hotline/src/Hotline.Share/Dtos/CallCenter/BiQueryCallsDto.cs

using Hotline.Share.Enums.CallCenter;
using Hotline.Share.Requests;
using System.ComponentModel.DataAnnotations;
using XF.Utility.EnumExtensions;

namespace Hotline.Share.Dtos.CallCenter;

public record BiQueryCallsDto : ReportRequiredPagedRequest
{
    /// <summary>
    /// 线路
    /// </summary>
    public string? Line { get; set; }

    /// <summary>
    /// 查询类型 1：呼入总量明细；2：接通总量明细
    /// </summary>
    public string? TypeCode { get; set; } = "1";
}

public record QueryCallListDto : PagedRequest
{
    public DateTime StartTime { get; set; }
    public DateTime EndTime { get; set; }
    public string Type { get; set; }
    public string Source { get; set; }
    public TimeSpan? StartHourTo { get; set; }
}

public class BiQueryHourCallDto : StartEndTimeDto
{

    public string Source { get; set; }
}

public class BiQueryGateWayDto : StartEndTimeDto
{
    public string Gateway { get; set; }
}

public class StartEndTimeDto
{
    [Required]
    public DateTime StartTime { get; set; }

    [Required]
    public DateTime EndTime { get; set; }
}

public record PagedStartEndTimeDto : PagedRequest 
{
    [Required]
    public DateTime StartTime { get; set; }

    [Required]
    public DateTime EndTime { get; set; }
}

public class TotalList<T>
{
    public TotalList()
    {

    }
    public TotalList(List<T> list, T total)
    {
        List = list;
        Total = total;
    }

    public T Total { get; set; }
    public List<T> List { get; set; }
}

public class TotalData<T>
{
    public TotalData()
    {

    }
    public TotalData(List<T> list, int total)
    {
        Data = list;
        Total = total;
    }

    public int Total { get; set; }
    public List<T> Data { get; set; }
}

public record QueryCallsStatisticsDetailInDto : PagedStartEndTimeDto
{
    /// <summary>
    /// 工单编号
    /// </summary>
    public string? OrderNo { get; set; }

    /// <summary>
    /// 主叫
    /// </summary>
    public string? FromNo { get; set; }

    /// <summary>
    /// 被叫
    /// </summary>
    public string? ToNo { get; set; }

    /// <summary>
    /// 分机号码
    /// </summary>
    public string? TelNo { get; set; }

    /// <summary>
    /// 挂断方
    /// </summary>
    public EEndBy? EndBy { get; set; }

    /// <summary>
    /// 上一个页面点击的字段名称
    /// </summary>
    public string? FieldName { get; set; }
}

public class QueryCallsStatisticsDetailOutDto
{
    public string Id { get; set; }
    public string? OrderId { get; set; }

    /// <summary>
    /// 工单号
    /// </summary>
    public string? OrderNo { get; set; }

    /// <summary>
    /// 工单标题
    /// </summary>
    public string? OrderTitle { get; set; }

    /// <summary>
    /// 主叫
    /// </summary>
    public string FromNo { get; set; }

    /// <summary>
    /// 被叫
    /// </summary>
    public string ToNo { get; set; }

    /// <summary>
    /// 响应分机号
    /// </summary>
    public string TelNo { get; set; }

    /// <summary>
    /// 挂断方
    /// </summary>
    public EEndBy? EndBy { get; set; }

    public string EndByTxt => EndBy.GetDescription();

    /// <summary>
    /// 话务员姓名
    /// </summary>
    public string UserName { get; set; }

    /// <summary>
    /// 分机组id(技能组Id)
    /// </summary>
    public string? GroupId { get; set; }

    /// <summary>
    /// IVR开始时间
    /// </summary>
    public DateTime? BeginIvrTime { get; set; }

    /// <summary>
    /// 接听时间
    /// </summary>
    public DateTime? AnsweredTime { get; set; }

    /// <summary>
    /// 挂机时间
    /// </summary>
    public DateTime EndTime { get; set; }

    /// <summary>
    /// 通话时长(秒)
    /// </summary>
    public int Duration { get; set; }

    /// <summary>
    /// 语音文件路径
    /// </summary>
    public string AudioFile { get; set; }
}


#region 宜宾新话务报表

public class QueryCallDateStatisticsDetailDto
{
    public DateTime? StartTime { get; set; }

    public DateTime? EndTime { get; set; }
}

public class QueryCallDateStatisticsDetailResp
{
    /// <summary>
    /// 日期
    /// </summary>
    public string Date { get; set; }
    /// <summary>
    /// 呼入总量(计算所得)
    /// </summary>
    public int CallInTotal => IvrCallInTotal + PersonCallInCount + EnterpriseCallInCount + AiCallInCount;

    /// <summary>
    /// IVR呼入总量
    /// </summary>
    public int IvrCallInTotal { get; set; }

    /// <summary>
    /// 个人服务呼入总量
    /// </summary>
    public int PersonCallInCount { get; set; }

    /// <summary>
    /// 企业服务呼入总量
    /// </summary>
    public int EnterpriseCallInCount { get; set; }

    /// <summary>
    /// 智能应答呼入总量
    /// </summary>
    public int AiCallInCount { get; set; }

    /// <summary>
    /// 接通总量(计算所得)
    /// </summary>
    public int PutthroughCount => PersonCallInPutthroughCount+ EnterpriseCallInPutthroughCount + AiCallInPutthroughCount;

    /// <summary>
    /// 个人服务接通量
    /// </summary>
    public int PersonCallInPutthroughCount { get; set; }

    /// <summary>
    /// 企业服务接通量
    /// </summary>
    public int EnterpriseCallInPutthroughCount { get; set; }

    /// <summary>
    /// 智能应答呼入总量
    /// </summary>
    public int AiCallInPutthroughCount { get; set; }

    /// <summary>
    /// 挂断总量
    /// </summary>
    public int RingOffCount => PersonRingOffCount + EnterpriseRingOffCount + IvrRingOffCount;

    /// <summary>
    /// 个人服务挂断总量
    /// </summary>
    public int PersonRingOffCount { get; set; }

    /// <summary>
    /// 企业服务挂断总量
    /// </summary>
    public int EnterpriseRingOffCount { get; set; }

    /// <summary>
    /// IVR挂断总量
    /// </summary>
    public int IvrRingOffCount { get; set; }

    /// <summary>
    /// 总体接通率
    /// </summary>
    public double TotalPutthroughRate => PutthroughCount == 0 ? 0 : Math.Round(((double)PutthroughCount / CallInTotal)*100,2);

    /// <summary>
    /// 总体接通率（文本）
    /// </summary>
    public string TotalPutthroughRateText => TotalPutthroughRate + "%";

    /// <summary>
    /// 服务接通率
    /// </summary>
    public double ServicePutthorughRate => PutthroughCount == 0 ? 0 : Math.Round(((double)PutthroughCount / CallInTotal) * 100, 2);

    /// <summary>
    /// 服务接通率（文本）
    /// </summary>
    public string ServicePutthorughRateText => ServicePutthorughRate + "%";

    /// <summary>
    /// 话务接通率
    /// </summary>
    public double CallPutthorughRate => (PersonCallInPutthroughCount + EnterpriseCallInPutthroughCount) == 0 ? 0 : Math.Round(((double)(PersonCallInPutthroughCount + EnterpriseCallInPutthroughCount)) / (PersonCallInCount + EnterpriseCallInCount) * 100, 2);

    /// <summary>
    /// 话务接通率（文本）
    /// </summary>
    public string CallPutthorughRateText => CallPutthorughRate + "%";
}


public class QueryPersonCallDateStatisticsDetailResp
{
    /// <summary>
    /// 日期
    /// </summary>
    public string Date { get; set; }

    /// <summary>
    /// 个人服务呼入总量
    /// </summary>
    public int PersonCallInCount { get; set; }

    /// <summary>
    /// 个人服务接通量
    /// </summary>
    public int PersonCallInPutthroughCount { get; set; }

    /// <summary>
    /// 个人服务挂断总量
    /// </summary>
    public int PersonRingOffCount { get; set; }

    /// <summary>
    /// 个人服务队列挂断
    /// </summary>
    public int PersonQueueOffCount { get; set; }
   
    /// <summary>
    /// 个人服务等待挂断
    /// </summary>
    public int PersonWaitOffCount { get; set; }

    /// <summary>
    /// 个人服务接通率
    /// </summary>
    public double PersonCallPutthorughRate => PersonCallInPutthroughCount == 0 ? 0 : Math.Round(((double)(PersonCallInPutthroughCount)) / (PersonCallInCount) * 100, 2);

    /// <summary>
    ///  个人服务接通率
    /// </summary>
    public string PersonCallPutthorughRateText => PersonCallPutthorughRate + "%";
}


public class QueryEnterpriseCallDateStatisticsDetailResp
{
    /// <summary>
    /// 日期
    /// </summary>
    public string Date { get; set; }
   
    /// <summary>
    /// 企业服务呼入总量
    /// </summary>
    public int EnterpriseCallInCount { get; set; }

    /// <summary>
    /// 企业服务接通量
    /// </summary>
    public int EnterpriseCallInPutthroughCount { get; set; }

    /// <summary>
    /// 企业服务挂断总量
    /// </summary>
    public int EnterpriseRingOffCount { get; set; }

    /// <summary>
    /// 企业服务队列挂断
    /// </summary>
    public int EnterpriseQueueOffCount { get; set; }

    /// <summary>
    /// 企业服务等待挂断
    /// </summary>
    public int EnterpriseWaitOffCount { get; set; }

    /// <summary>
    /// 企业服务接通率
    /// </summary>
    public double EnterpriseCallPutthorughRate => EnterpriseCallInPutthroughCount == 0 ? 0 : Math.Round(((double)(EnterpriseCallInPutthroughCount)) / (EnterpriseCallInCount) * 100, 2);

    /// <summary>
    ///  个人服务接通率
    /// </summary>
    public string EnterpriseCallPutthorughRateText => EnterpriseCallPutthorughRate + "%";
}

#endregion