  703. {
  704. aiOrderVisitDetail.AiOrderVisitState = (Share.Enums.Ai.EAiOrderVisitState)(dto.TaskStatus); //更新AI子表
  705. aiOrderVisit.VisitedFailCount++;
  706. //处理回访主表
  707. aiOrderVisitDetail.OrderVisit.AiVisitTime();
  708. aiOrderVisitDetail.OrderVisit.AiVisitCount++;
  709. aiOrderVisitDetail.OrderVisit.IsCanAiVisit = true;
  710. aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.WaitForVisit;
  711. aiOrderVisitDetail.IsSuccess = false;
  712. await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit, HttpContext.RequestAborted);
  713. }
  714. //var callRecord = dto.CallRecordList.OrderByDescending(x => x.CallNo).FirstOrDefault(x => x.ReturnVisit == 1);
  715. await _aiOrderVisitDetailRepository.UpdateAsync(aiOrderVisitDetail, HttpContext.RequestAborted);
  716. if ((aiOrderVisit.VisitedFailCount + aiOrderVisit.VisitedCount) == aiOrderVisit.HasVisitCount)
  717. {
  718. aiOrderVisit.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.Ended;
  719. }
  720. else
  721. {
  722. aiOrderVisit.TaskState = EAiOrderVisitTaskState.InProgress;
  723. }
  724. await _aiOrderVisitRepository.UpdateAsync(aiOrderVisit, HttpContext.RequestAborted);
  725. #region 注释
  726. //处理不满意结果(如果差评没有不满意原因则不能视为回访完成) --(不满意设置为失效,生成新的人工回访记录)
  727. //处理网站通知差评数据
  728. //if (aiOrderVisitDetail.OrderVisit.Order.Source == ESource.Hotline && aiOrderVisitDetail.OrderVisit.OrderVisitDetails.Any(x => x.OrgHandledAttitude?.Key == "1" || x.OrgHandledAttitude?.Key == "2" || x.OrgProcessingResults?.Key == "1" || x.OrgProcessingResults?.Key == "2"))
  729. //{
  730. // //处理老数据
  731. // aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.None;
  732. // await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit);
  733. // //推送老数据变更给门户
  734. // await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  735. // {
  736. // Id = aiOrderVisitDetail.OrderVisit.Id,
  737. // Order = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order),
  738. // OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(aiOrderVisitDetail.OrderVisit.OrderVisitDetails),
  739. // VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  740. // VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  741. // VisitState = aiOrderVisitDetail.OrderVisit.VisitState,
  742. // PublishTime = aiOrderVisitDetail.OrderVisit.PublishTime,
  743. // }, cancellationToken: HttpContext.RequestAborted);
  744. // //包含不满意数据,重新生成新的回访
  745. // var newOrderVisit = _mapper.Map<OrderVisit>(aiOrderVisitDetail.OrderVisit);
  746. // newOrderVisit.InitId();
  747. // newOrderVisit.VisitState = EVisitState.NoSatisfiedWaitForVisit;
  748. // newOrderVisit.VisitTime = null;
  749. // newOrderVisit.IsCanHandle = false;
  750. // newOrderVisit.IsCanAiVisit = false;
  751. // newOrderVisit.AiVisitCount = 0;
  752. // await _orderVisitRepository.AddAsync(newOrderVisit, HttpContext.RequestAborted);
  753. // var visitDetail = _orderVisitDetailRepository.Queryable().Where(x => x.VisitId == aiOrderVisitDetail.OrderVisit.Id);
  754. // var list = _mapper.Map<List<OrderVisitDetail>>(visitDetail);
  755. // list.ForEach(x =>
  756. // {
  757. // x.VisitId = newOrderVisit.Id;
  758. // x.VoiceEvaluate = null;
  759. // x.VoiceEvaluate = null;
  760. // x.OrgHandledAttitude = null;
  761. // x.OrgNoSatisfiedReason = null;
  762. // x.OrgProcessingResults = null;
  763. // x.VisitContent = "";
  764. // });
  765. // await _orderVisitDetailRepository.AddRangeAsync(list, HttpContext.RequestAborted);
  766. // //推送新数据给门户
  767. // await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  768. // {
  769. // Id = newOrderVisit.Id,
  770. // Order = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order),
  771. // OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(list),
  772. // VisitTime = newOrderVisit.VisitTime,
  773. // VisitType = newOrderVisit.VisitType,
  774. // VisitState = newOrderVisit.VisitState,
  775. // PublishTime = newOrderVisit.PublishTime,
  776. // }, cancellationToken: HttpContext.RequestAborted);
  777. //}
  778. //else
  779. //{
  780. #endregion
  781. if (aiOrderVisitDetail.OrderVisit.VisitState == EVisitState.Visited)
  782. {
  783. //写入质检
  784. await _qualityApplication.AddQualityAsync(EQualitySource.Visit, aiOrderVisitDetail.OrderVisit.Order.Id, aiOrderVisitDetail.OrderVisit.Id,
  785. HttpContext.RequestAborted);
  786. }
  787. //}
  788. }
  789. }
  790. else
  791. {
  792. //失败
  793. var aiOrderVisitDetail = aiOrderVisit.AiOrderVisitDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  794. if (aiOrderVisitDetail!=null)
  795. {
  796. aiOrderVisitDetail.AiOrderVisitState = (EAiOrderVisitState)dto.TaskStatus;
  797. await _aiOrderVisitDetailRepository.UpdateAsync(aiOrderVisitDetail, HttpContext.RequestAborted);
  798. }
  799. }
  800. }
  801. }
  802. //批量外呼
  803. else if(dto.SceneUid == CallOutSceneUid)
  804. {
  805. var callOut = await _callOutTaskRepository.Queryable()
  806. .Includes(x => x.CallOutTaskDetails)
  807. .FirstAsync(x => x.BatchUid == dto.BatchUid);
  808. if (callOut != null)
  809. {
  810. var aicallOutDetail = callOut.CallOutTaskDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  811. if (aicallOutDetail != null)
  812. {
  813. if (dto.TaskStatus == 6)
  814. {
  815. var callRecord = dto.CallRecordList.OrderBy(x => x.CallNo).LastOrDefault();
  816. if (callRecord!=null)
  817. {
  818. aicallOutDetail.IsSuccess = true;
  819. aicallOutDetail.AiCallOutState = Share.Enums.Ai.EAiCallOutState.Ended; //更新AI子表
  820. aicallOutDetail.CallOutTime = DateTime.Now;
  821. callOut.VisitedCount++;
  822. }
  823. else
  824. {
  825. aicallOutDetail.IsSuccess = false;
  826. aicallOutDetail.AiCallOutState = (EAiCallOutState)dto.TaskStatus;
  827. aicallOutDetail.CallOutTime = DateTime.Now;
  828. callOut.VisitedFailCount++;
  829. }
  830. }
  831. else
  832. {
  833. aicallOutDetail.IsSuccess = false;
  834. aicallOutDetail.AiCallOutState = (EAiCallOutState)dto.TaskStatus;
  835. aicallOutDetail.CallOutTime = DateTime.Now;
  836. callOut.VisitedFailCount++;
  837. }
  838. if ((callOut.VisitedFailCount + callOut.VisitedCount) == callOut.HasVisitCount)
  839. {
  840. callOut.AiCallOutTaskState = EAiCallOutTaskState.Ended;
  841. }
  842. else
  843. {
  844. callOut.AiCallOutTaskState = EAiCallOutTaskState.InProgress;
  845. }
  846. await _callOutTaskRepository.UpdateAsync(callOut,HttpContext.RequestAborted);
  847. await _callOutTaskDetailRepository.UpdateAsync(aicallOutDetail,HttpContext.RequestAborted);
  848. }
  849. }
  850. }
  851. else
  852. {
  853. }
  854. }
  855. /// <summary>
  856. /// 智能回访列表
  857. /// </summary>
  858. /// <param name="dto"></param>
  859. /// <returns></returns>
  860. [HttpGet("aivisit/aivisit-list")]
  861. public async Task<PagedDto<AiOrderVisitDto>> AiVisitList([FromQuery]AiVisitListDto dto)
  862. {
  863. var query = _aiOrderVisitApplication.QuerysAiOrderVisit(dto);
  864. var (total, items) = await query
  865. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  866. return new PagedDto<AiOrderVisitDto>(total, _mapper.Map<IReadOnlyList<AiOrderVisitDto>>(items));
  867. }
  868. /// <summary>
  869. /// 智能回访任务导出
  870. /// </summary>
  871. /// <param name="dto"></param>
  872. /// <returns></returns>
  873. [HttpPost("aivisit/taskexport")]
  874. public async Task<FileStreamResult> ExportAiOrderVisit([FromBody]ExportExcelDto<AiVisitListDto> dto)
  875. {
  876. var query = _aiOrderVisitApplication.QuerysAiOrderVisit(dto.QueryDto);
  877. List<AiOrderVisit> aiOrderVisits;
  878. if (dto.IsExportAll)
  879. {
  880. aiOrderVisits = await query.ToListAsync(HttpContext.RequestAborted);
  881. }
  882. else
  883. {
  884. var (_, items) = await query.ToPagedListAsync(dto.QueryDto, HttpContext.RequestAborted);
  885. aiOrderVisits = items;
  886. }
  887. var aiOrderVisitDtos = _mapper.Map<ICollection<AiOrderVisitDto>>(aiOrderVisits);
  888. dynamic? dynamicClass = DynamicClassHelper.CreateDynamicClass(dto.ColumnInfos);
  889. var dtos = aiOrderVisitDtos
  890. .Select(stu => _mapper.Map(stu, typeof(AiOrderVisitDto), dynamicClass))
  891. .Cast<object>()
  892. .ToList();
  893. var stream = ExcelHelper.CreateStream(dtos);
  894. return ExcelStreamResult(stream, "智能回访任务");
  895. }
  896. /// <summary>
  897. /// 智能回访明细
  898. /// </summary>
  899. /// <param name="dto"></param>
  900. /// <returns></returns>
  901. [HttpGet("aivisit/aivisitdetail-list")]
  902. public async Task<PagedDto<AiOrderVisitDetailDto>> AiVisitDetailList([FromQuery]AiVisitDetailListDto dto)
  903. {
  904. var query = _aiOrderVisitApplication.QueryAiOrderVisitDetail(dto);
  905. var (total,items) =await query.ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  906. return new PagedDto<AiOrderVisitDetailDto>(total, _mapper.Map<IReadOnlyList<AiOrderVisitDetailDto>>(items));
  907. }
  908. /// <summary>
  909. /// 智能回访明细导出
  910. /// </summary>
  911. /// <param name="dto"></param>
  912. /// <returns></returns>
  913. [HttpPost("aivisit/taskdetailexport")]
  914. public async Task<FileStreamResult> ExportAiOrderVisitDetail([FromBody]ExportExcelDto<AiVisitDetailListDto> dto)
  915. {
  916. var query = _aiOrderVisitApplication.QueryAiOrderVisitDetail(dto.QueryDto);
  917. List<AiOrderVisitDetail> aiOrderVisits;
  918. if (dto.IsExportAll)
  919. {
  920. aiOrderVisits = await query.ToListAsync(HttpContext.RequestAborted);
  921. }
  922. else
  923. {
  924. var (_, items) = await query.ToPagedListAsync(dto.QueryDto, HttpContext.RequestAborted);
  925. aiOrderVisits = items;
  926. }
  927. var aiOrderVisitDetailDtos = _mapper.Map<ICollection<AiOrderVisitDetailDto>>(aiOrderVisits);
  928. dynamic? dynamicClass = DynamicClassHelper.CreateDynamicClass(dto.ColumnInfos);
  929. var dtos = aiOrderVisitDetailDtos
  930. .Select(stu => _mapper.Map(stu, typeof(AiOrderVisitDetailDto), dynamicClass))
  931. .Cast<object>()
  932. .ToList();
  933. var stream = ExcelHelper.CreateStream(dtos);
  934. return ExcelStreamResult(stream, "智能回访明细");
  935. }
  936. /// <summary>
  937. /// 可进行智能回访记录
  938. /// </summary>
  939. /// <returns></returns>
  940. [HttpGet("aivisit/canaivisit-list")]
  941. public async Task<IReadOnlyList<OrderVisitDto>> CanAiVisitList([FromQuery]CanAiVisitListDto dto)
  942. {
  943. var items= await _orderVisitRepository.Queryable()
  944. .Includes(x=>x.Order)
  945. .Where(x => x.VisitState == Share.Enums.Order.EVisitState.WaitForVisit && x.IsCanAiVisit == true && x.EmployeeId == _sessionContext.RequiredUserId)
  946. .WhereIF(!string.IsNullOrEmpty(dto.Hotspot), d => d.Order.HotspotSpliceName != null && d.Order.HotspotSpliceName.Contains(dto.Hotspot))//热点类型
  947. .WhereIF(!string.IsNullOrEmpty(dto.AcceptType), d => d.Order.AcceptTypeCode == dto.AcceptType)//受理类型
  948. .WhereIF(!string.IsNullOrEmpty(dto.No), x => x.No.Contains(dto.No)) //工单编码
  949. .WhereIF(!string.IsNullOrEmpty(dto.Title),x=> x.Order.Title.Contains(dto.Title))
  950. .Where(x=> !string.IsNullOrEmpty(x.Order.Contact) && SqlFunc.Length(x.Order.Contact)>6)
  951. .ToListAsync();
  952. return _mapper.Map<IReadOnlyList<OrderVisitDto>>(items);
  953. }
  954. /// <summary>
  955. /// 任务页面基础数据
  956. /// </summary>
  957. /// <returns></returns>
  958. [HttpGet("aivisit/taskbase-data")]
  959. public async Task<object> AiVisitTaskBaseData()
  960. {
  961. var rsp = new
  962. {
  963. AiOrderVisitTaskState = EnumExts.GetDescriptions<EAiOrderVisitTaskState>(),
  964. AiOrderVisitState = EnumExts.GetDescriptions<EAiOrderVisitState>()
  965. };
  966. return rsp;
  967. }
  968. /// <summary>
  969. /// 页面基础数据
  970. /// </summary>
  971. /// <returns></returns>
  972. [HttpGet("aivisit/base-data")]
  973. public async Task<object> BaseData()
  974. {
  975. var rsp = new
  976. {
  977. AcceptTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.AcceptType),
  978. };
  979. return rsp;
  980. }
  981. /// <summary>
  982. /// 新增智能回访任务
  983. /// </summary>
  984. /// <returns></returns>
  985. [HttpPost("aivisit/add-aivisit")]
  986. public async Task AddAiVisit([FromBody]AddAiVisitDto dto)
  987. {
  988. //验证是否有重复电话
  989. //有重复电话自动排除
  990. dto.AiOrderVisitDetails = dto.AiOrderVisitDetails.DistinctBy(x => x.OuterNo.Trim()).ToList() ;
  991. //if (dto.AiOrderVisitDetails.DistinctBy(x=>x.OuterNo.Trim()).Count() != dto.AiOrderVisitDetails.Count)
  992. //{
  993. // throw UserFriendlyException.SameMessage("任务中存在重复外呼号码,请检查后重新提交");
  994. //}
  995. var model = _mapper.Map<AiOrderVisit>(dto);
  996. var detaillist = _mapper.Map<List<AiOrderVisitDetail>>(dto.AiOrderVisitDetails);
  997. model.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.NoStarted;
  998. model.RuleType = 2;
  999. model.HasVisitCount = dto.AiOrderVisitDetails.Count;
  1000. model.VisitedCount = 0;
  1001. model.VisitedFailCount = 0;
  1002. var id = await _aiOrderVisitRepository.AddAsync(model, HttpContext.RequestAborted);
  1003. detaillist.ForEach(x =>
  1004. {
  1005. x.AiOrderVisitId = id;
  1006. x.AiOrderVisitState = Share.Enums.Ai.EAiOrderVisitState.InProgress;
  1007. });
  1008. await _aiOrderVisitDetailRepository.AddRangeAsync(detaillist, HttpContext.RequestAborted);
  1009. //推送任务
  1010. //准备原始数据
  1011. var pushModel = await _aiOrderVisitRepository.Queryable()
  1012. .Includes(x => x.AiOrderVisitDetails, s => s.Order)
  1013. .Includes(x => x.AiOrderVisitDetails, s => s.OrderVisit, q => q.OrderVisitDetails)
  1014. .FirstAsync(x => x.Id == id);
  1015. #region 获取系统设置
  1016. var sceneuid = _systemSettingCacheManager.GetSetting(SettingConstants.VisitSceneUid)?.SettingValue[0];
  1017. var ruleuId = _systemSettingCacheManager.GetSetting(SettingConstants.VisitRuleUid)?.SettingValue[0];
  1018. var visitFromNameKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitFromNameKey)?.SettingValue[0];
  1019. var visitFromGenderKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitFromGenderKey)?.SettingValue[0];
  1020. var visitCreationTimeKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitCreationTimeKey)?.SettingValue[0];
  1021. var visitOrderTitleKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitOrderTitleKey)?.SettingValue[0];
  1022. var visitIsCallOrderKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitIsCallOrder)?.SettingValue[0];
  1023. #endregion
  1024. var newModel = await _aiVisitService.CreateAiOrderVisitTask(pushModel, sceneuid, ruleuId, visitFromNameKey, visitFromGenderKey, visitCreationTimeKey, visitOrderTitleKey, visitIsCallOrderKey, HttpContext.RequestAborted);
  1025. if (!string.IsNullOrEmpty(newModel.BatchUid))
  1026. {
  1027. //修改回访主表
  1028. await _orderVisitRepository.Updateable()
  1029. .SetColumns(x => x.IsCanAiVisit == false)
  1030. .SetColumns(x => x.VisitState == EVisitState.Visiting)
  1031. .Where(x => detaillist.Select(s => s.OrderVisitId).Contains(x.Id)).ExecuteCommandAsync(HttpContext.RequestAborted);
  1032. }
  1033. else
  1034. {
  1035. newModel.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.Ended;
  1036. }
  1037. await _aiOrderVisitRepository.UpdateAsync(newModel, HttpContext.RequestAborted);
  1038. await _aiOrderVisitDetailRepository.UpdateRangeAsync(newModel.AiOrderVisitDetails, HttpContext.RequestAborted);
  1039. }
  1040. #endregion
  1041. }
  1042. }