AiController.cs 56 KB

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  1. 
  2. using Consul;
  3. using DotNetCore.CAP;
  4. using Hotline.Ai.CallOut;
  5. using Hotline.Ai.Jths;
  6. using Hotline.Ai.Visit;
  7. using Hotline.Application.Quality;
  8. using Hotline.Caching.Interfaces;
  9. using Hotline.Caching.Services;
  10. using Hotline.CallCenter.Devices;
  11. using Hotline.Orders;
  12. using Hotline.Repository.SqlSugar.Extensions;
  13. using Hotline.Settings;
  14. using Hotline.Share.Dtos;
  15. using Hotline.Share.Dtos.Ai;
  16. using Hotline.Share.Dtos.Order;
  17. using Hotline.Share.Enums.Ai;
  18. using Hotline.Share.Enums.Order;
  19. using Hotline.Share.Enums.Quality;
  20. using MapsterMapper;
  21. using Microsoft.AspNetCore.Authorization;
  22. using Microsoft.AspNetCore.Mvc;
  23. using Microsoft.Extensions.Options;
  24. using Newtonsoft.Json;
  25. using Novacode.NETCorePort;
  26. using Org.BouncyCastle.Utilities;
  27. using SqlSugar;
  28. using System.Threading;
  29. using XF.Domain.Authentications;
  30. using XF.Domain.Constants;
  31. using XF.Domain.Exceptions;
  32. using XF.Domain.Repository;
  33. using XF.Utility.EnumExtensions;
  34. namespace Hotline.Api.Controllers
  35. {
  36. public class AiController: BaseController
  37. {
  38. private readonly ISystemSettingCacheManager _systemSettingCacheManager;
  39. private readonly IRepository<AiOrderVisit> _aiOrderVisitRepository;
  40. private readonly IRepository<AiOrderVisitDetail> _aiOrderVisitDetailRepository;
  41. private readonly IRepository<OrderVisit> _orderVisitRepository;
  42. private readonly IRepository<OrderVisitDetail> _orderVisitDetailRepository;
  43. private readonly IMapper _mapper;
  44. //private readonly IOptionsSnapshot<AiVisitConfig> _options;
  45. private readonly IAiVisitService _aiVisitService;
  46. private readonly ILogger<AiController> _logger;
  47. private readonly ICapPublisher _capPublisher;
  48. private readonly IOrderRepository _orderRepository;
  49. private readonly IQualityApplication _qualityApplication;
  50. private readonly ISystemDicDataCacheManager _sysDicDataCacheManager;
  51. private readonly IRepository<CallOutTemplate> _callOutTemplateRepository;
  52. private readonly IRepository<CallOutTask> _callOutTaskRepository;
  53. private readonly IRepository<CallOutTaskDetail> _callOutTaskDetailRepository;
  54. private readonly ISessionContext _sessionContext;
  55. public AiController(ISystemSettingCacheManager systemSettingCacheManager,IRepository<AiOrderVisit> aiOrderVisitRepository,IRepository<AiOrderVisitDetail> aiOrderVisitDetailRepository,IRepository<OrderVisit> orderVisitRepository,IRepository<OrderVisitDetail> orderVisitDetailRepository,IMapper mapper, /*IOptionsSnapshot<AiVisitConfig> options,*/IAiVisitService aiVisitService, ILogger<AiController> logger,ICapPublisher capPublisher,IOrderRepository orderRepository,IQualityApplication qualityApplication, ISystemDicDataCacheManager sysDicDataCacheManager,IRepository<CallOutTemplate> callOutTemplateRepository, IRepository<CallOutTask> callOutTaskRepository,IRepository<CallOutTaskDetail> callOutTaskDetailRepository,ISessionContext sessionContext)
  56. {
  57. _systemSettingCacheManager = systemSettingCacheManager;
  58. _aiOrderVisitRepository = aiOrderVisitRepository;
  59. _aiOrderVisitDetailRepository = aiOrderVisitDetailRepository;
  60. _orderVisitRepository = orderVisitRepository;
  61. _orderVisitDetailRepository = orderVisitDetailRepository;
  62. _mapper = mapper;
  63. //_options = options;
  64. _aiVisitService = aiVisitService;
  65. _logger = logger;
  66. _capPublisher = capPublisher;
  67. _orderRepository = orderRepository;
  68. _qualityApplication = qualityApplication;
  69. _sysDicDataCacheManager = sysDicDataCacheManager;
  70. _callOutTemplateRepository = callOutTemplateRepository;
  71. _callOutTaskRepository = callOutTaskRepository;
  72. _callOutTaskDetailRepository = callOutTaskDetailRepository;
  73. _sessionContext = sessionContext;
  74. }
  75. /// <summary>
  76. /// 智能语音导航配置查询
  77. /// </summary>
  78. /// <param name="count"></param>
  79. /// <returns></returns>
  80. [HttpGet("ivr/access-confirm")]
  81. [AllowAnonymous]
  82. public async Task<bool> AccessConfirm([FromQuery]int count)
  83. {
  84. //获取是否开启智能语音队列
  85. bool isAiIvr = bool.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.IsAIIVR)?.SettingValue[0]);
  86. if (!isAiIvr)
  87. return false;
  88. //获取智能语音队列数
  89. var queueNum = int.Parse(_systemSettingCacheManager.GetSetting(SettingConstants.QueueNum)?.SettingValue[0]);
  90. if (count < queueNum)
  91. return false;
  92. //判断是否在时间段内
  93. var aiIVRTimeArr = _systemSettingCacheManager.GetSetting(SettingConstants.AIIVRTime)?.SettingValue;
  94. bool IsOk = false;
  95. aiIVRTimeArr.ForEach((item) => {
  96. List<string> times = JsonConvert.DeserializeObject<List<string>>(item);
  97. var beginTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " " + times[0] + ":00");
  98. var endTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " " + times[1] + ":00");
  99. if (DateTime.Now>beginTime && DateTime.Now< endTime)
  100. {
  101. IsOk = true;
  102. }
  103. });
  104. return IsOk;
  105. }
  106. #region 批量外呼
  107. #region 批量外呼模板
  108. /// <summary>
  109. /// 外呼模板列表
  110. /// </summary>
  111. /// <param name="dto"></param>
  112. /// <returns></returns>
  113. [HttpGet("callout-template-list")]
  114. public async Task<PagedDto<AiCallOutTemplateQueryRep>> AiCallOutTemplateQuery([FromQuery]AiCallOutTemplateQueryRequest dto)
  115. {
  116. var (total,items) =await _callOutTemplateRepository.Queryable()
  117. .Includes(x=>x.CallOutTasks)
  118. .WhereIF(!string.IsNullOrEmpty(dto.TemplateName), x => x.TemplateName.Contains(dto.TemplateName))
  119. .WhereIF(dto.StartTime != null, x => x.CreationTime >= dto.StartTime)
  120. .WhereIF(dto.EndTime != null, x => x.CreationTime <= dto.EndTime)
  121. .Select(x => new AiCallOutTemplateQueryRep()
  122. {
  123. Id = x.Id,
  124. TemplateName = x.TemplateName,
  125. TemplateContent = x.TemplateContent,
  126. CallOutTaskCount = x.CallOutTasks.Count(),
  127. CreationTime = x.CreationTime,
  128. IsEnable = x.IsEnable,
  129. CreatorName = x.CreatorName,
  130. CreatorOrgName = x.CreatorOrgName,
  131. })
  132. .OrderByDescending(x => x.CreationTime)
  133. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  134. return new PagedDto<AiCallOutTemplateQueryRep>(total,items);
  135. }
  136. /// <summary>
  137. /// 新增外呼模板
  138. /// </summary>
  139. /// <param name="dto"></param>
  140. /// <returns></returns>
  141. [HttpPost("add-callouttemplate")]
  142. public async Task AddCallOutTemplate([FromBody]CallOutTemplateDto dto)
  143. {
  144. var callOutTemplate = _mapper.Map<CallOutTemplate>(dto);
  145. callOutTemplate.IsEnable = true;
  146. await _callOutTemplateRepository.AddAsync(callOutTemplate, HttpContext.RequestAborted);
  147. }
  148. /// <summary>
  149. /// 修改外呼模板
  150. /// </summary>
  151. /// <param name="dto"></param>
  152. /// <returns></returns>
  153. [HttpPost("update-callouttemplate")]
  154. public async Task UpdateCallOutTemplate([FromBody] UpdateCallOutTemplateDto dto)
  155. {
  156. var model = await _callOutTemplateRepository.Queryable().Includes(x=>x.CallOutTasks).FirstAsync(x => x.Id == dto.Id, HttpContext.RequestAborted);
  157. if (model == null)
  158. throw UserFriendlyException.SameMessage("无效模板");
  159. //验证是否有待执行的外呼任务
  160. if (model.CallOutTasks.Any(x=>x.AiCallOutTaskState!= EAiCallOutTaskState.Ended))
  161. {
  162. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法修改!");
  163. }
  164. model.TemplateName = dto.TemplateName;
  165. model.TemplateContent = dto.TemplateContent;
  166. await _callOutTemplateRepository.UpdateAsync(model, HttpContext.RequestAborted);
  167. }
  168. /// <summary>
  169. /// 删除外呼模板
  170. /// </summary>
  171. /// <param name="id"></param>
  172. /// <returns></returns>
  173. [HttpDelete("del-callouttemplate")]
  174. public async Task DelCallOutTemplate([FromQuery]string id)
  175. {
  176. var model = await _callOutTemplateRepository.Queryable().Includes(x => x.CallOutTasks).FirstAsync(x => x.Id == id, HttpContext.RequestAborted);
  177. if (model == null)
  178. throw UserFriendlyException.SameMessage("无效模板");
  179. //验证是否有待执行的外呼任务
  180. if (model.CallOutTasks.Any(x => x.AiCallOutTaskState != EAiCallOutTaskState.Ended))
  181. {
  182. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法删除!");
  183. }
  184. await _callOutTemplateRepository.RemoveAsync(id, true, HttpContext.RequestAborted);
  185. }
  186. /// <summary>
  187. /// 外呼模板启用禁用
  188. /// </summary>
  189. /// <param name="id"></param>
  190. /// <returns></returns>
  191. [HttpGet("callouttemplate-enable-unenable")]
  192. public async Task CallOutTemplateEnableAndUnEnable([FromQuery]string id)
  193. {
  194. var model = await _callOutTemplateRepository.Queryable().Includes(x => x.CallOutTasks).FirstAsync(x => x.Id == id, HttpContext.RequestAborted);
  195. if (model == null)
  196. throw UserFriendlyException.SameMessage("无效模板");
  197. //验证是否有待执行的外呼任务
  198. if (model.CallOutTasks.Any(x => x.AiCallOutTaskState != EAiCallOutTaskState.Ended))
  199. {
  200. throw UserFriendlyException.SameMessage("当前模板有待执行的外呼任务,暂时无法操作!");
  201. }
  202. model.IsEnable = !model.IsEnable;
  203. await _callOutTemplateRepository.UpdateAsync(model, HttpContext.RequestAborted);
  204. }
  205. #endregion
  206. #region 批量外呼任务
  207. /// <summary>
  208. /// 批量外呼任务列表
  209. /// </summary>
  210. /// <param name="dto"></param>
  211. /// <returns></returns>
  212. [HttpGet("callout/callouttask-list")]
  213. public async Task<PagedDto<AiCallOutListRep>> AiCallOutList([FromQuery]AiCallOutListRequest dto)
  214. {
  215. var (total,items) = await _callOutTaskRepository.Queryable()
  216. .Includes(x => x.CallOutTemplate)
  217. .WhereIF(!string.IsNullOrEmpty(dto.TaskName), x => x.TaskName.Contains(dto.TaskName))
  218. .WhereIF(dto.AiCallOutTaskState != null, x => x.AiCallOutTaskState == dto.AiCallOutTaskState)
  219. .WhereIF(dto.StartTime.HasValue,x=>x.CreationTime>= dto.StartTime)
  220. .WhereIF(dto.EndTime.HasValue,x=>x.CreationTime<=dto.EndTime)
  221. .OrderByDescending(x => x.CreationTime)
  222. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  223. return new PagedDto<AiCallOutListRep>(total, _mapper.Map<IReadOnlyList<AiCallOutListRep>>(items));
  224. }
  225. /// <summary>
  226. /// 外呼任务列表基础数据
  227. /// </summary>
  228. /// <returns></returns>
  229. [HttpGet("callout/list-basedata")]
  230. public async Task<object> AiCallOuttListBaseData()
  231. {
  232. return new {
  233. AiCallOutTaskState = EnumExts.GetDescriptions<EAiCallOutTaskState>(),
  234. AiCallOutState = EnumExts.GetDescriptions<EAiCallOutState>()
  235. };
  236. }
  237. /// <summary>
  238. /// 批量外呼任务明细列表
  239. /// </summary>
  240. /// <param name="dto"></param>
  241. /// <returns></returns>
  242. [HttpGet("callout/callouttaskdetail")]
  243. public async Task<PagedDto<AiCallOutDetailListRep>> AiCallOutDetailList([FromQuery] AiCallOutDetailListRequest dto)
  244. {
  245. var (total, items) = await _callOutTaskDetailRepository.Queryable()
  246. .Where(x => x.CallOutTaskId == dto.Id)
  247. .WhereIF(!string.IsNullOrEmpty(dto.OuterNo),x=>x.OuterNo.Contains(dto.OuterNo))
  248. .WhereIF(!string.IsNullOrEmpty(dto.Name),x=>x.Name.Contains(dto.Name))
  249. .WhereIF(dto.AiCallOutState!=null,x=>x.AiCallOutState== dto.AiCallOutState)
  250. .OrderByDescending(x => x.CreationTime)
  251. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  252. return new PagedDto<AiCallOutDetailListRep>(total,_mapper.Map<IReadOnlyList<AiCallOutDetailListRep>>(items));
  253. }
  254. /// <summary>
  255. /// 新增批量外呼任务
  256. /// </summary>
  257. /// <param name="dto"></param>
  258. /// <returns></returns>
  259. [HttpPost("callout/add-callout")]
  260. public async Task AddAiCallOut([FromBody] AddAiCallOutRequest dto)
  261. {
  262. //验证是否有重复电话
  263. if (dto.AddAiCallOutTaskDetailDtos.DistinctBy(x => x.OuterNo).Count() != dto.AddAiCallOutTaskDetailDtos.Count)
  264. {
  265. throw UserFriendlyException.SameMessage("任务中存在重复外呼号码,请检查后重新提交");
  266. }
  267. var model = _mapper.Map<CallOutTask>(dto);
  268. var detaillist = _mapper.Map<List<CallOutTaskDetail>>(dto.AddAiCallOutTaskDetailDtos);
  269. model.AiCallOutTaskState = EAiCallOutTaskState.NoStarted;
  270. model.HasVisitCount = dto.AddAiCallOutTaskDetailDtos.Count;
  271. model.VisitedCount = 0;
  272. model.VisitedFailCount = 0;
  273. var id = await _callOutTaskRepository.AddAsync(model, HttpContext.RequestAborted);
  274. detaillist.ForEach(x =>
  275. {
  276. x.CallOutTaskId = id;
  277. x.AiCallOutState = EAiCallOutState.InProgress;
  278. });
  279. await _callOutTaskDetailRepository.AddRangeAsync(detaillist, HttpContext.RequestAborted);
  280. #region 获取系统设置
  281. var callOutSceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutSceneUid)?.SettingValue[0];
  282. var callOutRuleUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutRuleUid)?.SettingValue[0];
  283. var CallOutContentKey = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutContentKey)?.SettingValue[0];
  284. #endregion
  285. var pushModel = await _callOutTaskRepository.Queryable()
  286. .Includes(x => x.CallOutTemplate)
  287. .Includes(x => x.CallOutTaskDetails)
  288. .FirstAsync(x => x.Id == id);
  289. var newModel = await _aiVisitService.CreateAiCallOutTask(pushModel, callOutSceneUid, callOutRuleUid, CallOutContentKey, HttpContext.RequestAborted);
  290. if (string.IsNullOrEmpty(newModel.BatchUid))
  291. {
  292. newModel.AiCallOutTaskState = EAiCallOutTaskState.Ended;
  293. }
  294. await _callOutTaskRepository.UpdateAsync(newModel, HttpContext.RequestAborted);
  295. await _callOutTaskDetailRepository.UpdateRangeAsync(newModel.CallOutTaskDetails, HttpContext.RequestAborted);
  296. }
  297. /// <summary>
  298. /// 可用外呼模板
  299. /// </summary>
  300. /// <returns></returns>
  301. [HttpGet("callout/canuse-template")]
  302. public async Task<List<CanUseCallOutTemplateListRep>> CanUseCallOutTemplateList()
  303. {
  304. var list = await _callOutTemplateRepository.Queryable().Where(x => x.IsEnable == true).ToListAsync(HttpContext.RequestAborted);
  305. return _mapper.Map<List<CanUseCallOutTemplateListRep>>(list);
  306. }
  307. /// <summary>
  308. /// 终止外呼任务
  309. /// </summary>
  310. /// <param name="request"></param>
  311. /// <returns></returns>
  312. [HttpPost("callout/closecallouttask")]
  313. public async Task CloseCalloutTask([FromBody] CloseCalloutTaskReq request)
  314. {
  315. switch (request.TypeId)
  316. {
  317. case 1:
  318. var aiVisit = await _aiOrderVisitRepository.Queryable()
  319. .Includes(x => x.AiOrderVisitDetails,s=>s.OrderVisit)
  320. .FirstAsync(x => x.Id == request.Id,HttpContext.RequestAborted);
  321. if (aiVisit!=null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  322. {
  323. if (aiVisit.TaskState != EAiOrderVisitTaskState.Pause)
  324. throw UserFriendlyException.SameMessage("请先暂停任务,再进行终止;");
  325. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "cancel", HttpContext.RequestAborted);
  326. if (!isOk)
  327. throw UserFriendlyException.SameMessage("终止失败");
  328. aiVisit.TaskState = EAiOrderVisitTaskState.Close;
  329. aiVisit.AiOrderVisitDetails.ForEach(async x =>
  330. {
  331. if (x.AiOrderVisitState == EAiOrderVisitState.NoStarted)
  332. {
  333. x.AiOrderVisitState = EAiOrderVisitState.LoseEfficacy;
  334. x.OrderVisit.VisitState = EVisitState.WaitForVisit;
  335. }
  336. await _orderVisitRepository.UpdateAsync(x.OrderVisit);
  337. });
  338. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  339. await _aiOrderVisitDetailRepository.UpdateRangeAsync(aiVisit.AiOrderVisitDetails, HttpContext.RequestAborted);
  340. }
  341. break;
  342. case 2:
  343. var callOut = await _callOutTaskRepository.Queryable()
  344. .Includes(x => x.CallOutTaskDetails)
  345. .FirstAsync(x => x.Id == request.Id);
  346. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  347. {
  348. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.Pause)
  349. throw UserFriendlyException.SameMessage("请先暂停任务,再进行终止;");
  350. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "cancel", HttpContext.RequestAborted);
  351. if (!isOk)
  352. throw UserFriendlyException.SameMessage("终止失败");
  353. //处理业务数据
  354. callOut.AiCallOutTaskState = EAiCallOutTaskState.Close;
  355. callOut.CallOutTaskDetails.ForEach(x =>
  356. {
  357. if (x.AiCallOutState == EAiCallOutState.NoStarted)
  358. x.AiCallOutState = EAiCallOutState.LoseEfficacy;
  359. });
  360. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  361. await _callOutTaskDetailRepository.UpdateRangeAsync(callOut.CallOutTaskDetails, HttpContext.RequestAborted);
  362. }
  363. break;
  364. default:
  365. throw UserFriendlyException.SameMessage("未知业务");
  366. }
  367. }
  368. /// <summary>
  369. /// 暂停外呼任务
  370. /// </summary>
  371. /// <param name="request"></param>
  372. /// <returns></returns>
  373. [HttpPost("callout/pausecallouttask")]
  374. public async Task PauseCalloutTask([FromBody] CloseCalloutTaskReq request)
  375. {
  376. switch (request.TypeId)
  377. {
  378. case 1:
  379. var aiVisit = await _aiOrderVisitRepository.Queryable()
  380. .FirstAsync(x => x.Id == request.Id,HttpContext.RequestAborted);
  381. if (aiVisit != null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  382. {
  383. if (aiVisit.TaskState != EAiOrderVisitTaskState.NoStarted && aiVisit.TaskState != EAiOrderVisitTaskState.InProgress)
  384. throw UserFriendlyException.SameMessage("当前状态不能终止");
  385. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "stop", HttpContext.RequestAborted);
  386. if (!isOk)
  387. throw UserFriendlyException.SameMessage("终止失败");
  388. aiVisit.TaskState = EAiOrderVisitTaskState.Pause;
  389. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  390. }
  391. break;
  392. case 2:
  393. var callOut = await _callOutTaskRepository.Queryable()
  394. .FirstAsync(x => x.Id == request.Id);
  395. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  396. {
  397. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.NoStarted && callOut.AiCallOutTaskState != EAiCallOutTaskState.InProgress)
  398. throw UserFriendlyException.SameMessage("当前状态不能终止");
  399. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "stop", HttpContext.RequestAborted);
  400. if (!isOk)
  401. throw UserFriendlyException.SameMessage("终止失败");
  402. //处理业务数据
  403. callOut.AiCallOutTaskState = EAiCallOutTaskState.Pause;
  404. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  405. }
  406. break;
  407. default:
  408. throw UserFriendlyException.SameMessage("未知业务");
  409. }
  410. }
  411. /// <summary>
  412. /// 启动外呼任务
  413. /// </summary>
  414. /// <param name="request"></param>
  415. /// <returns></returns>
  416. [HttpPost("callout/startcallouttask")]
  417. public async Task StartCalloutTask([FromBody] CloseCalloutTaskReq request)
  418. {
  419. switch (request.TypeId)
  420. {
  421. case 1:
  422. var aiVisit = await _aiOrderVisitRepository.Queryable()
  423. .FirstAsync(x => x.Id == request.Id, HttpContext.RequestAborted);
  424. if (aiVisit != null && !string.IsNullOrEmpty(aiVisit.BatchUid))
  425. {
  426. if (aiVisit.TaskState != EAiOrderVisitTaskState.Pause)
  427. throw UserFriendlyException.SameMessage("当前状态不能启动");
  428. bool isOk = await _aiVisitService.ChangeStatusAsync(aiVisit.BatchUid, "start", HttpContext.RequestAborted);
  429. if (!isOk)
  430. throw UserFriendlyException.SameMessage("启动失败");
  431. aiVisit.TaskState = EAiOrderVisitTaskState.InProgress;
  432. await _aiOrderVisitRepository.UpdateAsync(aiVisit, HttpContext.RequestAborted);
  433. }
  434. break;
  435. case 2:
  436. var callOut = await _callOutTaskRepository.Queryable()
  437. .FirstAsync(x => x.Id == request.Id);
  438. if (callOut != null && !string.IsNullOrEmpty(callOut.BatchUid))
  439. {
  440. if (callOut.AiCallOutTaskState != EAiCallOutTaskState.Pause)
  441. throw UserFriendlyException.SameMessage("当前状态不能启动");
  442. bool isOk = await _aiVisitService.ChangeStatusAsync(callOut.BatchUid, "start", HttpContext.RequestAborted);
  443. if (!isOk)
  444. throw UserFriendlyException.SameMessage("启动失败");
  445. //处理业务数据
  446. callOut.AiCallOutTaskState = EAiCallOutTaskState.Pause;
  447. await _callOutTaskRepository.UpdateAsync(callOut, HttpContext.RequestAborted);
  448. }
  449. break;
  450. default:
  451. break;
  452. }
  453. }
  454. #endregion
  455. #endregion
  456. #region 智能回访
  457. /// <summary>
  458. /// 智能回访外呼结果回传
  459. /// </summary>
  460. /// <param name="dto"></param>
  461. /// <returns></returns>
  462. [AllowAnonymous]
  463. [HttpPost("aivisit/aivisit-back")]
  464. public async Task AiVisitBack([FromBody]AiVisitBackDto dto)
  465. {
  466. _logger.LogInformation($"收到智能外呼结果回传:{JsonConvert.SerializeObject(dto)}");
  467. var SceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.VisitSceneUid)?.SettingValue[0];//场景ID
  468. var CallOutSceneUid = _systemSettingCacheManager.GetSetting(SettingConstants.CallOutSceneUid)?.SettingValue[0];//批量外呼场景ID
  469. //回访
  470. if (dto.SceneUid== SceneUid)
  471. {
  472. var aiOrderVisit = await _aiOrderVisitRepository.Queryable()
  473. .Includes(x => x.AiOrderVisitDetails, s => s.OrderVisit, d => d.Order)
  474. .FirstAsync(x => x.BatchUid == dto.BatchUid);
  475. if (aiOrderVisit != null)
  476. {
  477. //验证记录中是否存在有结果的任务
  478. if (dto.TaskStatus == 6)//执行完
  479. {
  480. #region 获取所有配置参数
  481. var QuestionIdZero = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdZero)?.SettingValue[0]; //是否联系
  482. var QuestionIdOne = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdOne)?.SettingValue[0];//是否解决
  483. var QuestionIdTwo = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdTwo)?.SettingValue[0];//办件结果满意度
  484. var QuestionIdThree = _systemSettingCacheManager.GetSetting(SettingConstants.QuestionIdThree)?.SettingValue[0];//坐席是否满意
  485. var VisitContentIdOne = _systemSettingCacheManager.GetSetting(SettingConstants.VisitContentIdOne)?.SettingValue[0];//办件结果不满意原因
  486. var VisitContentIdTwo = _systemSettingCacheManager.GetSetting(SettingConstants.VisitContentIdTwo)?.SettingValue[0];//坐席不满意原因
  487. #endregion
  488. var aiOrderVisitDetail = aiOrderVisit.AiOrderVisitDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  489. if (aiOrderVisitDetail != null)
  490. {
  491. var callRecord = dto.CallRecordList.OrderBy(x => x.CallNo).LastOrDefault();
  492. // 回访结果(ReturnVisit)[1成功、0不涉及、-1失败]
  493. if (callRecord != null) //有结果的任务
  494. {
  495. aiOrderVisitDetail.AiOrderVisitState = Share.Enums.Ai.EAiOrderVisitState.Ended; //更新AI子表
  496. aiOrderVisitDetail.AiVisitTime = DateTime.Now;
  497. aiOrderVisit.VisitedCount++;
  498. //处理结果
  499. var visitDetail = _orderVisitDetailRepository.Queryable().Where(x => x.VisitId == aiOrderVisitDetail.OrderVisit.Id).ToList();
  500. //先处理子表
  501. //处理部门
  502. var orgDetail = visitDetail.Where(x => x.VisitTarget == Share.Enums.Order.EVisitTarget.Org).ToList();
  503. //过滤结果
  504. var orgProcessingResults = new Kv();
  505. //var orgHandledAttitude = new Kv();
  506. ESeatEvaluate? seatEvaluate = null;
  507. var visitContent = "";
  508. var seatVisitContent = "";
  509. var volveConent = "";
  510. bool? isSolve = null;
  511. bool? isContact = null;
  512. //通话录音
  513. var recordUrl = callRecord.RecordUrl;
  514. if (callRecord.QuestionnaireResult!=null)
  515. {
  516. foreach (var item in callRecord.QuestionnaireResult)
  517. {
  518. ////服务过程满意度
  519. //if (item.QuestionId == _options.Value.QuestionIdOne)
  520. //{
  521. // if (item.QuestionResult == "满意")
  522. // {
  523. // orgHandledAttitude = new Kv() { Key="4", Value="满意" };
  524. // }
  525. // else
  526. // {
  527. // orgHandledAttitude = new Kv() { Key = "2", Value = "不满意" };
  528. // }
  529. //}
  530. //是否联系
  531. if (item.QuestionId == QuestionIdZero)
  532. {
  533. if (item.QuestionResult == "有联系")
  534. {
  535. isContact = true;
  536. }
  537. else if (item.QuestionResult == "没有联系")
  538. {
  539. isContact = false;
  540. }
  541. }
  542. //是否解决
  543. if (item.QuestionId == QuestionIdOne)
  544. {
  545. if (item.QuestionResult == "得到解决")
  546. {
  547. isSolve = true;
  548. }
  549. else if (item.QuestionResult == "未得到解决")
  550. {
  551. isSolve = false;
  552. }
  553. }
  554. //办件结果满意度
  555. if (item.QuestionId == QuestionIdTwo)
  556. {
  557. if (item.QuestionResult == "办件结果满意")
  558. {
  559. orgProcessingResults = new Kv() { Key = "4", Value = "满意" };
  560. }
  561. else if (item.QuestionResult == "办件结果不满意")
  562. {
  563. orgProcessingResults = new Kv() { Key = "2", Value = "不满意" };
  564. visitContent = callRecord.SceneVariable != null ? callRecord.SceneVariable[VisitContentIdOne] : "";
  565. }
  566. }
  567. else
  568. {
  569. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.WaitForVisit;
  570. }
  571. //坐席是否满意
  572. if (item.QuestionId == QuestionIdThree)
  573. {
  574. if (item.QuestionResult == "满意接电坐席")
  575. {
  576. seatEvaluate = ESeatEvaluate.Satisfied;
  577. }
  578. else if (item.QuestionResult == "不满意接电坐席")
  579. {
  580. seatEvaluate = ESeatEvaluate.NoSatisfied;
  581. seatVisitContent = callRecord.SceneVariable != null ? callRecord.SceneVariable[VisitContentIdTwo] : "";
  582. }
  583. }
  584. }
  585. }
  586. //先处理坐席(因没有坐席回访,所以默认满意)
  587. var seatDetail = visitDetail.Where(x => x.VisitTarget == Share.Enums.Order.EVisitTarget.Seat).ToList();
  588. seatDetail.ForEach(x =>
  589. {
  590. x.VoiceEvaluate = Share.Enums.Order.EVoiceEvaluate.Satisfied;
  591. x.SeatEvaluate = seatEvaluate;
  592. x.VisitContent = seatVisitContent;
  593. });
  594. await _orderVisitDetailRepository.UpdateRangeAsync(seatDetail, HttpContext.RequestAborted);
  595. //处理结果
  596. orgDetail.ForEach(x =>
  597. {
  598. //x.OrgHandledAttitude = orgHandledAttitude;
  599. x.OrgProcessingResults = orgProcessingResults;
  600. x.VisitContent = visitContent;
  601. x.Volved = isSolve;
  602. x.IsContact = isContact;
  603. if (string.IsNullOrEmpty(orgProcessingResults.Key) || seatEvaluate == null || isSolve == null || isContact == null || orgProcessingResults.Value == "不满意")
  604. {
  605. //x.OrgNoSatisfiedReason = new List<Kv>() { new Kv() { Key = "7", Value = "未回复" } };
  606. //TODO 记录不满意原因到内容中供人工回访甄别选择不满意原因
  607. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.WaitForVisit;
  608. }
  609. else
  610. {
  611. aiOrderVisitDetail.OrderVisit.VisitState = Share.Enums.Order.EVisitState.Visited;
  612. }
  613. });
  614. await _orderVisitDetailRepository.UpdateRangeAsync(orgDetail, HttpContext.RequestAborted);
  615. //var first = orgProcessingResults; //aiOrderVisitDetail.OrderVisit.OrderVisitDetails.FirstOrDefault(x => x.VisitTarget == EVisitTarget.Org);
  616. //处理主表
  617. aiOrderVisitDetail.OrderVisit.AiVisitCount++;
  618. aiOrderVisitDetail.OrderVisit.VisitTime = DateTime.Now;
  619. aiOrderVisitDetail.OrderVisit.IsPutThrough = true;
  620. aiOrderVisitDetail.OrderVisit.VisitType = Share.Enums.Order.EVisitType.ChipVoiceVisit;
  621. aiOrderVisitDetail.OrderVisit.AiVisitTime();
  622. aiOrderVisitDetail.IsSuccess = true;
  623. if (orgProcessingResults != null)
  624. {
  625. aiOrderVisitDetail.OrderVisit.NowEvaluate = orgProcessingResults;
  626. }
  627. //处理是否回访完成TODO
  628. await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit, HttpContext.RequestAborted);
  629. //处理Order表
  630. if (orgProcessingResults != null && !string.IsNullOrEmpty(orgProcessingResults.Key) && aiOrderVisitDetail.OrderVisit.VisitState == EVisitState.Visited)
  631. {
  632. aiOrderVisitDetail.OrderVisit.Order.Visited(orgProcessingResults.Key, orgProcessingResults.Value);
  633. await _orderRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit.Order);
  634. //推省上
  635. var orderDto = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order);
  636. await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisited,
  637. new PublishVisitDto()
  638. {
  639. Order = orderDto,
  640. No = aiOrderVisitDetail.OrderVisit.No,
  641. VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  642. VisitName = aiOrderVisitDetail.OrderVisit.CreatorName,
  643. VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  644. VisitRemark = string.IsNullOrEmpty(visitContent) ? aiOrderVisitDetail.OrderVisit.NowEvaluate?.Value : visitContent,
  645. AreaCode = aiOrderVisitDetail.OrderVisit.Order.AreaCode!,
  646. SubjectResultSatifyCode = orgProcessingResults.Key,
  647. FirstSatisfactionCode = aiOrderVisitDetail.OrderVisit.Order.FirstVisitResultCode!,
  648. ClientGuid = ""
  649. }, cancellationToken: HttpContext.RequestAborted);
  650. //推门户
  651. await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  652. {
  653. Id = aiOrderVisitDetail.OrderVisit.Id,
  654. Order = orderDto,
  655. OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(aiOrderVisitDetail.OrderVisit.OrderVisitDetails),
  656. VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  657. VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  658. PublishTime = aiOrderVisitDetail.OrderVisit.PublishTime,
  659. }, cancellationToken: HttpContext.RequestAborted);
  660. }
  661. }
  662. else
  663. {
  664. aiOrderVisitDetail.AiOrderVisitState = (Share.Enums.Ai.EAiOrderVisitState)(dto.TaskStatus); //更新AI子表
  665. aiOrderVisit.VisitedFailCount++;
  666. //处理回访主表
  667. aiOrderVisitDetail.OrderVisit.AiVisitTime();
  668. aiOrderVisitDetail.OrderVisit.AiVisitCount++;
  669. aiOrderVisitDetail.OrderVisit.IsCanAiVisit = true;
  670. aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.WaitForVisit;
  671. aiOrderVisitDetail.IsSuccess = false;
  672. await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit, HttpContext.RequestAborted);
  673. }
  674. //var callRecord = dto.CallRecordList.OrderByDescending(x => x.CallNo).FirstOrDefault(x => x.ReturnVisit == 1);
  675. await _aiOrderVisitDetailRepository.UpdateAsync(aiOrderVisitDetail, HttpContext.RequestAborted);
  676. if ((aiOrderVisit.VisitedFailCount + aiOrderVisit.VisitedCount) == aiOrderVisit.HasVisitCount)
  677. {
  678. aiOrderVisit.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.Ended;
  679. }
  680. else
  681. {
  682. aiOrderVisit.TaskState = EAiOrderVisitTaskState.InProgress;
  683. }
  684. await _aiOrderVisitRepository.UpdateAsync(aiOrderVisit, HttpContext.RequestAborted);
  685. #region 注释
  686. //处理不满意结果(如果差评没有不满意原因则不能视为回访完成) --(不满意设置为失效,生成新的人工回访记录)
  687. //处理网站通知差评数据
  688. //if (aiOrderVisitDetail.OrderVisit.Order.Source == ESource.Hotline && aiOrderVisitDetail.OrderVisit.OrderVisitDetails.Any(x => x.OrgHandledAttitude?.Key == "1" || x.OrgHandledAttitude?.Key == "2" || x.OrgProcessingResults?.Key == "1" || x.OrgProcessingResults?.Key == "2"))
  689. //{
  690. // //处理老数据
  691. // aiOrderVisitDetail.OrderVisit.VisitState = EVisitState.None;
  692. // await _orderVisitRepository.UpdateAsync(aiOrderVisitDetail.OrderVisit);
  693. // //推送老数据变更给门户
  694. // await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  695. // {
  696. // Id = aiOrderVisitDetail.OrderVisit.Id,
  697. // Order = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order),
  698. // OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(aiOrderVisitDetail.OrderVisit.OrderVisitDetails),
  699. // VisitTime = aiOrderVisitDetail.OrderVisit.VisitTime,
  700. // VisitType = aiOrderVisitDetail.OrderVisit.VisitType,
  701. // VisitState = aiOrderVisitDetail.OrderVisit.VisitState,
  702. // PublishTime = aiOrderVisitDetail.OrderVisit.PublishTime,
  703. // }, cancellationToken: HttpContext.RequestAborted);
  704. // //包含不满意数据,重新生成新的回访
  705. // var newOrderVisit = _mapper.Map<OrderVisit>(aiOrderVisitDetail.OrderVisit);
  706. // newOrderVisit.InitId();
  707. // newOrderVisit.VisitState = EVisitState.NoSatisfiedWaitForVisit;
  708. // newOrderVisit.VisitTime = null;
  709. // newOrderVisit.IsCanHandle = false;
  710. // newOrderVisit.IsCanAiVisit = false;
  711. // newOrderVisit.AiVisitCount = 0;
  712. // await _orderVisitRepository.AddAsync(newOrderVisit, HttpContext.RequestAborted);
  713. // var visitDetail = _orderVisitDetailRepository.Queryable().Where(x => x.VisitId == aiOrderVisitDetail.OrderVisit.Id);
  714. // var list = _mapper.Map<List<OrderVisitDetail>>(visitDetail);
  715. // list.ForEach(x =>
  716. // {
  717. // x.VisitId = newOrderVisit.Id;
  718. // x.VoiceEvaluate = null;
  719. // x.VoiceEvaluate = null;
  720. // x.OrgHandledAttitude = null;
  721. // x.OrgNoSatisfiedReason = null;
  722. // x.OrgProcessingResults = null;
  723. // x.VisitContent = "";
  724. // });
  725. // await _orderVisitDetailRepository.AddRangeAsync(list, HttpContext.RequestAborted);
  726. // //推送新数据给门户
  727. // await _capPublisher.PublishAsync(Hotline.Share.Mq.EventNames.HotlineOrderVisitedWeb, new PublishVisitAllDto()
  728. // {
  729. // Id = newOrderVisit.Id,
  730. // Order = _mapper.Map<OrderDto>(aiOrderVisitDetail.OrderVisit.Order),
  731. // OrderVisitDetails = _mapper.Map<List<VisitDetailDto>>(list),
  732. // VisitTime = newOrderVisit.VisitTime,
  733. // VisitType = newOrderVisit.VisitType,
  734. // VisitState = newOrderVisit.VisitState,
  735. // PublishTime = newOrderVisit.PublishTime,
  736. // }, cancellationToken: HttpContext.RequestAborted);
  737. //}
  738. //else
  739. //{
  740. #endregion
  741. if (aiOrderVisitDetail.OrderVisit.VisitState == EVisitState.Visited)
  742. {
  743. //写入质检
  744. await _qualityApplication.AddQualityAsync(EQualitySource.Visit, aiOrderVisitDetail.OrderVisit.Order.Id, aiOrderVisitDetail.OrderVisit.Id,
  745. HttpContext.RequestAborted);
  746. }
  747. //}
  748. }
  749. }
  750. else
  751. {
  752. //失败
  753. var aiOrderVisitDetail = aiOrderVisit.AiOrderVisitDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  754. if (aiOrderVisitDetail!=null)
  755. {
  756. aiOrderVisitDetail.AiOrderVisitState = (EAiOrderVisitState)dto.TaskStatus;
  757. await _aiOrderVisitDetailRepository.UpdateAsync(aiOrderVisitDetail, HttpContext.RequestAborted);
  758. }
  759. }
  760. }
  761. }
  762. //批量外呼
  763. else if(dto.SceneUid == CallOutSceneUid)
  764. {
  765. var callOut = await _callOutTaskRepository.Queryable()
  766. .Includes(x => x.CallOutTaskDetails)
  767. .FirstAsync(x => x.BatchUid == dto.BatchUid);
  768. if (callOut != null)
  769. {
  770. var aicallOutDetail = callOut.CallOutTaskDetails.FirstOrDefault(x => x.TaskUid == dto.TaskUid);
  771. if (aicallOutDetail != null)
  772. {
  773. if (dto.TaskStatus == 6)
  774. {
  775. var callRecord = dto.CallRecordList.OrderBy(x => x.CallNo).LastOrDefault();
  776. if (callRecord!=null)
  777. {
  778. aicallOutDetail.IsSuccess = true;
  779. aicallOutDetail.AiCallOutState = Share.Enums.Ai.EAiCallOutState.Ended; //更新AI子表
  780. aicallOutDetail.CallOutTime = DateTime.Now;
  781. callOut.VisitedCount++;
  782. }
  783. else
  784. {
  785. aicallOutDetail.IsSuccess = false;
  786. aicallOutDetail.AiCallOutState = (EAiCallOutState)dto.TaskStatus;
  787. aicallOutDetail.CallOutTime = DateTime.Now;
  788. callOut.VisitedFailCount++;
  789. }
  790. }
  791. else
  792. {
  793. aicallOutDetail.IsSuccess = false;
  794. aicallOutDetail.AiCallOutState = (EAiCallOutState)dto.TaskStatus;
  795. aicallOutDetail.CallOutTime = DateTime.Now;
  796. callOut.VisitedFailCount++;
  797. }
  798. if ((callOut.VisitedFailCount + callOut.VisitedCount) == callOut.HasVisitCount)
  799. {
  800. callOut.AiCallOutTaskState = EAiCallOutTaskState.Ended;
  801. }
  802. else
  803. {
  804. callOut.AiCallOutTaskState = EAiCallOutTaskState.InProgress;
  805. }
  806. await _callOutTaskRepository.UpdateAsync(callOut,HttpContext.RequestAborted);
  807. await _callOutTaskDetailRepository.UpdateAsync(aicallOutDetail,HttpContext.RequestAborted);
  808. }
  809. }
  810. }
  811. else
  812. {
  813. }
  814. }
  815. /// <summary>
  816. /// 智能回访列表
  817. /// </summary>
  818. /// <param name="dto"></param>
  819. /// <returns></returns>
  820. [HttpGet("aivisit/aivisit-list")]
  821. public async Task<PagedDto<AiOrderVisitDto>> AiVisitList([FromQuery]AiVisitListDto dto)
  822. {
  823. var (total, items) = await _aiOrderVisitRepository.Queryable()
  824. .WhereIF(!string.IsNullOrEmpty(dto.Keyword), x => x.Name.Contains(dto.Keyword))
  825. .WhereIF(dto.AiOrderVisitTaskState != null, x => x.TaskState == dto.AiOrderVisitTaskState)
  826. .WhereIF(dto.StartTime.HasValue, x => x.CreationTime >= dto.StartTime)
  827. .WhereIF(dto.EndTime.HasValue, x => x.CreationTime <= dto.EndTime)
  828. .OrderByDescending(x => x.CreationTime)
  829. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  830. return new PagedDto<AiOrderVisitDto>(total, _mapper.Map<IReadOnlyList<AiOrderVisitDto>>(items));
  831. }
  832. /// <summary>
  833. /// 智能回访明细
  834. /// </summary>
  835. /// <param name="dto"></param>
  836. /// <returns></returns>
  837. [HttpGet("aivisit/aivisitdetail-list")]
  838. public async Task<PagedDto<AiOrderVisitDetailDto>> AiVisitDetailList([FromQuery]AiVisitDetailListDto dto)
  839. {
  840. var (total, items) = await _aiOrderVisitDetailRepository.Queryable()
  841. .Includes(x=>x.OrderVisit,x=>x.OrderVisitDetails)
  842. .Includes(x=>x.Order)
  843. .Where(x => x.AiOrderVisitId == dto.Id)
  844. .WhereIF(dto.AiOrderVisitState.HasValue,x=>x.AiOrderVisitState == dto.AiOrderVisitState)
  845. .WhereIF(!string.IsNullOrEmpty(dto.Keyword),x=>x.Order.No.Contains(dto.Keyword) || x.Order.Title.Contains(dto.Keyword))
  846. .OrderByDescending(x => x.CreationTime)
  847. .ToPagedListAsync(dto.PageIndex, dto.PageSize, HttpContext.RequestAborted);
  848. return new PagedDto<AiOrderVisitDetailDto>(total, _mapper.Map<IReadOnlyList<AiOrderVisitDetailDto>>(items));
  849. }
  850. /// <summary>
  851. /// 可进行智能回访记录
  852. /// </summary>
  853. /// <returns></returns>
  854. [HttpGet("aivisit/canaivisit-list")]
  855. public async Task<IReadOnlyList<OrderVisitDto>> CanAiVisitList([FromQuery]CanAiVisitListDto dto)
  856. {
  857. var items= await _orderVisitRepository.Queryable()
  858. .Includes(x=>x.Order)
  859. .Where(x => x.VisitState == Share.Enums.Order.EVisitState.WaitForVisit && x.IsCanAiVisit == true && x.EmployeeId == _sessionContext.RequiredUserId)
  860. .WhereIF(dto.HotspotIds.Any(), x => dto.HotspotIds.Contains(x.Order.HotspotId)) //热点类型
  861. .WhereIF(dto.AcceptTypes.Any(), x => dto.AcceptTypes.Contains(x.Order.AcceptTypeCode)) //受理类型
  862. .WhereIF(!string.IsNullOrEmpty(dto.No), x => x.No.Contains(dto.No)) //工单编码
  863. .WhereIF(!string.IsNullOrEmpty(dto.Title),x=> x.Order.Title.Contains(dto.Title))
  864. .ToListAsync();
  865. return _mapper.Map<IReadOnlyList<OrderVisitDto>>(items);
  866. }
  867. /// <summary>
  868. /// 任务页面基础数据
  869. /// </summary>
  870. /// <returns></returns>
  871. [HttpGet("aivisit/taskbase-data")]
  872. public async Task<object> AiVisitTaskBaseData()
  873. {
  874. var rsp = new
  875. {
  876. AiOrderVisitTaskState = EnumExts.GetDescriptions<EAiOrderVisitTaskState>(),
  877. AiOrderVisitState = EnumExts.GetDescriptions<EAiOrderVisitState>()
  878. };
  879. return rsp;
  880. }
  881. /// <summary>
  882. /// 页面基础数据
  883. /// </summary>
  884. /// <returns></returns>
  885. [HttpGet("aivisit/base-data")]
  886. public async Task<object> BaseData()
  887. {
  888. var rsp = new
  889. {
  890. AcceptTypeOptions = _sysDicDataCacheManager.GetSysDicDataCache(SysDicTypeConsts.AcceptType),
  891. };
  892. return rsp;
  893. }
  894. /// <summary>
  895. /// 新增智能回访任务
  896. /// </summary>
  897. /// <returns></returns>
  898. [HttpPost("aivisit/add-aivisit")]
  899. public async Task AddAiVisit([FromBody]AddAiVisitDto dto)
  900. {
  901. //验证是否有重复电话
  902. if (dto.AiOrderVisitDetails.DistinctBy(x=>x.OuterNo).Count() != dto.AiOrderVisitDetails.Count)
  903. {
  904. throw UserFriendlyException.SameMessage("任务中存在重复外呼号码,请检查后重新提交");
  905. }
  906. var model = _mapper.Map<AiOrderVisit>(dto);
  907. var detaillist = _mapper.Map<List<AiOrderVisitDetail>>(dto.AiOrderVisitDetails);
  908. model.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.NoStarted;
  909. model.RuleType = 2;
  910. model.HasVisitCount = dto.AiOrderVisitDetails.Count;
  911. model.VisitedCount = 0;
  912. model.VisitedFailCount = 0;
  913. var id = await _aiOrderVisitRepository.AddAsync(model, HttpContext.RequestAborted);
  914. detaillist.ForEach(x =>
  915. {
  916. x.AiOrderVisitId = id;
  917. x.AiOrderVisitState = Share.Enums.Ai.EAiOrderVisitState.InProgress;
  918. });
  919. await _aiOrderVisitDetailRepository.AddRangeAsync(detaillist, HttpContext.RequestAborted);
  920. //推送任务
  921. //准备原始数据
  922. var pushModel = await _aiOrderVisitRepository.Queryable()
  923. .Includes(x => x.AiOrderVisitDetails, s => s.Order)
  924. .Includes(x => x.AiOrderVisitDetails, s => s.OrderVisit, q => q.OrderVisitDetails)
  925. .FirstAsync(x => x.Id == id);
  926. #region 获取系统设置
  927. var sceneuid = _systemSettingCacheManager.GetSetting(SettingConstants.VisitSceneUid)?.SettingValue[0];
  928. var ruleuId = _systemSettingCacheManager.GetSetting(SettingConstants.VisitRuleUid)?.SettingValue[0];
  929. var visitFromNameKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitFromNameKey)?.SettingValue[0];
  930. var visitFromGenderKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitFromGenderKey)?.SettingValue[0];
  931. var visitCreationTimeKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitCreationTimeKey)?.SettingValue[0];
  932. var visitOrderTitleKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitOrderTitleKey)?.SettingValue[0];
  933. var visitIsCallOrderKey = _systemSettingCacheManager.GetSetting(SettingConstants.VisitIsCallOrder)?.SettingValue[0];
  934. #endregion
  935. var newModel = await _aiVisitService.CreateAiOrderVisitTask(pushModel, sceneuid, ruleuId, visitFromNameKey, visitFromGenderKey, visitCreationTimeKey, visitOrderTitleKey, visitIsCallOrderKey, HttpContext.RequestAborted);
  936. if (!string.IsNullOrEmpty(newModel.BatchUid))
  937. {
  938. //修改回访主表
  939. await _orderVisitRepository.Updateable()
  940. .SetColumns(x => x.IsCanAiVisit == false)
  941. .SetColumns(x => x.VisitState == EVisitState.Visiting)
  942. .Where(x => detaillist.Select(s => s.OrderVisitId).Contains(x.Id)).ExecuteCommandAsync(HttpContext.RequestAborted);
  943. }
  944. else
  945. {
  946. newModel.TaskState = Share.Enums.Ai.EAiOrderVisitTaskState.Ended;
  947. }
  948. await _aiOrderVisitRepository.UpdateAsync(newModel, HttpContext.RequestAborted);
  949. await _aiOrderVisitDetailRepository.UpdateRangeAsync(newModel.AiOrderVisitDetails, HttpContext.RequestAborted);
  950. }
  951. #endregion
  952. }
  953. }