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- using Consul;
- using DocumentFormat.OpenXml.Wordprocessing;
- using DotNetCore.CAP;
- using Hotline.Ai.CallOut;
- using Hotline.Ai.Jths;
- using Hotline.Ai.Visit;
- using Hotline.Application.Orders;
- using Hotline.Application.Quality;
- using Hotline.Caching.Interfaces;
- using Hotline.Caching.Services;
- using Hotline.Orders;
- using Hotline.Repository.SqlSugar.Extensions;
- using Hotline.Settings;
- using Hotline.Share.Dtos;
- using Hotline.Share.Dtos.Ai;
- using Hotline.Share.Dtos.Order;
- using Hotline.Share.Enums.Ai;
- using Hotline.Share.Enums.Order;
- using Hotline.Share.Enums.Quality;
- using Hotline.Tools;
- using MapsterMapper;
- using Microsoft.AspNetCore.Authorization;
- using Microsoft.AspNetCore.Mvc;
- using Microsoft.Extensions.Options;
- using Newtonsoft.Json;
- using Novacode.NETCorePort;
- using Org.BouncyCastle.Utilities;
- using SqlSugar;
- using System.Runtime.CompilerServices;
- using System.Threading;
- using XF.Domain.Authentications;
- using XF.Domain.Constants;
- using XF.Domain.Exceptions;
- using XF.Domain.Repository;
- using XF.Utility.EnumExtensions;
- namespace Hotline.Api.Controllers
- {
- public class AiController: BaseController
- {
- private readonly ISystemSettingCacheManager _systemSettingCacheManager;
- private readonly IRepository<AiOrderVisit> _aiOrderVisitRepository;
- private readonly IRepository<AiOrderVisitDetail> _aiOrderVisitDetailRepository;
- private readonly IRepository<OrderVisit> _orderVisitRepository;
- private readonly IRepository<OrderVisitDetail> _orderVisitDetailRepository;
- private readonly IMapper _mapper;
- //private readonly IOptionsSnapshot<AiVisitConfig> _options;
- private readonly IAiVisitService _aiVisitService;
- private readonly ILogger<AiController> _logger;
- private readonly ICapPublisher _capPublisher;
- private readonly IOrderRepository _orderRepository;
- private readonly IQualityApplication _qualityApplication;
- private readonly ISystemDicDataCacheManager _sysDicDataCacheManager;
- private readonly IRepository<CallOutTemplate> _callOutTemplateRepository;
- private readonly IRepository<CallOutTask> _callOutTaskRepository;
- private readonly IRepository<CallOutTaskDetail> _callOutTaskDetailRepository;
- private readonly ISessionContext _sessionContext;
- private readonly IAiOrderVisitApplication _aiOrderVisitApplication;
- public AiController(ISystemSettingCacheManager systemSettingCacheManager,IRepository<AiOrderVisit> aiOrderVisitRepository,IRepository<AiOrderVisitDetail> aiOrderVisitDetailRepository,IRepository<OrderVisit> orderVisitRepository,IRepository<OrderVisitDetail> orderVisitDetailRepository,IMapper mapper, /*IOptionsSnapshot<AiVisitConfig> options,*/IAiVisitService aiVisitService, ILogger<AiController> logger,ICapPublisher capPublisher,IOrderRepository orderRepository,IQualityApplication qualityApplication, ISystemDicDataCacheManager sysDicDataCacheManager,IRepository<CallOutTemplate> callOutTemplateRepository, IRepository<CallOutTask> callOutTaskRepository,IRepository<CallOutTaskDetail> callOutTaskDetailRepository,ISessionContext sessionContext,IAiOrderVisitApplication aiOrderVisitApplication)
- {
- _systemSettingCacheManager = systemSettingCacheManager;
- _aiOrderVisitRepository = aiOrderVisitRepository;
- _aiOrderVisitDetailRepository = aiOrderVisitDetailRepository;
- _orderVisitRepository = orderVisitRepository;
- _orderVisitDetailRepository = orderVisitDetailRepository;
- _mapper = mapper;
- //_options = options;
- _aiVisitService = aiVisitService;
- _logger = logger;
- _capPublisher = capPublisher;
- _orderRepository = orderRepository;
- _qualityApplication = qualityApplication;
- _sysDicDataCacheManager = sysDicDataCacheManager;
- _callOutTemplateRepository = callOutTemplateRepository;
- _callOutTaskRepository = callOutTaskRepository;
- _callOutTaskDetailRepository = callOutTaskDetailRepository;
- _sessionContext = sessionContext;
- _aiOrderVisitApplication = aiOrderVisitApplication;
- }
- /// <summary>
- /// 智能语音导航配置查询
- /// </summary>
- /// <param name="count"></param>
- /// <returns></returns>
- [HttpGet("ivr/access-confirm")]
- [AllowAnonymous]
- public async Task<bool> AccessConfirm([FromQuery]int count)
- {
- //获取是否开启智能语音队列
- bool isAiIvr = bool.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.IsAIIVR)?.SettingValue[0]);
- if (!isAiIvr)
- return false;
- //获取智能语音队列数
- var queueNum = int.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.QueueNum)?.SettingValue[0]);
- if (count < queueNum)
- return false;
- //判断是否在时间段内
- var aiIVRTimeArr = _systemSettingCacheManager.GetSetting(SettingConstants.AIIVRTime)?.SettingValue;
- bool IsOk = false;
- aiIVRTimeArr.ForEach((item) => {
- List<string> times = JsonConvert.DeserializeObject<List<string>>(item);
- var beginTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " " + times[0] + ":00");
- var endTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " " + times[1] + ":00");
- if (DateTime.Now>beginTime && DateTime.Now< endTime)
- {
- IsOk = true;
- }
- });
- return IsOk;
- }
- #region 批量外呼
- #region 批量外呼模板
- /// <summary>
- /// 外呼模板列表
- /// </summary>
- /// <param name="dto"></param>
- /// <returns></returns>
- [HttpGet("callout-template-list")]
- public async Task<PagedDto<AiCallOutTemplateQueryRep>> AiCallOutTemplateQuery([FromQuery]AiCallOutTemplateQueryRequest dto)
- {
- var (total,items) =await _callOutTemplateRepository.Queryable()
- .Includes(x=>x.CallOutTasks)
- .WhereIF(!string.IsNullOrEmpty(dto.TemplateName), x => x.TemplateName.Contains(dto.TemplateName))
- .WhereIF(dto.StartTime != null, x => x.CreationTime >= dto.StartTime)
- .WhereIF(dto.EndTime != null, x => x.CreationTime <= dto.EndTime)
- .Select(x => new AiCallOutTemplateQueryRep()
- {
- Id = x.Id,
- TemplateName = x.TemplateName,
- TemplateContent = x.TemplateContent,
- CallOutTaskCount = x.CallOutTasks.Count(),
- CreationTime = x.CreationTime,
- IsEnable = x.IsEnable,
- CreatorName = x.CreatorName,
- CreatorOrgName = x.CreatorOrgName,
- })
- .OrderByDescending(x => x.CreationTime)
- .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
- return new PagedDto<AiCallOutTemplateQueryRep>(total,items);
- }
- /// <summary>
- /// 新增外呼模板
- /// </summary>
- /// <param name="dto"></param>
- /// <returns></returns>
- [HttpPost("add-callouttemplate")]
- public async Task AddCallOutTemplate([FromBody]CallOutTemplateDto dto)
- {
- var callOutTemplate = _mapper.Map<CallOutTemplate>(dto);
- callOutTemplate.IsEnable = true;
- await _callOutTemplateRepository.AddAsync(callOutTemplate, HttpContext.RequestAborted);
- }
- /// <summary>
- /// 修改外呼模板
- /// </summary>
- /// <param name="dto"></param>
- /// <returns></returns>
- [HttpPost("update-callouttemplate")]
- public async Task UpdateCallOutTemplate([FromBody] UpdateCallOutTemplateDto dto)
- {
- var model = await _callOutTemplateRepository.Queryable().Includes(x=>x.CallOutTasks).FirstAsync(x => x.Id == dto.Id, HttpContext.RequestAborted);
- if (model == null)
- throw UserFriendlyException.SameMessage("无效模板");
- //验证是否有待执行的外呼任务
- if (model.CallOutTasks.Any(x=>x.AiCallOutTaskState!= EAiCallOutTaskState.Ended))
- {
- throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法修改!");
- }
- model.TemplateName = dto.TemplateName;
- model.TemplateContent = dto.TemplateContent;
- await _callOutTemplateRepository.UpdateAsync(model, HttpContext.RequestAborted);
- }
- /// <summary>
- /// 删除外呼模板
- /// </summary>
- /// <param name="id"></param>
- /// <returns></returns>
- [HttpDelete("del-callouttemplate")]
- public async Task DelCallOutTemplate([FromQuery]string id)
- {
- var model = await _callOutTemplateRepository.Queryable().Includes(x => x.CallOutTasks).FirstAsync(x => x.Id == id, HttpContext.RequestAborted);
- if (model == null)
- throw UserFriendlyException.SameMessage("无效模板");
- //验证是否有待执行的外呼任务
- if (model.CallOutTasks.Any(x => x.AiCallOutTaskState != EAiCallOutTaskState.Ended))
- {
- throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法删除!");
- }
- await _callOutTemplateRepository.RemoveAsync(id, true, HttpContext.RequestAborted);
- }
- /// <summary>
- /// 外呼模板启用禁用
- /// </summary>
- /// <param name="id"></param>
- /// <returns></returns>
- [HttpGet("callouttemplate-enable-unenable")]
- public async Task CallOutTemplateEnableAndUnEnable([FromQuery]string id)
- {
- var model = await _callOutTemplateRepository.Queryable().Includes(x => x.CallOutTasks).FirstAsync(x => x.Id == id, HttpContext.RequestAborted);
- if (model == null)
- throw UserFriendlyException.SameMessage("无效模板");
- //验证是否有待执行的外呼任务
- if (model.CallOutTasks.Any(x => x.AiCallOutTaskState != EAiCallOutTaskState.Ended))
- {
- throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法操作!");
- }
- model.IsEnable = !model.IsEnable;
- await _callOutTemplateRepository.UpdateAsync(model, HttpContext.RequestAborted);
- }
- #endregion
- #region 批量外呼任务
- /// <summary>
- /// 批量外呼任务列表
- /// </summary>
- /// <param name="dto"></param>
- /// <returns></returns>
- [HttpGet("callout/callouttask-list")]
- public async Task<PagedDto<AiCallOutListRep>> AiCallOutList([FromQuery]AiCallOutListRequest dto)
- {
- var (total,items) = await _callOutTaskRepository.Queryable()
- .Includes(x => x.CallOutTemplate)
- .WhereIF(!string.IsNullOrEmpty(dto.TaskName), x => x.TaskName.Contains(dto.TaskName))
- .WhereIF(dto.AiCallOutTaskState != null, x => x.AiCallOutTaskState == dto.AiCallOutTaskState)
- .WhereIF(dto.StartTime.HasValue,x=>x.CreationTime>= dto.StartTime)
- .WhereIF(dto.EndTime.HasValue,x=>x.CreationTime<=dto.EndTime)
- .OrderByDescending(x => x.CreationTime)
- .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
- return new PagedDto<AiCallOutListRep>(total, _mapper.Map<IReadOnlyList<AiCallOutListRep>>(items));
- }
- /// <summary>
- /// 外呼任务列表基础数据
- /// </summary>
- /// <returns></returns>
- [HttpGet("callout/list-basedata")]
- public async Task<object> AiCallOuttListBaseData()
- {
- return new {
- AiCallOutTaskState = EnumExts.GetDescriptions<EAiCallOutTaskState>(),
- AiCallOutState = EnumExts.GetDescriptions<EAiCallOutState>()
- };
- }
- /// <summary>
- /// 批量外呼任务明细列表
- /// </summary>
- /// <param name="dto"></param>
- /// <returns></returns>
- [HttpGet("callout/callouttaskdetail")]
- public async Task<PagedDto<AiCallOutDetailListRep>> AiCallOutDetailList([FromQuery] AiCallOutDetailListRequest dto)
- {
- var (total, items) = await _callOutTaskDetailRepository.Queryable()
- .Where(x => x.CallOutTaskId == dto.Id)
- .WhereIF(!string.IsNullOrEmpty(dto.OuterNo),x=>x.OuterNo.Contains(dto.OuterNo))
- .WhereIF(!string.IsNullOrEmpty(dto.Name),x=>x.Name.Contains(dto.Name))
- .WhereIF(dto.AiCallOutState!=null,x=>x.AiCallOutState== dto.AiCallOutState)
- .OrderByDescending(x => x.CreationTime)
- .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
- return new PagedDto<AiCallOutDetailListRep>(total,_mapper.Map<IReadOnlyList<AiCallOutDetailListRep>>(items));
- }
- /// <summary>
- /// 新增批量外呼任务
- /// </summary>
- /// <param name="dto"></param>
- /// <returns></returns>
- [HttpPost("callout/add-callout")]
- public async Task AddAiCallOut([FromBody] AddAiCallOutRequest dto)
- {
- //验证是否有重复电话
- if (dto.AddAiCallOutTaskDetailDtos.DistinctBy(x => x.OuterNo).Count() != dto.AddAiCallOutTaskDetailDtos.Count)
- {
- throw UserFriendlyException.SameMessage("任务中存在重复外呼号码,请检查后重新提交");
- }
- var model = _mapper.Map<CallOutTask>(dto);
- var detaillist = _mapper.Map<List<CallOutTaskDetail>>(dto.AddAiCallOutTaskDetailDtos);
- model.AiCallOutTaskState = EAiCallOutTaskState.NoStarted;
- model.HasVisitCount = dto.AddAiCallOutTaskDetailDtos.Count;
- model.VisitedCount = 0;
- model.VisitedFailCount = 0;
- var id = await _callOutTaskRepository.AddAsync(model, HttpContext.RequestAborted);
- detaillist.ForEach(x =>
- {
- x.CallOutTaskId = id;
- x.AiCallOutState = EAiCallOutState.InProgress;
- });
- await _callOutTaskDetailRepository.AddRangeAsync(detaillist, HttpContext.RequestAborted);
- #region 获取系统设置
- var callOutSceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutSceneUid)?.SettingValue[0];
- var callOutRuleUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutRuleUid)?.SettingValue[0];
- var CallOutContentKey = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutContentKey)?.SettingValue[0];
- #endregion
- var pushModel = await _callOutTaskRepository.Queryable()
- .Includes(x => x.CallOutTemplate)
- .Includes(x => x.CallOutTaskDetails)
- .FirstAsync(x => x.Id == id);
- var newModel = await _aiVisitService.CreateAiCallOutTask(pushModel, callOutSceneUid, callOutRuleUid, CallOutContentKey, HttpContext.RequestAborted);
- if (string.IsNullOrEmpty(newModel.BatchUid))
- {
- newModel.AiCallOutTaskState = EAiCallOutTaskState.Ended;
- }
- await _callOutTaskRepository.UpdateAsync(newModel, HttpContext.RequestAborted);
- await _callOutTaskDetailRepository.UpdateRangeAsync(newModel.CallOutTaskDetails, HttpContext.RequestAborted);
- }
- /// <summary>
- /// 可用外呼模板
- /// </summary>
- /// <returns></returns>
- [HttpGet("callout/canuse-template")]
- public async Task<List<CanUseCallOutTemplateListRep>> CanUseCallOutTemplateList()
- {
- var list = await _callOutTemplateRepository.Queryable().Where(x => x.IsEnable == true).ToListAsync(HttpContext.RequestAborted);
- return _mapper.Map<List<CanUseCallOutTemplateListRep>>(list);
- }
- /// <summary>
- /// 终止外呼任务
- /// </summary>
- /// <param name="request"></param>
- /// <returns></returns>
- [HttpPost("callout/closecallouttask")]
- public async Task CloseCalloutTask([FromBody] CloseCalloutTaskReq request)
- {
- switch (request.TypeId)
- {
- case 1:
- var aiVisit = await _aiOrderVisitRepository.Queryable()
- .Includes(x => x.AiOrderVisitDetails,s=>s.OrderVisit)
- .FirstAsync(x => x.Id == request.Id,HttpContext.RequestAborted);
- if (aiVisit!=null && !string.IsNullOrEmpty(aiVisit.BatchUid))
- {
- if (aiVisit.TaskState != EAiOrderVisitTaskState.Pause)
- throw UserFriendlyException.SameMessage("请先暂停任务,再进行终止;");
- bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "cancel", HttpContext.RequestAborted);
- if (!isOk)
- throw UserFriendlyException.SameMessage("终止失败");
- aiVisit.TaskState = EAiOrderVisitTaskState.Close;
- aiVisit.AiOrderVisitDetails.ForEach(async x =>
- {
- if (x.AiOrderVisitState == EAiOrderVisitState.NoStarted)
- {
- x.AiOrderVisitState = EAiOrderVisitState.LoseEfficacy;
- x.OrderVisit.VisitState = EVisitState.WaitForVisit;
- }
- await _orderVisitRepository.UpdateAsync(x.OrderVisit);
- });
- await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
- await _aiOrderVisitDetailRepository.UpdateRangeAsync(aiVisit.AiOrderVisitDetails, HttpContext.RequestAborted);
- }
- break;
- case 2:
- var callOut = await _callOutTaskRepository.Queryable()
- .Includes(x => x.CallOutTaskDetails)
- .FirstAsync(x => x.Id == request.Id);
- if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
- {
- if (callOut.AiCallOutTaskState != EAiCallOutTaskState.Pause)
- throw UserFriendlyException.SameMessage("请先暂停任务,再进行终止;");
- bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "cancel", HttpContext.RequestAborted);
- if (!isOk)
- throw UserFriendlyException.SameMessage("终止失败");
- //处理业务数据
- callOut.AiCallOutTaskState = EAiCallOutTaskState.Close;
- callOut.CallOutTaskDetails.ForEach(x =>
- {
- if (x.AiCallOutState == EAiCallOutState.NoStarted)
- x.AiCallOutState = EAiCallOutState.LoseEfficacy;
- });
- await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
- await _callOutTaskDetailRepository.UpdateRangeAsync(callOut.CallOutTaskDetails, HttpContext.RequestAborted);
- }
- break;
- default:
- throw UserFriendlyException.SameMessage("未知业务");
- }
- }
- /// <summary>
- /// 暂停外呼任务
- /// </summary>
- /// <param name="request"></param>
- /// <returns></returns>
- [HttpPost("callout/pausecallouttask")]
- public async Task PauseCalloutTask([FromBody] CloseCalloutTaskReq request)
- {
- switch (request.TypeId)
- {
- case 1:
- var aiVisit = await _aiOrderVisitRepository.Queryable()
- .FirstAsync(x => x.Id == request.Id,HttpContext.RequestAborted);
- if (aiVisit != null && !string.IsNullOrEmpty(aiVisit.BatchUid))
- {
- if (aiVisit.TaskState != EAiOrderVisitTaskState.NoStarted && aiVisit.TaskState != EAiOrderVisitTaskState.InProgress)
- throw UserFriendlyException.SameMessage("当前状态不能终止");
- bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "stop", HttpContext.RequestAborted);
- if (!isOk)
- throw UserFriendlyException.SameMessage("终止失败");
- aiVisit.TaskState = EAiOrderVisitTaskState.Pause;
- await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
- }
- break;
- case 2:
- var callOut = await _callOutTaskRepository.Queryable()
- .FirstAsync(x => x.Id == request.Id);
- if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
- {
- if (callOut.AiCallOutTaskState != EAiCallOutTaskState.NoStarted && callOut.AiCallOutTaskState != EAiCallOutTaskState.InProgress)
- throw UserFriendlyException.SameMessage("当前状态不能终止");
- bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "stop", HttpContext.RequestAborted);
- if (!isOk)
- throw UserFriendlyException.SameMessage("终止失败");
- //处理业务数据
- callOut.AiCallOutTaskState = EAiCallOutTaskState.Pause;
- await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
- }
- break;
- default:
- throw UserFriendlyException.SameMessage("未知业务");
- }
- }
- /// <summary>
- /// 启动外呼任务
- /// </summary>
- /// <param name="request"></param>
- /// <returns></returns>
- [HttpPost("callout/startcallouttask")]
- public async Task StartCalloutTask([FromBody] CloseCalloutTaskReq request)
- {
- switch (request.TypeId)
- {
- case 1:
- var aiVisit = await _aiOrderVisitRepository.Queryable()
- .FirstAsync(x => x.Id == request.Id, HttpContext.RequestAborted);
- if (aiVisit != null && !string.IsNullOrEmpty(aiVisit.BatchUid))
- {
- if (aiVisit.TaskState != EAiOrderVisitTaskState.Pause)
- throw UserFriendlyException.SameMessage("当前状态不能启动");
- bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "start", HttpContext.RequestAborted);
- if (!isOk)
- throw UserFriendlyException.SameMessage("启动失败");
- aiVisit.TaskState = EAiOrderVisitTaskState.InProgress;
- await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
- }
- break;
- case 2:
- var callOut = await _callOutTaskRepository.Queryable()
- .FirstAsync(x => x.Id == request.Id);
- if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
- {
- if (callOut.AiCallOutTaskState != EAiCallOutTaskState.Pause)
- throw UserFriendlyException.SameMessage("当前状态不能启动");
- bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "start", HttpContext.RequestAborted);
- if (!isOk)
- throw UserFriendlyException.SameMessage("启动失败");
- //处理业务数据
- callOut.AiCallOutTaskState = EAiCallOutTaskState.InProgress;
- await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
- }
- break;
- default:
- break;
- }
- }
- #endregion
- #endregion
- #region 智能回访
- /// <summary>
- /// 智能回访外呼结果回传
- /// </summary>
- /// <param name="dto"></param>
- /// <returns></returns>
- [AllowAnonymous]
- [HttpPost("aivisit/aivisit-back")]
- public async Task AiVisitBack([FromBody]AiVisitBackDto dto)
- {
- _logger.LogInformation($"收到智能外呼结果回传:{JsonConvert.SerializeObject(dto)}");
- var SceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.VisitSceneUid)?.SettingValue[0];//场景ID
- var CallOutSceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutSceneUid)?.SettingValue[0];//批量外呼场景ID
- //回访
- if (dto.SceneUid== SceneUid)
- {
- var aiOrderVisit = await _aiOrderVisitRepository.Queryable()
- .Includes(x => x.AiOrderVisitDetails, s => s.OrderVisit, d => d.Order)
- .FirstAsync(x => x.BatchUid == dto.BatchUid);
- if (aiOrderVisit != null)
- {
- //验证记录中是否存在有结果的任务
- if (dto.TaskStatus == 6)//执行完
- {
- #region 获取所有配置参数
- var QuestionIdZero = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdZero)?.SettingValue[0]; //是否联系
- var QuestionIdOne = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdOne)?.SettingValue[0];//是否解决
- var QuestionIdTwo = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdTwo)?.SettingValue[0];//办件结果满意度
- //var QuestionIdThree = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdThree)?.SettingValue[0];//坐席是否满意
- var VisitContentIdOne = _systemSettingCacheManager.GetSetting(SettingConstants.VisitContentIdOne)?.SettingValue[0];//办件结果不满意原因
- //var VisitContentIdTwo = _systemSettingCacheManager.GetSetting(SettingConstants.VisitContentIdTwo)?.SettingValue[0];//坐席不满意原因
- #endregion
- var aiOrderVisitDetail = aiOrderVisit.AiOrderVisitDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
- if (aiOrderVisitDetail != null)
- {
- var callRecord = dto.CallRecordList.OrderBy(x => x.CallNo).LastOrDefault();
- // 回访结果(ReturnVisit)[1成功、0不涉及、-1失败]
- if (callRecord != null) //有结果的任务
- {
- aiOrderVisitDetail.AiOrderVisitState = Share.Enums.Ai.EAiOrderVisitState.Ended; //更新AI子表
- aiOrderVisitDetail.AiVisitTime = DateTime.Now;
- aiOrderVisitDetail.CallTime = string.IsNullOrEmpty(callRecord.CallTime)? null : DateTime.Parse(callRecord.CallTime);
- aiOrderVisit.VisitedCount++;
- //处理结果
- var visitDetail = _orderVisitDetailRepository.Queryable().Where(x => x.VisitId == aiOrderVisitDetail.OrderVisit.Id).ToList();
- //先处理子表
- //处理部门
- var orgDetail = visitDetail.Where(x => x.VisitTarget == Share.Enums.Order.EVisitTarget.Org).ToList();
- //过滤结果
- Kv? orgProcessingResults = null;
- //var orgHandledAttitude = new Kv();
- ESeatEvaluate? seatEvaluate = ESeatEvaluate.DefaultSatisfied;
- var visitContent = "";
- var seatVisitContent = "默认满意";
- var volveConent = "";
- bool? isSolve = null;
- bool? isContact = null;
- //通话录音
- var recordUrl = callRecord.RecordUrl;
- if (callRecord.QuestionnaireResult!=null)
- {
- foreach (var item in callRecord.QuestionnaireResult)
- {
- ////服务过程满意度
- //if (item.QuestionId == _options.Value.QuestionIdOne)
- //{
- // if (item.QuestionResult == "满意")
- // {
- // orgHandledAttitude = new Kv() { Key="4", Value="满意" };
- // }
- // else
- // {
- // orgHandledAttitude = new Kv() { Key = "2", Value = "不满意" };
- // }
- //}
- //是否联系
- if (item.QuestionId == QuestionIdZero)
- {
- if (item.QuestionResult == "有联系")
- {
- isContact = true;
- }
- else if (item.QuestionResult == "没有联系")
- {
- isContact = false;
- }
- }
- //是否解决
- if (item.QuestionId == QuestionIdOne)
- {
- if (item.QuestionResult == "得到解决")
- {
- isSolve = true;
- }
- else if (item.QuestionResult == "未得到解决")
- {
- isSolve = false;
- }
- }
- //办件结果满意度
- if (item.QuestionId == QuestionIdTwo)
- {
- if (item.QuestionResult == "办件结果满意")
- {
- orgProcessingResults = new Kv() { Key = "4", Value = "满意" };
- }
- else if (item.QuestionResult == "办件结果不满意")
- {
- orgProcessingResults = new Kv() { Key = "2", Value = "不满意" };
- visitContent = callRecord.SceneVariable != null ? callRecord.SceneVariable[VisitContentIdOne] : "";
- }
- }
- else
- {
- aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.WaitForVisit;
- }
- ////坐席是否满意
- //if (item.QuestionId == QuestionIdThree)
- //{
- // if (item.QuestionResult == "满意接电坐席")
- // {
- // seatEvaluate = ESeatEvaluate.Satisfied;
- // }
- // else if (item.QuestionResult == "不满意接电坐席")
- // {
- // seatEvaluate = ESeatEvaluate.NoSatisfied;
- // seatVisitContent = callRecord.SceneVariable != null ? callRecord.SceneVariable[VisitContentIdTwo] : "";
- // }
- //}
- }
- }
- //先处理坐席(因没有坐席回访,所以默认满意)
- var seatDetail = visitDetail.Where(x => x.VisitTarget == Share.Enums.Order.EVisitTarget.Seat).ToList();
- seatDetail.ForEach(x =>
- {
- x.VoiceEvaluate = Share.Enums.Order.EVoiceEvaluate.Satisfied;
- x.SeatEvaluate = seatEvaluate;
- x.VisitContent = seatVisitContent;
- });
-
- //处理结果
- orgDetail.ForEach(x =>
- {
- //x.OrgHandledAttitude = orgHandledAttitude;
- if (orgProcessingResults!=null)
- {
- x.OrgProcessingResults = orgProcessingResults;
- }
- x.VisitContent = visitContent;
- x.Volved = isSolve;
- x.IsContact = isContact;
- if (string.IsNullOrEmpty(orgProcessingResults?.Key) || isSolve == null || isContact == null || orgProcessingResults?.Value == "不满意")
- {
- //x.OrgNoSatisfiedReason = new List<Kv>() { new Kv() { Key = "7", Value = "未回复" } };
- //TODO 记录不满意原因到内容中供人工回访甄别选择不满意原因
- if (dto.CallTimes.Value>=1 && orgProcessingResults is null)
- {
- orgProcessingResults = new Kv() { Key = "0", Value = "默认满意" };
- aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.Visited;
- aiOrderVisitDetail.OrderVisit.NowEvaluate = orgProcessingResults;
- x.VisitContent = "智能回访两次未接默认已回访";
- x.Volved = true;
- x.IsContact = true;
- x.OrgProcessingResults = orgProcessingResults;
- seatDetail.ForEach(x =>
- {
- x.VoiceEvaluate = Share.Enums.Order.EVoiceEvaluate.Satisfied;
- x.SeatEvaluate = ESeatEvaluate.DefaultSatisfied;
- x.VisitContent = "智能回访两次未接默认已回访";
- });
- }
- else
- {
- aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.WaitForVisit;
- aiOrderVisitDetail.OrderVisit.IsEffectiveAiVisit = false;
- }
-
- }
- else
- {
- aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.Visited;
- aiOrderVisitDetail.OrderVisit.IsEffectiveAiVisit = true;
- }
- });
- await _orderVisitDetailRepository.UpdateRangeAsync(seatDetail, HttpContext.RequestAborted);
- await _orderVisitDetailRepository.UpdateRangeAsync(orgDetail, HttpContext.RequestAborted);
- //var first = orgProcessingResults; //aiOrderVisitDetail.OrderVisit.OrderVisitDetails.FirstOrDefault(x => x.VisitTarget == EVisitTarget.Org);
- //处理主表
- aiOrderVisitDetail.OrderVisit.AiVisitCount++;
- aiOrderVisitDetail.OrderVisit.VisitTime = DateTime.Now;
- aiOrderVisitDetail.OrderVisit.RecordUrl = recordUrl;
- aiOrderVisitDetail.OrderVisit.IsPutThrough = true;
- aiOrderVisitDetail.OrderVisit.RecordUrl = recordUrl;
- aiOrderVisitDetail.OrderVisit.VisitType = Share.Enums.Order.EVisitType.ChipVoiceVisit;
- aiOrderVisitDetail.OrderVisit.AiVisitTime();
- aiOrderVisitDetail.IsSuccess = true;
- aiOrderVisitDetail.AiVolved = isSolve;
- aiOrderVisitDetail.AiIsContact = isContact;
- aiOrderVisitDetail.AiVolveConent = visitContent;
- aiOrderVisitDetail.AiSeatEvaluate = seatEvaluate;
- aiOrderVisitDetail.AiOrgProcessingResults = orgProcessingResults;
- aiOrderVisitDetail.AiOrgNoSatisfiedReason = visitContent;
- aiOrderVisitDetail.AiSeatNoSatisfiedReason = seatVisitContent;
- aiOrderVisitDetail.CallTimes = dto.CallTimes.Value;
- if (orgProcessingResults != null)
- {
- aiOrderVisitDetail.OrderVisit.NowEvaluate = orgProcessingResults;
- }
- //处理是否回访完成
- await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit, HttpContext.RequestAborted);
- //处理Order表
- if (orgProcessingResults != null && !string.IsNullOrEmpty(orgProcessingResults.Key) && aiOrderVisitDetail.OrderVisit.VisitState == EVisitState.Visited)
- {
- aiOrderVisitDetail.OrderVisit.Order.Visited(orgProcessingResults.Key, orgProcessingResults.Value);
- await _orderRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit.Order);
- //推省上
- var orderDto = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order);
- await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisited,
- new PublishVisitDto()
- {
- Order = orderDto,
- No = aiOrderVisitDetail.OrderVisit.No,
- VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
- VisitName = aiOrderVisitDetail.OrderVisit.CreatorName,
- VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
- VisitRemark = string.IsNullOrEmpty(visitContent) ? aiOrderVisitDetail.OrderVisit.NowEvaluate?.Value : visitContent,
- AreaCode = aiOrderVisitDetail.OrderVisit.Order.AreaCode!,
- SubjectResultSatifyCode = orgProcessingResults.Key,
- FirstSatisfactionCode = aiOrderVisitDetail.OrderVisit.Order.FirstVisitResultCode!,
- ClientGuid = ""
- }, cancellationToken: HttpContext.RequestAborted);
- //推门户
- await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
- {
- Id = aiOrderVisitDetail.OrderVisit.Id,
- Order = orderDto,
- OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(aiOrderVisitDetail.OrderVisit.OrderVisitDetails),
- VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
- VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
- PublishTime = aiOrderVisitDetail.OrderVisit.PublishTime,
- }, cancellationToken: HttpContext.RequestAborted);
- }
- }
- else
- {
- aiOrderVisitDetail.AiOrderVisitState = (Share.Enums.Ai.EAiOrderVisitState)(dto.TaskStatus); //更新AI子表
- aiOrderVisit.VisitedFailCount++;
- //处理回访主表
- aiOrderVisitDetail.OrderVisit.AiVisitTime();
- aiOrderVisitDetail.OrderVisit.AiVisitCount++;
- aiOrderVisitDetail.OrderVisit.IsCanAiVisit = true;
- aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.WaitForVisit;
- aiOrderVisitDetail.IsSuccess = false;
- await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit, HttpContext.RequestAborted);
- }
- //var callRecord = dto.CallRecordList.OrderByDescending(x => x.CallNo).FirstOrDefault(x => x.ReturnVisit == 1);
- await _aiOrderVisitDetailRepository.UpdateAsync(aiOrderVisitDetail, HttpContext.RequestAborted);
- if ((aiOrderVisit.VisitedFailCount + aiOrderVisit.VisitedCount) == aiOrderVisit.HasVisitCount)
- {
- aiOrderVisit.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.Ended;
- }
- else
- {
- aiOrderVisit.TaskState = EAiOrderVisitTaskState.InProgress;
- }
- await _aiOrderVisitRepository.UpdateAsync(aiOrderVisit, HttpContext.RequestAborted);
- #region 注释
- //处理不满意结果(如果差评没有不满意原因则不能视为回访完成) --(不满意设置为失效,生成新的人工回访记录)
- //处理网站通知差评数据
- //if (aiOrderVisitDetail.OrderVisit.Order.Source == ESource.Hotline && aiOrderVisitDetail.OrderVisit.OrderVisitDetails.Any(x => x.OrgHandledAttitude?.Key == "1" || x.OrgHandledAttitude?.Key == "2" || x.OrgProcessingResults?.Key == "1" || x.OrgProcessingResults?.Key == "2"))
- //{
- // //处理老数据
- // aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.None;
- // await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit);
- // //推送老数据变更给门户
- // await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
- // {
- // Id = aiOrderVisitDetail.OrderVisit.Id,
- // Order = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order),
- // OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(aiOrderVisitDetail.OrderVisit.OrderVisitDetails),
- // VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
- // VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
- // VisitState = aiOrderVisitDetail.OrderVisit.VisitState,
- // PublishTime = aiOrderVisitDetail.OrderVisit.PublishTime,
- // }, cancellationToken: HttpContext.RequestAborted);
- // //包含不满意数据,重新生成新的回访
- // var newOrderVisit = _mapper.Map<OrderVisit>(aiOrderVisitDetail.OrderVisit);
- // newOrderVisit.InitId();
- // newOrderVisit.VisitState = EVisitState.NoSatisfiedWaitForVisit;
- // newOrderVisit.VisitTime = null;
- // newOrderVisit.IsCanHandle = false;
- // newOrderVisit.IsCanAiVisit = false;
- // newOrderVisit.AiVisitCount = 0;
- // await _orderVisitRepository.AddAsync(newOrderVisit, HttpContext.RequestAborted);
- // var visitDetail = _orderVisitDetailRepository.Queryable().Where(x => x.VisitId == aiOrderVisitDetail.OrderVisit.Id);
- // var list = _mapper.Map<List<OrderVisitDetail>>(visitDetail);
- // list.ForEach(x =>
- // {
- // x.VisitId = newOrderVisit.Id;
- // x.VoiceEvaluate = null;
- // x.VoiceEvaluate = null;
- // x.OrgHandledAttitude = null;
- // x.OrgNoSatisfiedReason = null;
- // x.OrgProcessingResults = null;
- // x.VisitContent = "";
- // });
- // await _orderVisitDetailRepository.AddRangeAsync(list, HttpContext.RequestAborted);
- // //推送新数据给门户
- // await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
- // {
- // Id = newOrderVisit.Id,
- // Order = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order),
- // OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(list),
- // VisitTime = newOrderVisit.VisitTime,
- // VisitType = newOrderVisit.VisitType,
- // VisitState = newOrderVisit.VisitState,
- // PublishTime = newOrderVisit.PublishTime,
- // }, cancellationToken: HttpContext.RequestAborted);
- //}
- //else
- //{
- #endregion
- if (aiOrderVisitDetail.OrderVisit.VisitState == EVisitState.Visited)
- {
- //写入质检
- await _qualityApplication.AddQualityAsync(EQualitySource.Visit, aiOrderVisitDetail.OrderVisit.Order.Id, aiOrderVisitDetail.OrderVisit.Id,
- HttpContext.RequestAborted);
- }
- //}
- }
- }
- else
- {
- //失败
- var aiOrderVisitDetail = aiOrderVisit.AiOrderVisitDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
- if (aiOrderVisitDetail!=null)
- {
- aiOrderVisitDetail.AiOrderVisitState = (EAiOrderVisitState)dto.TaskStatus;
- await _aiOrderVisitDetailRepository.UpdateAsync(aiOrderVisitDetail, HttpContext.RequestAborted);
- }
- }
- }
- }
- //批量外呼
- else if(dto.SceneUid == CallOutSceneUid)
- {
- var callOut = await _callOutTaskRepository.Queryable()
- .Includes(x => x.CallOutTaskDetails)
- .FirstAsync(x => x.BatchUid == dto.BatchUid);
- if (callOut != null)
- {
- var aicallOutDetail = callOut.CallOutTaskDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
- if (aicallOutDetail != null)
- {
- if (dto.TaskStatus == 6)
- {
- var callRecord = dto.CallRecordList.OrderBy(x => x.CallNo).LastOrDefault();
- if (callRecord!=null)
- {
- aicallOutDetail.IsSuccess = true;
- aicallOutDetail.AiCallOutState = Share.Enums.Ai.EAiCallOutState.Ended; //更新AI子表
- aicallOutDetail.CallOutTime = DateTime.Now;
- callOut.VisitedCount++;
- }
- else
- {
- aicallOutDetail.IsSuccess = false;
- aicallOutDetail.AiCallOutState = (EAiCallOutState)dto.TaskStatus;
- aicallOutDetail.CallOutTime = DateTime.Now;
- callOut.VisitedFailCount++;
- }
- }
- else
- {
- aicallOutDetail.IsSuccess = false;
- aicallOutDetail.AiCallOutState = (EAiCallOutState)dto.TaskStatus;
- aicallOutDetail.CallOutTime = DateTime.Now;
- callOut.VisitedFailCount++;
- }
- if ((callOut.VisitedFailCount + callOut.VisitedCount) == callOut.HasVisitCount)
- {
- callOut.AiCallOutTaskState = EAiCallOutTaskState.Ended;
- }
- else
- {
- callOut.AiCallOutTaskState = EAiCallOutTaskState.InProgress;
- }
- await _callOutTaskRepository.UpdateAsync(callOut,HttpContext.RequestAborted);
- await _callOutTaskDetailRepository.UpdateAsync(aicallOutDetail,HttpContext.RequestAborted);
- }
- }
- }
- else
- {
- }
-
- }
- /// <summary>
- /// 智能回访列表
- /// </summary>
- /// <param name="dto"></param>
- /// <returns></returns>
- [HttpGet("aivisit/aivisit-list")]
- public async Task<PagedDto<AiOrderVisitDto>> AiVisitList([FromQuery]AiVisitListDto dto)
- {
- var query = _aiOrderVisitApplication.QuerysAiOrderVisit(dto);
- var (total, items) = await query
- .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
- return new PagedDto<AiOrderVisitDto>(total, _mapper.Map<IReadOnlyList<AiOrderVisitDto>>(items));
- }
- /// <summary>
- /// 智能回访任务导出
- /// </summary>
- /// <param name="dto"></param>
- /// <returns></returns>
- [HttpPost("aivisit/taskexport")]
- public async Task<FileStreamResult> ExportAiOrderVisit([FromBody]ExportExcelDto<AiVisitListDto> dto)
- {
- var query = _aiOrderVisitApplication.QuerysAiOrderVisit(dto.QueryDto);
- List<AiOrderVisit> aiOrderVisits;
- if (dto.IsExportAll)
- {
- aiOrderVisits = await query.ToListAsync(HttpContext.RequestAborted);
- }
- else
- {
- var (_, items) = await query.ToPagedListAsync(dto.QueryDto, HttpContext.RequestAborted);
- aiOrderVisits = items;
- }
- var aiOrderVisitDtos = _mapper.Map<ICollection<AiOrderVisitDto>>(aiOrderVisits);
- dynamic? dynamicClass = DynamicClassHelper.CreateDynamicClass(dto.ColumnInfos);
- var dtos = aiOrderVisitDtos
- .Select(stu => _mapper.Map(stu, typeof(AiOrderVisitDto), dynamicClass))
- .Cast<object>()
- .ToList();
- var stream = ExcelHelper.CreateStream(dtos);
- return ExcelStreamResult(stream, "智能回访任务");
- }
- /// <summary>
- /// 智能回访明细
- /// </summary>
- /// <param name="dto"></param>
- /// <returns></returns>
- [HttpGet("aivisit/aivisitdetail-list")]
- public async Task<PagedDto<AiOrderVisitDetailDto>> AiVisitDetailList([FromQuery]AiVisitDetailListDto dto)
- {
- var query = _aiOrderVisitApplication.QueryAiOrderVisitDetail(dto);
- var (total,items) =await query.ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
- return new PagedDto<AiOrderVisitDetailDto>(total, _mapper.Map<IReadOnlyList<AiOrderVisitDetailDto>>(items));
- }
- /// <summary>
- /// 智能回访明细导出
- /// </summary>
- /// <param name="dto"></param>
- /// <returns></returns>
- [HttpPost("aivisit/taskdetailexport")]
- public async Task<FileStreamResult> ExportAiOrderVisitDetail([FromBody]ExportExcelDto<AiVisitDetailListDto> dto)
- {
- var query = _aiOrderVisitApplication.QueryAiOrderVisitDetail(dto.QueryDto);
- List<AiOrderVisitDetail> aiOrderVisits;
- if (dto.IsExportAll)
- {
- aiOrderVisits = await query.ToListAsync(HttpContext.RequestAborted);
- }
- else
- {
- var (_, items) = await query.ToPagedListAsync(dto.QueryDto, HttpContext.RequestAborted);
- aiOrderVisits = items;
- }
- var aiOrderVisitDetailDtos = _mapper.Map<ICollection<AiOrderVisitDetailDto>>(aiOrderVisits);
- dynamic? dynamicClass = DynamicClassHelper.CreateDynamicClass(dto.ColumnInfos);
- var dtos = aiOrderVisitDetailDtos
- .Select(stu => _mapper.Map(stu, typeof(AiOrderVisitDetailDto), dynamicClass))
- .Cast<object>()
- .ToList();
- var stream = ExcelHelper.CreateStream(dtos);
- return ExcelStreamResult(stream, "智能回访明细");
- }
- /// <summary>
- /// 可进行智能回访记录
- /// </summary>
- /// <returns></returns>
- [HttpGet("aivisit/canaivisit-list")]
- public async Task<IReadOnlyList<OrderVisitDto>> CanAiVisitList([FromQuery]CanAiVisitListDto dto)
- {
- var items= await _orderVisitRepository.Queryable()
- .Includes(x=>x.Order)
- .Where(x => x.VisitState == Share.Enums.Order.EVisitState.WaitForVisit && x.IsCanAiVisit == true && x.EmployeeId == _sessionContext.RequiredUserId)
- .WhereIF(!string.IsNullOrEmpty(dto.Hotspot), d => d.Order.HotspotSpliceName != null && d.Order.HotspotSpliceName.Contains(dto.Hotspot))//热点类型
- .WhereIF(!string.IsNullOrEmpty(dto.AcceptType), d => d.Order.AcceptTypeCode == dto.AcceptType)//受理类型
- .WhereIF(!string.IsNullOrEmpty(dto.No), x => x.No.Contains(dto.No)) //工单编码
- .WhereIF(!string.IsNullOrEmpty(dto.Title),x=> x.Order.Title.Contains(dto.Title))
- .Where(x=> !string.IsNullOrEmpty(x.Order.Contact) && SqlFunc.Length(x.Order.Contact)>6)
- .ToListAsync();
- return _mapper.Map<IReadOnlyList<OrderVisitDto>>(items);
- }
- /// <summary>
- /// 任务页面基础数据
- /// </summary>
- /// <returns></returns>
- [HttpGet("aivisit/taskbase-data")]
- public async Task<object> AiVisitTaskBaseData()
- {
- var rsp = new
- {
- AiOrderVisitTaskState = EnumExts.GetDescriptions<EAiOrderVisitTaskState>(),
- AiOrderVisitState = EnumExts.GetDescriptions<EAiOrderVisitState>()
- };
- return rsp;
- }
- /// <summary>
- /// 页面基础数据
- /// </summary>
- /// <returns></returns>
- [HttpGet("aivisit/base-data")]
- public async Task<object> BaseData()
- {
- var rsp = new
- {
- AcceptTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.AcceptType),
- };
- return rsp;
- }
-
- /// <summary>
- /// 新增智能回访任务
- /// </summary>
- /// <returns></returns>
- [HttpPost("aivisit/add-aivisit")]
- public async Task AddAiVisit([FromBody]AddAiVisitDto dto)
- {
- //验证是否有重复电话
- //有重复电话自动排除
- dto.AiOrderVisitDetails = dto.AiOrderVisitDetails.DistinctBy(x => x.OuterNo.Trim()).ToList() ;
- //if (dto.AiOrderVisitDetails.DistinctBy(x=>x.OuterNo.Trim()).Count() != dto.AiOrderVisitDetails.Count)
- //{
- // throw UserFriendlyException.SameMessage("任务中存在重复外呼号码,请检查后重新提交");
- //}
- var model = _mapper.Map<AiOrderVisit>(dto);
- var detaillist = _mapper.Map<List<AiOrderVisitDetail>>(dto.AiOrderVisitDetails);
- model.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.NoStarted;
- model.RuleType = 2;
- model.HasVisitCount = dto.AiOrderVisitDetails.Count;
- model.VisitedCount = 0;
- model.VisitedFailCount = 0;
- var id = await _aiOrderVisitRepository.AddAsync(model, HttpContext.RequestAborted);
- detaillist.ForEach(x =>
- {
- x.AiOrderVisitId = id;
- x.AiOrderVisitState = Share.Enums.Ai.EAiOrderVisitState.InProgress;
- });
- await _aiOrderVisitDetailRepository.AddRangeAsync(detaillist, HttpContext.RequestAborted);
-
- //推送任务
- //准备原始数据
- var pushModel = await _aiOrderVisitRepository.Queryable()
- .Includes(x => x.AiOrderVisitDetails, s => s.Order)
- .Includes(x => x.AiOrderVisitDetails, s => s.OrderVisit, q => q.OrderVisitDetails)
- .FirstAsync(x => x.Id == id);
- #region 获取系统设置
- var sceneuid = _systemSettingCacheManager.GetSetting(SettingConstants.VisitSceneUid)?.SettingValue[0];
- var ruleuId = _systemSettingCacheManager.GetSetting(SettingConstants.VisitRuleUid)?.SettingValue[0];
- var visitFromNameKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitFromNameKey)?.SettingValue[0];
- var visitFromGenderKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitFromGenderKey)?.SettingValue[0];
- var visitCreationTimeKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitCreationTimeKey)?.SettingValue[0];
- var visitOrderTitleKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitOrderTitleKey)?.SettingValue[0];
- var visitIsCallOrderKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitIsCallOrder)?.SettingValue[0];
- #endregion
- var newModel = await _aiVisitService.CreateAiOrderVisitTask(pushModel, sceneuid, ruleuId, visitFromNameKey, visitFromGenderKey, visitCreationTimeKey, visitOrderTitleKey, visitIsCallOrderKey, HttpContext.RequestAborted);
- if (!string.IsNullOrEmpty(newModel.BatchUid))
- {
- //修改回访主表
- await _orderVisitRepository.Updateable()
- .SetColumns(x => x.IsCanAiVisit == false)
- .SetColumns(x => x.VisitState == EVisitState.Visiting)
- .Where(x => detaillist.Select(s => s.OrderVisitId).Contains(x.Id)).ExecuteCommandAsync(HttpContext.RequestAborted);
- }
- else
- {
- newModel.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.Ended;
- }
- await _aiOrderVisitRepository.UpdateAsync(newModel, HttpContext.RequestAborted);
- await _aiOrderVisitDetailRepository.UpdateRangeAsync(newModel.AiOrderVisitDetails, HttpContext.RequestAborted);
- }
- #endregion
-
- }
- }
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