OrderDto.cs 42 KB

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  1. using Hotline.Share.Dtos.File;
  2. using Hotline.Share.Dtos.FlowEngine.Workflow;
  3. using Hotline.Share.Dtos.Hotspots;
  4. using Hotline.Share.Enums.FlowEngine;
  5. using Hotline.Share.Enums.Order;
  6. using Hotline.Share.Enums.Settings;
  7. using Hotline.Share.Requests;
  8. using Novacode;
  9. using XF.Utility.EnumExtensions;
  10. namespace Hotline.Share.Dtos.Order
  11. {
  12. public class OrderHistoryOutDto
  13. {
  14. public string Id { get; set; }
  15. public string Title { get; set; }
  16. /// <summary>
  17. /// 是否甄别
  18. /// </summary>
  19. public bool IsScreen { get; set; }
  20. public string No { get; set; }
  21. /// <summary>
  22. /// 当前节点名称
  23. /// </summary>
  24. public string CurrentStepName { get; set; }
  25. public DateTime CreationTime { get; set; }
  26. /// <summary>
  27. /// 工单状态
  28. /// </summary>
  29. public EOrderStatus Status { get; set; }
  30. public string StatusText => Status.GetDescription();
  31. }
  32. public class OrderDto : UpdateOrderDto
  33. {
  34. #region 工单属性
  35. /// <summary>
  36. /// 工单状态
  37. /// </summary>
  38. public EOrderStatus Status { get; set; }
  39. public string StatusText => Status.GetDescription();
  40. /// <summary>
  41. /// 过期状态
  42. /// </summary>
  43. public EExpiredStatus? ExpiredStatus => CalculateExpiredState();
  44. /// <summary>
  45. /// 过期状态
  46. /// </summary>
  47. public string ExpiredStatusText => ExpiredStatus?.GetDescription() ?? string.Empty;
  48. /// <summary>
  49. /// 处理方式(直办、交办)
  50. /// </summary>
  51. public EProcessType ProcessType { get; set; }
  52. ///// <summary>
  53. ///// 进展情况
  54. ///// </summary>
  55. //public EProgress Progress { get; set; }
  56. /// <summary>
  57. /// 是否公开
  58. /// </summary>
  59. public bool IsPublicity { get; set; }
  60. /// <summary>
  61. /// 工单编码(20220101000001)
  62. /// </summary>
  63. public string No { get; set; }
  64. /// <summary>
  65. /// 是否110来的工单
  66. /// </summary>
  67. public bool IsNo110 { get; set; }
  68. public string? TagNames { get; set; }
  69. /// <summary>
  70. /// 工单标签(自贡)
  71. /// </summary>
  72. public string? OrderTag { get; set; }
  73. public string? OrderTagCode { get; set; }
  74. #region 流程信息
  75. /// <summary>
  76. /// 工单开始时间(受理/接办时间=流程开启时间)
  77. /// </summary>
  78. public DateTime? StartTime { get; set; }
  79. /// <summary>
  80. /// 交办时间(中心交部门办理时间)
  81. /// </summary>
  82. public DateTime? CenterToOrgTime { get; set; }
  83. /// <summary>
  84. /// 归档时间(暂为流程结束时间,因流程结束自动归档)
  85. /// </summary>
  86. public DateTime? FiledTime { get; set; }
  87. ///// <summary>
  88. ///// 归档意见
  89. ///// </summary>
  90. //public string? FileOpinion { get; set; }
  91. /// <summary>
  92. /// 办结时长(分钟)
  93. /// 办结时间-交办时间
  94. /// </summary>
  95. public double HandleDuration { get; set; }
  96. /// <summary>
  97. /// 办结工作日时长(分钟)
  98. /// </summary>
  99. public double HandleDurationWorkday { get; set; }
  100. /// <summary>
  101. /// 全流程时长(秒)
  102. /// 归档时间-受理时间
  103. /// </summary>
  104. public double AllDuration { get; set; }
  105. public string AllDurationHour => GetAllDurationHour();
  106. public string GetAllDurationHour()
  107. {
  108. if (Status >= EOrderStatus.Filed)
  109. {
  110. return Math.Round(Math.Round((FiledTime - CreationTime).Value.TotalSeconds) / 60 / 60, 2).ToString() + "小时";
  111. }
  112. return "-";
  113. }
  114. /// <summary>
  115. /// 办结时长(秒) 归档时间-受理时间(工单创建时间)
  116. /// </summary>
  117. public double? CreationTimeHandleDuration { get; set; }
  118. /// <summary>
  119. /// 办结工作日时长(秒)归档时间-受理时间(工单创建时间)
  120. /// </summary>
  121. public double? CreationTimeHandleDurationWorkday { get; set; }
  122. /// <summary>
  123. /// 办结时长(秒) 归档时间-派单时间(中心到部门时间)
  124. /// </summary>
  125. public double? CenterToOrgHandleDuration { get; set; }
  126. /// <summary>
  127. /// 办结工作日时长(秒)归档时间-派单时间(中心到部门时间)
  128. /// </summary>
  129. public double? CenterToOrgHandleDurationWorkday { get; set; }
  130. #region 实际办理信息(节点,部门,意见)
  131. /// <summary>
  132. /// 实际办理节点code(会签状态此字段保存最外层会签发起节点code)
  133. /// </summary>
  134. public string? ActualHandleStepCode { get; set; }
  135. /// <summary>
  136. /// 实际办理节点名称(会签状态此字段保存最外层会签发起节点名称)
  137. /// </summary>
  138. public string? ActualHandleStepName { get; set; }
  139. /// <summary>
  140. /// 到达实际办理节点时间(stepBox创建时间)
  141. /// </summary>
  142. public DateTime? ActualHandleStepCreateTime { get; set; }
  143. /// <summary>
  144. /// 实际办理节点签收时间
  145. /// </summary>
  146. public DateTime? ActualHandleStepAcceptTime { get; set; }
  147. /// <summary>
  148. /// 实际办理时间
  149. /// </summary>
  150. public DateTime? ActualHandleTime { get; set; }
  151. /// <summary>
  152. /// 实际办理人id
  153. /// </summary>
  154. public string? ActualHandlerId { get; set; }
  155. /// <summary>
  156. /// 实际办理人名称
  157. /// </summary>
  158. public string? ActualHandlerName { get; set; }
  159. /// <summary>
  160. /// 实际办理部门名称
  161. /// </summary>
  162. public string? ActualHandleOrgName { get; set; }
  163. /// <summary>
  164. /// 实际办理部门编码
  165. /// </summary>
  166. public string? ActualHandleOrgCode { get; set; }
  167. /// <summary>
  168. /// 实际办理部门行政区划编码
  169. /// </summary>
  170. public string? ActualHandleOrgAreaCode { get; set; }
  171. /// <summary>
  172. /// 实际办理部门行政区划名称
  173. /// </summary>
  174. public string? ActualHandleOrgAreaName { get; set; }
  175. /// <summary>
  176. /// 实际办理对象(会签停留在顶级发起节点)
  177. /// 办理时选择的办理对象,可能是部门也可能是用户
  178. /// </summary>
  179. public string? ActualHandlerValue { get; set; }
  180. public string? ActualHandlerKey { get; set; }
  181. public EHandlerType? ActualHandlerType { get; set; }
  182. /// <summary>
  183. /// 实际办理意见(办理中...or 最终办理意见)
  184. /// </summary>
  185. public string ActualOpinion { get; set; } = "办理中...";
  186. /// <summary>
  187. /// 真实办理人姓名(手动填写)
  188. /// </summary>
  189. public string? RealHandlerName { get; set; }
  190. /// <summary>
  191. /// 真实办理人电话(手动填写)
  192. /// </summary>
  193. public string? RealHandlerPhone { get; set; }
  194. /// <summary>
  195. /// 沟通方式(手动填写)
  196. /// </summary>
  197. public ERealCommunicationMode? RealCommunicationMode { get; set; }
  198. /// <summary>
  199. /// 沟通时间(手动填写)
  200. /// </summary>
  201. public DateTime? RealCommunicationTime { get; set; }
  202. /// <summary>
  203. /// 沟通地点(手动填写)
  204. /// </summary>
  205. public string? RealCommunicationAddress { get; set; }
  206. /// <summary>
  207. /// 已与市民沟通
  208. /// </summary>
  209. public bool? RealIsContacted { get; set; }
  210. /// <summary>
  211. /// 已与市民现场沟通
  212. /// </summary>
  213. public bool? RealContactLocale { get; set; }
  214. #endregion
  215. #region 当前办理节点信息(指派时赋值)
  216. public string? CurrentStepId { get; set; }
  217. /// <summary>
  218. /// 当前办理节点code(非会签:当前被指派节点,会签:会签发起节点)
  219. /// </summary>
  220. public string? CurrentStepCode { get; set; }
  221. /// <summary>
  222. /// 当前节点名称
  223. /// </summary>
  224. public string? CurrentStepName { get; set; }
  225. /// <summary>
  226. /// 到达当前节点时间
  227. /// </summary>
  228. public DateTime? CurrentStepCreateTime { get; set; }
  229. /// <summary>
  230. /// 当前办理节点签收时间
  231. /// </summary>
  232. public DateTime? CurrentStepAcceptTime { get; set; }
  233. public string CurrentStepAcceptText => CurrentStepAcceptTime.HasValue ? "已签收" : "未签收";
  234. /// <summary>
  235. /// 当前办理时间
  236. /// </summary>
  237. public DateTime? CurrentHandleTime { get; set; }
  238. /// <summary>
  239. /// 当前办理人id
  240. /// </summary>
  241. public string? CurrentHandlerId { get; set; }
  242. /// <summary>
  243. /// 当前办理人名称
  244. /// </summary>
  245. public string? CurrentHandlerName { get; set; }
  246. /// <summary>
  247. /// 当前办理部门名称
  248. /// </summary>
  249. public string? CurrentHandleOrgName { get; set; }
  250. /// <summary>
  251. /// 当前办理部门编码
  252. /// </summary>
  253. public string? CurrentHandleOrgId { get; set; }
  254. /// <summary>
  255. /// 当前办理部门等级
  256. /// </summary>
  257. public int? CurrentHandleOrgLevel { get; set; }
  258. /// <summary>
  259. /// 当前办理部门行政区划编码
  260. /// </summary>
  261. public string? CurrentHandleOrgAreaCode { get; set; }
  262. /// <summary>
  263. /// 当前办理部门行政区划名称
  264. /// </summary>
  265. public string? CurrentHandleOrgAreaName { get; set; }
  266. #endregion
  267. #region 一级部门
  268. /// <summary>
  269. /// 一级部门code
  270. /// </summary>
  271. public string? OrgLevelOneCode { get; set; }
  272. /// <summary>
  273. /// 一级部门名称
  274. /// </summary>
  275. public string? OrgLevelOneName { get; set; }
  276. #endregion
  277. #region 受理人(开启流程的话务员)
  278. /// <summary>
  279. /// 受理人id
  280. /// </summary>
  281. public string? AcceptorId { get; set; }
  282. /// <summary>
  283. /// 受理人名称
  284. /// </summary>
  285. public string? AcceptorName { get; set; }
  286. /// <summary>
  287. /// 受理人工号
  288. /// </summary>
  289. public string? AcceptorStaffNo { get; set; }
  290. /// <summary>
  291. /// 受理人部门编码
  292. /// </summary>
  293. public string? AcceptorOrgCode { get; set; }
  294. /// <summary>
  295. /// 受理人部门名称
  296. /// </summary>
  297. public string? AcceptorOrgName { get; set; }
  298. #endregion
  299. /// <summary>
  300. /// 会签类型
  301. /// </summary>
  302. public ECounterSignType? CounterSignType { get; set; }
  303. public string? CounterSignTypeText => CounterSignType?.GetDescription() ?? "未会签";
  304. #region 签收
  305. /// <summary>
  306. /// 签收人id
  307. /// </summary>
  308. public string? SignerId { get; set; }
  309. /// <summary>
  310. /// 签收人名称
  311. /// </summary>
  312. public string? SignerName { get; set; }
  313. #endregion
  314. #endregion
  315. #endregion
  316. public DateTime CreationTime { get; set; }
  317. public string? ContactMask { get; set; }
  318. public string SmsSendedText => SmsSended ? "已发送" : "未发送";
  319. /// <summary>
  320. /// 市民查询密码
  321. /// </summary>
  322. public string? Password { get; set; }
  323. //public string? HotspotCodeLv1 { get; set; }
  324. public string WorkflowId { get; set; }
  325. public WorkflowDto Workflow { get; set; }
  326. /// <summary>
  327. /// 来电/信人性别
  328. /// </summary>
  329. public string FromGenderText => FromGender.GetDescription();
  330. /// <summary>
  331. /// 来电/信人身份
  332. /// </summary>
  333. public string IdentityTypeText => IdentityType?.GetDescription();
  334. ///// <summary>
  335. ///// 受理类型
  336. ///// </summary>
  337. ////public string AcceptTypeText => AcceptType.GetDescription();
  338. ///// <summary>
  339. ///// 紧急程度
  340. ///// </summary>
  341. //public string EmergencyLevelText => EmergencyLevel.GetDescription();
  342. /// <summary>
  343. /// 紧急程度
  344. /// </summary>
  345. //public EEmergencyLevel EmergencyLevel { get; set; }
  346. public EEmergencyLevel EmergencyLevel => IsUrgent
  347. ? EEmergencyLevel.Emergency
  348. : EEmergencyLevel.UnEmergency;
  349. ///// <summary>
  350. ///// 超期时间描述(需求:超期3天、0.5天后超期)
  351. ///// </summary>
  352. //public string ExpiredText => CalculateExpiredText();
  353. /// <summary>
  354. /// 是否可编辑
  355. /// </summary>
  356. public bool CanEdit => !string.IsNullOrEmpty(SignerId) &&
  357. (Status is EOrderStatus.WaitForAccept or EOrderStatus.BackToUnAccept or EOrderStatus.SpecialToUnAccept
  358. or EOrderStatus.HandOverToUnAccept);
  359. /// <summary>
  360. /// 是否可签收
  361. /// </summary>
  362. public bool CanSign => string.IsNullOrEmpty(SignerId);
  363. /// <summary>
  364. /// 是否显示为红色
  365. /// </summary>
  366. public bool IsRed { get; set; }
  367. /// <summary>
  368. /// 待结束会签编号
  369. /// </summary>
  370. public string? CountersignId { get; set; }
  371. /// <summary>
  372. /// 是否可以延期
  373. /// </summary>
  374. public bool IsCanDelay { get; set; }
  375. /// <summary>
  376. /// 是否可以取消延期
  377. /// </summary>
  378. public bool IsCanCancelDelay { get; set; }
  379. /// <summary>
  380. /// 最后一次延期天数
  381. /// </summary>
  382. public string? DelayString { get; set; }
  383. /// <summary>
  384. /// 是否可退回
  385. /// </summary>
  386. public bool CanPrevious { get; set; }
  387. /// <summary>
  388. /// 是否可办理
  389. /// </summary>
  390. public bool CanHandle { get; set; }
  391. /// <summary>
  392. /// 退回意见
  393. /// </summary>
  394. public string? PreviousOpinion { get; set; }
  395. /// <summary>
  396. /// 是否可代办
  397. /// </summary>
  398. public bool CanInsteadHandle { get; set; }
  399. /// <summary>
  400. /// 延期申请数量
  401. /// </summary>
  402. public int DelayingCount => OrderDelays?.Count ?? 0;
  403. /// <summary>
  404. /// 是否紧急
  405. /// </summary>
  406. public bool IsUrgent { get; set; }
  407. public string IsUrgentText => IsUrgent ? "紧急" : "";
  408. /// <summary>
  409. /// 发布范围
  410. /// </summary>
  411. public bool? PublishState { get; set; }
  412. /// <summary>
  413. /// 是否延期
  414. /// </summary>
  415. public string? DelayText => DelayingCount > 0 ? "是" : "否";
  416. /// <summary>
  417. /// 特提次数
  418. /// </summary>
  419. public int SpecialNum { get; set; }
  420. private string CalculateExpiredText()
  421. {
  422. //todo 完整处理方案:1.创建待过期表,Id,过期时间,即将过期时间等字段。2.延迟消息通知处理过期,删除子表数据,处理order过期状态字段。3.此处即可采用expiredStatus进行判断
  423. //todo 目前暂时采用过期时间计算
  424. if (!ExpiredTime.HasValue)
  425. return string.Empty;
  426. var days = (DateTime.Now - ExpiredTime.Value).TotalDays;
  427. switch (days)
  428. {
  429. case > 0:
  430. return $"超期{days:N1}天";
  431. case < 0:
  432. return $"{days:N1}天后超期";
  433. default:
  434. return "超期不到1天";
  435. }
  436. }
  437. /// <summary>
  438. /// 超期天数
  439. /// </summary>
  440. public string DaysOverdue => DaysOverdueText();
  441. private string DaysOverdueText()
  442. {
  443. DateTime? dateTime = DateTime.Now;
  444. if (Status >= EOrderStatus.Filed && ExpiredTime.HasValue && FiledTime.HasValue)
  445. {
  446. var days = (FiledTime.Value - ExpiredTime.Value).TotalDays;
  447. return $"超期{days:N1}天";
  448. }
  449. if (ExpiredTime.HasValue)
  450. {
  451. var days = (dateTime.Value - ExpiredTime.Value).TotalDays;
  452. return $"超期{days:N1}天";
  453. }
  454. return string.Empty;
  455. }
  456. /// <summary>
  457. /// 超期部门
  458. /// </summary>
  459. public string DaysOverdueOrgName { get; set; }
  460. public EExpiredStatus? CalculateExpiredState()
  461. {
  462. DateTime? dateTime = DateTime.Now;
  463. if (Status >= EOrderStatus.Filed)
  464. {
  465. dateTime = FiledTime;
  466. }
  467. //ExpiredStatus
  468. if (ExpiredTime.HasValue)
  469. {
  470. if (NearlyExpiredTimeOne.HasValue && dateTime < NearlyExpiredTimeOne)
  471. {
  472. return EExpiredStatus.Normal;
  473. }
  474. else if (!NearlyExpiredTimeOne.HasValue && dateTime < NearlyExpiredTime)
  475. {
  476. return EExpiredStatus.Normal;
  477. }
  478. else if (NearlyExpiredTimeOne.HasValue && dateTime > NearlyExpiredTimeOne && dateTime < NearlyExpiredTime)
  479. {
  480. return EExpiredStatus.GoingToExpiredOne;
  481. }
  482. else if (dateTime > NearlyExpiredTime && dateTime < ExpiredTime)
  483. {
  484. return EExpiredStatus.GoingToExpired;
  485. }
  486. else
  487. {
  488. return EExpiredStatus.Expired;
  489. }
  490. }
  491. return null;
  492. }
  493. public OrderExtensionDto OrderExtension { get; set; }
  494. public HotspotDto? Hotspot { get; set; }
  495. /// <summary>
  496. /// 延期
  497. /// </summary>
  498. public List<OrderDelayDto> OrderDelays { get; set; }
  499. /// <summary>
  500. /// 甄别
  501. /// </summary>
  502. public List<OrderScreenListDto> OrderScreens { get; set; }
  503. public List<RepeatableEventDetailOpDto> RepeatableEventDetails { get; set; } = new();
  504. public List<OrderVisitDto>? OrderVisits { get; set; }
  505. public List<FileJson>? FileJson { get; set; }
  506. /// <summary>
  507. /// 可直接访问的通话录音地址
  508. /// </summary>
  509. public string? RecordingBaseAddress { get; set; }
  510. public string? RecordingAbsolutePath { get; set; }
  511. public int ReTransactNum { get; set; }
  512. /// <summary>
  513. /// 敏感标签
  514. /// </summary>
  515. public List<string>? Sensitive { get; set; }
  516. public string? SensitiveText => (Sensitive != null && Sensitive.Any()) ? string.Join(',', Sensitive) : "";
  517. public string IsProvinceText => IsProvince ? "省工单" : "市工单";
  518. /// <summary>
  519. /// 部门是否解决
  520. /// </summary>
  521. public bool IsResolved { get; set; }
  522. public string IsResolvedText => IsResolved ? "已解决" : "未解决";
  523. #region 副本工单
  524. /// <summary>
  525. /// 修改人
  526. /// </summary>
  527. public string AuditUserName { get; set; }
  528. public string AuditUserId { get; set; }
  529. /// <summary>
  530. /// 修改时间
  531. /// </summary>
  532. public DateTime AuditTime { get; set; }
  533. /// <summary>
  534. /// 副本工单id
  535. /// </summary>
  536. public string CopyId { get; set; }
  537. #endregion
  538. public string OverDays => GetOverDays();
  539. public string GetOverDays()
  540. {
  541. var overDays = "0天";
  542. if (ExpiredTime.HasValue)
  543. {
  544. if (FiledTime.HasValue && ExpiredTime < FiledTime)
  545. {
  546. overDays = (FiledTime - ExpiredTime).Value.Days + "天";
  547. }
  548. else if (ExpiredTime < DateTime.Now)
  549. {
  550. overDays = (DateTime.Now - ExpiredTime).Value.Days + "天";
  551. }
  552. }
  553. return overDays;
  554. }
  555. public OrderDto DataMask()
  556. {
  557. if (this.IsSecret == false) return this;
  558. var maskString = "***";
  559. this.Contact = maskString;
  560. this.FromName = maskString;
  561. this.FromGender = EGender.Unknown;
  562. this.FromPhone = maskString;
  563. this.FullAddress = maskString;
  564. this.Address = maskString;
  565. this.City = maskString;
  566. this.Street = maskString;
  567. this.ContactMask = maskString;
  568. return this;
  569. }
  570. ///// <summary>
  571. ///// 中心意见
  572. ///// </summary>
  573. //public string CenterOpinion { get; set; }
  574. /// <summary>
  575. /// 退回原因
  576. /// </summary>
  577. public string SendBackOpinion { get; set; }
  578. /// <summary>
  579. /// 退回原因
  580. /// </summary>
  581. public string SendBackRefuseOpinion { get; set; }
  582. /// <summary>
  583. /// 审批时间
  584. /// </summary>
  585. public DateTime? SendBackAuditTime { get; set; }
  586. /// <summary>
  587. /// 退回意见
  588. /// </summary>
  589. public List<OrderRemarksDto> OrderRemarks { get; set; }
  590. /// <summary>
  591. /// 交办人(派单员)
  592. /// </summary>
  593. public string? CenterToOrgHandlerId { get; set; }
  594. /// <summary>
  595. /// 交办人(派单员)
  596. /// </summary>
  597. public string? CenterToOrgHandlerName { get; set; }
  598. /// <summary>
  599. /// 是否退回审批中
  600. /// </summary>
  601. public bool IsReturnUnderApproval { get; set; }
  602. /// <summary>
  603. /// 退回截至时间
  604. /// </summary>
  605. public DateTime? SendBackAuditEndTime { get; set; }
  606. /// <summary>
  607. /// 省退回信息
  608. /// </summary>
  609. public string ProvinceSendBackString { get; set; }
  610. /// <summary>
  611. /// 省撤单信息
  612. /// </summary>
  613. public string ProvinceRevokeString { get; set; }
  614. /// <summary>
  615. /// 省工单退回
  616. /// </summary>
  617. public bool? ProvinceSendBack { get; set; }
  618. /// <summary>
  619. /// 终止
  620. /// </summary>
  621. public List<OrderTerminateDto> OrderTerminates { get; set; }
  622. /// <summary>
  623. /// 终止状态
  624. /// </summary>
  625. public string? OrderTerminateStatus { get; set; }
  626. #region 回访信息
  627. /// <summary>
  628. /// 部门满意度
  629. /// </summary>
  630. public Kv? OrgEvaluate
  631. {
  632. get
  633. {
  634. if (this.OrderVisits == null) return null;
  635. var visitEntity = this.OrderVisits
  636. .OrderByDescending(m => m.CreationTime)
  637. .FirstOrDefault();
  638. if (visitEntity == null) return null;
  639. return visitEntity.NowEvaluate;
  640. }
  641. }
  642. /// <summary>
  643. /// 部门满意度
  644. /// </summary>
  645. public string? OrgEvaluateValue
  646. {
  647. get
  648. {
  649. if (this.OrderVisits == null) return null;
  650. var visitEntity = this.OrderVisits
  651. .OrderByDescending(m => m.CreationTime)
  652. .FirstOrDefault();
  653. if (visitEntity == null) return null;
  654. var now = visitEntity.NowEvaluate;
  655. if (now == null) return null;
  656. return now.Value;
  657. }
  658. }
  659. /// <summary>
  660. /// 坐席满意度
  661. /// </summary>
  662. public ESeatEvaluate? SeatEvaluate
  663. {
  664. get
  665. {
  666. if (this.OrderVisits == null) return null;
  667. var visitEntity = this.OrderVisits
  668. .OrderByDescending(m => m.CreationTime)
  669. .FirstOrDefault();
  670. if (visitEntity == null) return null;
  671. return visitEntity.OrderVisitDetails.Where(m => m.VisitTarget == EVisitTarget.Seat)
  672. .FirstOrDefault()?.SeatEvaluate;
  673. }
  674. }
  675. public string? SeatEvaluateTxt => SeatEvaluate?.GetDescription();
  676. #endregion
  677. /// <summary>
  678. /// 工单补充
  679. /// </summary>
  680. public List<OrderComplementDto> OrderComplements { get; set; }
  681. }
  682. public class UpdateOrderDto : AddOrderDto
  683. {
  684. public string Id { get; set; }
  685. /// <summary>
  686. /// 中心意见
  687. /// </summary>
  688. public string CenterOpinion { get; set; }
  689. /// <summary>
  690. /// 归档意见
  691. /// </summary>
  692. public string? FileOpinion { get; set; }
  693. /// <summary>
  694. /// 能否编辑,true:任何节点可以编辑;false:未发起流程可以编辑
  695. /// </summary>
  696. public bool IsEdit { get; set; }
  697. }
  698. public class AddOrderDto : Position
  699. {
  700. #region 来电信息
  701. /// <summary>
  702. /// 来源渠道
  703. /// </summary>
  704. public string? SourceChannel { get; set; }
  705. public string? SourceChannelCode { get; set; }
  706. /// <summary>
  707. /// 渠道为电话时,此字段存在
  708. /// </summary>
  709. public string? CallId { get; set; }
  710. /// <summary>
  711. /// 来电归属地
  712. /// </summary>
  713. public string? CallAddress { get; set; }
  714. /// <summary>
  715. /// 来电号码
  716. /// </summary>
  717. public string? FromPhone { get; set; }
  718. /// <summary>
  719. /// 转接号码(转接来源)
  720. /// </summary>
  721. public string? TransferPhone { get; set; }
  722. /// <summary>
  723. /// 来电/信人姓名
  724. /// </summary>
  725. public string? FromName { get; set; }
  726. /// <summary>
  727. /// 来电/信人性别
  728. /// </summary>
  729. public EGender FromGender { get; set; }
  730. /// <summary>
  731. /// 来电/信人身份
  732. /// </summary>
  733. public EIdentityType? IdentityType { get; set; }
  734. /// <summary>
  735. /// 证件类型
  736. /// </summary>
  737. public string? LicenceTypeCode { get; set; }
  738. public string? LicenceType { get; set; }
  739. /// <summary>
  740. /// 证件号码
  741. /// </summary>
  742. public string? LicenceNo { get; set; }
  743. /// <summary>
  744. /// 年龄段
  745. /// </summary>
  746. public string? AgeRangeCode { get; set; }
  747. public string? AgeRange { get; set; }
  748. /// <summary>
  749. /// 联系电话
  750. /// </summary>
  751. public string? Contact { get; set; }
  752. /// <summary>
  753. /// 是否接受短信,勾选校验手机号
  754. /// </summary>
  755. public bool AcceptSms { get; set; }
  756. /// <summary>
  757. /// 是否已发送短信
  758. /// </summary>
  759. public bool SmsSended { get; set; }
  760. /// <summary>
  761. /// 是否保密
  762. /// </summary>
  763. public bool IsSecret { get; set; }
  764. /// <summary>
  765. /// 工作单位(当“来电/信人身份”为“企业”时必填,其他情况非必填)
  766. /// </summary>
  767. public string? Company { get; set; }
  768. #endregion
  769. #region 诉求信息
  770. /// <summary>
  771. /// 受理类型
  772. /// </summary>
  773. public string? AcceptType { get; set; }
  774. public string? AcceptTypeCode { get; set; }
  775. public string Title { get; set; }
  776. /// <summary>
  777. /// 工单标签(自贡)
  778. /// </summary>
  779. public string? OrderTag { get; set; }
  780. public string? OrderTagCode { get; set; }
  781. #region 热点
  782. /// <summary>
  783. /// 热点
  784. /// </summary>
  785. public string? HotspotId { get; set; }
  786. //public string? HotspotCode { get; set; }
  787. public string? HotspotName { get; set; }
  788. public string? HotspotSpliceName { get; set; }
  789. /// <summary>
  790. /// 外部数据(为前端提供级联功能)
  791. /// </summary>
  792. public string? HotspotExternal { get; set; }
  793. #endregion
  794. #region 事件分类
  795. public string? EventCategoryId { get; set; }
  796. public string? EventCategoryName { get; set; }
  797. public string? EventCategorySpliceName { get; set; }
  798. public string? EventCategoryExternal { get; set; }
  799. #endregion
  800. /// <summary>
  801. /// 事发时间
  802. /// </summary>
  803. public DateTime? IncidentTime { get; set; }
  804. /// <summary>
  805. /// 事件目的
  806. /// </summary>
  807. public string? IncidentPurpose { get; set; }
  808. /// <summary>
  809. /// 重复工单Id
  810. /// </summary>
  811. public List<string>? DuplicateIds { get; set; }
  812. /// <summary>
  813. /// 推送分类 -- 弃用 转为表存储
  814. /// </summary>
  815. public string? PushTypeCode { get; set; }
  816. /// <summary>
  817. /// 推送分类 -- 弃用 转为表存储
  818. /// </summary>
  819. public string? PushType { get; set; }
  820. /// <summary>
  821. /// 附件
  822. /// </summary>
  823. public List<string> Additions { get; set; } = new();
  824. /// <summary>
  825. /// 诉求内容
  826. /// </summary>
  827. public string Content { get; set; }
  828. #endregion
  829. /// <summary>
  830. /// 来源,区分省平台或110等其他平台同步过来的工单
  831. /// </summary>
  832. public ESource Source { get; set; } = ESource.Hotline;
  833. /// <summary>
  834. /// 扩展信息
  835. /// </summary>
  836. public OrderExtensionDto? OrderExtension { get; set; }
  837. /// <summary>
  838. /// 附件列表
  839. /// </summary>
  840. public List<FileDto> Files { get; set; } = new();
  841. /// <summary>
  842. /// 企业名称
  843. /// </summary>
  844. public string? EnterpriseName { get; set; }
  845. /// <summary>
  846. /// 企业Code
  847. /// </summary>
  848. public string? EnterpriseCode { get; set; }
  849. /// <summary>
  850. /// 专班名称
  851. /// </summary>
  852. public string? ZhuanBanMingCheng { get; set; }
  853. /// <summary>
  854. /// 专班Code
  855. /// </summary>
  856. public string? ZhuanBanCode { get; set; }
  857. #region 重复性事件
  858. public List<RepeatableEventDetailOpDto> RepeatableEventDetails { get; set; } = new();
  859. #endregion
  860. /// <summary>
  861. /// 是否为省工单
  862. /// </summary>
  863. public bool IsProvince { get; set; }
  864. /// <summary>
  865. /// 省本地编号
  866. /// </summary>
  867. public string? ProvinceNo { get; set; }
  868. /// <summary>
  869. /// 省交办编号
  870. /// </summary>
  871. public string? ReceiveProvinceNo { get; set; }
  872. /// <summary>
  873. /// 省过期时间(省工单才有)
  874. /// </summary>
  875. public DateTime? ExpiredTimeProvince { get; set; }
  876. /// <summary>
  877. /// 外部工单唯一标识
  878. /// </summary>
  879. public string? ExternalId { get; set; }
  880. #region 期满时间
  881. /// <summary>
  882. /// 过期时间
  883. /// </summary>
  884. public DateTime? ExpiredTime { get; set; }
  885. /// <summary>
  886. /// 即将超期时间
  887. /// </summary>
  888. public DateTime? NearlyExpiredTime { get; set; }
  889. /// <summary>
  890. /// 即将超期第一级
  891. /// </summary>
  892. public DateTime? NearlyExpiredTimeOne { get; set; }
  893. /// <summary>
  894. /// 办理时间限制(如:24小时、7个工作日)
  895. /// </summary>
  896. public string? TimeLimit { get; set; }
  897. public int? TimeLimitCount { get; set; }
  898. public ETimeType? TimeLimitUnit { get; set; }
  899. #endregion
  900. #region 市州工单互转
  901. /// <summary>
  902. /// 是否转发
  903. /// </summary>
  904. public bool? Transpond { get; set; }
  905. /// <summary>
  906. /// 转发市州Id
  907. /// </summary>
  908. public string? TranspondCityId { get; set; }
  909. /// <summary>
  910. /// 转发市州名称
  911. /// </summary>
  912. public string? TranspondCityName { get; set; }
  913. /// <summary>
  914. /// 转发市州Value
  915. /// </summary>
  916. public string? TranspondCityValue { get; set; }
  917. #endregion
  918. /// <summary>
  919. /// 是否行政执法类
  920. /// </summary>
  921. public bool? IsEnforcementOrder { get; set; }
  922. /// <summary>
  923. /// 形式主义工单
  924. /// </summary>
  925. public bool IsFormalistWorkOrder { get; set; }
  926. /// <summary>
  927. /// 敏感类工单
  928. /// </summary>
  929. public bool IsSensitiveWorkOrders { get; set; }
  930. /// <summary>
  931. /// 24小时办结
  932. /// </summary>
  933. public bool Is24HoursComplete { get; set; }
  934. /// <summary>
  935. /// 重点关注事件,保存前端选择,用于返回前端数据
  936. /// </summary>
  937. public string? FocusOnEvents { get; set; }
  938. /// <summary>
  939. /// 是否紧急
  940. /// </summary>
  941. public bool IsUrgent { get; set; }
  942. /// <summary>
  943. /// 是否三方通话
  944. /// </summary>
  945. public bool IsThreePartyConference { get; set; }
  946. /// <summary>
  947. /// 是否政民互动公开
  948. /// </summary>
  949. public bool IsProvinceZmhd { get; set; }
  950. /// <summary>
  951. /// 初审人姓名
  952. /// </summary>
  953. public string? AuditFirstName { get; set; }
  954. /// <summary>
  955. /// 初审时间
  956. /// </summary>
  957. public DateTime? AuditFirstTime { get; set; }
  958. /// <summary>
  959. /// 政民互动公开ID
  960. /// </summary>
  961. public string? OrderProvinceZmhdId { get; set; }
  962. /// <summary>
  963. /// 工单推送分类
  964. /// </summary>
  965. public List<OrderPushTypeDto>? OrderPushTypes { get; set; }
  966. }
  967. public record CanLinkCallRecordOrderDto : PagedKeywordRequest
  968. {
  969. }
  970. /// <summary>
  971. /// 修改工单受理附件
  972. /// </summary>
  973. public class UpdateOrderFilesDto
  974. {
  975. public string Id { get; set; }
  976. public string OrderNo { get; set; }
  977. /// <summary>
  978. /// 附件
  979. /// </summary>
  980. public List<FileDto> Files { get; set; } = new List<FileDto>();
  981. }
  982. public record OrderCopyListDto : PagedKeywordRequest
  983. {
  984. public string OrderId { get; set; }
  985. }
  986. public class UnsignedOrderDto
  987. {
  988. public OrderDto Order { get; set; }
  989. public WorkflowStepDto WorkflowStep { get; set; }
  990. public decimal UnsignedTime { get; set; }
  991. }
  992. public class OrderRemarksDto
  993. {
  994. /// <summary>
  995. /// 备注信息
  996. /// </summary>
  997. public string? Remark { get; set; }
  998. /// <summary>
  999. /// 备注人
  1000. /// </summary>
  1001. public string? RemarkUser { get; set; }
  1002. /// <summary>
  1003. /// 备注时间
  1004. /// </summary>
  1005. public DateTime RemarkTime { get; set; }
  1006. }
  1007. public class PublishNearlyExpiredTimeSmsDto
  1008. {
  1009. public string OrderId { get; set; }
  1010. }
  1011. public class OverTimeOrderDto
  1012. {
  1013. public string OrgId { get; set; }
  1014. public int NearlyOrderCount { get; set; }
  1015. public int ExpiredTimeOrderCount { get; set; }
  1016. }
  1017. public class PublishAutomaticDelayDto
  1018. {
  1019. public string OrderId { get; set; }
  1020. }
  1021. public class OrderListOutDto
  1022. {
  1023. /// <summary>
  1024. /// Id
  1025. /// </summary>
  1026. public string Id { get; set; }
  1027. /// <summary>
  1028. /// 工单状态
  1029. /// </summary>
  1030. public EOrderStatus Status { get; set; }
  1031. public string StatusText => Status.GetDescription();
  1032. /// <summary>
  1033. /// 过期状态
  1034. /// </summary>
  1035. public EExpiredStatus? ExpiredStatus => CalculateExpiredState();
  1036. /// <summary>
  1037. /// 归档时间(暂为流程结束时间,因流程结束自动归档)
  1038. /// </summary>
  1039. public DateTime? FiledTime { get; set; }
  1040. /// <summary>
  1041. /// 过期时间
  1042. /// </summary>
  1043. public DateTime? ExpiredTime { get; set; }
  1044. /// <summary>
  1045. /// 即将超期时间
  1046. /// </summary>
  1047. public DateTime? NearlyExpiredTime { get; set; }
  1048. /// <summary>
  1049. /// 即将超期第一级
  1050. /// </summary>
  1051. public DateTime? NearlyExpiredTimeOne { get; set; }
  1052. public EExpiredStatus? CalculateExpiredState()
  1053. {
  1054. DateTime? dateTime = DateTime.Now;
  1055. if (Status >= EOrderStatus.Filed)
  1056. {
  1057. dateTime = FiledTime;
  1058. }
  1059. //ExpiredStatus
  1060. if (ExpiredTime.HasValue)
  1061. {
  1062. if (NearlyExpiredTimeOne.HasValue && dateTime < NearlyExpiredTimeOne)
  1063. {
  1064. return EExpiredStatus.Normal;
  1065. }
  1066. else if (!NearlyExpiredTimeOne.HasValue && dateTime < NearlyExpiredTime)
  1067. {
  1068. return EExpiredStatus.Normal;
  1069. }
  1070. else if (NearlyExpiredTimeOne.HasValue && dateTime > NearlyExpiredTimeOne && dateTime < NearlyExpiredTime)
  1071. {
  1072. return EExpiredStatus.GoingToExpiredOne;
  1073. }
  1074. else if (dateTime > NearlyExpiredTime && dateTime < ExpiredTime)
  1075. {
  1076. return EExpiredStatus.GoingToExpired;
  1077. }
  1078. else
  1079. {
  1080. return EExpiredStatus.Expired;
  1081. }
  1082. }
  1083. return null;
  1084. }
  1085. /// <summary>
  1086. /// 过期状态
  1087. /// </summary>
  1088. public string ExpiredStatusText => ExpiredStatus?.GetDescription() ?? string.Empty;
  1089. /// <summary>
  1090. /// 工单编码(20220101000001)
  1091. /// </summary>
  1092. public string No { get; set; }
  1093. /// <summary>
  1094. /// 会签类型
  1095. /// </summary>
  1096. public ECounterSignType? CounterSignType { get; set; }
  1097. public string? CounterSignTypeText => CounterSignType?.GetDescription() ?? "未会签";
  1098. /// <summary>
  1099. /// 签收人id
  1100. /// </summary>
  1101. public string? SignerId { get; set; }
  1102. /// <summary>
  1103. /// 签收人名称
  1104. /// </summary>
  1105. public string? SignerName { get; set; }
  1106. public DateTime CreationTime { get; set; }
  1107. public string? ContactMask { get; set; }
  1108. /// <summary>
  1109. /// 紧急程度
  1110. /// </summary>
  1111. public EEmergencyLevel EmergencyLevel => IsUrgent
  1112. ? EEmergencyLevel.Emergency
  1113. : EEmergencyLevel.UnEmergency;
  1114. /// <summary>
  1115. /// 是否可签收
  1116. /// </summary>
  1117. public bool CanSign => string.IsNullOrEmpty(SignerId);
  1118. /// <summary>
  1119. /// 待结束会签编号
  1120. /// </summary>
  1121. public string? CountersignId { get; set; }
  1122. /// <summary>
  1123. /// 是否可以延期
  1124. /// </summary>
  1125. public bool IsCanDelay { get; set; }
  1126. /// <summary>
  1127. /// 是否可以取消延期
  1128. /// </summary>
  1129. public bool IsCanCancelDelay { get; set; }
  1130. /// <summary>
  1131. /// 最后一次延期天数
  1132. /// </summary>
  1133. public string? DelayString { get; set; }
  1134. /// <summary>
  1135. /// 是否可退回
  1136. /// </summary>
  1137. public bool CanPrevious { get; set; }
  1138. /// <summary>
  1139. /// 是否可办理
  1140. /// </summary>
  1141. public bool CanHandle { get; set; }
  1142. /// <summary>
  1143. /// 退回意见
  1144. /// </summary>
  1145. public string? PreviousOpinion { get; set; }
  1146. /// <summary>
  1147. /// 是否可代办
  1148. /// </summary>
  1149. public bool CanInsteadHandle { get; set; }
  1150. /// <summary>
  1151. /// 是否紧急
  1152. /// </summary>
  1153. public bool IsUrgent { get; set; }
  1154. public string IsUrgentText => IsUrgent ? "紧急" : "";
  1155. /// <summary>
  1156. /// 发布范围
  1157. /// </summary>
  1158. public bool? PublishState { get; set; }
  1159. /// <summary>
  1160. /// 实际办理节点code(会签状态此字段保存最外层会签发起节点code)
  1161. /// </summary>
  1162. public string? ActualHandleStepCode { get; set; }
  1163. /// <summary>
  1164. /// 实际办理节点名称(会签状态此字段保存最外层会签发起节点名称)
  1165. /// </summary>
  1166. public string? ActualHandleStepName { get; set; }
  1167. /// <summary>
  1168. /// 重办次数
  1169. /// </summary>
  1170. public int ReTransactNum { get; set; }
  1171. /// <summary>
  1172. /// 热点分类
  1173. /// </summary>
  1174. public string HotspotName { get; set; }
  1175. /// <summary>
  1176. /// 来源渠道
  1177. /// </summary>
  1178. public string SourceChannel { get; set; }
  1179. public string SourceChannelCode { get; set; }
  1180. /// <summary>
  1181. /// 受理类型
  1182. /// </summary>
  1183. public string AcceptType { get; set; }
  1184. public string AcceptTypeCode { get; set; }
  1185. /// <summary>
  1186. /// 是否为省工单
  1187. /// </summary>
  1188. public bool IsProvince { get; set; }
  1189. public string IsProvinceText => IsProvince ? "省工单" : "市工单";
  1190. /// <summary>
  1191. /// 工单标题
  1192. /// </summary>
  1193. public string Title { get; set; }
  1194. /// <summary>
  1195. /// 工单开始时间(受理/接办时间=流程开启时间)
  1196. /// </summary>
  1197. public DateTime? StartTime { get; set; }
  1198. /// <summary>
  1199. /// 受理人id
  1200. /// </summary>
  1201. public string AcceptorId { get; set; }
  1202. /// <summary>
  1203. /// 受理人名称
  1204. /// </summary>
  1205. public string AcceptorName { get; set; }
  1206. /// <summary>
  1207. /// 是否可编辑
  1208. /// </summary>
  1209. public bool CanEdit => !string.IsNullOrEmpty(SignerId) &&
  1210. (Status is EOrderStatus.WaitForAccept or EOrderStatus.BackToUnAccept or EOrderStatus.SpecialToUnAccept
  1211. or EOrderStatus.HandOverToUnAccept);
  1212. }
  1213. }